DRAFT_Performance_Work_Statement.docx

PERFORMANCE WORK STATEMENT

Contract Security Guard Services Camp Bondsteel, Kosovo

Part 1

General Information

1. GENERAL: This is a non-personal services contract under which the personnel rendering the services are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees.

1.1 Description of Services/Introduction: This is a non-personal services contract to provide uniformed armed and unarmed contract security guard (CSG) services. The Government will not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.2 Background: Camp Bondsteel is a contingency camp of the U.S. Army in Kosovo; located between the towns of Ferizaj and Gjilane. Area Support Team (AST) Balkans is a subordinate activity of 21ST Theater Sustainment Command (TSC), U.S. Army Europe (USAREUR) and has the responsibility to provide management of installation access to Camp Bondsteel, Kosovo.

1.3. Scope: The Contractor shall provide non-personal armed and unarmed guard services at Camp Bondsteel to include security, installation access control, surveillance, monitoring and overall safeguarding of the installation and tenants at Camp Bondsteel, Kosovo.

1.4 Objectives: The contractor shall provide non-personal armed and unarmed guard services at Camp Bondsteel. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Contract employees shall be accountable solely to the Contractor who, in turn is responsible to the Government. The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non- personal services necessary to perform armed and unarmed guard contract security services as defined in this Performance Work Statement. Exception is for those items specified as government furnished property and equipment.

1.5 Period of Performance: The period of performance shall be for one (1) Base Year of 12 months and four (4) 12-month option years.

1.6 General Information:

1.6.1 Quality Control Plan (QCP): The Contractor shall develop and maintain a Quality Control Plan (QCP) to ensure services are performed in accordance with this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor's QCP is the means by which it assures that the work provided complies with the requirements of the contract. The contractor proposal must include a comprehensive Quality Control Plan. At a minimum, the QCP must include the following to be acceptable:

a. A chart showing the organizational structure and lines of authority, the names, qualifications, duties, responsibilities, and classification of each member of the Contractor's Quality Control Team.

b. How the Contractor will monitor work to ensure that performance complies with all timelines, deadlines, and goals.

c. How the Contractor will monitor work to ensure that performance complies with all specifications and requirements of the contract, including clauses.

d. How the Contractor will monitor and ensure staff qualifications remain current and valid throughout contract performance.

e. How the Contractor will ensure all keys issued will remain controlled items (See 1.4.xx Key Control)

f. How the Contractor will inventory and track maintenance of all Government Provided Equipment / Materials.

g. How the Contractor will identify, investigate, and correct any non-conforming performance and prevent similar deficiencies in the future

h. How the Contractor will file and save all Quality Control related documents for the life of the contract plus 5 years.

An analysis of quality control and timeliness reports shall be sent to the COR within ten calendar days after the end of each year. A final QCP shall be submitted to the KO through the COR for review and acceptance within ten calendar days after date of contract award. After acceptance of the QCP, the Contractor shall receive the KO’s acceptance in writing. Any changes to the accepted QCP will be required to be resubmitted for acceptance within five calendar days.

The Contractor shall bring identified issues or potential problems that might affect future performance to the attention of the COR as soon as possible. Verbal reports will be followed up by written reports within five calendar days.

1.6.2 Quality Assurance: The Government will evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.3 Recognized Holidays: US holidays work shall be performed on U.S. holidays occurring during the normal work week unless otherwise directed by the contracting officer. When a holiday occurs on a Saturday or a Sunday, the holiday is observed on the preceding Friday or following Monday, respectively.

Host Nation Holidays Work shall be performed on local Host Nation holidays occurring during the normal work week unless otherwise directed by the contracting officer.

· Local host nation holidays occur in the region/state where the contract performance takes place.

