PWS-MoI_Bandwidth-30_December_2015.pdf

MoI WIDE AREA NETWORK (WAN) LINK CONNECTIVITY

AND BANDWIDTH SERVICES

PERFORMANCE WORK STATEMENT (PWS)

28 December 2015

GENERAL INFORMATION:

GENERAL: This contract is to provide wide area network (WAN) bandwidth, link connectivity and services for current and future sites on the Ministry of Interior (MOI) Network. The Government will not exercise any supervision or control over the Contract Service Providers performing the services herein. Such Contract Service Providers shall be accountable solely to the Contractor who, in turn, is responsible to the Government.

The Contractor must cooperate and work with all of the previous entities that have built, are currently building, managed, or currently maintaining and administering the MOI Network to ensure the most efficient interoperability, and smooth operation of the MOI network. Work under this contract will consist of, but not be limited to, WAN link connectivity and bandwidth services, new PoP installations of the MOI Network and new commercial telephone service. It is anticipated the MOI Network will continue to expand with the increased demand of the MOI Domain.

The Contractor is not authorized to make changes to the scope or requirements within this PWS. The Contracting Officer (KO) is the only Government official with the authority to change or modify this contract. No other Government official is authorized to modify or change the scope of this contract.

BANDWIDTH CONNECTIVITY FOR THE MOI NETWORK: The term Government will be understood by the Contractor to include the U.S. Government only. The Contractor shall perform all work according to the Contract PWS.

1.1. DESCRIPTION OF SERVICES/INTRODUCTION:

1.1.1. WAN LINK CONNECTIVITY: The MOI requires command and control connectivity to send emails, conduct Video Teleconferences (VTCs) and conduct research with other Ministries and outside agencies. This requires WAN link connectivity between many locations. For this contract these locations include:

Source (From) Destination (To) AFTEL Shahr-e-now Exchange Point

MOI NOC

JRAC Kandahar MOI 324-Tarinkot/Uruzghan JRAC Kandahar MOI 119 Lashkargah PABX JRAC Kandahar Passport HQ -Kandahar JRAC Kandahar PHQ Helmand ( Laskargah) JRAC Kandahar ABP Airport Kandahar JRAC Kandahar new PHQ Kandahar JRAC Kandahar ABP Port Spin Boldak JRAC Kandahar ABP Port Waish JRAC Kandahar MOI-339 RTC (TakhtaPol) JRAC Kandahar MOI Qat-e-Khas_444 JRAC Kandahar PHQ and OCC Zabul JRAC Kandahar PHQ Nimroz JRAC Kandahar OCCP Kandahar

KCPC Balahesar Feed Camera

KCPC Police Station 5 Kabul / PHQ Kabul /

KCPC Police Station 2

KCPC Police Station 3

KCPC Police Station 4

KCPC Police Station 5

KCPC Police Station 6

KCPC Police Station 7

KCPC Police Station 8

KCPC Police Station 9 and Fire Department KCPC Police Station 10 KCPC Police Station 11 KCPC Police Station 12 KCPC Police Station 16 MOI NOC RHQ East MOI NOC PHQ Kandahar /JRAC MOI NOC RHQ Central ( Durlaman Kabul) MOI NOC PHQ Kabul HQ / KCPC / Kabul city MOI NOC Afghan Border Police HQ/EPS Border

MOI NOC Passport HQ MOI NOC Afghan Protection Police Forces

MOI NOC Afghan National Police Academy MOI NOC RHQ North (Mazar-E-Sharif)

MOI NOC MOI NOC - YAKATOOT MSC03

PSTN

MOI NOC Kabul National Care Clinic ( ANP MOI NOC Director of Intelligence, ISAF HQ (

MOI NOC

MOI NOC KAP Kabul Air port / ABP Kabul Air MOI NOC NIU Kabul behind Air Port MOI NOC ANCOP Urban Brgd Kabul MOI NOC MOI Staff College

MOI NOC Logistics Command / MMC Kabul MOI NOC MCTF ( Major Crime Task Force)

MOI NOC GD PSU/CRU (MOI) Kabul (Tapa MOI NOC Ware House/ Medical Depot MOI NOC VIP PU (Kabul) MOI NOC ABP Airport/2nd LINK

MOI NOC JSU

MOI NOC TV Hill MOI NOC Wardak (ANPTC) Afghan National MOI NOC MOI 119 Mazar to RHQ Mazar PABX MOI NOC MOI-301/CNPA Kabul Qasaba MOI NOC MOI- 328 Kandahar JRAC/located at MOI NOC MOI 119 Herat PABX

MOI NOC MOI 119 Jalalabad PABX

MOI NOC MOI 119 Kandahar/Old hub PABX MOI NOC MOI-346/ Kabul MOI NOC MOI-NIDC/National ID Card MOI NOC Qat-e-Khas HQ in Dehsabz 1st Link MOI NOC MOI RTC (Regional Training Center)-

