Unarmed Guard Services SOW.pdf

UNARMED GUARD SERVICE

STATEMENT OF WORK

Subject

The Bureau of Prisons (BOP) intends to make a single award to a qualified entity to provide guard services the Federal Correctional Institution, Ft. Dix inmate population admitted to the outside hospital for medical treatment. Contract guard service personnel shall ONLY be used for MINIMUM or LOW security inmates assigned IN custody, Out or Community Custody

Place of Performance

The services shall be provided at the local designated medical facility. The government will make every effort to ensure the designated medical facility is within a 50 mile radius from FCI, Fort Dix, 5756 Hartford Street, Joint Base MDL, New Jersey.

Schedule

The contractor must be able to provide coverage for a minimum of (12) officers in an 8 hour shift, for 3 shifts per day with a minimum of a 2 hour notice. The services may be required on a per session basis. One session is defined as one (1) hour. Services are not limited to one session each, but may run consecutively. The limits of the consecutive sessions will be defined when the services are requested by the Operations Lieutenant. These services will be requested on an “as needed basis”.

The contractor shall be available to provide services when requested verbally from the Institution, seven days per week, 365 days per year. Request for services are subject to being initiated at any time of day. As much notice as possible will be given, whenever possible, will be at least 24 hours in advance. When emergency situations exist, the contractor MUST respond within (2) hours of notification.

Specific Requirements

Security Guard companies are required to be licensed by the state of New Jersey, in accordance with all current Federal, State, and local codes, laws, and requirements. The contractor and all subcontractors shall maintain a current New Jersey license to operate as a guard service company and comply with all state and local laws governing the performance of guard services. Copies of current licenses will be submitted with the quote. Quotes submitted without copies of a current New Jersey License will be rejected.

Security Clearance Process

Contract employees are subjected to undergo and pass the security requirements under the Homeland Security Presidential Directive 12 (HSPD 12). Policy for a Common Identification Standard for Federal Employees and Contractors (2004) sets government-wide standards for personal identity verification (PIV) and ensures identification, resistance to fraud and tampering, and authentication.

This process is under a strict security regiment that includes but is not limited to the following:

• Drug Testing

• Credentialing Written Documentation Application

• Electronic Questionnaires for Investigations Processing (e-QIP)

• National Crime Information Center (NCIC)

• Financial Credit Report in good standing

• Conduct (4) Hour Training

Contract Employees are subjected to the equal level of a security clearance as Bureau of Prison Employees. They are also expected to maintain a level of the highest standards and integrity throughout their continued employment as a federal contractor employee.

Education and Qualifications

The following educational qualifications for personnel must be met:

• One year (2040 hours) of experience of detention, corrections, security, law enforcement or active military service, or a S/BA in Criminal Justice.

• College level training in courses such as corrections or police science may be substituted for experience at the ration of two hours of instruction for one hour of experience

The following physical qualifications for personnel must be met:

• The contractor’s employee shall be in good general health and able to perform job functions.

• Amputations, deformities or disabilities which prevent satisfactory performance of guard duties are disqualifying.

• Vision must be correctable to 20/30 (snellen) in one eye. The ability to distinguish basic colors is required.

• The ability to hear conversational voice without the use of a hearing device is required.

• Emotional and mental stability are essential. The services to be performed require the ability to tactfully deal with inmates, a keen sense of perception, mental alertness, and the ability to resolve crisis situations. Applicants may be required to work under trying conditions for long periods of time without relief.

The contractor shall provide either documented evidence or assurance certification that each employee used as a contract guard meets all the following requirements:

• Under no circumstances will any person discharged by his or her employer within the past three years for cause be employed as a guard under this contract.

• Former Bureau employees discharged by the agency for cause will not be employed as a guard under this contract. The Warden must approve requests for using personnel (other than former Bureau employees) who have been discharged.

Description of Duties

The objective of this contract is to provide for Guard Services to low or moderate risk Federal prisoners held in custody of the Department of Justice, Bureau of Prisons. The contractor shall be responsible for, but is not limited to, the following:

• Inmates sent from Bureau Institutions to local medical facilities for medical treatment will be supervised by competent and qualified personnel.

• Guard(s) will be assigned by the contractor, when requested by the Captain or Operations

Lieutenant, to supervise Bureau inmate(s) at the medical facility in a timely manner.

• All Bureau of Prisons security standards and procedures will be complied with by the contractor.

• All incidents involving the use of force on an inmate by contract guard personnel will be immediately reported to the Captain or Operations Lieutenant.

• Furnish the necessary personnel to provide for the protection and safekeeping of those inmates.

