Combined_Synopsis_and_Solicitation _Amendment_1.docx

Amendment 1-Change Response Date

COMBINED SYNOPSIS/SOLICITATION

Evans Army Community Hospital, Fort Carson Colorado Parata Pharmacy 2000 System Maintenance Services

General Information

Contracting Office Address Regional Health Contracting Office - Central Fort Carson Health Contracting Cell 1650 Cochrane, Bldg. 7500 Fort Carson, CO 80913-4604 Description This is a combined synopsis/solicitation for commercial items prepared in accordance with FAR Subpart 12.6 Commercial Items, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; quotations are being requested, and a written solicitation document will not be issued.

(1) This solicitation W81K00-16-T-0095 is issued as a Request for Quotations (RFQ). The solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular 2005-87 and Department of Defense FAR Supplement DPN 20160226.

(2) This solicitation and resultant Purchase Order is being conducted unrestricted under full and open competition and all responsible sources may submit a quotation under NAICS 811219 which shall be considered by the government.

(3) The requirement is for Full Service Maintenance and Support of the Parata Pharmacy 2000 Systems at Evans Army Community Hospital Main and Soldier Family Care Center (SFCC) Pharmacies, including Fill/Check Workstations, Image Workstations and Mini Dispensing Cabinets. A list of contract line item numbers, period of performance, quantities and unit of measure, including options are listed below:

Base Period (1 May 2016 to 30 September 2016)

0001 Full Service Maintenance and Support- Main Pharmacy Pharmacy 2000 System, Fill/Check Workstations (6); Image Workstations (12); Mini Cabinets (4) in accordance with attached Performance Work Statement.

0002 Full Service Maintenance and Support-SFCC Pharmacy

Pharmacy 2000 System, Fill/Check Workstations (8); Image Workstations (10); Mini Cabinets (4) in accordance with attached Performance Work Statement.

Base Period (1 August 2016 to 30 September 2016) 1 1 Each ________ __________

0003 Contract Manpower Reporting (CMR) in accordance with Performance Work Statement, Para 6.

Option Year 1 (1 October 2016 to 30 September 2017)

1001 Full Service Maintenance and Support- Main Pharmacy Pharmacy 2000 System, Fill/Check Workstations (6); Image Workstations (12); Mini Cabinets (4) in accordance with attached Performance Work Statement.

1002 Full Service Maintenance and Support-SFCC Pharmacy

Pharmacy 2000 System, Fill/Check Workstations (8); Image Workstations (10); Mini Cabinets (4) in accordance with attached Performance Work Statement.

Option Year 1 (1 October 2016 to 30 September 2017) 1 1 Each ________ __________

1003 Contract Manpower Reporting (CMR) in accordance with Performance Work Statement, Para 6.

Option Year 2 (1 October 2017 to 30 September 2018)

2001 Full Service Maintenance and Support- Main Pharmacy Pharmacy 2000 System, Fill/Check Workstations (6); Image Workstations (12); Mini Cabinets (4) in accordance with attached Performance Work Statement.

2002 Full Service Maintenance and Support-SFCC Pharmacy

Pharmacy 2000 System, Fill/Check Workstations (8); Image Workstations (10); Mini Cabinets (4) in accordance with attached Performance Work Statement.

Option Year 2 (1 October 2017 to 30 September 2018) 1 Each ________ __________

2003 Contract Manpower Reporting (CMR) in accordance with Performance Work Statement, Para 6.

Option Year 3 (1 October 2018 to 30 September 2019)

3001 Full Service Maintenance and Support- Main Pharmacy Pharmacy 2000 System, Fill/Check Workstations (6); Image Workstations (12); Mini Cabinets (4) in accordance with attached Performance Work Statement.

1 Each ________ __________

Option Year 3 (1 October 2018 to 30 September 2019)

3002 Full Service Maintenance and Support-SFCC Pharmacy

Pharmacy 2000 System, Fill/Check Workstations (8); Image Workstations (10); Mini Cabinets (4) in accordance with attached Performance Work Statement.

Option Year 3 (1 October 2018 to 30 September 2019) 1 Each ________ ___________

3003 Contract Manpower Reporting (CMR) in accordance with Performance Work Statement, Para 6.

Option Year 4 (1 October 2019 to 30 September 2020)

4001 Full Service Maintenance and Support- Main Pharmacy Pharmacy 2000 System, Fill/Check Workstations (6); Image Workstations (12); Mini Cabinets (4) in accordance with attached Performance Work Statement.

4002 Full Service Maintenance and Support-SFCC Pharmacy

Pharmacy 2000 System, Fill/Check Workstations (8); Image Workstations (10); Mini Cabinets (4) in accordance with attached Performance Work Statement.