The U.S. Holidays are:

New Years’ Day January 1ST M.L. King Memorial Day 3rd Monday in January Presidents Day 3rd Monday in February Memorial Day last Monday in May Independence Day July 4th Labor Day 1st Monday in September Columbus Day 2nd Monday October Veteran’s Day November 11 Thanksgiving Day 4th Thursday November Christmas Day December 25th

The Host Nation Holidays are:

New Year’s Day January 1st and 2nd Christmas (Orthodox) January 7th Kosovo Independence Day February 17th Easter (Catholic) Year dependent Easter (Orthodox) Year dependent Constitution Day April 9th International Work Day May 1st Europe Day May 9th Eid-al-Fitr Year dependent Eid-al-Adha Year Dependent Christmas (Catholic) December 25th

1.6.4 Hours of Operation:

1.6.4.1 The contractor program staff consist of the Site Manager, Program Manager, and Logistic Administrator and is responsible for conducting normal business between the hours of 0800-1700 hours Monday thru Friday except Federal Holidays. Local national program staff will be authorized to take local national (Kosovo) holidays based on corporate policy guidance. The contractor must always maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.6.4.2 Minimum guard coverage is required every day for 365 days/year and is estimated at 330,864 annual hours for armed positions and 29, 280 annual hours for unarmed positions at Camp Bondsteel. Required positions include the Force Protection Operations Center (FPOC) Supervisors, supervisors, gate/access control guards, roving patrols, observation posts, and operational support personnel. Security guards may not work longer than an 8-hour shift without prior coordination with the COR, and no guard will work longer than 12 hours continuous duty (extended shift). The Contracting Officer can only approve extended shifts not to exceed 7 days.

1.6.5 Training Holidays: None; the contractor shall be required to perform guard staffing and program staffing on all USAREUR training holidays.

1.6.6 Place of Performance: The work to be performed under this contract will be performed at Camp Bondsteel, Kosovo.

1.6.7 Type of Contract: See Applicable Clauses under addendum to FAR 52.216-1.

1.7 Security Requirements:

1.7.1. Personnel Security Clearance Requirements: The Project Manager and Site Manager require a security clearance for access to classified briefings related to force protection. They are required to have a Secret security clearance at the time of the proposal submission and must maintain no less than a Secret clearance for the life of the contract. The security requirements are In Accordance With (IAW) the attached DD Form 254, Department of Defense Contract Security Classification Specification. The Contractor shall ensure that Contractor employees performing services under this contract comply with FAR 52.204-2, Security Requirements when the employee has access to information classified “Confidential, “or “Secret,”. The Contractor shall ensure the employee complies with the Security Agreement (DD Form 441), including the National Industrial Security Program Operating Manual (DOD 5220.22-M), and any revisions to DOD 5220.22-M, notice of which has been furnished to the Contractor. This is an unclassified project; no classified material will be generated, stored, or processed. For these positions requiring a security clearance, completion of a favorable Tier 3 (T3) investigation shall be completed prior to appointment. All costs are at the contractor’s expense.

1.7.2 Installation Access: See clause 5152-225-4001 -- INSTALLATION CLEARANCE RERQUIREMENTS (June 2016) in basic contract. The NATO KFOR access badge is the credential required for installation entry and privileges within Kosovo. A NATO KFOR access badge will be granted to each contract employee depending on personnel type defined by the NATO KFOR Badging Standard Operating Procedure.

Upon the termination of employment or termination/cancellation of this contract, the Contractor is responsible to collect the installation access passes. The Contractor shall collect the installation access passes the same day employment of an individual has expired/terminated, and shall return them to the issuing office within three (3) workdays.”

1.7.3 Background Checks: U.S. and Host Nation Contractors. The contractor shall provide and installation pass log within thirty (30) calendar days after contract award. The pass log shall be updated as employees are added or removed and submitted to the COR within 5 days after changes.

Program Management Personnel, Administrative, and Logistics/Property Book personnel will require a Common Access Card (CAC), for logical access to the computer network (NIPRNet).

Personnel shall undergo a Tier 1 investigation (T1). The T1 will be processed through the Personnel Security Investigation Center of Excellence in coordination with the supporting security officer. Results of the T1 will be returned to the supporting government security office. These checks will be initiated after arrival on site. Employees may start duties while this check is ongoing, however, will not be granted access to the computer network until an interim adjudication has been made and CAC issued. The T1 should be completed within 120 days; for any check not completed with 120 days, the contractor will request a waiver from the KO. All costs are at the contractor’s expense.

