USPSC_Offshore PEPFAR Coordinator_RFP 72044021R00009_QH-Signed.pdf

U.S. Agency for International Development 15/F Tung Shing Square Building 2 Ngo Quyen Street Hanoi, Vietnam

Tel: + 84-24-3935-1260 Fax: + 84-24-3935-1265 http://www.usaid.gov/vietnam

SOLICITATION NUMBER: 72044021R00009

ISSUANCE DATE: July 19, 2021

CLOSING DATE/TIME: August 19, 2021 at 17:00 Hanoi local time

SUBJECT: Solicitation for Offshore U.S. Personal Service Contractor (USPSC) –

PEPFAR Coordinator.

Dear Prospective Offerors:

The United States Government, represented by the U.S. Agency for International Development

(USAID), is seeking offers from qualified persons to provide personal services under contract as described in this solicitation.

Offers must be in accordance with Attachment 1, Sections I through VIII of this solicitation.

Incomplete or unsigned offers will not be considered. Offerors should retain copies of all offer materials for their records.

This solicitation in no way obligates USAID to award a PSC contract, nor does it commit USAID to pay any cost incurred in the preparation and submission of the offer.

Any questions must be directed in writing to the Point of Contact specified in the Attachment 1.

Sincerely, Ken Seifert

Contracting Officer

USAID/Vietnam

SOL 72044021R00009, PEPFAR Coordinator

ATTACHMENT 1

I. GENERAL INFORMATION

1) SOLICITATION NO.: 72044021R00009

2) ISSUANCE DATE: July 19, 2021

3) CLOSING DATE/TIME FOR RECEIPT OF OFFERS: August 19, 2021 at 17:00 Hanoi local time.

4) POINT OF CONTACT:

Ken Seifert, Contracting Officer at kseifert@usaid.gov and

Quyen Hoang, Human Resources Specialist at qhoang@usaid.gov

5) POSITION TITLE: PEPFAR Coordinator (Offshore USPSC)

6) MARKET VALUE:

Position is classified at GS-15 with annual salary range of $110,460 - $143,598 per annum.

Final compensation will be negotiated within the listed market value depending on experience, qualifications and salary history. Requests for salary over and above the top of the pay range is not negotiable.

7) PERIOD OF PERFORMANCE:

The base period will be two (2) years. Based on the Mission’s needs and fund availability, the Contracting Officer may exercise additional option periods of three (3) one-year extensions.

This is a full-time position with 40 hours per week schedule (Monday to Friday).

Base Period TBD two-year period

Option Period 1 TBD one-year period

Option Period 2 TBD one-year period

Option Period 3 TBD one-year period

8) PLACE OF PERFORMANCE: Office of Health, USAID/Vietnam office in Hanoi, Vietnam with possible travel upon the work requirements.

mailto:qhoang@usaid.gov

9) ELIGIBLE OFFERORS: United States Citizens

10) SECURITY LEVEL REQUIRED: Secret level

USAID will provide details regarding this requirement. If such clearance is not obtained within a reasonable time or negative suitability issues are involved, any offer made may be rescinded.

11) STATEMENT OF DUTIES

1. INTRODUCTION AND BACKGROUND

The U.S. President's Emergency Plan for AIDS Relief (PEPFAR) is the U.S. Government initiative to help save the lives of those suffering from HIV/AIDS around the world. This historic commitment is the largest by any nation to combat a single disease internationally, and PEPFAR investments also help alleviate suffering from other diseases across the global health spectrum. PEPFAR is driven by a shared responsibility among donor and partner nations and others to make smart investments to save lives.

PEPFAR is the cornerstone and largest component of the U.S. President’s Global Health

Initiative. With a special focus on improving the health of women, newborns and children, the Global Health Initiative’s goal is to save the greatest number of lives by increasing and building upon what works and, then, supporting countries as they work to improve the health of their own people.

The PEPFAR program in Vietnam, under the leadership of the U.S. Ambassador, combines the talents of the staff and partners of the Department of State, DOD, CDC, and USAID to implement an integrated program covering HIV/AIDS prevention, care, and treatment, as well as health systems strengthening. These entities have come together to create a program that supports existing activities in Vietnam and has allowed for a rapid, unprecedented expansion of HIV/AIDS services to key populations across Vietnam.

