TSD DWDM_GPON DRAFT PWS v3.pdf

DISTRIBUTION: DoD COMMUNITY ONLY

PERFORMANCE WORK STATEMENT

FOR

TELECOMMUNICATIONS SUPPORT DIVISION GPON/DWDM MAINTENANCE SUPPORT SERVICES

1.0 OBJECTIVE

Provide Marine Corps Base (MCB) Camp Lejeune and Marine Corps Air Station (MCAS) New River maintenance support for all the Infinera/Tellabs Optical Transport and GPON equipment at MCB Camp Lejeune and MCAS New River. The support in this contract is to provide the Telecommunications Division, G-6, MCIEAST with Technical Assistance Service (TAS), / Extended Technical Assistance Services (ETAS), Return & Repair Replacement Service, and Remote Diagnostics Service for Infinera/Tellabs DWDM/GPON equipment located aboard MCB Camp Lejeune and MCAS New River. The respective Tellabs and Infinera equipment shall be covered under this contract by separate CLINs. MCIEAST G6 shall have the ability to exercise CLIN’s individually as funding becomes available and as required by the command.

2.0 BACKGROUND

The Infinera/Tellabs OTN installed at MCB Camp Lejeune and MCAS New River serves as the backbone for all telecommunication services. The Infinera/Tellabs OTN provides for an array of services in a scalable, reconfigurable architecture and is critical to the delivery of the services on each installation. The Infinera Dense Wave Division Multiplex (DWDM) OTN includes the following systems: the 7100 Optical Transport Systems (OTS), and the 7100 Nano OTS. The Tellabs Gigabit Passive Optical Network (GPON) includes the following systems: Optical Line Terminals (OLT), Optical Network Terminals (ONT), and passive optical splitters. The Infinera/Tellabs transport equipment is managed by a network/element management system (NMS/EMS) which provides Operation, Administration, Management, and Provisioning (OAMP) capability. All Infinera DWDM transport equipment is managed by the Tellabs 7194 Transcend NMS (TNMS). The Tellabs GPON equipment is managed by the Tellabs PanoramaPON EMS.

3.0 SERVICES TO BE PERFORMED

3.1 TECHNICAL SUPPORT

3.1.1 The Contractor shall furnish all personnel, management, transportation, shipment, material, parts, supplies, and equipment for the maintenance of the Infinera/Tellabs Optical Transport Networks (OTN) including Gigabit Passive Optical Network (GPON) systems located in Marine Corps Base (MCB) Camp Lejeune, North Carolina, Marine Corps Air Station (MCAS) New River, North Carolina. MCAS New River is a node within Camp Lejeune’s system and is part of the Contract Line-Item Numbers (CLINs) for Camp Lejeune. All of these items shall be available on the contract start date. The Contractor shall perform in accordance with this Performance Work Statement (PWS).

3.1.2 The Contractor shall provide remote and on-site maintenance, diagnostics, routine technical assistance, and emergency technical assistance services as required. The Contractor shall immediately provide a service or support ticket number for tracking and reference of each individual R&R and/or technical support request.

3.1.3 The Contractor shall provide all the services, labor, transportation, supplies, materials, tools (except as specified as Government furnished in Section 5 of this Performance Work Statement) and any other items or services required for performing the functions listed in this PWS. Services shall be performed in compliance with the provisions contained within the contract.

3.1.4 The Contractor shall be responsible for all technical publications and manuals.

3.1.5 The Contractor shall ensure the Government has direct unlimited (24-hour-a-day, seven (7) day-a-week) access to the Infinera/Tellabs Technical Assistance Center (TAC) for all service affecting and non-service affecting troubles. This includes technical support, consultation, and hardware return and repair.

3.1.6 The Contractor shall provide unlimited remote and on-site maintenance, diagnostics, routine technical assistance, and emergency technical assistance services as required. In addition to technical assistance services shall include testing, diagnostic fault isolation, problem resolution, and system restoration from the TAC facilities for the Infinera/Tellabs DWDM/GPON systems. Remote support shall include both telephonic assistance and on-site assistance to the DWDM/GPON systems.

3.1.7 The Contractor shall ensure authorized Government technicians will have direct unlimited (24-hour-a-day, seven (7) day-a-week) access to the Infinera/Tellabs Technical Assistance Center. A list of these Authorized Government technicians will be provided via separate correspondence.

3.1.8 The Contractor shall ensure the response time from Infinera/Tellabs TAC support shall be within four hours for non-critical issues and the response time for a critical issue affecting service(s) shall be immediate.

3.1.9 The Contractor shall ensure on-site technical support by a Infinera/Tellabs technical engineer shall be provided under this contract if the Infinera/Tellabs TAC determines that an issue cannot be diagnosed or resolved remotely. On Site Diagnostic Service: If trouble analysis, remote diagnostic services or replacement of contractor supplied parts by local technical experts are unable to isolate and affect repairs then onsite contractor support shall be required. The contractor shall provide for and assume all costs associated for travel, lodging and subsistence of any support staff required to travel to the sites covered under this support agreement.

3.1.10 The Contractor shall ensure response time for the on-site technical support shall be within 24 hours of notification.

3.1.11 The Contractor shall ensure the Government has access to all available and applicable upgrades, updates, and licenses.

3.1.12 Return repair and replacement service shall be part of this contract. The items covered under this service shall include all devices and parts of a device listed in section 5.0 of this PWS. Return shipping and/or disposition/disposal instructions shall be provided by the contractor.

