Tutoring Services-Attachment A Statement of Work.docx

STATEMENT OF WORK (ATTACHMENT A)

Introduction The FAA has transitioned several training courses, including Mathematics Refresher, Building Environmental Concepts, Antenna & Transmission Lines, Advanced Antenna & Transmission Lines, and Instrument Landing Systems (ILS) Concepts to self-paced distance learning. These courses are designed to equip new hires with foundational knowledge, ensuring their success in future equipment courses.

With this shift to distance learning, the FAA requires on-demand tutoring support for Mathematics Refresher, Environmental Concepts, Antennas & Transmission Lines, Advanced Antennas & Transmission Lines and Instrument Landing Systems (ILS) Concepts. Additionally, there may be a need to incorporate on-demand tutoring support for more courses as the need arises.

1. Scope Contract resources are required to provide support for Airway Transportation System Specialists (ATSS) training. The FAA requires online tutoring for a variety of distance learning courses. The tutoring services will assist ATSS in relearning and understanding the mathematics principles and applications necessary to successfully complete the Mathematics Refresher course (64 hours), Building Environmental Concepts course (64 hours), Antenna & Transmission Lines course (80 hours), Advanced Antenna & Transmission Lines (112 hours) course, and ILS Concepts course (40 hours). These courses will provide the ATSS with the foundational and conceptual knowledge needed to succeed in their follow-on equipment courses and job duties.

2. Audience The ATSS position requires successful completion of two years of study above high school that includes at least twelve semester hours in engineering, physical science, technology, or mathematics. At least six hours must be in electronics courses. Alternatively, an entry-level technician may have one year of work experience with at least six months of specialized work experience as a technician, instructor, inspector, or mechanic in a civilian or military setting.

The estimated target audience for tutoring support is expected to be comprised of approximately 2800 newly hired full time employees over the span of three years for the ATSS Technician job series.

3. Government Furnished Information The FAA will provide the following information to the contractor to facilitate this task:

4. Requirements One-on-one tutoring support is required to aid students in passing the Mathematics Refresher course, Antennas and Transmission lines course, Advanced Antennas and Transmission lines course, Environmental Concepts course and Instrument Landing Systems (ILS) Concepts course. Additionally, there may be a need to incorporate on-demand tutoring support for more courses as the need arises. This support must be conducted through an online format where tutors can teach students based on course materials provided by students uploading information by typing, drawing, by photo, or by uploading a document in multiple formats (.pdf, .rtf, .doc, .xls, .jpg, .ppt, etc.). The FAA has a large geographic footprint and requires tutoring support to be available Monday through Friday, 0700-1530 Central time, excluding Federal Holidays. The FAA has a few remote locations, Alaska and Guam, which will require the contractor to make time adjustments for support. The contractor must provide the option to request a specific tutor time and the option to request the same tutor if an employee needs additional support. Tutoring support will be needed for up to an hour on each session. Any additional time needed by the employee will need to be scheduled.

Student throughput is projected to be 2800 new hires over the next three years, each potentially requiring four hours of tutoring per distance learning course. The Contractor must provide the necessary qualified personnel and materials to provide tutoring support to the Technical Training organization.

Tutoring sessions must be open for up to 60 minutes per session. Sessions must be conducted through an online web-based format where students can connect with instructors through a computer tablet, or cell phone using Android or iOS operating systems. Online workspaces must allow students and tutors to upload documents via a file share while in the session in any common format and allow information to be entered by means of typing or drawing. Text and voice support must be available for students and tutors to connect and must be in compliance with the Section 508 of the Rehabilitation Act of 1973 (29 U.S.C. 794d). Tutoring sessions must be recorded and archived by the vendor in video and PDF formats for student to refer to after completing a session. The vendor must retain the sessions for two years. Students must be able to choose specific tutors or be matched with a tutor that best fits the subject matter.

The learner must be given the opportunity to rate the tutor when they are finished with the tutoring service and at the end of each tutoring session if desired. The vendor must be able to provide feedback about transfer of knowledge, change in learner performance, and recommendations for learner success. The format of these evaluations is at the recommendation of the vendor, but must be approved by the FAA. The vendor must provide an administrative web page or monthly report to the FAA’s program administrator, to include student usage, feedback from tutors and session length.

