Attachment 0001 - Statement of Work.pdf

Statement of Work (SOW) For

Software-as-a-Service (SaaS) Solution for Social Media Exploitation Services

For The United States Army

Criminal Investigation Division

16 January 2020

PROPERTY OF THE UNITED STATES GOVERNMENT

COPYING, DISSEMINATION OR DISTRIBUTION OF THESE DRAWINGS, PLANS

OR SPECIFICATIONS TO UNAUTHROIZED USERS IS PROHIBITED

PROPERLY DESTROY DOCUMENTS WHEN NO LONGER NEEDED

DO NOT REMOVE THIS NOTICE

1.0 BACKGROUND:

The United States Army Criminal Investigation Command (CID) mission is to investigate all felony crimes related to or of interest to the U.S. Army. As the primary investigation organization within the U.S. Army, their mission is focused on the following: serious crime; sensitive and/or serious investigations; collection, analysis and dissemination of criminal intelligence; protective service operations; forensic laboratory support;

maintenance of Army criminal records; force protection support and logistics security.

2.0 REQUIREMENTS:

The CID has a requirement for 62 (57 Basic Subscription Services and 5 Enhanced Subscription Services) separate subscriptions for annual web based service that shall provide reliable social media exploitation services, also referred to as a Software-as-a- Service (SaaS) solution. These software licenses are required for use in criminal investigations and other missions conducted by the CID. This SaaS solution shall provide a secure and legal social media threat detection and risk mitigation. The SaaS solution shall be web based with subscription service to support organizations’ ability to quickly unlock the value of social media and big data to assess risk, respond to threats, and discover actionable intelligence.

Administration of the service will be done from Headquarters, USACIDC, Quantico, VA, with users located throughout the U.S. and overseas where there is a USACIDC presence.

Training will be provided on-site at designated CID HQ locations at Quantico, VA;

Hunter Army Air Field, GA; and Joint Base Lewis-McChord, WA.

The period of performance is for three years, consisting of a 12-month Base Period and two (2) twelve 12-month Option Periods for annual subscription service and training.

3.0 DESCRIPTION OF SUPPLIES:

Contractor shall provide software that meets or exceeds the following specifications:

3.1 57 Basic Subscription Services

-The SaaS shall be web based subscription service. Vendor provided software client may be utilized to access the service. No hardware to install.

-It shall cover at least 70 web based platforms, to include all international platforms.

Understanding that technology is always changing, the service shall search against all social media that allows public access, such as Twitter, Facebook, Instagram, VK, LinkedIn, Discord, Gab, Telegram, SoundCloud, Myspace, Google+, etc.

-The service must allow for at least 250 queries per day.

-The service shall be capable of conducting queries by various methods, including but not limited to keyword, location-based and meta data queries.

- Vendor shall state whether or not they will be retaining the data or they are going to allow CID to do it. Customer requires data to be secured and maintained by vendor.

-The software and service shall have the capability to download the results of the query in a format that will allow for visualization/link analysis (MS Word, Adobe PDF and .csv).

- There shall be visualization using direct graphs for link analysis with 1 to 1 correlations as well as multiple relationships to facilitate analysis of the data. This function shall also allow for the integration of our agency’s internal data.

-The service must provide interactive datamining capabilities.

-The service shall allow for the search of archived data gathered as a result of established queries/on-going collection efforts.

-The service shall have the capability for the customer administrators to establish user accounts and set user permissions (role-based controls). The administrators shall also have the ability to conduct audits of users search histories and current collection efforts.

-Vendor will provide technical support for the software and service from 0800 to 2000, Monday-Friday EST.

-The service shall maintain persistent access to data sources.

-The vendor shall notify the Government within 24 hours of losing access to any data source.

3.2 5 Enhanced Subscription Services

The enhanced subscription services shall include the same basic specification listed above, as well as meet or exceed the below specifications:

- The service shall be capable of persistent (via map overlays) geospatial search across multiple sources.

- The service shall be capable of face enrollment, matching, alerting as well as license plate detection/searching/matching/alerting.

- The service shall provide real-time data aggregation, organization and visualization with scoring of search results

-The service shall provide direct access to collected media on target entities.

-The service needs to have persistent real time keyword monitoring, which allows the user to modify (the keywords) as required.

3.3 Training

Vendor shall provide three training courses (One training course at each location of Quantico, VA; Hunter Army Air Field, GA; and Joint Base Lewis-McChord, WA) annually for up to 25 students per training session. This course shall be an interactive course and shall be uniquely designed as to introduce attendees on how to effectively utilize the SaaS Solution to exploit the social media sources.

The training locations are as follows:

HQ USACIDC

Russell-Knox Building 27130 Telegraph Rd Quantico, VA 22134

Hunter Army Air Field, GA:

2182 South Perimeter Road Hunter Army Airfield, GA 31409

Joint Base Lewis-McChord, WA 31310 Pendleton Ave Joint Base Lewis-McChord, WA 98433

4.0 DELIVERY SCHEDULE:

The contractor shall provide necessary information or instructions on how to receive the 57 Basic Subscription Services and 5 Enhanced Subscription Services within two

(2) working days after contract award. Training dates shall be coordinated with the USACIDC within two (2) working days of contract award to select the best suitable dates to conduct training. The first training session shall be conducted no later than 30 days after contract award.

5.0 CONTRACT TYPE:

Firm Fixed Price (FFP) type contract.

6.0 INSPECTION/ACCEPTANCE TERMS:

Inspection and acceptance shall be at destination.

Point of Contact (POC):

Name: Joseph Smith Phone: (571) 305-4316 Email: joseph.a.smith.civ@mail.mil

7.0 DELIVERY LOCATION:

HQ USACIDC

Russell-Knox Building 27130 Telegraph Rd Quantico, VA 22134

Point of Contact (POC):

Name: Joseph Smith Phone: (571) 305-4316 Email: joseph.a.smith.civ@mail.mil

8.0 Anti-Terrorism (AT) Level I Training:

8.1 For contractor employees with an area of performance within Army controlled installation, facility, or area: Contractor and all associated sub-contractors employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

8.2 For contractors that do not require CAC, but require access to a DoD facility or installation: Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.

mailto:joseph.a.smith.civ@mail.mil mailto:joseph.a.smith.civ@mail.mil

9.0 RECOGNIZED HOLIDAYS:

New Year’s Day Martin Luther King Jr.’s Birthday President’s Day Memorial Day Independence Day Labor Day Columbus Day Veteran’s Day Thanksgiving Day Christmas Day