3.1.13 The Contractor shall provide Advanced Replacement of a device or part of a device for the expedited resolution of a problem prior to sending a faulty device to the OEM.

3.1.14 There shall be no charge for No Trouble Found repair and return incidents.

3.1.15 The Contractor shall ensure a 15 business-day turnaround time allotted for the testing, repair, revision updating, and return of an in/out-of-warranty item that is sent for repair. Items no longer supported by OEM for advanced replacement or 15-day response shall be handled with best-effort response time.

3.1.16 The contract provide for the Advance Replacement of a device or part of a device for the expedited resolution of a problem prior to sending a faulty device to Infinera/Tellabs.

3.1.17 The replacement device shall be shipped from Infinera/Tellabs on the same business day of the request if the request is made by 3 PM EST.

3.1.18 The equipment covered in each CLIN is provided in the table under paragraph 5. The CLINS and equipment are as follows: CLIN 0001 Item Numbers 1 through 43 are Infinera DWDM systems and CLIN 0002 Item Numbers 44 through 57 are Tellabs GPON systems.

3.2 OTHER REQUIREMENTS AND CONSIDERATIONS

3.2.1 The Government will not be responsible in any way for the Contractor's supplies, materials, personal equipment, or belongings brought into the buildings or on the grounds to perform repairs or services.

This includes items lost or damaged by fire, theft, hurricane, accident, or other disaster.

3.2.2 The maintenance support for the above items in the table under 3.1 shall include:

1. 24 hours/ 7 days per week remote technical support via phone. There shall be a same day response for all non-critical issues.

2. Online technical support with access to support tools and technical documentation.

3. Access to applicable software upgrades and updates.

4. Hardware repair. There shall be a fifteen Business Day turnaround time allotted for the testing, repair, revision updating, and return of an in/out-of-warranty item that is sent in for repair.

Items no longer supported by OEM for advanced replacement or 15-day response shall be handled with best-effort response time.

3.2.3 The Contractor shall immediately provide a service or support ticket number for tracking and reference of each individual R&R and/or technical support request. RMA and R&R shipment tracking numbers shall be provided as they become available.

3.2.4 The Contractor shall ensure technical/maintenance support for the items listed in section 5 of this

Performance Work Statement are provided by Infinera/Tellabs or an OEM specific authorized provider.

3.2.5 Remote technical access to the Infinera/Tellabs Optical Transport and GPON systems by the Contractor into the Government’s network shall not be authorized.

3.2.6 All on-site access into a Government system/device shall be performed by Government personnel.

Remote technical support via phone is provided to the Government by the vendor. A joint determination is made whether TAC needs to dispatch a technician on-site for support if phone support fails to fix the issue. On-site access to the system is provided by Government personnel and the TAC technician completes the service with Government personnel present.

3.2.7 Services under this contract require remote technical support via phone to the vendor for the

Infinera/Tellabs Optical Transport and GPON systems located on MCB Camp Lejeune, NC and MCAS New River, NC. The contractor shall be able to provide on-site technical support within 24 hours of notification.

3.2.8 The Contractor shall render services in accordance with the specifications and requirements of Section 3 and Section 5 of this contract. Failure to meet approved tasks may be cause for rejection of the services performed unless the Contractor can demonstrate the tasks cannot be met.

3.2.9 The Contractor or a contractor representative that has been designated in writing by the Contractor with the authority to act on behalf of the Contractor shall meet at least weekly with the Contracting Officer or his designated representative during the first month of the contract if deemed necessary by the Contracting Officer. Meetings will be held as often as necessary thereafter as determined by the Contracting Officer. A mutual effort will be made in these meetings to resolve all problems identified.

3.2.10 The Government Owned Property and Equipment list in section 5 of this Performance Work Statement is subject to change pending a system refresh of end of support hardware. The Contractor shall provide all services listed in section 3 of this Performance Work Statement for all Government Owned Property and Equipment listed in section 5 of this Performance Work Statement or on the new, OEM supported versions of the property or equipment listed in section 5 of this Performance Work Statement as they are refreshed. The OEM approved replacement/revision shall be covered under this contract (1 for 1 replacement of OEM supported equipment). Old and obsolete equipment that has been refreshed will be disposed of by the Government as the equipment is replaced.

3.2.11 Performance Evaluation Meetings. The Contractor or a contractor representative that has been designated in writing by the Contractor with the authority to act on behalf of the Contractor shall meet with the Contracting Officer or his designated representative if deemed necessary by the Contracting Officer.

Meetings may be conducted via phone or video conference and will be held as often as necessary thereafter as determined by the Contracting Officer until the contract performance issue is resolved. A mutual effort will be made in these meetings to resolve all problems identified.

4.0 PLACE OF PERFORMANCE, HOURS OF OPERATION, AND PERIOD OF PERFORMANCE

4.1 Place of Performance

Marine Corps Base Camp Lejeune, NC, with some travel to the other installations within MCIEAST to include MCAS New River, NC.

4.2 Hours of Operation

Work Schedule: TSD operates on a normal work week typically from Monday through Friday, from the hours of 0700-1630. Unless in the event of an emergency, TSD personnel will not be available during observed Federal holidays.

Holidays: For purposes of scheduling work, the Contractor is advised that access to the Government installation may be restricted on Federal holidays.

