USCG Business and Logistics Management Support Services Statement of Work 01032023.docx

RFQ #

Statement Of Work (SOW) Business and Logistics Management Support Services Date: January 3, 2023

DRAFT

STATEMENT OF WORK

FOR

BUSINESS AND LOGISTICS MANAGEMENT SUPPORT SERVICES (BL/MSS)

U.S. COAST GUARD

CHIEF INFORMATION OFFICER,

ASSISTANT COMMANDANT FOR C5I (CG-6),

COMMAND, CONTROL, COMMUNICATIONS, COMPUTER, CYBER,

AND INTELLIGENCE SERVICE CENTER (C5ISC),

AND

COAST GUARD CYBER SECURITY COMMAND

Contents

1.0 GENERAL:

1.1 SCOPE: The scope of this Blanket Purchase Agreement (BPA) is to provide for non-personal services for Contractor Consulting, Project Management and Support, Strategic Planning, Portfolio Management, Business Process Planning, Process Integration Planning, Facilities Planning, Marketing and Communications Planning Services, Life Cycle Cost Estimation Services, expert highly specialized and complex Acquisitions Lifecycle Support, Enterprise Life Cycle Logistics and Engineering Support to include: Material, Configuration, Business, and Inventory Management, Logistics Supply Support, and Planned Maintenance Development Support Services. These services shall support the missions and requirements of the C5ISC; the Coast Guard Chief Information Officer’s (CIO) Office, Commandant (CG-4, CG-6, CG-7, and CG-93); and Coast Guard Cyber Command (CGCYBER). The Contractor shall provide services to support CGCYBER with cybersecurity service provider (CSSP) program maturation and recertification, process development, and project management across the command.

The support services shall provide support for operations, management, analysis, and other business and logistics functions that support the successful accomplishment of C5ISC; CIO; CG-6; and CGCC missions and requirements across afloat, air, deployable specialized forces, and ashore platforms at multiple locations.

The Contractor shall provide all necessary personnel, management, and administrative services required to meet the requirements of this contract and subsequent orders issued.

Orders under may include, but not limited to the following elements for support:

· Analytics/Web-Based Reporting

· Acquisition Management Support Services

· Acquisition Support Business Intelligence

· Business Governance

· Business Management

· Business and Financial Management Systems

· Configuration Management

· Continuous Process Improvement

· Cost Estimating and Analysis

· Data Integration

· Earned Value Management System (EVMS)

· Facilities Planning

· Forecasting and Computation of Quantitative Supply Levels

· Higher Level Assembly (HLA) Management

· Information Technology Infrastructure Library (ITIL)

· Internal Controls

· Inventory Control

· Life Cycle Cost Estimation

· Logistical Analysis, Planning, and Development

· Maintenance Planning

· Material and Property Management

· Meeting Facilitation and Coordination support

· Metric Development

· Organizational Design

· Process Development

· Program and Project Management and Reporting

· Project reporting

· Property Management

· Provisioning

· Return and Reutilization

· SharePoint Support Services

· Strategic, Operational and Transactional Metric Development

· Studies and Analysis related to Business Processes

· Supply Support Management

· Support for business and financial management systems

· Technical Standards Analysis, Development, and Lifecycle Management

· Workforce Planning

1.2 BACKGROUND: In June 2020, the Coast Guard established the C5ISC to align with the Commandant’s Coast Guard Modernization Initiative and shift to a functions-based support structure to standardize processes and procedures across all locations, missions, and asset types. The primary mission of the C5ISC is to unify the Coast Guard’s command, control, communications, computer, cyber and intelligence support structure and business practices into a to Deliver Technology Solutions for Mission Success. The C5I Service Center is comprised of a geo-dispersed workforce, numbering over 1,100 dedicated military, civilians and Contractors, committed to the Commandant’s Intent, “The rapid pace of innovation in the maritime domain is leading to growing interconnectivity, increased reliance on data and networks, and the deployment of commercial space and artificial intelligence systems,” to meet this demand. The CIO, CG-6, C5ISC, and CGCC continue with a technology revolution of end-of-life enterprise systems and are in incessant need for support services to assist the United States Coast Guard (USCG) business and logistics functions during this rapid advancement in technology environments.

CG-6’s mission is to enhance the value of C C5ISC in the performance of USCG missions by developing and aligning enterprise strategies, policies, and resource decisions with USCG strategic goals, mandates, and customer requirements. As the engineering and technical execution arm of CG-6, the C5ISC enables USCG mission execution by providing high quality information and situation-awareness products and services, depot-level maintenance and repair services, resource transparency and total asset visibility, and stewardship and configuration management.

