A02 PWS_Base Camp Cleaning (Custodial Services)_Reviewed_29FEB2024.pdf

PERFORMANCE WORK STATEMENT (PWS)

Version 1

October 2023

410th Ver 1 2023-10

Base Camp Cleaning (Custodial Services) 14 April-1 June 2024

Part 1

General Information

1. General: This is a non-personal services contract under which the personnel rendering the services are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees. The United States (U.S.) Government shall not exercise any supervision or control over the Contractor’s employees performing the tasks herein. Such contract employees shall be accountable solely to the Contractor who, in turn shall be responsible to the U.S. Government.

1.1 Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to Base Camp Cleaning (Custodial Services) at Camp Paragon (14 APR-1 JUN), BCGS Pelican (4 MAY-1 JUN), and Police Training School (4-18 MAY).

1.2 Background: The contractor shall provide Base Camp Cleaning (Custodial Services) for latrines and office/building work areas for the following locations: Camp Paragon (14 APR-1 JUN), BCGS Pelican (4 MAY – 1 JUN), and Police Training School (4-18 MAY). This service will help provide for sanitation requirements for health and welfare.

1.3 Objectives: The Contractor provides the U.S. Government with Base Camp Cleaning (Custodial Services) at locations for JRSOI and In/around transportation to remote training areas

1.4 Scope: Contractor shall provide non-personal services to the U.S. Government with Base Camp Cleaning (Custodial Services) as specified in Technical Exhibit 1 in coordination with the Contracting Officer (KO) and the Contracting Officer Representative (COR). These services will be provided for latrines and office/building work areas.

1.5 Period of Performance: The period of performance shall be from 14 April-1 June 2024 in accordance with Technical Exhibit A of this PWS.

1.6 General Information:

1.6.1 Quality Control Plan (QCP): The Contractor shall develop, implement, and maintain a QCP and program to ensure all work described in this contract is performed at or above the standard defined in the Performance Requirements Summary (PRS). The QCP is developed by the contractor for its internal use to ensure that it performs and delivers high-quality service. The contractor’s QCP is the means by which the contractor ensures all work complies with the requirements of the contract. The QCP identifies and corrects potential and actual problem areas throughout the entire scope of the contract.

1.6.1.1 The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. “The Contractor shall submit their QCP as part of the contractor’s proposal if QCP will be evaluated”. The QCP shall be submitted within thirty (30) days of contract award.

After acceptance of the QCP, the contractor shall receive the contracting officer’s (KO) acceptance in writing of proposed changes to the QCP procedures. The contractor shall submit QCP changes within five

(5) days to the KO and Contracting Officer’s Representative (COR) for review and approval prior to implementation.

1.6.1.2 The Quality Control Plan shall address as a minimum:

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1.6.1.2.1 Inspection Program. Included shall be a quality control inspection program covering all general and specific tasks included in the contract scope of work. It shall specify tasks or areas to be inspected on a scheduled or unscheduled basis, the manner in which inspections are to be conducted, the titles of the individuals who will perform the inspections, and the percentage of the work that will be inspected on a recurring basis. In developing this inspection program, the Contractor shall identify the key activities and associated characteristics in each process that have a significant influence on specific services and provide for methods for evaluation of the selected characteristics.

1.6.1.2.2 Deficiency Identification. The QCP shall include a method of identifying deficiencies in the quality of services performed before the level of performance becomes unacceptable as defined in the PRS.

This shall contain processes for corrective action without dependence upon Government direction.

1.6.1.2.3 Deficiency Correction. The program shall contain process control and process performance measurement procedures that shall include how the Contractor shall implement preventive corrective actions. The Contractor shall demonstrate that it has designed quality into the delivery of services thereby mitigating the risk(s) associated with delivery of deficient or nonconforming services.

1.6.1.2.4 Documentation and Enforcement. The QCP shall include a method of documenting and enforcing quality control operations of both prime contractor and subcontractor work; including inspection and testing.

1.6.1.2.5 Trend Analysis. The QCP shall include a method of performing trend analysis and assessments through the use of metrics.

1.6.1.2.6 Surveillance Methods. The QCP shall contain specific surveillance techniques for all contract services. The surveillance methods shall be comprehensive and adaptable to the reporting system of the plan.

1.6.1.3 Inspection System: The contractor shall develop, implement and maintain a system to inspect the services to ensure compliance with PWS requirements, and applicable laws and regulations. The contractor shall specify a scheduled frequency of inspections, the titles of the individuals who shall do the inspection, and their organizational placement.

1.6.1.4 Deficiency Prevention: The contractor shall identify and prevent defects in quality of products and services performed before the level becomes unacceptable. The Quality Control Plan shall be designed to intercept inferior services before they are provided to the Government.

