USAID Jordan Himaya Draft Statement of Work.pdf

DRAFT STATEMENT OF WORK

USAID/Jordan Himaya Activity

C.1 SCOPE

The goal of the Himaya contract is to enhance the availability and quality of essential service1 and protection for survivors of gender-based violence (GBV) in Jordan.

This Statement of Work (SoW) describes the objectives of the contract, and the activities and desired results for achieving those objectives. Under this contract, the Contractor must provide targeted support to the multi-sectoral ecosystem2 of governmental and non-governmental service providers who are responsible for delivering essential services and protection to survivors of violence, whether it is experienced in the home or in the community. Essential services in this document are defined as: health, justice and policing, and social services. The Contractor must utilize evidence-based and international best practices specifically adapted for the Jordanian context to provide and improve upon context-sensitive, survivor-centered3 measures to respond to violence.

The theory of change for the contract is that:

1. IF institutional capacity for the provision of survivor-centered protection and service delivery is improved; and

2. IF the legislative framework for protecting survivors and responding to violence is improved;

THEN service providers will be able to better support survivors of gender-based violence by providing more and higher quality essential services and protection.

Due to the proliferation of terms and definitions used by various organizations and government bodies related to individuals (i.e. victims, survivors, etc.) and the type of violence they

1 The design of the contract uses the United Nations’ Essential Services Package for Women and Girls Subject To Violence as its reference for defining “essential services, which include health, justice and policing, and social services for survivors of violence.

https://www.unwomen.org/en/digital-library/publications/2015/12/essential-services-package-for-women-and-girls-subject-to-violence.

2 Jordan’s multisectoral ecosystem is referenced in the Executive Plan for the National Priorities for strengthening the response to Gender-Based Violence, Domestic Violence, and Child Protection 2021-2023 issued by the National Center for Family Affairs issued 3 “A survivor-centered approach is the hallmark of quality GBV programming. It empowers survivors and promotes their dignity and agency. It is reflected through organizational policies and structures, as well as staff knowledge, skills, attitudes, and practices”. How to implement a survivor-centered approach in GBV programming https://www.unwomen.org/en/digital-library/publications/2015/12/essential-services-package-for-women-and-girls-subject-to-violence https://www.unwomen.org/en/digital-library/publications/2015/12/essential-services-package-for-women-and-girls-subject-to-violence https://makingcents.com/wp-content/uploads/2021/01/CARE-GBV-03-Survivor-centered-v9-508c.pdf experience (GBV4, domestic or intimate partner violence5, sexual violence, etc.), the Contractor must ensure that all individuals who may be survivors of any form of GBV are addressed holistically and that there are no exclusions. This document will use the term “survivors” recognizing that it remains interchangeable with the term “victim” throughout. The Contractor must intentionally adopt an inclusive approach with respect to the types of violence, service providers, and beneficiaries, including considering the needs of adults, youth, and children, including persons with disabilities, and all other marginalized groups.

C.2 BACKGROUND

GBV is a significant and ongoing issue in Jordan. It not only impacts the physical and psychological well-being of survivors, but it also degrades the fabric of Jordanian society and women’s potential to contribute to the well-being of their families, communities, and country.

For every act of violence that results in death, many more individuals are injured and suffer physical, sexual, reproductive, and mental health problems. Violence not only impacts individual health, but also increases pressure on the healthcare and legal systems and negatively impacts the economy through absenteeism and lost productivity.6 Within the health care system early prevention, health screening, detection, and proper management interventions are essential, but remain weak in Jordan.

Women are disproportionately impacted by violence and continue to face social as well as legal discrimination, inconsistent availability of physical and legal protections, and uneven implementation of existing laws and other safeguards. Structural challenges, as well as social norms and perceptions, which disempower women, allow early marriage, and often prevent women and other survivors from accessing justice, health, or protection services. Despite the scale of the problem, few survivors have sought help from service providers (i.e., medical professionals, lawyers, police) nor have they told anyone about the violence. In addition, stay-at-home measures, uncertainty, and economic downturn due to the COVID-19 pandemic have exacerbated the situation in Jordan and have resulted in an increase in domestic violence cases.

Survivors in some cases have remained confined with perpetrators, with limited ability to access legal, health, and other essential services. Unless women fully enjoy their human rights, to which freedom from violence is inextricably bound, progress toward development will continue

4 The U.S. Strategy to Prevent and Respond to Gender-based Violence defines GBV as “violence that is directed at an individual based on his or her biological sex, gender identity, or perceived adherence to socially defined norms of masculinity and femininity.”

5 “Domestic violence can be defined as a pattern of abusive behavior, in any relationship, used by one partner to gain or maintain power and control over another. It can be physical, sexual, emotional, economic or psychological actions or threats of actions that influence another person, including any behavior that intimidates, manipulates, humiliates, isolates, frightens, terrorizes, coerces, threatens, blames, hurts, injures, or wounds someone. The definition was further expanded to include all acts of violence between members of one family.” Protection against Domestic Violence in Jordanian Law and International Conventions 2017, Laith K.