PEPFAR Vietnam is committed to supporting the government of Vietnam (GVN)’s goal to end HIV/AIDS by 2030, and sustain the GVN’s success in sustainable financing, with social health insurance as the backbone of financing the HIV program. Active leadership from the

PCO will be critical to maintaining an interagency, “one USG” approach in program focus while also focusing the team on sustainable priorities in a declining budget environment.

Managing internal and external relationships will be a high priority for the DCM/COM, the

Country Coordinator, and the PEPFAR Management Team.

2. GENERAL PRINCIPLES AND FUNCTION OF THE POSITION

The PEPFAR Coordinator will serve as the coordination leader for activities funded under

PEPFAR in Vietnam. Priority areas of responsibility include:

• Serving as the primary point of contact and coordinator of activities related to PEPFAR programs in Vietnam. The PEPFAR Coordinator plays a critical role in the planning, implementation and reporting on interagency program performance;

• Supporting the Ambassador/DCM as the head(s) of the in-country PEPFAR program and final decision-maker(s) for PEPFAR in Vietnam;

• Ensuring communication and effective deliberation regarding PEPFAR guidance from

Washington for program plans and activities to be submitted to the Office of the Global

AIDS Coordinator (OGAC) for approval;

• Facilitating communication between and among the various USG departments and agencies, and with OGAC through the PEPFAR Program Manager and Chair;

• Coordinating, facilitating, communicating, negotiating and ensuring implementation and follow-up of technical recommendations for programs in the Country Operational Plan

(COP); the Coordinator is, in general, not a technical director of PEPFAR programs;

• Representing the Ambassador/DCM, as necessary, with external partners to include government, non-governmental organizations, international organizations and the press;

• Under the direction of the Ambassador/DCM, responsible for the establishment, organization, functioning and reporting of the PEPFAR MT in achieving the objectives of

PEPFAR Vietnam;

• In collaboration with Agency leads, ensuring adequate leadership of the Technical

Working Groups (TWGs) to include periodic rotation of TWGs leadership, promotion of

Foreign Service National (FSN) leadership, where appropriate, reporting by the TWGs to the MT, with particular regard for membership, agendas and setting/achieving objectives;

• Providing appropriate reporting to all members of the PEPFAR interagency team with the

Washington-based PEPFAR Program Manager and Chair, as well as other staff at

OGAC.

• Serving as the primary liaison and advocate for the PEPFAR Vietnam program with

OGAC in Washington, DC;

• Ensuring proper coordination and communication between the PEPFAR interagency team and the various coordinating bodies in Vietnam, including the GVN, Ministry of

Health, UN agencies and major donors (Global Fund, World Bank, Department for

International Development (DFID), etc.); and

• Leading the coordination and development of the annual Country Operational Plan

(COP) and the submission of quarterly and annual reports and other documentation as required by OGAC.

In addition, in consultation with the MT, s/he will provide advice and counsel to the COM and DCM, as well as other Agency leads, on all matters related to HIV/AIDS in Vietnam.

3. PRINCIPAL DUTIES AND RESPONSIBILITIES:

The principal duties and responsibilities of the PEPFAR Country Coordinator will include the following:

1. Act as primary liaison and coordinator for:

1.1 Promoting communications between OGAC Team and the COM/DCM, Consul General in Ho Chi Minh City and PEPFAR interagency team, and representing PEPFAR at the Health Cluster;

1.2 Facilitating communications between the COM/DCM, other Embassy offices, other (non-PEPFAR) USG agencies or sections, and PEPFAR USG staff, PEPFAR implementing partners and Government of Vietnam (GVN) officials;

1.3 Ensuring horizontal information sharing between in-country agency leads;

1.4 Coordinating the PEPFAR Vietnam team’s response to important developments, activities, policy guidance from Washington, consultation and agreements from senior GVN officials, and collaboration with international agencies, bi-lateral donors and other partners;

1.5 Informing the COM/DCM of substantial policy or program issues, new developments and successes, as well as constraints to achieving the program goals;

1.6 Liaising with specific and agreed upon ministries/offices to promote maximum collaboration and cooperation between major international initiatives in HIV/AIDS, including the Global Fund, World Health

Organization and UNAIDS as well as the Informal Ambassador’s/UN

Heads of Agency Group on AIDS and the Development Partners Group; and

1.7 Supporting representational activities, in collaboration with the agencies and partners, with regard to preparing speeches for delivery by the COM/DCM, creating background materials for key PEPFAR activities, supporting the development of materials for the Public Affairs Section, and staffing VIP and Congressional visitors.