1 Each ________ __________

Option Year 4 (1 October 2019 to 30 September 2020) 4003 Contract Manpower Reporting (CMR) in accordance with Performance Work Statement, Para 6.

(4) Place of Performance: Evans Army Community Hospital, Fort Carson, Colorado 80913.

(5) The full text of FAR provisions or clauses may be accessed electronically at http://farsite.hill.af.mil.

1. The provision at FAR 52.212-1, “Instructions to Offerors–Commercial Items” (Oct 2015) applies to this acquisition and the following addenda is provided. Addendum to 52.212-1:

A. Paragraphs 52.212-1 (d), (e), (h), and (i) are deleted.

B. Paragraph 52.212-1 (b) Submission of Quotes.

(1) General:

a. Whenever, the words “offer,” “proposal,” “offerors,” or similar terms are used in this solicitation, they shall be read to mean “quotation,” “quoter,” or similar corresponding term to reflect that this solicitation is a request for quotation and not a request for proposal or an invitation for bids.

b. Once the Contracting Officer has decided to whom an offer will be issued, an offer requiring the quoter’s signature will be issued. A contract will be in existence once both the offeror and the Contracting Officer have signed the contract.

(2) Quotation packages shall consist of the following items:

(3) TECHNICAL REQUIREMENTS:

Technical Proposal, Past Performance, and Pricing: Evaluation Factors are located in FAR 52.212-2 and will be used to evaluate offers based on the written information submitted and shall address the following:

c. Factor 3. Price: Submit pricing for all Contract Line Item Numbers (CLINS) to include option periods. Provide total pricing for the base and each option period, and total for entire offer. Price will be evaluated, but will not be rated.

C. Paragraph 52.212-1(c), Period for Acceptance of Offers. Replace with the following:

Government Minimum Acceptance Period. The offeror agrees to hold the prices in its offer firm for 90 calendar days from the date specified for receipt of offers, unless the Government specifies another time period in an addendum to the solicitation. The Government will not consider offers providing less than 90 calendar days for Government acceptance.

D. Paragraph 52.212-1(m), Filing of Agency Protest. Add the following: Protests received at a level higher than the contracting officer will be referred to the contracting officer. Protestor may request a review by the contracting officer or an independent review at a level higher than the contracting officer. Requests for appeals or independent review will be addressed to the contracting officer for referral to the review authority. Questions on this process will be referred to the cognizant contracting officer identified in the solicitation.

E. Paragraph 52.212-1(n) The non-FAR Part 12 discretionary FAR, DFARS, AFARS, and MEDCOM provisions included herein are incorporated into this solicitation either by reference or in full text. The full text of FAR provisions or clauses may be accessed electronically at http://farsite.hill.af.mil.

(End of Addendum to 52.212-1)

2. The provision at FAR 52.212-2, Evaluation -- Commercial Items (Oct 2014), applies to this acquisition and the following addenda is provided. Addendum to 52.212-2.

Paragraph (a) is hereby replaced with the following:

(a) The Government will award a contract resulting from this solicitation to the responsible offeror whose offer conforming to the solicitation will be most advantageous to the Government, price and other factors considered. The following factors shall be used to evaluate offers:

Award will be made using Lowest Price Technically Acceptable (LPTA) process. On a separate sheet of paper, not to exceed 2 pages, the offeror shall provide proof of certifications authorizing your company to perform maintenance on Parata Pharmacy 2000 System and components as required in the in the PWS. The provided information will be evaluated and determined as either “acceptable” or “unacceptable”. The offeror shall provide a signed written statement stating all maintenance/repair/upgrades will be performed by them and not subcontracted out. Only those offerors who can maintain all equipment will be eligible for award.

Past performance will be evaluated using PPIRS, FAPIIS or other means. Offerors with no relevant past or present performance history shall be treated neither favorable nor unfavorable.

Award will then be made on the basis of the lowest evaluated price of quotes meeting or exceeding the technical acceptability standards. Award will be made to the lowest priced technically acceptable offeror. Also, technical acceptability, for relative importance, is the same as price. The government intends to award a contract without discussions with respective bidders. The government, however, reserves the right to conduct discussions if deemed in its best interest.

(b) Options. The Government will evaluate offers for award purposes by adding the total price for all options to the total price for the basic requirement. The Government may determine that an offer is unacceptable if the option prices are significantly unbalanced. Evaluation of options shall not obligate the Government to exercise the option(s).