The mission of CGCYBER is to conduct operations and deliver effects in and through cyberspace to Defend Coast Guard Cyberspace, Enable Coast Guard Operations, and Protect Maritime Transportation Systems. CGCYBER has a continuing responsibility to CSSP activities that are required for Department of Defense Information Network (DoDIN) operations and defensive cyberspace operations (DCO) to protect the Coast Guard’s (CG’s) portion of the DoDIN. The CSSP program ensures the USCG is meeting all requirements and standards set by the Department of Defense (DoD) Evaluator Scoring Metrics (ESM) for being a certified CSSP and that the USCG is performing the DoD component activities to protect the DoDIN, per DoD Instruction (DoDI) 8530.01, Cybersecurity Activities Support to DoDIN Operations.

This follow-on contract will result in one contract. Specifically, combining the Logistics, Supply and Planned Maintenance Support Services BPA# 70Z0H319APAZ05500 expiring 29 June 2024 and Business Management Support Services BPA# 70Z0G319APBY04100 expiring 14 July 2024. Both BPAs were awarded by different USCG Acquisition Divisions within CG 914. Both include similar tasks, labor descriptions, period of performances, and support similar USCG Program Offices.

2.0 REQUIREMENTS: The Contractor shall provide Business, Management, and Logistics Support Services for elements noted in Sections 1.1 and 2.0, to include, but not limited to planning and delivering CIO, CG-6, C5ISC, and CGCYBER initiatives and projects. All provided services will be non-personal. Provided services shall be in accordance with the regulations in accordance with the Federal Acquisition Regulation (FAR) (FAR | Acquisition.GOV), Homeland Security Acquisition Regulation (HSAR), The Homeland Security Acquisition Manual (HSAM),[footnoteRef:1] Coast Guard Acquisition Procedures (CGAP), and DHS/USCG Standard Operating Procedures (SOP) as specified in the contract and individual order. Supplements the FAR and the HSAR. Deviations from the FAR, HSAR and HSAM are authorized when necessary. [1: ]

2.1 SUPPORT SERVICES: The Contractor shall provide all personnel, supervision, and other items necessary to support and perform the services required by the Government in these primary areas:

2.1.1 ACQUISITION INTEGRATION SUPPORT SERVICES

The Contractor shall analyze, review, and provide suggestions to identify candidate hardware, software, systems, and support USCG Standard Systems to obtain standardization approvals.

The Contractor shall provide recommendations for management and accountability to the execution of all acquisition program support activities.

The Contractor shall provide, but not limited to planning and delivering initiatives and projects, support priority initiatives such as the adoption of the DoD Enterprise Service Management Framework (DESMF), Acquisition to Sustainment Support and Management, Acquisition Strategy Development and Implementation, Mission Support Business Model Implementation, Organizational Change Support, and any other Command Priorities.

The Contractor shall provide support for integrated logistics and engineering systems to include, but not limited to developing policies, standards, and best practices used in the acquisition of C5I systems and services and new and legacy Coast Guard cutters, boats, and aircraft:

· The Contractor shall perform reviews of Contract Data Requirements List deliverables

· The Contractor shall participate in Integrated Product Teams (IPT) and Working Groups

· The Contractor shall perform Acquisition Management Support Services

· The Contractor shall perform reviews of acquisition program Systems Development Lifecycle artifacts related to C5I sustainment, such as Electronics Integrated Logistics Plans (EILSP)

· The Contractor shall perform reviews of change proposals

· The Contractor shall perform reviews of equipment installation drawings

· The Contractor shall verify equipment installations

· The Contractor shall perform reviews of C5I systems training documents

· The Contractor shall assist in determining sustainment personnel manning levels The Contractor shall provide support to enroll new assets, systems, hardware, software, and services into appropriate enterprise information processing systems that enable effective configuration management, maintenance, asset visibility, and supply chain management.

2.1.2 ACQUISITION MANAGEMENT SUPPORT SERVICES

The Contractor shall provide Acquisition Management Support to include:

· Acquisition Planning, such as market research, developing government cost estimates, and drafting statements of work

· Source Selection, such as preparing technical evaluations, serving as a technical advisor to a source selection board and drafting price negotiations memoranda

· Contract Management, such as assisting in the evaluation of a contractor’s performance and providing support for assessing contract claims and preparing termination settlement documents

The Contractor shall provide support to develop acquisition related processes, flow charts, procedures, templates, and example artifacts that support development and submission of CIO, CG-6, C5ISC, and CGCYBER Acquisition Packages. These services shall include:

· Support for developing acquisition strategies and approaches for development and sustainment of USCG systems, performing market research

· Support in analyzing vendor responses to Requests For Information (RFI)

· Support in performing and documenting make versus buy analyses

· Support in performing Acquisition planning assistance including market research and recommending procurement strategies

· Support in developing acquisition related artifacts including:

· Requirements documents (SOWs, PWSs, SOOs, ES, etc.)