2. Coordinate the development of the annual Country Operational Plan (COP). COP development requires ongoing coordination and is a year-round activity. The COP reflects the implementation of the strategic plan and its development includes managing quarterly PEPFAR Oversight and Accountability Response Team calls

(POART) with OGAC.

3. Facilitate the development and implementation of a unified PEPFAR program that maximizes the comparative advantages and competencies of participating USG agencies, achieves maximum results related to the PEPFAR goals and GVN objectives related to the National Strategic Plan on HIV/AIDS and is optimally responsive to the public health needs of those the country.

3.1 Manage the operational and strategic planning to ensure the development of a balanced PEPFAR program; and

3.2 Mediate interagency conflict as it arises in the planning and/or implementation process.

4. Work closely with the PEPFAR Strategic Information team and other technical teams to coordinate and report program results as well as conduct strategic exercises to evaluate program progress and success and maintain a calendar of important benchmarks to ensure the program is on schedule.

5. Facilitate interagency process on program activities and results which include:

5.1 Convening, chairing and recording regular meetings of the MT and the broader PEPFAR interagency team.

5.2 Promoting regular meetings and the maintenance of records of PEPFAR technical working groups;

5.3 Overseeing development and submission of the semi-annual and annual reports and regular reporting to the COM/DCM and OGAC.

5.4 Facilitating timely financial and programmatic reporting by all participating USG agencies and their implementing partners.

6. Liaise with the GVN, major donors, USG implementing partners and other relevant players as necessary to provide clear and consistent information on the PEPFAR program and to ensure that PEPFAR is complementary to national HIV/AIDS efforts.

7. Manage and coordinate interagency and OGAC clearance of TDYs and dissemination of technical assistance results and findings, with regard to joint program coordination, development, reporting and implementation.

8. Support efforts of USG agencies to recruit qualified local staff and engage new, especially indigenous, partners to build Vietnamese capacity and to sustain the results achieved under PEPFAR.

9. Prepare and disseminate periodic internal and external updates/status reports on

PEPFAR in-country activities to inform host country government partners, non-governmental implementing partners, stakeholders and appropriate media channels to the general public.

10. Maintain communications between PEPFAR and all USG partners on a regular basis.

11. Manage the daily operation and management of the PEPFAR Coordination Office, including the Ambassador’s Small Grants Fund for Public Diplomacy and

Community Led Monitoring activity support.

12. Ensure the smooth functioning of the PEPFAR Coordination Office, including supervision of Locally Employed Staff and assurance of organization and OU access to key electronic PEPFAR documents including final COP documents, POART decks, MT notes, etc.

10) SUPERVISORY RECEIVED

The position will be directly supervised for operational and program activities by the DCM and

Chief of Mission (COM) in the US Embassy in Vietnam. As such, the Coordinator represents the

DCM or Ambassador in managing the complex processes associated with planning, implementing and monitoring the results of PEPFAR across the participating USG implementing agencies.

USAID, the employing agency, and represented by the USAID Mission Director, will manage administrative requirements (personnel files, payroll, etc.). The Coordinator will supervise the non-direct hire staff in the Coordinator’s Office and work with the COM and DCM to define the composition, roles, responsibilities and position grades of the office staff. The incumbent is expected to work independently, taking initiative under general supervision of the DCM/COM in the structure of the PEPFAR Partnership Framework, Office of the Global AIDS Coordinator

(OGAC) strategy and the interagency management approach. S/he will work closely with all members of the PEPFAR Management Team (MT), which is a key body for providing strategic direction and oversight of implementation and evaluation of PEPFAR-funded activities. The MT is led by the Coordinator and includes representatives from the Department of Defense (DOD), Centers for Disease Control and Prevention (CDC), and the U.S. Agency for International

Development (USAID).

11) SUPERVISON/OVERSIGHT OVER OTHERS

This position is designated as supervisory. The incumbent will supervise one Deputy

Coordinator, one public diplomacy specialist and one administrative assistant. The

Coordinator will supervise up to three Foreign Service National (FSN) Vietnamese staff.

12) PHYSICAL DEMANDS

The work requested does not involve undue physical demands.