The following are observed federal holidays:

(a) New Year’s Day 1 January

(b) Martin Luther King Day Third Monday in January

(c) Presidents Day Third Monday in February

(d) Memorial Day Last Monday in May

(e) Juneteenth Day 19 June

(f) Independence Day 4 July

(g) Labor Day First Monday in September

(h) Columbus Day Second Monday in October

(i) Veterans Day 11 November

(j) Thanksgiving Day Fourth Thursday in November

(k) Christmas Day 25 December

* Note: If the holiday falls on a Saturday, it will be observed on the preceding Friday. If the holiday falls on a Sunday, it will be observed on the following Monday.

4.3 Period of Performance

The resultant contract will include a Base Period of 12 months and four (4) 12-month option periods to be exercised at the Government's discretion.

Base Period: 8 September 2026 through 7 September 2027 Option Year 1: 8 September 2027 through 7 September 2028 Option Year 2: 8 September 2028 through 7 September 2029 Option Year 3: 8 September 2029 through 7 September 2030 Option Year 4: 8 September 2030 through 7 September 2031

4.4 Work Schedule Adjustments Due to Emergency Base Closures

In the event of a base closure due to national emergencies, inclement weather conditions (snow and ice storms, hurricanes, tornadoes, etc.) and other emergency situations, notification will be given by TV and radio announcements, telephone, verbal means, etc. MCB Camp Lejeune Information Systems telephone number for reporting instructions is (910) 451-1717. Upon receiving notification by one of the above mediums that the base has returned to normal operations, the Contractor shall resume normal work hours.

UNAUTHORIZED WORK PERFORMANCE: The Contractor shall not perform work that deviates from contract requirements and specifications. If the Contract deviated from contract requirements and specifications without approval from the CONTRACTING OFFICER, such deviation shall be at the risk and expense of the Contractor and any cost related thereto shall be borne by the Contractor.

5.0 GOVERNMENT-OWNED PROPERTY

The Government will provide the facilities, information, equipment, and materials as listed in this section. The Government will maintain ownership of all property. Locations of Government-owned property and equipment will be provided upon contract award as needed.

The following table is a list of Government Furnished Property. Items marked with an asterisk (*) are pending technical refresh to newer equipment, and/or versions.

GOVERNMENT OWNED PROPERTY - EQUIPMENT LIST

Item# P/N Type QTY

1 82.7100A-60* 7100 USS Main Shelf with Integrated Fan Tray 4 EA 2 82.7100B-60* 7100 USS Port Shelf with Integrated Fan Tray 3 EA 3 81.0717MS-KIT-C 7100 NANO Main Shelf Kit - 19" NEBS 4 EA 4 81.0717PS-KIT-C 7100 NANO Port Shelf Kit - 19" NEBS 7 EA 5 81.0717MS-KIT-A 7100 NANO Main Shelf Kit - 23" NEBS 16 EA 6 81.0717PS-KIT-A 7100 NANO Port Shelf Kit - 23" NEBS 8 EA

7 81.07170A 7100 NANO MAIN SHELF W/ FAN TRAY 24 EA

8 81.07170B 7100 NANO PORT SHELF W/ FAN TRAY 31 EA

9 81.71730A 7100 NANO FAN MODULE 86 EA

10 81.71T-XDWDM-R6 TUNABLE DWDM XFP 100 EA

11 81.SOC48IR1131S SFP: OC-48 MULTIRATE, IR-1, 1310 SM 30 EA

12 81.SOC48SR1131S SFP: OC-48 MULTIRATE, SR, 1310 SM 30 EA

13 81.SOC48LR1131S SFP: OC-48 MULTIRATE, LR 1310 SM 10 EA

14 81.X111GSR1131S XFP 11.1GBPS SR 1310 SM 50 EA

15 TNMS00LO-E020 TNMS MEDIUM ORACLE LTU (1-1000 NES) 1 EA

16 TNMS00LO-E018 TNMS OEM COPSSH 1 EA

17 TNMS00TSO-E001 ORACLE DB STANDALONE TS 1 EA

18 TNMS00LK-E166 TNMS NE CL FOR 7100 NANO/OTS 15 EA

19 TNMS00LK-E113 TNMS - 10 SIMULTANEOUS USERS 1 EA

20 OMF:DTL1-MGRZZZZZZ Transcend NMS TL1 SBI ADAPTER 1 EA

21 TNMS16XSW-E001 TNMS V19 - SOFTWARE MEDIA PACK 1 EA

22 82.711148-R5 System Processor Module 14 EA 23 81.71714 NANO System Processor Module 88 EA 24 81.71188-IR-R5 88 Channel IR Input Amplifier 9 EA 25 81.71123C-R5 88 Channel Output Amplifier 9 EA 26 81.71887B-R5 88 Channel 8-Degree RCMM 9 EA 27 81.71228-IR-R5* Reconfigurable OADM Module 38 EA

28 82.714144-R5 OPTICAL MUX/DEMUX - CHANNELS 1 TO 44 42 EA

29 82.714155-R5 OPTICAL MUX/DEMUX - CHANNELS 45 TO 88 40 EA

30 81.71424-NX-R5* High Density 10G Transponder 15 EA 31 82.71328U* SMTM-U (10G - 10 Port) 11 EA 32 82.71623S-R5* SONET/SDH Switching Module - 12 SFP/2 XFP 51 EA 33 82.71623S-M-R5* SONET/SDH Switching Module - 12 SFP/1 XFP/1 MSA 58 EA 34 81.071DCM-SHLF 2 Slot Dispersion Compensation Shelf 11 EA 35 82.71532-10-R5 10KM Dispersion Compensation Module, SWF-28 w/Comm Port 14 EA 36 82.71532-20-R5 20KM Dispersion Compensation Module, SWF-28 w/Comm Port 4 EA