• Shall be responsible for the secure custody of all Bureau inmates from the time they are accepted in custody by the contractor until they are properly removed from custody by an authorized Federal Official.

• Secure custody requires physical control of the inmate at all times. The physical control of the inmates by the contractor shall be sufficient to prevent escape at all times.

• Maintain constant guard over, and direct visual observation of the inmate at all times.

The contract guards shall apply the minimum restraints the BOP requires.

• Accept all Bureau inmates the institution offers for custody. The Institution Official relinquishing custody of a Bureau inmate shall present identification or credentials and his or her authority for offering the inmates for custody when the contractor accepts the prisoner. The contractor shall present identification or credentials and accept custody of Bureau inmates at any time, day or night, and any day of the week.

• The contractor shall be notified of any special instructions. If the inmate is allowed to have visitors, the contract guard shall screen all visitors to prevent unauthorized individuals and introduction of contraband. The screening and search of visitors will be limited to the search of women’s purses and the use of a metal detector. THERE WILL

BE NO ACTUAL PHYSICAL SEARCH OF ANY VISITOR(S).

a. Contract guards shall require all approved visitors to produce photographic identification (e.g. driver’s license, state identification card, etc.) before they are allowed to visit. This identification shall be matched with the information the institution provided to verify a visitor’s identify.

b. Contract personnel shall not permit visits to inmates unless prior authorization is received from the Warden or his/her designee.

At a minimum, the contractor shall comply with the following standards and procedures.

• Contract personnel shall position themselves in the room or at a place in close proximity to the inmate, maintaining constant visual observation and shall be able to respond at all times to any eventuality.

• Contract guards shall notify the Institution whenever any inmate’s housing location within the medical facility changes (i.e. ICU, CCU, different room). This does not include temporary movement for tests, treatment, therapy, etc.

• Contract guard personnel shall not leave the inmate’s room for any reason (i.e., to smoke, eat, etc.) or order food from food establishments to be delivered to the room.

• The contractor shall prepare a written report when the guard believes that an inmate has committed a prohibited act. The report shall be forwarded to the institution by the end of the present work day.

• No contract guard shall be permitted to supervise an inmate in BOP custody if there is any detection of alcohol or medication that may impair mental or physical performance.

Guards and supervisors shall refrain from consuming alcoholic beverages for at least eight hours prior to reporting for duty.

• The contractor’s personnel may not be permitted to smoke anywhere at any time during the tour of duty.

• The contractor’s personnel shall not represent themselves to be employees of the U.S.

Government, the US Department of Justice, the Bureau of Prisons or [Institution].

Contract personnel are responsible for maintaining good relations with the hospital employees. The contractor must report any conflict or difficulty involving contract personnel, hospital employees and others in the community to the Warden or designee immediately.

• Security personnel must have had at least seven hours off duty-time prior to commencing in a new tour of duty. A continuous tour of duty may not exceed 16 hours duration and at least seven hours off-duty time must be provided between tours of duty. The Warden or designee may grant exceptions at the contractor’s request during emergency situations.

• If the inmate concerned (usually lower security level inmates) only requires one guard, the contractor shall furnish a guard of the same sex as that of the federal prisoner being guarded. If the inmate concerned requires two guards, one of the guards must be of the same sex.

• All contractor personnel are to refrain from questioning the federal prisoner about his/her case or that of any other inmate which may be under their security, or has been under their security.

• All contractor personnel will, upon arriving for duty, search the hospital room for contraband and any other unusual items.

• In accordance with Bureau of Prisons Program Statement 5500.10, the contractor’s personnel may not possess firearms while supervising Bureau Inmates. If the Warden determines weapons are required to supervise inmates housed in outside medical facilities, qualified Bureau staff shall and will be used.

• Contract personnel shall not permit inmates to make or receive telephone calls without prior authorization from the Warden or his or designee.

• Contract personnel shall not permit inmates to send or receive correspondence or packages unless authorized by the Warden or his or designee.

• Correspondence and packages addressed to any inmate and received at the medical facility shall be given to the Institution for disposition.

• Contract personnel shall not allow inmates to receive money or any other item from anyone other than BOP staff. Bureau staff shall furnish inmates necessary:

a. Toilet and Hygiene Articles

b. Writing Paper

c. Pencils

d. Allowable Items

Inmates shall not possess other property or articles unless authorized by the Warden or designee.

