Industry Quarterly Conference Call Q2 FY24-01302024.pdf

U.S. Citizenship & Immigration Services

Office of Contracting

Fiscal Year 2024 2nd Quarter Industry Call

January 30, 2024

Ver: 1/30/24

Disclaimer Disclaimer: The content herein is for planning purposes only, and does not constitute a pre-solicitation notice, an invitation for bid, or request for proposal (quote) in accordance with FAR 52.215-3. There is no obligation by the Government to purchase the products or services within this presentation unless a formal solicitation or invitation for bid is issued and an order or contract is awarded. All planned procurements are subject to revisions and/or cancellation.

Any requirement that is currently an active solicitation or under source selection will not be further discussed and questions shall be addressed to the Contracting Officer.

Disclaimer (cont.)

It is our purpose to provide you, industry, with the latest and most accurate information possible during these calls. However, we recognize that sometimes errors are made. To minimize and to correct any errors, USCIS will collect all questions asked during this call, review them and provide the responses to all questions asked during the call and we will post our responses on SAM.gov. Those responses will supersede any previous response provided during the call.

Ed Lopez Chief of Staff, OIT

Agenda

• Welcome / Opening Remarks

• OIT – Ed Lopez, Chief of Staff, OIT

• USCIS Small Business Specialist – Danielle Hubbard

• USCIS Industry Liaison – Mike Hamlett

• Portfolio Presentations

• Operations Division – Bruce Helms

• Technology Division – Associate Chiefs

• General Q&A

• Closing Remarks

USCIS Small Business Specialist

Primary Small Business Specialist POC Information: Danielle Hubbard

Danielle.L.Hubbard@uscis.dhs.gov

Alternate: Heather Niquette

Heather.V.Niquette@uscis.dhs.gov

** FY24 goals have not been received but anticipate an increase ***

USCIS FY23

Goal

USCIS FY23

Achievement (Unofficial)

SB Prime 47% 65.7%

8(a) 14% 15.3%

SDB 24% 28.4%

HUBZone 3% 10.1%

SDVOSB 3% 14.3%

WOSB 5% 9.2%

mailto:Danielle.L.Hubbard@uscis.dhs.gov mailto:Heather.V.Niquette@uscis.dhs.gov

Remarks from USCIS Industry Liaison

FALCON INDUSTRY DAY video:

https://youtu.be/NzCILrywiEw

PACTS III INDUSTRY DAY video:

https://youtu.be/VWSkj8CDq64

Industry feedback on calls. Please take our survey:

https://www.surveymonkey.com/r/QtrlyCalls

• Survey feedback https://youtu.be/NzCILrywiEw https://youtu.be/VWSkj8CDq64

USCIS Industry Liaison

FY24 Quarterly Conference Calls with Industry Schedule 1st: October 31, 2023, Completed 2nd: January 30, 2024 3rd: April 23, 2024 (one time change) 4th: July 30, 2024

Notice ID: USCISFY24CONFERENCECALLXXXQUARTER XXX=1st, 2nd, 3rd, 4th

Operations (OPS) Division Introduction Operations Division provides support to a wide USCIS customer base, purchasing supplies and services to meet the mission.

Customers Administrative Appeals Office (AAO), Equal Opportunity & Inclusion (EOI), External Affairs Directorate (EXA), Refugee, Asylum & International Operations (RAIO), Immigration Records and Identity Services (IRIS), Field Operations Directorate (FOD), Fraud Detection and National Security Directorate (FDNS), Management Directorate, Office of Intake and Document Production (OIDP), Office of Chief Counsel (OCC), Office of the Director (DIR), Office of Privacy (PVY), Office of Policy & Strategy (OP&S), Service Center Operations Directorate (SCOPS), Office of the Chief Financial Officer (OCFO), and Office of Performance and Quality (OPQ).

Type of Acquisitions Supplies and Services utilizing Full & Open (FAR Part 15), GSA Schedule (FAR Subpart 8.4), Simplified Acquisitions (FAR Part 13), and IDIQ Task/Delivery Orders (FAR Subpart 16.505).

Contracting Officer Team

Scott Achin, Eric Bishop, Tanis Brainerd, Liza Brice, Rhonda Canell, Waynette Goodman, Bruce Helms, Angela Hodges, Alexis James, Felicia London, Victor Martin, John "Jay" McBride, Joshua Riley, Rachel Turner, Dean Seggay, Stuart Sellears, Mary Shinney, Rex Steves, Charnique Thomas, Hollie Walsh, and Belinda Woods.

Upcoming RFIs (OPS)

Title Description Est Date of

RFI

Purpose of RFI Distribution Method

Media Contact Database

Access to a Media Contact Database (COTS solution) for Office of External Affairs

01/30/2024 Sources Sought / Market Research / Budget

Estimation

SAM

Eric Bishop Associate Chief

Customers: Field Operations Division (FOD)

Training Management Software Tool APFS Number: 2023061661

Operations Division FY-24 2nd Quarter APFS Update

Contract Vehicle NAICS Code Dollar Range Current Contract Completion Date

Recompete (Y/N) (incumbent/award#)

GSA Schedule 541219 $250K-$500K N/A N

Small Business Program

Request for Information #

Est. Draft Solicitation Release Date (if applicable)

Est Solicitation Release Date Period of Performance

TBD 70SBUR23I0000015 TBD 5/25/2023 9/20/2023- 9/19/2028

Program POC & email Contracting Officer & email Contract Specialist & email

Jim Adams Jay McBride N/A

Requirement Canceled. No solicitation will be issued.

USCIS FOD TDD seeks to contract for a TMS software solution that enables USCIS training professionals to manage and administer training programs across multiple functional areas and multiple directorates. The two programs and their functional areas to be supported are the Training Management Program (TMP) and the Structured On-the-Job Training (SOJT) program. The TMP governs training through the functional areas of planning, scheduling, recording, reporting, and evaluation.