U.S. personnel hired under this contract (that do not require a security clearance or a CAC):

The contractor shall conduct a check of arrest and criminal history records of the state(s) in which an applicant has resided. The checks will be made through the National Crime Information Center (NCIC). If the hiring organization does not have an NCIC terminal, they may request support through a local police or sheriff department. A specific inquiry into the individual’s suitability under Section 922(g)(9), Title 18, United States Code (The Lautenberg Amendment), which amended 18 USC 921 et seq. (The Gun Control Act of 1968), will be made as part of the pre-employment screening. These checks shall be conducted prior to employee starting guard duties. The Government will verify results of this investigation. All costs are at the contractor’s expense.

Local National (LN) employees:

Contractor employees who are not U.S. citizens are required to complete KFOR screening at Camp Bondsteel every six months, or on an as- required basis. Contractor shall set up screening appointments prior to hiring new employees at least three days prior to employees starting work; this can be done by email or phone. The contractor shall escort all new employees (who are not U.S. citizens) to the KFOR screening office. LN personnel will need 2 forms of photo identification, plus a local police agency check at the time of screening paid for at contractor expense with no costs to the Government.

1.7.4 Physical Security: The Contractor shall be responsible for safeguarding all Government equipment, information and property provided for Contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured IAW AR 190-13, “The Army Physical Security Program.”

1.7.5 Operations Security (OPSEC) Requirements: Contractor personnel shall adhere to facility security policies and restrictions. The contractor shall submit an Operations Security (OPSEC) Plan within 30 calendar days after contract award, subject to review and approval by the KO. This plan must focus on the protection of critical information (both government and contractor information), to include where it is located, how it is stored and the custodian who is responsible.

1.8 Key Control: The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government will be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan, and the Contractor’s Security Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any incidents of lost or duplicate keys/key cards to the Contracting Officer. In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the Government, the total cost of re-keying or the replacement of the lock or locks perform the replacement of locks or re-keying shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor. The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer. The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Contractor’s Quality Control Plan.

1.9 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings the contracting officer will apprise the Contractor of how the Government views the Contractor's performance and the Contractor shall apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.10 Contracting Officer Representative (COR): The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of Government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.11 Key Personnel: The follow personnel are considered key personnel by the Government: Project Manager, Site Manager, and Logistical/Property Book Personnel. The Contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the Contractor when the manager is absent shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between 08:00 a.m. and 5:00 p.m. Monday thru Friday except Federal holidays or when the Government facility is closed for administrative reasons. Qualifications for all key personnel are listed below:

Project Manager: The Project Manager shall be a U.S. citizen, have a Secret security clearance, and have as a minimum at least seven (7) years of supervisory or management experience. The experience is required in security, law enforcement, contract management, or operations areas within the last 2 years. This experience can be credited by service in the armed forces, civilian police, or commercial security. The nature and extent of this experience shall be such that the individual has the capability to effectively manage a security operation of the type described within the PWS. The contractor will be responsible for verifying experience for this position. A resume and letter of intent must be included within the offeror’s proposal.

Site Manager: The Site Manager shall be a U.S. Citizen, have a Secret security clearance, and have as a minimum at least five (5) years of supervisory or management experience. The experience is required in security, law enforcement, contract management, or operations areas within the last 2 years. This experience can be credited by service in the Armed Forces, civilian police, or commercial security. The nature and extent of this experience shall include planning, supervision, training and human resources for a 35-50-person military unit or private security detail. The contractor shall be responsible for verifying experience for this position. A resume and letter of intent must be included within the offeror’s proposal.