• Except in emergencies arising after the contract employee assumes custody of the inmate, restraints shall be applied to an inmate only as directed by Institution staff.

a. Institution staff shall specify restraints requirements for each prisoner and ordinarily contract personnel may not deviate from these requirements. In an emergency, additional restraints may be applied to the inmate. The institution shall be notified as soon as possible after the situation is under control. If the institution orders restraints, but medical facility staff requests the removal of such restraints for medical or other reasons, the Captain or Operations Lieutenant must be contacted for direction.

b. During a life threatening medical emergency, when the restraints prevent life-saving procedures or treatment, the restraints may be temporarily removed and the institution notified as soon as possible. The requirement for constant visual observation must be maintained during such an emergency.

c. The Captain/Operations Lieutenant shall advise contract personnel if restraints may be removed for the inmate to use the bathroom or bathe, for medical examination, etc.

Contract personnel shall not accept any gratuity or articles or value from:

a. An Inmate

b. Any Member of the Inmate’s Family

c. Any Other Person connected in any way with the Inmate

The contractor may assume, under normal circumstances that two guards per inmate will be furnished for IN custody inmates and one guard will be furnished for OUT custody inmates, unless institution staff direct otherwise.

a. In any unusual circumstances, institution staff shall have the authority to determine when and if more guards per inmate are necessary and the contractor shall comply with this determination.

b. The contractor shall provide two guards for IN custody inmates and ONE guard for OUT custody inmates and Community custody unless the Warden or his/her designee directs otherwise. At no time may two guards be used for the security of more than one inmate. If two inmates are housed in one room, three guards must be present.

• The contractor shall replace any contract personnel who, for any reason, are not acceptable to authorized institution staff. These personnel may not be used further to guard Bureau inmates without the Warden’s written approval.

• The contractor shall provide adequate supervisory personnel to insure frequent and random security checks on employees. These security checks, at a minimum, shall be once a day and be reflected in the logs security personnel assigned to the detail maintain.

• Security personnel on each shift are required to maintain a log. Any information, either oral or written, shall be considered strictly confidential and shall not be divulged to anyone except institution staff.

• The contractor shall provide and maintain a current list of all employees who are to be used in maintaining custody of Bureau inmates. This list shall be furnished to institution staff and kept current for verification.

• The contractor must provide employees providing guard service with photo identification cards. These must be shown to institution personnel before the inmate’s custody is transferred to the contractor’s employee and upon request at any time from Bureau staff during security visits.

• Institution staff shall relinquish custody to the contract guard by completing a Transfer

Receipt form BP-283(58). The releasing institution staff member shall retain a copy of this receipt.

Use of Force

All incidents involving the use of force on an inmate by contract guard personnel shall be reported immediately to the Captain or Operations Lieutenant. Additional, each contract guard who was involved in and/or witnessed the incident shall submit a memorandum to include all aspects of the incident:

a. Any injury to guards, the inmate or medical personnel

b. Type of restraints(s) used

c. Description of the incident

d. Any other significant information regarding the use of force incident.

After the incident is reported to the Institution, the Institution Special Investigative Agent (SIA) or Special Investigative Supervisor (SIS) shall conduct a thorough investigation and prepare a written report to the Warden.

At the conclusion of the SIS/SIA investigation, an after-action review team shall review all facts pertaining to the incident. This review team shall include the, Warden, Associated Warden (Correctional Services), Health Services Administrator and the Captain. Should the review team determine contract guard personnel used excessive force, this will be reported to the Bureau’s Office of Internal Affairs.

Inmate’s Release

Upon an inmate’s release from the Hospital, contract guard supervision of the inmate is no longer needed. The Supervising Contract Guard shall contact the Institution Captain or Operations Lieutenant. Institution staff shall be dispatched to take custody of the inmate.

Upon arrival, Bureau staff shall take custody of the inmate, adhering to the following guidelines:

a. Bureau staff shall furnish appropriate official photo identification to contract guard staff prior to assuming custody of the inmate.

b. The inmate shall be thoroughly searched.

c. Appropriate restraints shall be applied to the inmate.

d. The contractor’s personnel shall relinquish custody to the Bureau staff by completing a Transfer Receipt Form (BP-283(58). The releasing contract guard retains one copy of this receipt.

e. The inmate shall be transported to the Institution in accordance with procedures as outlined in the Program Statement on Escorted Trips.

Attire

The contractor will use uniformed personnel at all times to guard Bureau inmates. Uniforms will be provided by the contractor. The uniforms must be consistent within the contract agency and standard for all security personnel used to guard Bureau inmates. Security personnel must present a neat appearance at all times.

Point of Contact

Contractor shall provide a Point of Contact (POC) who shall be responsible for the delivery of the services under this contract. The POC shall have the full authority to act on behalf of the contractor on all matters relating to the daily operation of the contracted services. The contractor shall designate this individual, in writing, to the Contracting Officer (CO) prior to contract start date. An alternate may be designated; however, the contractor must identify those times when the alternate shall be the primary POC.