Data Strategy Support Services APFS Number: 2023062787

Operations Division FY-24 2nd Quarter APFS Update

Contract Vehicle NAICS Code Dollar Range Current Contract Completion Date Recompete (Y/N) (incumbent/award#)

OASIS 8(a) 541519 $50-100M 3/24/2024 Y

Anika Systems, Inc, 70SBUR22F00000186

Small Business Program

Request for Information #

Est. Draft Solicitation

Release Date (if applicable)

Est Solicitation Release Date Period of Performance

Yes 8(a) 6/12 & 7/17/2023 TBD 2/14/2024 TBD

Program POC & email Contracting Officer & email Contract Specialist & email

Charlotte Edwards Charlotte.Edwards@uscis.dhs.gov

Jay Mcbride John.J.Mcbride@uscis.dhs.gov

Liza Brice Liza.E.Brice@uscis.dhs.gov

The Office of the Chief Data Officer (OCDO) requires a broad range of skills to support all OCDO operations from data management with data governance and sharing, data standards, and data quality; business intelligence with agency-side reporting, analytics, and trainings;

advanced analytics with data scientist research, automation support with business process documentation, and graph data analytics support; and general office support with communications and diverse front office activities.

In the initial requirements development stage. OCON is working with COR to develop acquisition strategy package.

mailto:Traci.N.Diggs@uscis.dhs.gov

Eric Bishop

Q&A?

Dan Dornfeld Acting Associate Chief

Customers: Administration (ADM); Office of Contracting (OCON);

Directors Office (DIR); Management Directorate (MGMT); Office of Performance & Quality (OPQ); and Refugee, Asylum and International Operations (RAIO)

RAIO BPA for Interpreter Services APFS Number: F2024065073 & F2024065074

Operations Division FY-24 2nd Quarter APFS Update

Contract Vehicle NAICS Code Dollar Range Current Contract Completion Date

Recompete (Y/N) (incumbent/award#)

Open Market 541930 $5M to $10M N

Small Business Program

Request for Information #

Est. Draft Solicitation Release Date (if applicable)

Est Solicitation Release Date Period of Performance

2/15/2024 1 Year POP

Program POC & email Contracting Officer & email Contract Specialist & email

Margie Mayers Margaret.M.Mayers@uscis.dhs.gov

Scott Achin Scott.A.Achin@uscis.dhs.gov

Ben Fournier Benjamin.T.Fournier@uscis.dhs.gov

This requirement supports the Division's mission by enabling trained Officers to interview asylum and protection seekers in their native languages using telephonic, video conferencing, and, in rare cases, in-person interpreter and translation services. Interviews by phone are generally completed using conventional telephones and computer applications for transcribing. To fulfill the divisions’ mandates, USCIS requires ready access to a comprehensive set of high-quality language and interpretation services.

RAIO Visa Services APFS Number: F2024064697

Operations Division FY-24 2nd Quarter APFS Update

Contract Vehicle NAICS Code Dollar Range Current Contract Completion Date

Recompete (Y/N) (incumbent/award#)

Open Market 561510 $500K - $1M N/A N

Small Business Program

Request for Information #

Est. Draft Solicitation Release Date (if applicable)

Est Solicitation Release Date Period of Performance

100% SB Set-Aside N/A N/A 1/30/2024 1 Year POP + 4 Option Years Program POC & email Contracting Officer & email Contract Specialist & email

Christopher Tolbert christopher.t.tolbert@uscis.dhs.gov

Scott Achin Scott.A.Achin@uscis.dhs.gov

Jack Howard Jack.S.Howard@uscis.dhs.gov

In the requirements development stage. OCON is working with COR to develop acquisition package and produce a solicitation for Small Businesses to provide quotes through SAM.gov.

USCIS Refugee, Asylum, International Operations, International Travel Office (RAIO-ITO) (Camp Springs, Maryland & Washington, DC) is currently seeking to acquire Travel Visa Support Services to support official and diplomatic travel requests in service of the USCIS mission and operations. The support needs the technical capability to provide all mangement, supervision, administration, labor, facilities, materials, and transportation for visa, passport, and courier services in the National Capital Region. The services required include:

embassy/passport office standard processing, embassy/passport office rush processing, one way and round trip delivery to all regional embassy and government offices, and overnight travel document pick-up and delivery to designated USCIS employees.

mailto:christopher.t.tolbert@uscis.dhs.gov mailto:Scott.A.Achin@uscis.dhs.gov mailto:Jack.S.Howard@uscis.dhs.gov

Dan Dornfeld Acting Associate Chief

Victor Martin Associate Chief

Customers: Office Intake & Document Production (OIDP); Office of Security and Integrity (OSI); Fraud Detection and National Security Directorate (FDNS); and Office of the Chief Procurement Officer (OCPO)

PACTS III

APFS Number: F2022059380

Operations Division FY-24 2nd Quarter APFS Update

Contract Vehicle NAICS Code Dollar Range Current Contract Completion Date

Recompete (Y/N) (incumbent/award #)

DWAC 561110 >$100M 2/28/25 Y

Small Business Program

Request for Information #

Est. Draft Solicitation Release Date (if applicable)

Est Solicitation Release Date Period of Performance

SB 70SBUR22I00000032 10/27/23 01/2024-02/2024 3/1/25 - TBD

PACTS III email: PACTSIII@uscis.dhs.gov PACTS III posting on SAM.gov: https://sam.gov/opp/6b3722c3d02b4ab8a8f1d2e236ada270/view