Jal MOI NOC Qat-e-Khas HQ in Dehsabz 2nd Link MOI NOC PHQ Nooristan

MOI NOC PHQ Uruzgan MOI NOC RHQ Central (Fiber) - Primery Link MOI NOC KCPC (Fiber) - CID Building and

Police Stations

MOI NOC JCIP

MOI NOC new MOI Compound MOI NOC DPI HQ Primery Link MOI NOC NTEC Primery Link MOI NPTC ANCOP - Wardak PHQ Logar MOI Qat-e-Khas_333 PHQ Nangarhar MOI RLC (Regional Logistic Center) - PHQ Wardak Maidan Wardak MOI Logistics RHQ Central Security High Command - PHQ

Parwan RHQ Central Security High Command - PHQ Kapisa

RHQ Central PHQ Logar / Puli Alam RHQ Central PHQ Wardak/Maidan Shar

RHQ Central PHQ Ghazni East

RHQ Central PHQ Kunar / Asadabad RHQ Central PHQ Nangarhar Central/EPS Jalalabad RHQ Central PHQ Laghman RHQ Central PHQ Bamyan RHQ Central PHQ Panjshir/Bazarak RHQ Central ABP - Nangarhar/EPS-Zone 4 -1 RHQ Central OCC P-Logar (LOGAR TRAINING RHQ Central OCCP-Kunar RHQ Central Kalagush MOI/Nuristan (DHQ &

OCCP)

RHQ Central ABP Port TURKHAM RHQ Central NLC Wardak/OCCP RHQ Central Bamyan MOI OCCP RHQ East OCCP Khost RHQ East Zormat (ANCOP) RHQ East RHQ Khost RHQ East PHQ Paktika ( Urgun ) Sharana / OCC RHQ East ANCOP 3rd Batallion/Paktia/Sharana RHQ North Port -Takhar (Ankhanum) RHQ North PHQ Faryab ( Maymanah) RHQ North PHQ Sar-E-Pol

RHQ North PHQ Pole-E-Khumri ( Bhaglan) RHQ North PHQ Kunduz RHQ North PHQ Taloquan ( Takhar) RHQ North OCCP Badachashan/Faizabad RHQ North MOI-331 PHQ Mazar ( Balkh) - In RHQ North PHQ Jowzjan ( Sheberghan) RHQ North PHQ Samangan RHQ North ABP Patrol Zone 5 - Mazar RHQ North Hairatan City RHQ North MOI Police Precint (near Mazar) RHQ North ANCOP(Kunduz) RHQ North MOI-329 RTC (Kunduz) RHQ North Aqina Andkhoy (Sheberghan) RHQ North PHQ Badakshan RHQ North Samangan/New PHQ RHQ North Jowazjan/New PHQ Jowazjan RHQ North Mezar Airport RHQ West ANCOP Adraskan RHQ West PHQ Heart/EPS PHQ Herat RHQ West RHQ West (Herat)/EPS RHQ Herat

RHQ West MOI-333 PHQ Badghees Qal e naw

RHQ West Air Port Herat ( ABP) RHQ West PHQ Farah RHQ West Islam Qala ( ABP New site) RHQ West Islam Qala (ABP Zone Old Site) Port

RHQ West Islam Qala (ABP Biometric RHQ West Torghundi (ABP Zone) RHQ West Torghundi (ABP biometric) RHQ West ABP Zone 4 Heart RHQ West PHQ Ghoor

TBD

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1.2. OBJECTIVES: To provide connectivity and bandwidth services for current and future Afghan National Police (ANP) sites. The requirements are specified throughout Section 1, Description of Services; Section 3, Government Furnished Equipment and Services; Section 4, Contractor Furnished Items and Services; Section 5, Service Level Agreement and Specific Tasks (see Section 5.6 for Specific Tasks)

1.2.1. Contractor shall provide 100Mb of WAN/LAN internet bandwidth connectivity and support to the MoI NOC and to the remaining one hundred and nineteen (119) existing sites and to fifteen (15) future locations. The connectivity must be available and supported twenty-four (24) hours a day, seven days per week, with a minimum service level of 95%.

1.2.2. Contractor shall provide bandwidth support for assigned Very Small Aperture Terminal (VSAT) equipment.

The required bandwidth and locations will be designated by MoI staff . This bandwidth must be available and supported 24 hours daily, seven days per week.

1.2.3. Contractor shall provide microwave bandwidth to all designated sites. The bandwidth must be available and supported 24 hours daily, seven days per week.

1.2.4. Contractor shall provide bandwidth support to the 119 Call Centers. The bandwidth must be available and supported 24 hours daily, seven days per week.

1.3. SCOPE:

1.3.1. The Contractor shall provide continuous management and support of all WAN link connectivity and bandwidth services of the MoI Network systems at the MOI NOC and all sites connected to the MOI Networks.

1.3.2. The Contractor shall be responsible for support including, but not limited to: (1) WAN link connectivity and bandwidth services; and (2) New point of presence equipment installations in support of all MOI sites once they are completed and added to the network.

