TROJAN NetOps-2_PWS_RFI DRAFT.pdf

PERFORMANCE WORK STATEMENT

INSCOM G6/GISA TROJAN Network Operations Support Services – 2nd Iteration (TROJAN NetOps-2)

PART 1

GENERAL INFORMATION

1. GENERAL: This is a non-personal services contract to operate and maintain the Ground Intelligence Support Activity (GISA) and HQ INSCOM G6 Operations Division information technology networks and systems for the U.S. Army Intelligence and Security Command (INSCOM), a Direct Reporting Unit to Headquarters, Department of the Army, G-2, conducting intelligence, security and information operations for military commanders and national decision makers. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

This performance work statement (PWS) describes and includes the task order level requirements needed to perform the network and ancillary support of the HQ INSCOM and GISA networks (TROJAN and Black Core). Specifically, the USAINSCOM Transport Network Control Centers (TNCCs) at Fort Bragg, NC; Fort Belvoir, VA; U. S. Army Garrison Wiesbaden, Germany (Europe) and Fort Shafter Flats, HI (Pacific) require Network Operations and Maintenance (O&M) services to support their mission and mission support infrastructures.

The USAINSCOM Transport Network Operations Center (TNOC) at Fort Belvoir, VA, requires Network Analyst, System Administrator support and HQ INSCOM, G6, Operations Division, located in Metro Park, Alexandria VA, requires long haul engineering support for circuit bundling supporting missions worldwide. The INSCOM Transport Operations Center (ITOC) at Fort Belvoir, VA requires operation and maintenance (O&M) of all core network and cryptology devices to support the mission network infrastructures.

This requirement is deemed mission essential and may require contractors to support mission in the event of a government closure, or other event. In those instances, the contractor should continue to report to their normal duty station or a COOP location, as required to ensure mission continuity.

1.1 Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform network operations support services as defined in this PWS except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.

1.1.1 Charged with providing the war fighter the actionable intelligence needed to understand the battlefield and to focus and leverage combat power, INSCOM collects intelligence information in all intelligence disciplines. INSCOM also conducts a wide range of production activities, ranging from intelligence preparation of the battlefield to situation development, Signals Intelligence (SIGINT) analysis, imagery exploitation, and science and technology intelligence production. INSCOM has major responsibilities in the areas of counterintelligence and force protection, electronic warfare, information warfare, and support to force modernization and training. Headquartered at Fort Belvoir, VA, INSCOM is a global command with major subordinate commands (MSC) that tailor their support to the specific theater needs. The command synchronizes the intelligence operations of all INSCOM elements to ensure multi-discipline intelligence support to theater/component warfighters, the Intelligence Community (IC) and other national agencies. Organizations supported by this task order conduct a wide range of intelligence collection, processing, exploitation, analysis, production, and dissemination activities tailored to senior leader needs throughout the globe directly or indirectly in support of INSCOM, the Army Service Component Commands (ASCCs), Marines, SOF, National Guard, and the NGB CST’s mission. The ability of these organizations to provide mission-critical intelligence is dependent on the availability and successful operation of their Information Technology (IT) (IT as defined in Army Regulation (AR) 25- 1, Army Knowledge Management and Information Technology, 4 December 2008).

1.2 Background: The mission of the Division is to provide staff supervision and management of communications connectivity for NexGen, SPIRIT and SPIRIT LITE systems and multiple other configurations that are enabled by GISA Enterprise Transport (GET) communications. The operation of the TNCCs, the TNOC, and the ITOC fall under this team. The organization also processes requests for service of government and commercial lease circuits and manages all COMSEC KEYMAT for HQ INSCOM and GET supported strategic and tactical intelligence systems. This PWS seeks to obtain professional O&M services that support the government in the sustainment of Intelligence collection and dissemination assets vital to the security of the United States. The services and capabilities will provide responsive, flexible, adaptive and timely solutions to satisfy current and future IT requirements. INSCOM provides the Army with a single command to conduct multi-discipline intelligence and security operations. As part of its activities, INSCOM requires support for continued operations and future development of the automated systems necessary to support the INSCOM Black Core (IBC) and Trojan Data networks (TDN).

1.2.1 The TNCCs reside in secure office buildings with controlled access to classified information and the work locations are within Sensitive Compartmented Information Facilities (SCIFs). The equipment supported by the services included in this PWS is used to support worldwide intelligence operations and provide intelligence data to National Command Authorities (NCA) and members of the IC.

