Attachment_2_(DRAFT_AFM_II_PWS).pdf

Contract Number: W____

Performance Work Statement (PWS)

Aviation Field Maintenance

12 April 2016

Contract Number: W___

Revision: 12 April 2016

Performance Work Statement

Change History

Revision Changes

12 April 2016 Original for RFP

Table of Contents

PWS Section Page

1. Vision Statement

1.1. Introduction

1.2. Mission

1.3. Scope

2. General Requirements

2.1. Flight and Ground Operations Requirements

2.2. Property and Supply Management Requirements

2.3. Non-Personal Services

2.4. Business Relations

2.5. Contract Administration and Management

2.5.1. Contract Management

2.5.2. Contract Administration

2.5.3. Contractual Changes

2.6. Personnel Administration

2.6.1. Contractor Physicals

2.6.2. Subcontract Management

2.6.3. Ethics/Standards of Conduct

2.6.4. Labor Strike Planning

2.6.5. Location and Hours of Work

2.6.6. Weekends/Holidays/Overtime

2.6.7. Rescheduling

2.6.8. Surge

2.6.9. Key Personnel Roster

2.7. Contractor Personnel, Disciplines, and Specialties

2.8. Training

2.8.1. New Equipment Training (NET)

2.8.2. Airframe Condition Evaluation (ACE) Inspector Training

2.8.3. Crewmember/Non-Crewmember Records

2.8.4. Hazardous Material (HAZMAT) Training

2.9. Motor Vehicle Operator Licenses/Maintenance

2.9.1. Commercial Driver's License (CDL)

2.9.2. Preventive Maintenance Checks and Services (PMCS)

2.10. Travel and Off-site Operations

2.11. Data Accession List (DAL)

2.12. Contractor Employee Retention Plan

3. Performance Requirements

3.1. Program Management Requirements

3.1.1. Regional Program Management (PM)

3.1.2. Chief Pilot

3.1.3. Regional Aviation Safety Officer (ASO)

3.1.4. Regional Quality System Management

3.1.5. Internal Metrics

3.1.6. Flight/Ground Operation Procedures (FOP/GOP)

3.1.7. Business and Financial Accounting Information

3.1.8. Reporting Requirements

3.1.9. STAMIS Automation Tools

3.1.10. Government Furnished Property (GFP)

3.2. Aviation Field and Sustainment Maintenance

3.2.1. General Maintenance Support

3.2.2. Logistics Management

3.2.3. Aviation Missions Support

3.2.4. Back Shop Support

4. Special Requirements

4.1. Security

4.1.1. Security Requirements

4.1.2. National Agency Check with Written Inquiries (NACI) Requirement ... 65

4.1.3. Continuity of Operations (COOP)

4.1.4. Common Access Card (CAC)

4.1.5. Classified/Sensitive Items

4.1.6. Identification

4.1.7. Third Party Contractors

4.1.8. Installation Security Policy

4.1.9. Security Training

4.2. Safety

4.2.1. Site Safety Staff

4.2.1.1. Site Safety Specialist (SSS)

4.2.2. Mishap Notification and Investigation

4.2.3. Personal Protective Equipment

4.2.4. Initial Work Area Safety Audit

4.3. Environmental Requirements

4.3.1. EMS Control Measures

4.3.2. EMS Noncompliance

4.3.3. EMS Training

4.3.4. Hazardous Cargo Certification and Inspection

4.3.5. HAZMAT

4.3.6. HAZMAT Management

4.4. Housekeeping

4.5. Transition

4.5.1. Transition-In

4.5.2. Transition-Out

4.6. Government Provided Base Support

4.7. Applicable Documents

4.8. Quality

4.8.1. Quality Control

4.8.2. Technical Reference Library

4.8.3. Quality Management System

4.8.4. Product Quality Deficiency Report (PQDR)

4.8.5. Foreign Object Elimination/Foreign Object Debris (FOE/FOD)

4.8.6. Continuous Improvement

4.9. Tool Control Program

4.10. Government Approval for Aircrew Qualifications

4.11. OCONUS and Theater Specific Requirements

4.11.1. General Requirements

4.11.2. Employment of Indigenous Personnel in Foreign Countries

4.11.3. Germany Specific Requirements

4.11.4. Korea Specific Requirements

4.11.5. Theater Specific Requirements

5. Definitions & Acronyms

1. Vision Statement

To provide high quality, efficient Aviation Maintenance that ensures the best product to the customer.

1.1. Introduction

This performance work statement establishes the requirements for Contractor

Teams to provide Aviation Field and Sustainment Level Maintenance for the

Aviation Field Maintenance Directorate (AFMD).

1.2. Mission

Provide Aviation Field and Sustainment Level Maintenance Support, Aircraft Modifications, and Other Logistical Services to Aviation Customers Worldwide.

Perform daily and routine maintenance per the appropriate series manuals on all aviation and ground support equipment, and Government furnished property and equipment. Maintenance support may also include transient and rotational units, aircraft participating in joint training exercises, mobilization, pre-mobilization aircraft, and approved Foreign Military Sales (FMS) cases.

1.3. Scope

This PWS establishes the requirements for Contractor maintenance teams to provide quality Aviation Field and Sustainment Level Maintenance worldwide at the best value to the Government. It will encompass Reset, limited Depot Repair with maintenance engineering approval, installation and removal of Modification Work Orders (MWO), Pass-back Maintenance Support, Regional Contract Management Oversight, requirements for any Government agency, National Maintenance Program (NMP) as approved, maintenance management, and other reimbursable maintenance support for customers within the Continental United States (CONUS) and Outside the Continental United States (OCONUS). See Contract Attachments 0004 Areas of Responsibility and 0023 Capabilities or Missions by Location.