II. MINIMUM QUALIFICATIONS REQUIRED FOR THIS POSITION

A. Education: Master’s Degree in Public Health, Medical Sciences, Biology or other Social

Sciences is required.

B. Professional Experience:

This position requires at least 5 years of increasing responsible experience working internationally in the design, implementation, management and evaluation of public health programs, preferably with significant experience in HIV/AIDS programs.

C. Technical Knowledge:

HIV/AIDS knowledge and technical skills are required. Knowledge of donor, bilateral or multilateral assistance programs are required.

D. Skills and Abilities: The incumbent is required to:

• Possess strong negotiation, analytical and program coordination skills;

• Be capable of developing and coordinating programs, time-sensitive plans and complex work projects involving multiple USG, Vietnamese government agencies and private sector groups;

• Demonstrate the ability to perform at a senior policy level and lead the development and implementation of successful HIV/AIDS policies and programs;

• Possess effective communication and interpersonal skills and abilities to include: the ability to foster and facilitate teamwork and consensus; excellent writing and oral communication skills; the ability to craft and effectively give technical and organizational presentations in a concise written and oral form; and project effective leadership and management skills.

• Demonstrate leadership and supervisory skills to manage and direct other professional staff;

• Display proficiency in word processing, spreadsheets, databases and other computer applications (e.g., Microsoft Office Excel, PowerPoint and PEPFAR specific data programs);

• Show the capacity to maintain contacts at all levels of the host government and with stakeholders in the non-governmental arena and report on their performance and concerns. S/he must be able to transmit and interpret host country government and non-governmental sector program-related concerns to senior Mission Management

(e.g. COM, DCM, CG/Ho Chi Minh City and PEPFAR MT). S/he must be able to travel throughout Vietnam as/when necessary in support of the success of HIV/AIDS policies and programs.

• Demonstrate fluency in the English language. Incumbent must be able to communicate (both verbally and in writing) effectively and accurately with 1) all categories of Mission employees; 2) local government officials at the Minister level and lower; 3) numerous international and local organizations, donors and other embassies; 4) various Washington based USG agencies and 5) the general public.

• Demonstrate the ability to prepare briefing documents, action memos, and speeches including participation in the drafting of State Department cables and annual technical, programmatic and fiscal reports. The incumbent must also be able to prepare reports, correspondence and documents in a professional and competent manner requiring little or no editorial changes.

Additional criteria

• Experience with public health issues, PEPFAR and significant experience in

HIV/AIDS programs are preferred.

• Experience in the Asia region is preferred.

• Vietnamese language is a plus.

E. Other Requirements: The incumbent must also be:

1) A US Citizen;

2) In possession of, or able to obtain, secret security clearance and a medical clearance for serving in Hanoi, Vietnam. The successful applicant must be able to receive USAID security clearance that involves applicant's comprehensive background investigation performed by a US Government Agency; Details of how to obtain US Department of

State Medical Unit medical clearance will be provided once a job offer is made and accepted;

3) Available and willing to work outside the regular 40-hour workweek when required/necessary;

4) Willing to travel to work sites and other offices both in Vietnam and regionally as/when requested; and

5) Available and willing to commit to the Contract Performance Period of 12 months

III. EVALUATION AND SELECTION FACTORS

The Government may award a contract without discussions with offerors in accordance with FAR 52.215-1. The CO reserves the right at any point in the evaluation process to establish a competitive range of offerors with whom negotiations will be conducted pursuant to FAR 15.306(c). In accordance with FAR 52.215-1, if the CO determines that the number of offers that would otherwise be in the competitive range exceeds the number at which an efficient competition can be conducted, the CO may limit the number of offerors in the competitive range to the greatest number that will permit an efficient competition among the most highly rated offers. FAR provisions of this solicitation are available at https://www.acquisition.gov/browse/index/far.

A. Selection Process

After the closing date for receipt of applications, a committee will be convened to review applications and evaluate them in accordance with the evaluation criteria. Applications from candidates who do not meet the required selection criteria will not be scored. As part of the selection process, final candidates may be interviewed either in person or by telephone. Reference checks will be made only for applicants considered as finalists.

Reference checks may be conducted with individuals not provided by the offeror.

