W564KV-18-R-0041_0001.pdf

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83) Prescribed by GSA

FAR (48 CFR) 53.243

1.The purpose of this amendment is to update Section 5 Specific Tasks of the PWS in order to clarify the number of access points required for equipment installation.

2.All other terms and conditions of this solicitation remain unchanged.

1. CONTRACT ID CODE PAGE OF PAGES

J 1 18

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 20-Sep-2018

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street, County, State and Zip Code) X W564KV18R0041

X 9B. DATED (SEE ITEM 11)

07-Sep-2018

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer is extended, X is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning 1 copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

20-Sep-2018

CODE

TCC-KAISERSLAUTERN

KLEBER KASERNE MANNHEIMER STRASSE 238

BLDG 3233

67657 KAISERSLAUTERN

GERMANY

W564KV 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

EMAIL:TEL:

W564KV18R0041

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 1449 - CONTINUATION SHEET

The following have been modified:

PERFORMANCE WORK STATEMENT

PERFORMANCE WORK STATEMENT (PWS)

Site G, Gaziantep, Turkey

WI-FI Data Services 05 Sept 2019

Part 1

General Information

1. Introduction: This is a non-personal services contract to provide unlimited commercial Internet Services for Morale, Welfare, and Recreation (MWR) purposes at the United States (U.S.) Army Forward Operating Site in Turkey, henceforth referred to as Site G. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Background: This is a service contract to provide unlimited, high speed commercial Internet

Services for United States (U.S.) Army Forward Operating Site in Turkey, henceforth referred to as Site G. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.2. Scope: The Contractor shall provide high speed (between 75-150mbps), uninterrupted commercial Wi-Fi Services on a 24-hour; 7-days a week basis in accordance with this PWS and specific tasks identified in section 5.

1.4 Objectives: Provide authorized personnel a secure and reliable means to contact family, to perform online banking transactions, to access distance education, and to conduct other essential business via online resources.

1.5 Period of Performance: The period of performance shall be for one (1) Base Year of 12 months and two (2) 6-month option years. The Period of Performance reads as follows:

Base Period: 01 October 2018 – 30 September 2019 Option Period 1: 01 October 2019 – 31 March 2020 Option Period 2: 31 March 2020 – 30 September 2020

1.6 General Information:

1.6.1 Quality Control Plan (QCP): The contractor shall develop and maintain a Quality Control Plan (QCP) to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor's QCP is the means by which it assures that the work provided complies with the requirements of the contract. At a minimum, the QCP must include the following to be acceptable:

a. A chart showing the organizational structure and lines of authority, the names, qualifications, duties, responsibilities, and classification of each member of the contractor's Quality Control Team.

b. How will the contractor monitor work to ensure that performance complies with all timelines, deadlines, and goals?

c. How will the contractor monitor work to ensure that performance complies with all specifications and requirements of the contract, including clauses?

d. How will the contractor monitor and ensure staff qualifications remain current and valid throughout contract performance?

e. How will the contractor ensure all keys issued will remain controlled items (Paragraph 1.8 Key Control)?

f. How will the contractor inventory and track maintenance of all Government Provided Equipment / Materials?

g. How will the contractor identify, investigate, and correct any non-conforming performance and prevent similar deficiencies in the future

h. How will the contractor file and save all Quality Control related documents for the life of the contract plus 5 years.

An analysis of quality control and timeliness reports shall be sent to the COR within ten (10) calendar days. A final QCP shall be submitted to the KO through the COR for review and acceptance within ten

(10) calendar days after date of contract award. After acceptance of the QCP, the contractor will receive the KO’s acceptance in writing. Any changes to the accepted QCP will be required to be resubmitted for acceptance within five (5) calendar days.

The Contractor shall inform the COR of issues or potential issues that might affect the performance within two (2) hours of identifying those issues. Verbal reports will be followed up by written reports within five

(5) calendar days.

1.6.2 Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.3 Recognized Holidays: US Holidays Work shall be performed on U.S. holidays occurring during the normal workweek unless otherwise directed by the contracting officer. When a U.S holiday occurs on a Saturday or a Sunday, the holiday is observed on the preceding Friday or following Monday, respectively.