Nasrawin 6 World Health Organization, World Report on Violence and Health 2002, Page 3: 2002 https://www.researchgate.net/publication/321118027_Protection_against_Domestic_Violence_in_Jordanian_Law_and_International_Conventions https://www.researchgate.net/publication/321118027_Protection_against_Domestic_Violence_in_Jordanian_Law_and_International_Conventions https://apps.who.int/iris/bitstream/handle/10665/42495/9241545615_eng.pdf to fall short7.

Key Stakeholders and Development Challenges

Key providers of essential services lack adequate capacity, and are under-resourced, inaccessible, and not sufficiently coordinated. Interventions must account for the complex needs and operating environment of the stakeholders working to develop implementable legal and policy frameworks and provide essential services. The list of stakeholders mentioned throughout the statement of work is not exhaustive and the Contractor may identify additional areas to work on in consultation with USAID.

The National Council for Family Affairs (NCFA) has convened governmental and non-governmental actors to develop a roadmap for Jordan on GBV and Domestic Violence (DV). It is important to note that the Executive Plan for the National Priorities for Strengthening the Gender-Based Violence, Domestic Violence and Child Protection Regulations developed by NCFA and national stakeholders is a critical reference for this statement of work as it outlines the gaps, priorities, and the road map that Jordan is following in regards to protection services.

There are social/cultural norms that perpetuate the acceptance of violence and impede professional intervention. These are a wider societal issue that will not be addressed under this contract.

Police Services The police would normally be the first line of support and response to violence, and the Family and Juvenile Protection Department (FPD) was designed as a dedicated service provider to address the vast need. However, women do not currently feel confident about involving the police when they experience violence. This is because the FPD, and the police more broadly, have limited capacity and resources to investigate cases of violence, have inadequate infrastructure and survivor-centered systems for managing cases and cultural convictions focus on promoting reconciliation which may not be in the best interest of the survivor.8 FPD officials also face pressure by the male family members of survivors to return survivors of violence to their families.9

Survivors will not seek services when they experience violence unless they have trust in the providers’ ability to deliver accessible, supportive, and comprehensive support that is sometimes

7 A Guide To Programming Gender-Based Violence Prevention and Response Activities (draft), Gender-Based Violence Working Group, USAID, April 2009.

8 How Jordan is expanding its assistance to victims of gender-based violence, Paul Prettitore, December 2015, https://blogs.worldbank.org/voices/how-jordan-expanding-its-assistance-victims-gender-violence. USAID/Jordan Gender Analysis and Assessment, January 2020, page 117.

9 USAID/Jordan Gender Analysis and Assessment, January 2020, page 117.

https://blogs.worldbank.org/voices/how-jordan-expanding-its-assistance-victims-gender-violence https://pdf.usaid.gov/pdf_docs/PA00WDSP.pdf at odds with societal norms. The recent decision to include Juvenile Police within the FPD may add additional strain on resources and increase the need for specialized training and incentives to limit staff turnover and enhance capacity.

Shelters Because women are often reluctant to report violence to the police, they cannot easily access the five shelters10 run by the Ministry of Social Development (MOSD) due to the current protocols that require an official referral from the FPD to access them. Women are therefore more likely to utilize civil society services.

Government of Jordan (GOJ) shelters have limited capacity to accommodate large numbers, have numerous limitations, and the quality of social services offered reportedly needs improvement. When granted protection in a GOJ shelter, women cannot usually take their children with them and they also are not able to leave the shelter premises to go to work. CSO actors offer vital resources. While a handful of CSOs manage shelters or provide safe spaces11

CSO access to sustainable funding sources is a challenge. Similarly, other civil society actors that provide temporary housing/safe spaces lack sustainable sources of funding that would allow them to potentially expand their operations. The small overall number, difficult admission process, and limited geographic distribution of shelters and safe spaces in Jordan poses a barrier to accessibility for those most in need.

Judiciary and Justice System Women also are less likely to report violence and access the legal system due to close relationships, especially in rural areas, between family members and legal actors, like the police and judges. Once the case is in the justice system, a female survivor is faced with several challenges, most notably the absence of female staff in the public prosecution office, and the fact that trials are public. As a result, the justice journey for a female survivor often means disclosing details of her experience to mostly male police officers, public prosecutors, or judiciary personnel. The lack of female presence in the legal system is a barrier for survivors of GBV. It leads to women not disclosing essential details about their experience and can create additional fear in providing their full testimony in the presence of their assailant. The legal process, in many ways, revictimizes survivors of GBV and, ultimately, reduces women’s access to justice.

In addition, women do not often have access to legal representation, especially if their family does not support their decision to pursue legal action.12 Furthermore, case management protocols and systems within the justice system are not adequate for ensuring that cases are dealt with

10 Review of health, justice and police, and social essential services for women and girls survivors of violence in the Arab States, UN Women, Page 12.