1.4. GENERAL INFORMATION:

1.4.1. QUALITY CONTROL (QC): The Contractor shall develop and maintain an effective quality control program to be provided to the Government in writing to ensure services are performed in accordance with this PWS.

The Contractor shall develop and implement procedures to identify, prevent, and ensure non‐recurrence of defective services. The Contractor’s quality control program is the means by which it assures them that their work complies with the requirement of the contract. The Quality Control Plan (QCP) is to be delivered upon receipt of award and shall be updated as necessary throughout the period of performance. The Contractor shall provide a comprehensive written QCP to the COR within 5 working days when changes are made thereafter. The Government will evaluate the Contractor’s performance under this contract in accordance with Technical Exhibit 1, Performance Requirements Summary. Any action taken by the KO as a result of surveillance will be according to the terms of this contract.

After acceptance of the QCP the Contractor shall receive the KO’s acceptance in writing of any proposed change to their QC system. The Contractor shall include in the QCP a Section concerning key/key card and combination controls.

1.4.2. QUALITY ASSURANCE: The Government will evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s). The QASP will survey the performance under this contract including the performance objectives listed in the Service Level Agreement and Specific Tasks in Section 5 of this PWS. See Table 1.6 for the QASP checklist.

1.4.2.1. PURPOSE: The objective of this contract is outlined in full within the contract document itself. The Contractor shall perform all required services identified in the PWS. The QASP evaluates the awarded Contractor’s execution of the contract for CSTC‐A, Kabul, Afghanistan

1.4.2.2. GOVERNMENT RESOURCES/RESPONSIBILITIES: The following definitions for Government resources and responsibilities are applicable to this plan:

Contracting Officer (KO) ‐ A person duly appointed with the authority to enter into, administer, or terminate contracts and make related determinations and findings on behalf of the Government. The KO ensures performance of all necessary actions for effective contracting. Ensures compliance with the terms of the contract and safeguards the interests of the United States in the contractual relationship. The KO assures the Contractor receives impartial, fair, and equitable treatment under the contract. The KO is responsible for the final determination of the adequacy of the Contractor's performance.

Contracting Officer Representative (COR) ‐ An individual designated in writing by the KO as an authorized representative responsible for technical administration of the project to assure proper government oversight of the Contractor's performance. The source and authority for a COR is the KO. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government's behalf. Any changes that the contractor deems may affect contract, price, terms, or conditions shall be referred to the KO for action.

1.4.2.3. DOCUMENTATION: The COR will, in addition to providing documentation to the KO, maintain a complete Quality Assurance file. The file will contain copies of all reports, evaluations, recommendations, and any actions related to the Government's performance of the quality assurance function. All such records will be retained for the life of this contract. The COR shall forward these records to the KO at termination or completion of the contract.

1.4.2.4. PERFORMANCE STANDARDS: The COR will periodically evaluate performance according to the standards set forth in this contract. Frequency of evaluations may require adjustment based on Contractor performance.

1.4.2.5. EVALUATION METHODS:

a. Uptime connectivity for the network

b. Implementation of the network outage procedure

c. Implementation of approved network equipment

d. Monthly, Weekly, and other reports to COR per PWS

e. Reports from ANP and ANA and other individuals using the network

1.4.2.6. PROCEDURES FOR IDENTIFYING/CORRECTING DEFICIENCIES: The evaluation procedures listed above will be used to identify Contractor deficiencies in meeting the requirements of this contract.

The Government will provide the Contractor written notice of each Contract deficiency. The Contractor shall have ten days (10) to provide a written response which identifies the cause of the deficiency, how the deficiency was corrected and an action plan to prevent similar future deficiencies.

1.4.2.7. PERFORMANCE REQUIRMENTS SUMMARY (PRS): The Contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

TABLE 1.6: QASP CHECKLIST

Performance Requirement

Performance Standard

Frequency of Measurement

Method of Surveillance

Compliance (Exceptional, Very Good, Sat Marginal or (UnSat)

Effectively operate and monitor systems

Provide 24/7 operational support, with after normal duty hour support limited to remote trouble shooting

Weekly Customer Feedback and Random Monitoring

Respond within required timeline for assistance with circuit incidents

Tier 1 – 2hours Tier 2 – 4 hours Tier 3 – 6 hours

UPON EVENT Weekly reports, Customer Feedback

Maintain Bandwidth connectivity

Sites must be connected 95% of the time

Random Inspection Customer Feedback, Periodic Inspection

1.4.2.8. QA GOVERNMENT INSPECTIONS: The COR/Government representative shall evaluate and monitor repairs/installations for the quality and timeliness and ensure the Contractor is adhering to the referenced standards and practices. At a minimum, the COR will verbally provide to the Contractor, an assessment of the services rendered. In the last week of each month, the COR will provide the Contractor a written assessment of services rendered based on personal observation and unit feedback. The COR may employ any of the following validation methods in conducting evaluation of services provided.