· Cost/price estimates

· Quality assurance surveillance plans

· Cost/price analysis or technical proposal and quote analysis

· Support in identifying and defining requirements in the form of:

· Statements of Work (SOWs)

· Performance Work Statements (PWS)

· Statements of Objectives (SOOs)

· equipment specifications

· Support in the development of contract deliverable documentation using form, policy, and procedures using DD-1423, Contract Deliverable Requirements List (CDRL) form, and applicable Data Information Description (DID) document

· Support in the development of DD-254 Security Reviews

· Support in the development of Acquisition Planning Forecast System (APFS) Records

· Support in the development of Source Selection criteria and plans

· Support in the development of Justification for Other than Full and Open Competition documentation

· Support in the development of Contracting Officer’s Representative (COR) Nomination packages, and

· Support in the development of Government Furnished Equipment (GFE)/Materials/Data lists

The Contractor shall provide support for acquisition-related capabilities for strategic partnerships, communication, performance measurement, compliance and risk management, and on-boarding/off-boarding vendors and Government personnel.

The Contractor shall provide business management and acquisition support for CIO, CG-6, C5ISC, and CGCYBER in planning development and execution of acquisition packages, procurement services-associated documents, and supporting acquisition vehicles to support organizational acquisitions, to include:

· Managing acquisition related resources, training, processes, and other information on web and/or portal environments

· Managing acquisition related schedules and metric data

· Developing, updating, and executing CIO, CG-6, C5ISC, and CGCYBER Acquisition strategy elements to meet C5ISC objectives

· Developing policy, processes, procedures, and job-aids for C5I Acquisition support

· Assist CIO, CG-6, C5ISC, and CGCYBER requisitions in developing viable acquisition strategies and schedules leading to successful and on-time contract awards

· Assist CIO, CG-6, C5ISC, and CGCYBER requisitioner’s in developing work breakdown structures (WBS) related to acquisitions, defining user requirements, performing market research, and developing complete and acceptable acquisition artifacts including performance criteria, independent costs and lifecycle cost estimates

· Identify, develop, manage, and keep updated acquisition training resources and assets in the C5I Acquisition Resource Portal and C5I Knowledge Library The Contractor shall provide vendor management support for CIO, CG-6, C5ISC, and CGCYBER to include:

· Manage CIO, CG-6, C5ISC, and CGCYBER Contract inventory

· Manage Vendor capability statement information

· Manage, schedule, coordinate, and implement CIO, CG-6, C5ISC, and CGCYBER industry day events

· Manage, schedule, coordinate, and implement CIO, CG-6, C5ISC, and CGCYBER reverse industry day events CG-6

· Develop and maintain CIO, CG-6, C5ISC, and CGCYBER Contracting Officer’s Representative (COR) processes, procedures, and policy

· Develop and maintain CIO, CG-6, C5ISC, and CGCYBER COR training and resource library

· Manage COR-related resources, training, processes, and other information on online knowledge management libraries and/or portal environments

· Plan, schedule, conduct, and/or record annual Contract Performance Reviews. Analyze results and provide executive summaries, significant findings / conclusions, and recommended Courses of Action (COA)

· Performance of contract administration support services including:

· Reviewing performance

· Developing contract modifications

· Investigating reports of contract discrepancies

· Contract close out assistance

· Drafting policy or procedural documents for government review

· Competitive sourcing support including OMB Circular A76 studies, strategic sourcing studies, privatization studies, public-private partnerships, and Federal Activities Inventory Reform (FAIR) Act Studies The Contractor shall perform acquisition management support activities related to developing and processing DHS ITAR, DHS Appendix G, DHS DART, Industrial Security, and Information Assurance security reviews.

The Contractor, subcontractor and all employees performing acquisition management support services shall comply with provisions described in Section 4.8, Organizational Conflict of Interest.

2.1.3 PROJECT MANAGEMENT SUPPORT SERVICES

The Contractor shall provide Project Management and Business Support Services to analyze, review, and provide suggestions that assist in planning and execution of all CIO, CG-6, C5ISC, and CGCYBER projects and functions outlined below:

· Provide recommendations to develop, implement, support, and routinely update all aspects of project management for Coast Guard and Department of Homeland Security (DHS) CIO, CG-6, C5ISC, and CGCYBER systems supporting the operating workforce.

· Develop, deploy, and maintain uniform project management standards, process, tools, training, methods, and related knowledge assets that align with Coast Guard and DHS policy, incorporate Enterprise Architecture principles, and comply with authoritative directives and governance.

· Apply industry best practices for project management, service management, business relationship management, and process management practices.

· Perform project-level governance reviews, reporting, maintenance, and control of associated records.

· Provide recommendations and support consolidation, monitoring, and management of project-level information and dissemination to facilitate contract management, resource proposals, budgeting, project selection and prioritization, project assessment, and organizational decision-making.

· Provide recommendations and support implementation of authorized changes to Coast Guard and DHS configuration baselines, assuring projects are properly funded, scoped, and aligned with mission requirements.

