FSS-65-II-A - Bruno Independent Living Aids, Inc. - V797P4399B

Revised November 2015

DEPARTMENT OF VETERANS AFFAIRS

Federal Supply Service

Authorized Federal Supply Schedule Price List

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order are available through GSA Advantage! ™, a menu-driven database system. The INTERNET address for GSA Advantage! ™ is GSAAdvantage.gov

Medical Equipment and Supplies

FSC Group 65, Part II, Section A

FSC Class: 6530

Contract Number: V797P-4399B Contract Period: March 1, 2011 to February 28, 2021

(For more information on ordering from Federal Supply Schedules, enter the following address into your web browser:

http://gsa.gov/portal/category/100623)

Bruno Independent Living Aids

1780 Executive Drive

Oconomowoc, WI 53066

Phone #: 877-245-2838

Fax #: 262-953-5501

Email: va.solutions@bruno.com www.bruno.com

Business Size: Small

Customer Information:

1a. List of awarded special item number(s):

SIN: A-76 ……………………………….. Page 14

1b. Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract. This price is the Government price based on a unit of one, exclusive of any quantity/dollar volume, prompt payment, or any other concession affecting price. Those contracts that have unit prices based on the geographic location of the customer, should show the range of the lowest price, and cite the areas to which the prices apply:

SIN Product Number Product Description

FSS

Price

A-76 1 Clamp Adjustable Clamp $22.50

1c. If the Contractor is proposing hourly rates, a description of all corresponding commercial job titles, experience, functional responsibility and education for those types of employees or subcontractors who will perform services shall be provided. If hourly rates are not applicable, indicate “Not applicable” for this item:

Not Applicable

2. Maximum order: $50,000

3. Minimum order: No minimum order

4. Geographic coverage (delivery area): 48 contiguous states including Washington, DC and point of exportation to Alaska, Hawaii and Puerto Rico

5. Point(s) of production (city, county, and State or foreign country):

Oconomowoc, WI 53066 (Waukesha County)

6. Prices shown herein are Net

7. Quantity Discounts: None

8. Prompt Payment Terms: None

9a. Notification that Government purchase cards are accepted at or below the micro-purchase threshold:

Accepted at and below the micro-purchase threshold

9b. Notification whether Government purchase cards are accepted or not accepted above the micro-purchase threshold: Accepted above the micro-purchase threshold

10. Foreign items (list items by country of origin): Not Applicable

11a. Time of delivery: 15 day delivery time for SRE’s and VPL’s - 42 day delivery time for CRE’s

11b. Expedited delivery: 10 day expedited delivery time for SRE’s and VPL’s - 21 day expedited delivery time for CRE’s. Additional charges for expedited delivery are the responsibility of the government.

All items in this pricelist are available for expedited delivery.

11c. Overnight and 2-day delivery is available for all products. Additional charges for shipping and associated fees are the responsibility of the government. The schedule customer may contact Bruno Independent

Living Aids for overnight and 2-day delivery charges.

11d. Urgent requirements: Agencies can contact Bruno Independent Living Aids for urgent delivery and emergency situations.

12. FOB Point(s): 48 contiguous states including Washington, DC and point of exportation to Alaska, Hawaii and Puerto Rico

13a. Ordering address: 1780 Executive Drive Oconomowoc, WI 53066

13b. Ordering Procedures: For supplies and services, the ordering procedures, information on Blanket

Purchase Agreements (BPA’s) are found in Federal Acquisition Regulation (FAR) 8-405-3

14. Payment address:

Bruno Independent Living Aids

PO Box 68-5086

Milwaukee, WI 53268-5086

Phone #: 877-245-2838

Fax: 262-953-5501

15. Warranty provision:

Warranty attached to this pricelist, see below

Returned Goods Policy:

Returned Goods Policy attached to this pricelist, see below

16. Export packing charges, if applicable: Not Applicable

17. Terms and conditions of Government purchase card acceptance (any thresholds above the micro-purchase level): Accepted above the micro-purchase threshold

18. Terms and conditions of rental, maintenance, and repair (if applicable): Not Applicable

19. Terms and conditions of installation (if applicable): Not Applicable

20. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices (if applicable): Government can purchase repair parts at wholesale (dealer) price, FOB our dock, delivery charges are added to the invoice. Bruno Independent Living Aids will accept the government credit card without additional discounts.