1.6.1.5 Inspection Files: The contractor shall document all inspections conducted, and the necessary corrective and preventive actions taken. This documentation shall be kept on site and made available to the Government throughout the contract performance period and for the period after contract completion until final settlement of any claims under this contract.

1.6.1.6 Complaints: The contractor shall document all customer complaints and report the complaint to the COR within one workday after receipt of complaint. The contractor shall use electronic mail or other written memoranda as notification. Each customer complaint reported to the COR shall have a scheduled completion date subject to COR approval. The Quality Control Plan shall be updated, at no additional cost to the Government, as required to preclude a recurrence of the complaint.

Operations Security (OPSEC) SOP/Plan Requirements The Contractor shall implement and maintain an OPSEC program for preventing the disclosure of critical information or sensitive information which could jeopardize the Government’s ability to execute its mission or to adequately protect its personnel and/or equipment. The Contractor shall develop an OPSEC Standing Operating Procedure (SOP)/plan within 90 calendar days of contract award to the Contracting Officer Representative (COR) or Contracting Officer (KO) to be reviewed and approved by the Government OPSEC Officer on the supporting installation. The SOP must contain a training plan that includes an initial OPSEC brief, continuous awareness, and annual

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OPSEC training. Awareness/training includes, but not limited to information disclosure via letters, conversations, photographs, resumes, electronic mail (e-mail), Social media/networking sites, dissemination of information and documents disposal. OPSEC Program shall fully comply with the provisions of AR 530-1, Operations Security.

1.6.2 Quality Assurance (QA): The Government shall evaluate the contractor’s performance under this contract in accordance with (IAW) the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed IAW the performance standards and contract quality requirements are met. Contract quality requirements” means the technical requirements in the contract relating to the quality of the product or service and those contract clauses prescribing inspection, and other quality controls incumbent on the contractor, to ensure the product or service conforms to the contractual requirements. It defines how the performance standards will be applied, the frequency of surveillance, the performance threshold, and deductions, if applicable.

1.6.3 Recognized Holidays: The Contractor is not required to provide services on observed holidays in Barbados as listed below.

1 Jan - New Year’s Day 20 May- Whit Monday 22 Jan - Errol Barrow Day 1 Aug- Emancipation Day 29 Mar- Good Friday 5 Aug- Kadooment Day 1 Apr- Easter Monday 30 Nov- Independence Day 29 Apr- National Heroes’ Day 25 Dec- Christmas Day 1 May- Labour Day 26 Dec- Boxing Day

1.6.4 Hours of Operation: The contractor is responsible for conducting business between the hours of 0700 to 1700 Monday through Friday, except when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. For other than firm fixed price contracts, the contractor will not be reimbursed when the government facility is closed for the above reasons. The Contractor must, at all times, maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons.

1.6.5 Place of Performance: The work to be performed under this contract will be performed at Camp Paragon (14 APR-27 MAY), BCGS Pelican (4 MAY – 1 JUN), and Police Training School (4-18 MAY).

This service will help provide for sanitation requirements for health and welfare.

1.6.6 Type of Contract: The award is a firm-fixed price type contract.

1.6.7 Access and General Protection Policy and Procedures:

1.6.7.1 FPCON: In addition to the changes otherwise authorized by the changes of clause of contract, should the US Government Force Protection Condition (FPCON) at any individual installation change, the Government may require changes in contractor security matters or process in accordance with DoDI 2000.16.

During FPCONs Charlie and Delta, only contract services that have been deemed “mission essential” by the Government will continue. Contract services will resume when the FPCON is reduced to Bravo or lower.

1.6.7.2 Physical Security: Reserved.

1.6.7.3 Escorts: The Contractor and all associated sub-contractor employees performing services under this contract shall be escorted at all times by host nation security personnel or by an individual designated by the Contracting Officer Representative (COR) while accessing U.S. facilities or activities.

1.6.7.4 Personnel Security Clearance Requirements: Reserved.

1.6.7.4.1 The contractor shall follow DOD Federal Acquisition Regulation Supplement (DFARS) clause 252.223-7004, Drug-free Work Force; and local USSOUTHCOM policies regarding drug testing. The contractor shall conduct drug tests, ensuring all top secret cleared contractor employees are tested at least once per year, each year of the contract, as well as when there is a reasonable suspicion that an employee

October 2023 uses illegal drugs. The drug testing shall be at the contractor’s expense. Positive drug test results shall be made available to both the KO and COR within 24 hours of known test results. Records of drug testing shall be made available to the COR.

1.6.7.5 Background Checks: The Contractor shall ensure contractor employees and subcontractor employees performing services under this contract have passed a security check conducted by the Host Nation Police Department of their residence or the State Police Department of their U.S. residence.

Security checks that have been completed as part of a personnel security clearance background investigation, or a previous background check that was a condition of employment, meet this requirement.