(c) A written notice of award or acceptance of an offer, mailed or otherwise furnished to the successful offeror within the time for acceptance specified in the offer, shall result in a binding contract without further action by either party. Before the offer's specified expiration time, the Government may accept an offer (or part of an offer), whether or not there are negotiations after its receipt, unless a written notice of withdrawal is received before award.

(End of Addendum to 52.212-2)

3. The clause at FAR 52.212-4, Contract Terms and Conditions–Commercial Items (May 2015), applies to this acquisition and addenda to the clause is as follows: Addendum to paragraph 52.212-4(c): UNILATERAL MODIFICATIONS. The Government may make unilateral modifications considered administrative in nature. These include, but are not limited to, changes in the accounting and appropriation data, payment and issuing office addresses, and other corrections that have no effect on the terms and conditions of the agreement. (End of Addendum to 52.212-4)

Additional terms and conditions:

The following Clauses apply: FAR 52.203-3, Gratuities (Apr 1984); FAR 52.203-6, Alternate I, Restrictions on Subcontractor Sales to the Government (Oct 1995); FAR 52.203-12, Limitation on Payments to Influence Certain Federal Transactions (Oct 2010); FAR 52.203-17, Contractor Employee Whistleblower Rights and Requirement to Inform Employees of Whistleblower Rights (Apr 2014); FAR 52.204-4, Printed or Copied Double-Sided on Postconsumer Fiber Content Paper (May 2011); FAR 52.204-9, Personal Identity Verification of Contractor Personnel (Jan 2011); FAR 52.204-10, Reporting Executive Compensation and First-Tier Subcontract Awards (Oct 2015); FAR 52.209-6, Protecting the Government’s Interest When Subcontracting with Contractors Debarred, Suspended, or Proposed for Debarment (Oct 2015); FAR 52.209-10, Prohibition on Contracting with Inverted Domestic Corporations (Nov 2015); FAR 52.212-5, “Contract Terms and Conditions Required to Implement Statutes or Executive Orders” (Deviation 2013-O0019)(Feb 2016); FAR 52.217-8, Option to Extend Services-within 30 days before contract expires (Nov 1999); FAR 52.217-9, Option to Extend the Term of the Contract; FAR 52.219-4, Notice of Price Evaluation Preference for HUBZONE Small Business Concerns (Oct 2014); FAR 52.219-8, Utilization of Small Business Concerns (Oct 2014); FAR 52.219-28, Post-Award Small Business Program ReRepresentation (Jul 2013); FAR 52.222-3, Convict Labor (Jun 2003); FAR 52.222-21, Prohibition of Segregated Facilities (Apr 2015); FAR 52.222-26, Equal Opportunity (Apr 2015); FAR 52.222-35, Equal Opportunity for Veterans (Oct 2015); FAR 52.222-36, Equal Opportunity for Workers with Disabilities (Jul 2014); FAR 52.222-37, Employment Reports on Veterans (Oct 2015); FAR 52.222-50, Combating Trafficking in Persons (Mar 2015); FAR 52.222-54, Employment Eligibility Verification (Oct 2015); FAR 52.223-18, Encouraging Contractor Policies to Ban Text Messaging while Driving (Aug 2011); FAR 52.225-13, Restrictions on Certain Foreign Purchases (Jun 2008); FAR 52.228-5, Insurance—Work on a Government Installation (Jan 1997); FAR 52.232-18, Availability of Funds (APR 1984); FAR 52.232-33, Payment by Electronic Funds Transfer-System for Award Management (Jul 2013); FAR 52.232-39, Unenforceability of Unauthorized Obligations (Jun 2013); FAR 52.232-40, Providing Accelerated Payments to Small Business Subcontractors (Dec 2013); FAR 52.233-3, Protest After Award (Aug 1996); FAR 52.233-4, Applicable Law for Breach of Contract Claim (Oct 2004); FAR 52.237-2, Protection of Government Buildings, Equipment, and Vegetation (Apr 1984); FAR 52.242-13, Bankruptcy (Jul 1995); FAR 52.252-2, Clauses Incorporated by Reference (Feb 1998); FAR 52.252-6, Authorized Deviations in Clauses (Apr 1984) – Insert DoD FAR Supplement (48 CFR Chapter 2) in para (b); DFARS 252.201-7000, Contracting Officer’s Representative (Dec 1991); DFARS 252.203-7000, Requirements Relating to Compensation of Former DOD Officials (Sep 2011); DFARS 252.203-7002, Requirement to Inform Employees of Whistleblower Rights (Sep 2013); DFARS 252.204-7000, Disclosure of Information (Aug 2013); DFARS 252.204-7003, Control of Government Personnel Work Product (APR 1992); DFARS 252.209-7004, Subcontracting With Firms That Are Owned or Controlled By The Government of a Country that is a State Sponsor of Terrorism (OCT 2015); DFARS 232.223-7006, Prohibition on Storage and Disposal of Toxic and Hazardous Materials-Basic (Sep 2014); DFARS 252.225-7012, Preference for Certain Domestic Commodities (Feb 2013); DFARS 252.225-7048, Export Controlled Items (Jun 2013); DFARS 252.226-7001, Utilization of Indian Organizations, Indian-Owned Economic Enterprises, and Native Hawaiian Small Business Concerns (Sep 2004); DFARS 252.232-7003, Electronic Submission of Payment Requests and Receiving Reports (Jun 2012); DFARS 252.232-7010, Levies on Contract Payments (Dec 2006); DFARS 252.243-7001, Pricing of Contract Modifications (Dec 1991); DFARS 252.243-7002, Requests for Equitable Adjustment (Dec 2012); DFARS 252.204-7012, Safeguarding Covered Defense Information and Cyber Incident Reporting (Dec 2015); DFARS 252.244-7000, Subcontracts for Commercial Items and Commercial Components (Jun 2013).

