MET DESS Draft PWS_v2_.docx

PERFORMANCE WORK STATEMENT

FOR MODERNIZATION OF ENTERPRISE TERMINALS (MET) SUSTAINMENT SUPPORT

XXXXX

Prepared by:

United States Army Product Manager (PdM) Wideband Enterprise Satellite System (WESS) Fort Belvoir, VA 22060-5526

PWS for MET Sustainment

Contents

PERFORMANCE WORK STATEMENT (PWS)

MODERNIZATION OF ENTERPRISE TERMINALS (MET) DEPOT AND ENGINEERING SERVICES SUPPORT

GENERAL

The mission of Program Executive Office Command, Control, Communications-Tactical Project Manager Integrated Enterprise Network (PM IEN), Product Manager Wideband Enterprise, Satellite Systems (PdM WESS) is to acquire, deliver, and sustain superior strategic enterprise wideband military satellite communications (SATCOM) for the Department of Defense (DOD) and the Joint Warfighting Community.

Overview This PWS defines the requirements for a non-personal services contract to provide sustainment support and engineering services to support SATCOM terminals managed by the PdM WESS. This contract includes support for the SATCOM terminals affiliated with the MET and AN/GSC-52 Modernization (52 Mod) programs.

Background PdM WESS manages the acquisition, development, sustainment and modernization of enterprise SATCOM systems for use with Wideband Global Satellite (WGS), Defense Satellite Communications Systems (DSCS), and commercial satellite constellations.

The MET provides SATCOM via WGS and other transponded X- and Ka-Band satellites. The MET consists of X-Band and dual-band (simultaneous X- and Ka-Band) large-fixed configurations, dual-band small-fixed configurations and dual-band transportable configurations. Fixed configurations consist of a pad-mounted antenna subsystem along with electronic equipment installed in the antenna and in a site-provided electronic equipment building. Transportable configurations consist of a mobile antenna subsystem and an operations and maintenance van. Transportable configurations are provided in standard and high-altitude electromagnetic pulse (HEMP) hardened configurations. Selected large-fixed configurations are also HEMP hardened.

The 52 Mod Program modernized and extended the life of all AN/GSC-52 terminals and provided commonality among the family of DSCS strategic terminals. The modernization of the AN/GSC-52 fixed and vanized terminals was accomplished by application of modification work order (MWO) kits. Less extensive modifications were completed on the AN/GSC-39, AN/FSC-78 and AN/TSC-86 terminals to retain maximum commonality of subsystems among all the family of DSCS terminals. Restoral terminals were procured and deployed to most sites which enabled continued mission communications during modification of the site’s respective terminals. The original 52 Mod Program additionally augmented the terminals’ capabilities and supported new requirements SATCOM Gateway sites and the Missile Defense Agency (MDA).

Scope This contract includes support for SATCOM terminals affiliated with the MET and 52 MOD programs supporting the DOD and allied SATCOM community. The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, other items, and non-personal services necessary to provide sustainment support and engineering services, including telephonic and onsite technical assistance, terminal installation, deinstallation, installation team support, integrated product support (IPS) to support the following SATCOM terminals:

MET Program: AN/GSC-52B(V)1 through 6 and 10 through 12.

52 Mod Program: AN/GSC-52A(V)1 through 8; AN/FSC-78C(V); AN/GSC-39C; AN/TSC-86F; OU-187 L-Band Interface Unit; and OM-88, Anti-scintillation Modem.

Test, measurement and diagnostic equipment (TMDE) and special tools associated with the MET and 52 Mod Programs There are or will be approximately 110 terminals to be sustained at approximately 56 worldwide locations. These terminals are operated and maintained by US Army, US Navy, US Air Force and US Space Force major commands as well as the Australian Defence Force (ADF).

Period of Performance (PoP) The PoP for this contract consists of a one-year base period, and four one-year option periods.

Contractor & Government Authorized Representatives The Contractor shall coordinate all proposed activities under this contract with each program’s Authorized Government Representative (AGR) and the Government’s Contract Officer Representatives (CORs). The Contractor shall submit a list of Contractor Authorized Representatives (CAR) to and request a list of AGRs from the COR within five business days after award. The Contractor and COR shall submit updated lists to each other as changes occur.

The CARs shall be authorized to coordinate work effort through the provisions of this PWS with the Governments’ respective program AGRs. The respective CARs and AGRs shall be responsible for ensuring adequate funding for the respective program is obligated on the contract prior to obtaining COR approval to commence work under this PWS.