Documentation of these checks will be made available to the KO or COR within 15 days of request. The Government retains the right to exclude any employee from performance of duties under this contract if a background security check reveals an employee is a security risk. The exclusion of an employee for security reasons will not relieve the Contractor from performance of services required under this contract.

If the Government determines additional background checks are required, at a minimum, and upon request from the Government, the Contractor shall provide to the KO or COR, the following information on any contractor or subcontractor employee performing services under this contract:

• Full birth name

• Married name (if applicable)

• SSN or local equivalent (ID card number)

• Date of birth

• Place of birth (city, country)

1.6.7.5.1 Background Check Notification Requirements: If a background check on any employee or subcontractor employee performing services under this contract, whether the check was conducted as a condition of employment or as part of the contract with the Government, reveals any information from any source (including host country law enforcement) of criminal activity by Contractor employees, subcontractors, or subcontractor employees, the Contractor shall notify the KO and COR of that information within 24 hours. The Contractor shall make notification of:

(1) Traffic violations, other than parking, will be reported to the KO or COR only if the contract is for drivers for the Government;

(2) Any suspicious activity by Contractor employees, subcontractors, or subcontractor employees the Contractor believes may pose a risk to U.S. or host nation national security or imminent risk of deadly bodily harm to any person; and

(3) Any actions taken against Contractor employees, subcontractors, or subcontractor employees pursuant to this requirement.

1.6.7.5.2 Remedies. In addition to other remedies available to the Government, the Contractor’s failure to comply with the requirements of this paragraph my result in requiring the Contractor to remove a Contractor employee or employees from the performance of the contract.

1.6.7.5.3 Subcontracts. The Contractor shall include the substance of this paragraph and the preceding paragraph in all subcontracts.

1.6.7.6 Uncleared Contractor Common Access Card (CAC) Credentialing and Access Procedures:

Reserved.

1.6.7.7 Employment Eligibility: Reserved.

1.6.7.8 Access to Government Information Systems: Reserved.

1.6.7.9 Key Control: Reserved.

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1.6.7.10 Lock Combinations: Reserved.

1.6.8 Post Award Conference/Contract Periodic Progress Meetings: The Contractor shall attend the post award conference convened by the contracting activity or contract administration office IAW Federal Acquisition Regulation (FAR) Subpart 42.5. The KO, COR, with other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings the KO will apprise the contractor of how the government views the Contractor's performance and the Contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.6.9 Contracting Officer Representative (COR): The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: ensure the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, specifications; monitor Contractor's performance and notifies both the KO and Contractor of any deficiencies; coordinate availability of government furnished property; and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates, or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.10 Key Personnel: The following contractor personnel are considered key personnel by the government: Contract Manager and Alternate Contract Manager. The Contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate, who shall act for the Contractor when the manager is absent, shall be designated in writing to the Contracting Officer 7 days. Contract Manager and alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The Contract Manager or alternate shall be available between 0500- 2100 Sunday- Saturday.

Qualifications for all key personnel are listed below:

Contract Manager and Alternate Contract Manager: Reserved.

1.6.11 Special Qualifications or Certifications: Reserved.

1.6.11.1 IA/IT Training Certification): N/A

1.6.12 Identification of Contractor Employees: Contractor employees shall identify themselves as Contractor personnel and shall avoid representing themselves as Government employees. This identification includes meeting attendance, answering Government telephones, email communications, and working in other situations where Contractor status is not obvious. Contractor personnel identification shall be easily identifiable through the display of badges, name tags, lanyards, etc.

1.6.12.1 Badging of Contractor Employees: If required by the Government, contract personnel and all associated subcontractors’ employees accessing U.S. facilities or activities, shall present a valid picture ID provided by the Government while accessing Government owned or contracted facilities and shall adhere to facility security policies and restrictions. If applicable, Government issued access badges will not be worn outside designated facility where visible to the general public. Contractor personnel shall return all U.S. Government issued identification to appropriate U.S. Government authorities within 5 days of the end of their contractual duties.

1.6.12.2 Uniform: The Contractor shall provide a standard uniform for all Contractor and subcontractor employees performing services under this contract, and ensure they wear the uniform during appointed duty

October 2023 hours. The uniform may consist of the same type and color shirt and slacks for all workers. Company logo is optional.

1.6.13 Contractor Travel: Reserved.

1.6.14 Other Direct Costs (ODC): Reserved.

1.6.15 Data Rights: Reserved.

1.6.16. Non-Disclosure Requirements: Performance under this contract may require the Contractor to access data and information proprietary to a Government agency, another Government Contractor, or of such nature that its dissemination or use other than as specified in this work statement would be averse to the interests of the Government or others. Neither the Contractor, nor Contractor personnel, shall divulge, nor release data or information developed, or obtained under performance of this work statement, except to authorize Government personnel or upon written approval of the KO. The Contractor shall not use, disclose, or reproduce proprietary data, which bears a restrictive legend, other than as specified in this PWS. All documentation showing individual names or other personal information shall apply and shall be controlled and protected under the provisions of the Privacy Act of 1974, Public Law 93-579, 5 United States Code (U.S.C.) Section 552a.