11 USAID/Jordan Gender Analysis and Assessment, January 2020, page 117.

12 USAID/Jordan Gender Analysis and Assessment, January 2020, page 115.

https://jordan.unfpa.org/sites/default/files/jordoan_infographic_report_2-12-2020_signed_off.pdf https://jordan.unfpa.org/sites/default/files/jordoan_infographic_report_2-12-2020_signed_off.pdf https://jordan.unfpa.org/sites/default/files/jordoan_infographic_report_2-12-2020_signed_off.pdf https://jordankmportal.com/resources/usaid-slash-jordan-gender-analysis-and-assessment expeditiously and systematically, leaving women in limbo regarding their physical, psychological, and economic safety.

Health Services and Systems Only six percent of patients at healthcare centers in Jordan know that assistance in responding to violence is available.13 The Ministry of Health (MOH) recognizes that services for GBV survivors are poorly understood and not widely available or used. Data reflects that most women who receive reproductive health (RH) care services in Jordan are not being screened for intimate partner or sexual violence in routine RH care visits, which could offer a safe and discreet opportunity for such assessments.14 As a result, there is a shortage of prevention activities, integration of GBV screening into the health interventions, and inadequate access to high quality Clinical Management of Rape (CMR) and other services, including a dearth of high quality focused (Interagency Standing Committee (IASC) Level 3)15 and specialist (IASC Level 4) psychosocial support.16 There is a lack of comprehensive capacity building programs for GBV-response services, minimal private sector engagement, and a lack of awareness of available resources, which undermines access to physical, social and psychological services.

Healthcare providers also lack confidence in the legal system to protect them from the sometimes-violent repercussions and the social consequences from survivors’ families and other community members when they identify violence, particularly in rural areas. In addition, they are concerned about the judicial burden they face when they participate in reporting. This lack of professional confidence, along with the dearth of forensic medical expertise, impacts timely access, quality of care, availability of healthcare, and access to justice.

CSO Services CSOs in Jordan are active in this sector but lack sustainable funding sources and are often scrutinized for working on issues that are perceived as being counter to the country’s traditional culture. In addition to the shelter and safe spaces described above, CSOs provide a few hotlines, case management, legal support services, and limited mental health and psychosocial support services. Some CSOs that provide reproductive health services or services to children with disabilities are an important and often logical entry point for GBV screening, clinical treatment, and referral. Some CSOs have the capacity to train professionals on attitudes, beliefs, and values, working to overcome reported practices of denial or discouragement of care to survivors to avoid mandatory reporting requirements.

A core group of rights-based organizations and royal non-governmental organizations provide

13 https://www.jordantimes.com/news/local/women-unaware-gbv-health-services-%E2%80%94-study 14 Clark et al., 2009;https://journals.sagepub.com/doi/abs/10.1177/1077801209332191 ;Damra et al., 2015:https://link.springer.com/article/10.1007/s10896-015-9720-z 15 IASC Reference Group on MHPSS (2015) Mental Health and Psychosocial Support. July. Inter-Agency Standing Committee.

16 Arab Women’s Legal Network (2021) Domestic Violence Study https://www.jordantimes.com/news/local/women-unaware-gbv-health-services-%E2%80%94-study https://journals.sagepub.com/doi/abs/10.1177/1077801209332191 https://link.springer.com/article/10.1007/s10896-015-9720-z https://interagencystandingcommittee.org/system/files/inter-agency_standing_committee_reference_group_on_mental_health_and_psychosocial_support_in_emergency_settings_mental_health_and_psychosocial_support-2.pdf http://qanouniyat.org/wp-content/uploads/2022/06/%D8%AF%D8%B1%D8%A7%D8%B3%D8%A9-%D8%AD%D9%88%D9%84-%D8%A7%D9%84%D8%AE%D8%AF%D9%85%D8%A7%D8%AA-%D9%88%D8%A7%D9%84%D8%A5%D8%AC%D8%B1%D8%A7%D8%A1%D8%A7%D8%AA-%D9%88%D8%A7%D9%84%D9%85%D9%85%D8%A7%D8%B1%D8%B3%D8%A7%D8%AA-%D8%A7%D9%84%D9%85%D8%AA%D8%A8%D8%B9%D8%A9-%D9%84%D9%84%D8%AA%D8%B9%D8%A7%D9%85%D9%84-%D9%85%D8%B9-%D9%82%D8%B6%D8%A7%D9%8A%D8%A7-%D8%A7%D9%84%D8%B9%D9%86%D9%81-%D8%B6%D8%AF-%D8%A7%D9%84%D9%86%D8%B3%D8%A7%D8%A1-.pdf protection and essential services to survivors, including to those who may be administratively detained in prisons. All of these services remain limited, donor-dependent, and focused heavily on case-management and legal counsel. They do not adequately incorporate comprehensive services for long-term psychosocial support, sufficient geographic coverage, or strong partnerships with the private sector. The onset of the COVID-19 pandemic added to CSOs’ challenges, though some were able to remotely serve survivors.