Description: The Department of Homeland Security (DHS) continues to have a requirement to provide non-Information Technology Program Management and Administration (PM&A) support to its intrinsic and cross-organizational missions. Due to this need, the DHS is pursuing the third generation of its Strategic Sourcing Vehicle for Professional Services, also known as Program Management, Administrative, Clerical, and Technical Services (PACTS) III. The intent of PACTS III is to provide a superior, consistent, and standardized solution to common PM&A requirements with a suite of basic services such as; consulting, clerical, personnel, physical distribution, billing, reporting, operations, financial planning, stenotype, and record keeping. PACTS III will include separate and distinct tracks for service-disabled veteran-owned, women-owned, HUBZone, and 8(a) businesses. Additionally, the DHS is considering the following NAICS codes for PACTS III: 561110 Office Administrative Services; 541611 Administrative Management and General Management Consulting Services; and 541330 Engineering Services. The recording and attendee list from the Industry Day have been posted to sam.gov. The questions from Industry Day and the final solicitation will be posted in January/February 2024 timeframe. This procurement is in the market research phase and the requirements may change over time. This message will be updated accordingly.

mailto:PACTSIII@uscis.dhs.gov https://sam.gov/opp/6b3722c3d02b4ab8a8f1d2e236ada270/view

Security Maintenance Repair APFS Number: 2023062325

Operations Division FY-24 2nd Quarter APFS Update

Contract Vehicle NAICS Code Dollar Range Current Contract Completion Date

Recompete (Y/N) (incumbent/award#)

GSA 811210 $10M to $20M 04-30-2024 Y (Convergint Technologies)

Small Business Program

Request for Information #

Est. Draft Solicitation Release Date (if applicable)

Est Solicitation Release Date Period of Performance

Unrestricted 70SBUR23I00000007 N/A 03/01/2024 12 Month Base + 4 (12 Month Option Periods)

Program POC & email Contracting Officer & email Contract Specialist & email

John Dismond John.R.Dismond@uscis.dhs.gov

Way Goodman Waynette.A.Goodman@uscis.dhs.gov

Rachel Turner rachel.m.turner@uscis.dhs.gov

The US Citizenship and Immigration Services (USCIS), Office of Security and Integrity (OSI) has a requirement for a contractor managed Security Maintenance Repair (SMR) Program for all the USCIS security systems, components, and equipment within designated USCIS facilities nationwide.

mailto:John.R.Dismond@uscis.dhs.gov mailto:Andrew.R.Fonda@uscis.dhs.gov mailto:rachel.m.turner@uscis.dhs.gov

Card Personalization System Technology Refreshment (CPSTR) APFS Number: F2023062892

Operations Division FY-24 2nd Quarter APFS Update

Contract Vehicle NAICS Code Dollar Range Current Contract Completion Date

Recompete (Y/N) (incumbent/award#)

Open Market 541512 $20M- $50M 06/18/2024

Y

70SBUR19D00000001

General Dynamics Information Technology (GDIT)

Small Business Program

Request for Information #

Est. Draft Solicitation Release Date (if applicable)

Est Solicitation Release Date Period of Performance

None TBD TBD 02/01/2024 06/18/2024 - 06/17/2029 Program POC & email Contracting Officer & email Contract Specialist & email

Nicole Knighton Nicole.L.Knighton@uscis.dhs.gov

Way Goodman waynette.a.goodman@uscis.dhs.gov

Rachel Turner rachel.m.turner@uscis.dhs.gov

Description: USCIS has a requirement to recompete its CPSTR system maintenance and consumables for Permanent Resident Cards (PRC) and Employment Authorization Document (EAD) cards. The support will be needed at Lee's Summit, MO and Corbin, KY.

mailto:Nicolette.e.chartier@uscis.dhs.gov mailto:Nicolette.e.chartier@uscis.dhs.gov mailto:Nicolette.e.chartier@uscis.dhs.gov mailto:Nicolette.e.chartier@uscis.dhs.gov mailto:Nicolette.e.chartier@uscis.dhs.gov mailto:waynette.a.goodman@uscis.dhs.gov mailto:rachel.m.turner@uscis.dhs.gov

Victor Martin

Stuart Sellears

Customers: Immigration Records and Identity Services (IRIS)

Application Support Center (ASC) Operations and Maintenance

APFS Number: F2022057739

Operations Division FY-24 2nd Quarter APFS Update

Contract Vehicle NAICS Code Dollar Range Current Contract Completion Date

Recompete (Y/N) (incumbent/award#)

Definitive Contract 541513 Over $300M 03/31/2023 Y Amentum PAE/70SBUR18C00000005

Small Business Program

Request for Information #

Est. Draft Solicitation Release Date (if applicable)

Est Solicitation Release Date Period of Performance

No N/A 10/17/2022 12/28/2022 (Actual) 07/11/2023 - 10/12/2028

Program POC & email Contracting Officer & email Contract Specialist & email

Timothy Woods Timothy.L.Woods@uscis.dhs.gov

Daniel Dornfeld Daniel.J.Dornfeld@uscis.dhs.gov

Charnique Thomas Charnique.Thomas@uscis.dhs.gov

Contract Awarded on 9/22/23 70SBUR23C00000009, Amentum Services, Inc.

Description: One of USCIS' primary responsibilities is to administer and manage Application Support Centers (ASCs) and related operations. ASCs collect applicant biometric and biographical data (e.g., digital fingerprints, photographs, and signatures). the data is used to conduct criminal background checks prior to USCIS making a determination whether to grant immigration benefits to applicants.