If an applicant does not wish USAID to contact a current employer for a reference check, this should be stated in the applicant’s cover letter, and USAID will delay such reference check pending communication with the applicant. Only finalists will be contacted by

USAID with respect to their applications. The final selected candidates must obtain security and medical clearances within a reasonable period of time (USAID will provide details regarding these clearances to the selected candidates). A substantial delay in obtaining either required clearance will make the applicant ineligible for selection.

B. Selection Criteria/Evaluation Factors

Applicants will be evaluated on the extent and quality of their education, relevant experience, language and work skills, and professional presentation as they relate to this position against the following criteria:

1. Education: 15 points

2. Relevant Experience: 25 points

3. Technical knowledge: 20 points https://www.acquisition.gov/browse/index/far

4. Skills and Abilities: 40 points

Maximum Points – 100 points

The factors will be the basis for scoring the applications and creating an initial ranking of candidates. Only the highest-ranked applicants (finalists) will be interviewed. Those finalists will also be evaluated on their interview performance, and, finally, satisfactory professional reference checks.

In summary, the steps in the applicant rating system are as follows:

1. Meet minimum education/relevant experience requirements: pass/fail

2. Evaluation Factors (Technical Knowledge, Skills and Abilities): combined, are of equal importance to Interview Performance

3. Interview Performance: of equal importance to Evaluation Factors

4. Reference Checks: Pass/Fail

Applicants seeking the required qualifications for the position will be evaluated based on information presented in the application and reference checks. USAID reserves the right to conduct interviews with the most highly ranked applicants.

IV. APPLYING

1) Applications should include the following, with the applicant’s name clearly marked on every page:

a. Cover letter (no more than one page);

b. Most current curriculum vitae (CV) or resume;

c. Supplemental documentation, addressing each of the Evaluation Factors on a separate sheet, describing specifically and accurately what experience, training, education and/or awards or recognition the applicant has received relevant to each evaluation factor described above. Responses are limited to 300 words per factor;

d. Salary history for the prior three years captured in a Contractor Employee

Biographical Data Sheet (AID 1420-17 form available at https://www.usaid.gov/forms/aid-1420-17);

e. Contact information (telephone numbers and email addresses) for at least three references with knowledge of the applicant's prior work skills. Please be advised that references may be obtained independently from other sources in addition to the ones provided by an applicant; and,

f. Eligible offerors are required to complete and submit the offer form AID 309-2, “Offeror Information for Personal Services Contracts with Individuals,” available at http://www.usaid.gov/forms.

Incomplete/un-signed offers will not be considered.

2) Offers must be received by the closing date and time specified in Section I, item 3, and submitted to the Point of Contact in Section I, item 4. Late, incomplete or unsigned applications will NOT be considered.

https://www.usaid.gov/forms/aid-1420-17 http://www.usaid.gov/forms

3) To ensure consideration of offers for the intended position, Offerors must prominently reference the Solicitation number in the offer submission.

4) The attachment to e-mail must be in Word format (.doc) or Adobe Acrobat format

(.pdf). The attachment should be formatted with a 10MB limit per email. Package in zip or other compressed formats will be rejected. The U.S. Government will not be responsible for incomplete/corrupted or missing information in electronic submission.

USAID will not ensure quality or completeness of electronic files attached to the e-mail.

V. LIST OF REQUIRED FORMS PRIOR TO USPSC HIRES

Once the CO informs the successful Offeror about being selected for a contract award, the

CO will provide the successful Offeror instructions about how to complete and submit the following forms.

1. Medical History and Examination Form (Department of State Forms)

2. Questionnaire for Sensitive Positions for National Security (SF-86), or

3. Questionnaire for Non-Sensitive Positions (SF-85)

4. Fingerprint Card (FD-258)

VI. BENEFITS/ALLOWANCES

As a matter of policy, and as appropriate, a USPSC is normally authorized the following benefits and allowances:

1) BENEFITS:

1. Employer's FICA Contribution

2. Contribution toward Health & Life Insurance

3. Pay Comparability Adjustment

4. Annual Increase (pending a satisfactory performance evaluation)

5. Eligibility for Worker's Compensation

6. Annual and Sick Leave

2) ALLOWANCES:

Section numbers refer to rules from the Department of State Standardized Regulations

(Government Civilians Foreign Areas) available at https://aoprals.state.gov/content.asp?content_id=282&menu_id=101

1. Temporary Quarter Subsistence Allowance (Section 120)

2. Living Quarters Allowance (Section 130)

3. Cost-of-Living Allowance (Chapter 210)

4. Post Allowance (Section 220)

5. Separate Maintenance Allowance (Section 260)

6. Education Allowance (Section 270)

7. Education Travel (Section 280)

8. Post Differential (Chapter 500)

9. Payments during Evacuation/Authorized Departure (Section 600), and

10. Danger Pay Allowance (Section 650)

VII. TAXES

USPSCs are required to pay Federal income taxes, FICA, Medicare and applicable State

Income taxes.