20a. Terms and conditions for any other services (if applicable): Not Applicable

21. List of service and distribution points (if applicable): Oconomowoc, WI

22. List of participating dealers (if applicable): Not Applicable

23. Preventive Maintenance (if applicable): Not Applicable

24a. Special attributes such as environmental attributes (e.g., recycled content, energy efficiency, and/or reduced pollutants): Not Applicable

24b. If applicable, indicate that Section 508 compliance information is available on Electronic and Information

Technology (EIT) supplies and services and show where full details can be found (e.g., contractor’s website or other location). The EIT standards can be found at www.Section508.gov/ : Not Applicable

25. Data Universal Number System (DUNS) number: 121597462

26. Notification regarding registration in System for Award Management (SAM) database: Yes, registered http://www.section508.gov/

SIN Product Number Product Description

FSS

Price

A-76 1 Clamp Adjustable Clamp $22.50

A-76 18' Anodized Power 18' (5.5m) Anodized Power Folding Rail for model numbers SRE-3000 and SRE-

$775.01

A-76 3" (76 mm) Stationary Ramp For Lower

Landing

3" (76 mm) Stationary Ramp For Lower Landing (no pit applications - enclosed hoist ways ONLY) $137.50

A-76 36 x 48 on/off same side On/Off Same Side Platform - 48" (1219

mm) long $228.25

A-76 36 x 54 on/off same side On/Off Same Side Platform - 54" (1372

mm) long $473.01

A-76 36 x 60 on/off same side On/Off Same Side Platform - 60" (1524

mm) long $588.50

A-76 3-Stop - Push Buttons Control With

Emergency Stop 3-Stop - Push Buttons Control With

Emergency Stop And Audio/Visual Alarm $115.50

A-76 3-Stop Package 3-Stop Package $220.00

A-76 42 x 60 on/off same side On/Off Same Side Platform - 60" (1372

mm) long $660.00

A-76 Additional Transmitters Additional Transmitters (2 included in standard price) (Standard or Keyed)

$90.00

A-76 Cold Weather Package AC Units Cold Weather Package AC Units $82.50

A-76 CRE-2120

Straight or Straight with Top/Bottom

Overrun (includes 20 ft rail) $4,967.72

A-76 CRE-2130

Straight with Intermediate Landing

(includes 25 ft rail) $5,597.19

A-76 CRE-2140

90 Degree Turn (Flat & Spiral - includes

25 ft rail) $6,848.58

A-76 CRE-2150

180 Degree Turn (Flat & Spiral -includes 30 ft rail) $7,600.87

A-76 CRE-2170 Custom Radius Turn $10,517.59

A-76 CRE-2120E

Straight Top or Bottom Overrun

(Outdoor) $6,530.05

A-76 CRE-2130E

Straight Intermediate Landing

(Outdoor) $7,151.96

A-76 CRE-2140E 90 degree Outside Turn (Outdoor) $8,866.13

A-76 CRE-2140EI 90 degree Inside Turn (Outdoor) $8,866.13

A-76 CRE-2150E 180 degree Outside Turn (Outdoor) $9,936.18

A-76 CRE-2150EI 180 degree Inside Turn (Outdoor) $9,936.18

A-76 CRE-2170E Custom Radius Outside Turn (Outdoor) $12,020.10

A-76 CRE-2170EI Custom Radius Inside Turn (Outdoor) $12,020.10

A-76 Door/Gate Operator (used for power-assisted door/gate) (includes timer assembly)

Door/Gate Operator (used for power-assisted door/gate) (includes timer assembly) $985.03

A-76 Drawing Drawings for Permits $350.00

A-76 IR Keyed Keyed Call/Sends (2) $164.98

A-76 Large-23 in width Larger Seat - 23" (584mm) Width

Between Fixed Arms $224.98

A-76 Landing Timer Assembly

Landing Timer Assembly (Recommended for use with Bruno flush mount doors and electric strike interlocks. Not required for electro mechanical interlocks)

$137.50

A-76 16’ Anodized Manual 16' (4.9 m) Anodized Manual Folding Rail $350.00

A-76 Mid Park Mid Park and Charge - (Includes Charge

Station and Call/Send Transmitter $160.00

A-76 Pit Switch Pit Switch $110.00

A-76 Platform Gate Operator (includes timer assembly) Platform Gate Operator (includes timer assembly) (unenclosed applications only) $1,292.50

