REQ- 6066895-S.O.W_.pdf

Statement of Work for a Comprehensive Maintenance and Support Plan for the NIEHS Rodbell Conference Center

The National Institute of Environmental Health Sciences (NIEHS) is soliciting a vendor to provide a comprehensive maintenance and service agreement for the NIEHS Rodbell Conference Center. The Maintenance and service agreement shall be quoted with a base and four option years.

Anticipated periods of performance:

Base – 9/15/2021- 9/14/2022 Option One – 9/15/2022-9/14/2023 Option Two – 9/15/2023-9/14/2024 Option Three – 9/15/2024-9/14/2025 Option Four – 9/15/2025-9/14/2026

The Rodbell conference room is utilized for large high-profile meetings and has the capacity to seat ~300 individuals auditorium style. The conference room can be divided into three separate conference rooms or used as a large auditorium. The conference center includes a separate control booth which houses most of the equipment referenced in attachment A. This conference room is located on the main NIEHS campus, Building 101, 111 T.W. Alexander Drive, Research Triangle Park, NC 27713.

The comprehensive annual support and maintenance plan for the Rodbell Conference center shall include a minimum of:

• Two (2) annual preventative maintenance visits specifically to perform general system testing, maintenance, calibration, and necessary system settings and configuration updates.

• All firmware and software upgrades with the latest stable firmware revision for proper function for all applicable AV equipment.

• Full onsite technician support for reported issues.

• Full equipment support including necessary repairs and/or replacement.

• All issues reported to or noted by the vendor during a preventative maintenance visit or support visit shall be addressed completely at no additional cost to the Government.

• AV/Networking/General infrastructure support by telephone and/or email, Monday through Friday from 8:00am-5:00pm eastern standard time.

• Response by email, telephone or remotely within two (2) business hours from the time issue is reported.

• Onsite support for triaged or non-critical issues within 3-5 business days from the date issue is reported.

• Optional expedited onsite support for high priority service needs within one (1) business day from the date issue is reported.

• Provide loaner AV equipment or specialized products in the event existing original equipment needs repair.

The vendor shall provide a primary point of contact to ensure consistent and continual communications and support.

The vendor shall serve as the liaison for all applicable manufacturer warranties and ensure that all products are properly registered with their respective manufacturers to ensure warranty coverage.

The vendor shall execute the scope of work in a timely and professional manner; hold all required commercial certifications for all work performed; Maintain industry-appropriate commercial insurance policies during all work; Provide certificates of insurance for any needed verification upon request.

Basis for Award Award will be made to the vendor whose offer represents the best value to the Government based on price and technical factors with the technical factors being significantly more important than price.

Technical Factors

▪ Vendor shall provide a plan to demonstrate how the maintenance and service agreement will be implemented.

▪ Vendor shall provide Crestron certified technician(s) for all service and programming.

▪ Vendor shall provide documentation to verify certifications.

▪ Vendor shall provide a minimum of two (2) references of comparable requirements to include the business name, point of contact information (name, telephone number, email address, etc.) and a description of the project completed with the dollar amount.