V2 - DRAFT PWS and PRS Updated 20210129.docx

PERFORMANCE WORK STATEMENT (PWS)

FOR

Full Food Service Wisconsin Army National Guard (WIARNG)

1.0 General:

1.1 Scope: The contractor shall provide all personnel, equipment, tools, materials, supervision, and quality control necessary, except as specified in Paragraph 3.0 as Government Furnished, to perform Full Food Services, as defined in this PWS.

1.2 Background: The Wisconsin Army National Guard (WIARNG) conducts training and various missions on Fort McCoy, which creates a need for large amounts of meals to feed Soldiers. While many WIARNG units have the ability to feed themselves using Army Culinary personnel, some elements and training events are without organic feeding capabilities. The RTI also has a requirement to feed students attending resident courses on site. The quantities of these mission essential supplies fluctuate seasonally to coincide with course loads, training requirements, conferences, meetings, and various workshops taking place on Fort McCoy.

1.3 Period of Performance (PoP): The Period of Performance shall be 1 Base Year of 12 months and 4 12-month option years.

1.4 General Information:

1.4.1 Place and Performance of Services: The contractor shall provide services on normal weekday/weekend/holiday operating hours for this facility which are from 1 ½ hours prior to serving the first meal of the day to 1 hour after serving the last meal of the day. Normal meal hours are as follows: Breakfast 0600 – 0800, Lunch 1130 – 1300, Dinner 1630 – 1800, except on recognized US holidays or when the Government facility/installation is closed due to local or national emergencies, administrative closings, or similar Government-directed facility/installation closings. Performance shall be at 90 S 10th Avenue, Fort McCoy, WI 54656. The contractor shall at all times maintain an adequate work force for the uninterrupted performance of all tasks defined within this PWS when the Government facility/installation is not closed for the above reasons. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the work force are essential.

1.4.1.1 Telework: The Government may permit telework by contractor employees when determined to be in the best interest of the Government in meeting work requirements. This would only apply to the Dining Facility Manager position for office duties performed when the Dining Facility is not operating. The Dining Facility Manager shall not telework when the Dining Facility contractor employees are on site. The contractor shall have an established telework program subject to review by the Government. All telework agreements shall be authorized and approved by the COR and include the date, time, and description of the tasks to be performed. In furtherance of Continuity of Operations Planning (COOP), a telework program may be enacted to ensure that the Government's mission-critical operations stay operational during times of national emergency or incidents of national significance. Telework shall be at no additional cost to the Government.

1.4.1.2 Unscheduled gate closures by the Security Police may occur at any time causing all personnel entering or exiting a closed installation to experience a delay. This cannot be predicted or prevented. Contractors are not compensated for unexpected closures or delays. Vehicles operated by contractor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the contractor employee’s installation driving privileges.

1.4.1.3 The contractor’s employees shall become familiar with and obey the regulations of the installation; including fire, traffic, safety and security regulations while on the installation. Contractor employees should only enter restricted areas when required to do so and only upon prior approval. All contractor employees shall carry proper identification with them at all times, and shall be subject to such checks as may be deemed necessary. The contractor shall ensure compliance with all regulations and orders of the installation, which may affect performance. The Government reserves the right to direct the removal of an employee for misconduct, security reasons, or any overt evidence of communicable disease. Removal of contractor employees for reasons stated above does not relieve the Contractor from responsibility for total performance of this contract.

1.4.2 Recognized Holidays: The following are recognized United States (US) holidays. The contractor shall not perform services on these days:

1.4.3.1 New Year’s Day: January 1st

1.4.3.2 Martin Luther King, Jr.’s Birthday

1.4.3.3 President’s Day

1.4.3.4 Memorial Day

1.4.3.5 Independence Day: July 4th

1.4.3.6 Labor Day

1.4.3.7 Columbus Day

1.4.3.8 Veteran’s Day: November 11th

1.4.3.9 Thanksgiving Day

1.4.3.10 Christmas Day: December 25th

1.4.3 Quality Control (QC): The contractor shall develop and maintain an effective QC Plan (QCP) to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s QCP is the means by which it assures itself that its work complies with the requirements of the contract. As a minimum, the contractor shall develop QC procedures that address the areas identified in Technical Exhibit 1, Performance Requirements Summary (PRS). A final QCP shall be submitted to the Contracting Officer Representative (COR) NLT 15 days after contract award. After acceptance of the QCP, the contractor shall obtain the Contracting Officer’s (KO’s) acceptance in writing of any proposed changes to its QCP.