Host Nation Holidays Work shall be performed on local Host Nation* holidays occurring during the normal workweek unless otherwise directed by the contracting officer.

2.0.1 U.S. Holidays:

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day

2.3.3 Turkish Holidays:

New Year’s Day (Yılbaşı) National Sovereignty and Children's Day (Ulusal Egemenlik ve Çocuk Bayramı) Labour and Solidarity Day (Emek ve Dayanışma Günü)

Commemoration of Atatürk, Youth and Sports Day (Atatürk'ü Anma Gençlik ve Spor Bayramı) Victory Day (Zafer Bayramı) Republic Day (Cumhuriyet Bayramı) Ramadan Feast (Ramazan Bayramı or Şeker Bayramı) Sacrifice Feast (Kurban Bayramı)

1.6.4 Hours of Operation: The contractor shall be responsible for providing 24-hour uninterrupted internet connectivity from Monday thru Sunday, except when government facilities are closed due to local or national emergencies, government directed facility closings, scheduled network maintenance downtime, or uncontrollable network/internet outages.

1.6.5 Training Holidays: USAREUR has historically granted military personnel Training Holidays as compensation for time that they spent in field training. These are typically combined with regular holiday leave schedules (for example, Christmas half days or day on day off schedules). Training Holidays may affect access to military operated facilities. If scheduled work or access to facilities is required, coordination with occupants will be necessary or the work in affected facilities shall be rescheduled after the training holiday. However, announced training holidays or exodus of military personnel may provide the contractor with an opportunity for unrestricted access to facilities and areas. The Contractor shall take full advantage of such opportunities by planning maintenance or actions that are better accomplished when such areas are vacant.

1.6.6 Place of Performance: The work to be performed under this contract will be performed at Site G, Gaziantep, Turkey.

1.6.7 Type of Contract: The government will award a Firm Fixed Type contract.

1.7 Security Requirements:

1.7.1 Security Program: The contractor shall ensure all contractor employees authorized to perform work under this contract obtain installation access as required by USAREUR Regulation 190-16.

Contractor employees and property may be subject to search and seizure upon entering and leaving installations and facilities in Turkey. The Contractor shall return all issued U.S. Government Common Access Cards, installation badges, and/or host nation base access passes when the contract is completed or when a contractor employee no longer requires access to the installation or facility.

Contractor employees shall comply with government physical security plans in effect at government facilities. Army in Europe Regulation 190-16, Installation Access Control, may be accessed at https://aepubs.army.mil/pdfpubs/AER190-16.pdf. See Clause CCE-225-4001, “INSTALATION

CLEARANCE REQUIREMENTS.”

1.7.2. Personnel Security Clearance Requirements: RESERVED

1.7.3 Installation Access: See clause 5152-225-4001 -- INSTALLATION CLEARANCE REQUIREMENTS (June 2016) in basic contract. The contractor shall provide an installation pass log within 30 calendar days after contract award. The pass log shall be updated as employees are added or removed and submitted to the COR within 5 days after changes.

Upon the termination of employment or termination/cancellation of this contract, the Contractor is responsible to collect the installation access passes. The contractor shall collect the installation access passes the same day employment of an individual has expired/terminated, and shall return them to the issuing office within three (3) workdays.”

The following Installation Supporting Documents will also be submitted to the COR (at a minimum) of 48 hours prior to installation access:

1. Prosecution Paperwork for Host Nation vendors

2. Picture of Vehicle Registration

3. Copy of Driver’s License

1.7.4 Background Checks: See clause 5152.204-4008-Background Checks (June 2016) – U.S. and Host Nation Contractors. The contractor shall provide an installation pass log within thirty (30) calendar days after contract award. The pass log shall be updated as employees are added or removed and submitted to the COR within 5 days after changes.

1.7.5 Physical Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured IAW AR 190-13, “The Army Physical Security Program.”

1.7.6 Operations Security (OPSEC) Requirements: Contractor personnel shall adhere to facility security policies and restrictions. If applicable, government issued access badges shall not be worn outside designated facilities where visible to the general public. The Contractor shall immediately report suspicious activities to security personnel.