MOSD

As part of its social protection mandate, MOSD employs social workers who serve survivors at various locations, including within shelters and FPD offices, and continue to offer support on cases that are still open. Per the Protection Against Domestic Violence Law (PADV) social workers and psychologists play an important role in managing violence cases, and their case reports inform FPD officers’ decisions on mediation and the judicial court system’s decision for alternative measures. MOSD’s effectiveness is undermined by the insufficient number of social workers, their insufficient resources, and a lack of specialized professional capacity. This also leads to insufficient follow-up visits and check-ins with survivors, an overwhelming number of open cases, and limitations in service availability outside regular work hours.

Governors Governors, who serve under the Ministry of Interior (MOI), have an important role to play to maintain public safety and security. Governors also have the ability to refer survivors and those at risk of violence to MOSD shelters and have, in some cases, placed survivors in administrative protection for their safety. MOI counterparts, including governors, are key stakeholders for engaging in a survivor-centered protection framework.

Knowledge, Policy, and Legislation In addition to a lack of trust in service-providers and lack of availability of services, there are policy and legislative obstacles which block survivors, witnesses, and informants from receiving the support and protection they need. There are also challenges around the PADV Law. For example, the law applies to perpetrators of violence who live with the survivors, but excludes ex-husbands, boyfriends, and brothers who are often the ones committing the violence. Furthermore, the misuse of the Crime Prevention Law by governors to administratively imprison violence survivors, under the pretext of protecting them, further decreases women’s trust of the system and their likelihood of reporting violence. 17

In 2017, the National Commission for Women (JNCW) launched a report18 on sexual harassment that resulted in a backlash from society. This demonstrated how even an effort to contribute to the knowledge base on violence in Jordan is a fraught issue. As a result, there is insufficient

17 USAID/Jordan Gender Analysis and Assessment, January 2020, page 10.

18 JNCW Sexual Harassment in Jordan, 2017, Executive Summary https://women.jo/sites/default/files/SystemAssets/fb0c321a-42d2-4987-9211-1883a36a4dee.pdf case-specific data collected or shared and there is currently no coordinated multi-agency data-collecting and processing mechanism to quantify the prevalence of domestic violence in Jordan.

However, JNCW and NCFA are supportive of such efforts.

Several recent studies have also sought to better understand the prevalence of sexual and physical abuse among children in Jordan, some of which found that boys experience similar rates of abuse as girls.19

C.3 CONTRACT REQUIREMENTS UNDER CLIN 0001

C.3.1 TECHNICAL COMPONENTS AND RESULTS

The Contractor must support the availability and quality of context-sensitive and survivor-centered protection and essential services. Simultaneously, to create sustainable change, the Contractor must recognize and support the necessary reforms to improve the ecosystem of protection services. This includes building the institutional and human resource capacity of key GOJ stakeholders, civil society organizations (CSOs), and the private sector to enhance the quality of the protection and essential services they provide. The Contractor must support the GOJ, civil society, and other national stakeholders to reform policy and legal frameworks for addressing violence, enhancing multi-sectoral referral pathways that protect survivors of violence, and providing improved essential services for survivors. This will ensure that progress is made to reduce the persistent disparity between the promise of protection and the reality on the ground, at home, and where services are provided. In doing so, the Contractor must ensure that its efforts address the broad gaps in reforms and services related to gender-based violence, and must implement interventions that promote holistic and cross-sectoral interventions across the three outcomes mentioned below. The following Results Framework (RF) outlines the intermediate results (IRs), outcomes and goal of the Contract, which are outlined in further detail in the sections below.

Himaya Results Framework

Goal: Enhance the availability and quality of essential service and protection for survivors of gender-based violence

Outcome 1: Survivor-centered institutional capacity improved

Outcome 2: Legislative frameworks for protecting survivors and responding to violence strengthened

19 Al Khatib, Amal J. 2020. ‘A Comprehensive Review of Research on Child Abuse in Jordan’. Child Care in Practice, June, 1–

12. https://doi.org/10.1080/13575279.2020.1765144; Al-Zboon, Eman, Jamal Ahmad, and Kholoud Al-Dababneh. 2016.

‘Prevalence and Types of Childhood Abuse among Special Education Students Attending Jordanian Universities’. International Journal of Adolescence and Youth 21 (4): 476–85; https://doi.org/10.1080/02673843.2015.1093008 https://doi.org/10.1080/13575279.2020.1765144 https://doi.org/10.1080/02673843.2015.1093008

IR 1.A. The capacity of judicial institutions to manage and prosecute cases of violence strengthened

IR 2.A. The knowledge base on trends, data, cases, and impact of violence increased

IR 1.B. The capacity of the FPD to receive and manage cases of violence strengthened

IR 2.B. Sustainable legislation, policy, and protocol reform to promote an enhanced national policy approach and coordination on combating violence advanced

IR 1.C. The capacity of healthcare service providers and the health system to identify cases and refer or provide essential, safe and confidential health services related to violence strengthened

IR 1.D. The capacity of shelters and civil society actors to refer cases and provide essential service strengthened

IR 1.E. The capacity of relevant MOI and MOSD units to refer cases and provide essential service strengthened

Much of the development that has occurred in this sector in recent years has been donor-funded.