1.6.16.1 Non-Disclosure Statements: Reserved.

1.6.16.2 Advertisement and Social Media: The Contractor shall NOT post information to public website or social media locations, personal or professional, that in any way disclose names, locations, hotel data, participants, discussions, pictures, etc. before, during or after the contract period of performance without the express consent of the Government. The use of propaganda violates DOD Commercial Use of Imagery Guidelines stated at (www.dimoc.mil/resourcess/limitations/). The Contractor shall not cite any information (e.g., contract information, pictures, locations, etc.) obtained through this contract on any marketing tools to include its company website.

1.6.16.3 Information Assurance: At no time will the Contractor or associated sub-contractor employees transmit Government documents or information over using methods that do not meet the security requirements specified in the National Institute of Standards and Technology (NIST) Special Publication (SP) 800-171, "Protecting Controlled Unclassified Information in Nonfederal Information Systems and Organizations" such as personal electronic mail accounts, public digital data storage sites (cloud storage), social media platforms or instant messaging. Approved government sites such as U.S. Army Aviation and Missile Research Development and Engineering Center (ARMDEC) Safe Exchange at https://safe.amrdec.army.mil/SAFE/About.aspx, or All Partners Access Network (APAN) at https://community.apan.org/, or other transmission means determined by the government must be used.

1.6.17 Organizational Conflict of Interest (OCI): Contractor and subcontractor personnel performing work under this contract may receive, have access to, or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO and in the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.6.18 Phase-in/Phase-Out (PIPO) Period: Reserved.

1.6.19 General Training Requirements:

http://www.dimoc.mil/resourcess/limitations/

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1.6.19.1 Anti-Terrorism (AT) Level I Training: Reserved.

1.6.19.2 OPSEC Awareness: If the Contractor, or a subcontractor, or employees of either disclose any information that disrupts or harms the Government's operations or activities, then the Government retains the right to exclude any employee from performance of duties under this contract. The exclusion of an employee for security reasons will not relieve the Contractor from performance of services required under this contract. By way of example, personnel shall not sketch or take photos of Government facilities or activities, unless related to service to be provided. All Government paper products and removable digital storage material that is received, generated, or stored during the contract will be destroyed completely when no longer needed to preclude recognition of information.

1.6.19.3 Information Assurance (IA) Training: Reserved.

1.6.19.4 Information Assurance (IA)/Information Technology (IT) Training: Reserved.

1.6.19.5 Threat Awareness Reporting Program (TARP Training): Reserved.

1.6.19.6 iWATCH Training): Reserved.

1.6.19.7 OPSEC Training: Reserved.

1.6.20 Overseas Training Requirements: Reserved.

1.6.20.1 Antiterrorism (AT) Awareness Training for Contractor Personnel Traveling: Reserved.

1.6.20.2 SERE Training: Reserved.

1.6.21 Foreign (OCONUS) Requirements: All U.S. citizen or resident, and TCN contractor personnel not normally residing in the USSOUTHCOM AOR, must comply with the training requirements listed in the Foreign Clearance Guide (FCG). Verification of the training shall be made available to the COR or KO upon request. Additionally, they must receive personal security training that includes at a minimum:

(a) Safety and security issues facing employees within the USSOUTHCOM AOR,

(b) Identifies safety and security contingency planning activities, and

(c) Identifies ways to utilize safety and security personnel and other resources appropriately.

1.6.21.1 Theater and Country Clearance Requirements : Contractor shall ensure all U.S. citizen or U.S.

resident Contractor employees and sub-contractor employees performing services under this who are traveling in the USSOUTHCOM AOR follow the requirements identified in the electronic Foreign Clearance Guide (FCG) at https://www.fcg.pentagon.mil/fcg.cfm and must have all necessary passports, visas, and other documents required to enter, exit, or work in the USSOUTHCOM AOR; must have the appropriate DOD identity credential(s); must have the appropriate special area, country, and theater clearance as required in DOD Directive 4500.54E.

