W519TC-24-R-2049 - Attachment 0004 - ELT QASP.pdf

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Attached to
MNG English Language Training Federal contract opportunity
Solicitation number
W519TC-24-R-2049
Issued by
Department of the Army Materiel Command Contracting Command Rock Island Arsenal

About this file

This document is a Quality Assurance Surveillance Plan (QASP) for an English Language Training Support Services contract, contract number W519TC-24-P-2049. The QASP outlines the authority, roles and responsibilities for overseeing and coordinating surveillance activities, including the Program Manager, Contracting Officer, and Contracting Officer's Representative. It specifies that the COR is responsible for providing continuous technical oversight of the contractor's performance and documenting it in a Quality Assurance file. The QASP is intended to ensure early identification and resolution of performance issues to minimize impact on mission performance. This QASP supports the related federal contract opportunity for English Language Training for the Saudi Arabian Ministry of National Guard, solicitation number W519TC-24-R-2049, to be awarded as a hybrid Firm-Fixed-Price and Cost-Reimbursement contract through full and open competition.

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Other files for this federal contract opportunity

Other files attached to MNG English Language Training, newest first.
File Type Posted
W519TC-24-R-2049 - Attachment 0001 - ELT PWS 2APR2024.pdf PDF
W519TC-24-R-2049 24APR2024.pdf PDF
W519TC-24-R-2049 - Attachment 0002 - Pricing Matrix.xlsx XLSX spreadsheet
W519TC-24-R-2049 - Attachment 0003 - Past Performance Questionnaire.pdf PDF

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Quality Assurance Surveillance Plan (QASP) English Language Training Support

Services

W519TC-24-P-2049

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Bottom line, the QASP should ensure early identification and resolution of performance issues to minimize impact on mission performance.

3. Authority Authority for issuance of this QASP is provided under Part 46 of the Federal Acquisition Regulation, Inspection of Services clauses, which provides for inspection, acceptance and documentation of the service called for in the contract or order. This acceptance is to be executed by the contracting officer or a duly authorized representative.

4. Roles and Responsibilities Personnel assigned to oversee and coordinate surveillance activities.

4.1. Program Manager

The PM provides primary program oversight, nominates the COR, ensures the COR is trained before performing any COR duties and supports the COR's performance assessment activities. While the PM may serve as a direct conduit to provide Government guidance and feedback to the Contractor on technical matters, they are not empowered to make any contractual commitments or any contract changes on the government's behalf.

Assigned PM: COL Michael J. Trotter PM or Replacement Organization or Agency: OPM-SANG Telephone: x6705

4.2. Contracting Office (KO)

The KO shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of the United States in the contractual relationship. The KO shall also ensure that the contractor receives impartial, fair, and equitable treatment under this contract.

Determine and document the final assessment of the contractor's performance in the governments past performance tracking system.

Assigned KO: Derek Schnorrenberg Organization or Agency: ACC-RI Email: derek.m.schnorrenberg.civ@army.mil

4.3. Contracting Officer's Representative (COR)

The COR is the technical representative and is responsible for providing continuous technical oversight of the contractor's performance. The COR uses the QASP to conduct the oversight/surveillance process. The COR shall keep a Quality Assurance file that accurately documents the contractor's actual performance. The purpose is to ensure that the contractor meets the performance standards contained in the contract.

The COR is responsible for reporting early identification of performance problems to the KO. The COR is required to provide an annual performance assessment to the KO which will be used in documenting past performance. The QASP is the primary tool for documenting contractor performance. The COR is not empowered to make any contractual commitments or to authorize any contractual change on the Government's behalf.

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In evaluating the quality of contractor's performance, the following performance ratings may be used.

Exceptional Performance meets contractual requirements and exceeds many to the Governments benefit. The contractual performance of the element or sub-element being assessed was accomplished with few minor problems for which corrective actions taken by the contractor were highly effective.

Very Good Performance meets contractual requirements and exceeds some to the Governments benefit. The contractual performance of the element or sub-element being assessed was accomplished with some minor problems for which corrective actions taken by the contractor were effective.

Satisfactory Performance meets contractual requirements. The contractual performance of the element or sub-element contains some minor problems for which corrective actions taken by the contractor appear or were satisfactory.