While this has improved short-term access to some services, it has created issues of sustainability. This SoW outlines a combination of support mechanisms to improve partnerships with the GOJ in order to increase the sustainability of interventions.20

The Contractor’s interventions under this contract must be informed by continuous input from survivors and service providers while supporting the GOJ to establish and institutionalize adequate and effective mechanisms that protect survivors and respond to their needs. To create systemic change, the Contractor must focus on strengthening the capacity of existing institutions and processes, including infrastructure enhancements, improving referral pathways, training the FPD, governors, social workers, healthcare providers and justice personnel, and improving the services available. This holistic approach will help reduce some of the core obstacles preventing survivors from accessing justice and protection and enhance the awareness of all protection

20 Cooley, Larry. Scaling Up—From Vision To Large-Scale Change A Management Framework for Practitioners. Third Edition.

Arlington, V.A., U.S.: Management Systems International, 2016. https://www.msiworldwide.com/sites/default/files/additional-resources/2018-11/ScalingUp_3rdEdition.pdf https://www.msiworldwide.com/sites/default/files/additional-resources/2018-11/ScalingUp_3rdEdition.pdf https://www.msiworldwide.com/sites/default/files/additional-resources/2018-11/ScalingUp_3rdEdition.pdf framework stakeholders of the existing capacities, referral pathways and services available for survivors. This may include working with perpetrators to prevent further violence.

Among the various required activities that the contractor will implement, this statement of work includes material support, grants under contract, and construction activities. Throughout the statement of work, where grants, construction/infrastructure/renovation activities and material support are mentioned, those types of support are further described under the Sections C.3.2 Grants under Contract, C.3.3 Construction, and C.3.4 Institutional Support Fund respectively, with the funding contemplated in B.X and in accordance with the applicable terms and conditions in Section H and other sections of the contract.

Outcome 1: Survivor-centered institutional capacity improved

To create systemic change, the Contractor must enhance the capacity of institutions including the human resources’ professional capacity of essential services providers and the resource and material capacity of said institutions to better provide immediate essential services and facilitate long-term systemic change that improves survivors’ access to essential services.

Guided by survivor experiences, research, and gender transformative approaches, the Contractor must identify critical areas of intervention to ensure protection service providers acquire and retain professional and behavioral skills to secure the rights, safety, and well-being of survivors of violence. Across all stakeholders, the Contractor must design and deploy suitable employee wellness and resiliency programs to promote high-quality and sustainable violence response services. The Contractor must also utilize monitoring and compliance mechanisms to enhance the quality of services and accountability of service providers to survivors. The Contractor should also incorporate networking and collaboration opportunities, including between stakeholder’s employees in urban and rural locations, throughout its interventions, to promote greater awareness among service-providers of the availability of holistic survivor-centered services.

The Contractor must engage the key stakeholders and systems currently in place in an integrated and comprehensive manner, while simultaneously identifying gaps, reforms, and additional entities and systems that may need to be created and implemented. This must include a mapping of what training and capacity building has already taken place, and what has been the most impactful approach and what has not, for the different stakeholders. While some of the specific needs for each group of service providers are outlined separately below, the Contractor must design and roll-out a holistic approach of capacity-building efforts that are survivor-centered and consider a continuum of essential services for violence survivors that is tailored for the Jordanian context.

IR 1.A. The capacity of judicial institutions to manage and prosecute cases of violence strengthened

Over the past decade USAID has supported justice sector reform by building the capacity of legal professionals and advancing the independence of the judiciary. The Contractor must build on these gains in a way that increases access to the legal system for survivors of violence and improves legal professionals’ ability and motivation to ensure efficiency, privacy, and independence of those services. The Contractor must provide material and technical support to the justice sector to enhance the infrastructure for delivering essential GBV services. The Contractor must, in coordination with USAID and GOJ counterparts, determine and prioritize those needs to enhance timely, specialized, and well-resourced justice services for survivors of violence.

By the end of this contract, judicial institutions will have substantially increased human and material capacity to be adept at managing and prosecuting cases of violence in a survivor-centered approach.

Required Activities:

● Needs assessment: The contractor will conduct a needs assessment of the targeted judicial institutions and produce a report outlining recommendations for technical and material support to guide interventions and inform annual work plans. This report must include an assessment of existing legal services and it must take into account interventions that are already planned by USAID and other donors, and ensure that recommendations outlining existing resources that could be strengthened and identify where targeted investment would have the most immediate impact on protection services and resources for GBV survivors in addition to any potential overlap and/or synergies with other USAID and/or donor efforts. This must include a mapping of what training and capacity building has already taken place, and what has been the most impactful approach and what has not, for the different stakeholders. This must include assessments of existing reporting, tracking of cases, manual and automated case management systems and providing recommendations on the feasibility and viability of consolidating such systems. This also includes small-scale infrastructure interventions and refurbishment of existing facilities (in accordance with Section C.3.3), procurement of IT equipment and furniture (in accordance with Section C.3.4), rental of new or expanded space in identified hot spots, re-engineering of services, and introduction of new specialized survivor-centered services that ensure positive initial and ongoing contact for survivors. Prior to commencing implementation of any recommendations, the Contractor must receive written approval from USAID. Should any limited renovation and/or rehabilitation intervention be recommended, the report must also include a construction feasibility assessment.

