Request_for_Quote-W5J9CQ-15-R-0015.pdf

W5J9CQ-15-R-0015

SEE ADDENDUM

(No Collect Calls)

W5J9CQ-15-R-0015 16-Sep-2015

b. TELEPHONE NUMBER

703-428-6632

8. OFFER DUE DATE/LOCAL TIME

12:00 PM 21 Sep 2015

5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 2/2012)

Prescribed by GSA – FAR (48 CFR) 53.212

(TYPE OR PRINT)

(SIGNATURE OF CONTRACTING OFFICER)

ADDENDA ARE

26. TOTAL AWARD AMOUNT (For Gov t. Use Only )

23.

CODE 10. THIS ACQUISITION IS

SUCH ADDRESS IN OFFER

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT

BELOW IS CHECKED

TELEPHONE NO.

W5J9CQ9. ISSUED BY

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a. UNLESS BLOCK

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

ZACHARY A GARST

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NUMBER

(TYPE OR PRINT)

30b. NAME AND TITLE OF SIGNER 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a.UNITED STATES OF AMERICA

0 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1. 52.212-4. FAR 52.212-3. 52.212-5 ARE ATTACHED.

25. ACCOUNTING AND APPROPRIATION DATA

1. REQUISITION NUMBER

20.

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED.

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, AND 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

ARE NOT ATTACHED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

. YOUR OFFER ON SOLICITATION

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

% FOR:SET ASIDE:UNRESTRICTED OR X

SMALL BUSINESS

WOMEN-OWNED SMALL

BUSINESS (WOSB)

17a.CONTRACTOR/ CODE FACILITY

OFFEROR CODE

W6RN USA GEOSPATIAL CTR

CONTRACTING DIVISION

7701 TELEGRAPH RD BLDG 2592

ALEXANDRIA VA 22315-3864

18a. PAYMENT WILL BE MADE BY CODE

RATED ORDER UNDER

DPAS (15 CFR 700)

13a. THIS CONTRACT IS A

13b. RATING

CODE15. DELIVER TO CODE W5K9B4 16. ADMINISTERED BY

12. DISCOUNT TERMS11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

14. METHOD OF SOLICITATION

RFQ IFB RFPX

W6RN USA GEOSPATIAL CTR

SYSTEMS APPLICATIONS & INTEGRATION

US ARMY GEOSPATIAL CENTER

7701 TELEGRAPH RD USATEC BLDG 2592

ALEXANDRIA VA 22315-3864

TEL: (703)428-6000 FAX:

7034286995FAX:

TEL: 7034283662 SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

8(A)

HUBZONE SMALL

BUSINESS

X

ECONOMICALLY DISADVANTAGED

WOMEN-OWNED SMALL BUSINESS

(EDWOSB)

SIZE STANDARD:

$27.5M

NAICS:

541512

X

OFFER DATED

29. AWARD OF CONTRACT: REF.

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

EMAIL:

TEL:

31c. DATE SIGNED

SEE SCHEDULE

SCHEDULE OF SUPPLIES/ SERVICESITEM NO. QUANTITY UNIT UNIT PRICE AMOUNT

24.22.21.19.

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

(CONTINUED)

PAGE 2 OF57

ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: ______________________________________________________

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f . TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

37. CHECK NUMBER

FINALPARTIALCOMPLETE

36. PAYMENT35. AMOUNT VERIFIED

CORRECT FOR

34. VOUCHER NUMBER

FINAL

33. SHIP NUMBER

PARTIAL

38. S/R ACCOUNT NUMBER 39. S/R VOUCHER NUMBER 40. PAID BY

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT

41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

42a. RECEIVED BY (Print)

42b. RECEIVED AT (Location)

42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS

STANDARD FORM 1449 (REV. 2/2012) BACK

Prescribed by GSA – FAR (48 CFR) 53.212

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

SEE SCHEDULE

20.

SCHEDULE OF SUPPLIES/ SERVICES

21.

QUANTITY UNIT

22. 23.

UNIT PRICE

24.

AMOUNT

19.

ITEM NO.

Section SF 1449 - CONTINUATION SHEET

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0001 12 Months ANC Explorer Support

FFP

The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform the requirement as defined in the PWS except for those items specified as Government furnished property and services.

FOB: Destination

NET AMT

Kiosks

FFP

The contractor shall provide the necessary kiosk equipment for use with this contract in accordance with Part 4.4 of the PWS.