1.6.21.2 Vetting: The Contractor company and all associated sub-contractor companies, must have been vetted by the US Embassy in the country which the contract will be performed. For the purposes of this contract, the company is considered vetted if the company is located in the country which the contract will be performed unless the company has been previously barred from performing services for the Government. If during a previous vetting process the company was barred from performing service for the Government, then that is grounds for termination of the contract. If the company is located outside of the country which the contract will be performed, the company must be vetted by the US Embassy in the country of performance. Vetting will coordinate through the US Embassy's DOD Security Cooperation Office (SCO) in the country of performance. If during any previous vetting process in other countries, the company is found to be barred from performing services for the Government; this finding is grounds for termination of the contract.

https://www.fcg.pentagon.mil/fcg.cfm

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1.6.21.3 Installation Access to DOD Facility or Host Nation Installation: Contractor and all subcontractor employees performing services under this contract shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) (U.S. citizen and residents only), and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), applicable installation, facility and areas commander installation/facility access and local security policies and procedures (provided by the COR or KO), and status of forces agreements or other diplomatic agreements. The employee performing services under this contract shall provide all information required for background checks to meet installation access requirements to the installation Provost Marshal Office, Director of Emergency Services, Security Office, or host nation equivalent.

1.6.21.4 Host Nation Installation Access with No DOD Facility: Contractor and all associated subcontractor employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures. The employee performing services under this contract shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services, Security Office or the host nation equivalent.

1.6.21.5 Deoxyribonucleic Acid (DNA) Samples: Reserved.

1.6.21.6 Medical Travel Requirement: Reserved.

1.6.22 Synchronized Pre-deployment and Operational Tracker (SPOT): Reserved.

1.6.23 Safety: The following provides information pertaining to Safety and Accident Prevention:

1.6.23.1 (OCONUS - Host Nation) Safety Laws and Regulations: Reserved.

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PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. Definitions:

2.1.1 Area of Responsibility. The U.S. Southern Command (USSOUTHCOM) area of responsibility (AOR) includes the geographic areas of Antigua and Barbuda, Argentina, Aruba, Barbados, Belize, Bolivia, Brazil, British Virgin Islands, Cayman Islands, Chile, Colombia, Costa Rica, Cuba, Curacao, Dominica, Dominican Republic, Ecuador, El Salvador, Falkland Islands, French Guiana, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Martinique, Mayotte, Montserrat, Nicaragua, Panama, Paraguay, Peru, Saint Barthélemy, Saint Martin, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Saint Maarten, Suriname, Trinidad and Tobago, Turks and Caicos Islands, Uruguay, and Venezuela.

2.1.2. Contractor. The total contractor organization or a separate entity of it; such as an affiliate, division, or plant that performs its own purchasing.

2.1.3. Contracting officer (KO). A person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings.

2.1.4. Contracting Officer’s Representative (COR). An individual designated and authorized in writing by the contracting officer to perform specific technical or administrative functions.

2.1.5. Defective Service. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.6. Deliverable. Anything that can be physically delivered but may include non-manufactured things such as meeting minutes or reports.

2.1.7. Foreign National. A foreign national is not a U.S. citizen. Green card holders are also identified as foreign nationals. A foreign national is further categorized as either a third country national or a local national based on the person’s citizenship and location of performance of duty.

2.1.8. Key Personnel. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.9. Local National. Local nationals are foreign nationals who are citizens of the country where the performance of duty will occur.

2.1.10. Performance Work Statement (PWS). A statement of work for performance-based acquisitions that describes the required results in clear, specific, and objective terms with measurable outcomes.

2.1.11. Physical Security. Protection of the perimeter area, government property, and assets that prevent the loss or damage of Government property.

2.1.12. Quality Assurance. The various functions, including inspection, performed by the government to determine whether a Contractor has fulfilled the contract obligations pertaining to quality and quantity.

2.1.13. Quality Assurance Surveillance Plan (QASP). A plan describing how the agency will survey, observe, test, sample, evaluate and document the Contractor’s performance in meeting critical performance standards identified in the contract.

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2.1.14. Quality Control (QC). Tasks performed by the Contractor to improve the quality of the organization’s output.

2.1.15. Shall. An imperative command; has a duty to or is required to. Denotes that a regulation must be followed unless the contracting officer has obtained a deviation.

2.1.16. Subcontractor. Any supplier, distributor, vendor, or firm that furnishes supplies or services to or for a prime contractor or another subcontractor.

2.1.17. Third Country National. Third country nationals are foreign nationals who are not citizens of the country where the performance of duty will occur.

2.1.18. Workday. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.19. Work Week. Monday through Friday, unless specified otherwise.