● Specialized Courts Needs and Feasibility Assessment: The Contractor must assess the need, utility and sustainability of establishing specialized courts and prosecution units to respond to cases of violence, and prepare a report with recommendations and an action plan for interventions that could then be undertaken by the Contractor under this contract. A construction feasibility assessment must be included should any renovation or rehabilitation interventions be proposed.

● Technical Assistance: Provide technical assistance to the Judicial Council to produce or revise, and then implement, policies and procedures that mandate survivor-centered GBV services. This could include supporting policies that promote and ensure a survivor's right to legal representation, a private and expedited trial, and the adoption of a zero-tolerance policy for sexual misconduct, including harassment, exploitation, or abuse of any kind among staff or legal professionals within the judiciary and throughout its services.

● Human Resource Capacity Building: Develop and deliver specialized training and behavior change interventions for relevant legal professionals with whom the survivor may engage, including male and female judges and prosecutors, to implement survivor-centered approaches and avoid revictimization of survivors at any stage. The Contractor must engage the Judicial Institute to collaborate on training development and sustain the Contractor’s efforts. Training must include suitable employee wellness and resiliency programs to promote high-quality and sustainable violence response services. Specific interventions will be determined through the annual work planning, but examples of training interventions are as follows:

- Training could highlight the risks associated with survivors having to return to, or remain in, the same place as their abusers and the various types of shelters that are available in Jordan.

- Training could also raise employee awareness about other essential services and capacities of protection framework stakeholders.

- Training could include technical skill development on settlement procedures, alternative measures, and protection orders to enhance the execution of the PADV Law.

● Material Support: Utilizing the mechanism described in Section C.3.4, the Contractor will be required to provide material support to the targeted judicial sector stakeholders to enhance availability and quality of legal and other essential services. Specific interventions will be determined through the annual work planning, but examples of interventions are as follows:

- Judicial GBV Tracking and Case Management: develop and roll out enhanced processes for survivor-centered legal services. This could include improving Ministry of Justice systems to track cases of violence (taking into consideration existing systems both within and outside of the justice sector).

● Support the Establishment of Specialized Courts: Further to the findings and recommendations of the Specialized Courts Needs and Feasibility Assessment, and after

USAID’s approval and guidance, the Contractor must implement agreed upon interventions with respect to specialized courts, including through utilizing the Institutional Support Fund and Construction resources outlined in Section C.3.3 and C.3.4, as relevant. Specific interventions will be determined through the annual work planning, but examples of interventions are as follows:

- Support to the Judicial Council to identify and pursue specialized and multidisciplinary units within the justice sector to make the services more effective, such as establishing specialized domestic violence courts and prosecution units for violence.21

- Building upon remote trials that have been adopted by the Judicial Council, including closely monitoring and evaluating the impact of such an approach to ensure that the shift to online delivery of justice and legal services safeguards due process and is accessible to vulnerable and marginalized populations.

Technical Deliverables:

● Judicial Sector Needs Assessment Report: The Contractor will produce a needs assessment report outlining recommendations for technical assistance, material support and capacity building to targeted judicial institutions, and including a construction feasibility assessment, if applicable. Recommendations must outline where targeted investment would have the most meaningful impact on protection services and resources for survivors.

● Specialized Courts Needs and Feasibility Assessment Report: The Contractor will produce a report outlining the results of its assessment of the need, utility and sustainability of establishing specialized courts and prosecution units to respond to cases of violence, and prepare a report with recommendations and an action plan for interventions that could then be undertaken by the Contractor under this contract. A construction feasibility assessment must be included should any renovation or rehabilitation interventions be proposed.

IR 1.B. The capacity of the FPD to receive and manage cases of violence strengthened

The Contractor must support the FPD as it is a key interlocutor in the protection framework that precedes the court system and helps address violence in its early stages. The Contractor must enhance the skills and abilities of the FPD, including the service providers who offer services within FPD offices, such as legal aid providers, social workers, and forensic doctors, even if they are not FPD personnel. The Contractor must support the FPD in developing strategies to ensure that advanced knowledge is retained and institutionalized at the FPD.22 The Contractor must also

21 UN Essential Services Package for Women and Girls Subject to Violence Core Elements and Quality Guidelines, Module 3, Chapter 2, page 13.