· Provide recommendations and support to manage and coordinate authorized CIO, CG-6, C5ISC, and CGCYBER lifecycle projects, including (but not limited to) new construction, relocation and expansion of shore facilities, facility decommissioning, generation of new capabilities, termination of depreciated capabilities, and modifications to existing baselines.

· Coordinate and develop project-end, year-end, fiscal year, and multi-year plans and reports necessary to support Division compliance with organizational policy.

· Collaborate in planning, coordination, and mitigation of project-related supply and logistic issues and risks.

The Contractor shall provide project management support services in support of CIO, CG-6, C5ISC, and CGCYBER projects to include:

· Facilitate IPT meetings and other sessions to coordinate project resources and determine project status

· Participate in project reviews and provide recommendations to Coast Guard project managers for project cost, schedule, and performance improvements

· Provide guidance and solutions on risk and issue tracking and mitigation

· Recommend changes to improve project management process performance

· File and maintain project records in a CIO, CG-6, C5ISC, and CGCYBER repository The Contractor shall provide business support services to implement, develop, revise, and support CIO, CG-6, C5ISC, and CGCYBER Project Management to include:

· Provide direct business support, facilitating and assisting in planning and execution of C5I projects and all functions (functional Areas).

· Assess and report project status based upon established project milestones

· Assess and report project cost, schedule, and performance data based upon comparison between approved project baselines and actual values

· Develop, implement, routinely update, and support preparation and retention of project management deliverables and artifacts

· Develop, implement, routinely update, and provide support for metrics definition, analysis, and reporting

· Coordinate stakeholders on tasks and review work products for completeness, quality, and alignment to C5ISC objectives and standards.

· Coordinate activities between Coast Guard and other Contractor support personnel

The Contractor shall provide consulting services to implement, develop, and support of the following:

· Earned Value Management

· Enterprise Risk and Value Management

· Organizational Workforce Task Analyses

· Workforce Transformation The Contractor shall provide training services for instructor-led (on demand/Just-in-Time) training as well as course curriculum development in the following functional areas:

· Project Management

· Requirements Management and Requirements Analysis

· Project/System Architecting & Modeling

2.1.4 PERFORMANCE & PROCESS MANAGEMENT SUPPORT SERVICES

The Contractor shall develop, implement, and maintain business performance and process management functions for organizational functionality coordinating both across partner organizations and within other organizational components.

The Contractor shall conduct research and analysis to provide strategic, growth planning and execution consultative guidance to position organizational components to succeed in achieving business objectives over increased service demand and complexity throughout the course of the Contracts Period of Performance.

The Contractor shall assess strategic landscape (e.g., overarching strategic guidance, events impacting Coast Guard C5I service delivery, key stakeholder statuses, etc.) to define and establish long-term strategic objectives that guide organizational functional business decisions to meet those goals.

The Contractor shall assess effectiveness, organizational component, strategic objectives, current state processes capabilities, work plans, business management decisions, key stakeholder engagements, and other relevant factors in meeting those strategic objectives. Based on that assessment, recommend courses of action (COA) that best position that organizational component to succeed in either achieving or optimizing progress made toward achieving those objectives, and support execution of approved COAs to include providing portfolio / program / project management services and other tasking specified at the Order level.

The Contractor shall develop and maintain current Continual Process Improvement (CPI) training products (e.g., curricula, curriculum change logs, printed material, presentation slides, student surveys, etc.) that cover the Lean, Six Sigma, and Theory of Constraints improvement methodologies commensurate with prevailing industry standards of Yellow Belt and Green Belt certification levels, as well as how strategic continual improvement work is administered and executed in the organization.

The Contractor shall coordinate and support all aspects of organizational CPI training, to include but not limited to optimizing alignment of training schedules with Command-level Continual Performance Improvement (CCPI) initiatives as well as formal CPI efforts outside of the CCPI programs, and planning, preparation, coordinating, , conducting, facilitating, and teaching training sessions and curriculum revision working sessions.

The Contractor shall support functionality to engage and liase with customers to include, but not limited to planning, supporting, and facilitating meetings, determining how to solve customers’ problems and provide COA options / recommendations, developing, executing, maintaining current work plans to be implemented and to performed at the specified order level.

The Contractor shall provide technical and workflow development support as the organization transitions in Enterprise Service Management Platform (ESMP) tools, to include but not limited to content development / administration, information / data integration, automation, and other related SharePoint Online functions and capabilities.

The Contractor shall maintain knowledge assets and knowledge libraries (and other repositories) that facilitate rapid End User access to validating accuracy of included assets; to include providing support to develop and maintain maintenance schedules, scheduling and facilitating meetings, maintaining version control of contents, and related activities as specified at the Order level.

The Contractor shall identify, define, document, and maintain current lists of internal services (i.e., services that C5ISC components provide to other C5ISC components), external services (i.e., services that C5ISC components provide to components outside C5ISC), and associated process documentation and other process and asset knowledegmentl.