1.4.4 Quality Assurance (QA): The Government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government will do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and acceptable quality level(s) or defect rate(s).

1.4.5 Installation Access and Security Requirements. The contractor shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the COR. The contractor and all associated subcontractor employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services, or Security Office. The contractor shall ensure compliance with all personal identity verification requirements as directed by Department of Defense (DoD), Headquarters Department of Army (HQDA) and/or local policy (see PWS 6.0). Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes.

1.4.5.2 For contractors that do not require a CAC, but require access to a DoD facility or installation: Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05), and applicable installation, facility and area commander installation/facility access, and local security policies and procedures (provided by a Government representative).

1.4.5.3 Awareness Training (AT) Level 1: All contractor employees, including subcontractor employees, requiring access to Army installations, facilities, and controlled access areas shall complete AT Level 1 training within 30 calendar days after contract start date and within 30 calendar days of new employees commencing performance. The contractor shall submit certificates of completion for each affected contractor and subcontractor employee to the COR within 15 calendar days after completion of training by each employee or subcontractor personnel. AT Level 1 awareness training is available at the following website: https://jko.jten.mil/courses/atl1/launch.html.

1.4.5.5 Communications Security/Information Technology (COMSEC/IT) Security. All communications with DoD organizations are subject to COMSEC review. All telephone communications networks are continually subject to intercept by unfriendly intelligence organizations. DoD has authorized the military departments to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DoD organizations. Therefore, the contractor is advised that any time contractor personnel place or receive a call they are subject to COMSEC procedures. The contractor shall ensure wide and frequent dissemination of the above information to all employees dealing with DoD information. The contractor shall abide by all Government regulations concerning the authorized use of the Government's computer network, including the restriction against using the network to recruit Government personnel or advertise job openings.

1.4.5.6 Use of Government Information Systems (IS) and access to Government networks is a revocable privilege, not a right. Users are the foundation of the DoD strategy and their actions affect the most vulnerable portion of the Army Enterprise Infostructure (AEI). Contractor employees shall have a favorable background investigation or hold a security clearance and access approvals commensurate with the level of information processed or available on the system. Contractor employees shall:

1.4.5.6.1 Comply with the command's Acceptable Use Policy (AUP) for Government owned IS and sign an AUP prior to or upon account activation.

1.4.5.6.2 Complete initial and/or annual Information Assurance (IA) training as defined in the IA Best Business Practices (BBP) training (https://atc.us.army.mil/iastar/docs/Training_BBP.pdf).

1.4.5.6.3 Mark and safeguard files, output products, and storage media per classification level and disseminate them only to individuals authorized to receive them with a valid need to know.

1.4.5.6.4 Protect IS and IS peripherals located in their respective areas in accordance with physical security and data protection requirements.

1.4.5.6.5 Practice safe network and Internet operating principles and take no actions that threaten the integrity of the system or network.

1.4.5.8 Information Assurance (IA) Training. All contractor employees and associated subcontractor employees shall complete the DoD IA Awareness Training before issuance of network access and annually thereafter.

1.4.5.10 Protection of Personally Identifiable Information (PII). The contractor shall protect all PII encountered in the performance of services in accordance with Defense Federal Acquisition Regulation Supplement (DFARS) 224.103 Personally Identifiable Information and Department of Defense Directive (DoDD) 5400.11, Department of Defense Privacy Program, and DoD 5400.11-R. If a PII breach results from the contractor’s violation of the aforementioned policies, the contractor shall bear all notification costs, call-center support costs, and credit monitoring service costs for all individuals whose PII has been compromised.

1.4.5.11 OPSEC Training: In accordance with AR 530-1, Operations Security, new contractor employees shall complete Level I OPSEC training within 30 calendar days of their reporting for duty and annually thereafter. The contractor shall submit certificates of completion for each contractor employee to the COR within 15 calendar days after completion of training. Level 1 OPSEC training is available at https://securityawareness.usalearning.gov/opsec/index.htm.

1.4.6 Physical Security. The contractor shall safeguard all Government property provided for contractor use. At the close of each work period, Government facilities, equipment and materials shall be secured.