The following Provisions apply: FAR 52.203-2, Certificate of Independent Price Determination (Apr 1985); FAR 52.204-5, Women-owned Business Other Than Small Business (Oct 2014); FAR 52.209-2, Prohibition on Contracting with Inverted Domestic Corporations-Rerepresentations (Nov 2015); FAR 52.209-7, Information Regarding Responsibility Matters (Jul 2013); FAR 52.212-3, Offeror Representations and Certifications - Commercial Items (Mar 2015) Alternate 1 (Mar 2015); FAR 52.216-1, Type of Contract (Firm Fixed Price) (Apr 1984); FAR 52.222-22, Previous Contracts and Compliance Reports (Feb 1999); FAR 52.225-25, Prohibition on Contracting with Entities Engaging in Certain Activities or Transactions Relating to Iran-Representation and Certification (Oct 2015); FAR 52.233-2, Service of Protest (Sep 2006); FAR 52.252-1, Solicitation Provisions Incorporated by Reference (Feb 1998); FAR 52.252-5, Authorized Deviations In Provisions – Insert DoD FAR Supplement (48 CFR Chapter 2) in para (b) (Apr 1984); DFARS 252.203-7005, Representation Relating to Compensation of Former DOD Officials (Nov 2011); DFARS 252.204-7008, Compliance with Safeguarding Covered Defense Information Controls (Dec 2015); DFARS 252.222-7007, Representation Regarding Combating Trafficking in Persons (Jan 2015); DFARS 252.225-7050, Disclosure of Ownership or Control by the Government of a Country that is a State Sponsor of Terrorism (Oct 2015).

4. Questions concerning solicitation. Direct questions regarding this combined synopsis/solicitation to the Contract Specialist, Brenda Ferjak, at email: brenda.m.ferjak.civ@mail.mil. All questions must be received no later than April 20, 2016, 10:00 a.m. MT. The Government reserves the right to not answer questions not meeting this timeline if doing so would result in an amendment requiring an extension of the solicitation and to extend would not be in the best interest of the Government.

This is an open-market combined synopsis and solicitation for services defined herein. The government intends to award a purchase order as a result of this combined synopsis and solicitation that will include all the terms and conditions set forth herein. To facilitate the award process, all offers must include a statement regarding the terms and conditions herein as follows:

“The terms and conditions in the solicitation are acceptable to be included in the award document without modification, deletion, or addition”

OR

“The terms and conditions in the solicitation are acceptable to be included in the award document with the exception, deletion, or addition of the following: Offeror shall list exception (s) and rational for the exception(s).”

5. Submission of Quote: All responsible offerors shall submit one copy of their technical and price quote.

Quote and all supporting documents shall be submitted via email to the Contract Specialist, Brenda Ferjak, at email: brenda.m.ferjak.civ@mail.mil. Quote must be received no later than April 22, 2016, 02:00 p.m. MT.

ATTACHMENTS

Attachment 1 – Individuals Authorized to Bind the Company Attachment 2 – Performance Work Statement (PWS) Exhibit 1 – Quality Assurance Surveillance Plan (QASP): provided for informational purposes only

ATTACHMENT 1

Individuals Authorized to Bind the Company

Contractor: __________________ CAGE Code: __________

RFP Number: W81K00-16-T-0095

The following individual(s) are authorized to Negotiate/Bind our Company/Partnership/Corporation on Contract and Contract Modification actions:

SIGNED:

Name/Title Date (End of Attachment1)

ATTACHMENT 2

PERFORMANCE WORK STATEMENT

Department of Pharmacy Evans Army Community Hospital, Fort Carson Colorado

1. GENERAL.

1.1. DESCRIPTION OF WORK: The Contractor shall provide all software support and full service maintenance for the Parata Pharmacy 2000 system at Evans Army Community Hospital (EACH), Fort Carson, Colorado. The maintenance services shall include scheduled and unscheduled maintenance for the equipment listed in table 1 below.