1.8 Key Control: RESERVED

1.9 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.10 Contracting Officer Representative (COR): The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance:

maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.11 Key Personnel: The follow personnel are considered key personnel by the government: Contract Manager. The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available 24 hours a day, 7-days a week, while the sites are occupied by rotational US rotational forces that are participating in unified military operations in the region. Qualifications for all key personnel are listed below:

Contract Manager Qualifications: The contract manager shall provide sufficient technical expertise to ensure that services provided under this contract are performed efficiently, accurately, on time, and in compliance with the requirements of this PWS. The contract manager shall also ensure that all personnel operating under this contract (to include subcontractors) possess the appropriate computer and information assurance certifications, as well as the knowledge, skills, and abilities required to properly execute the duties and requirements of this contract.

1.11.1 Special Qualifications: The contractor shall possess the necessary technical expertise to establish and maintain high speed/broadband internet connectivity, as well as comply with the necessary training and requirements as applicable, to perform services under this contract. At a minimum, the contractor shall:

1.11.1.1 Be knowledgeable about the latest computer technology and software.

1.11.1.2 Be knowledgeable of the functions and operations of computers, computer hardware, associated computer peripherals, and fiber optic/wireless capabilities.

1.11.1.3 Be knowledgeable in setup, operation, and maintenance of computer networks and internet service.

1.11.1.4 Possess the ability to create and update web sites as needed to conduct business/provide service.

1.11.1.5 Possess the ability to troubleshoot and solve computer, network, and internet related problems.

1.11.1.6 Possess the ability to communicate on technical issues with individuals that possess varying degrees of computer familiarity.

1.11.1.7 Possess the ability to collect and compile computer, network, and internet usage data.

1.11.1.8 Be licensed and accredited to provide services in Turkey IAW the requirements set by Bilisim Teknolojileri Kurumu (BTK).

1.11.1.9

1.12 Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed. Contractor personnel identification shall be easily identifiable through the display of badges IAW AER 27-715 Contractor Identification.

1.13 Contractor Travel RESERVED

1.14 Other Direct Costs: RESERVED

1.15 Data Rights: The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.16 Non-Disclosure Requirements RESERVED

1.17 Non-Disclosure Statements The Contractor shall provide signed non-disclosure agreements to the Government prior to commencement of work under the contract. Disclosure of information by Contractor personnel may result in Contractor personnel removal from performance of duties under this contract.

1.18 Organizational Conflict of Interest (OCI): Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCI as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.19 Phase In /Phase Out Period: Not applicable. This is a new requirement, and no incumbent contractor exists, A Phase In/Phase out Period is unnecessary. The Contractor shall become familiar with performance requirements prior to commencing full performance of services on the contract start date.

1.20 Safety: The contractor will stress safety and safe operating practices among all employees while performing the tasks contained in this PWS.

1.20.1 Safety Plan and Program: The contractor will implement and abide by the guidelines outlined in their internal safety plan and program.

1.21 Environmental Compliance: RESERVED

1.22 Environmental Compliance Plan and Program: RESERVED

1.23 Required Training:

1.23.1 Anti-Terrorism (AT) Level I Training: AT Awareness Training for Contractor Personnel Traveling Overseas. Contractors required traveling overseas while performing requirements of this contract will comply with the DoD Foreign Clearance Guide at https://www.fcg.pentagon.mil/fcg.cfm and the Department of State Travel Warnings at travel.state.gov.

1.23.2 OPSEC Training: The contractor will comply with the requiring activity's OPSEC Plan/SOP. The Contractor shall comply with all applicable Department of Defense (DoD) security regulations and procedures during the performance of this contract. The Contractor shall not disclose and must safeguard procurement sensitive information, computer systems and data, Privacy Act data, and Government personnel work products that are obtained or generated in the performance of this contract.

1.23.3 iWATCH Training: The contractor and all associated subcontractors working within an Army-controlled installation, facility, or area, will brief all employees on the local iWatch program (training standards provided by the requiring activity Antiterrorism Officer).

This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training will be completed within 30 calendar days of contract award and within 30 calendar days of new employees' commencing performance, with the results reported to the COR no later than 60 days after contract award.

