Performance_Work_Statement_ITSS.pdf

PERFORMANCE WORK STATEMENT

INTELLIGENCE TECHNICAL SUPPORT SERVICES

TABLE OF CONTENTS

1. General

1.1 Scope of Work

1.2 Background Information

1.3 Hours of Operation

1.4 Personnel

1.5 Quality Control

1.6 Quality Assurance

1.7 Fraud, Waste, and Abuse

1.8 Files

1.9 Disclosure Information

1.10 Training.

1.11 Contingencies

1.12 Changes in Levels of Requirements

2. Definitions

3. Government Furnished Items

3.1 For all Labor CLINs

3.2 Logistics Support

3.3 Logistics Support – Europe

3.4 Logistics Support - Germany

3.5 Logistics Support - Contingency Areas of Operations

4. Contractor Furnished Items

4.1 Civilian Tracking System (CIVTRACKS)

4.2 Meals

4.3 Medical Requirements

5. CLIN Structure

5.1 Hourly Labor Rate CLINS

5.2 Overtime CLINS

5.3 Travel Reimbursable CLINS

5.4 Danger Pay and Hardship Differential CLINs

5.5 Dependent School Tuition Reimbursement CLIN

5.6 Premium Pay CLIN

5.7 Government Directed Change of Duty Station CLIN

5.8 Monthly Invoicing

6. Deliverables & Deliverables Matrix

7. Specific Tasks

8. List of Abbreviations

1.0 GENERAL. This is a Requirements contract with Firm Fixed Labor Hour rates, providing Intelligence Technical Support services to the US Army Europe (USAREUR). The requirements will fluctuate across all USAREUR work locations based on changes in mission and available resources. The contract performance is for one base year, which is comprised of a mobilization phase-in period and a base period, plus two option periods. All option periods are subject to availability of funds.

1.0.1 The provisions of FAR 52.216-21 Requirements OCT 1995 - Alternate I APR 1984 do not apply to the information systems sustainment effort provided in this contract including the Network Engineer and System Engineers (Server Team, Application and Database Development, Computer Network Defense, Geospatial Database

Administrator, Biometrics Field Support, Geospatial Web Developer, and Knowledge Management System Engineers).

1.1 SCOPE OF WORK. The contractor shall provide non-personal intelligence technical support services for USAREUR Army intelligence operations as defined in this contract, at specified government facilities with government furnished equipment (except as noted or authorized by the Contracting Officer throughout the USAREUR Area of Responsibility (AOR), which include but may not be limited to Central and Eastern Europe.

The contractor shall provide all personnel, management, and other supplies and services not government furnished, required for the successful performance of the contract. The USAREUR G2 provides intelligence support to land forces in the European Command (EUCOM) theater of operations and provides oversight and staff supervision of subordinate intelligence organizations and activities. The contractor shall perform to the standards of work specified in this contract.

1.1.1 The required intelligence technical support consists of intelligence analysis, operations and planning, security support, and information systems operation, maintenance and sustainment. Support is required at multiple locations to include fixed sites in Central Europe (Germany and Italy), possible future fixed sites in Eastern Europe (e.g.

Bulgaria, Romania, Poland), in deployed contingency operations areas to include the Balkans, and other contingency areas.

1.1.1.1 Intelligence analysis work will include All Source and single discipline, such as Signals Intelligence (SIGINT), Counterintelligence/Human Intelligence (CI/HUMINT), Geospatial Intelligence (GEOINT), and Open Source Intelligence (OSINT) as well as specialized skills, i.e., counter terrorism, geospatial information systems (GIS), knowledge management, biometrics, cyber threat analysis, and other areas.

1.1.1.2 Support to intelligence operations includes collection management; plans and exercises; training; Special Security Officer/Security Specialist; and personnel screening support. Operation, maintenance and sustainment of information technology (IT) networks and systems includes System Engineering, Network Engineering, Computer Network Defense, and Application and Database development and maintenance support. Travel will be required in some cases. Position Descriptions for each labor category are provided under “Specific Tasks”, and quantities of work will be identified with each Task Order by hourly labor rate CLINs and SubCLINs.

1.2 BACKGROUND INFORMATION. The USAREUR G2 is currently located at Building 12, Campbell Barracks, Heidelberg, Germany. Contractor intelligence technical support services will initially be required to support G2 requirements in Germany (Heidelberg, Wiesbaden, Darmstadt, and Mannheim), Italy (Vicenza) and Kosovo (Camp Bondsteel). However, performance of this contract could be affected by rebasing, re-stationing and base closures. The level of support required under this contract will be difficult to predict long-term, due to unknown or unpublished unit and headquarters realignments and deactivations. Government directed changes in duty location may be necessary, as well as increases or reduction in the number of support requirements.

Additionally, based on Department of Defense (DOD) and Department of Army (DA) tasking and world events, requirements at new support sites, or in support of contingency operations is possible.