The Contractor shall determine and define metadata needed to support process improvement process coordination, and asset knowledegmentl (to include but not limited to, key performance indicators, affected process baselines, etc.), and conduct research, facilitate discussions, and maintaining performance of data entry for metadata to support decision-making forums and corrective maintenance.

The Contractor shall develop, implement, and routinely update performance management systems, metrics frameworks, and toolsets that enable capabilities that monitor, control, visualize, and maintain organizational functionality.

The Contractor shall support and provide guidance in adopting maturity models, including conducting organizational analyses in order to develop, execute, and conduct research and correspondence to maintain action plans detailing steps to adopt maturity models and steps organizational components should take to mature capabilities in alignment with maturity models.

The Contractor shall develop, implement, manage, administer, and routinely update online repositories using tools, technologies, and other platforms approved for use on Coast Guard networks.

The Contractor shall define, draft, develop, and update governance content and or standard operating procedures for organizational functionality.

The Contractor shall provide consultative guidance and execution support in defining and measuring effectiveness of governance efforts and assets, and in continually improving governance effectiveness over time.

The Contractor shall perform Extract-Transform-Load (ETL) procedures on (often numerous and disparate) data sources, including supporting engagements with both internal and external organizational components in order to consolidate and condition data enabling effective performance management for organizational processes, services, and products.

The Contractor shall recommend, develop, and implement strategies and action plans that optimize adoption and effective management of organizational changes.

2.1.5 SERVICE MANAGEMENT SUPPORT SERVICES

The Contractor shall develop and update the CIO, CG-6, C5ISC, and CGCYBER Service Strategy and Management Plan including Service Prioritization, Risk Analysis and Mitigation, Operational Impact, Service economics and Return on Investments (ROI) Calculations.

The Contractor shall develop and maintain the CIO, CG-6, C5ISC, and CGCYBER Service Catalog.

The Contractor shall develop and maintain the CIO, CG-6, C5ISC, and CGCYBER Service Transition Process.

The Contractor shall research, design, negotiate, develop, update, evaluate, and track Service Level Agreements (SLA) and Operational Level Agreements (OLA) between the CIO, CG-6, C5ISC, and CGCYBER and their customers.

The Contractor shall develop and implement the following CIO, CG-6, C5ISC, and CGCYBER processes:

· Service Capacity Management

· Service Delivery Processes

· Priority Management Process

· Service Governance Process.

The Contractor shall modernize software development throughout CIO, CG-6, C5ISC, and CGCYBER.

The Contractor shall develop, produce, deploy, maintain, operate, and dispose the Life Cycle Cost Estimates (LCCE) system over its entire lifespan.

2.1.6 ASSET AND ENTERPRISE LOGISTICS SUPPORT SERVICES

The Contractor shall provide business management, inventory management, configuration management, and property management support and services in accordance with specific requirements and instructions provided in each call, in accordance with all relevant regulations, policies, and Standard Operating Procedures (SOPs).

The Contractor shall provide all required support to assist the Government in the development, documentation, publication, and refinement of business processes, SOPs, and other foundational policies, processes and documents.

The Contractor shall provide administrative and business support with:

· Requisitioning and issuing asset parts through inventory

· Parts availability reporting and forecasting

· Maintaining supply process control and inventory data within appropriate systems of record,

· Performing routine compliance audits for all maintenance materiel The Contractor shall provide life cycle logistics and engineering services to support C5ISC Product Line modernization and to provide the appropriate level of inventory management and material management support services as described:

· Manage and implement multiple USCG initiated configuration changes

· Make recommendations to improve process and system deployment/implementation

· Improve integrated logistics support processes The Contractor shall provide property and inventory support and document the system of record to ensure compliance The Contractor shall track and monitor Higher Level Assemblies (HLAs), Electronic Equipment, General Purpose Capitalized property and non-capitalized property, and disposal.

2.1.7 WORFORCE SUPPORT SERVICES

The Contractor shall support the USCG in arranging, approving, and assisting with travel for uniformed service members and civilian employees in accordance with all applicable policies and regulations.

The Contractor shall support the USCG in processing government issued identification cards and assist in other administrative duties in accordance with all applicable policies and regulations.

The contractor shall support the USCG to process, document, and control facilities engineering work requests and oversee and approve GSA vehicle reservation requests for use by authorized base personnel in accordance with all applicable policies and regulations.

3.0 CONTRACTOR PERSONNEL:

3.1 KEY PERSONNEL:

Before replacing any individual designated as key by the Government, the Contractor shall notify the Contracting Officer no less than 15 business days in advance and provide the name and qualifications of any proposed substitute(s). The Contractor shall not replace Key Contractor personnel without prior approval from the Contracting Officer.

All proposed substitutes shall possess qualifications equal to or greater than those of the key person being replaced, unless otherwise approved by the Contracting Officer.

For the purpose of this contract, Key Personnel shall be available within 48 hours of notification by the Government in-person or virtually.