‐Periodic validation of Contractor work ‐Periodic surveillance and inspection of ongoing actions ‐Review of Contractor QC certification statements ‐Response to service outages

1.4.3. WORKMAN’S COMPENSATION INSURANCE: The contractor shall provide proof of paid DBA insurance prior to performance of this contract.

1.4.4. HOURS OF OPERATION: The Contractor shall provide WAN link technical support 24-hours per day and seven days a week. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks, and services defined within this PWS for all network sites that are connected to the MOI and MOD Networks.

1.4.5. PLACE OF PERFORMANCE: The work to be performed under this contract will be performed at the Contractor facility, MoI and MoD facilities, and at any sites connected to the MOI and MOD Networks. Specific sites are listed in Appendix A. Work is to be performed and services are to be provided in Afghanistan to meet all objectives as outlined in Section 1.3.

1.4.6. SECURITY REQUIREMENTS: Contractor personnel shall adhere to the personnel security and background requirements in accordance with the Afghan Government. The Contractor shall maintain confidentiality with reference to the content of the contract and all projects relating to it. Contractor personnel assigned to a project must have a background investigation complete at time of the proposal submission, and must maintain the level of security required for the life of the contract.

1.4.6.1. PHYSICAL SECURITY: The Contractor shall be responsible for safeguarding Government equipment, information, and property for Contractor use. Contractor shall adhere to Afghan Government physical security requirements. Contractor employees shall adhere to Afghan Government security policy and requirement if wearing badges is required when performing work on Government property. The Contractor shall be responsible for the physical security of the personnel travelling or working in related to the tasks mentioned in this PWS.

1.4.7. POST AWARD CONFERENCE/PERIODIC PROGRESS MEETINGS: The Contractor shall attend any post award conference convened by the Government in accordance with Federal Acquisition Regulation Subpart

42.5. The KO, COR, Afghan Government representatives, and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings the COR will apprise the Contractor of how the Government views the Contractor's performance and the Contractor shall apprise the Government of problems, if any, being experienced. These meetings shall be at no additional cost to the Government.

1.4.8. CONTRACTING OFFICER REPRESENTATIVE (COR): The COR will be identified by separate letter.

The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions with MoI and MoD input: (1) Assure that the Contractor performs the technical requirements of the contract; (2) Perform inspections necessary in connection with contract performance; (3) Maintain written and oral communications with the Contractor concerning technical aspects of the contract; (4) Issue written interpretations of technical requirements, including Government drawings, designs, specifications; (5) Monitor Contractor's performance and notify both the KO and Contractor of any deficiencies; (6) Coordinate availability of government furnished property; and (7) Coordinate site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.4.9. PERSONNEL MANAGEMENT STANDARDS: The Contractor shall have a comprehensive personnel management plan that will support the requirement and that clearly identifies key personnel name, position, and responsibilities within the proposal submitted. The organization structure should, at the minimum, identify the prime Contractor and any sub-Contractor(s) and contract administrative personnel as well as a reliable form of communication. Key personnel, site managers, NOC supervisors, network and system administrators must comply with the following criteria: (1) The Contractor shall screen and monitor each employee and potential employee to identify those who may pose a potential threat to the health, safety, security, general well‐being, or operational mission of the installation and its population; (2) The Contactor shall notify the KO of any reason or condition that identifies an employee or potential employee as a potential threat to the health, safety, security, general well‐being, or operational mission of the installation and its population; (3) The Contractor shall not employ individuals identified by the Contractor or the Government as a potential threat to the health, safety, security, general well‐being, or operational mission of the installation and its population in the performance of this contract; (4) The Contractors shall provide all information to the Government personnel for security screening of their workers; and (5) Prior to employment, all Contractor personnel shall provide their complete reputation and guarantee documentations to include the following:

Tazkara (National ID for Afghan citizens) Passport (for Third Country Nationals) Name (to include any nicknames) Father’s Name Maiden Name Address (Residence) Phone Number

Contractor personnel shall present a neat appearance. The Contractor shall ensure that all personnel display identification badges on the outermost garment at all times when performing work under this contract. This requirement shall apply to all approved sub-Contractor employees as well. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the work force are essential.

1.4.10. KEY PERSONNEL: The following personnel are considered key personnel by the Government and shall not be removed/changed without prior notification provided to the Government at least twenty one days in advance:

Program Manager (PM) and Project Manager. The Contractor shall provide a PM who shall be responsible for the overall performance of the work. The name of this person and an alternate who shall act for the Contractor when the manager is absent shall be designated in writing to the KO. The contract manager or alternate shall have full authority to act for the Contractor on all contract matters prior to start of relating to daily operation of this contract.

The Contractor shall ensure all personnel meet the following qualifications:

1.4.11.1. PROGRAM MANAGER (PM): The PM shall be responsible for overall coordination between the project manager and the home office. The PM shall have experience working on government projects, and the ability to quickly resolve issues that arise in contract execution and budgeting. The PM shall fill in as the project manager, or appoint a suitable representative, when the project manager is unavailable. Business casual attire required for management personnel. The Contractor personnel shall reside off base and will provide their own transportation and security. Locally hired qualified personnel will be used to perform Information Technology (IT) customer support, IT equipment repair, help desk functions, and basic network administration.