A-76 Power Footrest only Power Folding Footrest $250.00

A-76 Power Seat Only Power Swivel Seat (Power Swivel can

NOT be used with Mid Park or with larger seat option)

$375.01

A-76 Rail Lengths Beyond 30 feet (Price Per Foot) Rail Lengths beyond 30 feet (Price per

Foot) $58.50

A-76 Rail Option 180 degree Turn Additional 180 Degree Turn $1,690.00

A-76 Rail Option 90 degree turn Additional 90 Degree Turn $1,462.50

A-76 Rail Option Additional Straight Additional Straight Intermediate Landing $1,072.50

A-76 Rail Option Special Turns other than 90 degree or Special Turns (angle other than 90

Degree or 180 Degree) $130.00

A-76 Top or Bottom Overrun Rail Option – Top or Bottom Overrun $747.50

A-76 90 Degree Park Position Rail Option – 90 Degree Park Position $1,267.50

A-76 180 Degree Park Position Rail Option – 180 Degree Park Position $1,462.50

A-76 SRE-2010 Electra Ride Elite $2,268.84

A-76 SRE-2010E Electra Ride Outdoor Elite $3,002.01

A-76 SRE-2010C Electra Ride Commercial Elite $2,691.46

A-76 Keyed Rocker Key Switch on Chair $80.00

A-76 Power Folding Power Folding Footrest (SRE-3000 Elan only) $300.00

A-76 Power Footrest Switch Power Footrest Switch (For SRE-3000-located in seat arm) $40.00

A-76 UltraLeather Upholstery UltraLeather Upholstery (Burgundy) (Not available on SRE-2010E or with Larger

Seat - 23") $262.50

A-76 Vinyl upholstery options

Vinyl upholstery color options (Brown, Charcoal, Maroon, Olive) (Not available on SRE-2010E or with Larger Seat - 23")

$125.60

A-76 SRE-3000 Elan Straight Rail Stairlift $1,714.82

A-76 SRE-K-1555 20 FT Rail Kit 20 Foot Rail Kit $127.50

A-76 Straight Through Platform 42" x 60" (1067 mm x 1524 mm) Straight Through Platform 42" x 60" (1067 mm x 1524 mm) $440.00

A-76 Telephone Kit Option (telephone not included) (models VPL-3210B, VPL-3212B, VPL-3214B ONLY)

Telephone Kit Option (telephone not included) (models VPL-3210B, VPL-

3212B, VPL-3214B ONLY)

$82.50

A-76 Landing Call/Send Surface mount with push button controls Landing Call/Send Surface mount with push button controls $115.50

A-76 Manual Lowering Device Tool for manual lowering device $82.50

A-76 Electric Strike Interlock (Gate or door not provided by Bruno) Electric Strike Interlock (Gate or door not provided by Bruno) $346.50

A-76 Electrical/Mechanical "GAL" Interlock (Gate or door not provided by Bruno)

Electrical/Mechanical "GAL" Interlock (Gate or door not provided by Bruno)

$346.50

A-76 Landing Call/Send Surface mount with paddle controls Landing Call/Send Surface mount with paddle controls $173.25

A-76 Paddle Control With Emergency Stop Paddle Control with Emergency Stop $57.75

A-76 Paddle Control with Emergency Stop and

Audio/Visual Alarm Paddle Control with Emergency Stop and

Audio/Visual Alarm $173.25

A-76 Flush Mount Rocker Switch Landing Call/Send Flush mount with rocker switch control $173.25

A-76 Landing Call/Send Flush mount with paddle controls Landing Call/Send Flush mount with paddle controls $231.00

A-76 Rocker Control with Emergency Stop and

Audio/Visual Alarm Rocker Control with Emergency Stop and

Audio/Visual Alarm $115.50

A-76 VPL-3153 Standard VPL Max 53" $3,245.28

A-76 90 Degree/Adjacent Platform – 60” long 90 Degree/Adjacent Platform - 60" long $588.50

A-76 VPL-3153B Battery VPL Max 53" $3,726.08

A-76 Top Landing Gate with push button controls

(42" inside opening) Top Landing Gate with push button controls (42" inside opening) $634.59

A-76 Top Landing Gate with rocker switch control

(36" inside opening)

Top Landing Gate with rocker switch controls (36" inside opening)

$528.01

A-76 34 AH Battery Package 34 Amp Hour Battery Package upgrade

(Battery Powered Units Only) $137.50

A-76 Top Landing Gate with paddle controls (42" inside opening) Top Landing Gate with paddle controls

