PWS _NG-0044-16.pdf

USATA NG-0044-16

Attachment 01

PERFORMANCE WORK STATEMENT

SERVICE AGREEMENT FOR CALIBRATION MAINTENANCE

CRITICAL FIELD SERVICE

LANDAUER INLIGHT READERS AND ANNEALERS

1.0 BACKGROUND. The U.S. Army Dosimetry Center (USADC), a component of the U.S.

Army TMDE Activity (USATA) located at Redstone Arsenal, Alabama has a requirement for a service agreement for ensuring that its radiation detection systems are protected to the highest level and operate at maximum performance. The service agreement shall provide maintenance and repair parts for the following government-owned and operated equipment:

Equipment Model No. QTY Serial Number(s) InLight OSL High Capacity (500) Reader & Magazine Change

ZPA-710A 5 9800020, 9800021, 9800022,

9800024, 10100025

InLight OSL High Capacity (200) Reader & Magazine Changer

ZPA-710A 4 6120031, 6120032, 6120033,

10520071

InLight OSL Annealer & Magazine Changer 50AS-MC50011 1 1JG00341JG0014 InLight OSL Annealer & Magazine Changer 50AS-MC50012 1 1JG0037OGC0011 InLight OSL Annealer & Magazine Changer 50AS-MC50013 1 1JG00351JG0015 InLight OSL Annealer & Magazine Changer 50AS-MC50014 1 1JG00361JG0016 InLight OSL Annealer & Magazine Changer 50AS-MC50015 1 0EF00260GC0004 InLight OSL Annealer (w/o Changer) 50AS 2 9800025, 9800026 RadWatch Automatic Reader FXR-700 2 0512FR1001, 0512FR1002 RadWatch Automatic Annealer FXR-700 1 0512FA1001 FNTD Automatic Reader FXR-700 2 0612ALPHA, 07155G3 FNTD Annealer FXA-700 1 No Serial Number

2.0 OBJECTIVE. Under this service agreement the Contractor shall furnish all labor, diagnostic software, hardware, documentation, schematics, repair parts, any required shipping of equipment and parts, and tools required to provide both scheduled preventive maintenance (PM) and “on-call” remedial maintenance (RM) for stated model and serially numbered items listed at 1.0 above. Maintenance shall be provided on-site at Building 5417 or Building 5435, Redstone Arsenal, Alabama, as applicable to the location of the equipment.

3.0 CONTRACTOR TASKS.

3.1 Preventive Maintenance (PM). Under this service agreement the Contractor shall provide, annually, one (1) preventive maintenance visit, on-site, for the servicing of each item of equipment listed under paragraph 1.0 above.

3.2 Remedial (on-call) Maintenance (RM). Under this service agreement the Contractor shall provide unlimited on-call emergency maintenance visits, on-site, for each item of equipment paragraph 1.0) as required during the twelve month period of performance.

3.3 For both PM and RM, the Contractor shall provide unlimited on-site visits to Redstone Arsenal, Alabama. On-site shall include factory inspection as recommended by the manufacturer, Certification, and maintenance of covered equipment. The Contractor shall also provide instrument performance verification and instrument certification, including all labeling and documentation.

3.4 The contracted price for this service agreement shall include the cost of all required repairs and repair parts during the one year period of performance and subsequent options as exercised by the Government. It shall also include unlimited technical support with priority response, technical reviews utilizing call history data, updates to instrument software, instrument relocation services, and automatic case logging of services performed.

3.5 The Contractor shall provide technically qualified personnel with the ability and expertise to perform maintenance services on the equipment model(s) listed in 1.0 above. Work shall be performed in accordance with the best commercial practices without unnecessary delays or interference with government mission or functions.

3.6 For the Automated InLight OSL Low Capacity Reader & Magazine Changer, 200 Capacity, the contractor shall provide RM on-call maintenance within two business days (48 hours) after contact by the Government.

3.7 For the Automated InLight OSL High Capacity Reader & Magazine Changer, 500 Capacity, the contractor shall provide RM on-call maintenance within one business day (24 hours) after contact by the Government.

3.8 In the event that it is necessary to return equipment to the Contractor’s facility for comprehensive maintenance, the Contractor shall be responsible for the equipment from the time it leaves the Government site until it is returned to the Government in good operating condition. In this event, the Contractor shall provide, at Contractor-expense, a “loaner” system pending return of the unit to the government.

3.9 Excluded from this service agreement are damages due to abnormal conditions but not limited to misuse, neglect, and fire/water damages.

3.10 As a firm-fixed price contract equipment shall not be added or deleted from this contract without the expressed authority of the Government’s Contracting Officer.

3.11 There shall be no added maintenance charges by the contractor for preventive or remedial maintenance performed within the terms of this agreement.

4.0 GOVERNMENT TASKS.

4.1 The Government shall provide adequate storage space for spare parts, tools and test equipment required by the Contractor in performance of Contractor tasks, as well as adequate working space, to include desks, chairs, heating, lighting, ventilation, electrical current and outlets for tools and test equipment for use by the Contractor’s customer support technicians.

These facilities shall be within a reasonable distance of the equipment to be services and shall be provided at no additional cost to the Contractor.

4.2 Subject to applicable security regulations, the Government shall provide the Contractor access to the equipment to perform the maintenance services.

5.0 PRINCIPAL PERIOD OF MAINTENANCE (PPM). On-site services shall be provided by the Contractor during normal business hours, 0730 – 1630 hours, Monday through Friday (excluding weekends and holidays).

6.0 QUALITY REQUIREMENTS. Not applicable.

7.0 GOVERNMENT-FURNISHED EQUIPMENT. None.

8.0 Access and General Protection/Security Policy and Procedures. This standard language text is for contractor employees with an area of performance within an Army controlled installation, facility or area. Contractor and all associated sub-contractors employees shall comply with applicable Installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by the installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

9.0 CONTRACTOR MANPOWER REPORTING REQUIREMENT – SERVICE CONTRACTS.

9.1 Department of the Army requires reporting of all contractor labor hours associated with services, to include calibration and repair, provided to United States Army organizations;

therefore,

9.2 The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contractor for the U.S. Army TMDE Activity via secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: https://cmra.army.mil, and then click on “Department of the Army CMRA” or the icon of the DOD organization that is receiving or benefiting from the contracted services.

9.3 Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2014. Contractors may direct questions to the help desk by clicking on “Send an email” which is located under the Help Resources ribbon on the right side of the login page of the applicable Service/Component’s CMR website.