1.3 Objectives: The following are the Network Operations Support Services objectives:

- Provide Network Operations support

- Provide Operational Maintenance support

- Provide Communications support

- Provide Configuration Management support

- Provide Program Management support

1.3.1 The TNCCs that are providing primary operational responsibilities during a shift will also remotely support GET requirements in the TNCC Forward(s) and ITOC that is in an unmanned status. TNCC-Belvoir’s, TNCC-Bragg’s, and TNCC Europe’s primary operational responsibility is the entire Enterprise. The TNCC-PAC’s primary operational responsibility is the Pacific region. The ITOC’s primary operational responsibility is the INSCOM Black Core and INSCOM WAN. In the base period, the government will operate two manned TNCCs 24/7/365, (1) at Fort Belvoir and (1) at Fort Bragg supporting the requirement 24/7; (1) manned TNCC Forward 9/5/365, (1) at Fort Shafter Flats and (1) manned ITOC 9/5/365 at Fort Belvoir. Additionally, the government intends to operate a third manned TNCC 24/7/365, located at Wiesbaden Germany during the option years.

1.4 Scope: This PWS will provide contracted support to fulfill the full range of O&M requirements, tasks and responsibilities at Fort Bragg, NC, Fort Belvoir, VA, Wiesbaden GE, and Fort Shafter Flats, HI (Pacific). Services include network support for the existing INSCOM Black Core (IBC) and GET networks; and any future configuration to the IBC or GET network based on mission requirement. The scope of this acquisition is for the contractor to maintain availability of all hardware and software supporting NIPR, SIPR, JWICS, NSAnet, IBCNet, CENTRIX, BISES, and Stoneghost, (1) Black transport and (4) Transport data networks. The contractor shall accomplish the full range of sustainment and technical support services to ensure uninterrupted service to the U.S. Army, Marines, Special Operation Forces (SOF), National Guard Bureau (NGB) and the NGB Civil Support Teams (CSTs) customers within the Continental United States (CONUS) and Outside the Continental United States (OCONUS).

1.5 Period of Performance: The period of performance shall be for one (1) Base Year of 12 months and three (3) 12-month option years. The Period of Performance reads as follows:

Base Year - 29 March 2026 to 28 March 2027 Option Year 1 - 29 March 2027 to 28 March 2028 Option Year 2 - 29 March 2028 to 28 March 2029 Option Year 3 - 29 March 2029 to 28 March 2030

1.5.1 The dates referenced on the Request for Task Order Proposal (RTOP) at the CLIN level are NOTATIONAL only are subject to change based on date of task order award.

1.6 General Information

1.6.1 Quality Control: The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means that ensures work performed complies with the requirements of the PWS. The Quality Control Plan (QCP) shall be submitted by 5 working days after contract award. During contract performance, if the Government finds the the QCP "unacceptable", such that the Contractor’s procedures do not accomplish quality control objective(s) in accordance with the Government’s Quality Assurance Plan (QASP), a corrected QCP shall be submitted within five (5) working days of the changes. If the contractor makes changes to the QCP, the updated QCP shall also be submitted five (5) working days of the changes. The contractor shall also update the QCP at least once per year (annual). The QCP shall include an inspection schedule. Once corrective actions are identified, a corrective action plan

(CAP) shall be developed. Status of all open CAPs shall be reported until the CAP is closed (discrepancy is under control). The QCP shall also include the Contractor’s plan for conducting Bi-Annual Customer Surveys and corresponding reports. After acceptance of the quality control plan the contractor shall receive the contracting officer’s acceptance in writing of any proposed change to the contractor’s QC system.

Deliverable A001 – Quality Control Plan

1.6.2 Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s). The QASP may be provided to the Contractor only at the Government’s discretion.

1.6.3 Recognized Holidays: The government will be closed on the following holidays except for the TNCCs, TNOC, and on-call support:

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Juneteenth Independence Day Christmas Day Independence Day

1.6.3.1 In addition to the days designated as holidays, the Government observes the following days that contractor personnel will not be required to report to work:

- Any other day designated by Federal Statute

- Any other day designated by Executive Order

- Presidential Inauguration Day, (In the Washington D.C. Metropolitan Area or within a 50-mile radius) or

- Any other day designated by Presidential Proclamation

1.6.3.2 When the Federal, state, local, or other governmental entity grants excused absences to its employees, assigned contractor personnel may also be dismissed, unless otherwise noted. The contractor agrees to continue to provide sufficient personnel to perform critical tasks already in operation or scheduled and must be guided by the instructions issued by the KO or COR.