VIII. USAID REGULATIONS, POLICIES AND CONTRACT CLAUSES PERTAINING

TO USPSCs

USAID regulations and policies governing USPSC awards are available at these sources:

1) USAID Acquisition Regulation (AIDAR), Appendix D, “Direct USAID Contracts with a U.S. Citizen or a U.S. Resident Alien for Personal Services Abroad,” including contract clause “General Provisions,” available at https://www.usaid.gov/sites/default/files/documents/1868/aidar_0.pdf .

2) Contract Cover Page form AID 309-1 available at https://www.usaid.gov/forms .

3) Pricing by line item is to be determined upon contract award as described below

Item

No

(A)

Supplies/ Service Description

(B)

Quantity

(C)

Unit

(D)

Unit

Price

(E)

Amount

(F)

0001 Base Period – Compensation, Fringe Benefits and Other Direct

Costs (ODCs)

- Award Type: Firm-Fixed-

Price

- Product Services Code: R497

- Accounting Info: TBD

2 LOT - $TBD at award after negotiations with Contractor

1001 Option Period 1 – Compensation, Fringe Benefits and Other Direct

Costs (ODCs)

- Award Type: Firm-Fixed-

Price

- Product Services Code: R497

- Accounting Info: TBD

1 $TBD at award after negotiations with Contractor

2001 Option Period 2 – Compensation, Fringe Benefits and Other Direct

Costs (ODCs)

1 $TBD at award after negotiations with Contractor http://www.usaid.gov/sites/default/files/documents/1868/aidar_0.pdf http://www.usaid.gov/sites/default/files/documents/1868/aidar_0.pdf

- Award Type: Firm-Fixed-

Price

- Product Services Code: R497

- Accounting Info: TBD

3001 Option Period 3 – Compensation, Fringe Benefits and Other Direct

Costs (ODCs)

- Award Type: Firm-Fixed-

Price

- Product Services Code: R497

- Accounting Info: TBD

1 $TBD at award after negotiations with Contractor

4) Acquisition and Assistance Policy Directives/Contract Information Bulletins

(AAPDs/CIBs) for Personal Services Contracts with Individuals available at http://www.usaid.gov/work-usaid/aapds-cibs .

5) PSC Ombudsman: The PSC Ombudsman serves as a resource for any Personal Services

Contractor who has entered into a contract with the United States Agency for International

Development and is available to provide clarity on their specific contract with the agency.

Please visit our page for additional information: https://www.usaid.gov/work-usaid/personal-service-contracts-ombudsman The PSC Ombudsman may be contacted via: PSCOmbudsman@usaid.gov.

6) Ethical Conduct. By the acceptance of a USAID personal services contract as an individual, the contractor will be acknowledging receipt of the “Standards of Ethical

Conduct for Employees of the Executive Branch,” available from the U.S. Office of

Government Ethics, in accordance with General Provision 2 and 5 CFR 2635. See https://www.oge.gov/web/oge.nsf/OGE%20Regulations .

Equal Employment Opportunity Policy

The U.S. Embassy in Hanoi, Vietnam provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation. The

Mission also strives to achieve equal employment opportunity in all personnel operations through continuing diversity enhancement programs.

The EEO complaint procedure is not available to individuals who believe they have been denied equal opportunity based upon marital status or political affiliation. Individuals with such complaints should avail themselves of the appropriate grievance procedures, remedies for prohibited personnel practices, and/or courts for relief.

___End of Solicitation___ http://www.usaid.gov/work-usaid/aapds-cibs http://www.usaid.gov/work-usaid/aapds-cibs https://www.usaid.gov/work-usaid/personal-service-contracts-ombudsman https://www.usaid.gov/work-usaid/personal-service-contracts-ombudsman http://www.oge.gov/web/oge.nsf/OGE%20Regulations http://www.oge.gov/web/oge.nsf/OGE%20Regulations