2. General Requirements

The Contractor shall furnish all personnel (knowledge, skills, and abilities), management, material, parts, supplies, transportation, and equipment, except as provided herein as Government furnished, see paragraph 4.6. The Contractors workmanship shall be of a quality that assures all maintenance accomplished meets all applicable standards for serviceability and support.

2.1. Flight and Ground Operations Requirements

The Contractor shall comply with AR 95-20 requirement for flight and ground operations involving work performed on aircraft in performance of this Contract.

Acceptable Quality Level (AQL): Contractor passes each Aviation Program Team audit at each site. Government Flight Representative (GFR)

2.2. Property and Supply Management Requirements

The Contractor shall comply with AR 710-2 supply management policy for the accountability and assignment of property and stock being stored.

2.3. Non-Personal Services

The Government shall neither supervise Contractor employees nor control the method by which the Contractor performs the required tasks. Under no circumstances shall the Government assign tasks to, or prepare work schedules for, individual Contractor employees. It shall be the responsibility of the Contractor to manage its employees and to guard against any actions that are of the nature of personal services, or give the perception of personal services. If the Contractor believes that any actions constitute, or are perceived to constitute personal services, it shall be the Contractor's responsibility to notify the Procurement Contracting

Officer (PCO) immediately within twenty-four hours via email or phone.

2.4. Business Relations

The Contractor shall successfully integrate and coordinate all activity needed to execute the requirement. The Contractor shall manage the timeliness, completeness, and quality of problem identification. The Contractor shall provide corrective action plans, proposal submittals, identification of issues, and effective management of subcontractors. The Contractor shall seek to ensure customer satisfaction and professional and ethical behavior of all contractor personnel.

AQL: The Contractor submitted and implemented adequate corrective action plans resolving all issues identified via Corrective Action Requests. Contracting Officer

Representative (COR)

AQL: The Contractor is oriented toward and focused on customer satisfaction.

(COR)

2.5. Contract Administration and Management

The following subsections specify requirements for contract, management, and personnel administration.

2.5.1. Contract Management

The Contractor shall establish clear organizational lines of authority and responsibility to ensure effective management of the resources assigned to the requirement. The Contractor shall maintain continuity between the support operations at all sites and the Contractor's corporate offices. The Contractor shall develop and implement a Comprehensive Management Plan (CMP) to ensure contract requirements are achieved across all missions.

2.5.2. Contract Administration

The Contractor shall establish processes and assign appropriate resources to effectively administer the requirement. The Contractor shall respond to

Government requests for contractual actions immediately within two business days or arrange for an acceptable time and response with the PCO or COR. The

Contractor shall have a single point of contact between the Government and

Contractor personnel assigned to support contracts or task orders. The

Contractor shall assign work effort and maintain proper and accurate time keeping records of personnel assigned to work on the requirement.

2.5.3. Contractual Changes

The PCO is the only individual with the authority to redirect the effort or in any way amend the terms and conditions of this contract. Deviations from or effort outside of scope, price, terms and conditions of this contract without written authorization from the PCO will be at the Contractors own risk.

2.5.3.1. Activity Cost Estimation Form (ACEF)

The Contractor shall provide ACEFs to estimate labor, travel, per diem, material and non-material to include consumable item costs per the

Statement of Objectives (SOO) on the ACEF. ACEF information shall be provided using the Government STAMIS, see paragraph 3.1.9.6. The

Contractor shall complete the ACEF information request within five working days of notification from the PCO. If the electronic ACEF is not available, the

ACEFs shall be completed using the forms provided from AFMD and In

Accordance With (IAW) DI-MISC-80508B (CDRL A033).

AQL: Verify ACEF data provided is on-time and accurate. (COR)

2.6. Personnel Administration

The Contractor shall provide the following personnel management and support as required. The Contractor shall assure centralized control and overall management of all personnel and shall assure that all required federal, state, and local licenses, permits, and certifications are acquired prior to contract personnel performing any services.

2.6.1. Contractor Physicals

The Contractor shall ensure all physicals are IAW requirements identified in paragraph 2.1. The Contractor shall provide pilots physicals at their own expense, see Contract Attachment 0012 Position Qualifications. Out of cycle re-examinations of Contractor pilots shall be required when deemed by the GFR and COR to be in the best interest of the Government. Contractor pilots shall not perform flight duties when ill, after receiving medical treatment that may impair physical abilities required for flight, or after receiving drugs from a civilian physician until properly cleared by a Flight Surgeon. In such cases, the GFR shall be notified.

The Government will provide respirator, confined space, flight-line driving, non-crewmember Federal Aviation Agency (FAA) Flight physicals, painter, and all other physicals unique to Government requirements. These will be funded through Material and Nonmaterial, see paragraph 3.1.7.3.1.

AQL: Contractor pilots are qualified and current according to the requirements in

Attachment 0012 Position Qualifications. (GFR)

2.6.2. Subcontract Management

The Contractor shall be responsible for any subcontract management necessary to integrate work performed on this requirement and shall be responsible and accountable for subcontractor performance of these requirements. The

Contractor will manage work distribution to ensure there are no Organizational

Conflicts of Interest (OCI) considerations. Contractors may add subcontractors to their team after notification to the PCO or COR. The Contractor shall implement their Small Business Participation Plan.

STD: IAW FAR - Part 19 Small Business Programs

AQL: The Contractor manages subcontracts to avoid negative impact to the program. (COR)

AQL: The Contractor provided the maximum practicable opportunity for small business. (COR)

AQL: The Contractor complies with the contract relating to small business. (COR)

AQL: The Contractor has met the contract goals for small business participation.

(COR)

AQL: The Contractor has fully implemented their Small Business Participation

Plan from the proposal. (COR)

2.6.3. Ethics/Standards of Conduct

The Contractor shall not hire or employ for performance under this contract any person(s) whose employment would result in a conflict with the Government Standards of Conduct as defined in the Joint Ethics Regulation (JER), Department of Defense (DoD) 5500.07-R. The Contractor shall be responsible for the adherence of its personnel to all rules, regulations, directives, and requirements pertaining to the conduct of personnel on the military reservation.