1.4.6.1 Key Control. NOTE: All references to keys include key cards. The contractor shall establish and implement methods of ensuring that no keys/key cards issued by the Government are lost or misplaced or are used by unauthorized persons. No keys issued by the Government shall be duplicated. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The contractor shall include procedures covering key control in the QCP.

1.4.6.1.1 The contractor shall immediately report any occurrences of lost or duplicated keys/key cards to the COR.

1.4.6.1.2 In the event keys, other than master keys, are lost or duplicated, the contractor shall, upon direction by the KO, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the Government replaces or re-keys the locks, the Government will deduct the total cost of lock replacement or re-keying from the monthly payment due the contractor. In the event a master key is lost or duplicated, the Government will replace all locks and keys for that system, and will deduct the total cost from the monthly payment due the contractor.

1.4.6.1.3 The contactor shall prohibit the use of the Government issued keys/key cards by any persons other than the contractor’s employees. The contractor shall prohibit the opening of locked areas by contractor employees to permit entrance of persons other than contactor employees engaged in the performance of services in those areas, or personnel authorized entrance by the KO.

1.4.7 Special Qualifications: The contractor shall ensure all employees possess all required licenses for operating the federal dining facility in the performance of this contract. This does not include education or other qualifications for the position in which the contractor employee is performing, dress codes, or other information. (NOTE: The Government does not provide training to contractors. Contractors must ensure that any personnel performing under a contract are fully trained, licensed, certified and qualified to provide services.)

1.4.7.1: Food Service Sanitation Certificate: The Contractor shall ensure all employees in a supervisory or managerial role possess a current Food Service Sanitation Certificate. The Contractor shall submit Sanitation Certificates of completion for each affected Contractor employee and subcontractor employee to the COR within five calendar days after completion of training or within five days from the date that its new employees start work on the installation (whichever comes first).

1.4.8 Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award conference convened by the KO in accordance with FAR 42.5. The KO, COR and other Government personnel, as appropriate, may meet periodically with the contractor to review the contactor’s performance. At these meetings, the KO will apprise the contractor of how the Government views the contractor’s performance and the contractor shall apprise the Government of problems, if any, being experienced. The contractor shall resolve outstanding issues raised by the Government. Contractor attendance at these meetings shall be at no additional cost to the Government.

1.4.9 Contract Manager (CM)/Dining Facility Manager (DFM): The contactor shall provide a DFM who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the contractor when the DFM is absent, shall be designated in writing to the KO. The DFM or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The DFM shall work through the COR to resolve issues, receive directions and ensure adequate performance of services. The DFM shall ensure that contractor employees do not perform any services outside the scope of the contract without an official modification issued by the KO. The DFM shall ensure contractor employees understand that services performed outside the scope of the contract are performed wholly at the expense of the contractor. The Contractor shall submit manager name(s) to the KO within two days of this designation of duties. The on-site manager assigned to WMA shall not be changed more than once per year unless approved by the KO, and not without 15 days advance notice. The position shall not remain vacant for a period to exceed 30 days. The COR may request a change in the on-site manager at any time, for any reason. The Contractor shall comply within 30 days of such request. The on-site manager shall have a minimum of two years supervisory or management experience in managing a food service of similar or greater complexity including catering experience and a minimum of an Associate Food Service Degree or equivalent training. The on-site manager shall meet weekly with the COR to address food service issues and encourage mutual cooperation and a good relationship with WMA.

1.4.10 Identification of Contractor Employees: All contractor personnel attending meetings, answering Government telephones and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression that they are Government employees. The contractor shall ensure that all documents or reports produced by contractor personnel are suitably marked as contractor products or that contractor participation is appropriately disclosed. The contractor’s status as a “contractor” shall be predominantly displayed in all correspondence types (to include signature blocks on e-mail) and dealings with Government or non-Government entities. Contractor personnel shall wear identification badges distinguishing themselves as such. The badges shall have the company name, employee name and the word “contractor” displayed.

1.4.10.1 The contractor shall retrieve all identification media (including vehicle passes) from its employees who depart employment for any reason. The contractor shall return all identification media (i.e., badges and vehicles passes) to the KO within 14 days of an employee’s departure.

1.4.11. Combating Trafficking in Persons: The United States Government has adopted a zero tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in severe forms of trafficking in persons during the period of performance of the contract; procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The Contractor shall notify its employees of the United States Government’s zero tolerance policy, the actions that will be taken against employees for violations of this policy. The contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the US Government policy as described at FAR 22.17.