2.2 Acronyms:

AFFSSIR Armed Forces Repository of Specimen Samples ALMS Army Learning Management System ANSI American National Standards Institute AOR Area of Responsibility AR Army Regulation ATCTS Army Training Certification Tracking System AT Anti-Terrorism CAC Common Access Card CFR Code of Federal Regulations CI Counterintelligence CLIN Contract Line-Item Number CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative DD Form 254 Department of Defense Contract Security Requirement List DNA Deoxyribonucleic Acid (DNA) DOD Department of Defense DODD Department of Defense Directive DODI Department of Defense Instruction FAR Federal Acquisition Regulation FHP Force Health Protection FCG Foreign Clearance Guide FN Foreign National FY Fiscal Year GFE Government Furnished Equipment GFP Government Furnished Property GFS Government Furnished Services IA Information Assurance IAW In Accordance With IT Information Technology JPAS Joint Personnel Adjudication System JTR Joint Travel Regulation KO Contracting Officer LN Local National LOA Letter of Authorization NCIC-III National Crime Information Center Interstate Identification Index NIST National Institute of Standards and Technology

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ODC Other Direct Costs OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs OSHA Occupational Safety and Health Administration OPSEC Operation Security PIPO Phase In/Phase Out PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QASP Quality Assurance Surveillance Plan QCP Quality Control Program RA Requiring Activity SCR Service Contract Reporting SOP Standard Operating Procedures SPOT Synchronized Predeployment and Operational Tracker TCN Third Country National TE Technical Exhibit TSDB Terrorist Screening Data Base U.S.C. United States Code USSOUTHCOM United States Southern Command

THIS SECTION INTENTIONALLY LEFT BLANK

October 2023

PART 3

Government Furnished Equipment (GFE), Government Furnished Property (GFP), and Government

Furnished Services (GFS)

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1 Services. The Government will provide escorts required for contractor employees who require non-routine access to the installation or facilities in order to attend periodic meetings and/or coordinate other matters related to performance of work under this contract.

3.1.1 Government Escorts will be provided by the Government for all scheduled or unscheduled custodial services performed in facility zones that are classified TOP SECRET/ SPECIAL COMPARTMENTED INFORMATION (TS/SCI) facilities (SCIF) as indicated in Technical Exhibits D.

3.2. Facilities. The Government will provide the contractor with designated spaces on the installation to park contractor vehicles and equipment as required.

3.3 Utilities: The Government will provide the following utilities as indicated:

3.3.1. Electricity, Water/Sewer, Heating/Cooling. Electricity, Water/Sewer and Heating/Cooling services are provided by the Government in the contractor's assigned space at no charge. The Contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish cleaning vehicles and equipment.

3.3.2. Telephone and Data Services. The Government will provide a single local telephone extension for communication within the installation only. Communications pathways are available for the contractor to establish telephone and data services with the Government's service provider at the contractor's expense.

3.4. Equipment. The contractor is responsible for providing all equipment to perform services with the exception of the following:

3.4.1. Refuse & Recycle Receptacles. The Government will provide all trash and recycle receptacles required in facilities and office spaces.

3.5. Materials. The contract is responsible for providing all materials required for performing custodial services are the responsibility of the contractor.

October 2023

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1. General: The contractor shall furnish all services, facilities, utilities, equipment and materials required to perform work under this contract that are not listed under Part 3 of this PWS. Unless otherwise specified in this contract, the contractor shall obtain any necessary permits, licenses, and certifications; give all required notices; and comply with applicable Federal, State, County, and local laws, codes, and regulations in performance of the requirements of this contract; and maintain records of such requirements and make the documentation available to the Government for review upon request.

4.2. Materials: The contractor shall furnish all materials, supplies, fuel, and equipment necessary to perform the custodial services required and as specified in the contract.

4.3. Equipment. The contractor shall furnish all vehicles, trailers, equipment and tools necessary to perform the custodial services required and as specified in the contract.

4.4. Insurance: Defense Base Act (DBA) Workers' Compensation Insurance. The Contractor shall acquire, by means of an insurance policy or a self-insurance program, workers’ compensation coverage required by the DBA. This applies to any contractor, either from local country or from any other country. Contractor shall submit a copy of the insurance policy to the KO or COR within 15 days after contract award. For more information to: http//www.dol.gov/owcp/dlhwc/isdba/htm.

October 2023

PART 5

SPECIFIC TASKS

5.1. Basic Services. Specific Tasks: The contractor shall provide non-personal fixed price scheduled and additional or unscheduled (as required) custodial services for three areas. Services provided include cleaning restrooms/buildings, toilets, sinks, breakrooms, and showers; sweeping, mopping, vacuuming and removal of trash from receptacles to exterior dumpsters.

5.1.1. General Standards. The contractor shall perform general custodial tasks to the minimum standards indicated below. These standards are intended as a minimum standard for performing each task in all facilities and zones.

NOTE: A neat, clean, and shining appearance shall be defined as a surface free of smudge marks, swirl marks, dust, dirt, debris, or any other non-clean appearance on subject interior surfaces, metallic or non-metallic.