Holidays The contractor is authorized to observe US Federal holidays. However, with written direction from the Government, contractor personnel may be required to work on Federal holidays due to critical mission requirements. Observation of holidays does not apply to technical assistance, installation, and de-installation activities.

Participating Organizations The contractor will interact with Government agencies, other contractors, and Government support contractors as part of the integrated approach for sustainment of supported equipment. PdM WESS is the Product Manager for the MET and 52 Mod terminal programs. Customer organizations include the United States Space Force, Air Force Wideband Enterprise Terminals (AFWET) program office, Naval Information Warfare Center, Naval Information Forces, Defense Information Systems Agency Teleport Program Office, US Army Network Enterprise Technology Command, Army Space and Missile Defense Command, MDA, US Army Communications Electronics Command and ADF.

Place of Performance / Travel This contract’s services will be performed at the contractor’s or sub-contractor’s facilities, any of the 48 continental United States (CONUS) and the following outside the continental United States (OCONUS) locations: Alaska, Ascension Island, Australia, Bahrain, Diego Garcia, Germany, Greenland, Guam, Hawaii, Italy, Japan, Jordan, Kuwait, the Marshall Islands, Qatar, South Korea, Turkey, United Kingdom, and certain other undisclosed sites at classified locations (OCONUS). Additional locations may be added as required. Contractor personnel shall have valid passport, visa(s), and a full series of immunizations for the locations to be visited.

The contractor shall obtain written approval from the Government prior to commencing any travel proposed under this contract. Reimbursement for contractor travel expenses is limited to the per diem rates specified by the US DOD rate tables for the location visited. Per diem for meals and incidentals for the first and last days of travel is limited to 75% of the DOD per diem rate. The DOD per diem rates can be found on the internet at: https://www.travel.dod.mil/Travel-Transportation-Rates/.

Reimbursement for airfare is normally limited to the lowest priced airfare available to the contractor during normal business hours. When travel accommodations require circuitous routing, travel during non-business hours, and/or prolonged travel resulting in increased costs that would offset transportation savings, or when more direct flights are not reasonably available to meet mission requirements, then higher fares may be used. The contractor shall submit written justification and obtain Government approval for exceptions to the lowest airfare requirement prior to commencement of such travel.

When the actual flight time is greater than nine hours and the traveler is in a lower class of airfare service than business class, contractor personnel will be authorized one additional day in a hotel prior to reporting to work. The individual will be compensated for travel time and overtime (over nine hours for an exempt employee).

The contractor shall submit a trip report in a Microsoft Word® file for all travel within ten days after conclusion of each trip. Government review comments, if any, will be provided within 15 days after receipt of the submission, and the contractor shall submit a revision, if needed, within five days after receipt of the comments. A trip report for a technical assistance visit to a site is required in accordance with (IAW) paragraph 3.3.2.2. Visits to sites referenced in paragraph 3.1.8.1 for environmental control unit (ECU) maintenance, paragraph 3.1.8.2 for deicer maintenance, 3.1.8.3 for corrosion control and 3.1.8.4 for radome maintenance are exempt from this Trip Report requirement.

GOVERNMENT FURNISHED ITEMS AND SERVICES

Government Services The Government will advise the contractor of the procedures for obtaining the theater clearances necessary for contractor personnel to visit US military installations and/or facilities at overseas locations. If necessary, the Government will assist the contractor in submitting theater clearance requests.

Facilities The Government will provide contractor personnel and vehicle access to military installations, facilities and buildings, as required, to accomplish their periodic on-site contract tasks. The Government is not obligated to provide these authorizations if contractor personnel have not completed the actions required to meet safety, liability and security requirements for the military installations, facilities and buildings to be visited. While performing tasks within military installations, facilities and buildings, contractor personnel are authorized the same use of any safety and sanitation facilities normally provided Government and/or military personnel.

Utilities The Government will provide access to the on-site utilities (electricity, lights, internet, etc.) necessary for the contractor personnel to perform their contractual services for the duration of their site visit.

Government Furnished Property (GFP) GFP will be provided under this contract to include spare repair parts, existing technical drawings and documentation, existing test plans and procedures, test fixtures and the Supply Support System (SSS) software. GFP will also include a MET Program AN/GSC-52B(V)2 Large Fixed SATCOM System installed at the contractor facility to support performance under this contract. The contractor shall maintain and repair all GFP including tools and test equipment used to perform the contract. GFP reporting shall be performed IAW Defense Federal Acquisition Regulation (DFAR) 252.211-7007.