Logistical/Property Book Administration: The contractor shall provide a logistical/property book administrator for property accountability and management of all Government Furnished Equipment (GFE). Personnel hired into this position shall be able to obtain a CAC under the provisions of para 1.6.12.3 to access the Global Combat Support System – Army (GCSS-Army). This position may be a U.S. citizen or a qualified Kosovo local national employee with documented administrative or logistical experience in managing the accountability of high value GFE and contractor property assets. If it’s a Kosovo Local National, then English language proficiency level II is the required for this position. The contractor will be responsible for verifying experience for these positions.

1.11.1 Special Qualifications:

Force Protection Operations Center (FPOC) Armed Supervisor: The contractor shall provide a minimum of one armed FPOC Supervisor post on a twenty-four hour, seven days (24/7) a week basis at Camp Bondsteel. The primary function of the FPOC Supervisor is liaison between the Site Manager and post supervisors and he/she is responsible for the overall management of the shift. The FPOC Supervisor will document all contract performance issues, violations of regulations, SOP, directions or in other problems that may have occurred on the shift in a staff journal or equivalent record. This record of findings, and all incident reports generated, shall be submitted for the COR daily (see deliverables). The FPOC Supervisor shall be well versed with the requirements of this contract, be a U.S. Citizen, and must have a minimum of two (2) years supervisory experience in security or law enforcement within the Armed Forces, civilian police, or commercial security. This experience must have occurred within the past five (5) years. FPOC Supervisors will maintain armed-guard status (i.e., qualified and trained as an armed guard). The contractor shall be responsible for verifying experience for these positions; to be available for review by the COR and KO upon request.

Post Armed Supervisors: A supervisor shall be located at and manage each area or post during that shift’s tour of duty. The primary function of the supervisor is liaison between FPOC Supervisor and armed/unarmed guards under his/her control; supervisors shall ensure contract performance and troubleshoot any problems that occur while on shift. A record of findings shall be prepared for submission to the FPOC Supervisor prior to the end of each shift. Supervisors may perform duties as an assigned guard on a short-term basis if it does not detract or negatively affect his/her supervisory duties (e.g. Relief of a guard, assist during a surge of vehicles or as directed by the Site Manager or COR). Supervisors shall be a U.S. Citizen, and must have a minimum of two (2) years supervisory experience in security or law enforcement, within the Armed Forces, civilian police, or commercial security within the past five (5) years. Personnel performing supervisory duties under this contract will maintain armed guard status (i.e., qualified and trained as an armed guard). The contractor shall be responsible for verifying experience for these positions; to be available for review by the COR and KO upon request.

Armed Guards: The Contractor shall provide trained, certified armed guards as necessary, to man the required coverage stated in this PWS. These personnel shall be U.S. Citizens and have a minimum of two (2) years’ experience in security, law enforcement, or service within the Armed Forces, civilian police, or commercial security within the past ten (10) years. The contractor will be responsible for verifying experience for these positions; to be available for review by the COR and KO upon request.

Unarmed Guards (Kosovo Citizens or with Residency Status in Kosovo): The Contractor shall provide trained unarmed security guards to maintain coverage of posts as required in the General or Special Guard Orders. Unarmed guards must be citizens of Kosovo and have at least two (2) years civilian or military security guard service, police, or military operational experience within the past five (5) years prior to assuming duties under this contract. The contractor shall be responsible for verifying experience for these positions; to be available for review by the COR and KO upon request. All local national personnel shall be able to converse in English consistent with a Level 1 category as outlined in PWS exhibit 23; to the degree that they understand oral and written communications and can express themselves in matters pertaining to their work, i.e. reporting of emergency situations.

1.12 Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. The contractor shall also ensure that all documents or reports produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed. Contractor personnel identification shall be easily identifiable through the display of badges IAW AER 27-715 Contractor Identification.

All contract personnel shall wear laminated KFOR identification badges provided by the Government when on Camp Bondsteel. The KFOR badge will contain a photo of the employee, name of employee, and Contractor's name. KFOR badges shall be worn on the outer garment in full view, attached to the outer shirt or jacket pocket by a button or clip or worn around the neck secured by a chain or lanyard. KFOR badges shall be returned to the COR upon termination of employment, or in the event of contract termination.