1.4.11.2. PROJECT MANAGER: The Project Manager shall have overall responsibility for the control and coordination of all worked performed. The Project Manager shall act as the single point of contact for all information regarding project updates and status information. This shall be done through weekly status updates and monthly program management reviews.

1.4.12. IDENTIFICATION OF CONTRACTOR EMPLOYEES: All contract personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed.

1.4.13. CONTINGENCY PLANNING: Tasks in this area shall include, but not be limited to, the following:

o Prepare and document a Contingency Plan.

o Define and describe actions that must be taken to protect network assets from damage in the event of a disaster or emergency. The contractor shall perform a risk assessment; identify critical processes and components; identify activities that can be suspended and identify alternative procedures; identify actions to take to mitigate threats; detail appropriate actions to return assets to operational use after damage or threat, or to replace assets after destruction.

o Develop a basic recovery strategy, including specifications for recovery procedures by system/subsystem/component/ priority and definition of specific responsibilities of various organizational elements.

1.4.14. DATA RIGHTS: The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the Contractor without written permission from the KO. All materials supplied to the Government will be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

** Note all data residing on the MOI and MOD Networks (including all computers, servers, routers, etc.) belongs to the Afghan Government including all copies of the data. The Contractor must provide the Afghan Government access to all data at any time.

1.4.15. ORGANIZATIONAL CONFLICT OF INTEREST: Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interest (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO and in the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the

OCI.

1.4.16. PAYMENT: The Contractor shall submit original invoices and signed verification of the invoices to the COR for payment. Payment will not be made without the COR’s written verification of services rendered. Payment for services shall be paid on a monthly basis.

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1. CONTRACTOR: A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2. CONTRACTING OFFICER (KO): A person with authority to enter into, administer and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR): An employee of the U.S. Government appointed by the KO to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. DEFECTIVE SERVICE: A missing or substandard service output that does not meet the requirements associated within the Performance Work Statement.

2.1.5. DELIVERABLE: Anything that can be physically delivered, but may include non‐manufactured things such as meeting minutes or reports.

2.1.6. KEY PERSONNEL: Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in this PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7. PHYSICAL SECURITY: Actions that prevent the loss or damage of Government property.

2.1.8. QUALITY ASSURANCE (QA): The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9. QUALITY ASSURANCE SURVEILLANCE PLAN (QASP): An organized written document specifying the surveillance methodology to be used for surveillance of Contractor performance.

2.1.10. QUALITY CONTROL (QC): All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11. SUBCONTRACTOR: One that enters into a contract with a prime Contractor. The Government does not have privities of contract with the sub‐Contractor.

2.1.12 WORK WEEK: Saturday through Thursday, unless specified otherwise.

2.1.13. NETWORK DOMAIN: A subnetwork made up of a group of clients and services under the control of a central security database on the MoI and MoD Networks.

2.2. ACRONYMS:

ACOR Alternate Contracting Officer's Representative AFARS Army Federal Acquisition Regulation Supplement ANP Afghan National Police ANA Afghan National Army AR Army Regulation CCE Contracting Center of Excellence CFR Code of Federal Regulations CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTR Contracting Officer's Technical Representative COTS Commercial‐Off‐the‐ Shelf DA Department of the Army DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Form 250 Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DMDC Defense Manpower Data Center DOD Department of Defense FAR Federal Acquisition Regulation GFE Government Furnished Equipment HIPAA Health Insurance Portability and Accountability Act of KO Contracting Officer MOD Ministry of

Defense MOI Ministry of Interior NOC Network Operations Center OCC‐P Operational Coordination Center Provincial

OCC‐R Operational Coordination Center Regional OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs PHQ Provincial Headquarters PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program RHQ Regional Headquarters TE Technical Exhibit

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. GENERAL: The Contractor shall check with the Government before purchasing all required equipment from an approved list for comparability, standardization, and training including network hardware, software, cables and various items needed to complete the requirement. The Government reserves the right to provide Government Furnished Equipment (GFE) in support of any project intended to expand the MOI and MOD Network. If equipment is GFE, the Contractor shall be required to receive the equipment at a Government defined warehouse and to transport, install, setup, and configure the equipment for this project.

3.2. SERVICES: The Government will provide MoI Network access to Contractor personnel as appropriate to successfully perform the responsibilities of this contract. The Government will provide access to Afghanistan wide telephones.

3.3. UTILITIES: The Government will provide utilities at the MoI facilities.

3.4. GOVERNEMENT INSPECTIONS/PERIODIC REVIEWS:

The Government will conduct an inspection of all records that are required to be maintained by the Contractor which are used to monitor the network and are listed within this contract. The Contractor shall be notified 24 hours in advance of the inspection in order to prepare files for review.

