FY20 Food service PWS.docx

PERFORMANCE WORK STATEMENT (PWS)

FOR

Duluth Air National Guard Dining Attendant Services

1.0 General:

1.1 Scope: The contractor shall provide all personnel, equipment, tools, materials, supervision, and quality control necessary, except as specified in Paragraph 3.0 as Government Furnished, to perform Dining Attendant Services, as defined in this PWS.

1.2 Background: The Duluth Air National Guard has an ongoing requirement to provide food service during regularly scheduled drills. The Duluth Air National Guard has limited access to Drill Status Guardsmen to perform these services, and therefore contracts definable and severable services to contract employees to bear workload.

1.3 Period of Performance (PoP): The Period of Performance shall be 1 Base Year of 12 months and four 12-month option years.

1.4 General Information:

1.4.1 Quality Control (QC): The contractor shall develop and maintain an effective QC Plan (QCP) to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s QCP is the means by which it assures itself that its work complies with the requirements of the contract. As a minimum, the contractor shall develop QC procedures that address the areas identified in Technical Exhibit 1, Performance Requirements Summary (PRS).

1.4.2 Quality Assurance (QA): The Government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government will do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and acceptable quality level(s) or defect rate(s).

1.4.3 Recognized Holidays: The following are recognized United States (US) holidays. The contractor shall not perform services on these days:

1.4.3.1 New Year’s Day: January 1st

1.4.3.2 Martin Luther King, Jr.’s Birthday

1.4.3.3 President’s Day

1.4.3.4 Memorial Day

1.4.3.5 Independence Day: July 4th

1.4.3.6 Labor Day

1.4.3.7 Columbus Day

1.4.3.8 Veteran’s Day: November 11th

1.4.3.9 Thanksgiving Day

1.4.3.10 Christmas Day: December 25th

1.4.4 Place and Performance of Services: The contractor shall provide services between the hours of 8:30-14:30 on scheduled drill dates (variations to be communicated to Contractor at least 30 days prior to dates). Exceptions: recognized US holidays or when the Government facility/installation is closed due to local or national emergencies, administrative closings, or similar Government-directed facility/installation closings. Performance of work duties shall be at the 148FW. The contractor shall at all times maintain an adequate work force for the uninterrupted performance of all tasks defined within this PWS when the Government facility/installation is not closed for the above reasons. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the work force are essential. Teleworking is not authorized.

1.4.4.1 N/A

1.4.4.2 Unscheduled gate closures by the Security Police may occur at any time causing all personnel entering or exiting a closed installation to experience a delay. This cannot be predicted or prevented. Contractors are not compensated for unexpected closures or delays. Vehicles operated by contractor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the contractor employee’s installation driving privileges.

1.4.4.3 The contractor’s employees shall become familiar with and obey the regulations of the installation; including fire, traffic, safety and security regulations while on the installation. Contractor employees should only enter restricted areas when required to do so and only upon prior approval. All contractor employees shall carry proper identification with them at all times, and shall be subject to such checks as may be deemed necessary. The contractor shall ensure compliance with all regulations and orders of the installation which may affect performance. The Government reserves the right to direct the removal of an employee for misconduct, security reasons, or any overt evidence of communicable disease. Removal of contractor employees for reasons stated above does not relieve the Contractor from responsibility for total performance of this contract.

1.4.5 Security Requirements. The contractor shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the COR. The contractor and all associated subcontractor employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. The contractor shall ensure compliance with all personal identity verification requirements as directed by Department of Defense (DoD), Headquarters Department of Army (HQDA) and/or local policy. Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes.

1.4.5.1 N/A

1.4.5.2 For contractors that do not require a CAC, but require access to a DoD facility or installation: Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), and applicable installation, facility and area commander installation/facility access, and local security policies and procedures (provided by a government representative).

1.4.5.3 N/A

1.4.5.4 N/A

1.4.5.6 AT Level 1 Awareness Training (AT): All contractor employees, including subcontractor employees, requiring access to Army installations, facilities, and controlled access areas shall complete Level 1 AT within 30 calendar days after contract start date and within 30 calendar days of new employees commencing performance. The contractor shall submit certificates of completion for each affected contractor and subcontractor employee to the COR or KO within 15 calendar days after completion of training. Level 1 AT is available at http://jko.jten.mil/courses/atl1/launch.html .

1.4.5.7 N/A

1.4.5.8 N/A

1.4.5.9 N/A

1.4.5.10 N/A

1.4.5.11 N/A

1.4.5.12 N/A

1.4.5.13 N/A

1.4.6 Physical Security. The contractor shall safeguard all Government property provided for contractor use. At the close of each work period, Government facilities, equipment and materials shall be secured.

