Attachment_0003_-_Past_Performance_Questionnaire.doc

DEPARTMENT OF THE ARMY

UNITED STATES ARMY CONTRACTING COMMAND-WARREN

6501 EAST 11 MILE ROAD

WARREN, MICHIGAN 48397-5000

CCTA-HDT-B Depot and Arsenal Reachback Support Team

11 July 2017

SUBJECT: Past-Performance Questionnaire – Information Technology Services

Past Performance Questionnaire

Diversified Information Technology Services for Red River Army Depot

1. The Red River Army Depot (RRAD) Directorate for Information Management (DFIM) has a continuous need for Automated Data Processing (ADP), Unclassified Network, Local Database, and Land-Mobile Radio Maintenance and Repair Services to support the Depot’s ground vehicle production, refurbishment, and maintenance missions. The United States Army Contracting Command – Warren (ACC-WRN) is conducting a past performance assessment in anticipation of possible contract award.

2. Offerors interested in proposing on this work have been requested to send the attached Past Performance Questionnaire to points of contact on recent and relevant contracts as defined in Section L of the solicitation. In this regard, we are requesting your assistance in completing this questionnaire so that we may evaluate the offeror in the area of past performance. The attached questionnaire has been developed for ease of electronic completion. Please provide your comments regarding the overall assessment of the contractor’s performance in each of the three areas of consideration in the gray boxes for the identified contract. Any additional information which your organization deems relevant or important will be welcome by our evaluation team. If a question on the questionnaire is not applicable, please so indicate. It is important that your information be as factual, accurate, and complete as possible to preclude the need for follow-up by the evaluators.

3. Upon completion of this questionnaire, please forward by electronic mail to Contract Specialist Jeffrey Woods at Jeffrey.R.Woods19.civ@mail.mil, or Contracting Officer Matt Jewell at Matthew.R.Jewell.civ@mail.mil.

4. Please complete and return the attached Past Performance Questionnaire(s) as soon as possible before 4:00 PM Eastern on 8 August 2017, and return it/them via e-mail to Jeffrey Woods, Contract Specialist, at Jeffrey.R.Woods19.civ@mail.mil. If you have any questions about this Questionnaire, please contact Mr. Woods by e-mail, or phone at (586)282-3742.

Enclosure:

Past Performance Assessment Questionnaire

//MRJ//

MATTHEW R. JEWELL

Contracting Officer, ACC-WRN

Past Performance Assessment Questionnaire

INSTRUCTIONS:

· Please provide your candid response to the questions in Part II of this Questionnaire, related to your vendor’s performance of the work it has listed in Part I, below.

· The information that you provide will be used in the evaluation and award process for a Federal contract. It is important that your information be as factual and accurate as possible.

· If you do not have the appropriate knowledge of the work detailed in Part I below, or the company in question, please forward this questionnaire to the appropriate party who does.

· When complete, please return to Jeffrey Woods, Contract Specialist, Army Contracting Command – Warren, at Jeffrey.R.Woods19.civ@mail.mil by 4:00 PM Eastern on 8 August 2017.

· Thank you for your assistance!

PART I - IDENTIFICATION (To be completed by your vendor)

A. RELEVANT CONTRACT

Contractor/Company Name/Division:

Address:

Program Identification/Title:

Contract/Task Order Number:

Prime Contractor Name (if different from the contractor name cited above):

Contract Award Date:

Contract Period of Performance End Date:

Forecasted or Actual Contract Completion:

Brief Description of the Relevant Contract Scope:

B. VENDOR’S (OFFEROR’S) REPRESENTATIVE

Name:

Title:

Date:

Telephone Number:

FAX Number:

Address:

E-mail Address:

PART II - EVALUATION (To be completed by a member of your organization that is familiar with the work cited in Part I, on the previous page)

A. RATING SCALE & DEFINITIONS

Please apply the rating scale below to your responses to the rest of this questionnaire. Where prompted, please refer to this scale, apply the rating that most closely matches your assessment of the vendor’s performance on the effort they have listed in Part I, and include a brief summary of how and why the vendor’s effort merits this rating (good or bad).

Rating Scale Table

1. Business Relationship:

Assess your overall impression of the vendor’s ability to interface with you as a customer, and if applicable, coordinate efforts with subcontractors or other vendors to accomplish assigned tasks.

Exceptional

Very Good

Satisfactory Marginal

Unsatisfactory

Too soon to tell

Not Applicable

Comments:

For any adverse issues give your assessment of the extent to which the contractor was at fault (e.g. mostly attributable to contractor, evenly attributable to contractor and customer/end user, only some somewhat attributable to contractor) and your assessment of the extent to which customer/end user was at fault (e.g. changes to the specification requirements, unrealistic or ambiguous specification requirements, etc.) or other factors beyond the control and without the fault or negligence of the contractor.

2. Support for Vendor Personnel at Your Location:

Assess your overall impression of the vendor’s ability to effectively manage its staff assigned to work within your organization. Did vendor personnel appear to have the ability to quickly get business-related questions answered, or concerns regarding the scope of your contract with their employer resolved? Did the vendor provide adequate resources for its personnel to be productive at your site? Were any personnel assigned other duties by the vendor that limited their ability to complete your projects?

Exceptional Very Good

Satisfactory Marginal

Unsatisfactory

Too soon to tell

Not Applicable

Comments:

For any adverse issues give your assessment of the extent to which the contractor was at fault (e.g. mostly attributable to contractor, evenly attributable to contractor and customer/end user, only some somewhat attributable to contractor) and your assessment of the extent to which customer/end user was at fault (e.g. delays by the customer/end user, changes to the specification requirements, unrealistic or ambiguous specification requirements, etc.) or other factors beyond the control and without the fault or negligence of the contractor (e.g. unusually severe weather or default of a subcontractor beyond the control of both the Contractor and subcontractor).

3. Staffing Adequacy:

Assess your overall impression of the quality and competence of the staff the vendor provided to serve your organization, and the adequacy of the vendor’s response to any personnel issues that arose during the performance of your contract. Did personnel appear to have the appropriate skill sets for the capacities in which they were assigned? Did the vendor quickly act to resolve any personnel issues, such as filling vacancies, providing additional personnel for unforeseen requirements, or replacing personnel that weren’t adequate in their assigned roles?

Exceptional Very Good

Satisfactory Marginal

Unsatisfactory

Too soon to tell

Not Applicable

Comments:

For any adverse issues give your assessment of the extent to which the contractor was at fault (e.g. mostly attributable to contractor, evenly attributable to contractor and customer/end user, only some somewhat attributable to contractor) and your assessment of the extent to which customer/end user was at fault (e.g. changes to the specification requirements, unrealistic or ambiguous specification requirements, etc.) or other factors beyond the control and without the fault or negligence of the contractor.

4. General Comments.

Any additional relevant or important information you would like to share will be welcomed by our evaluation team. Please provide this information below.

Comments:

PART III - RESPONDENT IDENTIFICATION

Please provide point-of-contact information for the individual(s) within your organization that completed this questionnaire, in the event our evaluation team has questions regarding the information provided.

Organization:

Name:

Title:

Date:

Telephone Number:

Address:

Fax Number:

E-mail Address:

Once Filled In, this document is considered

Source Selection Information – See FAR 2.101 and FAR 3.104