The Government will have a monthly Performance Review with the Contractor to evaluate contract performance. At no cost to the government, the Contractor shall be notified at least 24 hours ahead of time if additional meetings are required.

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1. GENERAL: The Contractor shall furnish all supplies, equipment, and services required to perform work under this contract that are not listed under Section 3 of this PWS. The Contractor shall acquire all required equipment per Section 4 as required and approved by the COR and the KO. The Contractor shall install the approved solution at the required sites.

4.2. MATERIALS: The Contractor shall provide documentation for each site completely detailing every attribute of the efforts exerted to enact this project. Complete documentation for all equipment furnished with points of contact data and warranty information shall be included. The Contractor shall include within the documentation the minimal requirements: WAN Link profiles, Tower Load Analysis, Site Layouts, Communication Room floor plans, network architectural drawings, timing & synchronization drawings, multiplexing and routing topology plans, configuration plans and documents, updated red‐line drawings, power consumption tables, and interconnectivity diagrams.

4.3. EQUIPMENT: The Contractor shall purchase all support service equipment and various other repair and replacement parts needed to complete the requirement. The Contractor shall provide all tools necessary to perform the maintenance, administration, and support of the MOI and MOD WAN link connectivity. The Contractor shall provide all services, labor and equipment for fulfillment of this contract to include all maintenance and administrative equipment for bandwidth, towers, dishes, WAN Link equipment, modems, racks, power supplies, UPS, routers, indoor microwave link unit, RAD modem, connectors, cables, and other materials and equipment required to fulfill the requirements of this PWS. Approval from the COR and the KO is required prior to purchase.

The Contractor shall remove any trash, boxes, old wiring, or any items related to this work upon completion of installation. The Contractor shall engineer a solution which supports the management and control for a local installation of:

Primary Project Scope and Identified Server Requirements

Primary Project Scope Scope

Point of Presence (PoP)

4.4. PHYSICAL SECURITY: The Contractor shall provide all security at their facilities and for their personnel.

The Contractor is responsible for transportation and security to the sites for installation. The Contractor shall leave the site in a clean and orderly condition. The Contractor shall provide all facilities and life support for their personnel.

The Contractor shall provide all security at their facilities and for their personnel. The Contractor is responsible for all utilities (trash removal, electric, water, sewage, etc.) required. The Contractor shall provide any training or certification required for their employees.

4.5. MANPOWER: The Contractor shall provide all manpower for the fulfillment of this

4.6. LIVING QUARTERS: The Contractor shall be responsible for any living quarters in fulfillment of this contract.

4.7. TRANSPORTATION: The Contractor shall be responsible for transportation for Contractor personnel in fulfillment of this contract.

4.8. INSTALLING THE SOLUTION:

4.8.1. The Contractor shall coordinate with the respective NOC manager for network integration testing. The Contractor shall perform unit integration and system testing to ensure that all system components operate correctly both individually as well as in combination with the entirety of the network to schedule installation, image and configure systems, and conduct network integration testing. The NOC manager will have the final determination as to schedule in order to minimize downtime at operational locations.

4.8.2. The Contractor shall identify any existing infrastructure (manholes/hand holes, conduit, cable, towers) are to be used in the Engineering Solution. The Contractor shall bring any existing infrastructure used in their Engineering Solution to within standards (only applicable if existing infrastructure is not already built to the standards outlined in the references.

4.8.3. The Contractor shall coordinate with the Government to accomplish any identified training requirements for this project. The Contractor shall provide operational training for any information technology equipment that has been added to the MoI and MoD Networks due to this project and differs from what is currently on their respective networks.

SERVICE LEVEL

AGREEMENT

5.0 SECIFIC TASKS

5.1. REPORTING STANDARDS: The following represents the minimum detailed reports required:

Monthly electronic reports in English and Dari on the status of all WAN links supporting the MoI and MoD

Network.

Monthly Summary report on all WAN links supporting the MoI and MoD Networks status over the last month including outages (with report of causes and fixes), bandwidth utilization, new connections, etc.

Authorized Service Interruption (Emergency or Normal), UPON EVENT‐ Notification report to the Network Operations Center for the respective ministry.

Incident Report, UPON EVENT‐ A report on any major security breach, or major network outage will provided within 2 hours, by phone, or in person, of any event to the Network Operations Center for the respective ministry.

5.2. CONTRACTOR PERSONNEL RESPONSIBILITIES: Properly maintain all equipment and software under Contractor care. If through negligence, equipment or software is lost, or damaged beyond repair by the Contractor, it shall be replaced by the Contractor at Contractor expense. Equipment or software that has passed its normal lifecycle or failed through normal use will be replaced by the Contractor at the Contractors expense.

5.3. NETWORK EXPANSION: Provide WAN link connectivity to new locations as MoI sites are connected to the MoI Network through network expansion projects.

5.4. PERSONNEL SUPPORT SERVICES FOR THE MoI AND MoD NETWORKs:

At a minimum the Contractor shall provide the following personnel to work in Afghanistan.