37 81.71M-HGTMS-R5 HGTMS 4 EA

38 81.7M.HGTMMS-R6 HGTMMS 28 EA

39 82.71T-CDWDMS-R6 CFP-4/100 GIG LINE 32 EA

40 81.71T-CFP4L4-R6 CFP-4/100 GIG CLIENT 4 EA

41 81.71T-SPMRSR1-R6 SFP+/ 10 GIG CLIENT 183 EA

42 81.71C-CBA-R5 CONNECTOR INTERFACE BOARD 4 EA

43 81.71L-HDTG-R5 High Density 10G Transponder 65 EA 44 81.11S-OLT6 19” OLT6 FlexSym OLT Chassis, 4 I/O Slot W/FAN ASSY 1 EA

45 81.11C-ESU32FS ESU32, ETHERNET SWITCH UNIT 32, 10 GIGABITS 2 EA

46 81.11P-PW1100W OLT6 FlexSym AC 1100W POWER SUPPLY 1 EA

47 81.11C-OIU8-R6 QOIU8 W/PLUGGABLE OPTICS 4 EA

48 81.11G-140C-T-R6 ONT140C, 4 PORT POE DESK MOUNT (BLACK)

49 101.4115091 ESU2, ETHERNET SWITCH UNIT 2, 10 GIGABITS 22 EA

50 101.4125061 19" 1150 OLT Chassis, 14 I/O Slot 11 EA 51 101.4125073 19" 1150 OLT Fan Tray Assy (1U) 22 EA

52 101.4125004 QOIU7 44 EA

53 81.16G-729GP0PB-R6 ONT729GP, 24G, POE, 24POTS, B-PLUG 453 EA

54 C.11T-S1GBELX1131S SFP Wideband 1310nm 1.25Gbps - 10Km 80 EA

55 4195097 SFP, GPON OLT RTXM167-532-C28 176 EA

56 4195098 XFP, TDM, 10Gbps, 1310nm, industrial temp 5/3.3/1.8V - 10 Km 50 EA

57 81.SR31PKG1150 Tellabs PanoramaPON Network Management Software/Optical LAN Software Package v31.4.0 1 EA

5.1 Government-Furnished Information, Facilities, and Equipment

5.1.1 Government Furnished Information and Facilities. Government furnished information, such as building locations, required by the contractor for the performance of this contract will be provided with each support request. All information received remains the property of the United States Government.

The Contractor may be subject to the Privacy Act (Title 5 of U.S. Code, Section 552.a). Reports and data shall be identified and safeguarded accordingly. Agency procedures shall be followed. The Contractor shall ensure that contractor employees assigned to this requirement are briefed annually on properly identifying and handling privacy act data/information.

5.1.2 Other Government-Furnished Information, Facilities, and Equipment. A list of other Government-furnished information, facilities, and equipment that will be required for on-site support will be provided upon award to the Contractor providing services under this contract.

6.0 CONTRACTING OFFICER’S REPRESENTATIVE (COR)

In order to expedite the administration of this contract, the following delineation of duties is provided. The names, addresses, and phone numbers for these offices or individuals are included elsewhere in the contract award document. The office or individual designated as having responsibility should be contacted for any questions, clarifications or information regarding the administration of this function assigned.

The name of the COR for this contract will be provided at the time of contract award.

In the absence of the COR named above (due to reasons such as leave, illness, or official travel), all responsibilities and functions assigned to the COR shall be the responsibility of the COR’s supervisor, acting on behalf of the COR.

6.1 The Contracting Officer’s Representative (COR), TBD AT TIME OF AWARD, is responsible for interface with the contractor and performance of duties set forth below. It is emphasized that only the Procuring Contracting Officer (PCO) has the authority to modify the terms of the contract. In no event will any understanding, agreement, modification, change order, or other matter deviating from the terms of the basic contract between the contractor and any other person be effective or binding on the government. If in the opinion of the contractor an effort outside the scope of the contract is requested, the contractor shall promptly notify the PCO in writing. No action may be taken by the contractor unless the PCO has issued a contractual change. The COR duties are as follows:

a. Technical Interface

1. The COR is responsible for all Government technical interface concerning the contractor and furnishing technical instructions to the contractor. These instructions may include: technical advice/recommendations/clarifications of specific details relating to the technical aspects of the contract requirements; milestones to be met within the general terms of the contract or specific subtasks of the contract; or, any other interface of a technical nature necessary for the contractor to perform the work specified in the contract or order. The COR is the point of contact through whom the contractor can relay questions or problems of a technical nature to the PCO.

2. The COR is prohibited from issuing any instruction which would constitute a contractual change.

The COR shall not instruct the contractor how to perform. If there is any doubt whether technical instructions contemplated fall within the scope of work, contact the PCO for guidance before transmitting the instructions to the contractor.

3. When, in the opinion of the contractor; the COR request effort outside the existing scope of the contract, the contractor shall promptly notify the Contracting Officer in writing. No action shall be taken by the contractor under such direction until the Contractor Officer has issued a modification to the contract (or delivery order) or has otherwise resolved the issue.

b. Contract Surveillance

1. The COR shall monitor the contractor’s performance and progress under the contract. In performing contract surveillance duties, the COR should exercise extreme care to ensure that he/she does not cross the line of personal services. The COR must be able to distinguish between surveillance (which is proper and necessary) and supervision (which is not permitted). Surveillance becomes supervision when an individual goes beyond enforcing the terms of the contract. If the contractor is directed to perform the contract services in a specified manner, the line is being crossed. In such a situation, the COR’s actions would be equivalent to using the contractor’s personnel as if they were government employees and would constitute transforming the contract into one for personal services.