Table 1 – Parata Maintenance Equipment

NOMENCLATURE

Pharmacy 2000

Parata

Fill/Check Workstation

Fill/Check Workstation

Image Workstation

Image Workstation

MINI Cabinets

MINI Cabinets

1.1.2. This contract is a NON-PERSONAL SERVICES contract under which the personnel rendering the services are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the government and its employees.

1.1.3. The inspection and acceptance point for all services rendered under this contract will be by the Contracting Officer’s Representative (COR), Department of Pharmacy. The performance by the contractor technician, the quality of services rendered, and any documentation or written material in support of same, shall be subject to continuous inspection, surveillance and review for acceptance by the COR or designated representative. Other performance evaluation factors will be monitored that are not quantified by numerical measurements, Contractor technician relationship with hospital staff/Government contracting personnel and compliance with hospital policy and procedures.

1.1.4. Performance Measurements Requirement Summary. The following performance objectives and measures will be used to evaluate Contractor performance and compliance under this contract, Table 2. This information will be used to prepare annual past performance evaluations. See Exhibit 1, Quality Assurance Surveillance Plan (QASP), for additional details.

Table 2 – Performance Measurement Objectives

PERFORMANCE MEASUREMENT OBJECTIVE

Call Center – within 4 pharmacy hours Red Call – within 24 hours Blue Call – within 48 hours

1.2. MAINTENANCE.

1.2.1. The contractor shall provide all personnel, parts, equipment, tools, supervision, test equipment, and other items or services necessary to provide remedial maintenance on all components of the Pharmacy 2000 system, software and hardware maintenance services. The contractor shall be required to provide technical telephonic support as necessary.

1.2.2. The contractor shall provide repairs and parts necessary to return an inoperable item to a functional state of operation, as it was originally intended to operate.

1.2.3. Call Center Support

1.2.3.1. The contractor shall provide and maintain an 800 toll-free number for service calls.

1.2.3.2. Contractor shall provide immediate telephonic technical support and troubleshooting related to malfunctioning or inoperative equipment. The Call Center shall attempt to determine the cause of any operational issues and resolve any such issues with pharmacy personnel by telephone and remote connection within four pharmacy hours provided that the appropriate pharmacy/IT resources are available to assist with remote troubleshooting.

1.2.3.3. If the Call Center cannot resolve the issue within four pharmacy hours or if the issue cannot be resolved through telephone or remote support, the Call Center will initiate a field dispatch.

1.2.4. Field Dispatch. The contractor shall provide routine (in accordance with original manufacturer’s specification), and emergency services categorized as “Red or Blue Calls”. Call priority shall be designated solely at the discretion of the Government points of contact listed in Table 3.

1.2.4.1. The contractor shall respond to field dispatch requests categorized as “Red Call” or “Blue Call”. A “Red Call” indicates a serious malfunction such as the unit is out of service (inoperable or unusable), not labeling or not counting and such condition is not due to the actions or omissions of the customer. A “Blue Call” is a less serious malfunction, where the unit is still functional for filling prescriptions.

1.2.4.2. Field technicians shall be on site within twenty-four (24) hours of a “Red Call”, and within forty-eight (48) hours of “Blue Call”, excluding federal holidays.

1.2.4.3. Field dispatches will take place only within the onsite coverage hours, all are Mountain Time: Department of Pharmacy, EACH, office hours 8:00 A.M. thru 5:00 P.M. Monday thru Friday. The Main Pharmacy hours of operation are Monday thru Thursday 8:00 A.M. thru 6:00 P.M., Friday 8:00 A.M. thru 5:00 P.M., and Saturday 8:00 A.M. thru 4:00 P.M. The Soldier Family Care Center (SFCC) Pharmacy hours of operation are Monday thru Friday 8:00 A.M. thru 5:00 P.M.

1.2.5. The contractor shall have the service technician continue uninterrupted on all service calls until the system is 100% operational according to the manufacturer’s specifications, unless parts have to be ordered, or software corrected by the manufacturer to complete the work.

1.2.6. If service cannot be restored within a reasonable time frame, or parts must be ordered by the contractor, the contractor shall notify the COR and update the status every three pharmacy work days until service is restored or, the COR requests a different reporting routine.