1.2.1 GOVERNMENT DIRECTED CHANGE OF DUTY STATION. The government will provide in writing notice for any required change of duty station, which may be a result of, but not limited to, a base realignment. The contractor shall provide an invoice supported by itemized receipts for any directed move and Temporary Duty (TDY) costs incurred as a result of a government required change of duty station. Reimbursement by the government will not exceed $7,000.00 per household, and will not be authorized when the new duty station lies within the government designated daily commuting distance, e.g., Darmstadt to Heidelberg.

1.3 HOURS OF OPERATION. The contractor shall perform an eight hour work day between the core hours of operation of 0600-1800, Monday through Friday, excluding legal public holidays, except as noted in paragraphs

1.3.3 through 1.3.5. The normal tour of duty is 0800 - 1700, with a non-billable hour off for lunch, but the exact work schedule will be determined by the government based on mission requirements. Some functions, such as analysis and preparation for the Commanding General's daily briefing, must be performed early mornings, while other functions, such as IT Help Desk support, may require coverage until early evening.

1.3.1 Normal working period will be 40 hours per week (eight hours each day for five consecutive days) unless the Contracting Officer or COR approves in advance any additional support requiring overtime. Contractor employees working in contingency areas may be scheduled to work a five day work week, to include one or both weekend days, as well as legal public holidays.

1.3.2 MODIFIED WORK SCHEDULES. The existence of emergency situations, contingency operations, special events, exercise participation, severe weather or any other similar circumstance may require contract employees to operate on a modified work schedule, including weekends and legal public holidays. At the direction of the Contracting Officer or designated government representative, contractor employees may be required to work extended or curtailed hours, depending on events and conditions. In addition, contractor employees' work may be interrupted or delayed due to safety or security drills, training or actual emergencies. Contract employees shall participate in all safety and security training or drills, in preparation for actions required under real emergency or contingency situations.

1.3.3 CALL BACK SERVICES. Normally, all services shall be performed during the core work hours and work week as outlined in paragraph 1.3. Altered work schedules may be required in the event of a natural disaster, national emergency, or periods of heightened threat conditions (THREATCON). The Contractor Representative (see Paragraph 1.4.4) shall establish an Emergency Alert roster and procedures to call back contract employees to perform services in the event of an emergency. A copy of this roster shall be furnished to the Contracting Officer’s Representative (COR). The COR will notify the Contractor Representative telephonically to begin emergency call-back implementation. Contractor employees shall begin work within two hours after verbal notification from the COR. Written government direction and authorization for any required overtime will be provided by the COR on the next duty day.

1.3.4 ON-CALL SERVICES. Contractor employees performing IT sustainment services may be required to carry a government provided cell-phone for a week at a time on a pre-scheduled periodic basis in order to provide 24 hours per day, seven days per week quick response (within 60 minutes) for IT Help Desk issues as they arise. On-call work may include, but not be limited to emergency network and systems repair. The contractor shall post the roster and schedule for providing "on-call" services 30 days in advance, and furnish one copy to the COR.

Contractor employees providing "on-call" services may be contacted to resolve IT Help Desk issues at unusual hours outside the core duty hours, including nights and weekends. The "on-call" individual must assess the problem, and either resolve it telephonically or physically at the work place, or if the issue is outside their technical area of expertise, contact the appropriate technical expert to resolve the issue. An example would be if the individual "on-call" is a data base administrator, but the issue is a network outage. The "on-call" individual shall then contact a network engineer to resolve the issue. The “on-call” individual shall be responsible to ensure and confirm with the government that the issue has been resolved.

1.3.4.1 If an individual is called back to the work place in response to a government on-call request, all work performed at the work place shall be invoiced at the pre-established overtime rates. The actual number of hours worked shall be invoiced.

1.3.4.2 All contractor on-call services shall be only in response to a government request. The contractor shall report in writing all instances of support in response to an on-call request from the government to the COR on the next duty day. Failure by the contractor to report information by the next business day may result in government non-acceptance of invoiced overtime. The contractor report shall include, at a minimum, the following information:

Name and rank of government party who initiated the on-call request Time of request

Name of contract individual responding to request, company, position number, position title, work location

Type of support (telephonic or on-site) including a description of completed services Time and duration of support (amount of overtime worked) Outcome

1.3.5 SHIFT WORK. The Government may require certain operations to maintain a 24/7 operational tempo.

Contractor employees supporting these operations shall be available to work an eight hour shift on a rotational basis.

The USAREUR Operations Team or “Watch”, a G2 crisis action team in Heidelberg, Germany, is a current example of a 24/7 operational mission. The work is currently divided into three shifts. The day shift is from 0630-1430, the evening shift is from 1430-2230, and the night shift is 2230-0630. Further detailed information on the shift and rotation schedule is provided in the Watch Analyst job description in Paragraph 7.2.

1.4 PERSONNEL. Contractor employees shall possess the skills, knowledge, training, and required clearance level to satisfactorily perform the services required by the contract. Personnel performing work under this contract shall remain employees of the contractor and will not be considered government employees.