4.1. Tutoring Subject Areas

· Math Refresher Topics

· Applied Algebra

· Applied Trigonometry

· Periodic Waves and Phasor Analysis

· Applied Logarithms and dB

· Environmental Concepts Topics

· Basic Electronics

· Resistors and Conductors

· Use of Meters

· Ohm’s Law and Power

· DC Series/Parallel Circuits

· Inductance and Capacitance

· Relays, Contactors and Solenoids

· Alternating Current

· AC resistance, capacitance, and inductance

· RCL Circuits

· Transformers and Power Quality

· Diodes, Transistors, Thyristors

· Junction filed effect transistors

· Power Supplies

· Operational Amplifiers

· Digital Logic and devices

· Antennas and Transmission Lines Topics

· Transmission Line Theory Equations

· Impedance and EM waves

· Reflection Coefficient

· Standing Wave Patterns

· Resistive points, termination and loads

· Standing wave ratio

· Transmission Line Impedance and Loss

· Application of:

· Quarter Wavelength

· Single stub Impedance

· Balance to un-balance Transformations

· Transmission line bridges

· Electromagnetic Radiation Patterns

· Antenna Current

· Radiation from two Antennas

· Antenna Pairs

· Locating Critical points

· Radiation pattern Analysis

· Specific In-Phase Pairs

· Advanced Antennas and Transmission Lines

· Same material as Antenna and Transmission Lines with an in-depth mathematical analysis of each topic

· Instrument Landing Systems (ILS) Concepts

· ILS Overview (components)

· Complex Wave Analysis

· Rectified Waves

· Amplitude Distortion

· Amplitude Modulation

· Depth of Modulation

· Modulation Principles

· Phasor Representation of the AM Wave

· AM Wave Detection

· Power in AM Waves

· 90/150 ILS Modulating Signals

· Space Modulation

· Difference in Depth of Modulation

· Localizer Operation

· Localizer Radiation Patterns

· Glide Slope Antenna

· Glide Slope DDM and Path Width

· Glide Slope Radiation Pattern

· Glide Slope RF Phasing

· Near Filed Proximity Effect

· Antenna Offset

· Glide Slope Height Ratios

4.2. Project Management

The Contractor must manage the overall performance and all the necessary technical, business, and administrative tracking (e.g., cost, schedule, and deliverables), performance management, risk management, and resource management required to successfully perform all activities as required. The Contractor must provide a Monthly Status Report (MSR) to the COR and FAA designated person. The MSR at a minimum should include, a roster of students utilizing the tutoring service, amount of time utilized by each student, topic area taught, tutor feedback, student feedback, and scores from any knowledge tests taken by a student. An administrative webpage must be made available to the COR and FAA designed person to log into on a regular basis. The information on this webpage must include all information previously mentioned for the Monthly Status Report.

4.2.1. Project Management

The Contractor must provide project management support to perform the specified work, as follows:

· Perform tasks efficiently, accurately, on time, and in compliance with the requirements.

· Oversee and supervise the Task Order to ensure all Contractor personnel perform acceptable work under their designated labor categories and perform assignments in a timely manner.

· Participate in and provide minutes for a Kick-Off meeting between the COR, other FAA stakeholders, and the Contractor to review SOW requirements, scope of work, and deliverables. Kick off meeting may be held at FAA Headquarters in Washington, DC or at the vendor’s facility in person or via Teams/Zoom meeting. Kick-off meeting is to be held within 15 calendar days after award.

· A quarterly meeting is required for the first period of performance year, and then semi-annually for each option year thereafter.

4.2.2. Resources

To assist the Contractor, FAA will identify a Requirements Lead for tutoring oversight and ongoing support. Schedules will be provided indicating availability.

4.2.3. Monthly Status Reports

The Contractor must provide Monthly Status Reports (MSRs) to the FAA and access to an administrative webpage documenting activities of the previous month. The reports or webpage must be delivered or made available to the FAA COR and FAA designated by the 7th of each month and include, at a minimum, the following information:

Tutoring completed during the reporting period (month)

1. Student Roster

2. Topic areas taught

3. Problem Areas Quality and Performance Status:

1. Actual delivery dates

2. Deliverables accepted Financial Status:

1. Cost/hours funded or apportioned

2. Cost/hours used

3. Projected date when 75% of funds are spent

4. Projected date when funds are exhausted

5. Funds/hours remaining by month

6. Summary of expenditures by resource and labor category for the monthly reporting period, as well as cumulative year-to-date totals for the performance period

7. Periodic review/update of personnel changes which may impact this contract

5. Deliverables

6. Period of Performance The Period of Performance is one (1) base year and four (4) one-year option periods.

7. Other Direct Costs (ODCs) and Travel Other Direct Costs and Travel are not required for this contract.

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