Travel

COST

This CLIN is non-fee bearing. G&A applies.

ESTIMATED COST

Contractor Manpower Reporting

FFP

The Office of the Secretary of the Army (Manpower & Reserve Affairs) operates and maintains a secure Army data collection site where the contractor will report ALL contractor manpower required for performance of this contract. The contractor is required to completely fill in all of the information in the format using the following web address: https://contractormanpower.army.pentagon.mil

SECTION A

1. This is 100% set-aside for Economically Disadvantaged Woman-Owned Small Business concerns.

2. The requirement shall be conducted in accordance with FAR Part 12 and FAR Part 13. The contract type is Firm Fixed Price. The acquisition process for this requirement is a best value trade-off. See FAR 52.212-1 and FAR 52.212-2.

3. To expedite evaluation procedures, you are requested to email the quotation to AGC Contract Specialist, Zachary Garst at zachary.garst@usace.army.mil and AGC Contracting Officer, LTC Kirby Beard at kirby.d.beard@usace.army.mil.

4. The Government intends to evaluate quotations and award one fixed price contract.

PERFORMANCE WORK STATEMENT

PERFORMANCE WORK STATEMENT (PWS)

Arlington National Cemetery (ANC) – ANC Explorer Operations & Maintenance (O&M)

PART 1

General Information

1. GENERAL: This is a non-personnel services contract to provide operations and maintenance for ANC Explorer. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to Contractor (to include its subcontractors) who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform O&M as defined in this PWS except for those items specified as government furnished property and services. Contractor shall perform to the standards in this contract.

1.2 Background: Army National Military Cemeteries (ANMC) has oversight over ANC and the United States Soldiers’ and Airmen’s Home National Cemetery (USSAHNC). ANC, our nation’s most well-known military cemetery, is a national cemetery under the jurisdiction of the Department of the Army. The primary mission of ANC is to function as the nation’s premier military cemetery honoring those men and women who served in the Armed Forces. In this regard, the cemetery routinely performs 25-30 funeral services each day. The grounds of ANC honor those who have served our nation by providing a sense of beauty and peace for our visitors. The rolling green hills are dotted with trees that are hundreds of years in age and complement the gardens found throughout the 624 acres of the cemetery. This impressive landscape serves as a tribute to the service and sacrifice of every individual laid to rest here within the hallowed grounds of ANC.

1.3 Objectives: The O&M task order will continue maintenance and enhancements to an internal content management system (CMS), enhanced functionality for ANC Explorer, and expand the capabilities of all applications to include site selection for the USSAHNC.

1.4 Scope: Contractor shall provide highly specialized professional expertise and performance to support the requirements of the ANC Geospatial Program. Contractor shall maintain and enhance existing functionality to public facing application programming interface and internal management tools to further integrate geospatial capabilities into ANC Explorer. Specifically, Contractor staff shall continue to improve enhanced functionality within the CMS, update the graphical user interface for external applications, and shall expand the current capabilities to include USSAHNC.

1.5 Period of Performance: The period of performance shall be for 12 months.

1.6 General Information:

1.6.1 Quality Control Plan (QCP): Contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. Contractor’s quality control program is the means by which one assures themselves the work complies with the requirement of the contract. Contractor will deliver the QCP within 30 days after contract award. QCP must address test plan development, release coordination with Army Mapper, and code promotion documentation. After acceptance of the quality control plan, Contractor shall receive the Contracting Officer’s (KO) acceptance in writing of any proposed change to the QC system.

1.6.2 Quality Assurance: The government shall evaluate Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.3 Recognized Holidays: Contractor is not required to provide support during the following Federal Holidays:

New Year’s Day Labor Day Martin Luther King Jr’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day

1.6.4 Hours of Operation: Contractor is responsible for conducting business, between the hours of 0800 and 1630 EST, Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. For other than firm fixed price contracts, Contractor will not be reimbursed when the government facility is closed for the above reasons.

Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, Contractor shall keep in mind the stability and continuity of the workforce are essential.

1.6.5 Place of Performance: The work to be performed under this contract will be performed at a contractor furnished facility. Contractor personnel will be required to attend regular meetings at the Government work-site as-well-as locations outside of the Government worksite. All travel will be pre-approved by the Arlington National Cemetery Technical Point of Contact (TPOC).