Project Manager

Additional descriptions and requirements are listed below:

The Contractor shall provide an on‐site PM for the NOC. The PM will provide leadership and oversight for all WAN links supporting the MoI and MoD Networks on a 12 hour / 365 day a year basis. The PM will be on call 24 hours a day to supervise and relay information to the COR and the MoI and MoD G6 Directors during severe network outages.

5.5. PERSONNEL FUNCTIONS:

5.5.1. PROJECT MANAGER FUNCTIONS:

(a) The PM shall be responsible for the success of the project and will ensure the accountability, availability, performance, professionalism and work requirements of all personnel listed in section 5.

(b) The PM shall work closely with the COR, and MoI and MoD to ensure that all all WAN links supporting the MoI and MoD Networks requirements are met expeditiously.

(c) The PM shall ensure that all WAN links supporting the MoI and MoD Networks, is maintained and available at least 95% of the time. Percentage will be based on a thirty day period of time and will include the ability for greater than 80% of the users to, access intranet shares, and internet access.

(d) The PM shall collect and consolidate reports and ensure they are submitted on time to the COR and MoI and

MoD Director.

(e) The PM shall ensure confidentiality, integrity and availability of all information stored or traversing the MoI and MoD Networks.

(f) The PM shall work with the COR, MoI and MoD G6 Directors and Site Supervisors in coordinating Authorized Service Interruptions (ASI) Policy to ensure that they happen during times of least impact to ANA and ANP operations and are conducted during times of least impact to the MoI and MoD Network Users.

(g) The PM shall immediately notify the COR and MoI and MoD G6 Directors of any events that may compromise the MoI and MoD Networks.

5.6. WAN LINK CONNECTIVITY AND BANDWIDTH SERVICES:

5.6.1. The Contractor shall provide a dedicated fiber connection to the Internet with a minimum capacity of 100.0 Mbs for the MoI Network with connection at the MoI NOC.

5.6.2. The Contractor shall, provide bandwidth for existing all WAN Links between the MoI compound where exists, and all MoI sites currently connected to the MoI Network via WAN Link, and all additional sites connected to the MoI Network as they come online.

5.6.3. The Contractor must provide a minimum of 95% availability as measured over the period of performance of this contract. The Contractor shall monitor the equipment to ensure metrics are met.

5.6.4. The Contractor must provide connectivity capability to the 119 Call Centers and to the Public Switched Telephone Network (PSTN) from the MoI and MoD NOCs.

5.6.5. Locations will include, but not limited to, all sites currently connected under MoI Phase I and Phase II, as listed under APPENDIX A AND APPENDIX B, and the current projected* build out of additional sites connected to the MoI Network as they come online, i.e. APPENDIX C.

*Projected sites are tentative and the Government reserves the right to modify the list of sites.

5.6.6. The Contractor shall provide the COR and MoI with a site survey report that addressed the above information with diagrams and digital imagery of the location. Diagram will provide a rough site layout (prefer MS Visio or Visio compatible solution) showing Lat/Longs, options of WAN Link tower, switching equipment and computer / equipment.

6.0. CONTRACTOR MANAGEMENT REPORTING (CMR): The Office of the Assistant Secretary of the Army (Manpower & Reserve Affairs) operates and maintains a secure Army data collection site where the Contractor shall report ALL Contractor manpower (including sub Contractor manpower) required for performance of this contract. The Contractor shall completely fill in all the information in the format using the following web address https://Contractormanpower.army.pentagon.mil. The required information includes: (1) Contracting Office, Contracting Officer, Contracting Officer’s Technical Representative (COTR) or also known as the Contracting Officer’s Representative (COR); (2) Contract number, including task and delivery order number; (3) Beginning and ending dates covered by reporting period; (4) Contractor's name, address, phone number, e‐mail address, identity of Contractor employee entering data; (5) Estimated direct labor hours (including sub‐Contractors); (6) Estimated direct labor dollars paid this reporting period (including sub‐Contractors); (7) Total payments (including sub‐ Contractors); (8) Predominant Federal Service Code (FSC) reflecting services provided by Contractor (and separate predominant FSC for each sub‐Contractor if different); (9) Estimated data collection cost; (10) Organizational title associated with the Unit Identification Code (UIC) for the Army Requiring Activity (the Army Requiring Activity is responsible for providing the Contractor with its UIC for the purposes of reporting this information); (11) Locations where Contractor and sub‐Contractors perform the work (specified by zip code in the United States and nearest city, country, when in an overseas location, using standardized nomenclature provided on website); (12) Presence of deployment or contingency contract language; and (13) Number of Contractor and sub‐Contractor employees deployed in theater this reporting period (by country). As part of its submission, the Contractor shall provide the estimated total cost (if any) incurred to comply with this reporting requirement. Reporting period shall be the period of performance not to exceed 12 months ending September 30 of each government fiscal year and must be reported by 31 October of each calendar year. Contractors may use a direct XML data transfer to the database server or fill in the fields on the website. The XML direct transfer is a format for transferring files from a Contractor’s system to the secure website without the need for separate data entries for each required data element at the website. The specific formats for the XML direct transfer may be downloaded from the website.