1.4.1 CONFLICT OF INTEREST. The contractor shall not employ, hire, or contract with employees of the United States Government or the Department of Defense, either military or civilian, if such employment would create a conflict of interest. The contractor shall not employ any person who is an employee of the Department of Defense, unless such person receives prior approval, in writing, from the Contracting Officer or designated government representative. The contractor shall ensure that its employees receive training, with periodic refresher training, on how to avoid organizational conflicts of interest.

1.4.2 CONDUCT OF PERSONNEL. The Contracting Officer, or designated government representative, may require the contractor to remove from the job site any contractor employee working under this contract for reasons of misconduct, security violations, or found to be or suspected to be under the influence of alcohol, drugs, or other incapacitating agent. Contractor employees may be dismissed from the premises upon determination by the Contracting Officer that such action is in the best interests of the Government. The Installation Commander has the authority to bar individuals from the installation. Such removal from the job site or dismissal from the premises shall not relieve the contractor of the requirement to provide sufficient and qualified personnel to perform the services as required by this contract.

1.4.2.1 HOST NATION AND LOCAL POLICY. Contractor employees shall comply with host nation and Status of Forces (SOFA) requirements, such as Technical Expert Status Accreditation (TESA) for work in Germany and Technical Representative (TR) in Italy. All contractor employees shall comply with all local policies and orders.

Existing requirements include compliance with US Command Policy, General Order# 1, for contingency operations in Kosovo, found at Appendix B.

1.4.3 SECURITY REQUIREMENTS. Contractor employees, or any representative of the contractor, shall abide by all USAREUR and local commander security regulations and shall be subject to security checks.

1.4.3.1 INSTALLATION ACCESS AND PHYSICAL SECURITY. The contractor shall ensure all contractor employees authorized to perform work under this contract obtain installation access as required by USAREUR Regulation 190-16. Contractor employees and property may be subject to search and seizure upon entering and leaving USAREUR installations and facilities. Government furnished identification shall be returned to the Government upon termination of an employee. Contractor employees shall comply with government physical security plans in effect at government facilities. The contractor shall be responsible for keys (and accountable for their use) that are provided to the contractor by the government. Contractor employees shall not duplicate or provide keys to unauthorized personnel, and shall implement procedures to prevent loss or misplacement.

USAREUR Regulation 190-16, Installation Access Control, may be accessed at http://www.per.hqusareur.army.mil/content/CPD/docs/refLib/ln/regs/190_16.pdf See clause CCE-225-4001, “INSTALLATION-CLEARANCE REQUIREMENTS”.

1.4.3.2 PERSONNEL SECURITY CLEARANCES. The contractor shall verify all security clearances for contractor employees are current, and shall confirm that a contract individual is listed in the Army Contractor Automated Verification System (ACAVS) as eligible to be read on with the required security clearance levels prior to the individual’s TESA submission to DOCPER. Application for personnel security clearances shall be made to Defense Security Service, Defense Industrial Security Clearance Office, 2780 Airport Drive, Suite 400, Columbus, OH, 43219-2268. The contractor shall initiate security clearance action in accordance with Chapter 2, National Industrial Security Program Operating Manual (NISPOM). Clearances vary for position and location; a minimum http://www.per.hqusareur.army.mil/content/CPD/docs/refLib/ln/regs/190_16.pdf clearance of SECRET is required, however most positions will require a TS/SCI. The Positions Descriptions under “Specific Tasks” outline specific clearance requirements for each position. See Attachment 1 of the contract for

DD254.

1.4.3.2.1 This contract requires access to Sensitive Compartmented Information (SCI). The Commander, US Army Intelligence and Security Command (INSCOM), acting on behalf of the DA Deputy Chief of Staff G2 (DCS, G2), as the Cognizant Security Authority (CSA) for the US Army, has exclusive security responsibility for all SCI released to the contractor or developed under the contract. The Defense Security Service (DSS) has security inspection responsibility for SCI and retains responsibility for all collateral information released or developed under the contract. The contractor shall adhere to DOD and DA Communications Security (COMSEC) regulations by maintaining accountability and implementing appropriate safeguards. The following manuals, regulations, and directives provide the necessary guidance for physical, personnel, and information security for safeguarding SCI, and are part of the security classification specification to this contract: NISPOM, AR 380-28, AR 380-49, AR381-1, and AR 380-5. The NISPOM is the National Industrial Security Operating Manual, and can be found at http://www.dss.mil/isp/odaa/nispom06.html, and the Army regulations can be found at the Army Publications Directorate website at www.apd.army.mil.

1.4.4 CONTRACTOR REPRESENTATIVE. The contractor shall provide an on-site contractor representative at USAREUR G2 offices in Heidelberg, Germany, who is qualified to fill the “Program Manager” job description. The Program Manager shall be physically present during normal duty hours to conduct overall program management coordination and liaison with the Government. The Program Manager shall be the contractor point of contact for the Government and shall have the authority to act or make programmatic decisions for the contractor on all matters pertaining to this contract.