1.6.6 Type of Contract: The Government anticipates a firm fixed price award.

1.6.7 Security Requirements: This is an unclassified task order. There are no requirements for Contractor personnel to have routine access to classified Government information in the performance of this task order; however, when required by the Government representative, if Contractor personnel are required to attend meetings, briefings or provide support on a full-time basis on-site at secure Government facilities, a valid, current final Secret eligibility and access must be granted and posted in the Joint Personnel Adjudication System (also known as JPAS) to gain access.

1.6.7.1 Physical Security: Contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use.

1.6.7.2 Key Control: (Not Applicable)

1.6.7.3 Lock Combinations: (Not Applicable)

1.6.7.4. Vehicle Entry Passes: Contractor personnel entering government properties shall abide by all security rules and regulations.

1.6.7.5. Access and General Protection/Security Policy and Procedures: Contractor and all associated sub-contractors employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative). Contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, DES or Security Office. Contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (also known as FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes. Contractor employees, including sub-contractors, will immediately report suspicious activity to the ANC Operations at 703-614-4303, during business hours, and 703-588-2800 during after hours. Emergencies should be reported immediately by calling 911.

1.6.7.6. Anti Terrorism (AT)Training: All Contractor employees, requiring access to Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. Contractor shall submit certificates of completion for each affected Contractor employee, to the Contracting Officer’s Representative (COR) or to the KO, if a COR is not assigned, within five calendar days after completion of training by all employees and subcontractor personnel. AT level I awareness training is available at the following website:

https://atlevel1.dtic.mil/at. In addition to AT Level I training, Contractor shall brief all employees on the local iWATCH program (training standards provided by the requiring activity Authority to Operate. This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed and reported to the COR within 30 calendar days of contract award and within 15 calendar days of new employees commencing performance thereafter.

1.6.7.7. Personnel Requirements: All personnel assigned to the project shall be required to adhere to the guidelines prescribed under the Freedom of Information Act and the Privacy Act. The records contain personally identifiable information (also known as PII) and must be handled as sensitive in nature. Non-disclosure statements will need to be signed by those involved in the project and provided to the Government. All data and copies shall not be retained by any contractor or sub-contractor that is involved in this effort.

1.6.7.8. Security Clearance: Contractor employee whose duties require accessing a DOD unclassified computer/network, working with sensitive unclassified information (either at a Government or Contractor facility) or information protected by the Privacy Act of 1974, or physical access to a DOD facility must be a US citizen and possess a favorable suitability determination prior to installation/network access, or other requirements. Suitability determinations are based on a completed National Agency Check with Inquiries (NACI) that is still current. Due to the amount of time that a NACI requires for completion, it is the responsibility of Contractor to ensure that personnel available to perform the requirements of this Contract already have an existing background investigation with a favorable determination. For new employees, Contractor can initiate the NACI by having the employee complete the following:

SF-85 Questionnaire for Non-Sensitive Positions Two FD-258 Applicant Fingerprint Cards or Electronic Fingerprints Original Signed Release Statements

1.6.7.9. The requirements above will be processed utilizing the OPM Electronic Questionnaires for Investigations Processing (also known as e-QIP), which can be accessed http://www.opm.gov/investigations/e-qip-application/.

Failure to provide the required documentation at least five days prior to a new employee’s start date shall result in delaying the individual's start date. The Contractor's security representative shall be responsible for initiating investigations as required.

1.6.7.10. Information Assurance (IA): All Contractor employees and associated Sub-contractor employees must complete the DoD IA awareness training before issuance of network access and annually thereafter. All Contractor employees working IA/IT functions must comply with DoD and Army training requirements in DoDD 8570.01, DoD 8570.01-M, and AR 25-2 within six months. Per DoD 8570.01-M, DFARS 252.239.7001, and AR 25-2, the Contractor employees supporting IA/IT functions shall be appropriately certified upon contract award. The baseline certification as stipulated in DoD 8570.01-M must be completed upon contract award.