1.4.14 Organizational Conflicts of Interest (OCI): The contractor and subcontractor personnel performing services under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCIs, as defined in FAR Subpart 9.5. The contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO. In the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may impose other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements that may be affected by the OCI.

1.4.15 Phase In / Phase Out Periods: To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the contractor shall have personnel on board, during the phase in/ phase out periods. During the phase in period, the contractor shall become familiar with performance requirements in order to commence full performance of services on the contract start date.

1.4.15.1 Phase In Period: The contractor will be required to complete all planning hiring, training of employees, ordering food and related products, storage inventory and any other tasks necessary for start-up operations. The phase in period will be from 1 to 15 June 2021.

1.4.15.2. Phase-Out Period: At the end of the contract period of performance, the contractor shall share government space and equipment with any follow on contractor in order for the follow on contractor to commence start-up of new contract period of performance without a break in service to the Government from this contract to the next.

1.5 Safety

1.5.1 Contractor shall conduct an aggressive accident prevention program and safety education shall be instituted with the full cooperation of WMA. Proper instructions and training shall be provided by the Contractor on the use of equipment and techniques of handling food to aide in the goal of having an accident free and safe environment.

1.5.2 Emergency Medical Treatment - Government is not liable for cost incurred by Contractor personnel for emergency medical services. The Contractor is responsible to ensure employees are aware they are liable for any emergency medical concerns and provided adequate/necessary medical care.

1.5.3 Accident / Injury Reporting - Immediately upon the occurrence of a job related injury, the Contractor shall verbally notify the COR or Base Operations.

1.5.4 Fire Prevention and Protection - The Contractor shall train all employees on fire prevention and protection; including the proper use of fire extinguishers and other applicable fire suppression equipment.

1.6 Contractor Personnel Requirements

1.6.1. Minimum Staffing Levels - The Contractor shall staff the operation with the optimum number of employees for efficient operation at all times. The Contractor shall place emphasis on quality of service and meal quality. Meals over 75 customers shall have two lines open; one line for short order and one for main line. Contractor shall provide the COR a weekly staff schedule, NLT close of business each Wednesday for the following week.

1.6.2 Personnel requirements. Contractor shall instruct all employees in and practice personal hygiene. Food handlers shall take and pass a State of Wisconsin food handler’s examination. Provide the COR a copy of each certificate NLT 5 days after employee begins work. To the extent required by law, all employees shall be instructed in the prevention of spreading communicable diseases and exposure to blood borne pathogens.

1.6.3 Fraternization and Sexual Harassment/ Assault Prevention Training. The contractor shall brief staff on how to handle inappropriate situations and reporting of unwanted sexual advances. Policies should be drafted and posted for employees. Situations shall be reported to the COR if such events happen. The Army has specific policies for both Fraternization and Sexual Assault.

1.6.4 Contractor shall provide uniforms to their employees.

1.6.4.1 Cooks and Servers: shirt, full length trousers, safety shoes, nametag (company standard), hair restraints.

1.6.4.2 Other Staff: similar uniform specified by the contractor, full length trousers/ slacks, no open toed footwear.

1.6.4.3 Management Staff: professional clothing in order to identify them as onsite management, full length trousers/ slacks, no open toed footwear.

1.7 Hazardous Materials Management Process - All hazardous materials brought to WMA shall be processed through the COR for direction on proper handling and storage. All hazardous material approved for storage shall be stored IAW all applicable OSHA, EPA, Federal, State, local and Fort McCoy laws and instructions, policies, guidance, and directives. Examples of materials that are managed and tracked as hazardous materials are listed in Technical Exhibit 6.

1.7.1 Environmental Protection - The Contractor shall comply with all federal, state, and local environmental laws and regulations. This installation is subject to federal, state and local inspections to review compliance with environmental protection laws. An inspection by the EPA or any other environmental or safety enforcement agency may include questioning and inspection of Contractor personnel, sites and processes. Contractor shall complete and provide documentation as requested by inspectors to include documentation of any environmental training required by federal, state or local regulations.

1.7.2 If a Notice of Violation (NOV) is issued to the Government or Contractor due to the Contractor’s error or omission, the Contractor shall be held liable for damages to include fines, penalties and/or corrective actions imposed by federal, state or local agencies.

1.8 Contract Payment - The Contractor shall receive payment commensurate with services performed when contract requirements have been met and each PRS service is performed within the established AQL; e.g., number of recorded defects does not exceed the number allowed.

