Draft SOW - Social Media SaaS.pdf

Statement of Work (SOW) For

Software-as-a-Service (SaaS) Solution for Social Media Exploitation Services

For

The United States Army Criminal Investigation Division

22 October 2019

PROPERTY OF THE UNITED STATES GOVERNMENT

COPYING, DISSEMINATION OR DISTRIBUTION OF THESE DRAWINGS, PLANS

OR SPECIFICATIONS TO UNAUTHROIZED USERS IS PROHIBITED

PROPERLY DESTROY DOCUMENTS WHEN NO LONGER NEEDED

DO NOT REMOVE THIS NOTICE

1.0 BACKGROUND:

The United States Army Criminal Investigation Command (CID) mission is to investigate all felony crimes related to or of interest to the U.S. Army. As the primary investigation organization within the U.S. Army, their mission is focused on the following: serious crime; sensitive and/or serious investigations; collection, analysis and dissemination of criminal intelligence; protective service operations; forensic laboratory support;

maintenance of Army criminal records; force protection support and logistics security.

2.0 REQUIREMENTS:

The CID has a requirement for 75 (72 basic and 3 enhanced) separate subscriptions for annual web based service that shall provide reliable social media exploitation services, also referred to as a Software-as-a-Service (SaaS) solution. These software licenses are required for use in criminal investigations and other missions conducted by the CID.

This SaaS solution shall provide a secure and legal social media threat detection and risk mitigation. The SaaS solution shall be web based with subscription service to support organizations’ ability to quickly unlock the value of social media and big data to assess risk, respond to threats, and discover actionable intelligence.

Administration of the service will be done from Headquarters, USACIDC, Quantico, VA, with users located throughout the U.S. and overseas where there is a USACIDC presence.

Training will be provided on-site at CID Headquarters (HQ), other designated CID unit locations, or through an appropriate Internet platform.

The period of performance will be from the date of award for 12 months with two (2) twelve (12) month Options for annual subscription service and training.

3.0 DESCRIPTION OF SUPPLIES:

Contractor shall provide software that meets or exceeds the following specifications:

3.1 72 Basic Subscription Services

-The SaaS shall be web based subscription service. Vendor provided software client may be utilized to access the service. No hardware to install.

-It shall cover at least 70 web based platforms, to include all international platforms.

Understanding that technology is always changing, the service shall search against all social media that allows public access (i.e., Twitter, Facebook, Instagram, Google+, etc.)

-The service must allow for at least 250 queries per day.

-The service shall be capable of conducting queries by various methods, including but not limited to keyword, location-based and meta data queries.

- Vendor shall state whether or not they will be retaining the data or they are going to allow CID to do it. Customer requires data to be secured and maintained by vendor.

-The software and service shall have the capability to download the results of the query in a format that will allow for visualization/link analysis (MS Word, Adobe PDF and .csv).

- There shall be visualization using direct graphs for link analysis with 1 to 1 correlations as well as multiple relationships to facilitate analysis of the data. This function shall also allow for the integration of our agency’s internal data.

-The service must provide interactive datamining capabilities.

-The service shall allow for the search of archived data gathered as a result of established queries/on-going collection efforts.

-The service shall have the capability for the customer administrators to establish user accounts and set user permissions (role-based controls). The administrators shall also have the ability to conduct audits of users search histories and current collection efforts.

-Vendor will provide technical support for the software and service from 0800 to 2000, Monday-Friday EST.

-Vendor shall provide at least two training courses annually for up to 25 students. This course shall be an interactive 4 – 6 hour course and shall be uniquely designed as to introduce attendees on how to effectively utilize the SaaS Solution to exploit the social media sources.

3.2 3 Enhanced Subscription Services – These licenses shall include the specification listed above, in addition to the below:

- The service shall be capable persistent (via map overlays) geospatial search across multiple sources.

- The service shall be capable of face enrollment, matching, alerting as well as license plate detection/searching/matching/alerting.

- The service shall provide real-time data aggregation, organization and visualization with scoring of search results

- The service shall provide direct access to collected media on target entities.

The vendor shall provide a training course two times annually for up to 25 students.

This course shall be uniquely designed as to introduce attendees on how to effectively utilize the SaaS Solution to exploit the social media sources.

4.0 DELIVERY TERM:

The contractor shall make available the 72 Basic SaaS and 3 Enhanced SaaS licenses within 2 working days after contract award. Training dates shall be coordinated with the USACIDC within two (2) working days of contract award to select the best suitable dates to conduct training.

5.0 CONTRACT TYPE:

The government anticipates award of a Firm Fixed Price type contract.

6.0 INSPECTION/ACCEPTANCE TERMS:

Inspection and acceptance shall be at destination.

Point of Contact (POC):

Name: Joseph Smith Position Title: Chief, Threat Analysis Branch Phone: (571) 305-4316 Email: joseph.a.smith.civ@mail.mil

7.0 DELIVERY LOCATION:

The contractor shall contact the POC below and coordinate delivery of the service and subscription licenses before delivery with confirmation one working day prior to delivery

HQ USACIDC

Russell-Knox Building 27130 Telegraph Rd Quantico, VA 22134

POC:

Name:

Phone:

Email:

8.0 PACKAGING: SaaS access shall be provided through the use of provided or already on hand software, which will provide access to Internet-based services with user access permitted based on uploaded license.

9.0 RECOGNIZED HOLIDAYS:

New Year’s Day Martin Luther King Jr.’s Birthday President’s Day Memorial Day Independence Day Labor Day Columbus Day Veteran’s Day Thanksgiving Day Christmas Day