22 USAID, Rule of Law Program’s Gender Analysis and Assessment, October 2019, page 16.

https://www.unwomen.org/en/digital-library/publications/2015/12/essential-services-package-for-women-and-girls-subject-to-violence https://www.unwomen.org/en/digital-library/publications/2015/12/essential-services-package-for-women-and-girls-subject-to-violence https://dec.usaid.gov/dec/search/FusionSearchResults.aspx?q=Final+Report+USAID+Rule+of+Law+Program+Gender+Analysis+and+Assessment investigate the feasibility of providing support to other related stakeholders that would benefit from such efforts, including the women’s police department and the community police. If it is considered feasible, then the Contractor must provide support to these complementary entities.

By the end of this contract, the capacity of the FPD to be a resourceful and effective essential service provider must be measurably improved. This will entail increased material and human resource capacity for effective interaction with survivors and resourceful response to, and management of incidents of violence.

● Needs Assessments: The Contractor will conduct a needs assessment of the FPD focused on identifying the resource gaps that affect the accessibility, quality and reach of FPD services. Based on this needs assessment, the Contractor will produce a report with recommendations for technical and material support that will be provided under this contract. This could include both technical assistance and material support to enhance the availability and accessibility of FPD services. Recommendations for material support may include infrastructure improvements, advanced equipment, as well as basic supplies. Prior to commencing implementation of any recommendations, the Contractor must receive written approval from USAID. Should limited renovation and/or rehabilitation intervention be recommended, the report must also include a construction feasibility assessment.

● One-Stop-Shop Assessment: The Contractor will conduct an assessment of the applicability and viability of one-stop-shops for survivors that houses all support services provided by the FPD, prosecution, and judiciary. This must include identifying geographic areas where enhanced FPD services are most needed, and outlining gaps in resources available to provide survivor-centered services.

● Human Resource Capacity Building: The Contractor will develop and deliver specialized training and behavior change interventions for FPD employees and other service-providers housed at the FPD to implement survivor-centered approaches and avoid revictimization of survivors at any stage. Training must include suitable employee wellness and resiliency programs to promote high-quality and sustainable violence response services. Training must also include skills-building around data analysis and management to equip the FPD with the ability to identify “hot spots” and other such best practices for survivor-centric approaches to protection services. Specific interventions will be determined through the annual work planning, but examples of interventions are as follows:

- Early Intervention Training: Training could be developed and delivered to improve early intervention by helping FPD staff identify families that would benefit from social service prevention and intervention services.23

- Survivor-Centered Services: The Contractor could support the development and implementation by FPD staff of existing mandatory protocols that work effectively in executing multi-sectoral survivor-centered referral pathways.24 This could entail developing and delivering specialized long-term training to ensure that all police and non-police services offered within FPD premises adhere to unified survivor-centered protocols.

● FPD Technical Assistance: The Contractor will be required to provide technical assistance to the FPD to advance reforms for survivor-centered police services.

Specific interventions will be determined through the annual work planning, but examples of interventions are as follows:

- Advocating for an increase in female officers, retaining experience within the FPD, adopting management approaches that support the incorporation of GBV trained female police officers across police stations.

- Developing a tool, such as a specialized training certificate, for Public Security Directorate (PSD) members in collaboration with the PSD Training Center and FPD Regional Training Center to train PSD officers to become FPD officers and gain specialized GBV training.

● FPD Material Support: The Contractor will be required to provide material support to the FPD, utilizing the mechanisms described in Sections C.3.4 and C.3.3 as applicable, to enhance availability and quality of policing and other essential services. Specific interventions will be determined through the annual work planning, but examples of interventions are as follows:

- Supporting the establishment of pilot one-stop-shops25,. These one-stop-shops incorporate FPD services, justice sector, and other actors, as relevant and appropriate for the context, including integrated referral networks for any services that are not incorporated in the one-stop-shop.

- Providing technical and material support to improve the electronic reporting and tracking system for FPD cases. Efforts should be made to connect the FPD and other governmental and non-governmental service providers’ digital systems.

- FPD Infrastructure Renovations and Improvements: Providing support to targeted FPD offices to renovate and enhance existing offices or support the establishment of new FPD office locations. This could include minor/moderate structural renovations, enhancing existing materials and equipment, as well as the procurement of new equipment, furniture, and expendable supplies.

23 USAID, Toolkit for Addressing Gender-Based Violence Through Rule of Law Projects, September 2014, page 21.

24 USAID, Toolkit for Addressing Gender-Based Violence Through Rule of Law Projects, September 2014, page 23.

25Select Gender-Based Violence Literature Review Access to Justice Institutions https://pdf.usaid.gov/pdf_docs/PA00X399.pdf https://www.usaid.gov/documents/1865/toolkit-addressing-gender-based-violence-through-rule-law-projects https://www.usaid.gov/documents/1865/toolkit-addressing-gender-based-violence-through-rule-law-projects https://pdf.usaid.gov/pdf_docs/PA00X399.pdf

- Supporting the targeted provision of FPD services in hot spots and underserved geographic areas by providing needed resources.