1.23.4 Information Assurance (IA) Training: All contractor

employees and associated subcontractor employees must complete the Army IA awareness training before issuance of network access and annually thereafter. All contractor employees working IA/IT functions must comply with DoD and Army training requirements in DoDD 8570-.01-M and AR 25-2 within 6 months of employment. The training is available online at https://ia.signal.army.mil/DoDIAA/.

All contractor employees and associated subcontractor employees' supporting IA/IT functions shall be appropriately certified upon contract award. The baseline certification as stipulated in DoD 8570.01-M must be completed upon contract award.

PART 2

DEFINITIONS & ACRONYMS

2. Definitions and Acronyms:

2.1 Definitions:

Contractor - A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

Contracting Officer - A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

Contracting Officer's Representative (COR) - An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

Defective Service - A service output that does not meet the standard of performance associated with the Performance Work Statement.

Deliverable - Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

Key Personnel - Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

Physical Security - Actions that prevent the loss or damage of Government property.

Quality Assurance - The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

Quality Assurance Surveillance Plan (QASP) - An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

Quality Control - All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

Subcontractor - One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

Work Day - The number of hours per day the Contractor provides services in accordance with the contract.

Work Week - Monday through Friday, unless specified otherwise.

2.2 Acronyms:

ACOR Alternate Contracting Officer's Representative AFARS Army Federal Acquisition Regulation Supplement AR Army Regulation CCE Contracting Center of Excellence CFR Code of Federal Regulations CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTR Contracting Officer's Technical Representative COTS Commercial-Off-the-Shelf DA Department of the Army DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DMDC Defense Manpower Data Center DOD Department of Defense FAR Federal Acquisition Regulation HIPAA Health Insurance Portability and Accountability Act of 1996 KO Contracting Officer OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program TE Technical Exhibit

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. Government Furnished Items and Services:

3.1 Services: RESERVED

3.2 Facilities: The Government will provide adequate facilities or areas at Site G to house routers and devices.

3.3 Utilities: The Government will provide the electricity necessary to power the contractor provided equipment at Site G necessary to properly maintain Wi-Fi access points and service.

3.4 Equipment: RESERVED

3.5 Property Management: RESERVED

3.6 Materials: RESERVED

3.7 Training: RESERVED

3.8 Common Access Cards (CAC): RESERVED

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. Contractor Furnished Items and Responsibilities:

4.1 General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this PWS.

4.2 Secret Facility Clearance RESERVED

4.3 Materials: The Contractor shall provide all required materials not listed under Section 3 of this PWS to perform the tasks contained in the PWS.

4.4 Equipment: The Contractor shall provide all equipment listed under Section 3 of this PWS to meet the requirements of this PWS.

4.5 Common Access Cards (CAC) RESERVED

PART 5

SPECIFIC TASKS

5.1 Basic Services: The contractor shall establish and maintain wireless internet connectivity IAW the requirements outlined in this PWS.

5.1.1 Provide the appropriate number of access points to common areas as specified in this PWS.

Common areas are defined as an open area to perform personal and/ or professional tasks such as safe online shopping, financial transactions, collegiate studies and general web surfing. Generally recognized common areas are referred to as MWR room, Post/ Mail room, fitness center, community center, dining facility, or community spaces. Common areas do not include private rooms or admin/ office spaces.

5.1.2 Guard and provide protection against Identity Theft, Phishing, Spam, Dangerous Emails, Viruses, Malware, Hackers, and other potentially dangerous online threats.

5.1.3 Provide for email, social network, and instant messaging safety.

5.1.4 Provide port-to-port blocking to protect against data theft.

5.1.5 Monitor incoming/outgoing data with intrusion detection systems for any malicious activity.

5.1.6 Provide cyber security software to protect from the latest web/cyber threats and data theft. The software must be able to block and filter illegal, dangerous, and inappropriate websites and content that feature, at a minimum, pornography, online hate, gambling, and illegal file sharing or downloading. The solution shall be configured to allow for daily automatic updates to keep in pace with the rapid evolution of the internet.

5.1.7 Provide network maintenance, latest software fixes and patches, latest system and application refreshes/updates, and functional improvements.