1.6.8 Special Qualifications: Contractor is responsible for ensuring employees possess expertise in: demonstrated experience developing responsive, web and mobile based applications using ArcGIS Server including, creation and management of map services and web based development languages and services to include but, not limited to, the industry tradenames: REST, SOAP, JavaScript, JSON, ASP.NET, HTML, and HTML5; experience with enterprise GIS using ESRI products (ArcSDE, ArcObjects, etc.), SQL and Oracle; creating imagery cache from multiple sources, experience with one or more open source geospatial tools such as OpenLayers, MapBox, etc.; and experience tracking and managing system issues using JIRA, or other issues tracking tool. The Contractor shall also have experience with test plan development, web development testing, and debugging tools; assess existing GIS infrastructure and architecture, and recommend best practices to maximize system availability, performance/reliability, scalability, and server virtualization or cloud migration.

Contractor personnel performing the work must have at least 2 years experience in their respective field, and must be experienced professionals and acceptable to the US Army. The candidates’ specific qualifications should be clearly demonstrated, as they shall be part of the Government’s best value determination.

1.6.9 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The KO, COR, and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings the KO will apprise the Contractor of how the government views the Contractor's performance and the Contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.6.10 COR: The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the KO and Contractor of any deficiencies;

coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.11 Key Personnel: All Contractor personnel performing the work must be experienced professionals and acceptable to the US Army. The candidates’ specific qualifications should be clearly demonstrated as they shall be part of the Government’s best value determination (ref 1.6.8).

1.6.12 Identification of Contractor Employees: All Contract personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed. Contractors visiting ANC shall provide 24 hour notice for all site-visits, provide vehicle information, and proper Contractor identification may be required. No other badge processes will be required as the place of performance is on the Contractor’s site.

1.6.13 Contractor Travel: The Contractor personnel will be required to attend regular meetings at the Government work-site, as well as locations outside of the Government worksite. All travel will be pre-approved by the TPOC.

Contractor will be authorized travel expenses consistent with the substantive provisions of the Joint Travel Regulation and the limitation of funds specified in this contract. It is estimated that two trips outside of the DC area may be required during the period of performance and four local trips will be required for the kick-off meeting and quarterly in-progress reviews. The total estimated travel for this requirement is $1,800.00. All travel requires Government approval/authorization and notification to the COR.

1.6.14 Other Direct Costs: Not applicable.

1.6.15 Data Rights: The Government has unlimited rights to all documents/material produced under this contract.

All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the Contractor without written permission from the KO. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.6.16 Organizational Conflict of Interest (OCI): Contractor and sub-contractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCI as defined in FAR Subpart 9.5.

The Contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI.

The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO and in the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.6.17 Phase In / Phase Out Period: To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the Contractor shall have personnel on board, during the 30 day phase in/out periods.

During the phase in period, the Contractor shall become familiar with performance requirements in order to commence full performance of services on the contract start date.

1.6.18 Environmental Management System (EMS): ANC has implemented the EMS to proactively deal with the environmental impacts of its processes, activities, and services. ANC uses the ISO 14001:2004 as the standard for its EMS. All Contractors performing work at ANC must be aware of and understand ANC's Environmental Policy.

Contractors are also responsible for ensuring all subcontractors hired on their behalf are aware of and understand ANC's Environmental Policy. The Contractor is also responsible to ensure that all goods and services used by the Contractor do not deviate from ANC's Environmental Policy, objectives and targets.

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1. ANC EXPLORER. A collection of web based and mobile applications that serves as the public facing interface for searching burials, receiving routing guidance, and searching points of interest. ANC Explorer includes the website, kiosk, iOS, and Android versions of the application. ANC will no longer be supporting the BlackBerry application.

2.1.2. ANC MAPPER. An internal application, built upon Army Mapper, for managing Arlington National Cemetery operations such as: scheduling burials, scheduling events, routing funeral services and search burial records.

2.1.3. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime and its subcontractors.

2.1.4. CONTRACTING OFFICER (KO). A person with the authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.5. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does not have authority to change the terms and conditions of the contract.

2.1.6. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with this PWS.

2.1.7. DELIVERABLE. Any item which can be physically delivered and may include items such as documents, minutes or reports.

2.1.8. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the key personnel listed in this PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.9. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.10. QUALITY ASSURANCE (QA). The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.11. QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). An organized written document specifying the methodology to be used for surveying contractor performance.

2.1.12. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.13. SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privities of contract with the subcontractor.

2.1.14. TECHNICAL POINT OF CONTACT (TPOC). A representative from the ANC to provide technical direction and provides prioritized requirements for contract execution. There may be primary and secondary technical points of contact.

2.1.15. WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.16. WORK WEEK. Monday through Friday, unless specified otherwise.