Additional support functions are likely as USCIS continues to grow and evolve. This procurement is a continuation of the Application Support Center (ASC) program established in 1997 which is currently under the Identity and Information Management Division (IIMD) with the USCIS Immigration Records and Identity Service (IRIS) Directorate of USCIS.

mailto:Timothy.L.Woods@uscis.dhs.gov mailto:Daniel.J.Dornfeld@uscis.dhs.gov mailto:Charnique.Thomas@uscis.dhs.gov

Operational Requirements Analysis (ORA) Services APFS Number: 2022057797

Operations Division FY-24 2nd Quarter APFS Update

Contract Vehicle NAICS Code Dollar Range Current Contract Completion Date

Recompete (Y/N) (incumbent/award#)

VETS 2 541512 $5M - $10M N/A N

Small Business Program

Request for Information #

Est. Draft Solicitation Release Date (if applicable)

Est Solicitation Release Date Period of Performance

SDVOSB N/A N/A TBD TBD

Program POC & email Contracting Officer & email Contract Specialist & email

Curtis Dawson Curtis.B.Dawson@uscis.dhs.gov

Charnique Thomas Charnique.M.Thomas@uscis.dhs.gov

Nichole Mason Nichole.L.Mason@uscis.dhs.gov

Description: USCIS has a requirement for a contractor to perform operational requirement analysis to improve inform technology and process. The contractor will perform requirement analysis to define requirements for a portfolio of IT and non-IT components. Develop and propose project requirements and user expectations for IT systems. Define, analyze, validate, and align stakeholder expectations with the contractor’s proposed recommendations. Produce a requirements document that is actionable, measurable, testable, traceable, defined with sufficient details and relates to the overall organization mission. Completely describe systems in terms of functional and nonfunctional requirements and written in plain non-technical terms. Identify any discrepancies and duplication of work in daily operations. Document the current architecture and highlight system dependencies. Document which components of an IT system contribute to which program mission within an organization. Document required software and hardware needs for each system within an organization. Carry out a stakeholder analysis to capture data from product owners but not rely on these interviews to develop the requirement analysis document. The anticipated strategy will be to utilize the VETS 2 contract vehicle.

mailto:Curtis.B.Dawson@uscis.dhs.gov mailto:Charnique.M.Thomas@uscis.dhs.gov mailto:Nichole.L.Mason@uscis.dhs.gov

FALCON

APFS Number: F2023063625

Operations Division FY-24 2nd Quarter APFS Update

Contract Vehicle NAICS Code Dollar Range Current Contract Completion Date

Recompete (Y/N) (incumbent/award#)

GSA 541512 Over $100M 07/11/2024 Y Slalom/ 70SBUR23F00000141

Small Business Program

Request for Information #

Est. Draft Solicitation Release Date (if applicable)

Est Solicitation Release Date Period of Performance

Unrestricted 70SBUR23I00000016 10/31/2023 12/18/2023 (Actual) 04/19/2024-04/18/2029

Program POC & email Contracting Officer & email Contract Specialist & email

Pablo Juarez Pablo.A.Juarez@uscis.dhs.gov

Rhonda Canell Rhonda.L.Canell@uscis.dhs.gov

Johana Gaviria Villa Joahana.Gaviriavilla@uscis.dhs.gov

Quotes received; in evaluation.

Description: USCIS requires contractor's support for its Fast Agile Lifecycle for Continuous Verification, Operations, and NextGen (FALCON) project. FALCON will consist of teams to provide development, security, and operations (DevSecOps) services to support United States Citizenship and Immigration Services (USCIS) Information Technology (IT) system delivery primarily VIS (Verification Information System).

mailto:Pablo.A.Juarez@uscis.dhs.gov mailto:Rhonda.L.Canell@uscis.dhs.gov mailto:Joahana.Gaviriavilla@uscis.dhs.gov

EYAS (FALCON Small Business) APFS Number: F2023064406

Operations Division FY-24 2nd Quarter APFS Update

Contract Vehicle NAICS Code Dollar Range Current Contract Completion Date

Recompete (Y/N) (incumbent/award#)

8(a) STARS III 541512 $20-$50M 07/11/2024 Y A Square Group/70SBUR23F00000186

Small Business Program

Request for Information #

Est. Draft Solicitation Release Date (if applicable)

Est Solicitation Release Date Period of Performance

8(a) N/A 1/22/2024 02/05/2024 07/11/2024-07/10/2029

Program POC & email Contracting Officer & email Contract Specialist & email

Pablo Juarez Pablo.A.Juarez@uscis.dhs.gov

Rhonda Canell Rhonda.L.Canell@uscis.dhs.gov

Johana Gaviria Villa Joahana.Gaviriavilla@uscis.dhs.gov

Description: USCIS requires contractor's support for its Fast Agile Lifecycle for Continuous Verification, Operations, and NextGen (FALCON) project. FALCON will consist of teams to provide development, security, and operations(DevSecOps) services to support United States Citizenship and Immigration Services (USCIS) Information Technology (IT) system delivery primarily VIS(Verification Information System). The teams will be performing operations and maintenance activities and standardizing complex, large-scale, Internet-facing websites and IT systems in a n AWS cloud environment using forward-thinking, modern, open-source technologies and managed cloud services with heavy customer engagement. The term expert or expertise is used throughout this document. An expert is defined as a person who has comprehensive and authoritative knowledge of or skill in a particular skill set. An example of expertise is when an individual has published technical whitepapers on a subject or given technical presentations at IT conferences on the subject mailto:Pablo.A.Juarez@uscis.dhs.gov mailto:Rhonda.L.Canell@uscis.dhs.gov mailto:Joahana.Gaviriavilla@uscis.dhs.gov

Stuart Sellears

Mary Shinney Associate Chief

Customers: Office of the Chief Financial Officer (OCFO); External Affairs (EXA); Human Capital and Training (HCT); and Office of Policy & Strategy (OP&S)

CFO Integrated Support Services APFS Number: F2023061921

Operations Division FY-24 2nd Quarter APFS Update

Contract Vehicle NAICS Code Dollar Range Current Contract Completion Date

Recompete (Y/N) (incumbent/award#)

OASIS 541219 $20,000,000.00 to $50,000,000.00 N/A N

Small Business Program

Request for Information #

Est. Draft Solicitation Release Date (if applicable)

Est Solicitation Release Date Period of Performance

N/A

70SBUR23I00000031

& 70SBUR23I0000003

12/16/2023 02/24/2024 06/16/2024 through 06/15/2029

Program POC & email Contracting Officer & email Contract Specialist & email

Lucy Patterson Lucy.Patterson@uscis.dhs.gov

Bruce Helms Bruce.A.Helms@uscis.dhs.gov

Bruce Helms Bruce.A.Helms@uscis.dhs.gov

USCIS Office of Chief, Financial Office (OCFO) has a requirement for professional services to continue aggressive modernization and automation of its financial business processes on modern technical platforms supported by the USCIS Office of Information Technology (OIT). USCIS CFO seeks to obtain financial, technological, executive, and analytical support services that will enhance the CFO operating environment. Sources Sought RFI was sent to OASIS SB and Unrestricted Pool 2 vendors for the purposes of ongoing market research.