2. The COR shall monitor the contractor’s performance to see that inefficient or wasteful methods are not being used. If such practices are observed, the COR is responsible for taking reasonable and timely action to alert the contractor and the PCO to the situation.

3. The COR will take timely action to alert the PCO to any potential performance problems. If performance schedule slippage is detected, the COR should determine the factors causing the delay and report them to the PCO, along with the contractor’s proposed actions to eliminate or overcome these factors and recover the slippage. Once a recovery plan has been put in place, the COR is responsible for monitoring the recovery and keeping the PCO advised of progress.

4. If the Contractor Performance Assessment Reporting System (CPARS) is applicable to the contract, the COR is responsible for completing a Contractor Performance Assessment Report (CPAR) in the CPARS Automated Information System (AIS). The initial CPAR, under an eligible contract, must reflect evaluation of at least 180 days of contractor performance. The completed CPAR, including contractor comments, if any, (NOTE: contractors are allowed 30 days to input their comments) should be available in CPARS AIS for reviewing official (PCO) review no later than 270 days after the start of contractor performance. Subsequent CPARS covering any contract option periods should be ready at 1-year intervals thereafter.

c. Invoice Review and Approval/Inspection and Acceptance:

1. The COR is responsible for all quality assurance of services performed and acceptance of the services or deliverables. The COR shall expeditiously review copies of the contractor’s invoices or vouchers, certificate of performance and all other supporting documentation to determine the reasonableness of the billing. In making this determination, the COR must take into consideration all documentary information available, and any information developed from personal observations.

2. The COR must indicate either complete or partial concurrence with the contractor’s invoice/voucher by executing the applicable certificate of performance furnished by the contractor.

3. The COR will provide the RCO with copies of acceptance documents such as Certificates of Performance.

4. Upon completion of all services under the contract, the COR shall work with the Contractor to obtain and execute a final invoice no more than 60 days after completion of the contract performance. The COR shall ensure that the invoice is clearly marked as a “Final Invoice.”

d. Contract Modifications/Orders Under Indefinite Delivery Contracts

1. The COR is responsible (if necessary) for developing the statement of work for task orders, change orders, or modifications and for preparing an independent government cost estimate of the effort described in the proposed statement of work.

2. The COR shall provide available and relevant Past Performance information with each request for new Task Orders. The COR shall review and evaluate the contractor’s proposal and furnish comments and recommendations.

e. Administrative Duties

1. The COR is responsible for taking appropriate action on technical correspondence pertaining to the contract and for maintaining files on each contract. This includes all modifications, government cost estimates, contractor invoices/vouchers, certificates of performance, DD 250 forms and contractor’s status reports.

2. The COR shall maintain files on all correspondence relating to the contractor performance, whether satisfactory or unsatisfactory, and on trip reports for all government personnel visiting the contractor’s place of business for the purposes of discussing the contract.

3. The COR must take prompt action to provide the PCO with any contractor or technical code request for change, deviation or waiver, along with any supporting analysis or other required documentation.

f. Security. The COR is responsible for ensuring that any applicable security requirements are adhered to.

g. Standards of Conducts. The COR is responsible for reading and complying with all applicable agency standards of conduct and conflict of interest instructions.

h. Written Report/Contract Completion Statement

1. The COR is responsible for timely preparation and submission to the PCO, of a written, annual evaluation of the contractor’s performance. The report shall be submitted within 30 days prior to the exercise of any contract option and 60 days after contract completion. The report shall include a written statement that services were received in accordance with the Contract terms and that the contract is now available for close-out. The report shall also include a statement as to the use made of any deliverables furnished by the contractor. For contracts where delivery orders are issues, one consolidated report which addresses all actions under the contract may be submitted.

2. If the Contractor Performance Assessment Reporting System (CPARS) is applicable to the contract, the COR is responsible for completing a final Contractor Performance Assessment Report (CPAR) in the CPARS within 30 days of contract completion.

6.2 The COR is responsible for providing necessary assistance to the Contracting Officer in de-obligations by verifying all service invoices and payments are accurate and paid, international service invoices are proper and accurate, and assisting in performing contract close-out in accordance with FAR 4.804, Closeout of Contract Files.

7.0 QUALITY CONTROL PLAN

7.1 Internal Review

A description of the internal review process including who shall perform the review; the frequency; the method, and a listing of the service under review. The Contractor shall accomplish all work with adequate internal controls and review procedures, which shall be put in place by the Contractor to eliminate conflicts, errors and omissions, and ensure technical accuracy.

7.2 Compliance

The Contactor shall comply with all requirements of the statement of work and documents attached or referenced.

7.3 Approach and Procedures

To communicate with the Government, handling corrective action without dependence upon Government direction; and identifying and implementing potential improvements to the program service and capabilities.

7.4 Inspection

Quality control inspection system covering all contract services. It must specify areas to be inspected on both a scheduled or unscheduled basis and the frequency of the inspections. It must specify how inspections are to be conducted, e.g. random, visual, customer complaint, etc. The Contractor shall perform inspections, maintain quality control, and provide the COR with paper copies upon completion.

7.5 Personnel Qualification

The name(s) and qualification of the individual(s) tasked to perform quality control inspections and the extent of their authority.

7.6 Deficiencies

A method of identifying and reporting deficiencies in the quality of services performed and taking corrective action before the level of performance becomes unsatisfactory.