6.1. CONTRACTOR MANPOWER REPORTING: Technical Cost Analysis of Contractor Manpower Reporting (CMR) Requirement Accounting for Contract Services, otherwise known as contractor Manpower Reporting (CMR), is a Department of Defense Business Initiative Council (BIC) sponsored program to obtain better visibility of the contractor service workforce. This reporting requirement applies to all Army contracts. Offerors are instructed to include costs to report CMR data within their cost proposal.

6.2. REQUIREMENTS: The contractor is required to report the following contractor manpower information, associated with performance of this contract action in support of Army requirements, to the Office, Assistant Secretary of the Army (Manpower and Reserve Affairs), using the secure Army data collection web‐site at https://cmra.army.mil/:

6.3. DIRECT LABOR: Direct labor hours and the value of those hours; 2. Indirect Labor: Composite indirect labor hours associated with the reported direct hours, and the value of those indirect labor hours plus compensation related costs for direct labor hours ordinarily included in the indirect pools; or two distinct, relevant annual composite or average indirect labor rates. If used in lieu of raw indirect labor hours and the value of those indirect hours, the rates may be annualized average estimates for the reporting contractor and need not be developed for each reporting period.

o Composite Indirect Rate for Indirect Manhours: If provided, the composite indirect labor rate will be used to grossly estimate the number of indirect hours associated with services reported in each period, when multiplied by the reported direct labor hours.

o Composite Indirect Rate for Compensation Value: If provided, a different composite indirect labor rate will be used to grossly estimate the value of compensation related charges not included in the value of direct labor charges, when multiplied by the reported direct labor value. This rate shall include: salaries and wages for indirect labor hours; directors’ fees; bonuses (including stock); incentive awards; employee stock options; stock appreciation rights; employee insurance, fringe benefits (e.g., vacation, sick leave, holidays, military leave, supplemental unemployment benefit plans); contributions to pension plans (defined benefit, defined contribution); other post‐retirement benefits, annuity, and employee incentive compensation and deferred compensation plans; early retirement plans; off‐site pay; incentive pay; hardship pay; severance pay; and COLA differential;

o Actual Estimated Indirect Labor Hours and Value(s): Contractors may choose to report estimated total hours and dollars for indirect labor (related to the reported direct labor) and compensation charges not reported as direct labor charges (as opposed to providing average composite rates). Either method chosen should be consistently reported.

6.4. USES AND SAFEGUARDING OF INFORMATION: The information submitted will be treated as contractor proprietary information when associated with a contractor name or contract number. The Assistant Secretary of the Army (Manpower and Reserve Affairs) will oversee the aggregation of this information and will exclude contract number and contractor name from any use of this data (except as necessary for internal Army verification and validation measures). The planning factor(s) derived from this data by ASA (M&RA) and its contract support (if any) will be used solely for Army manpower planning purposes and will not be applied to any specific acquisition(s). Detailed data by contract number and name will not be released to any Governmental entity other than ASA (M&RA), except for purposes of assessing compliance with the reporting requirement itself, and will only be used for the stated purposes (reporting and planning). Any potentially sensitive data released within the Army or to its contractor shall be clearly marked as Contractor Proprietary. Non‐sensitive roll‐up information may eventually be published for public inspection after such data has been validated as deemed appropriate.

o Sub‐Contractor(s): The contractor shall ensure that all reportable sub‐contractor data is timely reported to the data collection web site (citing this contract/order number). At the discretion of the prime contractor, this reporting may be done directly by subcontractors to the data collection site; or by the prime contractor after consolidating and rationalizing all significant data from their sub‐contractors.

o Report schedule: The contractor is required to report the required information to the Office of the Assistant Secretary of the Army (Manpower and Reserve Affairs) data collection web site generally contemporaneous with submission of a request for payment (for example, voucher, invoice, or request for progress payment), but not less frequently than quarterly, retroactive to October 1, 1999, or the start of the contract/order, whichever is later. Deviation from this schedule requires approval of the contracting officer.

o Reporting format: The information required should be reported electronically to the M&RA data collection point, at https://cmra.army.mil/. This web site identifies and explains all the mandatory data elements and format required to assure reliable and consistent collection of the data required by law, and includes, but is not limited to, identification of the information collected pursuant to Sec. 668.2(d)(1) and (2) as related to:

o Reporting to Congress or Army Leadership: Data elements required for reports to Congress and

Army manpower planning, such as: the applicable federal supply class or service code, appropriation data (and estimated value for each appropriation where more than one appropriation funds a contract), major Army organizational element receiving or reviewing the work, and place of performance/theater of operation where contractor performs the work.

o Data Credibility: Data elements required for purposes of assuring credible and consistent reporting and general…