The following individuals shall be considered key personnel under this contract and require the following minimum experience:

3.1.1 PROGRAM MANAGER AND DEPUTY PROGRAM MANAGER: The Contractor shall provide a Program Manager who shall be responsible for all Contractor work performed under this BPA.

Description of Work: The Program Manager shall be a single point of contact for the Contracting Officer and the Contracting Officer’s Representative (COR). It is anticipated that the Program Manager shall be one of the senior level employees provided by the Contractor for the work effort. The name of the Program Manager, and the name(s) of any Alternate(s) who shall act for the Contractor in the absence of the Program Manager, shall be provided to the Government as part of the Contractor's proposal. During any absence of the Program Manager, only one Alternate shall have full authority to act for the Contractor on all matters relating to work performed under this contract. The Program Manager and all designated Alternates shall be able to read, write, speak, and understand English. Additionally, the Contractor shall not replace the Program Manager without prior acknowledgment from the Contracting Officer.

The Program Manager shall be responsible for ensuring conformity to contractual obligations, establishing and maintaining master plans and schedules. The Program Manager shall perform day-to-day management of overall contract support operations.

The Program Manager shall be available to the Contracting Officer Representative via both telephone and email for a typical 8-hour workday within the hours of 0600 and 1800 EST, Monday through Friday, and shall respond to a request for discussion or resolution of technical problems within 24 hours of notification.

Educational Requirements: The Program Manager shall have a minimum of a Master’s degree. A Master’s degree in Business Management, Information Technology, or Engineering are preferred.

Certification Requirements: The Program Manager shall have and maintain current Project Management Professional (PMP®) certification from the Project Management Institute.

Experience Requirements: In addition to the educational and certification requirements, the Program Manager shall also have a minimum of twelve (12) years of experience in performing program management support services for IT and Logistic Programs.

3.1.2 PROJECT MANAGEMENT CONSULTANT LEVEL III: The Contractor shall provide a Project Management Consultant who shall be responsible for all Contractor work performed under this Contract and resulting orders.

Description of Work: The Project Management Senior Consultant shall assist the C5ISC, CG-6 and CGCC in establishing and continuously improving its project management framework and processes, assist in the development of a project management curriculum aligned to that framework that supports Federal Acquisition Certification for Program and Project Managers (FAC-P/PM) requirements, conduct project management classroom training that enables FAC-P/PM, and provide mentoring of C5ISC, CG-6 and CGCC Program and Project Managers (P/PM). The Project Management Senior Consultant shall provide guidance to the C5ISC, CG-6 and CGCC to improve business process re-engineering and enable effective planning, management, and execution of strategic programs and projects.

Educational Requirements: The Project Management Senior Consultant shall have a Master’s degree.

Certification Requirements: The Project Management Senior Consultant shall have a Project Management Professional (PMP®) certification from the Project Management Institute (PMI) and have at a minimum successfully completed ITIL® Foundations training.

Experience Requirements: In addition to the educational and certification requirements, the Project Management Senior Consultant shall have a minimum of eight (8) years of experience in managing projects, with a focus on business process and re-engineering projects.

Additional Required Knowledge and Skills: The Project Management Senior Consultant shall clearly possess the following knowledge and skills:

· Proficient with Microsoft Office Suite of applications (e.g., Word, Excel, PowerPoint, Outlook, Teams, SharePoint)

· Ability to communicate effectively, both orally and in writing

· Ability to conduct detailed research and analysis of technical data

· Ability to read and interpret acquisition policy, regulations, and directives

3.1.3 LEAN SIX SIGMA MASTER BLACK BELT: Any Lean Six Sigma Master Black Belt required by Contract shall be listed as Key Personnel at the resulting order level.

Description of Work: The Lean Six Sigma Master Black Belt shall assist and mentor Government Lean Six Sigma Black Belt and Green Belt Candidates in completing Lean Six Sigma improvement projects. The Lean Six Sigma Master Black Belt shall certify completion of candidate improvement projects when appropriate. These services shall support the missions and requirements of the C5ISC; the Coast Guard Chief Information Officer’s (CIO) Office, Commandant (CG-6); and Coast Guard Cyber Command (CGCC) in implementing Lean Six Sigma procedures for process development, monitoring, and improvement at multiple locations.

Educational Requirements: The Lean Six Sigma Master Black Belt shall have a minimum of a Bachelor’s degree.

Certification Requirements: The Lean Six Sigma Master Black Belt shall be certified by an appropriate certifying authority. Department of Defense or American Society for Quality are preferred. Certified Scrum Master certified by an agency accredited by the Scrum Alliance, and Capability Maturity Model Integration (CMMI) Associate certified by the CMMI Institute.

Experience Requirements: The Lean Six Sigma Master Black Belt shall have a minimum of eight (8) years’ experience in completing Lean Six Sigma improvement projects after certification.