5.1.8 Provide the following Customer Support:

5.1.8.1 Help Desk Support 24 hours a day/7 days a week.

5.1.8.2 Rapid break/fix dispatch and repair within 3-5 hours after notification by the Contracting Officer Representative with adequate trained technicians (only if the repairs and work are within scope of the contract and does not obligate the payment of money/additional funds by the Government).

5.1.8.3 Technical support (onsite or remote) for repair, system updates, testing, and maintenance of all equipment and devices used to provide internet connectivity.

5.1.9 Provide the following reports to the COR or designated government representative by the 1st of each month for the preceding month:

5.1.9.1 Bandwidth Utilization Report

5.1.9.2 Network Uptime and Downtime

5.1.9.3 Monthly Activity Report

5.1.10 Change all network passwords on a monthly basis or as directed by the COR, and provide the new passwords to the COR or designated government representative immediately upon being changed.

5.1.11 Ensure all equipment that is used to provide internet and wireless connectivity is kept clean and free from excessive dust buildup or anything that may cause the equipment to malfunction.

5.2. Recurring Services: The contractor shall provide continuous, uninterrupted wireless internet connectivity on a 24-hour, 7 days a week basis except for the conditions outlined in section 1.6.5.

5.3 On-Demand Services: The contractor shall be prepared to provide the following services if necessary and as directed in writing by the Contracting Officer:

1) Expand internet capabilities to other locations at Site G;

2) Establish and maintain additional wifi hotspots at other locations on Site G;

3) Add additional wired access points in MWR Common Areas at Site G;

4) Relocate service and/or equipment used to provide internet access at Site G;

5) Provide network and technical support for all locations and devices used to provide internet connectivity at Site G during expanded operations. The contractor shall not take any of the above actions to increase/expand internet capabilities unless directed in writing by the Contracting Officer.

5.3 Meetings, Conferences, and Briefings: The Contractor shall attend, participate in, and furnish input to scheduled and unscheduled meetings, conferences, and briefings that relate to the functions and services herein as required by the Government to provide effective communication and impart necessary information. The Project Manager or designated representative shall attend meetings as requested by the Government. Meeting attendees shall at times include Contractor managerial, supervisory, and other personnel knowledgeable of the subject matter. Meetings may start or end outside of regular duty hours.

5.4 Enterprise-Wide Contractor Manpower Reporting Application (eCMRA): The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the Army via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address:

http://www.ecmra.mil/. Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning 2019 Fiscal year. Contractors may direct questions to the help desk at help desk at:

http://www.ecmra.mill.

If contract period of performance ends prior to September 30, the contractor has 30 calendar days from end date of the contract to complete the eCMRA requirement.

PART 6

APPLICABLE PUBLICATIONS

6. Applicable Publications (Current Editions):

6.1.1 Joint Travel Regulation (JTR)

6.1.2 AR 735-5, Policies and Procedures for Property Accountability

6.1.3 DODD 8570.01, Information Assurance Training Certification and Workforce Management

6.1.4 AER 190-16 Installation Access Control System

6.1.5 AER 27-715 Contractor Identification

6.1.6 AR 530-1 Operations Security

6.1.7 Federal Acquisition Regulation

6.1.8 Defense Federal Acquisition Regulation Supplement

PART 7

ATTACHMENT/TECHNICAL EXHIBIT LISTING

7. Attachment/Technical Exhibit List:

7.1 Attachment 1/Technical Exhibit A – Performance Requirements Summary

7.2 Attachment 2/Technical Exhibit B – Deliverables Schedule

ATTACHMENT 1

Performance Requirements Summary The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

PERFORMANCE OBJECTIVE STANDARD PERFORMANCE

THRESHOLD

METHOD OF

SURVEILLANCE

1) PWS Part 1 Management and Administration Contractor shall comply with PWS provisions relating to Management and Administration operations.

Monthly COR PRS inspection checklist Pass / Fail criteria.

Document Number:

>95 Percent Total Overall PRS Inspection Checklist Compliant Rate

100% Inspection of COR PRS Inspection Checklist.

2) PWS Part 1 Management and Administration Contractor shall comply with PWS provisions relating to Management and Administration processes.