1.4.7 N/A

1.4.8 Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award conference convened by the KO in accordance with FAR Subpart 42.5. The KO, COR and other Government personnel, as appropriate, may meet periodically with the contractor to review the contactor’s performance. At these meetings, the KO will apprise the contractor of how the Government views the contractor’s performance and the contractor shall apprise the Government of problems, if any, being experienced. The contractor shall resolve outstanding issues raised by the Government. Contractor attendance at these meetings shall be at no additional cost to the Government.

1.4.9 Contract Manager (CM): The contactor shall designate a CM who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the contractor when the CM is absent, shall be designated in writing to the KO. The CM or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The CM shall work through the COR or KO, to resolve issues, receive technical instructions, and ensure adequate performance of services. The CM shall ensure that contractor employees do not perform any services outside the scope of the contract without an official modification issued by the KO. The CM shall ensure contractor employees understand that services performed outside the scope of the contract are performed wholly at the expense of the contractor. CM or alternate will be on-site during performance of contract.

1.4.10 Identification of Contractor Employees: All contractor personnel attending meetings, answering Government telephones and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression that they are Government employees. The contractor shall ensure that all documents or reports produced by contractor personnel are suitably marked as contractor products or that contractor participation is appropriately disclosed. The contractor’s status as a “contractor” shall be predominantly displayed in all correspondence types (to include signature blocks on e-mail) and dealings with Government or non-Government entities. Contractor personnel shall wear identification badges distinguishing themselves as such. The badges shall have the company name, employee name and the word “contractor” displayed. The contractor shall retrieve all identification media (including vehicle passes) from its employees who depart employment for any reason.

1.4.11. Combating Trafficking in Persons: The United States Government has adopted a zero tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in severe forms of trafficking in persons during the period of performance of the contract; procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The Contractor shall notify its employees of the United States Government’s zero tolerance policy, the actions that will be taken against employees for violations of this policy. The contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the US Government policy as described at FAR 22.17.

1.4.12 N/A

1.4.13 N/A

1.4.14 Organizational Conflicts of Interest (OCI): The contractor and subcontractor personnel performing services under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCIs, as defined in FAR Subpart 9.5. The contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO. In the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may impose other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.4.15 N/A

2.0 Definitions and Acronyms:

2.1 Definitions:

2.1.1 Contractor: A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2 Contracting Officer (KO): A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3 Contracting Officer Representative (COR): An employee of the U.S. Government designated by the KO to monitor contractor performance. Such appointment will be in writing and will state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4 Defective Service: A service output that does not meet the standard of performance associated with the PWS.

2.1.5 Deliverable: Anything that can be physically delivered and includes non-manufactured things such as meeting minutes or reports.

2.1.6 Key Personnel: Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7 Physical Security: Actions that prevent the loss or damage of Government property.

2.1.8 Quality Assurance: The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9 Quality Assurance Surveillance Plan (QASP): An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10 Quality Control: All necessary measures taken by the Contractor to ensure that the quality of an end product or service shall meet contract requirements.

2.1.11 Subcontractor: One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.2 Acronyms:

3.0 Government Furnished Property, Material, Equipment and Services (GFP/M/E/S): The Government will provide the property, material, equipment, and/or services listed below solely for the purpose of performance under this contract:

3.1 Property: The Government will furnish the necessary workspace for the contractor to perform services outlined in this PWS to include kitchen space, cleaning supplies, and other items necessary to maintain a dinning environment. Government will retain property control over all property during extent of this contract.

3.2 Materials: Cleaning supplies.

3.3 Equipment: Dishwashers, stoves, and other food perpetration equipment.

3.4 Services: The intent of this contract is that government personnel will not augment contracted staff. If government personnel are compelled to action to accomplish contract duties, the Contractor is not entitled to full invoicing.

3.5 Utilities: All utilities in the facility will be available for the contactor’s use in the performance of this contract. The contractor shall instruct employees in utilities conservation practices. The contractor shall operate under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount.

4.0 Contractor Furnished Property, Materials, and Equipment (CFP/M/E):

4.1 General: Except for those items specifically stated to be Government-Furnished in Paragraph 3.0, the contractor shall furnish everything required to perform these services as indicated in Paragraph 1.1.

5.0 Requirements: The contractor shall:

5.1 Ensure continuous cleanliness of dishes, employees, and work area:

5.1.1 Sanitation and Cleaning Requirements. The contractor shall comply with all federal and Air Force mandated sanitation requirements. AFI 48-116 Food Safety Program all chapters.

Task 1a. Table and Cookware and Utensils. Tableware, serving line cookware, and all utensils shall be sanitized and dried after each use. Wash and rinse water temperature shall be monitored and maintained in a manner that complies with all applicable sanitation, public health regulations/standards, and the USDA Food Code. Clean table and utensils Task 1b. Ware and Utensil Storage. Cleaned and sanitized tableware, cookware, and utensils shall be handled in a manner and stored in designated locations that protect them from contamination.