Additional Required Knowledge and Skills: The Lean Six Sigma Master Black Belt shall clearly possess the following knowledge and skills:

· Proficient with Microsoft Office Suite of applications (e.g., Word, Excel, PowerPoint, Outlook, Teams, SharePoint)

· Ability to communicate effectively, both orally and in writing

· Ability to conduct detailed research and analysis of technical data

· Ability to read and interpret acquisition policy, regulations, and directives

3.1.4 BUSINESS CONSULTANT LEVEL III (SENIOR): The Contractor shall provide a Business Consultant who shall be responsible for all Contractor work performed under this Contract and resulting orders.

Description of Work: The Senior Consultant shall provide support and assistance in government business practices, business re-engineering, business process development, business metrics development, facility and workforce planning, communications and marketing planning, and management-related issues as designated in resulting order(s).

Educational Requirements: The Senior Consultant shall have a minimum of a Bachelor’s degree.

Experience Requirements: In addition to the educational requirement, the Senior Consultant shall also have a minimum of Ten (10) years’ experience in business process development, re-engineering, or management.

Additional Required Knowledge and Skills: The Senior Consultant shall clearly possess the following knowledge and skills:

· Proficient with Microsoft Office Suite of applications (e.g., Word, Excel, PowerPoint, Outlook, Teams, SharePoint)

· Ability to communicate effectively, both orally and in writing

· Ability to conduct detailed research and analysis of technical data

· Ability to read and interpret acquisition policy, regulations, and directives

3.1.5 SENIOR LOGISTICS MANAGER: The Contractor shall provide a Senior Logistics Manager who shall be responsible for all Contractor work performed under this Contract and resulting orders.

Description of Work: The Senior Logistics Manager shall perform all the duties, functions and responsibilities of the Logistician III. In addition, the Senior Logistics Manager shall serve as Team Lead to maximize the capabilities of each individual member of the Team to meet C5ISC, CIO, CG-6, and CGCC requirements. The Senior Logistics Manager shall serve as Team Lead for task organizing. The Senior Logistics Manager shall serve as the primary liaison between the Government and the Contractor to ensure all tasks are prioritized, completed on time, and of the highest quality.

Educational Requirements: The Senior Logistics Manager shall have a Master’s degree in a related field.

Certification Requirements: Specific Senior Logistics Manager requirements will be defined in the resulting orders.

Experience Requirements: The Senior Logistics Manager shall have a minimum of ten (10) years of experience in conducting logistical tasks for commercial or government organizations. Logistical tasks include knowledge and experience of a broad range of policies, procedures and techniques related to inventory management in order to determine requirements, position/reposition items, initiate procurement, schedule maintenance and repair of items, and dispose of others. Knowledge and experience of specialized methods and techniques used to analyze and evaluate the effectiveness and efficiency of supply programs and/or operations. Knowledge and experience of the organization, regulations, policies and procedures of Coast Guard supply systems in order to accomplish material coordination responsibilities and make valid material management decisions. Knowledge and experience of the technical features and uses of assigned equipment and their relationship to supply and demand condition in order to successfully manage items, coordinate supply/program support and resolve supply/program support problems. Knowledge and experience of provisioning, transportation, storage, cataloging, maintenance, repair and disposal in order to perform material management processes and make material management decisions. An additional four years (14 years total) of experience can be substituted for a BS degree.

Additional Required Knowledge and Skills: In addition to the educational and certification requirements, the Senior Logistics Manager shall clearly possess the following knowledge and skills:

· Proficient with Microsoft Office Suite of applications (e.g., Word, Excel, PowerPoint, Outlook, Teams, SharePoint)

· Ability to communicate effectively, both orally and in writing

3.1.6 LOGISTICIAN LEVEL III (OFFSITE): The Contractor shall provide a Logistician who shall be responsible for all Contractor work performed under this Contract and resulting orders.

Description of Work: The Logistician Level III shall perform Configuration Management, Configuration Data Management, and Maintenance Data Management support for USCG Ashore and Afloat assets which are under the cognizance of CG-6, C5ISC, and or CGCC and as directed by the COR. This includes current and future Higher-Level Assemblies and other related items as defined by CG-6, C5ISC, and or CGCC. These activities are as per the applicable references and in coordination with other configuration management activities.

The Logistician Level III shall provide Organizational level and Depot level support in the development, update Configuration Management System (CMS), and verification stages of Maintenance Standards (MS), Recurring Tasks (RT); (i.e., training, presentation of data, analysis, running reports, etc.), Maintenance Items (MI), Cutter Maintenance Plans (CMP), Maintenance Requirements Lists (MRL) and CM-SETs for all USCG Ashore and Afloat USCG assets listed.

The Logistician Level III shall manage updates/changes/corrections to Configuration Item Functional Descriptions (CIFD) and its associated Configuration Item (CI), and the associated property values for the CIFD and/or CI as they relate to USCG supported assets.

Educational Requirements: The Logistician III shall have a Bachelor’s degree in a related field.