(42" inside opening) $675.84

A-76 Top Landing Gate with paddle controls (36" inside opening) Top Landing Gate with paddle controls

(36" inside opening) $566.39

A-76 VPL-3175 Standard VPL Max 75" $3,780.90

A-76 VPL-3175B Battery VPL Max 75" $4,231.16

A-76 Platform Gate Platform Gate $495.01

A-76 36” x 60” Platform 36" x 60" Platform - VPL $356.64

A-76 90 degree Adjacent Platform - 48 in. long 90 degree Adjacent Platform - 48 in. long $228.25

A-76 90 degree Adjacent Platform - 54 in. long

90 degree Adjacent Platform - 54 in. long (54 in. length recommended for 90 adjacent platform) $473.01

A-76 VPL-3210B

Battery-Powered VPL - Maximum Floor to Floor 123" (3124 mm) includes 34AH

$6,384.42

A-76 VPL-3212B

Battery-Powered VPL - Maximum Floor to Floor 147" (3733 mm) includes 34AH

Battery Pkg.

$7,279.79

A-76 VPL-3214B

Battery-Powered VPL - Maximum Floor to Floor 171" (4343 mm) includes 34AH

Battery Pkg.

$8,419.70

A-76 36" x 54" Platform 36" x 54" Platform $244.75

A-76 Interlock Wiring Kit Interlock wiring kit (Interlock and gate not provided by Bruno) $57.75

A-76 Cold weather package for battery units Cold Weather Heating Kit $275.01

A-76 Wide Footrest 2" (51mm) Larger and Wider Footrest $71.99

A-76 RH 36” Flush Mount Steel Door 36” Steel Door (Right Hand) $1,769.62

A-76 RH 36” Flush Mount Oak Door 36” Oak Door (Right Hand) $1,925.01

A-76 RH 46” Flush Mount Steel Door 46” Steel Door (Right Hand) $2,259.67

A-76 RH 46” Flush Mount Oak Door 46” Oak Door (Right Hand) $2,365.01

A-76 Overspeed Brake Commercial Unit/Overspeed Brake (For CRE - does not include keyed call/send or key switch on chair) $420.00

Order disclaimers and changes to terms and conditions for Bruno CRE products

All Bruno CRE units are custom designed and built based upon specific dimensions of the client’s staircase.

Due to the custom nature of these products, there are some variances to our standard ordering policy and return fees specifically for the CRE product category. These disclaimers/ordering policies include:

1) Bruno Independent Living Aids cannot accept an order until a site evaluation has been completed by an authorized Bruno dealer.

2) Bruno Independent Living Aids has a specific policy towards custom orders that are cancelled after receipt of order but prior to shipment of product:

1. Once the site drawings are complete, a cancellation fee of $350 will be charged for the Engineering layout of the product and application.

2. Once the drawings have been accepted and the unit is placed into production, a 50% cancellation fee will be charged for raw materials, fabrication and assembly.

3) Other changes (and corresponding paragraph number) from original contract terms and conditions:

1. Item (f) Delivery Time: 42 days after receipt of order

2. Item (g) Expedited Delivery: 21 days after receipt of orders

3. Item (k) Return/Exchange Goods Policy: As noted following paragraph 4 of our Returned Goods Policy, “Custom and Special orders cannot be returned for credit.” All rail components of the unit are considered custom and cannot be returned and/or exchanged for credit.

FIVE YEAR MAJOR COMPONENTS WARRANTY TWO YEAR LIMITED

WARRANTY for Bruno Stairlifts

Bruno Independent Living Aids, Inc. (“Bruno”), warrants to the original purchaser of a Bruno Stairlift that the Bruno Stairlift is free from defects in material and workmanship for a period of two years from date of purchase.

In addition, Bruno warrants that the motor, gear box and rail (the “Major Components”) will be free from defects in materials and workmanship for a period of five years from the date of purchase.

The exclusive remedy for a defect in a Bruno Stairlift shall be the repair or replacement, at the option of Bruno, of the defective part or component. After the first 30 days of this warranty, only parts and components are covered. This warranty does not cover labor and other services after the initial 30 days. If repair or replacement of a Bruno Stairlift is not commercially practical or cannot be timely made, Bruno may elect to refund the purchase price of the Bruno Stairlift instead of repairing or replacing the Bruno Stairlift.

