Statement_of_Work_14_Nov_2017.DOCX

Statement of Work (SOW) for Contractor Support of Taiwan (TW) PATRIOT Field Office (FO)

08 November 17

Table of Contents

1.0 SCOPE

The Contractor, not serving as an agent of the U.S. Government, is required to provide all manner of business support to the in-country Taiwan PATRIOT Field Office (TWFO) in support of the Foreign Military Sales (FMS) of PATRIOT defense systems (under FMS Case TW-B-YYV) to Taiwan. The PATRIOT Missiles System is a designated defense article and part of the U.S. Munitions List (USML) pursuant to sections 38 and 47(7) of the Arms Export Control Act. The Arms Export Control Act also encompasses related defense services. The contractor shall provide advice, assistance, and support in maintaining field office(s) in Taiwan and interfacing with the Taiwan Military and Legislative bodies with respect to the PATRIOT Air Defense System, associated equipment, and support elements. Business support will include handling of written and verbal translation of unclassified programmatic and technical data pertaining to the PATRIOT system, PATRIOT hardware deliveries, testing, logistics, operational status and field support. Contractor personnel, so designated in the Statement of Work, must be trilingual (reading, writing and speaking) in English, Mandarin and Taiwanese languages.

2.0 APPLICABLE DOCUMENTS

Applicable, top-level documents are contained in the Statement of Work (SOW), Document Summary List (DSL), by number, title, and date. The document versions specified on the DSL take precedence over the generic references (without revision letters) cited in the SOW.

3.0 LOCATION OF WORK

All efforts under this contract shall be performed at sites in Taiwan and in the United States of America.

4.0 GENERAL REQUIREMENTS

The Contractor shall provide assistance/support/expertise in the areas identified in this SOW. The specified support required is to maintain one (1) field office in Taiwan and interface with the Taiwan Military and Legislative bodies with respect to FMS, delivery and support of the PATRIOT Air Defense System, associated equipment, and support elements. The Contractor shall staff the Outside Continental United States (OCONUS) and the Continental United States (CONUS) locations with support personnel to support the USG requirements as described herein.

4.1 Meetings/Working Groups (CONUS/OCONUS)

The Contractor shall provide all required support for all meetings (Program Management Reviews, Financial Reviews, Communication Working Group, Integrated Training Working Groups,Missile Assembly and Disassembly Facility (MADF) Meetings, etc.) in support of all programs/cases for the Taiwan PATRIOT Program, SAMD, and AMCOM when specifically tasked to do so. This support shall consist of but not limited to, arrangements of conference facilities, and related logistical support (printers, computers, visual equipment, etc.), administrative support, translator/translation support, etc.

5.0 CONUS SUPPORT

5.1 LNO Support

The Contractor shall provide an office and office support within an existing office in Huntsville, Alabama so that the Taiwan Liaison Officers (LNOs) assigned to the SAMD Taiwan Program Office may conduct business with their Headquarters in Taiwan after normal business hours. Office support shall consist of an office, IT equipment and support, video conference capability, utilities, office furniture and a part-time (20 hours per week) LNO Support Manager.

5.2 IT Support

The Contractor shall provide comprehensive IT support, network support and IT security in support of the TWFO. Contractor server and TWFO shall be equipped with Firewalls running Intrusion Prevention services. Disaster recovery capability shall include a secure, encrypted, offsite backup of all data. All IT components shall be configured, managed and monitored by U.S. citizens. IT infrastructure, including end-user devices, shall be managed from a U.S. based Network Operations Center (NOC) utilizing 365/24/7 proactive security tools to ensure that all devices and software are current with bug fixes, patches and updates, including managed antivirus. Communication links between the NOC and all remote offices (including Taiwan) shall be secured by 3DES encrypted Site-to-Site VPNs. Laptop hard drives shall be secured with Whole Disk Encryption. IT equipment must be manufactured in the United States and must be responsive. On-call (365/24/7) IT support shall be provided by US citizens.