1.4.4.1 ALTERNATE. The contractor may elect to designate one or more alternates to the Program Manager qualified to fill the “Project Officer” job description. The Project Officer shall be authorized to act on behalf of the contractor in the absence of the Program Manager, or when the Program Manager is not available.

1.4.4.2 Due to the nature of intelligence support, daily interface between contractor personnel and government personnel and government management will occur. However, contractor employees remain under the supervision of the contractor. The scope of work or nature of deliverables will not be changed by government personnel except after written modification coordinated between the Contracting Officer and the contractor. Daily interchange with government personnel will be limited to providing areas of emphasis and priority within established duty position scope and deliverables.

1.4.5 CONTRACTOR IDENTIFICATION. In accordance with FAR 37.114 (c) and Army In Europe Command Policy Letter 34, Identification of Contractor Personnel, (see Appendix C), contractor personnel shall clearly identify themselves as contractor employees at meetings, in e-mails, in oral and written communications such as products and business cards, and when answering the telephone. The contractor shall provide all contractor employees with identification badges clearly listing the contractor employee’s name, the contractor company’s name, the functional area, end date of assignment, and a recent color photograph of the contractor employee. The contractor identification badge shall be worn as locally prescribed and be readily visible at all times while in government facilities. Contract and sub-contract management employees other than the on-site contractor representative or other key personnel as defined in Paragraph 1.4.4, shall first coordinate and have written approval from the COR before accessing a SCI work space or meeting with government personnel, and shall adhere with all local security office sign in and escort procedures.

1.4.6 PERSONAL APPEARANCE. Contractor employees shall practice high standards of personal hygiene and maintain a clean, neat appearance while on duty. Uniforms may be issued to the contractor by the government if required for specific work, e.g. in contingency areas of operations.

1.4.7 CONTRACTOR PERSONNEL TRACKING. Sixty days prior to start of contract performance, the contractor shall submit to the COR in writing the names, telephone numbers, work assignments, qualifications, experience, and current security clearance status of the contractor representative and alternate management, and any http://www.dss.mil/isp/odaa/nispom06.html http://www.apd.army.mil/ other supervisory personnel scheduled to perform work under this contract. The contractor shall provide written notification two weeks in advance, with effective date of any changes, to the COR.

1.4.7.1 Forty-five days prior to the start of contract performance, the contractor shall submit to COR, a written list of contract personnel who will perform work under this contract. This list shall include each contractor employee’s name, position job title, work location assignment, qualifications, experience, and current security clearance level.

The contractor shall provide an updated list with each monthly report (see paragraph 6, Deliverables).

1.4.7.2 Key personnel are defined as the contractor designated Contractor Representative, Alternate (see paragraph

1.4.4 and 1.4.4.1) and the designated contractor site leads. To facilitate and maintain effective government/contractor interface, the contractor shall provide the COR, two weeks in advance written notice of any personnel changes in key positions.

1.4.7.3 The contractor shall submit names and completed applications of qualified individuals according to the job description requirements (to include current clearance level) for host nation approval to USAREUR DoD Contract Personnel (DOCPER). Processing of contractor employees for AS/TESA and TR certification is the contractor’s responsibility. The contractor may request the Requiring Activity, USAREUR G2, to certify a military exigency in order to provide interim approval for an employee to begin work in compliance with host nation regulations. Current DOCPER regulation on analytical contracts stipulates no more than 20% of the analytical positions shall be filled by sub-contractors.

1.4.7.4 The contractor shall notify the COR in writing on the day an individual employee has arrived on site to: 1) confirm the individual is ready to begin work; and 2) annotate the first billable date. This notification shall include the individual’s full name, company, position number, position job title, work location, and start date. The contractor shall not invoice against the individual hourly labor rate CLIN on the contract before the first day of work at the job site. The first day of work is defined as being physically on site, read on with the appropriate security clearance, and performing work as described in the job description. The first day of work does not include travel, lodging, or commuting time prior to arrival to the job site.

1.4.7.5 The contractor shall notify the COR in writing on the day an individual employee has left the job site to: 1) confirm the individual has terminated work; and 2) annotate the last billable date. This notification shall include the individual’s full name, company, position number, position job title, work location, and end date. The notification shall also include applicable government office signatures and dates, verifying that all government furnished items and services have been appropriately returned or rescinded. Government furnished items and services include the identification card, the ration card, the post office box, and the vehicle registration. The contractor shall not invoice against the individual hourly labor rate CLIN on the contract after the last day of work at the job site. The last day of work is defined as being physically on site, read on with the appropriate security clearance, and performing work as described in the job description. The last day of work does not include travel, lodging, or commuting time after physical departure from the job site.

1.4.7.6 In emergency situations and cases of adverse actions, the contractor shall submit any personnel change in writing to the Contracting Officer or designated government representative not later than one work day after change is implemented. The contractor shall submit full notification as described in paragraph 1.4.7.4 within five working days.