1.8.1 Payment Reductions - When the Contractor fails to meet contract requirements of those services listed on the PRS; e.g., the number of recorded defects exceeds the number of allowable defects (AQL); performance will be deemed defective. The Contractor will be subject to a reduction in contract price based on the value of the service established by the percentages in column titled “Payment %" of the PRS. Payment for services not conforming to the specified AQL will be calculated as described in paragraph 1.8.2.

1.8.2 Determining PRS Reductions for Random Sampling - To determine a reduction in contract payment for unacceptable service, the maximum contract payment per month titled "Payment %" is multiplied by the percentage of the sample found unacceptable. The total number of defects found, not just those in excess of the reject level, are used to determine the percentage of the sample found unacceptable. Example: Assume the maximum monthly contract payment is $20,000.00, an AQL of 10%, and a Lot Size of 31 units. Using ANSI/ASQ CZ1.4, General Inspection Level II, Normal Degree of Inspection, the resulting Sample Size would be 8 units with a Reject Level of 3 Defects. If 4 defects were found during the evaluation period the payment computation would be as follows in the example payment computation for a PRS random inspection:

1.9 Interactive Customer Evaluations (ICE) Surveys is an electronic system offered to our guest to provide feedback and evaluate the operation of the facility. Survey results will be provided to the Dining Facility Manager from the COR on any status that are positive or negative in relation to food service. A monthly roll up of results regarding service and quality of the DFAC will be provided.

1.10. Authorized diners are identified by two classifications: Subsistence-in-Kind (SIK) and Non SIK. The Government will provide payment for SIK diners only under this contract. Non SIK diners will pay for their own meal via cash or other means. Food service required shall be on an as needed basis with no advance annual schedule. The COR will provide the Contractor with schedules of required food services seven days in advance for a minimum of one calendar month period. This schedule will include the required number of SIK meals and days of service along with an estimate of the total numbers (SIK and Non SIK) to be served.

1.10.1 Cancellation Policy – The Government may reduce the number of meals projected to be served no later than three calendar days prior to the date those meals were scheduled to be served.

1.10.2 Minimum Headcount - The dining facility will be closed when the headcount is projected to be 10 or less. The DFAC may be open to serve a DOD cash group or direct billed group as programmed by the COR when groups are using other parts of the facility.

1.10.3 Direct Bill Customers - COR will provide the Contractor original headcount numbers requested for any direct bill groups, NLT 5 business days prior to the required meals on an approved WMA Form 116e. This form will provide the POC information, type of payment method and number of meals required. Contractor shall verify billing address for direct bill groups. Direct bill groups shall be invoiced within five business days of last meal served. The Government is not responsible for any changes/cancellations that may occur with direct billed groups.

2.0 Definitions and Acronyms:

2.1 Definitions:

2.1.1 Contractor: A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

2.1.2 Contracting Officer’s Representative (COR). An employee of the U.S. Government designated by the KO to monitor contractor performance. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.2 Defective Service: A service output that does not meet the standard of performance associated with the PWS.

2.1.3 Deliverable: Anything that can be physically delivered and includes non-manufactured things such as meeting minutes or reports.

2.1.4 Key Personnel: Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.5 Physical Security: Actions that prevent the loss or damage of Government property.

2.1.6 Quality Assurance: The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.7 Quality Assurance Surveillance Plan (QASP): An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.8 Quality Control: All necessary measures taken by the Contractor to ensure that the quality of an end product or service shall meet contract requirements.

2.1.9 Subcontractor: One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.10 Work Day. The number of hours per day the Contractor provides services in accordance with the contract.

2.2 Acronyms:

3.1 Government Furnished Property, Material, Equipment and Services (GFP/M/E/S): The Government will provide the property, material, equipment, and/or services listed in Technical Exhibit 4 solely for the purpose of performance under this contract:

3.1.1 Specified GFP shall only be used in the performance of this contract. The contractor shall not be responsible for “fair wear and tear” of GFP. The contractor shall accept and account for all GFP listed in this contract.

3.1.2 The Contractor shall notify the Government Property Advisor (GPA) by verbal means upon discovery of loss, damaged or unaccountable GFP. Provide written report within two days of verbal notification. Letter of Fact and Finding shall be submitted to the KO within 15 days after discovery of lost, damaged, destroyed, or consumed in excess, GFP. The Government will furnish equipment manufacturers operating manuals for equipment on-hand in the dining facility.