1.6.3.3 When a holiday falls on a non-workday (i.e., Saturday or Sunday), the holiday is typically observed on Monday (if the holiday falls on Sunday) or Friday (if the holiday falls on Saturday).

Unless otherwise specified, the Contractor is to observe the Federal holidays set forth above.

1.6.3.4 It is understood and agreed between the Government and the contractor that observance of such days by Government personnel shall not otherwise be a reason for an additional period of performance or entitlement of compensation except as set forth within the contract/task order. In the event the contractor's personnel work during the holiday, they may be reimbursed by the contractor; however, no form of holiday or other premium compensation may be reimbursed either as a direct or indirect cost beyond the normal compensation for time worked.

1.6.4 Hours of Operation: The contractor is responsible for conducting business, between the core hours of 0600-1800 Monday thru Friday, except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings unless specified in the following paragraphs. For other than firm fixed price contracts, the contractor will not be reimbursed when the government facility is closed for the above reasons. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.6.4.1 The contractor services provided at each site shall be based on a Principal Performance Period (PPP) as indicated in Table 1. Contractor personnel shall be required to be on-site to support the user at the established times of operation at each location. Any changes in the designated PPP shall be provided at least seven (7) working days in advance unless urgencies prohibit advance notice. Lights out operation at the ITOC and TNCC, Fort Shafter Flats, HI will be managed remotely from an enterprise TNCC location. The primary Enterprise TNCC providing remote management will be the Fort Belvoir TNCC. Fort Bragg TNCC and Wiesbaden, GE TNCC will serve as the alternate management sites in the event that Fort Belvoir is unable to perform management tasks due to unanticipated circumstances. The contractor must, at all times, maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed.

1.6.4.2 Unanticipated Emergency Repair Services: A catastrophic hardware failure in an unmanned TNCC that requires unanticipated emergency repair services to repair is an example of an urgency prohibiting advance notice. In this instance the TNCC Chief, who serves as the government site lead and Technical Task Member (TTM), will contact the COR, the COR will authorize if overtime funding is available and will immediately report the action, in writing, to the KO.

1.6.4.3 Overtime Requests Procedures: The Contractor shall promptly notify the COR upon determination that overtime is required. The Contractor’s Program Manager shall provide input to the COR which justifies the use of overtime in accordance with the requirements as specified below. All overtime must be requested by the contractor and must be approved by the COR prior to working the required hours.

1.6.4.3.1 In accordance with FAR 52.222-2 any request for estimated overtime shall include:

(1) Identify the work unit; e.g., department or section in which the requested overtime will be used, together with present workload, staffing, and other data of the affected unit sufficient to permit the COR to evaluate the necessity for the overtime;

(2) Demonstrate the effect that denial of the request will have on the contract delivery or performance schedule;

(3) Identify the extent to which approval of overtime would affect the performance or payments in connection with other Government contracts, together with identification of each affected contract;

(4) Provide reasons why the required work cannot be performed by using multi-shift operations or by employing additional personnel.

1.6.4.3.2 All over time requests submitted to the COR must include the following information to validate usage and be approved.

(1) A need to meet essential delivery or performance schedules;

(2) Methods adopted to make up for delays beyond the control and without the fault or negligence of the contractor; or

(3) Methods taken to avoid foreseeable delays that cannot be eliminated in any other way.

1.6.4.4 Emergency Situations: All overtime must be approved by the COR prior to working the required hours. If an emergency situation arises where the requirements in section 1.6.4.3 cannot be completely satisfied in a timely manner, overtime approval may be granted verbally or via email by the COR. Contractor will be responsible to follow up with written documentation per 1.6.4.3.

1.6.4.5 Unit Location and Working Hours

Table 1: Unit Hours of Operation/PPP (Local Time)

Unit PPP Hours

GISA, HQ, INSCOM (HQ INSCOM) 0600-1800 (Monday –Friday) 8/5* **8 hours per day with a flexible schedule within the stated hours

Transport Network Operations Center (TNOC) Ft Belvoir

0000-2400 (Sunday–Saturday) 24/7

Transport Network Operations Center (IMCC Support) Ft Belvoir

0000-2400 (Sunday–Saturday) 24/7

Transport Network Control Center (TNCC) Ft Belvoir

0000-2400 (Sunday–Saturday) 24/7

Transport Network Control Center (TNCC) Ft Bragg

0000-2400 (Sunday–Saturday) 24/7

Transport Network Control Center (TNCC) Europe

0000-2400 (Sunday–Saturday) 24/7

Transport Network Control Center (TNCC) Pacific

0000-2400 (Sunday–Saturday) 24/7

INSCOM Transport Operations Center (ITOC) Ft Belvoir

0700-1700 (Monday – Friday) 9/5* **8 hours per day with a flexible schedule within the stated hours