Task 1c. Cleaning of Kitchen Equipment. Food preparation equipment (work tables, mixers, peelers, processors, sinks, etc.) shall be cleaned at the end of preparation periods. All cooking equipment (ranges, etc.) except deep fat fryers and the short order grill shall be cleaned after the lunch meal period on Saturday and Sunday. Exhaust hoods and screens shall be cleaned and the ice machine emptied and cleaned after the lunch meal period on Sunday.

Task 1d. Cleaning of Serving Line Area. Serving line top surfaces shall be cleaned after each meal period. Any spills occurring in the serving area (receiving side) shall be cleaned upon occurrence.

Task 1e. Cleaning of Dining Area. Dining chairs, tabletops, and condiment dispensers shall be cleaned after each meal period. All condiment dispensers shall be filled in a manner that precludes any instance of patron waiting. Any spills occurring in the dining area shall be cleaned upon occurrence.

Task 1f. N.A.

Task 1g. Dishwashing/Clipper Equipment. Dishwashing equipment, clipper unit, deep sinks, and garbage disposal units shall be left dry and cleaned when the area will not be in use for more than 1 hour.

Task 1h. Food Preparation area. Clean and sanitize dishes, pots, pans, kitchen, and dining areas in accordance with the FDA Food Code.

Task 1i. General Housekeeping. All required tasks could not be specified in this Performance Work Statement, but based on observation, patron traffic, etc., those tasks that are required to maintain a safe, clean, and neat environment shall be performed.

Task 1j. Disposal of Trash. All trash containers shall be kept covered when not in use. Containers shall be emptied as needed, avoiding any instance of a full trash bin. All trash containers shall be stored at the end of each day in a clean and sanitized condition. The area adjacent to the dumpster shall be kept in a clean and sanitized condition. Cardboard boxes shall be flattened before being placed in the dumpster.

Task 1k. Cleaning of Floors and Floor Mats. The contractor shall continuously monitor the floors removing food spills, and debris. Floors shall have no visible dirt or dust remaining on floors, floor mats/runners, in corners, behind doors, or under furniture and equipment 90% of the time. Do not place chairs on tables at any time. Dining facility floors include the serving area, dining area, kitchen, clipper room, walk-in coolers/freezer, and lavatories located in vicinity. When there are drills not requiring serving, the above areas will be deep cleaned covering all aspects of PWS for cleanliness and sanitation.

Task 1l. Lavatory cleaning and sanitation. Spot check lavatories during meal times to ensure supplies are available and tidiness and sanitary conditions are maintained at all times. All areas and surfaces of the lavatories shall be in a clean and sanitized condition at the end of each workday. Soap and paper supplies shall be replenished in a manner that precludes any instance of patron waiting. Cleaning toilets, urinals, wash bins, slop sinks, and partitions with a germicidal detergent solution. Descale toilets and urinals as required. Proper cleaning removes all deposits, stains, and foreign matter, including those under fixture edges, lips, and on all exposed surfaces. Lavatory cleaning equipment shall be clearly marked and shall not be used in any other area of the dining facility or be stored with other cleaning equipment.

5.1.2 Contractor Personnel education and appearance.

Task 2a. Supervision. The contractor shall provide a contract manager on site who shall be responsible for the performance of the work.

Task 2b. Staff. The contractor shall provide sufficient personnel at the 148 FW Dining Facility, to handle monthly ANG weekends.

Task 2c. Professional Appearance and attitude. The contractor shall ensure that all mess attendants present a professional appearance, demonstrate a courteous, and helpful attitude.

Task 2d. Uniform requirement. The uniform will consist of matching coordinated shirts, slacks, and hats. The contracting officer will approve the types and colors of uniforms as well as the standards of dress for supervisors before the contract start date.

Task 2e. Contractor shall train employees on proper and safe handling of contractor operated equipment, i.e. clipper, garbage disposal unit, vacuums, etc.

Task 2f. Contractor shall train employees safety precautions in high-risk areas such as operations in the clipper room and pots and pans washing area.

Task 2g. Contractor shall train employees Safety precautions in high risk, potentially hazardous situations such as handling sharp implements, heavy lifting, working with cleaning compounds and chemicals, proper personal protective equipment, etc.

Task 2h. 148 FW Public Health will provide training on hand washing, sanitation, and individual personal hygiene on request.

Task 2i. Sexual Harassment training will be provided by 148 FW on request.

5.1.3 Contractor Personnel hygiene. The contractor shall ensure that all mess attendants meet sanitation and personal hygiene requirements to include:

Task 3a. Washing Hands. Employees shall wash their hands upon reporting for work, immediately after utilizing or cleaning a lavatory, after smoking, taking a break, taking out garbage, or soiled items in any washing area.