3.1.3 For repairs to WMA equipment, the Contractor shall follow standard work order request procedures as provided by the COR. The COR will provide the DFAC Project Manager with an electronic work order form that needs to be filled out for each separate occurrence of problem. The form shall be sent via email to the COR and maintenance superintendent or supervisor. All issues that cause a safety related incident to employees or disrupts the operation of the DFAC must be reported to the COR and maintenance superintendent or supervisor. Outside normal work hours, take the form to the front desk and ask that they contact the maintenance superintendent or supervisor because this is an emergency work order. The electronic form shall still be submitted for tracking in the maintenance system.

3.1.4 Equipment manufacturers or dealers will perform warranty repairs on new equipment. Should unauthorized maintenance or repairs be made, which voids the warranty, the Contractor shall be responsible.

3.1.5 Small Wares. The Government shall provide all necessary kitchen and dining room preparation and service ware. The Contractor shall take reasonable and prudent measures necessary to assure that all equipment is properly used and cared for. Failure to take such measures shall result in replacement of broken and/or damaged equipment at the expense of the Contractor.

3.1.6 The Contractor shall be responsible for the prudent care of all equipment in its use. The contractor shall warrant that it shall take reasonable and prudent measures to assure that equipment furnished by the Government is properly operated, cleaned and maintained. Repair costs and replacement costs caused by the negligence of the contractor or their employees shall be the contractor’s responsibility to reimburse the Government.

3.1.7 Inventory - An inventory of GFE (Attachment 2) shall be done not later than 5 calendar days before the serving of the first contracted meal and not later than 10 calendar days before the completion of the contract period (including any option periods). The Contractor and the COR shall conduct a joint inventory of all GFP. This inventory will be verified by the Internal Review section of the USPFO and provide a report of any discrepancies to the Contractor and COR. The Contractor shall sign a receipt for all equipment provided by the Government. Items of equipment missing or not in working order shall be recorded and the KO notified in writing. The Contractor and the COR shall jointly determine the working order and condition of all equipment and document their findings on the inventory. COR will maintain a current physical inventory record of expendable, non-expendable supplies and capital equipment during the life of the contract. The Contractor shall submit requests for replacement of GFE to the COR for processing. Such requests shall specify the reason for the replacement request. The Government will replace materials that are lost due to fair wear and tear up to 10% of the inventory. The Contractor shall replace any loss over 10% of the inventory with like items. Any additional stock that is needed above the initial inventory will be at the Government’s expense.

3.1.8 LIABILITY - Any GFP/E/M provided under the terms of this contract that cannot be located by the Contractor shall be determined to have been lost. If the KO determines pursuant to FAR 45.103 and AFARS Part 5145 that the Contractor is responsible and liable for the loss under the terms of this contract, the current acquisition cost of the property, equipment, and/or material shall be deducted from the next invoice.

3.1.9 Facility Usage - Use of the facilities is restricted to meal preparation and services provided under this contract. Any use of the facility or equipment by the Contractor for private purposes may be cause for immediate cancellation of the contract. No equipment shall be removed from the site without the Contracting Officer’s approval.

3.1.10 The Government will furnish the necessary workspace for the contractor to perform services outlined in this PWS to include desk space, telephones, and other items necessary to maintain an office environment.

3.2 Utilities: All utilities in the facility will be available for the contactor’s use in the performance of this contract. The contractor shall instruct employees in utilities conservation practices. The contractor shall operate under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount and turning off lights and equipment when not required for immediate use.

4.1 Contractor Furnished Property, Materials, and Equipment (CFP/M/E):

4.2 General: Except for those items specifically stated to be Government-Furnished in Paragraph 3.0, the contractor shall furnish everything required to perform these services as indicated in Paragraph 1.1.

4.2.1 Disposable Food Preparation, Serving, and Packaging Materials. The Contractor shall furnish disposable food preparation, serving, and packaging materials to meet the requirements stated in the contract. Products shall include such things as plastic utensils, paper napkins, aprons, head and beard nets, disposable hats, butcher paper, plastic wraps for food storage and protection, disposable and non-disposable gloves and all other necessary expendable products required for the preparation, service and storage of food and food products. The Contractor shall also provide all products and cleaning supplies necessary for the proper sanitation of the kitchen and dining areas under the control of the Contractor.