* With overtime requirements specified within the PWS 1.6.4

1.6.5 Place of Performance: The work to be performed under this contract will be performed at Fort Bragg, NC; Fort Belvoir, VA; USAG Wiesbaden, Germany; and Fort Shafter Flats, HI.

Table 2: Unit Central/Remote Locations

Unit Central Site/Remote Locations

HQ, INSCOM (HQ INSCOM) Central Site: Ft. Belvoir, VA

Transport Network Operations Center (TNOC) Central Site: Ft. Belvoir, VA

Transport Network Operations Center (TNOC) Central Site: IMCC, Ft Belvoir, VA

Transport Network Control Center (TNCC) Ft.

Belvoir

Central Site: Ft. Belvoir, VA

Transport Network Control Center (TNCC) Ft.

Bragg

Central Site: Ft. Bragg, NC

Transport Network Control Center (TNCC) Europe Central Site: USAG Wiesbaden, Germany

Transport Network Control Center (TNCC) Pacific Central Site: Fort Shafter Flats, HI

INSCOM Transport Operations Center (ITOC) Central Site: Ft. Belvoir, VA

1.6.5.1 Contractor Relocation: Permanent Change of Station (PCS) costs are direct reimbursable costs associated with relocating contractor employees and their dependents to OCONUS assignments, including Alaska and Hawaii, for performance under this task order. The relocation must be for a period of 12 months or more per FAR 31.205-35. For this task order relocation costs will not be reimbursed for performance of less than twenty-four (24) months. The Government will reimburse the contractor for actual allowable and indirect costs incurred, related to overseas cost such as housing, cost of living, Defense Base Act and DODDS tuition, excluding profit or fee. Repositioning of OCONUS contractor personnel into vacant positions at other OCONUS locations during the first 24-month period will not be funded by the Government.

1.6.5.2 Relocation costs applicable to OCONUS assignments for contractor personnel performing under this task order shall be paid as specified in FAR 31.205-35, unless otherwise agreed to between the contracting officer and the contractor. Costs associated with interviewing, house-hunting, or other costs incurred prior to relocation shall not be allowable under this task order and will not be paid by the Government.

1.6.5.3 The Government will reimburse one in-bound and one out-bound relocation per contractor during the task order period of performance. Relocation costs are reimbursed (in-bound) to locate a qualified contractor employee and dependents to an OCONUS site.

Repatriation costs are allowable at the end of the task order only if the contractor personnel and dependents relocate back to CONUS. Relocation costs and repatriation costs are only allowable if the contractor employee performs services at the OCONUS site for a minimum of twenty-four

(24) months. If the relocation is Government directed, then the twenty-four (24) month requirement may only be waived by the task order contracting officer. Failure to meet this requirement will result in loss of relocation expenses for that employee under the terms of this contract. Failure to provide 90 calendar days’ notice of replacement personnel will result in loss of relocation expenses for the departing employee under the terms of this contract.

1.6.5.4 Contingency/Emergency/Asssociated Task: Contractor personnel who serve on 12-month assignments or for the duration of the contingency or emergency whichever is shorter or as negotiated during development of the associated task. If a contractor assigned to one of these areas fails to complete their tour and a 90-day notice is not given, the relocation expenses for the departing employee will not be reimbursed under the terms of this contract.

1.6.5.5 Relocation costs may include all allowable costs directly associated with relocation in accordance with the FTR Part 302 (https://www.ecfr.gov/current/title-41/subtitle-F/chapter-302) (JTR Volume 2, DoD Civilian Personnel, Appendix A, Standardized Regulations (www.defensetravel.dod.mil/Docs/perdiem/JTR (Ch1-7).pdf), Section 925, “Maximum Travel Per Diem Allowances for Foreign Areas,” prescribed by the Department of State and FAR 31.205-35. OCONUS relocation and repatriation costs shall not exceed $35,000 each way.