Employee Training

The Bureau of Prisons will provide initial Contract Guard training prior to any Contract Guard being utilized on the Contract. The Bureau of Prisons will be responsible for paying for this initial training and this training will be conducted at the Institution’s Training Center. The Bureau of Prisons will train each employee in:

a. Proper Bureau Techniques for Guarding Inmates

b. Use and Application of Restraints,

c. Integrity

d. Use of Force

The contractor shall be responsible for yearly Refresher Training of contract guards. The contractor will be responsible for payment of this Refresher Training and this Refresher Training will be conducted at the contractor location. The contractor will be responsible for providing at least 2 Trainers who will be instructed by the Bureau of Prisons as Trainers to conduct the Refresher Training. The BOP will be responsible for payment of the training for the trainers provided by the contractor. The Training for Trainers will be conducted at the FCI, Fort Dix Training Center. This orientation must be sufficient to ensure that all guards comply with all contract established rules and procedures

Bond Requirements

Per Program Statement 5500.12, the contractor must be bonded for civil liability of not less than $250,000.00.

English Language Requirements

The contractor performing the services under this contractual agreement shall have the ability to read, understand, fluently speak and legibly write English.

Government Quality Assurance

The Government reserves the right to inspect and evaluate all services provided during the performance under this contract. The Government may conduct surveillance of any task at any time during the performance of this contract. All surveillance observations will be documented by the designated Contracting Officer’s Representative (COR).

When an observation indicates defective performance, the Contracting Officer, along with the support of the COR, may issue a Discrepancy Report to the contractor. The contractor shall address any Discrepancy Report in writing to the COR and the Contracting Officer, within ten

(10) calendar days of notification indicating any corrective action to be taken to rectify the deficiency.

Non-Personal Services Information

The service is a contractual arrangement and not a personnel appointment. Payment is based on the provision of an end product or the accomplishment of a specific result. The service does not constitute an employer/employee relationship. The contractor will not be subject to Government supervision, except for security related matters. However, contractor performance shall be monitored.

Other Related Information

Adverse Actions: The contractor will be notified within 24 hours of adverse actions. An adverse action will be constituted as but not limited to consistent tardiness, absenteeism, inappropriate conduct with inmates, breach of confidentiality, failure of proper documentation, etc. Resolution will be discussed with the contractor, but final action will be determined by the administrative contracting officer.

Record Keeping: The Bureau of Prisons shall establish and maintain a record keeping system that will record the hours worked by the contractor’s employee(s). Contractor’s employee(s) shall report to the Bureau of Prisons Correctional Supervisor or designee upon arrival at and departure from the hospital. Monitoring of contractor’s employee’s time shall be demonstrated through sign-in/sign-out sheets. After contract award, any incidents of contractor noncompliance as evidenced by the monitoring procedures shall be forwarded immediately to the contracting officer.

Illegal Drug Testing: All prospective contract guard employees must be urine tested for use of illegal drugs at the institution using procedures for new employees. No guard shall be used unless he/she has received a negative drug test. Any indication of illegal and/or non-prescribed drugs shall disqualify the individual for employment.

Performance Conditions: The contractor shall provide the services described in the contract when requested, independent of Government supervision.

Provided Facilities

The Contractor shall provide the required services at designated medical facilities. The government primarily uses the below listed facilities, all of which are within an approximate 50 mile radius of FCI Fort Dix, 5756 Hartford Road, New Jersey, 08640. Guard Services will take place at the local Hospitals listed below, but are not limited to the following:

Robert Wood Johnson-Hamilton One Hamilton Health Place Hamilton, NJ 08690

Virtua Memorial Hospital 175 Madison Avenue Mount Holly, NJ 08060

Virtua Willingsboro Hospital 218A Sunset Road Willingboro, NJ 08046

Virtua Our Lady of Lourdes Medical Center 1600 Haddon Avenue Camden, NJ 08103

Memorial Ambulatory Surgery Center 160 Madison Avenue Mt. Holly, NJ 08060

Burlington County Endoscopy Center 140 Mount Holly Bypass, Unit 5 Lumberton, NJ 08048

Deborah Heart and Lung Center 200 Trenton Road Brown Mills, NJ 08015

Robert Wood Johnson-New Brunswick One Robert Wood Johnson Place New Brunswick, NJ 08901

Mercer County Surgery Center 2A Princess Road Lawrenceville, NJ 08648

Wills Eye Hospital 840 Walnut Street Philadelphia, PA 19107

Riverside Nursing Home and Rehabilitation Center 325 Jersey Street Trenton, NJ 08611