No determination on acquisition strategy or possible set-aside opportunity has been made while market research is ongoing.

mailto:Kellie.W.Waters@uscis.dhs.gov mailto:Bruce.A.Helms@uscis.dhs.gov mailto:Nicole.Russo@uscis.dhs.gov

USCIS Learning Management System APFS Number: F2023063200

Operations Division FY-24 2nd Quarter APFS Update

Contract Vehicle NAICS Code Dollar Range Current Contract Completion Date

Recompete (Y/N) (incumbent/award#)

GSA Schedule 513210 $10,000,000.00 to $20,000,000.00 N/A N

Small Business Program

Request for Information #

Est. Draft Solicitation Release Date (if applicable)

Est Solicitation Release Date Period of Performance

N/A 70SBUR24I00000032 10/24/2023 11/09/2023 05/01/2024 through 04/30/2029

Program POC & email Contracting Officer & email Contract Specialist & email

Brenda Nickel Brenda.L. Nickel@uscis.dhs.gov

Bruce Helms Bruce.A.Helms@uscis.dhs.gov

Samantha Spencer Samantha.J.Spencer@uscis.dhs.gov

Quotes received. In evaluation.

USCIS is procuring a Learning Management System software solution with the ability to allow training professionals across USCIS to efficiently and effectively administer the various training programs required to provide USCIS employees the training needed to acquire the skills and knowledge necessary to perform in the workplace. This tool will establish the training platform needed to empower the employees to perform their job functions and accomplish the agency’s mission. Acquisition strategy is to solicit on GSA e-Buy unrestricted with no set aside.

mailto:Kellie.W.Waters@uscis.dhs.gov mailto:Kellie.W.Waters@uscis.dhs.gov mailto:Kellie.W.Waters@uscis.dhs.gov mailto:Kellie.W.Waters@uscis.dhs.gov mailto:Nicole.Russo@uscis.dhs.gov mailto:jordan.h.lamay@uscis.dhs.gov mailto:jordan.h.lamay@uscis.dhs.gov

Program Evaluation Of The E-verify Nextgen System APFS Number: F2024064731

Operations Division FY-24 2nd Quarter APFS Update

Contract Vehicle NAICS Code Dollar Range Current Contract Completion Date

Recompete (Y/N) (incumbent/award#)

BPA Call 541611 $250,000.00 to $500,000.00 N/A N

Small Business Program

Request for Information #

Est. Draft Solicitation Release Date (if applicable)

Est Solicitation Release Date Period of Performance

SB N/A N/A 03/01/2024 05/01/2024 through 10/30/2025

Program POC & email Contracting Officer & email Contract Specialist & email

Hanna Moerland Hanna.L.Moerland@uscis.dhs.gov

Mary Shinney Mary.A.Shinney@uscis.dhs.gov

Jordan Lamay Jordan.H.Lamay@uscis.dhs.gov

This requirement will be a BPA Call against GAS MAS OCFO, PA & E EVALUATION SERVICES MULTIPLE AWARD, BLANKET PURCHASE AGREEMENT. the Contractor will provide SED with evaluation services that result in a rigorously designed and executed evaluation of the E-Verify NextGen system . The contractor will be conducting an evaluation of the new online verification system E-Verify NextGen as a tool used by employers and employees, and not the software used to create the system. This is not a software evaluation. The Contractor shall assign a team of personnel with the proper skills, expertise, and recent experiences in carrying out rigorous evaluation services and developing the deliverables based upon the level of effort and requirements of this BPA Order. The contractor shall provide all qualified labor, expertise, supervision, materials, transportation, and operations to conduct the work under this task order.

mailto:Hanna.L.Moerland@uscis.dhs.gov mailto:Nicole.Russo@uscis.dhs.gov mailto:Jordan.H.Lamay@uscis.dhs.gov

Human Resources (HR) Support Services APFS Number: F2023062466

Operations Division FY-24 2nd Quarter APFS Update

Contract Vehicle NAICS Code Dollar Range Current Contract Completion Date

Recompete (Y/N) (incumbent/award#)

HCATS 541612 $5,000,000.00 to $10,000,000.00 12/16/2023 (FYI)/For Your Information

Inc/70SBUR18F00000752

Small Business Program

Request for Information #

Est. Draft Solicitation Release Date (if applicable)

Est Solicitation Release Date Period of Performance

WOSB N/A N/A 08/18/2023 12/17/2023 through 12/16/2028

Program POC & email Contracting Officer & email Contract Specialist & email

Mike Deyo michael.t.deyo@uscis.dhs.gov

Bruce Helms Bruce.A.Helms@uscis.dhs.gov

Samantha Spencer Samantha.J.Spencer@uscis.dhs.gov

AWARDED Dec 12, 2023, task order 70SBUR24F00000010, LinkVisum Consulting Group Inc.