2.6.4. Labor Strike Planning

The Contractor shall continue performance in the event of a labor strike, IAW

FAR 22.101.2(b). If Contractor employees performing on the contract are covered under a Collective Bargaining Agreement (CBA), the Contractor shall provide a Labor Strike Plan IAW DI-MGMT-80004A (CDRL A019).

AQL: Verify plan is realistic, executable, and meets the requirements in the PWS.

(COR)

AQL: Make sure plan is up to date. (COR)

The Strike Plan shall address how the Contractor continues to provide contract services in the event of a strike or labor dispute by represented employees and address measures necessary to ensure the security of Government property and communications. The plan shall address any other criteria the Contractor believes to be critical to continuance of the contracted services. This plan shall be reviewed on an annual basis by the Contractor and the COR.

2.6.5. Location and Hours of Work

Where U.S. labor laws apply, a straight time work week shall consist of forty (40) hours per week. Accomplishment of the results contained in this PWS requires work at various Government facilities: in the CONUS and OCONUS. Normal workdays are Monday through Friday except US Federal Holidays. Workers typically work eight (8) hours per day, 40 hours per week. Core hours of work shall be established by the COR or PCO. All employees are expected to be available during core hours. Second or third shift may periodically be utilized as authorized by the COR.

2.6.6. Weekends/Holidays/Overtime

The Contractor shall provide for employees during designated Government non-work days or other periods where Government offices are closed due to weather or security conditions. The Contractor shall submit a written request and justification for weekend, holiday, and overtime working hours to the COR for authorization and funding approval prior to that weekend or holiday IAW DI-

MISC-80508B (CDRL A018). The Contractor shall ensure funding is on contract prior to submitting an overtime request through the COR and prior to performance. For OCONUS working hours see paragraph 4.11.

AQL: Verify Weekends/Holidays/Overtime request is valid and funding is available to cover request. (COR)

2.6.7. Rescheduling

Down days/weather days and safety days lost hours may be rescheduled in coordination with the COR. The Contractor will be notified of these days by the COR. In the event of three consecutive down days, the Contractor shall seek guidance from the COR as to how to proceed forward.

2.6.8. Surge

The Contractor shall have the capability to surge in order to expand existing services based on increase activity and expanded direction (workload) for a Government Surge Requirement. The Contractor shall coordinate with the PCO and COR to develop a reasonable timeline for meeting the surge requirement.

When the Government identifies a change to requirements to add/delete existing locations, see Contract Attachment 0023, the Changes clause will be utilized.

STD: IAW DFAR 252.217.7001 Surge Option

2.6.9. Key Personnel Roster

The Contractor shall furnish to the PCO and COR the Key Personnel Roster of Program Management (PM) employees and all supervisory personnel IAW DI- MGMT-81834C (CDRL A017). The key personnel roster shall be updated within twenty-four hours of any changes. See Contract Attachment 0006 Additional CDRL Information for identification of key personnel and additional tailoring information.

AQL: Verify the key personnel roster is accurate. (COR)

2.6.9.1. Key Personnel shall obtain and utilize an Enterprise e-mail

(mail.mil) account while supporting the performance of this contract.

2.6.9.2. Key Personnel shall comply with paragraph 4.1.4.

2.7. Contractor Personnel, Disciplines, and Specialties

The Contractor shall accomplish the assigned work by employing and utilizing qualified personnel with appropriate combinations of education, training, and experience. The Contractor shall match personnel skills to the work or task with a minimum of under/over employment of resources. The Contractor shall ensure the labor categories, as defined in Contract Attachment 0018 CONUS Position

Descriptions, in the performance of this Contract shall be the minimum necessary to accomplish the task. Where Contractor position qualifications are called out specifically by the Government in Contract Attachment 0012 Position Qualifications, the Contractor shall ensure personnel fulfilling those positions meet or exceed those given qualifications.

The Contractor shall provide and maintain the occupational skill levels and capabilities in Contract Attachment 0018 CONUS Position Descriptions for the purpose of providing the full scope of field and sustainment maintenance and limited depot repair. The Contractor shall provide Government determined personnel possessing the skills, knowledge, and training to perform the tasks described herein at all locations IAW Contract Attachment 0018 CONUS Position Descriptions

CONUS Position Descriptions and Contract Attachment 0024 OCONUS Position

Descriptions.

2.8. Training

The Contractor shall identify and provide, plan, and manage training activities for

Contractors and Subcontractors. The planning of training shall be so that impacts to production shall be minimized to comply with re-occurring training requirements.

The Contractor shall record and maintain records of training activities for Contractors and Subcontractors to include Special Process Certifications. The Contractor shall maintain the currency of their employees by providing initial and refresher training as required to meet the PWS requirements. The Contractor shall ensure personnel are trained, qualified and licensed on applicable material handling equipment (i.e., forklift). The Contractor shall define and implement a fully functional cross-training program in place that relates to the labor categories. The Contractor shall develop, record, and maintain all training records both initial and recurring for Special

Processes.

AQL: Contractor’s training program is planned, implemented, managed, and records indicate successful performance and improvements. Quality Assurance Specialist

(QAS)

2.8.1. New Equipment Training (NET)

The Government will provide NET to Contractor personnel, which may also include support of software. The Contractor shall provide personnel to receive

NET upon notification by PCO or COR. The Contractor shall ensure that NET trained personnel remain available to serve in the job classification/position for which the training was received. When such personnel are no longer available, NET training shall be at the Contractor’s expense unless appropriately justified to the PCO or COR.

2.8.2. Airframe Condition Evaluation (ACE) Inspector Training

The Contractor shall identify and provide employees for ACE inspector training.