1.4.8 MOBILIZATION PERIOD.

1.4.8.1 The primary purpose of the mobilization period is to allow for the host nation and DOCPER review and approval of the contract (8 weeks), and individual employees (10 weeks). Requirements and timelines for Germany are at http://www.per.hqusareur.army.mil/content/CPD/docper/docper_germanyLinks.html, and Italy requirements are at http://www.per.hqusareur.army.mil/content/CPD/docper/docper_italyOps.html.

All contractor employees working in Germany during the mobilization period are not eligible for an identification card and logistics support. Each contractor employee will be provided a contractor “Letter of Authorization” (LOA) by the COR. However, the contractor LOA will not provide authorized access in Germany to US tax-free facilities for purchase of food, necessities, or other items, or access to US tax-free lodging, the use of US banking, postal http://www.per.hqusareur.army.mil/content/CPD/docper/docper_germanyLinks.html http://www.per.hqusareur.army.mil/content/CPD/docper/docper_italyOps.html facilities, and gasoline coupons. Additionally, contract personnel working in Germany longer than 90 days are deemed “ordinarily resident”, and may be liable to taxation by the German government. Further information on the process is available at http://www.per.hqusareur.army.mil/content/CPD/docper/germanfaxback.html.

1.4.8.2 The contractor shall utilize the mobilization period to prepare to become fully operational and to assume complete contract responsibility. The contractor shall accomplish such tasks as becoming familiar with work sites, hiring and training personnel, meeting with government staff members and transitioning with outgoing contractor.

1.4.8.3 POSITION FILL RATES. The contractor shall utilize the mobilization period to ensure that an acceptable quality level minimum of 75% of the required positions for each Labor category is filled at contract start up. The individuals filling the positions shall be on site, at the specified work location, and ready to start on the first day of the contract base year. In Germany, these individuals shall have the necessary TESA approval or military exigency.

It Italy, the individuals shall have the required TR status. Thirty days after the start of the contract base period the contractor shall provide position fills at an acceptable quality level minimum of 80% of the required positions within each labor category. The contractor shall maintain continuous fill of required positions. No later than 60 days after the first day of the contract base period, the contractor shall reach and maintain a steady state at an acceptable quality level minimum of 85% per required labor category.

1.4.9 VEHICLE REGISTRATION. Contractor personnel driving motor vehicles onto USAREUR installations in Germany, Italy, or in Belgium, Luxembourg and the Netherlands, shall possess a valid state and USAREUR driver’s license and the vehicle shall be registered with the USAREUR Provost Marshall (TESA/host-nation certified employees) or host nation (non-TESA employees). Personally owned or leased vehicles are not authorized in contingency areas.

1.5 QUALITY CONTROL. The contractor shall implement a complete quality control program to identify potential and actual problem areas in providing specified requirements of the contract and results in corrective action throughout the life of the contract. The contractor shall provide the Quality Control Plan (QCP) to the Contracting Officer at the Pre-Performance Conference for final review and acceptance. During the performance of the contract, any changes to the QCP shall be submitted to the Contracting Officer and the COR not later than 10 workdays prior to effective date of change. The basic intent of the plan is that the contractor is responsible for quality. All methods, procedures, and forms shall support this concept. At a minimum, the QCP shall:

1.5.1 Provide direct accountability to the contractor’s top management.

1.5.2 Address overall project management and administration.

1.5.3 Provide a comprehensive program to produce, deliver and track contractor products as outlined in paragraph 6 of the PWS, and Deliverable A008.

1.5.4 Cover all services described in this contract, prioritize services, and concentrate on the most essential services as identified in the Performance Requirements Summary (PRS).

1.5.5 Describe a method, acceptable to the government, of identifying deficiencies in the quality of service performed under this contract before the level of performance becomes unacceptable, and address processes for corrective actions without dependence upon government direction.

1.5.6 Establish an inspection system covering all services required by this contract. This plan shall specify areas to be inspected, whether on a scheduled or unscheduled basis, and the name and title of the individual who will do the inspection.

1.5.7 Contain specific quality control techniques for contract services identified in the PRS. The quality control methods shall be comprehensive and adaptable to the reporting systems of the QCP.

http://www.per.hqusareur.army.mil/content/CPD/docper/germanfaxback.html

1.5.8 Include a customer complaint feedback system for correction of validated complaints and to inform the customer of corrections. The QCP shall describe how users, or other interested parties, may identify problem areas or situations to the contractor. The customer complaint program shall be compatible with the reporting and communication systems of the QCP.

1.5.9 Require documentation of all contractor quality control inspections and corrective actions be maintained by the contactor throughout the term of this contract. Copies of inspection documents shall be provided to the Contracting Officer or COR.

1.5.10 Describe methods of direct and indirect communications with the government regarding performance of the contract. The QCP shall include regular and formal meetings with the government and proposed formats and/or schedules for informal communications (e.g., periodic e-mails to the COR).

1.6 QUALITY ASSURANCE. The government will monitor and assess the contractor’s quality of performance using the accepted quality levels specified in the PRS. All actions taken by the contractor to correct defects found by the government as a result of quality assurance surveillance, and by the contractor as a result of quality control, shall be at the contractor’s own expense, and without additional reimbursement by the government.