The Government will provide contractor personnel access to on-site special tools and test equipment referenced in the applicable technical manual(s) during site visits. The Government will also stock spare test equipment and associated repair parts and technical documentation in the contractor depot in quantities to be determined by the Government.

The contractor may be required to perform property accountability IAW Department of Defense Instruction (DODI) 5000.64 upon direction by the COR or Procuring Contract Officer (PCO).

Contract Requirements The contractor shall furnish all other supplies, equipment, material, personnel and facilities not listed in paragraph 2 that are necessary to perform the work described in this section.

Depot Support The contractor shall provide personnel and property, management, services, resources, and materials to support a depot for Government owned items while such items are in the contractor’s possession.

The contractor shall provide storage areas, administrative areas, processing areas, material handling resources, and other resources necessary to provide the depot services described within this PWS.

Warranty Management The contractor shall track and resolve warranties in the event of failure of any warranted equipment procured or repaired under this contract. Provide the Government 90 days advance notice of expirations.

Stock & Store The contractor shall provide controlled storage area for depot stock and other GFP, including small components, large bulky components, hazardous material items, systems and subsystems, and other authorized equipment.

The contractor shall monitor and report all items with limited shelf life and upon government approval replace or recycle items with expired shelf life. The contractor shall monitor all items that require periodic inspection and/or operation and then operate as required.

The contractor shall dispose of excess or unserviceable assets in the depot upon written direction from the COR.

Serial Numbers Use of Government assigned serial numbers shall be as prescribed in DFAR 252.211-7008, chg. 09/29/2023, Effective date: 09/29/2023.

All line replaceable units or depot level repairable items require serial numbers in accordance with Military Standard (MIL-STD)-130. The contractor shall request written approval from the Government for exceptions.

Issue and Ship to Sites The contractor shall process all MET equipment requests received through the MET SSS or a Field Problem Report from an installation team. The contractor shall only process requests for 52 MOD materials after obtaining written approval from the designated AGR.

The contractor shall ship stocked parts to the site or location specified within three business days after an urgent request, except for parts whose shipment must be coordinated through the military transportation system. Such parts shall be prepared and be ready for shipment within three business days after receipt of the urgent request. The contractor shall ship stocked parts to the site or location specified within seven business days for a routine request except for parts whose shipment must be coordinated through the military transportation system. Such parts shall be prepared and be ready for shipment within seven business days after receipt of the routine request. The contractor shall provide tracking logs for all shipments.

The contractor shall provide shipping authorization/labels for return of depot level repairable from a site to the depot unless otherwise stated by an AGR.

The contractor shall have the capability to ship via a variety of means, including Government Bill of Lading, commercial transportation, overnight commercial carrier, and US Postal Service.

For MET system shipments, the contractor shall prepare an inventory list using standard DOD shipment packing and request for shipment forms (DD Form 1750 and DD Form 1149) of all items requested for shipment. The completed forms shall be delivered to the COR and other applicable AGRs. The contractor shall meet the requirements prescribed in MIL-STD- 2073-1 for each shipment. Attach one hard copy of the inventory list, Acceptance Test Report(s), if applicable, and three sets of site-specific drawings, if applicable to each container, crate, or package. The Government reserves the right to witness all shipments inventories.

The contractor shall notify the AGR when assistance required because of inadequate existing commercial transportation options, or when delivery of equipment cannot be accomplished IAW specified time frames due to circumstances beyond contractor control.

Outside the Continental United States Shipments The contractor shall coordinate transportation and shipping of MET terminals to OCONUS locations with the PdM WESS transportation AGR.

The contractor shall acquire the export licenses required to ship commercially to and from those foreign countries receiving support under this contract.

OCONUS shipments are normally Government Bill of Lading. The Government may approve other methods to meet program requirements.

For OCONUS MET system shipments, the Government will provide International Organization for Standard (ISO) containers for export (CONEX) for use by the contractor. The contractor shall be capable of storing up to 50 shipping containers (20-foot series) at the contractor’s facility. The contractor shall arrange for and use the proper lifting equipment to move shipping containers. The contractor shall perform container management IAW MIL-STD-3037.

The contractor shall pack, block, brace, load, and unload CONEX. Any wood material used for OCONUS shipments, including dunnage and packaging material, will meet and be labeled IAW International Standard for Phytosanitary Measures No. 15.