2.2. ACRONYMS:

ACOR Alternate Contracting Officer's Representative ADA Americans with Disabilities Act AFARS Army Federal Acquisition Regulation Supplement AGC US Army Geospatial Center ANC Arlington National Cemetery ANMC Army National Military Cemeteries API Application Programming Interface AR Army Regulation CAC Common Access Card CCE Contracting Center of Excellence CFR Code of Federal Regulations CMS Content Management System CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTR Contracting Officer's Technical Representative COTS Commercial-Off-the-Shelf DA Department of the Army DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DMDC Defense Manpower Data Center DOD Department of Defense ESD Enterprise Solutions Division FAR Federal Acquisition Regulation GFI Government Furnished Information GFP Government Furnished Property GIS Geographic Information Systems GPS Global Positioning System HIPAA Health Insurance Portability and Accountability Act of 1996 HSPD Homeland Security Presidential Directive IGI&S Installation Geospatial Information & Services IMCOM Installation Management Command ISS Interment Scheduling System JPAS Joint Personnel Adjudication System KO Contracting Officer LBS Location Based Service MOH Medal of Honor NPS National Park Service OACSIM Office of the Assistance Chief of Staff for Installation Management OCI Organizational Conflict of Interest

OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs OMB Office of Management and Budget OPM Office of Personnel Management O&M Operations and Maintenance PIPO Phase In/Phase Out PNS Push Notification System POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Plan QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program SDK Software Development Kit SDSFIE Spatial Data Standard for Facilities, Infrastructure and Environment SMS Short Message Service SOP Standard Operating Procedures STP Software Test Plan TE Technical Exhibit TPOC Technical Point of Contact USSAHC United States Soldiers’ and Airmen’s Home and Cemetery

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1 Services: (Not applicable)

3.2 Facilities: (Not applicable)

3.3 Utilities: (Not applicable)

3.4 Equipment: (Not applicable)

3.5 Materials: The Government shall provide copies of all identified source materials referenced in this PWS. The Government shall provide various documents such as source code, interment data, aerial imagery, interment services system access, research tool access, training documentation, work instructions, business process/logic documentation, and other data as required performing the tasks in this PWS. Specifically, the Government will provide source code for the existing ANC Explorer application(s).

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this PWS.

4.2 Secret Facility Clearance: (Not applicable).

4.3 Materials: The Contractor shall furnish all materials, and supplies necessary to meet the requirements under this

PWS.

4.4. Equipment: The Contractor shall provide the following kiosk equipment for use with this contract:

Name Quantity GSA Product # Condition Freestanding Kiosk, 3 year Warranty 7 GS-FA-90-100-B New Enviro Kiosk, 3 year Warranty 2 GS-EK-40-00-B New Keyboard with trackball for Freestanding Kisok 9 GS-KEY-100 New Graphics Laminate 9 GS-GL-100 New Advanced Support; telephone support (9am to 5pm, EST, M – F)

9 GS-AS-100 New

The contractor shall furnish the above listed items, or comparable and acceptable to the Government to meet the requirements under this PWS, and shall be delivered by the within the first quarter of the PoP, or as specified by the Government. Additional information is in Section 5.4.

Hardware Requirements for new Indoor Kiosks

- 19" LCD Touchscreen Monitor

- Keyboard and trackball mouse for increased ADA Compliance

- Wi-Fi and Wired Capable

- Remote Monitoring & Security Management Capabilities

- Minimum 2.2GHz Dual Core Processor

- Minimum 2 GB Ram

- Minimum 50GB SSD

- Minimum 3 year warranty and support

- Preferred - Blue Tooth Printing capabilities for print station deployment

- Ability to brand with ANC Logo

- Additional Kiosks with slimmer profile required meet peak season traffic (7 total)

- Appearance befitting of National Shrine Standards

Requirement for new outdoor Kiosks:

- 19" LCD Sunlight Readable Touchscreen Monitor

- Keyboard and trackball mouse for increased ADA Compliance

- Wi-Fi and Wired Capable

- Remote Monitoring & Security Management Capabilities

- Minimum 1.5GHz Dual Core Processor

- Minimum 2 GB Ram

- Minimum 50GB SSD

- Minimum 3 year warranty and support

- No printing requirements

- Ability to brand with ANC Logo

- Appearance befitting of National Shrine Standards

- Aesthetically capable to satisfy the Commission of Fine Arts Approvals Process

- 1 Columbarium Kiosk - 1 Millennium Project (2 total)