1.6.5.6 The Government shall not pay for contractor personnel moves within the tour of duty unless a move is in the best interest of the Government and is approved in writing by the CONTRACTING OFFICER. Replacement of contractor personnel who have been voluntarily or involuntarily terminated from assignment to this task order, due to acts of misconduct, poor performance, security violations, or other valid reasons of non- performance on this task order, shall be at the Contractor’s expense and shall not be chargeable to the Government.

1.6.5.7 A minimum tour length exception applies to those personnel who are serving in duty position(s) that are either designated to be or are terminated by the Government. Personnel serving in positions designated for termination that are either not technically qualified for another position at that location, or because of full Contractor manning at their duty location, shall be considered to have served their full tour of duty without penalty or loss of relocation expenses. However, if the position designated for termination is vacated without prior written approval of the COR, the Contractor shall bear all relocation costs. If a function is terminated for the convenience of the Government or a person is returned to CONUS for hardship or humanitarian reasons as unilaterally determined by the KO, the Government will bear all relocation costs.

1.6.5.8 Extended Hours/Continuity of Operations: Contractor work schedules will be established and monitored based on unit mission needs and be documented by the Contractor Site Lead. The Government may require contract support outside of this normal work schedule, including on federal holidays, in order to accommodate the schedules of geographically dispersed supported elements. In the execution of a Continuity of Operations Plan (COOP) training or actual event, select Contractors may be required to evacuate and relocate to an approved COOP location. The COOP operational hours will require extended overtime that includes weekends and holidays.

http://www.defensetravel.dod.mil/Docs/perdiem/JTR

The COR/TTM will provide additional guidance for COOP planning, training, and execution, should a COOP event occur.

1.6.6 Type of Contract: The government will award a Firm-Fixed Price – Level of Effort (FFP- LOE) contract for this effort.

1.6.7 Security Requirements: Contractor personnel must have a TS clearance granted by the Defense Industrial Security Clearance Office at time of proposal submission, and they must be able to attain SCI by issuance of the contract. Contractor personnel must also be able to attain HCS/G/NATO read-on/access unless otherwise agreed to by both the COR and the Contractor PM. Personnel must sign a Non-Disclosure Statement. Personnel must perform within the security limitations of AR 381-10, USSID 1800, and other appropriate security regulations according to their intelligence disciplines. Additionally, contractor personnel must be willing to undergo and pass a Counterintelligence Polygraph (CI Poly) before work on the TS/SCI//REL FVEY networking equipment can be executed. The CI Poly examination will be scheduled by government personnel once the contractor is read-on to SCI. Prior to approval of the CI Poly, the contractor will be allowed access to the UNCLASSIFIED//CUI, SECRET//NOFORN, TS/SCI//NOFORN networking equipment in order to perform work on those networks. Per AR 381-10, U.S. Army Intelligence Activities, new contractor employees must complete Intelligence Oversight training within 30 calendar days of their reporting for duty. All contractor employees must complete annual Intelligence Oversight awareness training. The security requirements are in accordance with the attached DD254.

1.6.7.1 Additional Security Requirements: This effort requires access to classified Government information at U.S. Government facilities. Physical, personnel, information and operational security measures are part of the security specifications as outlined in the DD Form 254 and contractor shall comply in accordance with DIAM 50-5 and other Government security regulations, manuals and directives.

1.6.7.1.1 The Government reserves the right to direct any contractor employee to be removed for substandard performance, directly or indirectly, whenever there is probable cause to believe, that such action is warranted in the interest of national security.

1.6.7.2 Physical Security: The contractor employees and vehicles are subject to checks before entering or exiting INSCOM. The contractor shall coordinate clearance issues for personnel supporting this task order with Contractor Support Element (CSE) and INSCOM System Security Officer (SSO). The Contractor shall be responsible for safeguarding all Government equipment, information, and property provided for Contractor use. At the close of each work period, Government facilities, equipment, and materials shall be properly secured IAW: ICD 705, DoD 5200.08-R and local security requirements.

1.6.7.2.1 Contracts That Require Handling or Access to Classified Information. Contractor shall comply with FAR 52.204-2, Security Requirements. This clause involves access to information classified “Confidential,” “Secret,” or “Top Secret” and requires contractors to comply with— (1) The Security Agreement (DD Form 441), including the National Industrial Security Program Operating Manual (DoD 5220.22-M Change 4); any revisions to DOD 5220.22-M Change 4, notice of which has been furnished to the contractor. This contract requires access to, release, and transmission of classified information. There shall be no dissemination or publication, except within and between the Contractor and any Subcontractors, or information developed under this contract or contained in the reports to be furnished pursuant to this contract without prior written approval of the KO. Physical, personnel, information, and operational security measures are part of the security specifications for this contract as outlined in the DD Form 254, in accordance with emerging Intelligence Community Directives (ICD’s), Director of Central Intelligence Directives (DCID’s), NISPOM Supplement, and all other Government security regulations and directives.