1.6.1 PERFORMANCE EVALUATION MEETINGS.

1.6.1.1 The Contractor Representative (see paragraph 1.4.4) shall meet with the Contracting Officer, COR, and/or Quality Assurance Evaluator (QAE), who will be designated by the COR to monitor and observe contractors ability to provide service), at least twice monthly during the mobilization period. Attendance can be via telephone conference, a video teleconference, or on site as determined by the government. Thereafter meetings shall be held as often as determined the contracting officer or COR. The contractor shall prepare and distribute the minutes of each meeting to all attendees within 5 workdays after the meeting. The report shall be signed by the all attendees.

Non-concurrence to any portion of the report by any attendee shall be provided in writing to the contracting officer within 5 working days of receipt of the report.

1.6.1.2 QUARTERLY PROGRAM REVIEW. Meetings shall be held quarterly and whenever deemed necessary by the Contracting Officer or COR, to review contractor performance and/or resolve reported deficiencies in performance. The Contractor Representative, quality assurance personnel and/or other government personnel will attend. The government will schedule meetings, but the contractor may also request the Contracting Officer convene a meeting when it believes such a meeting is necessary in resolving contract problems or issues occurring during the course of the contract. The contractor shall prepare the written minutes of those meetings, within 5 workdays, and distribute to those attending the meeting; those parties attending will sign the minutes. Non-concurrence to any portion of the minutes by any attendee shall be provided in writing to the Contracting Officer within 5 calendar days from date the minutes are signed. The contractor shall distribute approved minutes to all parties within 5 days from the date signed.

1.6.2 REPORTS. The contractor shall provide reports as specified in the Deliverables Matrix at paragraph 6. The status reporting shall be submitted electronically or via a secure web-site to the COR. The government will have access to review these historical records beginning with the contract performance start date at anytime during the course of the contract, and until the contractor final invoice is accepted by the government.

1.6.2.1 The contractor shall bring problems or potential problems affecting performance to the attention of the Contracting Officer or COR, upon identification of the problem. Verbal reports shall be followed with written reports when directed by the Contracting Officer or COR.

1.6.2.2 DELIVERABLES. All deliverables shall be submitted to the COR, no later than the date specified.

Deliverables shall be transmitted with a cover letter, on the prime contractor’s letterhead, describing the contents.

Where a quantifiable deliverable is not specified, the contractor shall provide a level of effort. Level of effort shall entail providing sufficiently skilled expertise available to G2 or other government site, as specified in the position descriptions. This level of effort shall be documented in the monthly status report deliverable. Within ten (10) workdays after delivery of data, the government will either accept or notify the contractor, in writing and in reasonable detail, why the deliverable does not comply with its basis for acceptance. If the government fails to provide such notice, deliverable will be deemed as accepted.

1.7 FRAUD, WASTE, AND ABUSE. The contractor shall be responsible for maintaining proper conduct and good discipline within contractor occupied work area. The contractor shall encourage contractor employees to be alert to and report suspected situations of fraud, waste, and abuse, or other intentionally dishonest conduct against the government observed during or in the performance of this contract.

1.8 FILES. The contractor shall maintain complete and accurate files of documentation, records, and reports required under the terms of the contract. The contractor shall not allow access to the files by any government agency, non-government agency, or individual unless specifically authorized by the Contracting Officer or COR.

Files shall be made available to the Contracting Officer or COR upon request. All files will become the property of the government and shall be turned over to the Contracting Officer or COR at the completion or termination of this contract. All briefings, reports, and any other documentation produced by the contractor for the government under the terms of this contract shall be property of the government.

1.9 DISCLOSURE OF INFORMATION. In the performance of this contract, the contractor may have access to data and information proprietary to a government agency or to another government contractor, or of such nature that its dissemination or use, other than as specified in this contract, would be illegal or otherwise adverse to the interests of the government or others. The contractor and its contractor personnel shall not divulge or release data or information developed or obtained under performance of this contract, except to authorized government personnel or upon written approval of the Contracting Officer or COR. The contractor and its contractor personnel shall not use, disclose, or reproduce proprietary information bearing a restrictive legend, other than as specified in the contract.

1.9.1 Each contractor employee, including program management staff, shall sign a Non-Disclosure Agreement (NDA), which certifies that the individual has read the non-disclosure agreement, is familiar with the directives and policies governing the disclosure of procurement sensitive information, and that the individual agrees to fully and completely observe these directives and will not disclose such information to any unauthorized person, to include the company or affiliates under which the individual is employed, or use any information obtained for private use or gain. Appendix D provides the NDA for all contractor employees. The contractor shall provide the Contracting Officer or government designated representative a copy of the signed NDA within five work days of the contractor employee’s start date.