Continental United States Shipments The contractor shall coordinate transportation and shipping of CONUS terminal shipments with the PdM WESS transportation AGR. CONUS shipments are normally Commercial Bill of Lading, surface shipment. The Government may approve other methods to meet program requirements.

Packing, Crating, & Kitting The contractor shall perform preservation, packaging, and packing in accordance with MIL-STD-2073. For OCONUS shipments, the contractor shall utilize Level A packing for electronics and Level B for all other equipment. Method 10 preservation will be used for CONUS shipments. The contractor shall provide standard packing containers for specific items as directed by the Government. The contractor is encouraged to use reusable containers as much as possible. The contractor shall package items for shipment in a manner that precludes damage during transportation by normal commercial means.

The contractor shall prominently mark and identify all packaged equipment at the contractor’s facility prior to shipment. The site destination, contract number, contractor’s name, part or drawing number, and program shall be marked on the outside of each crate and box. The contractor shall develop an electronic marking system including unique identifier (UID), and barcode for each crate and box in accordance MIL-STD-129. The contractor will organize items inside the crate or box into functional areas so that installation teams can efficiently stage material when received at the site. Functional areas include system components, system spares, installation spares, tool kits, special tools, and TMDE. The list of functional areas may be modified by the Government. Items will be grouped into functional areas and kits to the maximum extent possible and packed such that items that are needed first can be unloaded first.

Depot Repair and Maintenance The contractor shall repair or replace equipment returned to the depot. If the repair cost of a returned item is more than 65% of its unit purchase price, the contractor shall provide written notification to the Government and repair or replace the item based on the COR’s written direction. Any item with a replacement cost of $500 or less will not be repaired unless specifically directed by the Government. The contractor shall not scrap items without written approval from the Government. Upon completion of repair and successful test, the contractor shall return repaired items to depot serviceable stock or ship to destinations as directed by the Government.

Terminal Refurbishment The contractor shall refurbish any terminal that has been de-installed and intended for re-use upon Government direction. The scope of the terminal refurbishment will be based on an evaluation performed by the contractor when the terminal is returned to contractor’s facility. The Government must approve any refurbishment proposed by the contractor prior to proceeding. MET antenna overhaul will be accomplished per the referenced Off-Site Depot Maintenance Antenna and Operations and Maintenance Van Overhaul Technical Manual.

Depot Stock Replenishment The contractor shall maintain stock levels as specified by the Government for each item required to meet the requirements of the contract.

Field Maintenance Support Hardness Maintenance /Hardness Surveillance (HM/HS) Support The contractor shall provide qualified personnel to perform periodic on-site hardness maintenance /hardness surveillance (HM/HS) support and/or support site personnel in performing HM/HS maintenance and tests, if required and approved by the COR. The contractor shall provide support as required for HEMP acceptance and verification tests performed following a MET installation. The contractor shall document HEMP test results in a test report within 30 days after completion of testing.

Environmental Control Unit Periodic and Demand Maintenance The contractor shall provide ECU periodic and demand maintenance, as needed for sites requesting such support and approved by the COR. The contractor shall establish procedures for sites to request immediate ECU maintenance as needed. This requirement may include ECU support for systems affiliated with other programs, such as, Regional Hub Node (RHN), Teleport C & Ku commercial terminals, Transportable Radar Communications Complex (TRCC), and radomes.

De-Icer Maintenance The contractor shall provide onsite deicer pre-season and demand maintenance, as needed for sites requesting such support and approved by the COR. Pre-season deicer maintenance includes but is not limited to evaluation and test of antenna heaters and heating system, replacement of deicer components, identifying and fixing any gas leaks and checking propane levels. The contractor shall stock, store, and issue deicer components when requested by the customers through the applicable AGR. The contractor shall establish procedures for sites to request immediate deicer maintenance as needed. This requirement may include deicer support for systems affiliated with other programs, such as, RHN, Teleport C & Ku commercial terminals, TRCC, and radomes.

During on-site periodic depot maintenance visits, the contractor shall perform system health checks. A sample checklist is enclosed in APPENDIX 2 Time permitting, the contractor shall perform these health checks during other types of visits, such as, technical assistance, system upgrades, etc.

Corrosion Control The contractor shall provide corrosion prevention and control measures in the handling, storage, and transportation of supported equipment. For MET, the contractor shall comply with corrosion prevention and control measures established in referenced Corrosion Prevention and Control Plans.