Surveillance Process Audits

0 Safety or Environmental Discrepancies < 1 Technical Discrepancies

Periodic Inspection

3) PWS Part 3 Government Furnished Item and Services Contractor shall comply with PWS provisions relating to Government Furnished Item and Services operations.

Monthly COR PRS inspection checklist Pass / Fail criteria.

Document Number:

>95 Percent Total Overall PRS Inspection Checklist Compliant Rate

100% Inspection of COR PRS Inspection Checklist.

4) PWS Part 3 Government Furnished Items and Services Contractor shall comply with PWS provisions relating to Government Furnished Items and Services processes.

Surveillance Process Audits

0 Safety or Environmental Discrepancies < 1 Technical Discrepancies

Periodic Inspection

5) PWS Part 4 Contractor Furnished Items and Services Contractor shall comply with PWS provisions relating to Contractor Furnished Items and Services operations.

Monthly COR PRS inspection checklist Pass / Fail criteria.

Document Number:

>95 Percent Total Overall PRS Inspection Checklist Compliant Rate

100% Inspection of COR PRS Inspection Checklist.

6) PWS Part 4 Contractor Furnished Items and Services Contractor shall comply with PWS provisions relating to Contractor Furnished Items and Services processes.

Surveillance Process Audits

0 Safety or Environmental Discrepancies < 1 Technical Discrepancies

Periodic Inspection

7) PWS Part 5 Specific Tasks Contractor shall comply with PWS provisions relating to Specific Tasks operations.

Monthly COR PRS inspection checklist Pass / Fail criteria.

Document Number:

>95 Percent Total Overall PRS Inspection Checklist Compliant Rate

100% Inspection of COR PRS Inspection Checklist.

8) PWS Part 5 Specific Tasks Contractor shall comply with PWS provisions relating to Specific Tasks processes.

Surveillance Process Audits

0 Safety or Environmental Discrepancies < 1 Technical Discrepancies

Periodic Inspection

9) PWS Part 6 Applicable Publications Contractor shall comply with PWS provisions relating to Applicable Publications operations.

Monthly COR PRS inspection checklist Pass / Fail criteria.

Document Number:

>95 Percent Total Overall PRS Inspection Checklist Compliant Rate

100% Inspection of COR PRS Inspection Checklist.

10) PWS Part 6 Applicable Publications Contractor shall comply with PWS provisions relating to Applicable Publications processes.

Surveillance Process Audits

0 Safety or Environmental Discrepancies < 1 Technical Discrepancies

Periodic Inspection

11) PWS Part 7 Technical Exhibit Listing Contractor shall comply with PWS provisions relating to Technical Exhibit Listing operations.

Monthly COR PRS inspection checklist Pass / Fail criteria.

Document Number:

>95 Percent Total Overall PRS Inspection Checklist Compliant Rate

100% Inspection of COR PRS Inspection Checklist.

12) PWS Part 7 Technical Exhibit Listing Contractor shall comply with PWS provisions relating to Technical Exhibit Listing processes.

Surveillance Process Audits

0 Safety or Environmental Discrepancies < 1 Technical Discrepancies

Periodic Inspection

ATTACHMENT 2

DELIVERABLES SCHEDULE

Deliverable Frequency # of Copies Medium/Format Submit To Contract Manager POC Information

At Contract Award

Email

KO and COR

Installation Pass Log

30 Days after Contract award;

As needed

1 Excel via Email COR

Installation Access Supporting Documents

As needed 1 Appropriate Format;

Email

COR

Quality Control Plan

At Contract Award 1 Appropriate Format;

Email

KO and COR

Safety Plan At Contract Award 1 Appropriate Format;

Email

KO and COR

AT/ OPSEC/ IA/

iWATCH Training

Within 30 Days of Contract Award

1 Appropriate Format;

Email

KO and COR

Bandwidth Utilization Report

1st of Month for Preceding Month

1 Appropriate Format;

Email

COR

Network Uptime and Downtime

1st of Month for Preceding Month

1 Appropriate Format;

Email

COR

Monthly Activity Report

1st of Month for Preceding Month

1 Appropriate Format;

Email

COR

(End of Summary of Changes)