6.0 OCONUS SUPPORT

· The Contractor shall lease, maintain, and further outfit when and as directed, the In-Country PATRIOT Field Office, of at least 1,500 square feet. The Contractor shall provide office management and administrative support to meet the daily requirements of operating and maintaining an office. The Office shall be located in Taipei, Taiwan.

· Office support shall include offices, security, utilities, telephone support, computers, internet/Wi-Fi, IT support (IAW paragraph 5.2), office furniture, mobile phone(s), and transportation support that are essential to complete the TWFO mission.

· The Contractor shall lease housing and provide living assistance (utilities, driver license, etc.) for SAMD personnel assigned to the TWFO.

· The Contractor shall lease and maintain upto six (6) vehicles for USG\SAMD and TWFO contractor support personnel, including all associated vehicle costs (parking, gas, tolls, insurance, maintenance, etc.).

· The Contractor shall provide transportation for USG TDY SAMD personnel to and from meeting locations while in Taiwan. The contractor shall also assist the United States Governement (USG) personnel that are supporting the Taiwan PATRIOT Program.

7.0 OCONUS SUPPORT PERSONNEL - TAIPEI OFFICE

7.1 In-Country Program Manager (PM)

The Contractor shall provide an In-Country Program Manager. The PM shall manage all in-country support and assistance and interface, coordinate and translate at meetings with senior Ministry of National Defense (MND) and Taiwan Missile Command (TMC), also known as the Taiwan military command, responsible for the operation and maintenance of Taiwan’s PATRIOT missile systems – the currently named Air Defense and Missile Command or its designated successor) offices and personnel as required by the US Government SAMD Chief, TWFO and in the performance of Contractor duties.

7.1.1 Qualifications

The in-country PM shall be a U.S. citizen or green card holder, fluent in speaking, reading and writing Mandarin, English, and Taiwanese languages, familiar and accomplished at driving in the greater Taipei area, and knowledgeable and accomplished in business dealings with senior Taiwan business, government and military leaders.

7.2 Liaison Manager (LM)

The Contractor shall provide a Liaison Manager in Taiwan. The Liaison Manager shall provide translation assistance to USG personnel in the TWFO as well as at CONUS and OCONUS meetings and events, as directed by the Chief of the TWFO.

7.2.1 Qualifications

The LM shall be fluent in speaking, reading and writing English, Mandarin, and Taiwanese. Shall also have a minimum of 10 years experience with the Taiwan Air Defense System and experience working as an operations manager supervising Taiwan Air Defense field engineering personnel and support activities.

7.3 Product Support Integrator (PSI)

The Contractor shall provide a Product Support Integrator in Taiwan. The Product Support Integrator shall advise and assist with gaining access to facilities and translating in support of interface and interoperability designs. The Support Integrator shall also provide expertise on Taiwan Command, Control, Communications, Computers, & Intelligence (C4I) programs, both existing and near-term (to be fielded prior and subsequent to PATRIOT's fielding). Also this person shall support the Taiwan Air Defense and Ministry of National Defense in understanding PATRIOT system requirements and impact on other military systems.

7.3.1 Qualifications Product

Support Integrator shall have experience as a Taiwan Air Force and/or Missile Command Section Chief, IPT lead or a Taiwan military C4I leadership position. Detailed experience in Foreign Military Sales programs is required, especially in dealing with the required USG agencies. Familiarity with Taiwan Air Force, Taiwan Army, Taiwan Missile Command, Ministry of National Defense and other Taiwan Military C4I programs is required. Fluency in Mandarin, Taiwanese and English (written and spoken) is required. Detailed background and knowledge of existing and planned Taiwan command and control systems and interfaces is required. Working knowledge of the key PATRIOT interfaces including the Surveillance Radar Program, An Yu 4 Regional Operation Control Center, and Po Sheng, from a management perspective, is also required. Experience in developing, deploying and operating interfaces for the Taiwan military is required. Professional experience in project management and budget management is also a requirement.

7.4 Administrative Assistant

The Contractor shall provide an Administrative Assistant support person in Taiwan.