PART 5

SPECIFIC TASKS

5. SPECIFIC TASKS:

5.1 Basic Services: Contractor shall implement tasks associated with ANC GIS Explorer O&M as identified in sections 5.1 to 5.14. Any implementation or refinements will build from previous efforts and shall utilize Installation Management Command (IMCOM) Systems Engineering Framework standard system development processes which shall include requirements gathering, storyboarding of requirements, initial development testing, government review, and implementation in both the Army Mapper production environment and ANC dematerialized zone. All functionality shall perform and function without error in the Army Mapper, ANC, and public facing environments; provide a high degree of usability; and provide an innovative solution to achieve the desired results.

5.2 Maintenance: Contractor shall maintain, and enhance existing functionality of the ANC Explorer application leveraging the existing ANC Explorer mapping framework to support and expand: Application Main Page, Enhanced Points of Interest, Custom Tour Functionality, SMS Notification handling and expandable side bar access. Contractor shall maintain the existing ANC Explorer application for web, kiosk, iOS (version 7.0 or higher), and Android (version 4.0 or higher). Final deliverable, in production, including delivery of source code to the Government is required NLT than 30 days prior to end of the PoP.

Application Main Page: Contractor shall maintain and enhance existing features/pages to include: the ability to Search Burials and POI, rotating home photos, Feedback, General Information, Share/Follow via social media, Metro Information, and Location Based Services. Contractor shall maintain the publically available Metro Application Program Interface (API) for the Arlington Cemetery station on the Blue Line train as a button option on the updated GUI.

Enhanced Points of Interest functionality: Contractor shall maintain and enhance the styling of existing points of interest functionality, integrate new photos provided by ANC, improve search capabilities, including the ability to save user favorites or saved searches. Contractor shall maintain the ability to utilize results from user favorites / saved search capability, location based burial locations, notable graves, MOH recipients, monuments/memorials and/or memorial tree categories to create custom tours within ANC Explorer. The ANC Explorer application requires the ability to retrieve predetermined tours created by ANC staff within ANC Mapper CMS (Task 5.3), and to be served to the visiting public. The custom tour functionality allows for integration of associated audio/video capability, accepting common multimedia file format, and requires the user to “opt in” to notifications. Functionality will highlight POI’s within a defined radius of the features for visitors who “opt in” to this service. Contractor will maintain and enhance the ability for users to “opt in” to geofenced features such as push notifications to inform the user of security events, while within the ANC boundary.

Associated Audio/Video Content: Contractor shall continue to support the audio/video functionality within the existing CMS to provide content to use outside the ANC boundary. To supplement audio/video messaging and restrictions around the Tomb of the Unknown Soldier and Kennedy graves, or other areas identified by ANC stakeholders, implantation of beacon technology shall be used. Contractor will coordinate with ANC stakeholders to determine the requirements of enabling beacon technology or other similar devices within ANC prior to start of work on requirement.

An example of the proposed functionality: A user selects a POI and launches a short video within the POI record while visiting ANC. The user will be prompted to connect headphones to their mobile device to launch the video with audio content. If no headphones are connected the video, the audio content will be disabled (and should have closed captioning text for Section 508 compliance) If the audio content is launched within proximity to a beacon, a message should alert the user audio has been disabled or restricted in that location within the cemetery.

Quick access sidebar: Contractor shall maintain Sidebar access to include: Find (Find a Gravesite, Map, My Content), What to See (Points of Interest, Tours, etc.), Plan Your Visit (Hours of Operation, Getting Here, Trains, etc), Social Media links, and SMS Pushed Notifications. SMS functionality requires the capabilities to handle SMS messages pushed from ANC Mapper.

5.3 CMS: Contractor shall maintain and enhance existing functionality in the Content Management System within the ANC Mapper environment to support public facing content updates and SMS notification in ANC Explorer.

