Draft_Purchase_Description_CL_SAAB_Internet.pdf

PURCHASE DESCRIPTION FOR SATELLITE INTERNET SERVICE

1. DESCRIPTION OF REQUIREMENT

1.1. The Contractor shall furnish to the Government (hereinafter referred to as “the Customer”) all engineering, labor, equipment, materials, supplies, and services, unless otherwise specified herein, to provide commercial internet services to a facility in Tunisia.

2. DESCRIPTION/SPECIFICATIONS

2.1. Work Description.

2.1.1. The Contractor shall deliver commercial internet services as required to meet the

Customer's requirements in accordance with this Purchase Description.

2.1.2. The Contractor shall ship equipment to provide commercial internet services to the designated location in Tunisia. An appointed Contracting Officer Representative (COR) will coordinate the exact location with the contractor.

2.1.3. Period of Performance:

• Base: 12 January 2020 – 11 January 2021

• Opt 1: 12 January 2021 – 11 January 2022

• Opt 2: 12 January 2022 – 11 January 2023

2.1.4. The Customer will then be responsible to provide transportation of the equipment to the operational location.

2.1.5. The Contractor will assist the Customer through the installation and de-installation process by providing instruction via telephone for any questions associated with the construction, installation, and/or configuration of the on-site equipment.

2.1.6. All equipment that the Contractor provides shall be capable of running on 110 Volt 60 hertz power.

2.2. Basic Internet Services:

2.2.1. The Contractor shall serve as an internet service provider and provide a minimum 15

Mbit/Second down and 2 Mbit/Second up internet connection.

2.2.2. The internet connection will terminate in a government- furnished communications rack within a government-furnished climate controlled shelter.

2.2.3. The Contractor shall provide all hardware required to link the contractor-provided internet connection to the government-furnished router (Cisco 2500 Series Router or similar).

2.3. Circuit Specifications:

2.3.1. The Contractor shall supply at least 1 static IP to the Customer.

1254614404.mil Draft

2.3.2. The Contractor shall provide ISP Interface connectors to satisfy the initial installation.

2.3.3. ISP shall be available 24 hours per day, 7 days per week, and 365 days per year.

2.3.4. ISP Connection shall NOT use Network Address Translation (NAT).

2.3.5. ISP shall permit all IP protocols (including but not limited to UDP, TCP, and IPSEC) to transit without filters or proxies. The Customer requires unfiltered access to the internet without ISP firewall blocking.

2.3.6. ISP shall permit installation of Customer VPN encryption devices on circuit.

3. REQUIRED ISP COVERAGE

3.1. The Contractor shall provide the Customer a guaranteed internet connection service 24 hours per day, 7 days per week, and 365 days per year.

3.2. The Contractor shall not place a cap on the amount of data the Customer uploads or downloads.

3.3. The Contractor shall not alter the service (i.e. upload/download speed) after a certain amount of data has been uploaded or downloaded within a given time period.

3.4. The Contractor shall coordinate the service with the Customer and shall be responsible for the technical sufficiency of the circuits, including services necessary to establish, operate, and restore the circuits.

Except for equipment furnished by the Customer, the Contractor shall provide all equipment, materials, and supplies required to provide the service.

3.5. The Contractor shall coordinate servicing of the equipment and emergency trouble calls with the Contracting Officer Representative. The Contractor shall provide a seven-day advance notice to the COR for all scheduled maintenance.

3.6. The Customer will, under no circumstances, accept claims from the Contractor for services that were refused, or could not be executed, because they were presented at a time other than established in the work schedule or as mutually agreed.

4. SERVICE SUPPORT

4.1. The Contractor shall provide the following customer support services:

4.2. Technical instruction, direction, and assistance via telephone during the installation process (installation work on premises shall be conducted by the Customer). The Customer has trained satellite technicians available on site as well as a spectrum analyzer. The Contractor will notify the Customer, in writing, of any additional tools or test equipment that will be required for the installation.

4.2.1. Circuit testing twice a week to ensure operability.

4.3. Maintenance and repair response concerning all contractor-provided equipment within 24 hours of notification. The Contractor will NOT be provided access to the facility where the end equipment will be located or operated. The Contractor will work to the best of its ability to repair/replace defective equipment that is used by the Customer. The Customer will return defective equipment (while still under warranty) to the Contractor. Upon receipt, the Contractor will repair/replace the equipment and initiate shipping repaired/replaced equipment to the Customer within 1 business day.

4.3.1. Prior to request of maintenance and repair, the Customer will troubleshoot the issue using the following method. The Customer will inspect the router and switches in which the Contractor provided SATCOM terminal is connected. Additionally, the Customer will inspect all power and Ethernet cables running from the router/switch to the end user devices as the transmission nodes between devices. If the fault has been determined not to be the aforementioned equipment, the Customer will contact the Contractor and request immediate technical support to restore services. Technical support in this situation is defined as instructions via telephone to assist the Customer in troubleshooting the equipment to resolution or determination of equipment fault.

4.4. Advance notice to COR, as well as estimated uptime/downtime, when hardware, software, or circuits need repairing, upgrading, or replacing.

4.5. ISP monitoring to ensure that the ISP remains operational.

4.6. Provide software/hardware upgrades needed to continue to enhance functionality as applicable.

4.7. Technical Support hotline (phone number and email address). English speaking helpdesk telephone and email support will allow for an unlimited number of email or telephone incidents and must be available 24 hours per day, 7 days per week, and 365 days per year. The customer support services shall be available to the COR to obtain technical assistance relating to the ISP.

4.8. The Contractor shall adhere to the following guidance:

4.8.1. The Contractor shall, at no additional expense, provide expert technicians for specific hardware/software systems to rectify any problems with the ISP.

4.8.2. Only a Government Contracting Officer (CO) may approve Contractor repairs to government-owned equipment and such approval must take place prior to any Contractor repair work. All requests for such repairs will be routed through the COR then to the Contracting Officer (KO) for approval. The Customer shall process any/all repair work performed by the Contractor without prior KO approval as an unauthorized commitment.

5. CONTRACT REQUIREMENTS.

Termination for the Government’s convenience. The Government reserves the right to terminate this contract, or any part hereof, for its sole convenience. In the event of such termination, the Contractor shall immediately stop all work hereunder and shall immediately cause any and all of its suppliers and subcontractors to cease work. Subject to the terms of this contract, the Contractor shall be paid a percentage of the contract price reflecting the percentage of the work performed prior to the notice of termination, plus reasonable charges the Contractor can demonstrate to the satisfaction of the Government using its standard record keeping system, have resulted from the termination. The Contractor shall not be required to comply with the cost accounting standards or contract cost principles for this purpose. This paragraph does not give the Government any right to audit the Contractor’s records. The Contractor shall not be paid for any work performed or costs incurred which reasonably could have been avoided.