The contractor shall assess, price, and perform on-site painting and corrosion control efforts. All touch-up paint supplied or utilized will be identical to the final paint film and will provide a reasonable color match with that of all other assembled parts.

Radome Maintenance and Repair The contractor shall perform onsite maintenance of radomes at worldwide locations. Radome maintenance includes but is not limited to evaluating panels; resealing; grouting the space between the radome and the radome foundation; evaluating and pull testing radome anchor hardware (HW); evaluating, testing, and repairing radome accessories; replacing obsolete radome components and accessories; cleaning surfaces; painting surfaces; and leak (water) testing.

Calibration The contractor shall ensure that any necessary calibrations and certifications are performed IAW National Institute of Standards and Technology (NIST) certified standards, and that all required calibration and certification tasks and forms are completed for TMDE within the Accountable Property System of Record supported under this contract. A DA label 80 must be affixed to each calibrated item in a manner making it visible without removing the equipment from its installed location.

Prior to shipping any item requiring calibration, the contractor will ensure that at least ten months of its calibration life remains when shipped.

Integrated Product Support The contractor will provide IPS per the MET Joint Integrated Logistics Support Plan (JILSP). The JILSP defines the maintenance concept for MET as a two-level maintenance structure that includes (1) on-site (field level) maintenance and (2) on-site and off-site depot level (sustainment) maintenance for all items procured or sustained under this contract. The contractor IPS team shall; schedule IPS events; monitor performance of contractor, subcontractor, and vendor personnel; and interface with the Government. The contractor will participate in IPS Working Group (WG) meetings at the contractor’s or other facility as directed by the Government. The contractor’s IPS team will interface with systems engineering, and other disciplines to facilitate flow of information.

Technical Publications Updates The contractor shall update technical publications in accordance with MIL-STD 40051-1 or -2, as needed due to changes resulting from work performed under this contract. Technical publications include, but are not limited to, technical manuals including HM/HS documents; interactive electronic technical manuals (IETMs); maintenance allocation charts; commercial technical publications; MWOs; logistics and technical bulletins; safety bulletins; Repair Parts and Special Tool Lists; and on-site depot and off-site depot manuals for Large Fixed, Transportable, and Small Fixed Terminals. The contractor shall submit proposed changes to the technical publications using the program’s established change process. The contractor shall make changes to and submit the revised publications within 30 days after receipt of approval, or the approved product release cycle. The contractor shall provide the IETM, depot manuals, and technical bulletins as PDF files, and XML source files. The contractor shall coordinate with the designated Government representative to ensure that fielded publications is kept up to date. The content and format of the technical publications, as well as the quality assurance (QA) process, including in-process reviews, validation, and verification, will require Government agreement prior to implementing revisions.

Training The contractor shall develop and conduct training courses at the contractor facility and other designated locations as directed by the Government. The contractor shall recommend changes to training material, if necessary, after completion of a training course. The contractor may also be required to revise training materials to reflect system changes. Once the contractor has received approval for the changes, the contractor shall update and submit the revised training material within 30 days.

Training may include instructor and key personnel, New Equipment Training, and sustainment training courses. The contractor shall provide training equipment, training tool kits and training documentation.

Instructors shall speak, read and write fluent English and maintain a current SECRET level security clearance based on Defense Security Service (DSS) checks.

The instructors shall have the following qualifications:

1. College or Armed Forces training in using performance objectives, classroom presentation techniques, and criterion testing. Five years of experience teaching SATCOM systems may be substituted for the college or Armed Forces training.

1. Two years teaching technical courses in a classroom setting within the last four years.

The contractor shall maintain at least two sets of fully trained and qualified instructors to conduct two training courses simultaneously. The contractor shall be responsible for training instructors at their cost.

Unique Item Identifiers (UIIs) The contractor shall provide permanent and permanently attached UIIs in accordance with MIL-STD-130 and DFARS 252.211-7003. To the maximum extent possible, all UIIs will be located such that they can be viewed and scanned when the item is in the installed position.

The contractor shall submit electronic data files for all marked equipment, crates and boxes via the UID Registry upon the shipment of the item. UII data will be included in the electronic shipment notification.

The Government will provide a list of data to be sent to the UID Registry. This list includes DOD UID required data, as well as any additional Government required data. The Government, in coordination with the contractor, may modify the list of required data to be sent to the UID Registry.