5.1.2. Clean/Disinfect/Supply Kitchens/Break Rooms. Clean and disinfect floors and all surfaces of sinks, counters, plumbing fixtures, dispensers, and walls immediately above/behind countertops, and other such surfaces. Resupply towel and soap dispensers. All surfaces shall be free of odor, stains, mold, mildew, dirt, dust deposits, streaks, and smudges. sinks, counters, plumbing fixtures, dispensers, walls immediately above/behind countertops, and other such surfaces shall be disinfected. Vents within 72" of floor shall be cleaned and free of dirt, dust, and debris. Walls and grout shall be free of all film, spots and detergent buildup.

5.1.3. Clean/Disinfect/Supply Restrooms/Locker Rooms. Clean and disinfect floors and all surfaces of mirrors, sinks, lavatories, toilets, urinals, showers, shower mats, plumbing fixtures, dispensers, walls and partitions (to include walls and partitions behind toilets), stalls, and stall entry doors (including handle, kick plates, door ventilation, and metal door guards), and other such surfaces. Resupply all toilet tissue dispensers, towel dispensers, soap dispensers, toilet seat cover dispensers, and sanitary napkin dispensers.

Contractor shall purchase and furnish items approved by the COR prior to use. All surfaces shall be free of odor, stains, mold, mildew, dirt, dust deposits, streaks, and smudges. Partitions, stalls, stall doors, entry doors, (including handles, kick plates, ventilation grates, metal guards, etc.), and wall areas adjacent to wall mounted lavatories, urinals, and toilets shall be disinfected. Showers, toilets, and urinals shall be free of water spots, scale buildup, soap scum and other deposits. Vents within 72" of floor shall be clean. Walls and grout shall be free of all film, spots and detergent buildup.

5.1.4. Clean/Disinfect Drinking Fountains. Clean and disinfect with approved disinfectant all porcelain and polished metal surfaces, including the orifices and drain, as well as exterior surfaces of fountain.

Drinking fountains shall be free of streaks, stains, spots, smudges, scale, hard water deposits, dust, and other obvious soil.

5.1.5. Collect/Remove Trash and Recyclables. All trash and recycle receptacles located in centralized break rooms, stairwells and open office areas shall be emptied, new bags placed, and receptacles returned to their designated location [ private office and cubicle/workstation trash receptacles will NOT be emptied by custodial staff]. Any cardboard items, cans, bottles, and paper placed near a trash receptacle and marked "TRASH" or in designated recycle collection receptacles shall be removed. Trash and recyclable materials shall be removed from the facilities, then transported to and placed in the appropriate refuse or recycle dumpsters. The contractor will not be responsible for collecting or removing any construction or hazardous waste; if the contractor believes an item is construction or hazardous waste.

5.1.6. Hard Floor- Sweep/Dust Mop. All non-carpeted floor surfaces (to include stairways, landings, risers, elevators, entrances, vestibules, lobbies and all walking surfaces) will be cleaned by a combination of sweeping and dust mopping. Chairs, trash receptacles, and other items shall be moved to clean carpets

October 2023 underneath and returned to their original location. The entire floor surface, including grout, shall be free from litter, dirt, dust, and debris. All hard floor surfaces shall be uniform, and free from dirt, debris, dust, scuff marks, heel marks, other stains and discoloration, and other foreign matter. Baseboards, comers, and wall/floor edges shall also be clean. All dust and debris shall be removed from baseboards, furniture, trash receptacles, etc. Spot clean floor surfaces as required to remove spots 2 square feet or less. Spot removal shall be included during normal service schedule. Floors shall be free of scuff marks, soiled areas, stains or discolored areas in area 2 square feet or less, and spot cleaned areas shall match the surrounding area for color and texture. The contractor shall begin services with floors in their current condition. Any excessive existing stains or blemishes shall be identified during an initial joint inspection with the COR and the contractor during the phase-in period. If the stains or blemishes cannot be reasonably removed by the incumbent contractor, then the new contract awardee shall not be responsible for removing them.

5.1.7. Hard Floor- Wet Mop. The contractor shall damp or wet mop non-carpeted floors to include entrances, vestibules, lobbies, stairways, landings and risers, the contractor shall mop underneath easily moveable items. After being mopped, the floor shall have a uniform appearance with no streaks, swirl marks, detergent residue or any evidence of soil, stains, film debris or standing water. There shall be no splash marks or mop streaks on furniture, walls, baseboards, trash receptacles, or mop strands remaining in the area.

5.1.8 Glass Cleaning-Interior. Cleaning interior glass shall be defined as the complete removal of smudges, tape, oily film, and other types of soil from all glass in interior partitions, walls, doors, displays, and other glass areas (this includes both glass in exterior doors and vestibules). Glass cleaner splash and drip marks shall be removed from all adjacent surfaces.