1.13 Contractor Travel: Reserved

1.14 Other Direct Costs: Reserved

1.15 Data Rights: Reserved

1.16 Non-Disclosure Requirements: Performance under this contract may require the Contractor to access data and information proprietary to a Government agency, another Government Contractor, or of such nature that its dissemination or use other than as specified in this work statement would be averse to the interests of the Government or others. Neither the Contractor, nor Contractor personnel, shall divulge, nor release data or information developed, or obtained under performance of this work statement, except to authorize Government personnel or upon written approval of the KO. The Contractor shall not use, disclose, or reproduce proprietary data, which bears a restrictive legend, other than as specified in this PWS. All documentation showing individual names or other personal information shall apply, and shall be controlled and protected under the provisions of the Privacy Act of 1974, Public Law 93-579, 5 United States Code (U.S.C.) Section 552a.

The use of propaganda violates DOD Commercial Use of Imagery Guidelines stated at (http://www.defenseimagery.mil/products/dodimagery/commercialuse.html. The Contractor shall not cite any information (e.g., contract information, pictures, locations, etc.) obtained through this contract on any marketing tools to include its company website.

1.17 Non-Disclosure Statements: The Contractor shall provide signed non-disclosure agreements to the Government prior to commencement of work under the contract. Disclosure of information by Contractor personnel may result in Contractor personnel removal from performance of duties under this contract.

1.18 Organizational Conflict of Interest (OCI): Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications, or work statements, etc.) or perform evaluation services which may create a current or subsequent OCI as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.19 Phase In /Phase Out Period: The contractor’s proposal shall include a mobilization plan outlining the logistical, human resource, training, and administrative tasks that the contractor shall complete to assume full performance. The plan shall provide specific target dates/milestones for accomplishing all tasks to assume full performance (e.g. recruiting, hiring, and training employees; procuring supplies and equipment; delivering supplies and equipment to site; and processing background checks). The mobilization period (phases in/phase out) will run from contract award date to sixty (60) calendar days after contract award. The contractor shall be responsible for hiring, training, and equipping employees to achieve full performance within the mobilization timelines. To minimize the impact on security operations, the contractor shall have at least 90% of supervisors, armed and unarmed guard positions hired and on-site within the first 45 days (of the 60 day) mobilization period. In addition, within the first 45 days of the mobilization period, those on-site personnel shall have the necessary contractor-provided uniforms, footwear, seasonal clothing, and equipment. During the mobilization/phase-in period, the Contractor shall fine-tune its execution of the performance requirements to commence full performance of services on the full performance start date. The mobilization period will not apply in the event the incumbent contractor is awarded the contract.

1.20 Safety: Camp Bondsteel is subject to Occupational Safety and Health Administration (OSHA) and other applicable U.S. laws and regulations. The contractor shall ensure compliance for the protection of employees. The Government shall ensure that Government-provided facilities comply with USAREUR health and safety standards and will correct health and safety hazards as required. The contractor will comply with most current published Camp Bondsteel Housing SOP for billeting safety standards.

1.20.1 Safety Plan and Program: Contractor shall develop a safety program to ensure compliance with applicable OSHA, U.S. government, USAREUR, and Bondsteel safety standards. This shall be available for review and approval by the KO within 30 days of contract award.

1.21 Environmental Compliance: Camp Bondsteel is subject to applicable U.S. laws and regulations. The contractor shall ensure environmental compliance. The contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish cleaning vehicles and equipment.

1.22 Environmental Compliance Plan and Program: The contractor shall develop an environmental compliance program to ensure compliance with applicable U.S., USAREUR, and Bondsteel environmental standards. This shall be available for review and approval by the KO within 30 days of contract award.