8.0 QUALITY ASSURANCE MONITORING

8.1 The contractor is responsible for maintaining the acceptable quality level of performance as required by the PRS during vacation periods for support personnel. The determination of how to do that is the Contractor’s responsibility.

8.2 The COR will conduct an initial review of the Contractor’s quality control process to verify its adequacy. During the course of service performance, the COR will monitor the process for managing performance in a quality, timely, complete, safe, and cost-efficient manner. Level of surveillance will initially be set to assure the COR that requirements of the PWS are being met and that a process exists and is in place to ensure quality. If, during the course of this surveillance, the COR discovers the service provider is not complying with the established level of quality, the COR may increase the level of surveillance. If performance exceeds the established level of quality, the COR may decrease the level of surveillance. All documents to support methods of surveillance shall be filed in a Quality Assurance file for the contract.

8.3 The Government will evaluate the Contractor’s performance each time service is performed by appointed personnel, known as Contracting Officer Representatives (COR) or Task Order Manager (TOM), to monitor performance to ensure services are received. The COR will also evaluate the Contractor's performance through scheduled on-site inspections of the Contractor's quality control program. The COR may inspect each task as scheduled or increase the number of quality control inspections if deemed appropriate because of repeated failures discovered during quality control inspections. Likewise, the Government may decrease the number of quality control inspections if merited by performance. The Government will periodically inspect the environmental condition of selected buildings to ensure compliance with regulatory standards.

8.4 The Contractor shall conduct internal reviews of program performance by using the approach and benchmarks delineated in the QCP. The Contractor shall provide the results of these evaluations to the Government quarterly.

The Government will be responsible to perform periodic Quality Assurance inspections on work accomplished by any technician.

8.5 The Contractor shall conduct internal reviews of program performance by using the approach and benchmarks delineated in the QCP. The Contractor shall provide the results of these evaluations to the Government quarterly.

The Government will be responsible to perform periodic Quality Assurance inspections on work accomplished by any technician.

8.6 A file of all quality control inspections, and any corrective actions required shall be maintained by the Contractor and made available to the Government when requested.

8.7 QUALITY ASSURANCE SURVEILLANCE PLAN

8.7.1 Quality Assurance Surveillance Plan (QASP). The government shall monitor Contractor(s) performance in accordance with the Quality Assurance Plan (QASP). The COR will evaluate the contractor's performance by using a QASP and Performance Requirement Summary Objectives to assure services meet contract requirements. The Government's QASP is not a substitute for Quality Control by the contractor. This QASP is intended to provide the Government’s Contracting Officer’s Representative (COR) an effective and systematic method of surveillance for each service in the PWS.

8.7.2 Purpose. This QASP has been developed to provide the standard of surveillance for monitoring contractor services in support of this contract. The COR will be appointed at the time of award and COR contact information will be provided. The COR will supervise the performance of Quality Assurance Evaluators (QAEs) and will use this QASP to ensure the standards of the contract are being met. The QASP will be applied in the administration of the EMCS support service contract to ensure Performance Work Statement (PWS) services meet the Government’s technical requirements for quality and completeness at the cost and within the timeframes established by the contract.

8.7.3 Performance Standards. The QASP provides a systematic method to evaluate the service the contractor is required to furnish. The COR will assess the contractor’s performance to ensure the contractor is performing the specified standards. The standards for this contract are stated in the Performance Requirement Summary (PRS) included in this QASP. This plan outlines procedures and guidelines that will be used to monitor the Contractor’s compliance with submitting deliverables and ensure all work is in accordance with the contract requirements. The Contractor is the owner of the quality control process and is responsible for developing, implementing, and modifying procedures that will produce the desired outcomes and result in performance of work within the required standards. The intent of the QASP is to ensure that the Contractor is complying with its quality control systems

8.7.4 Management and Oversight. The QASP is based on the premise that the contractor, not the

Government, is responsible for the management and any Quality Control action required to meet the terms of the contract. The performance requirements recognize that the contractor is not a perfect manager, and that unforeseen requirements and uncontrollable problems do occur. Good use of the adequate Quality Control Plan will allow the contractor to operate within specific performance requirements. QASPs are designed to be objective, fair, and consistent in evaluating contractor performance against the provided standards. The Government resources shall have the responsibilities for the implementation of this QASP as follows:

a. Contracting Officer. The Contracting Officer ensures performance of all necessary actions for effective contracting, ensures compliance with the terms of the contract, and safeguards the interests of the United States in the contractual relationship. It is the Contracting Officer that assures the Contractor receives impartial, fair, and equitable treatment under the contract. The Contracting Officer is ultimately responsible for the final determination of the adequacy of the Contractor’s performance.

b. Contracting Officer’s Representative (COR). The COR is responsible for technical administration of the contract and assures proper Government technical surveillance of the Contractor’s performance. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf.

Any changes that the Contractor deems may affect contract, price, terms, or conditions shall be referred to the Contracting Officer for action

8.7.5 Acceptable Quality Levels (AQLs). AQLs have been established in the PRS and provide performance standards that the Contractor shall meet in performing the contract. In the event the contractor does not meet the established AQLs, the Contracting Officer has the right to exercise the negative incentives stated in this QASP.

8.7.6 Negative Incentives. If any of the performance requirements does not meet the AQL set in the PRS table, the COR shall document the discrepancy(s) and shall notify the contractor promptly. The Contracting Officer will be contacted and notified of the discrepancy(s) and corrective actions recommendation. When the performance is below the AQL standard, the Government may implement a negative incentive that includes increased surveillance and/or contractor reporting, as well as documentation on the Contractor's Performance Assessment Reporting System (CPARS). If the contractor's performance does not improve by the second month, a meeting will be held to review additional corrective actions or to determine financial penalties to be assessed to the contractor.