5.1.9. Glass Cleaning- Exterior. Cleaning exterior windows shall be defined as the complete removal of smudges, tape, oily film, cobwebs, dust, and other types of soil from both sides of the glass and frames of exterior windows, doors, vestibules, etc. The glass and frame shall be rinsed to remove any detergent solution residue. After washing, the glass areas shall be free of smudges, tape, oily film, cobwebs, dust, and all other types of soil, streaks, and water marks. Glass cleaner splash and drip marks shall be removed from all adjacent surfaces.

5.1.10. Incidental and Spot Cleaning. This cleaning consists of unscheduled minor cleaning to maintain a clean workplace and facility appearance. It includes cleaning of spills, spots and stains, or other observed soiling on all any/all facility surfaces that should be remediated upon detection in order to maintain the appearance of facilities and a clean and healthy work environment on the installation. Spills may include liquids and solids and food/drink sources, overflowing toilets or urinals, accidental soiling of floor surfaces clean-up of spills or other incidental soiled areas observed by contractor employees and/or observed by Government employees and referred to the contractor through the DPW service order desk.

5.1.11. Common Level of Service (CLS). This is a common "measurable" level of service defined by specific custodial tasks and frequencies as established the US Army Garrison Directorate of Public Works (DPW) and funded by the US Army Installation Management Command (IMCOM). These services consist of three distinct task and frequency schedules: a Schedule for General Purpose Offices (GP), a special schedule for Child Development Centers (CD), and a special Schedule for Fitness Centers (FC).

5.1.12. Above Common Level of Service (ACLS). These are increased services that are above the Common Level of Service (CLS) established by US Army Garrison Directorate of Public Works that are requested and funded by facility occupants of the designated building and zone. These services may include increased frequencies for the same tasks defined in the common level of support service schedule or additional/unique tasks and frequencies that either in the entire zone or specific areas in the zone. The price for these services shall be the price for the total level of service (CLS and ACLS) less the price for the common level of service (CLS).

5.1.13. Scheduling. Routine high frequency tasks that are performed on a frequency at least daily between the hours of 0700-1700hrs. All custodial employees shall be escorted by Barbados Defense Force (BDF) while conducting services.

October 2023

5.1.14 Scheduled Cleaning Services. Scheduled Cleaning Services are defined by Building and Specific Zones/Areas within Buildings. They consist of specific custodial service tasks performed at designated frequencies as indicated in the Facility and Facility Zone Schedules in all facilities receive a standard Common Level of Support (CLS) and some facilities and/or designated zones within facilities receive additional Above Common Level of Support (ACLS) services; the sum of the two would be the Total Level of Service. CLS and ACLS services must be priced separately in order to facilitate separation of funding responsibilities internal to the Government.

October 2023

PART 6

APPLICABLE PUBLICATIONS

6. APPLICABLE PUBLICATIONS (CURRENT EDITIONS)

6.1. The Contractor must abide by all applicable regulations, publications, manuals, and local policies and procedures.

6.1.1 DOD Commercial Use of Imagery Guidelines

6.1.2 AR 190-13, The Army Physical Security Program

6.1.3 Army Directive 2014-05, Policy and Implementation Procedures for CAC Credentialing Access for Uncleared Contractors

6.1.4 DOD 5220.22-M, National Industrial Security Program Operating Manual

6.1.5 Defense Federal Acquisition Regulation Supplement (DFARS)

6.1.6 Joint Travel Regulation (JTR)

6.1.7 AR 735-5, Policies and Procedures for Property Accountability

6.1.8 DODD 8570.01, Information Assurance Training Certification and Workforce Management

6.1.9 DOD 8570.01-M, Information Assurance Workforce Improvement Program

6.1.10 AR 25-2, Information Assurance

6.1.11 DODI 3020.41, Contractor Personnel Authorized to Accompany the U.S. Armed Forces

6.1.12 USSOUTHCOM SC Regulation 40-501, Medical Suitability Screening Regulation

6.1.13 DODI 2000.16 DoD Antiterrorism (AT) Program

October 2023

PART 7

ATTACHMENT/TECHNICAL EXHIBIT LISTING

7. Attachment/Technical Exhibit List:

7.1 Attachments:

7.1.1 Attachment 1 – Performance Requirements Summary

7.1.2 Attachment 2 – Deliverables Schedule

7.2 Technical Exhibits:

7.2.1 Technical Exhibit A – Estimated Workload Data

October 2023

ATTACHMENT 1

Performance Requirements Summary The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The standard should relate to timeliness, quality, or quantity (metrics) of service required by the Contractor is stated in the PWS verbiage. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective

Standard Performance Threshold (This is the maximum error rate. It could possibly be “Zero deviation from standard”) Acceptable Quality Levels (AQL’s)

Method of Surveillance

1. Combating Trafficking in Persons FAR 52.222-50 c

The Contractor shall Notify its employees of

a. The United States Government's zero tolerance policy described in paragraph

(b) of this clause The actions that will be taken against employees for violations of this policy.

Such actions may include, but are not limited…