ODOS IV Industry Day Presentation_11-4-2024.pdf

USCIS Industry Day Outcome-based Delivery and DevSecOps Services (ODOS) IV USCIS Office of Information Technology (OIT) Transformation Delivery Division (TDD)

November 4, 2024

Agenda Topic Presenter

Welcome & Logistics Michael Hamlett, USCIS Industry Liaison, Office of Contracting

(OCON)

Opening Remarks David Blair, Deputy CIO – Delivery

ODOS IV Overview Marilyn Teunis, Chief, OIT-Transformation Delivery Division

ODOS IV Acquisition Strategy and Schedule Patricia Simon, Contracting Officer, OCON

Q&A OIT & OCON

Closing Remarks Patricia Simon, Contracting Officer, OCON

Administrative Announcements Please be advised that none of the information discussed today is contractually-binding. If there is a conflict between any later issued Request for Quote (RFQ) and any information provided today, that RFQ takes precedence.

All information presented is subject to change. The content herein is for information and market research purposes only. It does not constitute a pre-solicitation notice, or request for proposal or quote.

Opening Remarks

ODOS IV Overview

*All information is subject to change

ODOS IV – TDD

Responsible for transitioning USCIS from paper-based business processes to an integrated electronic operating environment that offers end-to-end digital processing of immigration benefits. TDD supports USCIS’ Enterprise Case Management applications that are used for the adjudication of immigration benefits nationally and worldwide.

OIT Transformation Delivery Division (TDD)

ODOS IV – Partner with Industry

What TDD Strives for in an Industry Partner

• Knowledgeable about our business operations to maximize the value of delivery.

• Engages and collaborates with the internal stakeholders, leveraging that knowledge to spur innovation, efficiency, and accuracy.

• Delivering working capabilities that engages continuous improvements in efficiency and functionality.

• USCIS expects excellence in the teams. They need to be resilient and can pivot as priorities change without losing sight of long-term goals.

• Recruits exceptional talent and can navigate the USCIS’ EOD process.

ODOS IV – Key Objectives

Support the Business Improve flexibility to allow

OIT-TDD to respond to emergent and evolving agency needs.

Expand Integration Maintain continuous software integration, delivery and quality.

Enhance Operations Improve production monitoring, logging and alerting for both the operations and security.

ODOS IV – Summary of Requirement

• Outcome-based Delivery and DevSecOps Services (ODOS) IV is a follow-on requirement for TDD to obtain DevSecOps teams. They will need skills and resources for the continued development, delivery and support for ELIS and Global, and optional support for decommissioning of CLAIMS 3

• ODOS IV contractors participate with federal employees and other contractors in a team-based DevSecOps approach to deliver mission critical functionality and business value frequently (daily), cost-effectively, responsively, while enabling automation, securely, with a zero defect-high quality product

ODOS IV – Changes from ODOS III

• Increasing Period of Performance from 3-years to 5-years

• Eliminating the separate UXD/IxD teams and incorporating resources and support into the DevSecOps teams

• Addition of Lead Business Analyst positions to facilitate integration across teams and complex, enterprise-level, services, and systems

• Retaining requirement for dedicated Infrastructure support teams but awarded separately from DevSecOps task

Procurement Sensitive - Source Selection

Information - See FAR 3.104

ODOS IV – Systems

• End-to-end digital case management and processing ‘system-of-services’

• Integrated user experience for USCIS employees to perform adjudicative tasks

• Currently handles ~85% of the agency’s immigration case management workload

• USCIS continues to expand capabilities in response the evolving and urgent needs

ODOS IV – Delivery Approach Requirements and acceptance criteria developed with internal Stakeholders

Visualize work using product-level and team Kanban boards in Jira

Integration of teams and code in a Multi-Team Environment

CI/CD environment with daily production deployments

ODOS IV – Scope DevSecOps and UXD/IxD Services

• Primary ODOS IV requirement is for delivery of DevSecOps and UXD/IxD Services

• Support for development, delivery and operations for ELIS and Global

• Incorporates all the technical, business integration, UXD/IxD, and adaptive maintenance to deliver features at the current cadence

• Delivery to be carried out on-time and without disruption of operations

ODOS IV – Tasks DevSecOps and UXD/IxD Services

Provide DevSecOps Services Multi-team development and integration services to deliver operational capabilities in a continuous delivery environment.