The Government will coordinate, schedule, and fund training to include training at

Corpus Christi Army Depot (CCAD). The Contractor shall propose the number of inspection certifications needed with approval by the COR. The Contractor shall maintain certification information in the employee's training record.

AQL: Contractor employees trained for ACE inspection have current training records reflecting training status. (QAS)

2.8.3. Crewmember/Non-Crewmember Records

The Contractor shall manage all crewmember/non-crewmember records (to include regional GFRs). The Contractor shall use Standard Army Management

Information System (STAMIS) for flight records, see Contract Attachment 0005

Government STAMIS and paragraph 4.10. All individuals with an Individual Flight

Record Folder (IFRF), Individual Aircrew Training Folder (IATF), or Air Traffic

Control (ATC) record require an account. The Contractor shall have ninety calendar days to transition after the fielding/provisioning of a STAMIS system.

After this transition period the STAMIS shall be fully implemented and other automated flight records systems shall be excluded from use. Government will provide the required training and associated equipment. The Contractor shall use DA Form 759-series for maintaining flight records and providing the GFR a means to track total hours while monitoring compliance with Aircrew Training

Programs (ATPs). The Contractor shall develop and implement Training

Management program for all Contractor and Subcontractor personnel supporting this Contract.

AQL: All crewmember/non-crewmember records are logged into the STAMIS and current. (GFR)

2.8.4. Hazardous Material (HAZMAT) Training

The Contractor shall ensure that all employees receive annual Hazard

Communication Training per 29 CFR 1910.1200. This training shall include how to read and understand Material Safety Data Sheets (MSDS).

AQL: All Contractor employees have records of Hazard Communication Training within one twelve month cycle. (GFR)

2.9. Motor Vehicle Operator Licenses/Maintenance

The Contractor shall provide operators for motor vehicles. The Contractor shall ensure these employees meet the qualifications in Contract Attachment 0012

Position Qualifications. The Contractor’s motor vehicle operators shall be IAW DoDI

4500.36. Certification/re-certification is at Contractor’s expense. The Government reserves the right to revoke or suspend driving privileges for any employee of the

Contractor in appropriate instances (e.g. when the employees state driver’s license has been suspended, revoked or has expired, or as set forth in other regulations or directives for DoD personnel). The Contractor shall document all operator training and qualifications and make available upon request from the Government, see paragraph 2.8.

AQL: Contractor employees operating motor vehicles meet the requirements in

Contract Attachment 0012. (QAS)

2.9.1. Commercial Driver's License (CDL)

The Contractor shall provide personnel with CDL and the applicable endorsements for those required to operate Government-owned or leased vehicles. The CDL qualifications are in Contract Attachment 0012 Position Qualifications.

AQL: Contractor employees with CDL meet the requirements in Contract

Attachment 0012. (QAS)

2.9.2. Preventive Maintenance Checks and Services (PMCS)

The Contractor shall conduct PMCS before, during, and after vehicle/equipment operation IAW operator’s manual. The Contractor shall document in a log that

PMCS is up to date and vehicle/equipment operation is suitable for use.

AQL: Contractor PMCS logs indicate completion and up to date maintenance for vehicle/equipment operation. (QAS)

2.10. Travel and Off-site Operations

The Contractor shall be required to travel from his residence or primary work site to a temporary work site. Temporary duty (TDY) shall be performed as required by the tasking, only after approval and authorization of the PCO, in coordination with the

COR. All travel shall be performed IAW Joint Travel Regulation (JTR).

Reimbursement will be paid on actual costs incurred not to exceed JTR rates. Travel expenses will be validated by the COR within 10 working days upon return and prior to submission for payment. The Contractor shall be responsible for making arrangements for all airfare, car rental, lodging, and subsistence required. The

Contractor shall provide information as requested for the ACEF process to include

TDY cost, see paragraph 2.5.3.1

Costs for travel shall be billed in accordance with the regulatory implementation of

Public Law 99-234 and FAR 31.205-46 Travel Costs.

AQL: Travel expenses are provided in full to the COR within ten working days from return and prior to submission for payment. (COR)

2.11. Data Accession List (DAL)

The Contractor shall deliver a DAL of data sets, data products, or documentation created by the Contractor during the course of the contract but not formally ordered by the Government. These shall include but is not limited to repair processes, troubleshooting processes, cleaning processes, acceptance processes, quality processes, or supply/inventory processes. The Contractor shall deliver the DAL IAW

DI-MGMT-81453A (CDRL A024). As requested by the Government, the Contractor shall deliver DAL Supplement data IAW DI-MGMT-81453A (CDRL A028).

AQL: Verify DAL was provided and on-time. Quality Management Division (QMD)

AQL: Verify DAL Supplement data requested is accurate. (COR)

2.12. Contractor Employee Retention Plan

The Contractor shall develop and implement a Contractor employee retention plan used to ensure quality personnel are recruited and retained for the performance of the contract. The plan shall specifically address both CONUS and OCONUS employees relative to economic constraints within existing locations where performance of this contract is required.

3. Performance Requirements

The following section specifies the Performance Objectives and Performance Elements for the contract.

3.1. Program Management Requirements

The Contractor shall provide Program Management for AFMD.

AQL: The Contractor maintained an open line of communication so that the COR was apprised of technical, cost, and schedule issues. (COR) AQL: The Contractor promptly notified the COR or PCO within two business days regarding urgent issues. (COR) AQL: The Contractor supported the Government providing flexible, proactive, and effective solutions for critical program issues. (COR)

3.1.1. Regional Program Management (PM)

The Contractor shall provide Regional PM.

Performance Standards

a) Standard (STD): PM shall be on duty during all times of contract performance or have a designated and qualified representative

b) STD: PM shall meet the same qualifications of the regional PM IAW Contract Attachment 0012 Position Qualifications

c) STD: PM Headquarters shall be located in the Huntsville Alabama regional area

AQL: The Contractor hired, retained, and replaced when necessary key personnel. (COR) AQL: Qualifications of key personnel closely match those described in the contract. (COR) AQL: The Contractor supports key personnel so they are able to work effectively.