IN NO EVENT SHALL BRUNO BE RESPONSIBLE FOR INDIRECT, INCIDENTAL OR CONSEQUENTIAL

DAMAGES, WHETHER SUCH DAMAGES ARISE FROM CLAIMS BASED ON CONTRACT, WARRANTY,

TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR PRODUCT LIABILITY. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

ALL IMPLIED WARRANTIES, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR

A PARTICULAR PURPOSE, ARE LIMITED IN THEIR DURATION TO THE LENGTH OF THE WARRANTY STATED ABOVE FOR THE AFFECTED COMPONENT. Some states do not allow limitations on how long an implied warranty lasts so the above limitation may not apply to you.

To obtain warranty service, you must follow these procedures:

1 Obtain return authorization by calling your local Bruno dealer or Bruno at 1-800-882-8768;

2 Return the Bruno Stairlift, freight prepaid, to the address provided by your Bruno dealer or Bruno with proof of purchase indicating the date purchased.

Bruno will pay for shipping back to the purchaser within the continental United States and Canada if a defect in material or workmanship is discovered. Return freight and repair charges will be the responsibility of the purchaser if the problem is not covered by warranty.

This warranty does not cover damage or failure caused by misuse, abuse, accidents, physical damage, modifications not made by Bruno, damage in shipment, or repairs undertaken by anyone other than Bruno factory employees or authorized distributors. The “original purchaser” of a Bruno Stairlift that is leased or rented shall be the person or entity acting as the lessee or rental provider.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Bruno specifically does not authorize any person to extend the time or scope of this warranty.

For further information regarding this limited warranty, please contact Bruno by calling 1-800-882- 8768 or writing to Bruno at the following address:

Bruno Independent Living Aids, Inc. Attention: Service Department 1780 Executive Drive, Post Office Box 84Oconomowoc, WI 53066 USA

2 & 1 BRUNO GOLD LIMITED WARRANTY

2 Years Major Components — 1 Year Parts

Bruno Vertical Platform Lift

Bruno Independent Living Aids, Inc. (“Bruno”) warrants to the original purchaser of a Bruno Vertical Platform Lift that the

Bruno Vertical Platform Lift is free from defects in material and workmanship for a period of one year from date of purchase. In addition, Bruno warrants that the motor, Acme screw and drive nut, brake, pulleys, belt and screw bearings

(the “Major Components”) will be free from defects in materials and workmanship for a period of two years from the date of purchase.

The exclusive remedy for a defect in a Bruno Vertical Platform Lift shall be the repair or replacement, at the option of

Bruno, of the defective part or component. After the first 30 days of this warranty, only parts and components are covered.

This warranty does not cover labor and other services after the initial 30 days. If repair or replacement of a Bruno Vertical

Platform Lift is not commercially practical or cannot be timely made, Bruno may elect to refund the purchase price of the

Bruno Vertical Platform Lift instead of repairing or replacing the Bruno Vertical Platform Lift.

IN NO EVENT SHALL BRUNO BE RESPONSIBLE FOR INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, WHETHER SUCH DAMAGES ARISE FROM CLAIMS BASED ON CONTRACT, WARRANTY, TORT (INCLUDING

NEGLIGENCE), STRICT LIABILITY OR PRODUCT LIABILITY. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

ALL IMPLIED WARRANTIES, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A

PARTICULAR PURPOSE, ARE LIMITED IN THEIR DURATION TO THE LENGTH OF THE WARRANTY STATED

ABOVE FOR THE

AFFECTED COMPONENT. Some states do not allow limitations on how long an implied warranty lasts so the above limitation may not apply to you.

To obtain warranty service, you must follow these procedures:

1. Obtain return authorization by calling your local Bruno dealer;

2. Return the Bruno Vertical Platform Lift, freight prepaid, to the address provided by your Bruno dealer or Bruno with proof of purchase indicating the date purchased.

Bruno will pay for shipping back to the purchaser within the continental United States and Canada if a defect in material or workmanship is discovered. Return freight and repair charges will be the responsibility of the purchaser if the problem is not covered by warranty.

This warranty does not cover damage or failure caused by misuse, abuse, accidents, physical damage, modifications not made by Bruno, damage in shipment, or repairs undertaken by anyone other than Bruno factory employees or authorized distributors. The “original purchaser” of a Bruno Vertical Platform Lift that is leased or rented shall be the person or entity acting as the lessee or rental provider.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Bruno specifically does not authorize any person to extend the time or scope of this warranty.