7.4.1 Qualifications

The Administrative (Admin) Assistant shall be skilled in MS Office and other basic computer skills. The Admin Assistant shall be able to speak and write fluently in English, Mandarin, and Taiwanese. The Admin Assistant shall have at least seven (7) years of experience in supporting multiple individuals and managing offices and other office support tasks to include general problem solving. Experience in dealing with senior representatives of the Taiwan military and government is critical to smooth execution of the program and for enhanced customer satisfaction.

8.0 PERIOD OF PERFORMANCE

Base year is from contract award for a period of one year, with four option years.

9.0 CONTRACT DATA REQUIREMENTS

The Contractor shall prepare a program progress report in accordance with DI- MGMT- 80227 and Cost Report lAW DI-FNCL-80912.

10.0 CONTRACTOR MANPOWER REPORTING (CMR)

The Contractor upon award or modification and annually thereafter for the duration of the contract shall report actual labor hours, dollars, and other information directly from their accounting systems directly into the CMR, or through their Army Requiring Activity, using their existing timekeeping, personnel, accounting systems as well as information supplied with the contract. Data elements shall be reported to https://contractormanpower.army.pentagon.mil. Contractor labor hours and associated labor costs will be treated as proprietary information when linked to a contractor name

11.0 TERMS AND CONDITIONS

The contractor must be familiar and compliant with The International Traffic in Arms Regulations (ITAR). The Contractor shall be licensed by the U.S. Department of State, Directorate of Defense Trade Controls, for the export of Defense Services in support of the TWFO. All Taiwan nationals employed by the Contractor in support of the TWFO shall be thoroughly vetted and approved by license. The Contractor shall comply with Taiwan laws and regulations and Taipei City ordinances governing businesses in Taiwan and the employment of Taiwan nationals. The Contractor shall comply with all US laws regarding overseas money transfers.

12.0 Security Provisions

12.1 Facility Clearance

The contractor shall be required to maintain a SECRET facility clearance and provide adequate number of personnel cleared at the SECRET level to perform classified tasks. The contractor shall be required to receive and generate classified material IAW the DD Form 254 included in the contract and PATRIOT Security Classification Guide.

12.2 Communications Security (COMSEC)

Communications/COMSEC is required under this contract to support secure telecons and video telecons (VTC)s between the contractor and Government locations.

12.3 Information Assurance/Cyber Security

The Contractor shall adhere to IA/CS regulations and security policies including the Federal Information Security Management Act (FISMA); Army Regulation 25-1, Army Information Technology; Army Regulation 25-2 and associated DA pamphlets, Army Network Enterprise Technology Command (NETCOM) CS Tactics, Techniques, and Procedures (TTPs)/Army IA/CS Best Business Practices (BBPs); Department of Defense Instruction (DoDI) 8500.01, Cybersecurity, DoDI 8510.01, Risk Management Framework (RMF) for DoD Information Technology (IT), the National Institute of Standards and Technology (NIST) SP 800 series Special Publications (SP) and their associated references, and the Committee on National Security Systems Instruction (CNSSI) No. 1253, Security Categorization and Control Selection For National Security Systems; Chairman of the Joint Chiefs of Staff Instruction (CJCSI) and Chairman of the Joint Chiefs of Staff Manual (CJCSM) 6000 Series; National Security Agency (NSA) Guides; Defense Information System Agency (DISA) Security Technical Implementation Guides (STIGs).

12.4 Classified Handling

The contractor shall be required to maintain a SECRET clearance in order to handle classified information, as well as attend classified meetings with the supporting organization. The contractor shall be in compliance with the Standard Operating Procedures of the supporting organization.

13.0 Anti-Terrorism/Operations Security (OPSEC) Language

13.1 Anti-Terrorism (AT) Level 1 Training

All contractor employees, to include subcontractor employees, requiring access to Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the Contracting Officer’s Representative (COR) or to the contracting officer, if a COR is not assigned, within 30 calendar days after completion of training by all employees and subcontractor personnel. AT level I awareness training is available at the following website: http://jko.jten.mil

13.2 AT Awareness Training for Contractor Personnel Traveling Overseas

All US based contractor employees and associated sub-contractor employees are to make available and to receive government provided area of responsibility (AOR) specific AT awareness training as directed by AR 525-13. Specific AOR training content is directed by the combatant commander with the unit AT Officer being the local point of contact.