4.2.2 Office Equipment, Supplies, and Tools. The Contractor is responsible for furnishing any office equipment, office supplies, or tools necessary to meet the performance requirements stated in the contract. This includes administrative supplies and other products needed to perform the requirements of this contract.

4.2.3 Food Ingredients and Food Products. The contractor is responsible for furnishing all ingredients and food products for the meals prepared for this contract. Purchasing activities shall be conducted under the name of the Contractor. The Contractor is responsible for keeping current with all food supply vendors to avoid any service interruptions or food shortages. Contractor shall order, process, receive, and ensure all items delivered are in conformance with the specific minimum United States Standards for Grades. In the absence of grade labeling, the Contractor shall provide the COR specified packer’s labeling codes or industry accepted grade equivalent standard to verify the minimum grades specified are being provided. COR shall periodically inspect the Contractor’s inventory of food and supplies to determine that purchase standards are maintained.

4.2.4 Change Fund. The Contractor shall furnish a sufficient change fund for the sale of meals at the Contractor-operated dining facility.

4.3 Delivery/Receiving. The Contractor shall be responsible for all delivery, receipt and storage activities. Contractor shall maintain a neat and clean storage area.

5.0 Performance Requirements and Standards: The following section specifies the Performance Objectives and Performance Elements for the contract.

5.0.1 Type of Events and Separate Invoicing Processes: Below are the typical type of events that the contractor shall provide food services. Because of separate funding sources, the vendor needs to accommodate several separate task orders and will be required to invoice separately for each order. The performance requirements of these different task orders are identical, but are separate only for funding requirements. Example: Inactive Duty Training (IDT) task orders may be separate orders for each unit training at WMA. Additionally, Annual Training (AT) diners will be on a separate task order from IDT and RTI courses will also be on another separate order.

5.0.1.1 Inactive Duty Training (IDT) Diners: Meal Service typically consists of weekend service for Saturday (Breakfast, Lunch and Dinner) and Sunday (Breakfast and Lunch) with a total of 5 meals for the weekend. The WIARNG IDT weekend typically covers one weekend a month. Other units also attend IDT at the WMA and will contract for meal services on a case by case basis.

5.0.1.2 Annual Training (AT) Diners: Meal Service typically consists of 2 meals (Breakfast and Dinner) per day for a specific number of consecutive days. Other units also attend AT at the WMA and will contract for meal services on a case by case basis. On occasion, units training at WMA for AT will require remote site feeding at various training sites. The vendor will package the meals in government furnished insulated food containers for pick up by the unit at the dining facility as outlined in paragraph 5.4.7.

5.0.1.3 School House Soldiers: Soldiers attending training at the RTI will utilize meal services for 3 meals (Breakfast, Lunch, and Dinner) per day for a specific number of consecutive days. Typical courses will have about 30 students for a 2 week period and will run throughout the year.

5.4.1.6 Other Government Entities: On occasion, other government entities (i.e., Federal, State, or Local Governments) who are approved through WMA Base Operations to utilize the WMA for planned training events may require meals. Request, coordination, and payment for these events/meals will be made directly to the vendor from the organization. The WIARNG will not issue a task order for these meals and will not be responsible for payment for these meals.

5.0.1.7 Outside Business: At no time can the vendor use the government furnished facility or equipment to cater to outside organizations or conduct an outside business for profit. The government furnished facility and equipment are strictly for the use in performing the requirements of this contract and preparing meals for the entities described above that may utilize the WMA facilities.

5.0.1.8 Social functions: The use of Government subsistence, dining facility equipment, and dining facility staff to support social functions such as retirements, promotion, award ceremonies, religious activities (retreats and seminars), coffee calls, change of command functions, parties, prayer breakfasts, or other similar functions is prohibited. Support for such functions must be obtained from sources outside the Army Food Program.

5.0.1.9 Employee Meals: Contractor shall not charge the Government for their employee meals.

5.1 Contractor shall perform Dining Facility Sanitation and Custodial Operations (PRS-1). The value of this service is 7%; the AQL is 10%.

5.1.1 The Contractor shall clean all non-food contact surfaces before, during and after each meal period IAW TB MED 530.

5.1.2 The Contractor shall clean and sanitize food service equipment and food contact surfaces before, during and after each meal period IAW TB MED 530.

5.1.3 The Contractor shall air-dry cleaned and sanitized equipment and utensils and protect them from contamination between uses IAW TB MED 530.