The CMS should leverage ANC’s existing internal and public facing web services to create a robust repository for decedent or Point of Interest (POI) content. Specifically, the CMS will provide the ability to add, update, delete, and provide custom and tiered groupings for ANC points of interest, and customized tour data, without the need to push development code. Contractor will maintain and expand functionality within the CMS to push notifications through Short Message Service (SMS) for emergency or special events (similar to the Pentagon notification system) to ANC Explorer uses that ‘opt in’ and are geo-fences within ANC. The CMS is based on locations defined in the GIS dataset and added through either a dropdown of location descriptions (i.e., John F. Kennedy), new location definition (request sent to ANC GIS), or defined by location based on information in the internment database (i.e., Section 8 Grave 10323). The design criteria of the CMS shall minimize size requirement to ensure over the air downloads of ANC Explorer are feasible.

CMS Functionality Dynamically Configure Point of Interest Dynamically Configure Tours Provide Georeference SMS Associate and Store Content to Decedents Move and Copy Content by Decedent Note Non-Public Decedents in CMS Arrange Content By Type (Audio / Video / Photo) Delete Previously Stored Content Delete All Content Develop User Roles & Permissions For View, Edit, and Administration

An example of the existing functionality: ANC staff selects 10 locations to create a Medal of Honor (MoH) tour, associating audio, video, images, and documents that would be visible from public applications. Each location provides content input for feature name, group name, description, photo/video upload. After the tour is created, and published, ANC staff would select additional MoH points, and upload new content for those locations.

Proposed architecture and any modification to the public system will be submitted to the COR and TPOC for approval. Changes may also be proposed to existing web services and can be support by ANC during the development of this effort. Please note any changes within the Dematerialized Zone (DMZ), including server upgrades or advanced configurations, can significantly delay the project schedule.

5.4 ANC Kiosks: Contractor shall replace existing free-standing interactive, touch enabled kiosks (with keyboard and printing capabilities) located at ANC. Requirements include but not limited to a minimum seven indoor and two outdoor kiosks, installation and configuration of units, and extended manufacturer’s technical support plan.

Hardware requirement is detailed in Section 4.4. The Contractor is not responsible for the disposal of the existing kiosks. The existing kiosks are no longer operational and have already been removed by the Government.

Contractor shall draft a plan to test the existing application against new hardware, and report concerns or risks to the Government. Contractor shall draft a plan to ensure the application is updated and stable on new versions of the operating system. Contractor shall leverage the existing ANC Explorer application for change requests to maintain and enhance functionality of design. Contractor shall ensure hardware/software configuration is Section 508 ADA compliant. ANC will be responsible for power and network connectivity to support kiosk operations.

5.5 Maintenance of the Public Mobile App Store(s): The ANC Explorer Operations and Maintenance (O&M) contractor shall support and coordinate all releases associated with the mobile application stores. The contractor will be responsible to coordinate code integration with the ANC O&M team, and responsible for all releases and updates of the applications to the Apple iTunes App Store, Google Play (Android) App Store and U.S. Army Marketplace (https://secure.storefront.mil/army/) associated with this task order.

Contractor shall provide support to the ANC Mapper GO&M team for any issues with the application code developed in 5.1-5.4. Contractor shall present all technical issues to the Government. Contractor shall document all work performed.

5.6 Testing: Contractor shall support testing of the applications. Testing includes preparation and completion of test plans that are based on the documented requirements and design, including complete regression testing for all major and minor releases. This task includes preparation and delivery of the testing documentation as specified by IMCOM Enterprise Solutions Division (ESD) once the testing is completed. The testing cycles shall be conducted in accordance with the ESD Software Test Plan (STP). Contractor shall utilize automated testing framework(s) to validate the application source code to ensure thorough testing to meet QA requirements, and implement crash reporting analytics.

5.7 Deployment in Army Mapper Production Environment: Contractor shall provide support to the ANC Mapper GO&M team and coordinate with the Army Mapper O&M team for any updates to be deployed in the Army Mapper production environment. These tasks may include but are not limited to, SDSFIE database schema updates, web service modifications and other deployment support as needed. Contractor shall prepare and deliver a release review brief to IMCOM ESD for approval at least five days prior to deployment of the code to production.

Contractor shall present all technical issues to the Government. Contractor shall document all work performed and provide copies of all documentation to the government.

5.8 ANC Explorer Architecture: Contractor shall assess existing GIS infrastructure and architecture, and recommend best practices to implement and maximize system availability, performance/reliability, scalability, and server virtualization or cloud migration, complying with DoD guidelines and policies.