1.23 Required Training:

1.23.1 Anti-Terrorism (AT) Level I Training: The Contractor shall complete AT Level I Training within thirty (30) calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever applies, or thirty (30) calendar days after employment of new personnel, all contractor employees, including subcontractor employees, who are employed under the contract shall complete AT Level I awareness training within thirty (30) calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever applies. Contractor personnel travelling overseas shall complete area of responsibility (AOR) specific AT awareness training for U.S. based contractor employees and associated sub-contractor employees. The Contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee to the COR (or to the contracting officer, if a COR is not assigned) within ten (10) calendar days after completion of this training by all employees and subcontractor personnel. AT Level I awareness training is available at https://jkodirect.jten.mil. Contractor personnel must complete refresher training every twelve (12) months except AOR specific AT Level I training which shall be completed as required by local AT policies

If training cannot be conducted on the website, the Contractor shall coordinate with the COR who will contact the local AT Officer at their assigned location for classroom training. Contractor personnel completing training in the classroom will receive a certificate or the training attendance roster signed by the AT Officer. Verification of the training shall be provided to the COR within ten (10) calendar days after completion of the training.

1.23.2 OPSEC Training: Contractor employees, including subcontractors, shall complete Level I OPSEC training within thirty (30) calendar days of employment under this contract. OPSEC Level I training is available at http://www.cdse.edu/catalog/elearning/GS130.html. Contractor personnel must complete refresher training every 12 months. If training cannot be conducted on the website, the Contractor shall coordinate with the COR who will contact the local OPSEC Officer at their assigned location for classroom training. Contractor personnel completing training in the classroom will receive a certificate or the training attendance roster signed by the OPSEC Officer. Verification of the training shall be provided to the COR within 10 calendar days after completion of the training.

1.23.3 iWatch Training: The contractor and all associated subcontractors will brief all employees on the local iWatch program (training standards provided by the requiring activity ATO). This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training will be completed within thirty (30) calendar days after the contract is awarded and within 30 (30) calendar days after new employees commence contract performance, with the results reported to the COR within thirty (30) calendar days after the contract is awarded.

1.23.4 Information Assurance (IA) Training: Contractor employees, requiring access to Government information systems shall complete the DOD IA Cyber Awareness Training within thirty (30) calendar days of employment. Training is available at https://ia.signal.army.mil/DoDIAA/default.asp. All Contractor personnel performing services under this contract with access to a Government information system must be registered in the Army Training Certification Tracking System (ATCTS), the web address is https://atc.us.army.mil/iastar/index.php. Contractor personnel must complete refresher training every twelve (12) months.

1.23.5 Threat Awareness and Reporting Program (TARP): Threat Awareness and Reporting Program (TARP). The contractor will ensure all employees attend the government-provided Threat Awareness and Reporting Program (TARP) briefing IAW AR 381-12. This training will be used to inform employees of the types of behavior to watch for and instruct employees where to report suspicious activity. This training is required for all contractors (U.S. citizens and host country-Kosovo citizens). Employees will attend the training within 30 calendar days of contract award, or within 30 calendar days of new employees' commencing duty. All contractor employees will complete this training annually. The contractor shall document training completion for each employee; this documentation shall be available to the KO or COR upon request. These training hours are not annual billable hour.

1.23.6 Training Records: The contractor shall ensure that each security guard under this contract has completed the training requirements listed in this PWS. For detailed training requirements, refer to Part 5 and the example training outlines in Part 7 Technical Exhibits within this PWS. After initial training, each security guard shall be retrained annually for the duration of the contract on applicable tasks. Training will be accomplished at the expense of the contractor at no additional cost to the Government. The contractor shall develop written training schedules that follow the overall contractor- developed training plan to maintain proficiency for all armed and unarmed guards within this contract. The written schedules shall be in English and must reflect the location, date, and time of all training classes. The contractor shall provide the COR with copies of the training plan and training schedules on a monthly basis not later than 1700 hours on the first of the month. The contractor is responsible for maintaining all training records; records and shall retain those records for the duration of the contract and for two years after contract completion. Copies of all training records will be made available to the KO or COR upon request.

1.24 Drug Testing: As a condition for employment under this contract, all employees shall be required to undergo testing for drug/substance abuse. The Contractor is responsible for drug testing procedures and all costs associated with testing. Within the offeror’s proposal, the offeror shall submit the procedures for conducting the required pre-employment drug testing, to include identification of a licensed/certified (non- government) drug testing verification facility with compliant testing results delivery confirmation and method of delivery.