(COR)

AQL: The Contractor labor turnover was minimal and does not adversely affect program performance. (COR) AQL: The Contractor takes appropriate action to correct key personnel performing below expectations. (COR) AQL: The Contractor established and maintained adequate overhead management structure for supervision of employees. (COR)

3.1.1.1. The Contractor PM shall coordinate with the COR to schedule and manage all maintenance work for this PWS.

3.1.1.2. The Contractor PM shall coordinate Program Management

Review (PMR) meetings, see paragraph 3.2.1.1.

3.1.1.3. The Contractor PM shall identify and address program issues and formulate action plans to resolve significant issues within two business days.

3.1.1.4. The Contractor PM shall be responsible for the overall management and coordination of this contract.

3.1.1.5. The Contractor PM shall act as the central point of contact to the Government with regards to all activities within the Contract region.

3.1.1.6. The Contractor PM shall have the authority to act on behalf of the Contractor when working with the Government.

3.1.1.7. The Contractor PM shall review and sign the Certificate of

Service Reports verifying accuracy, see paragraph 3.1.8.2.

3.1.1.8. The Contractor shall schedule, provide, and effectively manage resources (i.e. labor, materials, forecasting, demand histories and Other Direct Cost (ODC)) for Resource Management.

3.1.1.9. The Contractor PM shall appoint an alternate PM to function in the absence of the actual PM.

Performance Standards

a) STD: Contractor shall meet all mission milestones, delivery schedules, and administrative requirements as coordinated with Government.

AQL: The Contractor performed work on time to accomplish milestones, delivery schedules, and administrative requirements to adjust to schedule variance. (COR)

3.1.2. Chief Pilot

The Contractor shall provide a Chief Pilot for the region, location IAW

Contract Attachment 0023 Capabilities or Missions by Location.

Performance Standards

a) STD: Chief Pilot qualifications IAW Contract Attachment 0012 Position Qualifications

b) STD: Name and qualifications approved by GFR prior to assuming duties AQL: Contractor Chief Pilot qualifications meet the requirements of the PWS.

(GFR)

3.1.3. Regional Aviation Safety Officer (ASO)

The Contractor shall provide qualified ASO for each Region.

Performance Standards

a) STD: Regional Safety Officer qualified IAW Contract Attachment 0012 Position Qualifications AQL: Contractor ASO qualifications meet the requirements of the PWS. (COR)

3.1.3.1. The ASO shall be responsible for managing the Contractor’s regional safety program, see paragraph 4.2.

3.1.3.2. The ASO shall have no other responsibility other than Safety and can act as regional safety coverage.

3.1.3.3. The ASO shall ensure safety coverage for all hours of work performance on this Contract.

Performance Standards

a) STD: The Contractor may have area coverage or roaming between Airfield/facilities for 2nd shift, 3rd shift, and weekend operations

b) STD: The Contractor may have regional coverage or roaming between

Airfields/facilities for 2nd shift, 3rd, and weekend operations

c) STD: The Contractor shall not cover via a safety representative being on call. On call/off site is not sufficient to meet this requirement

d) STD: See also paragraphs 4.2.1.1 and 3.2.1.1

3.1.3.3.1. The Contractor shall provide the safety coverage plan to the COR and keep them updated as to changes made.

3.1.3.4. The ASO shall be responsible for submitting all safety related documents (i.e. Army Abbreviated Ground Accident Report (AGAR), Army Abbreviated Aviation Accident Report (AAAR), etc.).

3.1.3.5. The ASO shall review for accuracy and submit any forms completed by a Site Safety Specialist (SSS) or someone other than the ASO.

3.1.4. Regional Quality System Management

The Contractor shall provide Regional Quality System Management. The

Contractor shall identify a dedicated single point of contact responsible for implementing and managing the Quality Management System as referenced in paragraph 4.8.3.

3.1.4.1. The Contractor shall provide a Quality Staffing plan supporting the Quality Management System and all the quality requirements throughout the performance of this contract.

3.1.4.2. The Contractor shall provide a regional quality staff to implement and manage the Quality Management System.

3.1.4.3. The Contractor shall provide site specific quality staff personnel to support the Quality Management System at each site identified in Contract Attachment 0023 Capabilities or Missions by

Location.

3.1.5. Internal Metrics

3.1.5.1. The Contractor shall identify, measure, track, and trend their own internal key metrics to measure their performance for Cost, Schedule, and Performance.

3.1.5.2. The Contractor shall establish key metric goals for continuous improvement, see paragraph 4.8.6.

3.1.5.3. The Contractor shall continuously evaluate their metrics against key metric goals and performance reporting provided by the

Government to verify conformity to contractual requirements, see

Contract Attachment 0015 Contractor Performance Metrics.

3.1.5.4. The Contractor shall prepare and present their metrics at PMR events for Government collaboration and feedback.

3.1.5.5. The Contractor shall conduct a quarterly PMR with the COR to determine the status and performance of program support to the

Government.

Performance Standards

a) STD: IAW DI-MISC-80508B (CDRL A025) AQL: Contractor provides the agenda at least fifteen working days in advance of the scheduled PMR. (COR) AQL: Contractor provides a final PMR brief package no later than five working days prior to the scheduled PMR. (COR) AQL: Contractor provides a final package to include meeting minutes no later than five working days post PMR meeting date. (COR)

3.1.5.5.1. The Contractor shall coordinate with the PCO, and COR to mutually agree upon the schedule, agenda, and location of

PMR.

3.1.5.5.2. The Contractor shall submit an invitation and agenda to the AFMD Office (Director), PCO, and COR.

3.1.5.5.3. The Contractor shall record attendance to include the

PCO, COR, PM, Site Supervision (in person or by electronic means), Contractor Quality Management, Contractor Safety

Management, and any additional support personnel.