Trend / Failure Analysis The contractor shall analyze patterns of failures and trends which includes but is not limited to review of field problem or trouble reports, quality deficiency reports, maintenance activity reports, etc. Upon detection of a trend or pattern, the contractor shall notify the Government and present recommendations for correction.

Accountability and Tracking System The contractor shall develop a web-based Accountability and Tracking System to provide real-time status of all government furnished equipment (GFE)/ government furnished material (GFM) in the contractor’s possession. The contractor shall ensure that the accountability and tracking system is fully operational within 90 days of contract award. The system will interface with the MET SSS. Government access for extracting real-time reports from the system is required for up to five personnel. During the course of this contract, GFE/GFM accountability is also required via the Department of Defense Property Accountability System (DPAS).

The contractor shall include the following information in the Accountability and Tracking System:

1. The part number (P/N), Commercial and Government Entity (CAGE) code, serial number, item name, and UII of the repair item. If the contractor assigns return material authorization numbers or equivalent to track items through the depot, these will be included.

1. Unit repair data for each item received for repair, including date on which item was received by contractor; originating unit; receiving document number; repair authorization number where necessary; breakout of cost for materiel, parts, and labor; and a total of all failure mode data.

1. Cause of failure and any parts replaced, including trend analysis.

1. Status of repairable items, including repair start date, scheduled completion date, actual completion date, current status, and problems encountered.

1. Shipping information, including date on which the item was shipped, mode of shipment, destination of shipment, shipping document number, and traceable means.

1. Disposition information including rationale for disposal, Government approving authority, associated document and shipping numbers, and disposal information.

1. Warranty status information for each item that contains a commercial or contractual warranty procured on this contract. Warranty status includes the date warranty begins and ends, P/N and serial number of the item, and location of the item.

1. Cost data associated with each depot service, including repair and technical assistance, provided to each field customer. The data will be sortable by any combination of the following fields: services rendered date, originating unit, Military Department service and service cost.

1. Complete list of all items which have been marked IAW Paragraph 3.2.3. Each item listed will contain the item name, P/N, CAGE code, serial number, firmware (FW) number as applicable, and revision level.

1. Provide, update, and store a detailed accounting record as well as a trend analysis, to include monthly and annual depot operating cost, annual operating cost for each site, cost of transportation and shipping, replenishment of existing spares, any actions taken to replace obsolete parts, and a demand history for each site and for the depot for each fiscal year.

1. Generate recommendations for spare parts requisitions and stock increases based on demand history, long lead item purchases, failure rate, and trend analysis.

1. In concert with the SSS, monitor, track, and generate shipping requests for replacement parts and provide tracking capability to the customer for those requisitioned parts.

1. In concert with the SSS, provide the contractor depot facility and all sites with the means to respond to all spare equipment requests.

1. Provide a search function that enables all users to search on next higher assembly, site name, and company name. The search engine will support Boolean searches, searches using the proximity operator, and searches using prefix and suffix wild cards.

1. Include a configuration and inventory management function that tracks the physical configuration of all installed HW, including spare parts for individual or multiple, collocated terminals; common subsystems and additional authorized equipment; special tools; kits; publications; and TMDE, FW, including version levels. The inventory management function will cover all collocated terminals and will be expandable to cover additional items within a terminal complex.

1. Import via the SSS or removable media parts data to update the configuration and inventory management function as parts are replaced.

1. Import via the SSS or removable media the physical configuration of all HW, FW including version levels installed at the site.

1. Import via the SSS or removable media inventory located at the site including common subsystems, additional authorized equipment, spare parts, special tools, kits, TMDE, and publications.

1. Import via the SSS or removable media preventive maintenance checks and services (PMCS) and calibration data.

1. Support manual entry of physical configuration, inventory, PMCS and calibration data.

1. The captured and imported data will be accessible directly from the property and materiel accountability system or via the SSS. The data will be sortable and filterable by type and field.

1. Export physical configuration, inventory, PMCS, and calibration data to removable media. The items and categories of items to be included in the exported data will be operator selectable. Data saved to removable media is in human-readable format.

1. In concert with the SSS, provide the capability to print physical configuration, inventory, PMCS and calibration reports. The items and categories of items to be included in the reports are operator selectable.

1. Allow for annotation of each PMCS completion record with descriptive text.

1. Track, record, store and parse what is being repaired and calibrated, the status of returns, and the technician who facilitated the repair action for all depot level repair actions. A detailed trend analysis and tracking system will be available for review and submittal of comments based on level of authority assigned to the user logon credentials.