The Contractor shall be responsible for furnishing classification guidance to its employees for services to be performed. The Contractor shall comply with special instructions and controls for handling, processing, storing, and transmission of classified information in accordance with applicable Government regulations, manuals and directives. Additional SCI security requirements are delineated in the addendum to the DD Form 254 (Attachment 4).

1.6.7.3 Key Control. The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer.

1.6.7.3.1. In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

1.6.7.3.2. The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer.

1.6.7.4 Lock Combinations. The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Contractor’s Quality Control Plan.

1.6.8 Special Qualifications: All individuals requiring access to Government information technology (IT) systems will have the appropriate security clearance and will be granted access according to their security clearance, need-to-know and their IT position/category. Additional position category and investigation guidance is available in DoD 5200.2-R. As referenced from AR 25-2, personnel requiring access to information systems processing classified information to fulfill their duties will possess the required favorable security investigation, security clearance, formal access approval (DoD Directive 8570, see Table 2) and need to know.

1.6.9 Post Award Conference/Periodic Progress Meetings: The contractor shall attend a post award conference convened by the contracting activity IAW Federal Acquisition Regulation Subpart 42.5 to be scheduled seven (7) workdays following contract award. In addition, the KO, COR, and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government. The first Post-Award Periodic Progress Meeting shall be held within ten (10) workdays of award. The contractor shall schedule and conduct this meeting, in coordination with the COR and KO. No later than three business days before Periodic Progress Meetings, the contractor shall provide the COR and KO with the briefing slides. Within three business days after the meetings, the contractor shall provide the meeting minutes and list of attendees to the COR and KO.

1.6.9.1 Monthly Status Report (MSR): The contractor shall provide a MSR to the KO and COR identifying work completed from the previous month, any significant circumstances posing a threat to the security of DoD personnel, contractor personnel, resources and classified or unclassified defense information; safety incidents, on-going activities, issues and mitigation plans, forecasted future activities, and remaining open actions/decisions from the previous MSR.

The MSR shall provide the number of employees on duty, planned new hires, a monthly roll up of funding, payment report by CLIN/SLIN to include Estimates to Completion (ETC)/Estimates at Completion (EAC) and, at a minimum, shall provide the following information: funding received, funding invoiced to date, outstanding invoices, and funds remaining MSR shall be provided to the KO and COR 5th calendar day of each month.

Deliverable A005 – Monthly Status Report

1.6.10 Contracting Officer Representative (COR): The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies;

coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.11 Key Personnel: The following personnel are considered key personnel by the government: Program Manager. The contractor shall provide the point of contact “manager” who will be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer. The manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The manager or alternate shall be available between 0800 - 1630, Monday thru Friday except Federal holidays or when the government facility is closed for administrative reasons. Qualifications for all key personnel are listed below: The Program Manager (PM) must have a Master’s degree in a business-related field, at least 15 years of project management experience with a minimum of 8 years in a supervisory role, and strong communication skills to effectively interface with military officials, managers, and subordinates. Alternatively, an individual may qualify with a Bachelor’s degree in IT or a business-related field, a 25-year career in DOD Program Management, and similar supervisory and communication experience.

1.6.12 Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed. Contractor personnel will be provided and required to wear badges in the performance of this service.

1.6.13 Contractor Travel (if applicable): Contractor will be required to travel CONUS and within the NCR during the performance of this contract to attend meetings, conferences, and training. The contractor may be required to travel to off-site training locations and to ship training aids to these locations in support of this PWS. The contractor shall provide support to the following locations: Ft. Belvoir, VA; Ft. Bragg, NC; USAG Wiesbaden, Germany; and Fort Shafter Flats, HI. Contractor will be authorized travel expenses consistent with the substantive provisions of the Joint Travel Regulation (JTR) and the limitation of funds specified in this contract. All contractor travel must be requested by the contractor and must be approved by the COR prior to travel.

1.6.13.1 OCONUS Travel: The contractor shall support permanent stationing and occasional TDY of personnel in USAG Wiesbaden, Germany.