The scope of the work encompasses functions that involve strategically aligning Human Capital initiatives, strategies and plans that will serve to advance the mission of USCIS. Central focal areas in Human Capital Management involve planning and developing; succession management; diversity and inclusion planning efforts; and implementing and designing a workforce suitable to meet the needs of USCIS system integration requirements and policy changes impacting DHS human capital requirements. Federal HR experience needed in Labor & Employee Relations, Training Development & Delivery, Human Capital Policy Interpretation/Development and Programs, Workforce Planning & Data Analysis, Strategic Planning, Performance Management, Classification & Position Management, Accountability & Internal controls, Organizational Design and Recruitment & Staffing.

mailto:michael.t.deyo@uscis.dhs.gov mailto:Nicole.Russo@uscis.dhs.gov mailto:jordan.h.lamay@uscis.dhs.gov mailto:jordan.h.lamay@uscis.dhs.gov mailto:jordan.h.lamay@uscis.dhs.gov mailto:jordan.h.lamay@uscis.dhs.gov

Mary Shinney

Belinda Woods Associate Chief

Customers: Administrative Appeals Office (AAO); Office of the Chief Counsel (OCC), Office of Equal Opportunity and Inclusion (EEO); and Service Center Operations Directorate (SCOPS)

Admin Support Services for EXA APFS Number: F2022059648

Operations Division FY-24 2nd Quarter APFS Update

Contract Vehicle NAICS Code Dollar Range Current Contract Completion Date

Recompete (Y/N) (incumbent/award#)

Definitive Contract 561110 $10M - $20M 12/10/2023 Y

70SBUR23P0000029

Zekaja, LLC

Small Business Program

Request for Information #

Est. Draft Solicitation Release Date (if applicable)

Est Solicitation Release Date Period of Performance

8(a) N/A N/A 04/25/2023 12/8/2023 - 12/9/2027

Program POC & email Contracting Officer & email Contract Specialist & email

Crystal Turner Crystal.Y.Turner@uscis.dhs.gov

Angela Hodges angela.d.hodges@uscis.dhs.gov

Josh Riley joshua.s.riley@uscis.dhs.gov

AWARDED Dec 8, 2023, contract 70SBUR24F00000005, FEDWRITERS, Inc. Description: USCIS' External Affairs Directorate and Offices of Performance and Quality Office of Policy and Strategy require program management and administrative services support. The Contractor shall provide Analysts to support the Government's analysis of daily call volume, correspondence, documentation (web content) reporting, Technical Writers to create layouts, drafts, edit and complete and organize written materials for communication with the public. The EXA Directorate also requires service from Administrative Support Personnel to provide administrative support services to two call centers; one in Los Angeles and one in New York, NY. The above-note services will also be performed in Camp Springs, MD.

mailto:Crystal.Y.Turner@uscis.dhs.gov mailto:Bruce.A.Helms@uscis.dhs.gov mailto:Bruce.A.Helms@uscis.dhs.gov mailto:Bruce.A.Helms@uscis.dhs.gov mailto:Bruce.A.Helms@uscis.dhs.gov mailto:jordan.h.lamay@uscis.dhs.gov

EEO Counseling and Investigations Support APFS Number: F2023062536

Operations Division FY-24 2nd Quarter APFS Update

Contract Vehicle NAICS Code Dollar Range Current Contract Completion Date

Recompete (Y/N) (incumbent/award#)

GSA Schedule 561611 $5M - $10M 03/03/2024 Y

Martin Miser Associates, Inc.

70SBUR19F00000047

Small Business Program

Request for Information #

Est. Draft Solicitation Release Date (if applicable)

Est Solicitation Release Date Period of Performance

WOSB N/A N/A 12/28/2023 03/04/2024 - 03/03/2029

Program POC & email Contracting Officer & email Contract Specialist & email

Felicia Johnson Felicia.Johnson@uscis.dhs.gov

Angela Hodges Angela.D.Hodges@uscis.dhs.gov

Kristyn Holsopple Kristyn.Holsopple@uscis.dhs.gov

Quotes received and evaluation ongoing. Estimated Award Date: February 23, 2024. Description: The Department of Homeland Security, U.S. Citizenship and Immigration Services (USCIS), Office of Equal Employment Opportunity and Inclusion (OEOI) has a need to contract for EEO Investigation and Counseling Services for reported complaints according to applicable Equal Employment Opportunity (EEO) laws and regulations. The services will be managed by the USCIS OEOI Complaints Resolution Division (CRD) office.

mailto:Felicia.Johnson@uscis.dhs.gov mailto:Belinda.Woods@uscis.dhs.gov mailto:Belinda.Woods@uscis.dhs.gov mailto:Belinda.Woods@uscis.dhs.gov mailto:Kristyn.Holsopple@uscis.dhs.gov

RAIO Language APFS Number: F2023063924

Operations Division FY-24 2nd Quarter APFS Update

Contract Vehicle NAICS Code Dollar Range Current Contract Completion Date

Recompete (Y/N) (incumbent/award#)

GSA Schedule 541930 $50M to $100M N/A N

Small Business Program

Request for Information #

Est. Draft Solicitation Release Date (if applicable)

Est Solicitation Release Date Period of Performance

No RFQ1667589 08/01/24 07/01/2025-06/30/2030

Program POC & email Contracting Officer & email Contract Specialist & email

Alisha Massey-Williams Alisha.R.Massey-Williams@uscis.dhs.gov

Josh Riley Joshua.S.Riley@uscis.dhs.gov

Ben Fournier Benjamin.T.Fournier@uscis.dhs.gov

This requirement supports the Division's mission by enabling trained Officers to interview asylum and protection seekers in their native languages using telephonic, video conferencing, and, in rare cases, in-person interpreter and translation services. Interviews by phone are generally completed using conventional telephones and computer applications for transcribing. To fulfill the divisions’ mandates, USCIS requires ready access to a comprehensive set of high-quality language and interpretation services.