1.24.1 All contract personnel shall, prior to initially reporting for duty, agree to submit to random and ongoing drug testing for the duration of their employment under this contract. Employees that refuse drug testing at any time will not be allowed to perform under this contract. Documentation will be maintained by the contractor, and available for review by the KO or COR upon request. For pre-employment testing, urine test sample results are required at least within thirty (30) of contract award date. After contract award date and for the duration of the contract, all new employees shall provide a urine test sample for pre-employment initial drug screening prior to actual employment under this contract.

1.24.2 During each period of contract performance, the contractor shall conduct random drug testing, 10% monthly, with 120 percent coverage. All drug testing is at the contractor’s expense. At a minimum, testing will determine if cannabis and cocaine are present in the employee's system. The test may include a third drug of choice, i.e., amphetamines, barbiturates, LSD, opiates, or other illicit chemicals. Personnel selected for testing shall be given not more than four (4) hours’ notice before urine samples are given. Unannounced periodic testing shall be conducted at irregular intervals and of such frequency as to ensure all security guards are tested at least once annually.

1.24.3 If on-site instant drug testing methods are used for monthly and/or directed screening, a positive result shall be immediately followed up by an evidentiary sample taken by an independent laboratory. This re-test will occur within 4 hours and shall be used to determine the concentrations of substances in the sample. This information is required to ensure accuracy of the testing process and provide detail for medical personnel to evaluate against declared or undeclared prescription medication or illicit drugs.

1.24.4 When there is a reasonable suspicion (evidence that meets legal sufficiency or probable cause) that a contractor employee uses or is suspected of being under the influence of drugs, that employee shall provide a urine sample for testing as directed by the COR within one hour and without delay. The contractor shall immediately suspend the employee from performing duties under this contract until test results are received and verified.

1.24.5 When there is a mishap or safety/security violation, the Contracting Officer or COR may determine that drug testing is required based on the circumstances. If testing is required, employees involved in the incident shall provide a urine sample without delay as directed by the COR. The Contracting Officer must determine and notify the contractor if the employee(s) can continue to work or must be suspended until drug test and investigation results have been evaluated.

1.24.6 The Project Manager or Site Manager shall immediately notify the Contracting Officer and the COR of any employee with a confirmed positive drug test result. Contract personnel that test positive for illegal drug use shall be removed immediately from performing under this contract. Likewise, refusal to submit to a drug test shall be grounds for removal under this contract. Medically prescribed drugs authorized by a physician and confirmed by appropriate evidence shall be excluded from such determination. If an individual tests positive and presents mitigating facts to show cause, the Project Manager may request a second test or test re-evaluation. If approved by the COR, the individual may be assigned to non-security related duties pending completion of evaluation. Should this test or re-evaluation show positive, the individual shall be removed under this contract. All costs associated with processing the urine samples, including time away from work shall be borne by the contractor.

1.25 Medical Requirements: All Contractor personnel under this contract shall be physically and mentally able to perform their assigned duties. They shall be in good physical and mental health and free of any physical and mental disabilities that would prevent them from performing their duties. They shall possess binocular vision correctable to 20/30, shall be free of color blindness, and shall be capable of hearing normal conversation at five meters with or without a hearing aid. Contractor employees working under this contract as guard personnel and supervisors must submit annually to a medical physical (examination) administered by a medical doctor certified by one of the 50 states of the U.S.A. or its territories, or an internationally certified medical doctor of a NATO member country. The contractor shall maintain medical certificates for each contract employee, certifying their physical well- being in accordance with this contract, prior to the employee beginning work under this contract. The certificate shall be signed by a licensed medical doctor meeting the requirements in this paragraph. This medical certification shall be accomplished on an annual basis. The contractor shall maintain on-record medical certificates for all employees and provided to the KO or COR upon request. For U.S. citizens, HIPA privacy regulations will be maintained. All medical examinations and diagnostic tests shall be at the Contractor's expense.