1.6.13.2 SOFA Requirements:

1.6.13.2.1 Technical Expert Status Accreditation in Germany: Contractor employees hired for positions in Germany as Technical Experts must be accredited by host nation authorities TESA, in accordance with procedures established in Article 73 of the Supplementary Agreement (SA) to the NATO SOFA, managed by the DOD Contractor Personnel Office (DOCPER) - Clay Kaserne, Wiesbaden, Germany. The contractor is responsible for creating position descriptions for submittal to DOCPER for all positions that require TESA accreditation. The contractor shall submit complete and accurate TESA documentation (e.g., applicant job description, employment contract, AE Form 715-9C, resume, and education and training) for COR approval and submission to DOCPER. TESA submissions shall be accomplished online IAW US Army Europe and Africa (USAREUR-AF) Regulation 715-9. DOCPER will then generate the DD Form 1172-2 upon review and approval of the TESA application. The contractor’s employees traveling to Germany on TDY status shall be pre-approved for work in Germany via the USAREUR DOCPER established BACO-90 (formerly “fax-back”) process. The BACO-90 application is available on the DOCPER website and must be submitted at least 45 calendar days prior to the proposed travel.

1.6.13.2.2 TESA/ASSA Compliance: The contractor shall adhere to all relevant provisions of the applicable TESA or Analytical Support Status Accreditation (ASSA) and other similar related agreements. The contractor shall use the TESA guidance found at https://www.europeafrica.army.mil/contractor/ for procedures in TESA accreditation. For services to be performed in Germany, the contractor shall use the ttps://www.europeafrica.army.mil/contractor/ regularly in order to remain in compliance with the requirements.guidance found at https://www.europeafrica.army.mil/contractor/.

1.6.13.2.2.1 The Contractor shall use:

- TESA guidance found at https://www.europeafrica.army.mil/contractor/

- TESA accreditation or the TR guidance found at https://www.europeafrica.army.mil/contractor/

- For services to be performed in Germany or Italy, the contractor shall use the guidance found at https://ecops.ext.eur.army.mil/

- For services performed in Italy, the contractor shall use the guidance found at https://it.usembassy.gov/wp-content/uploads/sites/67/2016/04/Guidance.pdf.

1.6.14 Surge Requirements: There may be situations where Contractor personnel are required to work in excess of normal hours (i.e. fiscal year end). The Government may require in scope surge support during the base task order or option period to provide increased support for the defined task areas of the PWS. Surge support is not a contractual guarantee. If the Government determines that an increased quantity of support is required for the task areas defined in the PWS, the contractor will be notified by the KO. Surge support is defined as work required to support increased mission requirements, emergencies, natural disasters, terrorist threats or events, elevation of threat levels or unscheduled / short notice exercises, unit activations, contingency operations or deployments, critical mission systems repairs, or other unusual, critical operations. Surge support may require some or all of the following: movement of/or additional contractor support, contractor travel, or movement/shipment of contract supported equipment. Deliverable: A005 - Surge Proposal

1.6.14.1 KO will provide written notice to the contractor at least two calendar days prior to any exercise of the surge option. The contractor shall provide the Government proposal for surge support within 48 hours from the time of notification. In the event the Government does elect to exercise the surge option, surge support will be provided under optional CLINs for the relevant task areas identified in the PWS. Surge support will be provided at the same labor rates proposed and found fair and reasonable at time of contract award for the applicable period. Notification of surge support requirements will include locations, durations, specific services required, suggested number of personnel, and any other surge unique information. The Government will make every effort to give the contractor advance notice of requirements, but the services for https://it.usembassy.gov/wp-content/uploads/sites/67/2016/04/Guidance.pdf which this contract will be used could address an emergent requirement with little or no advance notice. Deliverable: A004 - Surge Proposal

1.6.14.2. The contractor will ensure that its proposed solution does not delay the execution of mission or cause mission failure. Surge support will be provided at the labor rates proposed and found fair and reasonable at time of contract award for the applicable period of performance.

Upon validation of an internal surge requirement or receipt of the contractor’s proposal, the KO will provide a written approval of the surge support to the contractor. A modification will be issued incorporating the surge support efforts. Under emergency circumstances, the KO may issue modifications orally, by facsimile, or by electronic commerce methods including, but not limited to, sending by e-mail to the contractor. The KO must confirm the oral modification or order in writing within 14 days. If the contractor proceeds with work without KO written approval, all costs associated with the surge support will be unallowable and therefore not reimbursed. Deliverable: A004 - Surge Proposal

1.6.15 Other Direct Costs (ODC): ODCs are expenses other than the direct labor and must be directly related to a service being offered. ODCs may include, but are not limited to items such as, Relocations, Department of Defense Dependent Schools (DoDDS), travel, break-fix (replacement and repair parts), materials, software, hardware, equipment, and incidentals as approved to perform the requirements. Contractor ODC’s must be requested by the contractor and must be approved by the COR prior to incurring costs.