1.9.2 Disclosure of information regarding operations and services of the activity to persons not authorized to receive it, or failure to safeguard any classified information that may come to the contractor (or any persons under the contractor’s control) in connection with work under this contract, may subject the contractor, contractor’s agent, or employees to criminal liability under Title 18, Sections 793 and 798 of the United States Code. Neither the contractor nor the contractor’s employees shall disclose or cause to be disseminated, any information concerning the operations of the activity that could result in, or increase the likelihood of, the possibility of a breach of the activities’ security or interrupt the continuity of operations.

1.9.3 The contractor shall direct to the Contracting Officer or COR, all inquiries, comments, or complaints arising from matters observed, experienced, or learned as a result of, or in connection with the performance of this contract, the resolution of which may require the dissemination of official information.

1.9.4 All inquiries received by the contractor for information about this contract shall be referred to the Contracting Officer for evaluation under the Freedom of Information Act (FOIA) of 1975, Public Law 93-502, 5 U.S.C., Section 552.

1.9.5 The contractor shall not release any information (including contact lists, photographs, files, public announcements, statements, denials, or confirmations) on any part of the subject matter of this contract, or any phase of any program hereunder, without the prior written approval of the Contracting Officer. Any documentation showing individuals’ names or other personal information shall be controlled and protected. The provisions of the Privacy Act of 1974, Public Law 93-579, 5 U.S.C., Section 552a, shall apply.

1.10 TRAINING. The government may periodically provide in-service training to contractor personnel on a space available basis. The contractor shall submit to the COR a written request for space for contractor personnel attendance. The contractor shall keep contractor employees current on systems and update skills which are listed in the job description. The government will provide training if approved in writing by the Contracting Officer or COR, and only if the system or skill is government mandated after the position has been filled with a qualified contractor employee.

1.10.1 Information Assurance Contractor Training and Certification requirements are addressed in FARS Clause 252.239.7001, located at http://www.farsmarterbids.com/regs/fars/section.php?citation=DFARS-252.239-7001.

All Information Technology (IT) information systems support personnel provided under this contract (Network Engineer, System Engineer, Application and Development System Engineer, and the Computer Network Defense System Engineer positions) must obtain certification for Technical Level II or Technical Level III requirements as outlined in DoD instruction 8570.1. Specific Technical level for each position is annotated in the Job Positions provided under “Specific Tasks”. The contractor shall provide its employees with any required training and certification. In accordance with Para C3.2.4.1.1.2. of the DOD Instruction 8570.1 Manual, at http://www.dtic.mil/whs/directives/corres/pdf/857001m.pdf, new hires’ qualification periods begin the date they start in the position. They must obtain the appropriate certification within three months of being assigned Information Assurance functions under the contract. The contractor shall provide the COR a copy of their IT contractor personnel's letter appointing them to Information Assurance duties, and a list detailing their certification status. The contractor shall notify the COR immediately of any change in certification status.

1.11 CONTINGENCIES. The contractor shall maintain capability to respond to additional contingency areas of operations throughout the USAREUR area of operations, with the skills in the current position descriptions within 60 days of contract modification. The contractor may be required to increase support for short duration periods due to civil disturbances and local force protection and intelligence concerns.

1.12 CHANGES IN LEVEL OF REQUIREMENTS. The contractor shall respond to changes in requirements by adjusting levels of personnel support, as outlined in Appendix A, Performance Requirements Summary. The contractor shall provide increased support to existing sites within 45 days of written notification. Levels of support will be reduced within 45 days of written notification. The contractor shall provide personnel to support new mission requirements in newly identified geographical areas, including contingency areas, within 60 days of written contract modification.

2. DEFINITIONS.

Contract Administrator – The official government representative delegated authority by the Contracting Officer to administer a contract. This individual, normally working in an appropriate contracting or procurement career field, advises on all technical contractual matters.

Contract Discrepancy – A failure of the contractor to perform in accordance with contract requirements and specifications. A contract discrepancy may result from a failure of the contractor to provide, or provide on time, the required contract products, or services; or it may result because delivered products or services do not meet specific contract standards.

Contract Discrepancy Report (CDR) – A report used to document unsatisfactory contractor performance. The CDR requires the contractor to explain, in writing, why performance is unsatisfactory; how performance shall be returned to satisfactory levels; and how recurrence of the problem shall be prevented in the future.

Contracting Officer (KO) – A person duly appointed in writing with the authority to enter into and administer contracts on behalf of the government.

Contracting Officer’s Representative (COR) – A government individual designated in writing, by the Contracting Officer, to act as an authorized representative of the Contracting Officer to perform specific contract administrative functions within the scope and limitations defined by the Contracting Officer. See also clause 252.201-7000, “CONTRACTING OFFICER'S REPRESENTATIVE (DEC 1991)”.

http://www.farsmarterbids.com/regs/fars/section.php?citation=DFARS-252.239-7001 http://www.dtic.mil/whs/directives/corres/pdf/857001m.pdf

Contractor – The contractor, its subsidiaries and affiliates, joint ventures involving the contractor, or any other entity which the contractor may have merged or any individual or entity that assisted or advised the contractor in the preparation of a proposal under this solicitation.

Contractor Employee – Personnel of the contractor and any subcontractor directly engaged in the performance of work under this government contract, including all direct labor cost personnel and any other contractor or subcontractor individual who has other than a minimal impact or involvement in contract performance.

Performance Requirements Summary (PRS) – Identifies the key service outputs of the contract that will be evaluated by the government to assure contract performance standards are met by the contractor. (Other services may also be inspected under the authority of the Inspection of Services Clause.)

Quality Assurance – Those actions taken by the government to assure that the quality of purchased goods and services received are acceptable in accordance with established standards and requirements of the contract.

Quality Control – Those actions taken by the contractor to control the production of goods or services so that they meet the requirements of the contract.

3. GOVERNMENT FURNISHED SUPPLIES AND SERVICES. The government will provide the property and services listed below. The contractor shall not use property provided by the government for any purpose other than in the performance of this contract.

3.1 For all Labor categories, the government will provide the following:

3.1.1 Workspace in government facilities within the USAREUR AOR. Government provided workspace includes access to computer equipment, government documentation and regulations for contractor personnel, and office space, office supplies, and access to internet, e-mail and facsimile, as available. Local telephone service, DSN, and other phone access required in the performance of this contract will be provided. The contractor shall be responsible for telephone charges related to internal company management and will be required to use a calling service, purchase calling cards, or establish other such means to separate corporate billable calls from government calls. Telephone and computers shall be subject to the standard monitoring requirements of government telephone and computer networks. All contractor employees shall be subject to all government training, policies, and regulations on the proper use of computer and telecommunication equipment. Utilities at government locations will be provided at no cost to the contractor.

3.1.2 Standard Operational Procedures, regulations, manuals, texts, briefs and other materials associated with the project and the hardware/software noted throughout this contract.

3.2 LOGISTICS SUPPORT. USAREUR contractor logistical support will be provided to contractor and subcontractor employees in accordance with the applicable U.S. Status of Forces Agreements, e.g. in Europe in accordance with the North Atlantic Treaty Organization (NATO) Status of Forces Agreement (SOFA), dated Apri1 4, 1949 and other subsequent related agreements.

3.3 LOGISTICS SUPPORT – GERMANY AND ITALY. USAREUR will provide logistical support to USAREUR contractor employees who have qualified and received either Technical Representative (TR) status in Italy by the U.S. Sending States Office for Italy in accordance with the Agreement Regarding the Status of Forces Parties to the North Atlantic Treaty (The London Convention) dated 19 June 1951, or Analytical Support / Technical Expert Accreditation Status (AS/TESA) by the Director of Contract Personnel (DOCPER) and the German State Land Authority in accordance with Article 72 (and Notes Verbales) and Article 73 of the Supplemental Agreement to the NATO Status of Forces Agreement in Germany, and USAREUR Regulation 600-700, as specified below.

3.3.1 Labor categories supporting Germany and Italy are contingent upon receiving host nation accreditation for employment as US technical experts (e.g., TESA in Germany). Absent accreditation, the government will not provide contractor employees and their dependents the below listed entitlements as identified in the applicable SOFA agreement; and provision of these entitlements will be through the contractor or local economy at no cost to the government. Internal contractor compensation to offset lack of TESA entitlements are internal contractor decisions and nonbillable to the government.

3.3.1.1 Department of Defense Dependent Schools (DODDS)/ Home Schooling, or International School Tuition Reimbursement. DODDS enrollment is provided on a space-available basis. Tuition reimbursement for DODDS, home schooling or enrollment in international schools is authorized for dependent children, kindergarten through 12th grade, accompanying contractor employees in Europe. Home-schooling reimbursement will be limited to the costs of training materials and books only. The contractor shall support all timely invoicing for schooling costs with dated and itemized receipts. The government will reimburse the contractor at actual cost. Maximum reimbursement will be limited to the equivalent DODDS rate for the same academic grade and period. See also paragraph 5.5.

3.3.1.2 Army Air Force Exchange System (AAFES) -Europe facilities and commissaries. These facilities will also include rationed items.

3.3.1.3 Military postal services: U.S. contractors, their U.S. citizen employees, and accompanying family members are authorized full access to the military postal system without restrictions, including mail privileges for personal correspondence.

3.3.1.4 Medical and Dental services: See clause DFARS 252.225-7040, “Contractor Personnel Supporting a Force Deployed Outside the United States”.

3.3.1.5 NATO SOFA stamp. If a Letter of Authorization (LOA) is issued by DOCPER, a NATO SOFA stamp is authorized.

3.3.1.6 Housing referral services. These services are limited to translation assistance and an explanation of host-country rental laws and utility and telephone services.

3.3.1.7 Military banking facilities.

3.3.1.8 Credit union facilities that serve the area where the person is employed.

3.3.1.9 Armed Forces Recreation Centers (AFRC).

3.3.1.10 Local government transportation, e.g., shuttle buses, when the contractor employee…