13.3 iWatch Training

The contractor and all associated sub-contractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance with the results reported to the COR NLT 45 calendar days after contract award.

14.0 Contractors Authorized to Accompany the Force

The contractor and all associated sub-contractors accompanying U.S. Armed Forces deployed outside the United States in contingency operations; humanitarian or peacekeeping operations; or other military operations or exercises, when designated by the combatant commander shall comply with DFARS 252.225-7040, Contractor Personnel Authorized to Accompany U.S. Armed Forces Deployed Outside the United States. The clause discusses the following AT/OPSEC related topics; required compliance with laws and regulations, pre-deployment requirements, required training (per combatant command guidance), and personnel data required.

15.0 Contracts Requiring Performance or Delivery in a Foreign Country

All contractor and associated sub-contractors that require performance or delivery of contract requirements in a foreign country shall comply with DFARS 252.225-7043, Antiterrorism/Force Protection for Defense Contractors outside the U.S. This clause applies to both contingencies and non-contingency support. The key AT requirement is for non-local national contractor personnel to comply with theater clearance requirements and allows the combatant commander to exercise oversight to ensure the contractor’s compliance with combatant commander and subordinate task force commander policies and directives.

16.0 Access and General Protection/Security Policy and Procedures

All contractors and all associated sub-contractor employees shall provide all information required for background checks to meet installation access requirements to be accomplished by the installation Provost Marshal Office, Director of Emergency Services or Security Office. The contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA, and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

17.0 Contractors Requiring a Common Access Card (CAC)

Before CAC issuance, the contractor employee requires, at a minimum, a favorably adjudicated National Agency Check with Inquiries (NACI) or an equivalent or higher investigation in accordance with Army Directive 2014-05. The contractor employee will be issued a CAC only if duties involve one of the following: (1) Both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely; (2) Remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) Physical access to multiple DoD facilities or multiple non-DoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of 6 months or more. At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled NACI at the Office of Personnel Management.

18.0 Contracts Handling or Having Access to Classified Information

Contractor shall comply with FAR 52.204-2, Security Requirements. This clause involves access to information classified “Confidential,” “Secret,” or “Top Secret” and requires contractors to comply with - (1) The Security Agreement (DD Form 441), including the National Industrial Security Program Operating Manual (DoD 5220.22-M); (2) any revisions to DOD 5220.22-M, notice of which has been furnished to the contractor.

18.1 Contracts that Require OPSEC Training

Per AR 530-1 Operations Security, the contractor employees must complete Level I OPSEC Awareness Training. New employees must be trained within 30 calendar days of their reporting for duty and annually thereafter.

19.0 Information Assurance (IA)/Information Technology (IT) Training

All contractor employees and associated sub-contractor employees must complete the DoD Information Assurance Awareness training before issuance of network access and annually thereafter. All contractor employees working IA/IT functions must comply with DoD and Army training requirements in DoDD 8140.01, DoD 8570.01-M and AR 25-2 within six months of appointment to IA/IT functions.

20.0 Threat Awareness Reporting Program (TARP)

For all contractors with security clearances, per AR 381-12 Threat Awareness and Reporting Program (TARP), contractor employees must receive annual TARP training by a CI agent or other trainer as specified in chapter 2, paragraph 2-4b of AR 381-12.

3.11 Packaging and Shipment

The contractor shall ensure packing and packaging of all US items described in this PWS shall be IAW MIL-STD-2073-1. Packaging and shipments of all spares supporting PAC-3 CFS for FMS customers shall be best commercial practices (unless otherwise stated in the Letter of Offer and Acceptance) that shall provide the required shipping and storage protection for the spares.