1.6.16 Data Rights: Per DFARS 252.227-7013 and 252.227-7014, the Government shall have unlimited rights to all studies, analyses, test data, or similar data produced for this contract, when that item was specified as an element of performance. Per DFARS 252.227-7020, the Government shall have unlimited rights to all works (such as training materials, training programs, computer data bases, computer software documentation) first produced, created, or generated and required to be delivered under this contract.

1.6.17 Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may effect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.6.18 Training: This PWS requires training that is unique to INSCOM or the Government. The contractor shall pay for any required training for their employees to achieve required certification levels required by the contract. Any current training, remedial, refresher, maintenance, or advancement to the next certification level, and all associated costs are the responsibility of the contractor. The Government may offer specific duty related training opportunities to the contractor at no cost to the Government. All such training will be coordinated with the COR/ACOR and approved by the KO and charged via ODCs.

1.6.18.1 Mandatory Training: The Contractor is required to ensure that all employees comply with the Mandatory Intelligence Training requirements for Contractor personnel in accordance with Army Regulation (AR) 381-10 (U.S. Army Intelligence Activities) and if deployed to overseas theater required training. The Contractor must provide documentation to the COR that training has occurred and successfully completed for each employee. The training is mandatory for all personnel in the Intelligence environment. Costs for this training is at no cost to the Contractor. Additional training may be mandated by the Government as warranted to include but not limited to:

1. Information Assurance Related Training (Cyber Awareness)

2. Intelligence Oversight and Civil Liberties

3. Operations Security (OPSEC)

4. Threat Awareness & Reporting Program (TARP)

5. Derivative Classification

6. Anti-Terrorism (AT) Training (Contractor)

7. Foreign Disclosure, Rules of Road

8. Information Security (Annual Security Refresher Training – INSCOM)

9. DoD Mandatory Controlled Unclassified Information (CUI) Training

10. Records Management

1.6.18.2 Antiterrorism (AT) Considerations: In accordance with DFARS 252.225-7043 Antiterrorism/Force Protection (AT/FP), and DoD Instruction O-2000.16, Volume 1, DoD Antiterrorism Standards, the contractor is hereby advised that it shall comply with the policies and procedures of the U.S. Antiterrorism Officer (ATO) at each installation/organization where work is being performed. A modification to the contract will be the instrument of notification for this action. The contractor may submit a request for an equitable adjustment for any directly incurred costs for compliance with these policies and procedures, following the modification incorporating the policy and procedures guidance. Equitable adjustment requests shall be in compliance with clauses.

1.6.18.3 Antiterrorism and Force Protection (AT/FP): AR 350-1, Army Training and Leadership Development, Section II, G-3/5/7, Antiterrorism and Force Protection (AT/FP). Specific Army standards for AT/FP training are listed in chapter 5, AR 525-13, Individual AT/FP training is mandatory for all soldiers, Department of the Army civilians (DAC) and DoD contractors and is strongly recommended for family members prior to travelling outside the 50 United States and its territories and possessions for any reason, including mobilization, temporary duty, permanent change of station, and leave. There is also an AT/FP training requirement for personnel stationed outside the United States. Individual AT/FP training is valid for one (1) year and must be documented.

1.6.18.4 AT Level I Training: All contractor employees, to include subcontractor employees, requiring access to Army installations, facilities and controlled access areas shall complete AT

Level 1 awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable and annually thereafter. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee to the COR or to the KO, if a COR is not assigned, within 15 calendar days after completion of training by all employees and subcontractor personnel. AT Level 1 awareness training is available at the following website:

https://jkodirect.jten.mil/Atlas2/page/login/Login.jsf.

1.6.18.5 Access and General Protection/Security Policy and Procedure: Contractor and all associated subcontractors employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative). The contractor and all associated subcontractor employees shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office (PMO), Director of Emergency Services (DES) or Security Office.

Contractor workforce must comply with all personal identity verification requirements (CFR clause 52.204-9, Personal Identity Verification of Contract Personnel) as directed by DoD, HQDA, and INSCOM policy.

In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes…