Vendor_Questions_rev.docx
DOCX document 18 KB Posted
- Attached to
- ISD15-0121
- Solicitation number
- 0000000310
- Issued by
- Sacramento County, San Francisco City, California
About this file
This is a vendor Q&A document for RFQ ISD15-0121 from the Department of Motor Vehicles (DMV) regarding Cisco SmartNet Maintenance Renewal. The document addresses questions about specific Cisco product numbers and service levels for various network equipment including ASA firewalls, wireless controllers, and Catalyst switches. The clarifications include detailed model numbers and specifications for eight different Cisco devices including the ASA 5515-X, ASA 5585-X, ASA 5540, CSACS, CT5508, and various WS-3850 and WS-C3750X models.
The service level requirements were clarified to be 8x5xNBD (Next Business Day) onsite support, with SNT (SmartNet) coverage rather than combined services. The document also addresses installation site discrepancies, noting that some items showing non-DMV sites were likely RMA (Return Merchandise Authorization) replacements requiring site name corrections by the current partner. A serial number correction was provided for one asset, changing SAD08450CUA to SAD08450CU4.
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Other files
| File | Type | Posted |
|---|---|---|
| ISD15-0121_RFQ.doc | DOC document | |
| ISD15-0121_Addendum_1_Letter.doc | DOC document | |
| ISD15-0121_Addendum_2_Letter.doc | DOC document | |
| Attachment2CostSheet3.xlsx | XLSX spreadsheet |
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Vendor Questions RFQ ISD15-0121 Cisco SmartNet Maintenance Renewal Q: Can you provide the complete product numbers for these entries:
1. ASA 5515-X
1. ASA 5585-X
1. ASA 5540
1. CSACS
1. CT5508
1. WS-3850
1. WS-C3750X-24T
1. WS-C3750X-48T
| A: 1. | ASA 5515-X-K9 |
| ASA 5515-X w/SW ^GE Data 1GE Mgmt AC 3DES/AES | |
| 2. | ASA5585-S20X-K9 |
| ASA 5585-X Chas with SSP20 8GE 2SFP+ 2GE Mgt 2 AC 3DES/AES | |
| 3. | ASA5540-BUN-K9 |
| ASA 5540 Appliance w/ SW, HA, 4GE+1FE, 3DES/AES | |
| 4. | CSACS-3415-K9 |
ACS 1120 Appliance Upgrade, Supports ACS 4.2 and ACS 5.0 SW
5. AIR-CT5508-25-K9
Cisco 5508 Series Wireless Controller
| 6. | WS-3850-24T-S |
| Cisco Catalyst 3850 24 port Data LAN Base | |
| 7. | Catalyst 3750 24 10/100 + 2 SFP + IPB Image |
| 8. | Catalyst 3750 48 10/100 + 2 SFP + IPB Image |
Q: Is DMV looking for 24x7xNBD, 8x5xNBD?
A: You should remove the combined service item, and convert that to SNT
Q:
1. According to Cisco, some of the line items are not tied to the DMV’s site. Should the installation site be changed? I will need to provide them with an answer as it affects the bid price.
1. SAL11370GFN was previously covered by NCTF, a combined service. In your quote, this has been changed to SNT. Is this now SNT or should it continue to be a combined service?
A: 1) Regarding the non-DMV sites, these items were most likely RMA from Cisco so the site names would need to be corrected by the current partner.
2) This should be SNT coverage not combined.
Q: 1) What service level should we use to price the maintenance? (See below)
Onsite: 24x7x2, 24x7x4, 8x5x4, 8x5xNBD
Offsite: 24x7x2, 24x7x4, 8x5x4, 8x5xNBD
A: 1) Onsite 8X5XNBD
Q: 1) The asset (SN # SAD08450CUA ) does appear on the Iconic agreement # 94760460 – see details below. This was most likely an RMA, so the customer would need to confirm that the device should be transferred to DMV. A photo of the serial number is normally sufficient proof on an RMA.
A: 1) The correct serial number SAD08450CU4 Please note the last character should be the NUMBER 4 and NOT the letter A
File details come from the government source that posted it. Updated .