5.1.4 Mechanical dishwashing machine shall be operated IAW TB MED 530 and applicable user’s manual.

5.1.5 Set up, maintain, wash and use three-compartment sinks to wash, rinse, and sanitize equipment and utensils IAW TB MED 530.

5.1.6 Clean and sanitize equipment too large to fit in three compartment sinks using alternative procedures listed in TB MED 530.

5.1.7 Handle, store and protect equipment, utensils and dinnerware to prevent contamination IAW TB MED 530.

5.2 The Contractor shall maintain the dining facility to support daily operations (PRS-2). The value of this service is 5%; the AQL is 10%

5.2.1 Contractor shall store, label, use and account for chemicals and cleaning supplies IAW TB MED 530. Chemicals shall be stored in a separate area to prevent unauthorized access and/or contamination of food. Chemical original and working containers shall be labeled. Chemicals shall be used IAW their prescribed use. Material Safety Data Sheets shall be available for employee use.

5.2.2 Contractor shall clean floor areas, entry mats and non-slip mats at the end of each meal period.

5.2.3 Dispose of trash at the end of each scheduled meal serving period, prior to closing for the day and when containers are full. Used grease and oil shall be disposed in proper containers IAW TB MED 530 and Installation, local, state and federal policies concerning environmental waste. Any spills over 1 gallon of used grease or oil in the DFAC or en route to grease collection point will be reported to facility maintenance or COR within two hours.

5.2.4 Contractor shall separate refuse materials and placed in prescribed recycling containers for pick up IAW TB MED 530 and installation polices concerning recycling. The Contractor shall follow Environmental Protection Agencies (EPA) comprehensive procurement guidelines for recycling, and hold all required recyclable materials in provided containers for pick up and materials capable of being recycled. Contractor shall breakdown all cardboard prior to placing it in the recycling containers. The Contractor shall comply with the installation recycling program. This may require segregating reusable/recyclable waste materials by type. The Government will retain ownership of all reusable waste materials.

5.2.5 Contractor shall practice personal safety measures, utilize Personal Protective Equipment (PPE), and operating equipment IAW the manufacturer’s instructions IAW TB MED 530 and AR 385-10.

5.2.6 Contractor shall perform minor operator preventative maintenance on food service equipment IAW manufacturer’s instructions and intervals.

5.2.7 Contractor shall identify, report and track equipment operability and facility maintenance issues. Notify the COR when equipment under warranty is non-operational or needs maintenance NLT four hours after identification. Notify the COR to report equipment and facility issues that are not under warranty NLT four hours after identification.

5.2.8 Contractor shall notify the COR NLT two hours of when evidence of pest and/or rodent presence is noted.

5.2.9 Contractor shall maintain dispensers filled with chemicals or other expendable custodial supplies while performing duties to support mechanical, employee hand, and manual ware washing.

5.2.10 Contractor shall clean and maintain employee restroom IAW TB MED 530. Fixtures, partitions, and mirrors shall be visibly free of dirt, grime, grease, residue and foreign matter, prior to the scheduled start of each day. Restroom shall be checked and maintained during meal periods. Trash shall be removed and new liners installed in waste containers. Paper towels and toilet tissue shall be available during operations.

5.2.11 Contractor shall keep cleaning supplies organized and mops will be stored properly (heads down).

5.3 The Contractor shall Maintain Dining Room to Support Daily Operations (PRS-3). The value of this service is 7%; the AQL is 10%.

5.3.1 Contractor shall clean dining room floors, tables, chairs, booths (including chair legs, rungs and framework) prior to and after each meal period and prior to closing for the day IAW TB MED 530.

5.3.2 Contractor shall clean walls, baseboards, window ledges, doors/doorframes, TVs, pictures, wall art, artificial plants, light fixtures, globes/lenses, and drapes/curtains daily IAW TB MED 530.

5.3.3 Contractor shall clean spills and remove soiled dinnerware left by diners during meal service. Spills shall be cleaned and soiled trays bussed within 5 minutes of occurrence.

5.3.4 Contractor shall ensure condiment containers and napkin holders are visibly clean and contain product prior to and throughout the entirety of each meal period.

5.3.5 Contractor shall ensure bussing carts have available room for soiled trays and dinnerware.

5.4 The Contractor shall manage food service operations for the dining facility (PRS-4).