1.2.7. Replacement parts used in the performance of this contract shall be original equipment manufacturers (OEM) or refurbished and warranted as new, however, the Government must approve of refurbished repair parts for services under this contract. Parts which have been replaced with Contractor furnished parts shall become the property of the Contractor. Parts once placed in a system or sub-system becomes the property of the Government.

1.2.9. The contractor shall provide for all replacements of worn and/or defective parts that the contractor has determined have failed under proper use as necessary to restore the equipment to 100% operational condition as specified by the Department of Pharmacy. The contractor shall replace all worn, failed, or defective parts at no additional cost to the Government.

1.2.10. The government shall provide a government employee from the activity to be on hand to work with the contractor field technician while on-site in the medical treatment facility (MTF).

12.11. The government shall perform a quality assurance and/or operational test prior to the departure of the contractor’s field technician. The government shall sign the service report verifying completion and satisfaction of service performed.

1.2.12. Software maintenance and upgrades.

1.2.12.1. The contractor shall include corrective software upgrades for the system as standard maintenance items. This software shall be provided at no additional cost to the government. All other software upgrades shall be made available per the manufacturer’s schedule, including Pharmacy2000 software upgrades to the latest software version.

1.2.12.2. Minor software updates shall be provided at no additional cost to the government, as available. Minor software updates are defined as patches, engineering updates, and software bug fixes as identified by the Contractor software team. Minor upgrades are identified using industry standard software naming conventions; example: 5.1.X is a minor revision while 5.1.X to 5.2 or 6.0 is considered substantive and may incur additional costs.

1.2.13. Service Reports. Upon completion of services or repairs, a service report shall be provided to the COR prior to the service technician’s departure.

1.2.13.1. Contractor’s business name

1.2.13.2. Name of service technician (printed/signed)

1.2.13.3. Part number(s) used for each repair.

1.2.13.4. Manufacturer, model number and serial number of equipment being serviced.

1.2.13.5. Detailed information regarding the equipment malfunction and corrective action taken and/or preventive maintenance and calibrations standards checked.

2. CONTRACTOR REQUIREMENTS.

2.1. Contractor shall provide qualified technicians who are trained and certified to perform maintenance on the equipment in Table 1. Service personnel shall be experienced and knowledgeable in the design, installation, maintenance and application support for all components included in the Pharmacy 2000 system.

2.2. Unless otherwise specified, all financial, statistical, personnel, and/or technical data which are furnished, produced or otherwise available to the Contractor during the performance of this contract are considered confidential business information and shall not be used for purposes other than performance of work under this contract. The Contractor shall not release any of the above information without prior written consent of the Contracting Officer (KO).

2.3. The Contractor shall designate a Point of Contact(s) (C-POCs) for the contract. The C-POC(s) shall be the authorized representative of contractor to discuss with the COR any and all maintenance services required by the contract and ensure response to requests for performance of the contract. The C-POC(s) shall have the authority to make decision for the contractor. The Contracting Officer or the COR shall be notified promptly whenever the C-POC(s) changes. The Contractor shall submit their C-POC list to the COR no later than 10 days after award of contract, and shall include as a minimum name, title, and telephone number.

2.4. The Contractor shall provide each employee an identification badge which shall be displayed on their outer garment at all times when responding to a service call at the MTF. The badge shall include, as a minimum, the employee’s name, current picture, the Contractor’s business name, and title identification.

2.5. The Contractor employee is required to check in with the Pharmacy COR, Chief, NCOIC, or Informatics Technician provided at Table 3 before proceeding to complete the service repair work.

2.6. Persons Authorized to Make Calls. Only those persons listed in Table 3 and the Contracting Officer are authorized to give the Contractor instructions, place service calls, or request status updates. The COR will provide a list of individuals authorized to make service calls.

TABLE 3 –Positions Authorized to Make Service Calls

2.7. Any service performed without the prior approval of one of the individuals above shall be at no cost to the Government.

3. ADMINISTRATIVE.

3.1. Contracting Officer’s Representative (COR). The COR will be appointed in writing by the KO once the contract is awarded. The COR point of contact information will be provided to Contractor.

3.2. Safety. The Contractor shall ensure its personnel comply with all installation and MTF safety regulations. Such regulations include, but are not limited to, general safety, fire prevention, and waste disposal. Copies of these regulations are on file in the medical activity safety office or may be obtained through the COR.

3.2.1. The Contractor shall report immediately to the Primary Point of Contact in Table 3 or the Chief, Department of Pharmacy, all accidents which may arise out of or in connection with the performance of services required within the scope of this contract.