Certification Requirements: Specific Logistician Level III requirements will be defined in the resulting orders.

Experience Requirements: The Logistician Level III shall possesses a minimum of ten (10) years of hands-on experience in the Fleet Logistics System (FLS), performing configuration data management and tracking and managing property items in Oracle Fixed Assets Management (FAM), practical experience of equipment and its characteristics, properties, and uses in order to (1) collect, analyze, interpret, and provide specialized information about equipment together with related advice to those who design, test, produce, procure, supply, operate, repair, or dispose of equipment; (2) identify and recommend practical solutions to engineering design and manufacturing defects and recommend use of substitute testing or support equipment when equipment requested is unavailable; or (3) develop, install, inspect, or revise equipment maintenance programs and techniques. An additional four years (14 years total) of experience may be substituted for a Bachelor’s degree.

In addition to the experience and educational requirements described above, all key personnel shall possess the following knowledge and skills:

· Proficient with Microsoft Office Suite of applications (e.g., Word, Excel, PowerPoint, Outlook, Teams, SharePoint)

· Ability to communicate effectively with senior personnel both orally and in writing

· Ability to read and interpret government policy, regulations, and directives and to apply those interpretations fully and legally to all activities described in this SO In addition to the labor categories identified as “Key Personnel” by the Government, the Offeror shall designate any labor categories that are Key to the technical and management performance of the Contract and resulting order level. The Government may approve the designation of additional key personnel on orders issued under this Contract.

3.2 CONTRACT ADMINISTRATION: Notwithstanding the Contractor’s responsibility for their management during the performance of the contract, the administration of the contract will require coordination between the Government and the Contractor. The U.S. Coast Guard, CG-9141 Contracting Office will perform all Government contract administration. The individuals listed below will be the Government points of contact during the contract ordering period.

Contracting Officer: Kenyada T. Corley Telephone #: (703) 313-5909 E-Mail: Kenyada.T.Corley@uscg.mil Contract Specialist: Randall Jackson E-Mail: randall.c.jackson@uscg.mil

3.3 QUALIFIED PERSONNEL: The Contractor shall provide qualified personnel to perform all requirements specified in this Scope of Work and any resulting order. All Contractor employees supporting this contract or resulting order shall be citizens or legal residents of the United States. Contractor employees supporting calls shall be able to read, write, speak and understand English fluently, and shall be United States citizens per HSAR 3052.204-71 Alt I.

The contractor shall manage contractor staffing to ensure the full range of technical skills are available when needed to support Business Management Support Services.

3.2 EMPLOYEE IDENTIFICATION: Contractor employees visiting Coast Guard and other Government facilities shall wear an identification badge that, at minimum, displays the Contractor’s name, the employee’s photo, name, clearance-level and badge expiration date. Visiting Contractor employees shall comply with all Coast Guard and Government escort rules and requirements. All Contractor employees shall identify themselves as Contractors when their status is not readily apparent and always display all identification and visitor badges in plain view above the waist. Contractor employees working on-site at Government facilities shall be identified as Contractors on email, at their desks, at meetings, on phone calls, and badges.

3.3 EMPLOYEE CONDUCT: The Contractor’s employees shall observe and comply with all applicable local and Headquarters regulations, policies and procedures (e.g., fire, safety, sanitation, environmental protection, security, flag officer courtesy, “off limits” areas, wearing of parts of military uniforms, and possession of firearms). The Contractor shall ensure that all Contractor employees always present a professional appearance, and their conduct does not reflect discredit on the United States, the Department of Homeland Security or the U.S. Coast Guard.

3.4 SAFETY AND SECURITY: The Program Manager shall ensure Contractor employees understand and abide by Coast Guard-established rules, regulations and policies concerning safety and security.

3.5 REMOVING AN EMPLOYEE FOR MISCONDUCT OR SECURTIY REASONS: The Government at its sole discretion may direct the Contractor to remove any Contractor employee from Coast Guard facilities for misconduct or security reasons. Such removal does not relieve the Contractor of the responsibility to provide sufficient qualified staff for adequate and timely service. The Government will provide the Contractor with an immediate written rationale for the removal of the employee through the Coast Guard Contracting Officer.

4.0 SECURITY: The performance of this Contract requires the safeguarding of Classified National Security Information (CNSI) and Sensitive But Unclassified Information. Contractor employees shall safeguard this information against unauthorized disclosure or dissemination in accordance with the law and Government policy and regulation.

The Contractor shall abide by the requirements set forth in the DD Form 254, Contract Security Classification Specification, an attachment to the awarded BPA, and the National Industrial Security Program Operating Manual (NISPOM) for protection of classified information, as directed by the Federal Acquisition Regulation (FAR) Clause 52.204-2, "Security Requirements."

Classified information is U.S. Government information which requires protection in accordance with Executive Order 13526, “Classified National Security Information,” and supplemental directives.