8.7.7 Notification. The COR will notify the Contracting Officer (KO), in writing, of unacceptable quality levels. The KO will provide written notification of discrepancies on a monthly basis, or immediately if the situation significantly affects the well-being of the project. The contractor will be given the opportunity to respond, in writing, to each discrepancy.

8.7.8 Response. The Contractor shall provide a written response to the cause and the corrective action to prevent recurrence within ten (10) working days after receipt of the COR and/or KO notification.

The Contractor should cite specific quality assurance program procedures or new procedures instituted to prevent recurrence.

8.7.9 Records. The COR will maintain contract surveillance files as directed by the KO. Surveillance files will include, as a minimum, the following documentation for this Firm-Fixed Priced task order contract with a Not-to-Exceed (NTE) estimated International realistic budget set by the COR, the Technical Point of Contact and the Comptroller:

a. COR designation and appointment letters.

b. A copy of the contract and all contract modifications.

c. QASP, Quality Control Plan, and any other monitoring tools, checklists, etc.

d. All correspondence including KO/COR notifications and the Contractor’s responses.

e. Monthly and Annual reviews in Surveillance and Performance Monitoring (SPM).

f. Copies of deficiency reports that may be submitted in support of unacceptable performance identified during the performance period by the COR, or when there is a significant change in the assessment in one or more evaluation areas.

g. Annual in-progress reviews conducted and entered into SPM.

h. The COR and Assessing Official will complete an annual Period of Performance CPARS reports for task orders over $1 Million.

8.7.10 Ratings. Past performance information shall be entered into CPARS, the Government wide evaluation reporting tool for all past performance reports on contracts and orders. Each factor and subfactor used shall be evaluated and a supporting narrative provided. Each evaluation factor shall be rated in accordance with a five-scale rating system (i.e., exceptional, very good, satisfactory, marginal, and unsatisfactory).

8.7.11 Recording Observations. The COR shall use surveillance logs to record information on scheduled observations and deficiencies noted. Each observation is recorded on the log. The documents then become a formal record. The contractor is to be informed in writing each time that a deficiency is found during scheduled observations. The COR makes a notation on the surveillance log of the date and time the deficiency was discovered, and subsequently requests that the contractor initial the notation, documents notification of the deficiency only.

8.7.12 Potential Unacceptable Performance. The COR must identify the specific service that is unacceptable and the possible causes and ask a number of questions, which if answered, will normally pinpoint the source of the problem.

8.7.13 Documenting Unacceptable Performance. The COR must attempt to resolve the problem with the contractor. The original log and the attempted solution (along with an evaluation of results) are forwarded to the KO through the COR. Based on the severity of the discrepancy and the success of the solution, the COR will notify the KO. The contractor shall complete a response in accordance with section 13.7 to the unacceptable evaluation if requested by the KO or by its their choice.

8.7.14 Documents Corrective Actions on Improper Invoice Acceptance. The COR, Comptroller, and

Technical Point of Contact MUST document actions taken to correct improper invoices and submit a Corrective Actions Letter to the Contracting Officer within 90 days for the improper payment for task order services.

8.7.15 Taking Action by COR.

a. The COR may evaluate the contractor’s performance and document any non-compliance, but only the KO may take action against the contractor for an unacceptable rating.

b. The COR, unit Comptroller, and Technical Point of Contact is responsible and accountable for verifying accurate and timely invoice for payment acceptable and will verify all invoices are correct in quality, quantity, fiscal year, period of performance, reporting, timely, complete, proper and accurate.

c. The COR, unit Comptroller, and Technical Point of Contact will be responsible for illegal or incorrect payments resulting from improper approval of inaccurate invoices in the incorrect amount on the incorrect CLIN in the incorrect fiscal year.

d. The COR, unit Comptroller, and Technical Point of Contact are entrusted with approving invoices with payment in public funds and are accountable for improper payments. The COR must contact DFAS and the contractor on the task order and correct COR, Comptroller, and Technical Point of Contact improper payments in each fiscal year prior to the fiscal year ending the Period of performance.

e. The COR, unit Comptroller, and Technical Point of Contact is responsible and accountable to correct all invoice and payment errors and assist the MCIEast, Regional Contracting Office with de-obligations.

f. When the contractor’s performance is unacceptable and a formal action is indicated, the COR will determine what action is appropriate for the specific circumstances and make a recommendation to the KO.

8.7.16 Documentation. The COR retains a copy of all inspection schedules and surveillance activity logs during the course of the contract and forwards them for inclusion in the contract file at the end of the surveillance period. However, when a specific service becomes unsatisfactory during a surveillance period, the inspection documentation supporting the contract discrepancy report is forwarded to the

KO.

9.0 PERFORMANCE REQUIREMENTS SUMMARY

PERFORMANCE OBJECTIVE

PERFORMANCE

REQUIREMENTS

ACCEPTABLE

QUALITY

LEVEL (AQL)

SURVEILLANCE

METHOD /

FREQUENCY

INSPECTOR

INCENTIVE

Furnish all personnel, management, transportation, shipment, material, parts, supplies, and equipment for the maintenance of the Infinera/Tellabs Optical Transport Networks (OTN) including Gigabit Passive Optical Network (GPON) systems.

