UMBOS-2026-1083 Attachment G, Appendix I - SOW.docx

UPST BID #, NAME: UMBOS-2026-1083 , ASL Interpreter Services UMASS CAMPUS, DEPARTMENT: UMASS SYSTEM, Unified Procurement Services Team (UPST)

ATTACHMENT G, APPENDIX 1

Click or tap here to enter text.

UPON AWARD OF MASTER SERVICES AGREEMENT, THIS DOCUMENT SHALL BE RERFERENCED AS:

CFS - ATTACHMENT A – STATEMENT OF WORK

[Note to Respondents: All sections to be completed at time of SOW/contract]

This Statement of Work (“SOW” or “Contract”) is entered into by and between Click or tap here to enter text. (the “Contractor”) and University of Massachusetts Boston (“UMass” or “University” Contractor and UMass individually referred to as the “Party” and collectively the “Parties”). The terms and conditions set forth in the UMass's Contract for Service or (“CFS”) Number Click or tap here to enter text. between the Parties are incorporated by reference herein and made a part hereof (collectively the CFS and SOW referred to as the “Agreement”).

1. PURPOSE

The University requests proposals for American Sign Language Interpreter Services for all five campuses and the President’s Office. Awards will be made to companies that provide the best overall value for the University System. Awarded Contractor(s) will be pre-qualified to provide interpreting services to ensure full communication access for Deaf and Hard of Hearing students in all academic and campus-related settings as needed.

2. AUTHORIZED REPRESENTATIVES

Contractor and UMass Authorized Representatives. Primary contact for Contractor and UMass regarding the services to be provided with this SOW, and to receive notices from under this SOW are:

3. TERM

The term of this SOW is outlined in Section 3 of the CFS.

If the Parties agree to extend or renew the term of this Contract as set forth in the Agreement, each additional term shall be defined as an "Extension Term", upon the same terms and conditions, with fees and hourly rates consistent with original contract.

4. SCOPE AND DELIVERABLES

[Note to Respondents: Demonstrated below are a sample scope of services. It is expected that the details of services may differ slightly upon contract award and based on final Respondent proposals. Respondents may redline or note this document accordingly to match their RFP response]

The following services shall be included in this SOW:

Scope The professional services required will include, but may not be limited to:

ASL Interpreting Services

· Real-time and pre-recorded language and communication interpreting services.

· On-site and remote ASL interpreting services for courses, lectures, labs, workshops, and related academic activities.

· Interpreting support for extracurricular, administrative, and student life events as requested.

Interpreter Management/Coordination

· Coordinate, schedule, and assign qualified interpreters to meet the needs of multiple students, programs, classes, meetings, and campus events.

· Scheduled interpreters must be confirmed in advance

· Scheduling should be done through the approved scheduling process

· Ensure all interpreters assigned to UMass hold appropriate certifications.

· Interpreters must adhere to professional standards of conduct and confidentiality.

· Interpreters must be able to interpret undergraduate and graduate-level academic content.

· Comply with all applicable federal and institutional accessibility standards, including ADA and Section 504 requirements

Communication

· Maintain accurate communications between UMass, students, and interpreters through a dedicated scheduling and client support team.

· Provide timely responses for last-minute or emergency requests, including situations where an assigned interpreter becomes unavailable, ensuring continuity of access.

· Timely responses are defined as responses provided to UMass within 24 hours.

· Submit documentation, service logs, or attendance records as required for billing and verification.

5. ROLES AND RESPONSIBILITIES

IF PROJECT IS TIME AND MATERIAL KEEP THIS SECTION

Contractor is responsible for providing the following resources under this SOW:

UMass is responsible for making the following resources available to Contractor during the term of this SOW. UMass is responsible for the following under this SOW:

6. PAYMENT SCHEDULE

[Note to Respondents: Upon final negotiation and contract award, pricing and milestones to be inserted here:]

IF PROJECT IS BASED ON MILESTONES

IF PROJECT IS TIME AND MATERIAL

7. PAYMENT TERMS

[MILESTONE PAYMENT TERMS] UMass payment terms are net 45 days. The Contractor shall invoice UMass at the completion of the scope phases specified herein. All invoices shall be emailed to:

[TIME AND MATERIAL PAYMENT TERMS] UMass payment terms are net 45 days. The Contractor shall invoice UMass monthly. All invoices shall be emailed to:

UMASS INVOICE CONTACT

8. TRAVEL AND REIMBURSEMENTS

All Travel and Reimbursements are included in this SOW. Under no circumstances will the Contractor invoice for travel or reimbursement unless pre-approved by UMass. The following are allowable expenses under this SOW and shall not exceed the specified totals:

9. CONTRACTOR ASSIGNED PERSONNEL

[Note to Respondents: Upon final negotiation and contract award, this table will be populated.]

The following key personnel are assigned to manage this contract:

Click or tap here to enter text. President/CEO, or Principle

Click or tap here to enter text. Financial Officer

Click or tap here to enter text. COO/General Manager

Click or tap here to enter text. Sales Representative

Click or tap here to enter text. Supplier Diversity Point of Contact

Click or tap here to enter text. Other: Click or tap here to enter text.

10. DATA PRIVACY AND PROTECTION

Contractor shall maintain strict data and personal privacy protections in regard to any services provided in Section 6, and follow all University, state, and federal regulations associated therein, including but not limited to: The United States Federal Privacy Act of 1974, the Health Insurance Portability and Privacy Act (HIPAA), any of Massachusetts Department of Mental Health privacy practices, and any and all Massachusetts specific health and data privacy regulations including but not limited to MGL chapter(s) 111, 112, 123, 149, 208, and 1760.

11. CONTRACT GENERAL CONDITIONS

Any Contractor obligation, duty, or activity identified herein shall be deemed a service for purposes of the Contract. The services shall include any inherent task reasonably necessary to perform any obligation, duty, or activity identified herein. All services shall be performed in such a manner that there will be no interference with the proper operation of UMass or any activities thereof.

12. [OPTIONAL SECTION] SERVICE LEVELS

Contractor commits to maintaining the following service levels:

IN WITNESS THEREOF, the Parties have caused this SOW to be effective as of the date above by their duly authorized signers

By: {{Sig_es_:signer2:signature}}

By: {{Sig_es_:signer1:signature}}

Printed Name:

{{N_es_:signer2:fullname}}

Printed Name: {{N_es_:signer1:fullname}}

Title:

{{Ttl_es_:signer2:title}}title}} Title: {{Ttl_es_:signer1:title}}

image.png