3.3. Security.

3.3.1. The Contractor shall ensure its personnel comply with the local installation requirements for vehicle registration and operation on the military installation. Any vehicle operated by contract personnel on the military installation must have the minimum liability coverage required by the state in which the performance is located.

3.3.2. The Contractor shall ensure its personnel comply with installation and MTF personnel identification and access requirements. The Contractor is responsible for absences due to expired identification and access documents.

3.4. Antiterrorism/Operations Security (AT/OPSEC) Requirements

3.4.1. Access and general protection/security policy and procedures. Contractor and all associated sub-contractor employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

3.4.2. For contractors that do not require Common Access Card (CAC), but require access to a DoD facility or installation. Contractor and all associated sub-contractor employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative).

3.4.3. iWATCH Training. The contractor and all associated sub-contractor employees shall brief all employees on the local iWATCH program (training standards provided by the requiring activity Antiterrorism Officer (ATO). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 60 calendar days of contract award and within 60 calendar days of new employees commencing performance with the results reported to the COR NLT 65 calendar days after contract award.

3.5. Hours of Operation. All hours are Mountain Time. Department of Pharmacy, EACH, office hours 8:00 A.M. thru 5:00 P.M. Monday thru Friday. The Main Pharmacy hours of operation are Monday thru Thursday 8:00 A.M. thru 6:00 P.M., Friday 8:00 A.M. thru 5:00 P.M., and Saturday 8:00 A.M. thru 4:00 P.M. The SFCC Pharmacy hours of operation are Monday thru Friday 8:00 A.M. thru 5:00 P.M.

3.6. Federal holidays observed under this contract are listed below:

New Year’s Day Martin Luther King's Birthday President’s Day Memorial Day Independence Day Labor Day Columbus Day Veteran's Day Thanksgiving Day Christmas Day

4. Contractor Conduct.

4.1. The Contractor is responsible for the conduct of his/her employees. All services shall be provided in accordance with established standards, principles, and ethics of the profession and applicable professional specialty organizations, and shall ensure the highest regard to patient dignity.

4.2. The Contractor shall ensure that its personnel comply with MTF policies regarding personal appearance and conduct.

4.3. Inquiries. Contractor shall ensure that its personnel do not respond to any media inquiries. Any inquiries from the media shall be immediately relayed to the COR, who will relay them to the MTF Commander. There shall be no interviews, comments, or any other response without the knowledge and approval of the MTF Commander. Other than routine inquiries from external agencies, all other inquiries and complaints shall be brought to the attention of the Government.

4.4. Smoking. The Contractor shall ensure its personnel shall comply with the MTF smoking policy. The EACH employee smoking area is in the rear of the main building and can be reached by exiting the hospital through the service level entrance near the loading dock.

4.5. Complaints. Complaints will be validated by the COR and be reported in writing to the Contracting Officer if it constitutes a failure to perform, as determined by the government. Validated complaint reports will be sent by the Contracting Officer to the Contractor for action.

4.6. Contractor personnel shall leave job site in the same condition as found upon arrival.

4.7. Staff training. Contractor shall provide just-in-time refresher training to pharmacy staff during on-site preventive maintenance visits. Session is designed to provide current staff training on basic functionality, basic maintenance and best practices within pharmacy environment.

5. Government /Contractor Furnished Property.

5.1. Government. The COR or G-POCs listed in Table 3 will provide the contractor access to the equipment covered under this contract.

5.2. Availability of manufacturer’s service literature needed in the performance of this contract will be Contractor’s responsibility and will remain Contractor owned at the termination of the contract. The Contractor shall obtain the currently available literature of the original equipment manufacturer (OEM).

5.3. The Government will not be responsible for any damage or loss of Contractor supplies, materials, or equipment; nor is the Government responsible for any damage or loss of the Contractor employees’ personal belongings, due to fire, theft, accidents or other causes.

6. CONTRACT MANPOWER REPORTS (Accounting for Contract Services)

6.1. The Office of the Assistant Secretary of the Army (Manpower & Reserve Affairs) operates and maintains a secure Army data collection site where the Contractor will report ALL Contractor manpower (including sub-Contractor manpower) required for performance of this contract. The Contractor is required to completely fill in all the information in the format using the following web address “https://cmra.army.mil”. The required information includes: (1) Contracting Office, Contracting Officer, Contracting Officer’s Technical Representative; (2) Contract number, including task and delivery order number; (3) Beginning and ending dates covered by reporting period; (4) Contractor name, address, phone number, e-mail address, identity of Contractor employee entering data; (5) Estimated direct labor hours (including sub-Contractor); (6) Estimated direct labor dollars paid this reporting period (including sub-Contractor); (7) Total payments (including sub-Contractor); (8) Predominant Federal Service Code (FSC) reflecting services provided by Contractor (and separate predominant FSC for each sub-Contractor if different); (9) Organizational title associated with the Unit Identification Code (UIC) for the Army Requiring Activity (the Army Requiring Activity is responsible for providing the Contractor with its UIC for the purposes of reporting this information); (10) Locations where Contractor and sub-Contractors perform the work (specified by zip code in the United States and nearest City, Country, when in an overseas location, using standardized nomenclature provided on website); (11) Presence of deployment or contingency contract language, and, (12) Number of Contractor and sub-Contractor employees deployed in theater this reporting period (by country). (13) As part of its submission, the Contractor will also provide the estimated total cost (if any) incurred to comply with this reporting requirement.