1.26 Physical Requirement: Security guards shall possess and maintain the necessary physical dexterity and stamina to ensure accomplishment of assigned missions. Minimum physical ability requirements are related to the individual’s job requirements, because they provide relative measures of the individual’s preparedness to perform physically demanding tasks in emergency situations. The dexterity and stamina include walking guard under local types of weather and terrain conditions, pursuit of intruders over rough and hazardous terrain, around structures or over low obstacles, and the initiation of immediate action in emergency situations, such as fire, theft, accidents, sabotage, explosions, natural disaster, and acts of terrorism.

PART 2

DEFINITIONS & ACRONYMS

2. Definitions and Acronyms:

2.1 Definitions:

Contractor - A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

Contracting Officer - A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

Contracting Officer's Representative (COR) - An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor if that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

Defective Service - A service output that does not meet the standard of performance associated with the Performance Work Statement.

Deliverable - Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

Key Personnel - Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

Physical Security - Actions that prevent the loss or damage of Government property.

Quality Assurance - The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

Quality Assurance Surveillance Plan (QASP) - An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

Quality Control - All necessary measures taken by the Contractor to assure that the quality of a product or service shall meet contract requirements.

Work Day - The number of hours per day the Contractor provides services in accordance with the contract.

Work Week - Monday through Friday, unless specified otherwise.

2.2 Acronyms:

ACP Access Control Point ACOR Alternate Contracting Officer's Representative AER Army Europe Regulation AFARS Army Federal Acquisition Regulation Supplement AG Armed Guard AOR Arear of Responsibility APO Army Post Office AR Army Regulation AST Area Support Team CBS Camp Bondsteel CCE Contracting Center of Excellence CFE Contractor furnished Equipment

CSG Contract Security Guard CTR Contractor DA Department of the Army DAC Department of the Army Civilian

DFAC Dining Facility

EDE Explosive Detection Equipment (Same as EDS, ETD) EDS Explosive Detection System (Same as EDE, ETD) ETD Explosive Trace Detection (Same as EDS, EDE) FAR Federal Acquisition Regulation FP Force Protection FPCON Force Protection Condition FPOC Force Protection Operation Center FPWG Force Protection Working Group GFE Government Furnished Equipment HHMD Hand Held Metal Detector HIPAA Health Insurance Portability and Accountability Act of 1996 HMMWV High Mobility Multi-Wheeled Vehicle IAW In Accordance With ID Identification IDS Intrusion Detection System IPC Interpersonal Communication IR Incident Report IRP Individual Reliability Program KFOR Kosovo Forces (NATO) KO Contracting Officer KP Kosovo Police KSF Kosovo Security Force LN Local National MEDEVAC Medical Evacuation MNBG-E Multi-National Battle Group – East MP Military Police MWR Morale, Welfare, Recreation NATO North Atlantic Treaty Organization NTV Non-Tactical Vehicle

PMO Provost Marshal Office POC Point of Contact POV Privately Owned Vehicle PPE Personal Protective Equipment PRS Performance Requirements Summary PSO Physical Security Officer PWS Performance Work Statement PX Post Exchange

RKS Republic of Kosovo SALUTE Size, Activity, Location, Uniform, Time, Equipment SAR Suspicious Activity Report SIR Serious Incident Report SOP Standard Operating Procedure TARP Threat Activity Reporting Program TE Technical Exhibit TMC Troop Medical Clinic UG Unarmed Guard UXO Unexploded Ordnance WTMD Walk-Through Medal Detector XKS Kosovo

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. Government Furnished Items and Services:

3.1 Services: The Government will provide Billeting for U.S. citizens only. Billeting will be IAW USAREUR Red Book standards(www.eur.army.mil/pdf/Red_Book.pdf)

· Army Post Office (APO) privileges for U.S. citizens only.

· Dining Facility (DFAC) support. Due to the logistics difficulty of rotating on-duty personnel, take-out meals will be provided while on shift. Also warming beverages to include coffee and soup will be made available. Contractor is responsible for pick-up and return of containers to the DFAC.