3.1.5.5.4. The PM shall coordinate with the COR to identify and address program issues and formulate action plans to resolve significant issues.

3.1.5.5.5. The Contractor shall provide PMR agenda, final meeting minutes, and final PMR briefing materials.

3.1.5.5.6. The Contractor shall record minutes of the PMR and provide as part of the final PMR package.

3.1.6. Flight/Ground Operation Procedures (FOP/GOP)

The Contractor shall prepare and maintain FOP/GOP indicating how all contractual requirements shall be implemented and executed.

Performance Standards

a) STD: IAW DI-MGMT-81580 (CDRL A003)

b) STD: The Contractor shall ensure the FOP/GOP includes the relationship equivalency between the Contractor job descriptions to those required skill classifications in Contract Attachment 0018 CONUS Position Descriptions CONUS Position Description

c) STD: Contractors FOP/GOP shall be formatted IAW requirements in paragraph 2.1 AQL: Contractor’s procedures are IAW paragraph 4.8.3 requirements. (GFR)

AQL: Contractor’s procedures are IAW paragraph 2.1 requirements. (GFR)

3.1.6.1. Each site with Flight Operations will designate a Lead Pilot to locally manage flight activities and coordinate with Government representatives at that site.

3.1.7. Business and Financial Accounting Information

The Contractor shall operate and maintain a computerized data management system for Business and Financial Accounting Information.

Performance Standards

a) STD: IAW 48 CFR Part 9903

b) STD: IAW FAR Part 30

c) STD: IAW DCAA Manual 7641.90

d) STD: IAW DFAR 252.242-7006

e) STD: Does not exceed Ceiling Price and proper notification to the PCO, see paragraphs 3.1.8.6 and 3.1.8.7.

f) STD: Contains internal controls supporting contractual requirements.

g) STD: Produces accurate, on time, and complete invoices for submittal to the

Government.

AQL: Contractor’s Financial Accounting Information is current and accurate utilizing managed cost controls. (COR)

AQL: The Contractor is effective in forecasting, managing, and controlling contract costs. (COR)

AQL: The Contractor performed at or below the Ceiling Price. (COR)

AQL: The Contractor implemented innovative Cost savings initiatives. (COR)

AQL: The Contractor’s budgetary internal controls are adequate. (COR)

AQL: The Contractor submitted accurate and complete invoices. (COR)

3.1.7.1. The Contractor shall calculate current expenditures against any given Contract Line Item Number (CLIN)/ Sub-contract Line Item

Numbers (SLIN).

3.1.7.1.1. The Contractor shall evaluate the possibility of

exceeding the funding ceiling price and notify AFMD via the 65% and 85% Letters, see paragraphs 3.1.8.6 and 3.1.8.7.

3.1.7.2. The Contractor shall have an Earned Value Management (EVM) system.

Performance Standards

a) STD: IAW DFAR 252.234-7001 and 7002

b) STD: Cognizant Federal Agency (CFA) has determined EVM is IAW

Electronic Industries Alliance (EIA) 748 revision C

AQL: Contractor EVM system is IAW PWS requirements. (COR)

3.1.7.2.1. The Contractor shall maintain EVM data and ensure data is current in STAMIS tracking system for Financial Accounting, see paragraph 3.1.9.6.

a) STD: At least weekly update of EVM data AQL: STAMIS EVM Data is accurate. Program Integration Division (PID)

3.1.7.3. The Contractor shall allow the COR to evaluate performance for Financial Accounting.

3.1.7.3.1. The Contractor shall provide the vouchers entered into

WAWF to include applicable Rough Order of Magnitude (ROM) number for each SLIN, see paragraph 3.1.8.2.

3.1.7.4. Material and Reimbursable Non-Material Expenses

The Contractor shall utilize Material and Nonmaterial support funds to obtain material/services not available or that may not be acquired in time to meet mission requirements through normal Government channels.

Performance Standards

a) STD: Material and non-material expenses not furnished by the Government

b) STD: Contractor acquired property

c) STD: Required for incidental to or performance of work

3.1.7.4.1. The Contractor shall not utilize Material and Nonmaterial support funds without prior authorization by the COR and PCO.

Performance Standards

a) STD: Directly related to the work being accomplished

b) STD: Material or property cannot be procured through Government supply channels to support the schedule

3.1.7.4.2. The Contractor shall prepare and submit each Material and Nonmaterial Purchase Request to the COR for review prior to submitting to the PCO for approval.

Performance Standards

a) STD: Meets the requirements for Material and Nonmaterial expense outlined above 3.1.7.4

b) STD: Has a minimum of three vendor quotes identified and purchase order requests

c) STD: IAW DI-MISC-81616 (CDRL A032)

AQL: Material and Nonmaterial requests are accurate and justified. (COR)

3.1.7.4.3. The Contractor shall not submit the request to the PCO until authorization is granted by COR.

3.1.7.4.4. Contractor shall process requests per the instructions from the PCO.

3.1.7.4.5. The Contractor shall not process or purchase Material and Nonmaterial requests beyond the Contract Period of

Performance (POP).

3.1.7.4.6. The Contractor shall provide a receiving report to the

COR upon receipt of the item(s) purchased or within one working day.

Performance Standard

a) STD: Signed by the Site Supervision

AQL: Receiving report accurate and signed. (COR)

3.1.7.5. Travel Expenses: The Contractor shall submit travel

documentation.

3.1.7.5.1. The Contractor shall not incur travel expenses without prior authorization from the COR or PCO.

3.1.7.5.2. Prior to submitting for reimbursement, the Contractor shall provide travel voucher(s) to the COR with itemized cost for travel charged to the SLIN.