Reporting period will be the period of performance not to exceed 12 months ending September 30 of each Government fiscal year and must be reported by 31 October of each calendar year. The Contractor shall notify the Contracting Officer’s Representative (COR) by the 5th working day of November whether or not they have completed this report. If the COR is unavailable, the Contractor will notify the Contracting Officer.

Report schedules are based on the Government’s Fiscal Year cycle, regardless of the contract period of performance cycle. If this order requires a final CMR report which does NOT align to the Fiscal Year; the final CMR report shall be due NLT 30 days after the performance period ends.

The following information is provided for the Contractor’s use in completing the above report:

Predominant Federal Service Code: J065 Unit Identification Code for the Army Requiring Activity: W51HQT (End of Attachment 2-PWS)

EXHIBIT 1

Quality Assurance Surveillance Plan For Parata Pharmacy 2000 System

1. OBJECTIVE: This requirement is for the maintenance of Parata Pharmacy 2000 System for performance at Evans Army Community Hospital, Fort Carson CO.

2. PERFORMANCE MEASUREMENT OBJECTIVE: The key area(s) of the Contractor’s performance that will be evaluated during the term of the contract and/or task order. The Performance Work Statement (PWS) reference will be provided for each performance measurement objective.

3. ASSESSMENT METHOD: Contractor performance is inspected and evaluated on key areas of performance: Maintenance Support, Response Timeframes and Contractor Manpower Report (CMR).

4. ACCEPTABLE QUALITY LEVEL (AQL): The degree to which the Government will allow the Contractor’s key areas of performance to vary; the variance from the standard that the Contractor is allowed and the grading/measurement associated with deviation from the specific performance standard.

5. KEY AREAS OF PERFORMANCE: The following Performance Measurements Requirement Summary applies. The Government may modify inspection methods in accordance with site specific requirements.

PERFORMANCE MEASUREMENT OBJECTIVE

Call Center – within 4 pharmacy hours Red Call – within 24 hours Blue Call – within 48 hours

6. PERFORMANCE ASSESSMENT REPORT. This report shall be submitted by the Contracting Officer’s Representative (COR) to the Contracting Officer (KO) monthly (unless otherwise agreed upon between the KO and the COR).

7. REPERFORMANCE OF SERVICES. If any of the services do not conform to contract requirements, the Government will require the Contractor to re-perform the services in conformity with contract requirements, at no additional cost to the Government. When the defects in services cannot be corrected due to circumstances, the Government may (1) require the Contractor to take necessary action to ensure that future performance conforms to contract requirements and (2) reduce the contract price to reflect the reduced value of the services performed. The KO may exercise appropriate contractual remedy should the Contractor fail to promptly take the necessary action to ensure future performance is in conformity with contract requirements.

When apparent non-satisfactory work is identified, the COR shall prepare a DD Form 2772, Contract Discrepancy Report (CDR) and submit to the KO for review. The Contractor shall then be required to respond to the CDR. The Contractor shall explain reasons for substandard performance, how performance will be returned to acceptable levels, and how recurrence of the same or like problems will be prevented. The KO will evaluate the Contractor's explanation, assess its validity, and determine whether it is acceptable.

The Contractor shall be required to correct/eliminate any deficiencies in services in a timely manner. Notification begins when pertinent documents (e.g., Customer Complaint Record or CDR) are issued to the Contractor. Time of notification and correction of all applicable deficiencies should be entered on all Government documents and retained in the contract file. The Government may execute a deduction in payment for non-compliance when validated by the KO.

8. PERFORMANCE RATINGS. The Government will rate past performance using the following performance standards.

8.1. Other performance evaluation factors that will be monitored and documented in the Contractor’s performance records but cannot be quantified by numerical measurements:

NOTE: This plan is provided for information purposes only. The QASP is not a part of the solicitation, nor shall it be part of any resulting contract. The Government has the right to change or modify inspection methods at its discretion.

(End of Exhibit 1)