For further information regarding this limited warranty, please contact Bruno by calling 1-800-882-8183 or writing to Bruno at the following address:

Bruno Independent Living Aids, Inc.

Attention: Service Department

1780 Executive Drive, P.O. Box 84 Oconomowoc, WI 53066 USA

RETURNED GOODS POLICY

NOTE: ALL REQUESTS MUST INCLUDE THE SERIAL NUMBER

FOR CREDIT TO BE CONSIDERED, THE RETURN AUTHORIZATION (RA) NUMBER MUST BE WRITTEN AND CLEARLY VISIBLE

ON THE OUTSIDE OF ANY BOX RETURNED TO THE ABOVE ADDRESS. *If using the U.S. Postal Service for your return, indicated: P.O. Box 84.

Returns that use standard UPS, Bruno will provide a call tag with RA number already attached. For LTL shipments being returned, the dealer must contact the Shipping Coordinator (Sandra Peterson Ext: 5349) or Bruno Service at 1-

800-656-0552.

RETURNED GOODS WILL ONLY BE ACCEPTED AND CREDITED ACCORDING TO THE FOLLOWING POLICY:

1.) UNAUTHORIZED RETURNS WILL BE REFUSED AND RETURNED TO THE DEALER, FREIGHT AT THE DEALER’S

EXPENSE.

2.) BRUNO MUST RECEIVE ALL ITEMS BEING RETURNED FOR CREDIT OR WARRANTY REPLACEMENT WITHIN 30 DAYS

OF THE RA ISSUE DATE.

3.) UPON RECEIPT, WARRANTY PARTS WILL BE THROUGHLY INSPECTED. IF NO PROBLEM IS FOUND WITH THE

RETURNED PART(S), THE DEALER WILL BE CONTACTED AND NOTIFIED THAT THE PART(S) WILL BE RETURNED OR

CHARGED A 15% RESTOCK FEE (MINIMUM). PLEASE BE CERTAIN THAT THE PROBLEM IS LOCATED BEFORE

REQUESTING PARTS THAT MAY NOT BE NEEDED. ALL MERCHANDISE RETURNED WHICH WAS NEITHER SHIPPED IN

ERROR NOR A WARRANTY ITEM WILL BE ASSESSED A MINIMUM 15% RESTOCKING FEE. ALL PRODUCT/PRODUCTS

THAT HAS/HAVE BEEN INSTALLED WILL BE REFUSED OR ASSESSED A MINIMUM 25% RESTOCKING FEE, AT BRUNO’S

DISCRETION.

a. ANY UNIT OR PART THAT IS DELIVERED IN ERROR OR IS RETURNED AS A WARRANTY ITEM WILL NOT

BE ASSESSED A RESTOCK FEE. RETURN FREIGHT FOR ITEMS IN THIS CATEGORY WILL BE ASSUMED BY

BRUNO INDEPENDENT LIVING AIDS.

4.) PRODUCT MUST BE PACKAGED WITH CARE AND RETURNED IN NEW CONDITION FOR CREDIT TO BE CONSIDERED.

NOTE: Custom and Special orders cannot be returned for credit. Any product or part older than 60 days will not be considered for general return, for ANY reason other than warranty, due to product upgrades and changes.

DAMAGED GOODS CLAIMS:

VISIBLE DAMAGES/ LOSSES

DO NOT SIGN THE DELIVERY RECEIPT UNTIL ALL VISIBLE DAMAGE OR LOSSES ARE NOTED WITH THE DELIVERING

CARRIER’S DRIVER.

CONCEALED DAMAGES/LOSSES

YOU MUST NOTE AND ADVISE THE DELIVERING CARRIER OF THIS FACT IMMEDIATELY.

At the time both visible and concealed damages are noted to the delivering carrier, a request must be made by you for an inspector.

Do not move or discard the product, packing material, etc., until the inspector has provided you with a complete damage report. The carrier is responsible for damages and losses. Upon receipt of the damage report, you must then file a claim against the carrier for your losses.

Bruno Independent Living Aids is not responsible for carrier losses or damages of the product. Do not return the damaged product to Bruno Independent Living Aids, as it will be refused, unless prior approval has been given by

Bruno Independent Living Aids and a return authorization is given to you.

For further information on returns, damaged product or warranty policy contact the Bruno Service Department at

1-800-656-0552, our dedicated dealer service line.