● FPD Needs Assessment Report: The Contractor will produce a needs assessment report outlining recommendations for technical assistance, material support and capacity building support to the FPD, and including a construction feasibility assessment, if applicable. This must include a mapping of what training and capacity building has already taken place, and what has been the most impactful approach and what has not, for FPD and the different stakeholders housed at the FPD. This includes assessments of existing reporting, tracking of cases, manual and automated case management systems utilized by various service-providers and providing recommendations on the feasibility and viability of consolidating such systems. This also includes small-scale infrastructure interventions and refurbishment of existing facilities (in accordance with Section C.3.3), procurement of IT equipment and furniture, rental of new or expanded space in identified hot spots, re-engineering of services, and introduction of new specialized survivor-centered services that ensure positive initial and ongoing contact for survivors.

● One-Stop-Shop Assessment Report: The Contractor will produce an assessment report providing recommendations and a draft implementation plan and cost estimate that outlines required infrastructure, material support, and technical assistance that could be provided under this contract. Prior to commencing implementation of any recommendations, the Contractor must receive prior written approval from USAID.

Depending on the chosen approach for one-stop-shops, the report must also consider the extent to which the proximity of one-stop-shops to health demonstration sites implemented under IR 1.C, as well as GOJ and CSO shelters supported under IR 1.D would be feasible/appropriate.

IR 1.C. The capacity of healthcare service providers and the health system to identify cases and refer or provide essential, safe and confidential health services related to violence strengthened

Under this IR, the Contractor must build the capacity of the health system in order to enhance timely access to specialized GBV services in the health sector and to improve the referral pathways to and provision of essential GBV clinical and specialist psychosocial (IASC Level 3 and 4) services within the MOH and the private sector health facilities.26 This is to be achieved by (i) supporting selected health facilities to establish (or operationalize latent) response teams (described below) who are specially trained to treat and respond to the holistic needs of these

26Risdel, Janis, Laura Canali, Maria Caterina Ciampi, Megan Lind, Mendy Marsh, and Sophie Read-Hamiliton.

2017. ‘Interagency Gender-Based Violence Case Management Guidelines’. USAID, GBVIMS, Primero, IRC, IMC, UNHCR, UNFPA, UNICEF. http://www.gbvims.com/wp/wp-content/uploads/Interagency-GBV-Case- Management-Guidelines_Final_2017.pdf http://www.gbvims.com/wp/wp-content/uploads/Interagency-GBV-Case-Management-Guidelines_Final_2017.pdf http://www.gbvims.com/wp/wp-content/uploads/Interagency-GBV-Case-Management-Guidelines_Final_2017.pdf cases, by building the awareness and capacity among frontline healthcare professionals in the public MOH facilities and private sector who will encounter survivors as part of their work to provide the Clinical Management of Rape (CMR); (ii) build the GBV case management and psychosocial service capacity of healthcare providers; (iii) establish or enhance three multi-sectoral one-stop demonstration sites and (iv) improve the infrastructure for the delivery of safe and confidential health services.

The Contractor must build the capacity of the MOH and the private sector to operationalize and implement the existing national survivor-centered health protocols to improve the GBV response system, including referral pathways, CMR, and psychosocial support. This includes developing the skill sets of healthcare workers regarding best practices in implementing CMR interventions and providing specialized psychosocial services. Anecdotal evidence from institutional stakeholders suggests that clinical interactions, such as forensic examinations, are often impersonal, and perfunctory. Improving emotional intelligence of healthcare professionals is important to build trust between the survivor and clinicians. This will involve addressing awareness, attitudes and beliefs to ensure those working with survivors communicate respectfully and do not re-victimize them.

In addition, the Contractor must build on the existing national referral and legal pathways so that they can provide a more holistic response. To improve equity of access, the Contractor must ensure that its approach takes into consideration the delivery of services through a mix of MOH, civil society and the private sector to ensure both enhanced access and avoid duplication of services.

Due to high turnover among MOH staff, the Contractor must implement interventions utilizing innovative and consultative approaches to change institutionalized professional views on the needs of survivors, and what services could and should be enhanced. This includes building an understanding of the complex and interconnected physical, psychological, and social support needs of survivors among senior management at the Central MOH, to enable planners and policy makers to respond and develop GBV capacity building programs.

In consultation with USAID, the Contractor must target at least one MOH Primary Health Center (PHC) or one hospital in each of the 14 Health Directorates, utilizing the maternal and child health care clinics, and other departments whenever possible, as an entry point to strengthen survivor-centered responses. This should be done namely through: (1) improving awareness of violence-response services among health professionals; (2) effective screening in hospitals and PHCs; (3) provision of essential CMR services (using MOH guidelines); and (4) development of and referral to specialized healthcare services including specialist Level 3 and Level 4 psychosocial services. In addition, referrals could be made to one of several one-stop specialized healthcare service demonstration sites.

By the end of this contract, (i) healthcare staff’s awareness and capacity to effectively screen, manage and refer cases of violence in a survivor-centered manner must be measurably improved and (ii) survivors will have access to health resources and services, offered with dignity and…