Questionnaire.docx

Q1: How many languages do you currently support?

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Q2: Are you able to provide a listing of the number of interpreters by language?

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Q3: Please elaborate on your Mexican/Central American/South American indigenous language interpreter resources.

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Q4: Do your indigenous language interpreters interpret directly into English, or do they require a Spanish to English relay?

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Q5: How is relay interpretation handled with VRI?

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Q6: Are you able to support VRI across varying time zones from Puerto Rico to Guam?

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Q7: Please describe your recruitment process for languages not currently supported.

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Q8: Please briefly describe your interpreter qualification/testing/vetting process.

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Q9: How does your qualification/testing process conform to broadly accepted interpretation industry/institutional/court standards?

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Q10: Is there an industry standard certification?

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Q11: Please elaborate on how your interpreters are qualified for interpreting specifically in a court environment.

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Q12: Do you offer both simultaneous as well as consecutive interpretation capabilities?

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Q13: Are there any effective methods for video remote interpreters to provide sight translation of documents (e.g., zooming in on documents in the courtroom)?

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Q14: What is your pricing model?

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Q15: Do you bill in labor hours, or packages of minutes?

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Q16: Are there minimum charges?

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Q17: Are there associated annual fees?

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Q18: Are there any other fees that we need to be aware of?

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Q19: Do most of your interpreters work from home or do they travel to centrally located work sites/offices?

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Q20: Describe the equipment necessary for video remote interpreters to:

· Work from home

· Work at a central site

· Please describe how sound quality/clarity is ensured.

· Please describe how connection disruptions are minimized.

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Q21: How user friendly is your system for individuals who may not necessarily be technically savvy (e.g., judges, court staff, etc.)?

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Q22: Would you be amenable to a demo of your system during the solicitation phase?

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Q23: What sort of lead time is required for on-call services?

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Q24: Does this vary based on language required?

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Q25: What VTC protocols do you use?

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Q26: Do you provide remote interpretation services via video? If not, do you have an alternative?

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Q27: Ideally interpreter services shall support relay interpretation services (most often Central American/Mexican indigenous language to Spanish to English). What language dialects do you have available that are supported as identified above (as well as other languages) and verified via the Ethnologue?

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Q28: Is there flexibility depending on an EOIR courts’ increase or decrease in case load?

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Q29: Ideally time to connect interpreters shall be minimal (3 to 5 minutes) after receipt of notice of need. Do you provide both on-demand and pre-scheduled.

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Q30: Are you on GSA Schedule? If so please provide your contract #, Schedule and SIN.

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