Performance Standard

a) STD: Signed by the Contractor Site Supervision

AQL: Travel voucher(s) accurate and signed. (COR)

3.1.7.6. Log Support Expenses: The Contractor shall submit log support expense information.

3.1.7.6.1. The Contractor shall not incur log support expenses without prior authorization from the COR or PCO.

3.1.7.6.2. Prior to submitting for reimbursement, the Contractor shall provide log support expenses to the COR with itemized cost and hours charged to the SLIN.

Performance Standard

a) STD: Signed by the Contractor Site Supervision

AQL: Log support expenses accurate and signed. (COR)

3.1.7.7. De-obligation of Funds: The Contractor shall complete Safe

De-obligation requests per direction from the PCO.

Performance Standard

a) STD: Within thirty days of request

ACL: Funding De-obligated on time (PID)

3.1.8. Reporting Requirements

The Contractor shall provide reporting.

3.1.8.1. The Contractor shall produce a Production Report and discuss details in the weekly production meeting with the Government.

Performance Standards

a) STD: IAW DI-MGMT-81605 (CDRL A009) AQL: Contractor provides production report information on-time. Regional Support Team (RST) AQL: Contractor provides accurate and updated information. (RST) AQL: The Contractor submitted data, reports, and procedures on time. (COR) AQL: The Contractor submitted accurate data/reports. (COR)

3.1.8.2. The Contractor shall produce a Certificate of Service Report for all labor expended.

Performance Standards

a) STD: IAW DI-MISC-80508B (CDRL A036) AQL: Contractor provides Non-productive data that is accurate and matches requirements in paragraph 3.2.1.13.7. (COR) AQL: Contractor provides Non-productive information on time per the PWS.

(COR)

3.1.8.3. The Contractor shall notify COR of any conditions or situations that may delay Contractor's cost, schedule, or performance.

Performance Standards

a) STD: Immediately following the condition/situation and within one working day of occurrence AQL: Contractor’s notification of delays is within one working day of identifying a condition or situation. (COR)

3.1.8.3.1. COR notification shall be formalized and documented by submitting Production Information Report (PIR).

Performance Standards

a) STD: IAW DI-MISC-80508B (CDRL A005)

b) STD: Within 24 hours after first COR notification AQL: Contractor submits PIR on-time. (COR)

AQL: Contractor PIR information is accurate. (COR)

AQL: The Contractor provides accurate PIR indicating delays due primarily to aircraft issues and not due to Contractor schedule management. (COR)

3.1.8.3.1.1. When directed by the COR, the Contractor shall

continue working but may be required to adjust according to further direction from the COR.

3.1.8.4. The Contractor shall provide input to improve publications

3.1.8.4.1. The Contractor shall coordinate with the COR for

notification.

3.1.8.4.2. The Contractor shall use DA Form 2028 or Publication

Services Division of Army Aviation and Missile Command

(AMCOM) Logistic Center's (ALC) Supportability and Sustainment

Directorate (SSD), see Contract Attachment 0008 Hyperlink and

Email Addresses for the website.

3.1.8.5. The Contractor shall provide an Equipment and Facilities

Report for those areas requiring maintenance or having substandard tooling/facilities.

Performance Standards

a) STD: IAW DI-MISC-81423A (CDRL A010) AQL: The Contractor provides this report on-time and accurate. (COR)

3.1.8.6. The Contractor shall notify the COR by Cost Notification Letter for cost obligations expected to exceed the ceiling price.

Performance Standards

a) STD: Notification prior to or at time of cost obligations projected to exceed the Accounting Classification Reference Number (ACRN)/CLIN/SLIN/ROM

b) STD: IAW DI-MISC-80508B (CDRL A013)

c) STD: Notification within twenty-four hours after cost obligations projected to exceed the ceiling price

AQL: Contractor’s Cost Notification Letter has all the correct information.

(PID)

AQL: Contractor’s Cost Notification Letter has an accurate estimated run-out date and funding estimates. (COR)

AQL: Contractor’s Cost Notification Letter delivered on time. (COR) AQL: Contractor’s Cost Notification Letter is prior to or at time of cost obligations for each Accounting Classification Reference Number

(ACRN)/CLIN/SLIN/ROM. (COR)

AQL: Contractor’s Cost Notification Letter is accurate and has the proper justifications as required. (RST) AQL: Contractor’s Cost Notification Letter cost estimations are accurate.

(PID)

3.1.8.7. The Contractor shall notify PCO at 85% of the ceiling price via the 85% Cost Notification Letter.

Performance Standards

a) STD: IAW FAR 52.232-7 for Time-and-Materials and Labor-Hour efforts

b) STD: Notification prior to or at time of cost disbursement of 85% for each Accounting Classification Reference Number (ACRN)/CLIN/SLIN/ROM

c) STD: IAW DI-MISC-80508B (CDRL A013), revised and resubmitted if previously submitted IAW paragraph 3.1.8.6.

d) STD: Notification within twenty-four hours after cost disbursement 85% of the ceiling price

AQL: Contractor’s 85% Cost Notification Letter has all the correct information.

(PID)

AQL: Contractor’s 85% Cost Notification Letter has an accurate estimated run-out date and funding estimates. (COR)

AQL: Contractor’s 85% Cost Notification Letter delivered on time. (COR)

AQL: Contractor’s 85% Cost Notification Letter is prior to or at time of cost disbursement of 85% for each Accounting Classification Reference Number

(ACRN)/CLIN/SLIN/ROM. (COR)

AQL: Contractor’s 85% Cost Notification Letter is accurate and has the proper justifications as required. (RST) AQL: Contractor’s 85% Cost Notification Letter cost estimations are accurate.

(PID)

3.1.8.7.1. The Contractor shall revise and resubmit the

corresponding Cost Notification Letter, see paragraph 3.1.8.6, notification at 85% of the ceiling price.

3.1.8.7.2. The Contractor shall clearly identify the revised estimate of the total price to the Government, see paragraph 3.1.8.6.

3.1.8.7.3. The Contractor shall openly support any audit of the vouchers and supporting documentation requested by the PCO.