Belinda Woods

Upcoming Awards (Operations Division)

Title RFP# Est Award Date

Status

FALCON 70SBUR24Q00000004 May 2024 Evaluating propsals

OPS Questions and Answers

Technology Division

Introduction Technology Division provides support to USCIS Office of Information Technology (OIT), purchasing commodities and services to meet the mission.

Customers In addition to the Chief Information Officer, OIT is divided into six (6) primary divisions. The divisions are Applied Technology Division, Resource Management Division, Enterprise Infrastructure Division, Systems Delivery Division, Transformation Delivery Division, Information Security Division, and Identity, Records, and National Security Delivery Division.

Type of Acquisitions Tech has shifted from the Department-wide Strategic Sourcing contract such as EAGLE II and it is now mandated to utilize EAGLE Next Generation Suite of Strategic Sourcing Best in Class Contracts. FirstSource II is used to procure software and hardware to include software assurance and hardware maintenance via FAR Subpart 16.505(b) Fair Opportunity.

Contracting Officer Team

Chris Hatin, Jordana Covrigaru, Shane Crowl, Celina Hemingway, Jonathan Latson, Raushanah Pendleton, Sara Riordan, Patrick Gadwah, Andrew Fonda, Patricia Simon, Matthew Hamilton, Lora Gross, Joan Giard, Amir Hrnjic, Sylwia Salkic, Brenda Palmer, Gregory Schroeder, Krista Weiland.

Upcoming RFIs (Technology)

Title Description Est Date of RFI

Purpose of RFI Distribution Method

TOSS II Technical Operations Support Services

FY24, Q2 Market Research SAM.gov

EIOSS II Enterprise Infrastructure Operations and Support Services

FY24, Q3 Market Research SAM.gov

EIS Contact Center II

Enterprise Contract Center Services

FY24, Q3 Market Research SAM.gov

ODOS IV Outcome-Based Delivery and DevOps Services (ODOS)

FY24, Q2 Market Research SAM.gov

Technology (Tech) Division

Jordana Covrigaru

Customer: Systems Delivery Division (SDD)

Resources for InnoVation and Enterprise Readiness (RIVER) (Formerly part of RAPID) APFS Number: F2023062529

Technology Division FY-24 2nd Quarter APFS Update

Contract Vehicle NAICS Code Dollar Range Current Contract Completion Date

Recompete (Y/N) (incumbent/award#)

GSA MAS IT 541512 Over $100M 06/30/2024 Y (70SBUR2100000121 – 125)

Small Business Program

Request for Information #

Est. Draft Solicitation Release Date (if applicable)

Est Solicitation Release Date Period of Performance

SB 70SBUR23I00000011 TBD 04/01/2024 09/30/2024 – 09/29/2029

Program POC & email Contracting Officer & email Contract Specialist & email

Chris Wallace Christopher.D.Wallace@uscis.dhs.gov

Patrick Gadwah Patrick.C.Gadwah@uscis.dhs.gov

Nick Hart Nicholas.A.Hart@uscis.dhs.gov

Emily Robinson Emily.A.Robinson@uscis.dhs.gov

Description: USCIS has a requirement for ad hoc high-performing DevSecOps services that will work within a multi-vendor environment utilizing Lean-Agile software development best practices and DecSecOps principles to deliver quality, secure and cost-effective digital solutions. This will be the next iteration of our current SPEED portfolio of contracts but only encompassing the Benefits and Mission Services portfolios. The myUSCIS portfolio will not be included in this effort, instead, that is being competed separately as a new requirement, see RAPID, APFS # F2024065191.

An RFI was previously issued on SAM.gov and GSA eBuy, see RFI # 70SBUR23I00000011. USCIS anticipates that this will be a multiple award requirement competed on GSA MAS IT.

mailto:Christopher.D.Wallace@uscis.dhs.gov mailto:Patrick.C.Gadwah@uscis.dhs.gov mailto:Nicholas.A.hart@uscis.dhs.gov mailto:Emily.A.Robinson@uscis.dhs.gov

Rapid Application & Product Integration Delivery

(RAPID)

APFS Number: F2024065191

Technology Division FY-24 2nd Quarter APFS Update

Contract Vehicle NAICS Code Dollar Range Current Contract Completion Date

Recompete (Y/N) (incumbent/award#)

GSA MAS IT 541512 Over $100M None N (New Requirement)

Small Business Program

Request for Information #

Est. Draft Solicitation Release Date (if applicable)

Est Solicitation Release Date Period of Performance

Unrestricted 70SBUR23I00000011 TBD 04/01/2024 09/30/2024 – 09/29/2029

Program POC & email Contracting Officer & email Contract Specialist & email

Chris Wallace Christopher.D.Wallace@uscis.dhs.gov

Patrick Gadwah Patrick.C.Gadwah@uscis.dhs.gov

Nick Hart Nicholas.A.Hart@uscis.dhs.gov

Emily Robinson Emily.A.Robinson@uscis.dhs.gov

Description: USCIS has a requirement for ad hoc high-performing DevSecOps services that will work within a multi-vendor environment utilizing Lean-Agile software development best practices and DecSecOps principles to deliver quality, secure and cost-effective digital solutions. To avoid any confusion with industry, USCIS has two separate requirements, see "RIVER" APFS # F2023062529. RIVER will be the next iteration of our current SPEED contracts, encompassing the Benefits and Mission Services portfolios. While this requirement, APFS # F2024065191, is a new requirement and will only include the myUSCIS portfolio.

An RFI was previously issued on SAM.gov and GSA eBuy, see RFI # 70SBUR23I00000011. USCIS anticipates that this will be a multiple award requirement competed on GSA MAS IT.

mailto:Christopher.D.Wallace@uscis.dhs.gov mailto:Patrick.C.Gadwah@uscis.dhs.gov mailto:Nicholas.A.hart@uscis.dhs.gov mailto:Emily.A.Robinson@uscis.dhs.gov

Jordana Covrigaru

Shane Crowl

Customer: ITFSD

Information Technology User and Field Operations Support II (NEON II)

APFS Number: TBP

Technology Division FY-24 2nd Quarter APFS Update

Contract Vehicle NAICS Code Dollar Range Current Contract Completion Date

Recompete (Y/N) (incumbent/award#)

TBD 541513 Over $100M 06 FEB 26 Y//SALIENT CRGT INC.