1. Track the shelf life of parts stocked at the wholesale level and prompt the depot to perform periodic maintenance or disposal of such items.

Engineering Services The contractor shall perform engineering and test to meet the requirements of this PWS.

Obsolescence, Enhancements, and Technical Insertions The contractor shall investigate obsolete items or impending obsolescence, to include subcontractor and vendor parts. If the contractor determines that parts or technology used on MET or 52 Mod have or will become obsolete or otherwise non-procurable, the contractor shall provide written notification to the Government of the components that may be impacted. The contractor with consent from the Government shall perform analyses, demonstrations, and tests as needed to determine the recommended course of action including alternative sources/parts, any necessary redesign, requalification, and reverification of the parts or the deliverable end item.

The contractor shall monitor the program elements for possible enhancements and technical insertions. The goals of enhancements and technical insertions include improving reliability and maintainability, reducing cost, correcting systemic problems, and enhancing performance. The contractor shall recommend enhancements and technical insertions, including alternative sources/parts, any necessary redesign, requalification, and reverification of the parts and/or the deliverable end item. The contractor with consent from the Government shall perform analyses, demonstrations, and tests as needed to assess new technologies for insertion.

After receiving written approval from the Government to perform obsolescence replacement, enhancement, or technical insertion, the contractor shall perform all necessary design, HW manufacture or customization, integration, and testing necessary to implement and verify the approved changes. The contractor shall use DPAS Maintenance Module to generate MWOs in accordance with MIL-PRF-63002 to facilitate modification of fielded equipment as required.

Technical Assistance The contractor shall provide technical assistance to SATCOM sites designated by the Government. The request to the contractor will only respond to request from the Tier 1 SATCOM Systems Help Desk, the COR, MET or 52 Mod APM or PCO. Technical assistance includes but is not limited to troubleshooting equipment failures, executing MWOs, installation support. Contractor personnel assigned for technical assistance shall be thoroughly familiar with the systems and their operational, interface, and maintenance requirements; shall be capable of providing technical training on the equipment listed in Paragraph 3.2.2; and shall be capable of reporting detailed findings and resolution of issues.

Telephone or Email Assistance The contractor shall provide subject matter expertise support to a Tier 1 (first level of assistance) help desk request for assistance with equipment and systems covered under this contract. The contractor shall provide appropriate contact information to the COR within three business days after contract award. The assistance must be available 24 hours per day, 365 days per year for urgent issues (non-operational terminal) and during normal business hours for non-urgent issues. The contractor will respond to a site within two hours for urgent issues and within one business day for non-urgent issues. Contractor personnel will work with on-site personnel until the reported issue is resolved.

If contractor personnel determine that follow-up actions are necessary after exhausting telephone and/or email support, the contractor personnel will request authorization from the COR to perform an on-site technical assistance visit. Contractor personnel shall maintain a log to record the details, results and follow-up for each technical assistance request. The log will be available to the COR upon request.

On-Site Technical Assistance The contractor shall provide on-site technical assistance after determining that the reported issue cannot be resolved via telephone or email assistance or when on-site installation support is needed, after obtaining written approval from the COR. The contractor’s request to the COR shall include a travel and material cost estimate and anticipated travel dates. The contractor shall schedule support for high priority and routine technical assistance visits during the Monday through Friday work week. Upon Government approval of an urgent technical assistance, the contractor shall have personnel and equipment deployed to a CONUS location within 36 hours after the approval, and to an OCONUS location within 96 hours after the approval. Contractor personnel providing on-site technical assistance shall possess the appropriate security clearances.

The contractor shall coordinate with the site personnel for access to the site and system, including required documents for OCONUS travel. The contractor shall furnish to the Government all data necessary to facilitate obtaining overseas theater or area clearances.

The contractor may purchase materials and services on an emergency basis up to $5,000.00 for a single technical assistance visit and shall obtain written approval from the Government prior to making purchases over $5,000.00. Whenever possible, the Government will furnish facilities such as workspace which may be required to accomplish on-site technical assistance. The contractor shall use the web-based Synchronized Pre-deployment and Operational Tracker system at https://spot.dmdc.mil to request a letter of authorization for OCONUS travel. This website requires registration, a government sponsor, Joint Knowledge Online account, and DOD Approved Certificate or Common Access Card (CAC) for access.