Performance Standards

STD: IAW FAR 52.232-7 for Time-and-Materials and Labor-Hour efforts

AQL: Contractor’s vouchers and supporting documentation are accurate.

(COR)

3.1.8.8. The Contractor shall provide a Funds and Man-Hours

Expenditure Report for Cost Performance.

Performance Standards

a) STD: IAW DI-FNCL-80331A (CDRL A012) AQL: Contractor’s data provided on the report is accurate. (PID)

3.1.8.8.1. The Contractor shall trace and report costs for all associated ROM and CLIN/SLIN.

3.1.8.9. The Contractor shall review the most current Cost

Performance report during each PMR event, see paragraph 3.2.1.1.

3.1.8.10. Provide a Material/Nonmaterial Support Fund report.

Performance Standards

a) STD: IAW DI-MISC-80508B (CDRL A015)

AQL: Contractor provides the report on-time and accurate. (COR)

3.1.8.11. The Contractor shall provide Contractor Manpower Reporting, see paragraph 3.1.9.11.

3.1.8.12. Submit a Test Measurement and Diagnostic Equipment (TMDE)

Status Report

Performance Standards

a) STD: IAW DI-MISC-80508B (CDRL A008) AQL: Contractor’s TMDE report is provided on-time and data is accurate.

(QAS)

3.1.8.13. The Contractor shall submit a Manning Level Report that identifies by skill set the number of Contractor positions for each site and on road teams.

Performance Standards

a) STD: IAW DI-MISC-81419 (CDRL A001) AQL: Contractor’s manpower reports are on-time and accurate. (COR)

3.1.8.14. Financial Work Summary Report

The Contractor shall submit a Financial Work Summary Report by skill set for man-hours and labor cost classified as direct, indirect, and non-productive.

Performance Standards

a) STD: IAW DI-MISC-80508B (CDRL A002) AQL: Contractor’s data provided on the report. (PID)

3.1.8.15. Man-hours (MH) by CLIN/ROM Report

The Contractor shall provide a weekly status report summarizing the type of work and MH expended against each CLIN and ROM.

Performance Standards

a) STD: IAW DI-MISC-80508B (CDRL A006) AQL: Contractor’s data provided on the report. (PID)

3.1.8.16. Crewmember Tracking Report

The Contractor shall maintain and provide the Crewmember Tracking report.

Performance Standards

a) STD: IAW DI-MISC-80508B (CDRL A038) AQL: Contractor’s data provided on the report. (GFR)

3.1.9. STAMIS Automation Tools

The Contractor shall utilize STAMIS automation tools for management of repair parts, maintenance activities, and performance of this contract, see

Contract Attachment 0005 Government STAMIS.

Performance Standards

a) STD: IAW regulations and the associated systems end user manuals

3.1.9.1. The Contractor shall use current STAMIS tools/programs for managing and monitoring repair parts, expediting parts, determining alternative means of support, and recording maintenance actions and processes.

3.1.9.1.1. The Contractor shall ensure personnel utilizing STAMIS programs are familiar, understand, and comply with the program procedures, see paragraph 2.8.

3.1.9.1.2. The Contractor shall provide STAMIS Field

Service/Support Personnel to maintain and operate the system for managing and monitoring repair parts, expediting parts, determining alternative means of support, and recording maintenance actions and processes, see Contract Attachment

0023 Capabilities or Missions by Location.

Performance Standards

a) STD: See qualifications in Contract Attachment 0012 Position Qualifications

AQL: The Contractor’s STAMIS Field Service/Support Personnel are qualified. (COR)

3.1.9.1.3. The Contractor shall update the STAMIS catalog

database utilizing the most current Federal Logistics (FEDLOG)

Record disks.

Performance Standards

a) STD: Update catalog database monthly

3.1.9.2. The Contractor shall utilize STAMIS for automation and to update the maintenance management system.

3.1.9.3. The Contractor shall provide an Electronic Data Interchange

(EDI) for Contractor Management Information System.

Performance Standards

a) STD: Format acceptable to the Government and capable of interfacing with relevant STAMIS

b) STD: Only when the Contractor utilizes their own Management Information System in addition to the STAMIS identified in this PWS

c) STD: An EDI is provided to the Government upon award

d) STD: IAW DoDD 8190.01E

3.1.9.3.1. The Contractor shall obtain access to STAMIS systems to track requisitions/financial data.

3.1.9.3.2. The Contractor shall coordinate, schedule, obtain, and document any user training for STAMIS system for that which is approved by the COR, see paragraph 2.8.

3.1.9.3.3. The Contractor shall report any STAMIS errors or issues to the appropriate STAMIS help desk, see Contract Attachment

0008 Hyperlink and Email Addresses for contact information.

a) STD: IAW DFAS 37-1 Chapter 13 for pricing goods and services provided

3.1.9.4. The Contractor shall obtain user access the STAMIS for financial, asset, and accounting management.

3.1.9.5. The Contractor shall use STAMIS to obtain logistic

information.

3.1.9.6. The Contractor shall use AFMD designated STAMIS for

tracking operations information, see Contract Attachment 0005

Government STAMIS.

Performance Standards

a) STD: IAW STAMIS User’s Manual

3.1.9.6.1. The Contractor shall gain permissions, user ID, and password for STAMIS.

3.1.9.6.2. The Contractor shall gain approval from COR to submit requests for changes and enhancements to STAMIS.

3.1.9.7. The Contractor shall utilize STAMIS programs to obtain Reset aircraft scheduling data, see Contract Attachments 0005 Government

STAMIS.

3.1.9.8. The Contractor shall use FEDLOG for determining sources of supply and obtaining property/equipment catalog data.

Performance Standards

a) STD: DA Form 12 series and publications account required

3.1.9.9. The Contractor shall utilize the STAMIS as the non-standard line item number module for…