Failover: ANC requires a minimum two-stage failover cluster to ensure continual access to the data and functionality accessed within the ANC Explorer/ Mapper environment. The Failover cluster should automatically redirect ANC Explorer users to the operational servers due to the frequency data is being accessed and updated, minimizing disruptions to ANC operations. The Failover should include stability testing of ANC Explorer system components (software/hardware) system to ensure it is meeting the business requirements for performance and sequencing for optimal system recovery time.

Continuity of Operations (COOP): ANC requires a COOP system or other full time mirrored copy of the primary servers to be maintained. This system should be fully redundant of the primary servers and capable of having a fully restored and or running application within 30 minutes of the primary system failure.

ANC requires a systematic back up process to be in place to have disaster recovery capability. ANC requires at a minimum, weekly backups stored for up to 30 days with twice yearly tests in capability.

Hardware/Software: Contractor shall assess the existing ANC Explorer architecture for system performance and efficiency, recommend feasibility and cost benefit to replace physical hardware to ensure code enhancements to desktop and mobile applications are not hindered by the current infrastructure. The assessment and recommendation shall include descriptions and control information required for all system components.

Coordination with Army Mapper O&M and ITA will be required to determine the best option for operations. The approach strategy shall fully summarize and include a schedule for implementation of the proposed solution. Any potential risk or constraints to deploy this subtask shall be clearly outlined, as it shall be part of the Government’s best value determination.

Virtualization/Cloud Migration: In addition to assessing ANC Explorer Hardware/Software, Contractor shall assess and recommend feasibility and cost benefit of server virtualization /cloud migration of the ANC Explorer environment to provide a reliable, scalable system to support code enhancements. The assessment and recommendation shall include descriptions and control information required for all system components.

Coordination with Army Mapper O&M and ITA will be required to determine the best option for operations. The approach strategy shall fully summarize and include a schedule for implementation of the proposed solution. Any potential risk or constraints to deploy this subtask shall be clearly outlined, as it shall be part of the Government’s best value determination.

5.9 Help Documentation: Contractor shall update the online help documentation for any deployement in Army Mapper production environment. Contractor shall update the online help documentation for all public applications prior to deployment. An example: implementing a fly out navigational menu under the About Tab for “Help & Tips” to demonstrate how to manage My Content, or recommendations for optimizing search results under Find A Grave. Additionally, Contractor will maintain ANC training documentation and work instructions associated with new deployments.

5.10 Improve and Update Standard Operating Procedures: Contractor shall improve SOPs and supporting documentation for all implementation processes. In addition, Contractor will document all business processes/logic for new and existing capabilities. All documentation will be reviewed by the Government prior to Government acceptance.

5.11 Monthly Status Reports: Contractor shall provide monthly status or progress reports to include systems and/or services delivered, and weekly progress status. Contractor shall also provide a summary of meetings and trips during the reporting period.

5.12 Project Management Plan and Project Schedule: Contractor shall provide a management plan that, at a minimum, describes the management approach to performing the work required under the task order, identification of key personnel and sub-contractors including their documented training and professional experience required to support the task. The management plan shall include potential risks and mitigation strategies.

5.13 Weekly Status Meeting Minutes: Contractor shall provide meeting minutes and supporting documentation that track due-outs and action items for all meetings. The minutes must accurately and completely document the issues discussed in the meeting and they must be factually accurate and free of grammatical and spelling errors. Meeting minutes shall be provided within three days after a meeting.

PART 6

APPLICABLE PUBLICATIONS

6. APPLICABLE PUBLICATIONS (CURRENT EDITIONS)

6.1. The Contractor must abide by all applicable regulations, publications, manuals, and local policies and procedures.

The publications listed below available via the Internet at http://www.army.mil/USAPA/epubs/index.html.

Army Regulation 210-14, Installation Status Report (19 July 2012) Army Regulation 210-190, Post Cemeteries, Signed (16 Feb 2005) Army Regulation 210-190 Modification, Principal Official Guidance Memorandum, Signed (11 Sep 2012) Army Regulation 290-5, Army National Cemeteries, Signed (1 Sep 1980) DA Pamphlet 290-5, Administration, Operation, and Maintenance of Army Cemeteries, Signed (1 May

1991) DA Pamphlet 290-5 Modification, Army Directive 2010-04: Enhancing the Operations and Oversight of the Army National Cemeteries Program, Signed (10 June 2010) Army Regulation 210-20, Real Property Master Planning for Army Installations (16 May 2005) Army Regulation 115-13,…