Marginal Performance does not meet some contractual requirements. The contractual performance of the element or sub element being assessed reflects a serious problem for which the contractor has not yet identified corrective actions. The Contractors proposed actions appear only marginally effective or were not fully implemented.

Unsatisfactory

Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance of the element or sub element contains serious problem(s) for which the contractors corrective actions appear or were ineffective.

CriteriaPerformance Rating

ACCEPTABLE

QUALITY

LEVELS (AQL)

PERFORMANCE

OBJECTIVE

STANDARD

PERFORMANCE

THRESHOLD

METHOD OF

SURVEILLANCE

Observations

1 The contractor shall designate a Program Manager (PM). The PM will supervise and direct all English language training (EL T) efforts. in support of MNG, to include English Language Training Programs (EL TPs) at NGMS. the PM shall serve as the primary point-ofcontact (POC) to OPM- SANG and MNG in regard to (IRT) EL T.

PWS 1.8 Satisfactory:

100°/o of key personnel identified and hired within 30 days and performing within 90 days Unsatisfactory:

key personneI not identified and hired within 30 days and performing within 90 days

100 % inspection

2 Contractor maintains a normal work schedule of five (5) working days per week, two (2) nine (9) working hour shifts per day, and 90 working hours per week. The contractor work schedule is adjusted to accommodate the authorized holidays.

PWS 1.5.3.1

PWS 1.5.3.2

PWS 1.5.4.3

PWS 1.5.4.3.1

PWS 1.8

Satisfactory:

Designated amount of people per shift by name and position per location Unsatisfactory:

Designated person not present and/or accounted during shift

Monthly Random Sample

3 The contractor observes holidays per the PWS which will be based on the school's calendar which will be dictated by MNG. In the event contractor personnel work on a scheduled holiday, they are entitled to compensatory time off on a day-for-day basis.

PWS 1.5.3.1

PWS 1.5.3.2

Satisfactory:

Prior coordination with KO Unsatisfactory:

Scheduled person not present and/or accounted during shift

Monthly Random Sample

4 The contractor authorized employees' absences consistent with the accomplishment of the requirements of the PWS.

The contractor ensured Key Personnel in critical positions have a hierarchy established to maintain seamless performance of duties during absences.

The contractor notified the ACO or COR of planned contractor absences at least 30 days in advance.

PWS 1.5.4.3 Satisfactory:

1) 100% of staff on the force structure performing within 60-days after security packet submission to MOI; and, if applicable

2) vacant position is filled/hired within 30-days and performing within 60-days.

Unsatisfactory:

1) < 100% of staff on the force structure performing within 30-days after contract award; and, if applicable,

2) vacant position is not filled/hired within 30-days and performing within 60-days.

Random Sample

5 The contractor ensures that personnel dress is neat, professional and meets all safety requirements. When conversing with government personnel, during business meetings, over the telephone, via electronic mail, the contractor shall identify themselves as such.

Contractors identify themselves on any attendance sheet or any documents they may review.

OSHA

Regulations

Satisfactory:

maintaining identified standard of professionalism Unsatisfactory:

any instance of not meeting professional standards

Random inspection

6 Contractor completed the Transition-in plan per the contract and the PWS.

PWS 1.12.1 Satisfactory:

maintaining records to identified standard of applicable publication Unsatisfactory:

finding of 3 non-compliant records

Submitted as a part of proposal

7 Contractor completed the Transition out plan per the contract and the PWS.

PWS 1.12.2 Satisfactory:

Complete within 90 days of starting transition Unsatisfactory:

Not transitioned in 30 days

Submitted as a part of proposal

8 The Contractor key positions possess the qualifications outlined in the PWS. The contractor has provided the personnel in the quantities specified for the labor categories to serve as key positions for this effort.

PWS 1.8 Satisfactory:

1) 100% of staff on the force structure performing within 60-days after contract award; and, if applicable,

2) vacant position is filled/hired within 30-days of vacancy and performing within 60-day of hire.

Unsatisfactory:

1) < 100% of staff on the force structure performing with 90-days after contract award; and, if applicable,

2) vacant position is not filled/hired within 30-days and performing within 60-days.

100% Inspection following contract award, then semiannual Periodic Inspection (upon KO/COR request) inspection of training records/certific ations

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A03. QASP W519TC-24-P-2015
QASP Working.pdf
Sheet1

File details come from the government source that posted it. Updated .