Task 3b. Removal of Jewelry. Employees shall remove wristwatches, bracelets, rings (except wedding bands), and all externally visible body piercing jewelry.

Task 3c. Fingernails. Employees shall keep fingernails cut short so that they do not extend beyond the ends of fingers and are kept unpainted and clean.

Task 3d. Tobacco use. Employees shall not smoke or use tobacco in any form except during break periods in designated smoking areas.

Task 3e. Facial Hair. Facial hair shall be trimmed to one inch or less.

5.2 Deep Clean

See tasks established in section 1k.

5.3 Provide and follow a staffing plan

5.4 N.A.

5.5 Contractor Manpower Reporting Application (CMRA):

5.5.1 The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the 148FW via a secure data collection site.

5.5.2 The contractor shall completely fill in all required data fields using the following web address: http://www.ecmra.mil/. Reporting inputs shall be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2020. Contractors may direct questions to the help desk at http://www.ecmra.mil.

6.0 Applicable Publications: Publications applicable to this PWS are listed below:

Publication (Chapter/Page)

Federal Acquisition Regulation https://www.acquisition.gov/?q=browsefar or http://farsite.hill.af.mil/

Defense Federal Acquisition Regulation Supplement http://www.acq.osd.mil/dpap/dars/dfarspgi/current/index.html or http://farsite.hill.af.mil/

DoDM 1000.13-M-V1 DoD Identification (ID) Cards (Enclosure 2, paragraph 3.b) 01/23/2014 http://www.esd.whs.mil/Directives/issuances/dodm/

Federal Information Processing Standards (FIPS) Publication 201-2 Personal Identity Verification (PIV) of Federal Employees and Contractors (paragraph 9) August 2013 http://nvlpubs.nist.gov/nistpubs/FIPS/NIST.FIPS.201-2.pdf

http://www.dtic.mil/whs/directives/corres/pub1.html

Homeland Security Presidential Directive (HSPD)-12 Policy for a Common Identification Standard for Federal Employees and Contractors 08/27/2004 https://www.dhs.gov/homeland-security-presidential-directive-12

DoDD 5400.11 Department of Defense Privacy Program 10/29/2014 http://www.dtic.mil/whs/directives/corres/dir.html#

DoD 5400.11-R Department of Defense Privacy Program 05/14/2007 http://www.dtic.mil/whs/directives/corres/pub1.html

DoDD 8140.01 Cyberspace Workforce Management

DoD 8570.01-M Information Assurance Workforce Improvement Program

DoD 5220.22-M National Industrial Security Program Operating Manual 02/28/2006 (Change 2: 05/18/2016)

6.1 Applicable Forms: Forms applicable to the PWS are listed below:

TECHNICAL EXHIBIT 1

Performance Requirements Summary (PRS)

This PRS includes performance objectives the Government will use to determine contractor performance and will compare contractor performance to the Acceptable Quality Level (AQL).

5.1 Ensure continuous cleanliness of dishes, employees, and work area

Checklist ltems to be QC inspected

TECHNICAL EXHIBIT 2

Deliverables Schedule

TECHNICAL EXHIBIT 3

Estimated Workload Data

This information is provided for historical background only. It is not a guarantee of workload quantities. Numbers from 2019:

October:

Friday: 260 Saturday: 322 Sunday: 356 holiday meal

November:

Friday: 327

December:

Saturday: 428 holiday meal Sunday: (300 awards ceremony day)

January:

Friday: 386 Saturday: 223 (warrior weekend) Sunday: 383

February:

Saturday: 418 Sunday: 399

March:

Saturday: 407 Sunday: 363

April:

Saturday: 395 Sunday: 332

June:

Saturday: 485 (Phase 2 weekend) Sunday: 410

August:

Thursday: 318 Friday: 360 Saturday: 434 (ACC inspection weekend) Sunday: 374

September:

Sunday: 388 (will not need Saturday meals again)

TECHNICAL EXHIBIT 4

Floorplan

08:30 Meet with government QA to go over safety aspects and configuration

09:00 Contractor begins on back kitchen cleaning for pot/pans utilized by government during meal preparations (wash/sanitize/restock)

· Contractor crew starts clipper setup to include function checks to ensure working order and warm-up

09:30 Start condiment restock/prep and setup as room spacing allows, stage dishes to lines, clean and vacuum Dining Facility area and vicinity bathrooms, continue kitchen prep cleanup through meal service

10:00-10:30 Table prep with condiment placements and napkin holders- ensure spacing is ready for service

11:00-13:00 Maintain continuous spot checks of area to include dining facility, serving line, and bathrooms for required restock of supplies. Ensure clean dish replacement occurs in timely fashion to maintain flow of traffic

13:30 Clean Dining Facility area to include floor cleaning, table cleaning, equipment return, dish restock for storage, and kitchen area clean within scope of work prior to end of day release image1.png