In accordance with PWS Section 3.1.1

85%

- Timeliness

-Quality -Accuracy

Observation Random /Monthly

COR

Exercise Option Provide remote and on-site maintenance, diagnostics, routine technical assistance, and emergency technical assistance services as required.

PWS Section 3.1.2

85%

- Timeliness

Contractor shall immediately provide a service or support ticket number for tracking and reference of each individual R&R and/or technical support request.

PWS Section 3.1.2

85%

- Timeliness

Services shall be performed in compliance with the provisions contained within the contract.

PWS Section 3.1.3

85%

- Timeliness

Contractor shall be responsible for all technical publications and manuals.

In accordance with PWS Section 3.1.4

85%

- Timeliness

Ensure the Government has direct unlimited (24-hour-a-day, seven (7) day-a-week) access to the Infinera/Tellabs Technical Assistance Center (TAC) for all service affecting and non-service affecting troubles.

Section 3.1.5

Provide testing, diagnostic fault isolation, problem resolution, and system restoration from the TAC facilities for the Infinera/Tellabs DWDM/GPON systems. Remote support shall include both telephonic assistance and on-site assistance to the DWDM/GPON systems.

PWS Section 3.1.6

Ensure the response time from Infinera/Tellabs TAC support shall be within four hours for non-critical issues and the response time for a critical issue affecting service(s) shall be immediate.

PWS Section 3.1.8

Ensure on-site technical support by a Infinera/Tellabs technical engineer shall be provided under this contract if the Infinera/Tellabs TAC determines that an issue cannot be diagnosed or resolved remotely.

PWS Section 3.1.9

Ensure response time for the on-site technical support shall be within 24 hours of notification.

PWS Section 3.1.10

85%

- Timeliness

Ensure the Government has access to all available and applicable upgrades, updates, and licenses.

Section 3.1.11

85%

- Timeliness

Contractor shall provide Advanced Replacement of a device or part of a device for the expedited resolution of a problem prior to sending a faulty device to the OEM.

PWS Section 3.1.13

85%

- Timeliness

Contractor shall ensure a 15 business-day turnaround time allotted for the testing, repair, revision updating, and return of an in/out-of-warranty item that is sent for repair. Items no longer supported by OEM for advanced replacement or 15-day response shall be handled with best-effort response time.

PWS Section 3.1.15

Replacement devices shall be shipped from Infinera/Tellabs on the same business day of the request if the request is made by 3 PM EST.

PWS Section 3.1.13

85%

- Timeliness

10.0 FACILITIES, ENVIRONMENTAL, AND LEGAL

10.1 FACILITIES

10.1.1 OSHA Compliance

Government facilities have been inspected for compliance with the Occupational Safety and Health Act (OSHA). No hazards have been identified. Should a hazard be subsequently identified, the Government corrects OSHA hazards according to base-wide Government developed and approved plans of abatement taking into account safety and health priorities. A higher priority for correction will not be assigned to the facilities provided hereunder merely because of this contracting initiative. The fact that no such conditions have been identified does not warrant or guarantee that no possible hazard exists. The facilities as furnished will be adequate to meet the responsibilities of the Contractor. Compliance with OSHA and other applicable laws and regulations for the protection of employees is exclusively the obligation of the Contractor. Further, the Government will assume no liability or responsibility for the Contractor's compliance or noncompliance with such requirements, with the exception of the aforementioned requirement to make corrections according to approved plans of abatement subject to base-wide priorities.

10.1.2 Facilities Restrictions

These facilities shall only be used in performance of this contract.

10.1.3 Accidents and Incidents

The Contractor shall notify the Contracting Officer Representative immediately after the occurrence of all accidents and incidents resulting in either personal injury, loss of life, impact to the environment or property damage to a government facility or equipment. The contractor shall submit a completed copy of and supplemental information within four (4) working days of the accident or incidents.

10.1.4 Safety Regulations

The Contractor shall obey and conform to all OSHA and Base Safety Regulations. Base Safety Regulations may be obtained from the Base Safety Officer at Camp Lejeune. The Contractor shall maintain accurate records and report to the Contract Administrator within 16 working hours after occurrence, exposure data and all accidents resulting in death, traumatic injury, occupational disease, or damage of property, materials, supplies, and/or equipment incidental to contract performance. The Contract administrator will notify the Contractor of any noncompliance with the foregoing provisions and the action to be taken. The Contractor shall, after receipt of such notice, immediately correct the condition. If the Contractor fails or refuses to comply with safety requirements, the Contracting Officer may issue an order stopping all or part of the work until satisfactory corrective action has been taken. No part of the time lost due to any such stop order shall be made the subject of claims for extension of time or for excess costs or damages to the Contractor. The Contractor shall confer with the Base Safety Officer to coordinate and implement applicable safety rules and regulations prior to commencement of contract work. The Government shall maintain the right to inspect for safety conditions and safe working practices periodically or as considered necessary by the Contracting Officer or safety personnel.

10.2 ENVIRONMENTAL

10.2.1 Notification of Hazardous Spills

The Contractor shall call 911 first and then notify the COR and MO immediately of any hazardous material spill or release.

10.2.2 HAZMAT

The Contractor shall attend the Government provided instruction training for HAZMAT and Environmental Compliance Officers. Contractor shall appoint an individual as HAZMAT and Environmental Compliance Officer.

10.3 LEGAL

10.3.1 Legal Compliance

The Contractor shall comply with all federal, state, and local environmental laws.

10.3.2 Compliance with Laws and Regulations

The Contractor shall ensure…