DevSecOps Tasks for ELIS and Global

Rapid, daily delivery of capabilities and production support applying DevSecOps and CI/CD practices

Outside of Normal Duty Hours Production Support

Rotating role and responsibility for responding to off-hour production support needs

DevSecOps Tasks for CLAIMS 3 and Benefits Hub Migration

Work closely with the government to integrate legacy case management systems into a unified platform

UXD/IxD Tasks for ELIS and Global Research, design and test to improve the interactions between users and systems, data, and screen elements that support immigration benefit processing

DevSecOps Administrative Activities

Plan, organize, direct, and coordinate planning and execution of all task order activities

ODOS IV – Scope Infrastructure and Integration Services

• Secondary requirement is for delivery of Infrastructure and

Integration Services

• Support for ELIS, Global, CLAIMS 3 and Benefits Hub

• Ensure continuous software quality, reduce release time, improve monitoring/logging/alerting for running systems

• Adopt a shift-left security approach

• Equip DevSecOps teams with tools for code promotion across environments with daily zero downtime deployments

ODOS IV - Tasks Infrastructure and Integration Services

Infrastructure and Integration Service Tasks*

Includes infrastructure support for ELIS, Global, CLAIMS 3 and Benefits Hub

Infrastructure Maintenance Service Tasks

Monitor, maintain and deploy infrastructure and code to various AWS environments to minimize downtime and maintain business productivity

Architecture Integration Service Tasks

Integrate and maintain disparate legacy applications, and new capabilities into a common platform

Outside of Normal Duty Hours Production Support

Rotating role and responsibility for responding to off-hour production support needs

Infrastructure Maintenance Service Tasks for CLAIMS 3

Decommissioning Strategies and support for migrating data and decommissioning the legacy system

Infrastructure and Integration Administrative Activities

Plan, organize, direct, and coordinate planning and execution of all task order activities

16*Infrastructure support for CLAIMS 3 and Benefits Hub not included under RIVER contract

Acquisition Strategy and Schedule

*Reminder- All information is subject to change

ODOS IV – Acquisition Strategy

• Contract vehicle: GSA Multiple Award Schedule

• Contract type: Hybrid (FFP/LH)

• Period of Performance: 60 months

• Transition-In (TI) Base Period: 3 months

• Option Periods: One three-month option, four (4) 12-month options, plus one (1)

6-month option

• Business Size: 100% set-aside for small businesses

ODOS IV – APFS

Forecast Record Number: F2024066162

ODOS IV – Task Order Awards

• Single solicitation with two separate requirements

• DevSecOps and UXD/IxD Services task: Up to four (4) TOs

• Infrastructure and Integration Services task: Single TO

• Each task is a separate opportunity

• Contractors may quote for one DevSecOps and UXD/IxD Services requirement or

• Quote on the Infrastructure and Integration Services requirement or

• Quote on both requirements (and possibly get both orders)

ODOS IV – Task Order Awards

• DevSecOps and UXD/IxD Services

• Each TO initially will be awarded the same number of DevSecOps teams

• Additional, optional teams may be exercised as needed

• Optional teams will be exercised based on performance

• Infrastructure & Integration Services

• TO initially awarded three (3) Infrastructure & Integration teams

• Up to three (3) optional teams may be awarded, for a total of six (6) teams

ODOS IV – Phased Evaluation

Phase Factor

1 Factor 1 - Corporate Experience Questionnaire

Advisory Down Select

2 Factor 2 - Technical Competency Oral Interview

Advisory Down Select

3 Factor 3 – Coding Challenge

3 Factor 4 – Technical Demonstration (optional)

3 Factor 5 - Past Performance

3 Factor 6 – Price

Phase Factor

1 Factor 1 - Corporate Experience Questionnaire

Advisory Down Select

2 Factor 2 - Technical Competency Oral Interview

Advisory Down Select

3 Factor 3 – Coding Challenge

3 Factor 4 – Technical Demonstration (optional)

3 Factor 5 - Past Performance

3 Factor 6 – Price

DevSecOps and UXD/IxD Services Infrastructure and Integration Services

ODOS IV – Target Schedule

Event Date Draft PWS Posted 10/28/2024

Industry Day 11/04/2024

RFQ Release 01/30/2025

Contract Award FY25 Q4

Q&A* *Reminder- All information is subject to change. If there is a conflict between any later issued Request for Quote (RFQ) and any information provided today, that RFQ takes precedence.

Closing Remarks

Thank you for Attending ODOS IV Industry Day