Contractor personnel shall record the details for each technical assistance visit and submit them in a Technical Assistance Visit Report within 30 days of the conclusion of the visit. The report will contain the following information at a minimum:

1. Cover – title, site visited, date of site visit, date of report, and contract number.

Body of Report – information related to the technical assist visit, including participants, dates, contacts on-site, information related to pre-planning or post-activities as a result of the visit, technical data required to understand the problem and resolution, recommendations for further activity, such as additional actions needed to resolve the problem, and trend or failure analysis. Identify all spares or parts provided to the site during the visit as well as those that need to be provided to the site after the visit.

Attached information – backup material to the report, which includes any digital photographs and test data, and a list of participants including their phone numbers and email addresses.

Concurrence memorandum signed by the contractor’s leads technical assistance person and the site chief or officer in in charge. The memorandum will provide details of the work performed and any open actions at the conclusion of the technical assistance visit. The memorandum shall indicate who is responsible for completing the open actions.

Test and Evaluation The contractor shall support and conduct test and evaluation activities to include tests, demonstrations, analyses, inspections, validations, and verifications. The purpose of test and evaluation is to verify compliance of all repaired or replaced items with all program requirements. General requirements presented in this paragraph apply to all test and evaluation activities described within this PWS.

Test and evaluation shall be conducted at the contractor’s facility, on-site, and at other Government-approved facilities as required. The contractor shall provide access to the contractor’s test and evaluation records when requested by the Government, regardless of whether the activity was witnessed by the Government. No prior notice is required for such requests. The contractor shall provide requisite resources, including but not limited to system HW, test equipment, fixtures, and simulators, for all test and evaluation conduct required under this contract. Test equipment shall have current calibration.

Test and evaluation shall be conducted with Government approved test plans and procedures. The Government will provide existing test plans and procedures, if needed. The contractor shall propose changes and implement approved changes to test plans and procedures in accordance with the change processes in Paragraph 3.12.1, and shall generate new test plans and procedures, if so directed. The contractor shall include detailed instructions in the test procedure for the setup of any test fixture, simulator, and other test equipment utilized during the test conduct. Unless otherwise specified within this PWS, the contractor shall submit new or revised test plans at least 90 days prior and test procedures and at least 60 days prior to the scheduled test. Government review comments, if any, will be provided within 30 days and the contractor shall submit a revision, if needed, prior to the scheduled test.

Government representatives may witness all test and evaluation activities. The contractor shall notify the Government at least 30 days in advance of any test and evaluation activity. The contractor shall submit a test report (with all collected supporting test data) documenting the results of the activity within 30 business days after its conclusion. Documentation of failures, results of failure analysis, corrective action taken, and retest shall be documented in the test reports. Successful completion of any test and evaluation activity is achieved upon Government approval of the test report.

Change Testing When the program configuration baseline (CB) is modified due to work performed under this contract, the contractor shall perform change testing to verify compliance with program requirements. Change testing encompasses testing of requirements directly related to the modifications performed, and regression testing to verify that functionality not directly related to the modifications performed continues to work correctly and without degradation, error, or anomaly, while also maintaining WGS Certification. The contractor shall propose specific change testing, subject to Government approval.

If incorrect operation of the system baseline is discovered subsequent to change testing, the Government will consider such incorrect operation to be a failure of the contractor’s design effort, testing procedures and QA process. The contractor shall take corrective action to restore the program CB to a working state including all necessary troubleshooting, re-test, and changes to test plans, procedures and other documentation.

Satellite Communications Certification Wideband Global Satellite Certification The contractor shall conduct WGS certification testing when directed by the Government. The contractor shall test compliance for operation on WGS satellites in accordance with the Wideband Consolidated SATCOM System Expert (WB C-SSE) Terminal Performance Certification. The contractor shall utilize Government approved WGS X-Ka terminal certification test procedures to conduct WGS certification testing. The contractor shall provide a Certification Test Report to the Government within 30 days of test completion.

Joint Interoperability Test Command (JITC) Certification The contractor shall support any required JITC certification testing which is normally required every five years or as directed by the Government.

Acceptance Test The contractor shall perform acceptance testing on any procured or repaired line replaceable item that has an associated acceptance test procedure, utilizing Government approved test plans and test procedures.

Post-Production Software Support (PPSS) Software Support and Cybersecurity Sustainment Efforts for Networkable MET Computing Environment (NMCE) From the perspective of this MET Depot and Engineering and Support Services PWS, the work requirements for NMCE, which is currently undergoing development and testing, are to address Contractor PPSS activities efforts upon completion of first article testing (FAT)…