//70SBUR20F00000275

Small Business Program

Request for Information #

Est. Draft Solicitation Release Date (if applicable)

Est Solicitation Release Date Period of Performance

None 70SBUR24I00000009 FEB 25 APR 25 08 FEB 26 – 07 FEB 31

Program POC & email Contracting Officer & email Contract Specialist & email

Jennifer LaChance Jennifer.a.lachance@uscis.dhs.gov

Andy Fonda Andrew.r.fonda@uscis.dhs.gov

Amir Hrnjic Amir.hrnjic@uscis.dhs.gov

USCIS Office of Information Technology (OIT) Information Technology Field Support Division (ITFSD) has a continuing requirement for IT operations and maintenance (O&M) for an estimated 27,000 users at over 230 locations nationwide and 28 overseas. Information Technology Operations II (NEON II) support will ensure USCIS can effectively meet its mission by providing highly skilled technical staff.

Technical services and task areas include: Service Desk Support (Service Desk Tier 1, Service Desk Tier 1.5, Incident Management, Knowledge Management, Problem Management, Service Request Management, Specialized Support); Field Services (Desk side Support (CONUS/OCONUS), Asset Inventory Support, Disposal Preparation Support, Encryption Services, Video Conferencing and Audio/Video (A/V) Operations and Maintenance (O&M), Local On-Site Cabling); OCONUS Site Support (Mobile devices Services, Deployment Services, Server O&M, Training Support); Service Center Services; Account Management Services; and Hardware Incident Resolution In addition to the above, there will be Transition and Program Management task areas associated with this requirement. RFI posted to SAM.gov, closed 28 DEC 23; currently reviewing responses

Shane Crowl

Jonathan Latson

Customer: IRNSD & TDD

Outcome-Based Delivery and DevOps Services (ODOS) IV APFS Number: TBD

Technology Division FY-24 2nd Quarter APFS Update

Contract Vehicle NAICS Code Dollar Range Current Contract Completion Date

Recompete (Y/N) (incumbent/award#)

TBD 541512 $700M-$900M 9/24/2025

70SBUR22F00000112

70SBUR22F00000113

70SBUR22F00000114

70SBUR22F00000197

Small Business Program

Request for Information #

Est. Draft Solicitation Release Date (if applicable)

Est Solicitation Release Date Period of Performance

TBD TBD N/A June 3, 2024 9/25/2025 - 6/24/2030

Program POC & email Contracting Officer & email Contract Specialist & email

Kecia Campbell (kecia.l.campbell@uscis.dhs.gov)

Patricia Simon (patricia.m.simon@uscis.dhs.gov)

Brenda Palmer (brenda.m.palmer@uscis.dhs.gov)

Outcome-Based Delivery and DevOps Services (ODOS) IV is the primary contract of TDD that will comprise of three Task Areas:

Transformation DevOps, Integration and Configuration Services (ICS) and User Experience Design and User Interface Design (UXD).

DevOps provides microservices based architecture on OpenShift Platform for delivering its capabilities in the public cloud for Electronic Immigration System (ELIS). ICS provides tools to establish, standardize and execute a repeatable, automated build process and environment to enable frequent integration, testing, monitoring, infrastructure cluster management, database management. UXD enhances the current design of ELIS by research to understand user needs and goals, process analysis, iterative prototype development and content strategy, developing and improving the quality of interaction between the users and ELIS design.

Jonathan Latson

Sara Riordan

Customer: Enterprise Infrastructure Division (EID)

Architecture and Engineering (AES) Program II APFS Number: 2023063455

Technology Division FY-24 2nd Quarter APFS Update

Contract Vehicle NAICS Code Dollar Range Current Contract Completion Date

Recompete (Y/N) (incumbent/award#)

Alliant 2 541512 Over $100M 12/20/2024

(Y) (ManTech Advanced Systems

International, Inc. /

70SBUR21F00000044)

Small Business Program

Request for Information #

Est. Draft Solicitation Release Date (if applicable)

Est Solicitation Release Date Period of Performance

None 70SBUR23I00000019 March 2024 05/29/2024 12/21/2024 - 11/30/2029

Program POC & email Contracting Officer & email Contract Specialist & email

Monica Harris Monica.L.Harris@uscis.dhs.gov

Lora Gross Lora.E.Gross@uscis.dhs.gov

Caitlin Minor Caitlin.M.Minor@uscis.dhs.gov

Description: USCIS requires industry to provide Architecture and Engineering Services. Intended support required includes: Cloud Engineering & DevSecOps; Platform & Network Engineering; Platform Architecture & Engineering; WAN-Router-Switch-Cloud Optimization; Wireless Network; Network Security; Distributed Processing & Hosting; Performance & Capacity Planning; Automation & Orchestration; Device Management; Technical Assessment Center & Compliance (TACC) and Image Lab; and Unified Communications. These services will be provided in the Washington, D.C. Area and South Burlington, VT.

Sara Riordan

Technology Questions and Answers

General Questions and Answers

Closing - USCIS Industry Liaison

• Tell us what you think? Send your comments to:

uscis_vendoroutreach@uscis.dhs.gov

• FY 24 Quarterly Conference Call schedule:

1st: October 31, 2023 2nd: January 30, 2024 3rd: April 23, 2024 ?

4th: July 30, 2024

All calls are held at 1:00 PM Eastern (Remember, 1ST month of the quarter, last Tuesday of the month, at 1pm ET)

NO REGISTRATION or SIGN UP REQUIRED!!!