TOC Solicitation 693JK423R600003 as PUBLISHED in PDF in SAM.gov on March 27 2023.pdf

SOLICITATION, OFFER AND AWARD

1. THIS CONTRACT IS A RATED

ORDER UNDER DPAS (15 CFR 700)

RATING PAGE OF PAGES

1 145

2. CONTRACT NUMBER 3. SOLICITATION NUMBER

693JK423R600003

4. TYPE OF SOLICITATION

SEALED BID (IFB)

X NEGOTIATED (RFP)

5. DATE ISSUED

03/27/2023

6. REQUISITION/PURCHASE NUMBER

7. ISSUED BY CODE M-63-MOWERY 8. ADDRESS OFFER TO (If other than Item 7)

US Department of Transportation

OST Acquisitions Services M-63

1200 New Jersey Ave S.E.

James H. Mowery III, CO

Washington DC 20590

NOTE: In sealed bid solicitations "offer" and "offeror" mean "bid" and "bidder".

SOLICITATION

9. Sealed offers in original and copies for furnishing the supplies or services in the Schedule will be received at the place specified in Item 8, or if hand carried, in the depository located in until l time

(Hour)

05/05/2023 (Date)

CAUTION: LATE Submissions, Modifications, and Withdrawals: See Section L, Provision No. 52.214-7 or 52.215-1. All offers are subject to all terms and conditions contained in this solicitation.

10. FOR

INFORMATION

CALL:

A. NAME

B. TELEPHONE (NO COLLECT CALLS) C. E-MAIL ADDRESS

James.mowery@dot.gov

AREA CODE

NUMBER

EXT.

11. TABLE OF CONTENTS

(X) SEC. DESCRIPTION PAGE(S) (X) SEC. DESCRIPTION PAGE(S)

PART I - THE SCHEDULE PART II - CONTRACT CLAUSES

X A SOLICITATION/CONTRACT FORM X I CONTRACT CLAUSES

X B SUPPLIES OR SERVICES AND PRICES/COSTS PART III - LIST OF DOCUMENTS, EXHIBITS AND OTHER ATTACH.

X C DESCRIPTION/SPECS./WORK STATEMENT X J LIST OF ATTACHMENTS

X D PACKAGING AND MARKING PART IV - REPRESENTATIONS AND INSTRUCTIONS

X E INSPECTION AND ACCEPTANCE X

K

REPRESENTATIONS, CERTIFICATIONS AND

OTHER STATEMENTS OF OFFERORS

X F DELIVERIES OR PERFORMANCE

X G CONTRACT ADMINISTRATION DATA X L INSTRS., CONDS., AND NOTICES TO OFFERORS

X H SPECIAL CONTRACT REQUIREMENTS X M EVALUATION FACTORS FOR AWARD

OFFER (Must be fully completed by offeror)

NOTE: Item 12 does not apply if the solicitation includes the provisions at 52.214-16, Minimum Bid Acceptance Period.

12. In compliance with the above, the undersigned agrees, if this offer is accepted within calendar days (60 calendar days unless a different period is inserted by the offeror) from the date for receipt of offers specified above, to furnish any or all items upon which prices are offered at the price set opposite each item, delivered at the designated point(s), within the time specified in the schedule.

AWARD (To be completed by government)

19. ACCEPTED AS TO ITEMS NUMBERED 20. AMOUNT 21. ACCOUNTING AND APPROPRIATION

22. AUTHORITY FOR USING OTHER THAN FULL AND OPEN COMPETITION:

10 U.S.C. 2304 (c) ( ) 41 U.S.C. 253 (c) ( )

23. SUBMIT INVOICES TO ADDRESS SHOWN IN

(4 copies unless otherwise specified)

ITEM

24. ADMINISTERED BY (If other than Item 7) CODE 25. PAYMENT WILL BE MADE BY CODE

26. NAME OF CONTRACTING OFFICER (Type or print)

James H. Mowery III

27. UNITED STATES OF AMERICA

(Signature of Contracting Officer)

28. AWARD DATE

IMPORTANT - Award will be made on this Form, or on Standard Form 26, or by other authorized official written notice. AUTHORIZED FOR LOCAL REPRODUCTION

13. DISCOUNT FOR PROMPT PAYMENT

(See Section I, Clause No. 52.232.8)

10 CALENDAR DAYS (%) 20 CALENDAR DAYS (%) 30 CALENDAR DAYS (%) CALENDAR DAYS (%)

14. ACKNOWLEDGEMENT OF AMENDMENTS

(The offeror acknowledges receipt of amendments to the SOLICITATION for offerors and related documents numbered and dated):

AMENDMENT NO. DATE AMENDMENT NO. DATE

15A. NAME

AND

ADDRESS

OF

OFFEROR

CODE FACILITY 16. NAME AND TITLE OF PERSON AUTHORIZED TO SIGN OFFER

(Type or print)

15B. TELEPHONE NUMBER 15C. CHECK IF REMITTANCE ADDRESS

IS DIFFERENT FROM ABOVE - ENTER

SUCH ADDRESS IN SCHEDULE.

17. SIGNATURE 18. OFFER DATE

AREA CODE NUMBER EXT.

Previous edition is unusable STANDARD FORM 33 (Rev. 9-97)

Prescribed by GSA - FAR (48 CFR) 53.214(c)

SECTION A – SOLICITATION / CONTRACT FORM SECTION A –

SOLICITATION / CONTRACT FORM

See Solicitation Form above. And see the Executive Summary given below.

EXECUTIVE SUMMARY

This combined competitive 8(a)-set-aside Synopsis and Solicitation seeks proposals for providing contractor-support-services to the U. S. Department of Transportation’s (DOT’s)

Transportation Operations Center (TOC) in the Washington, D. C. area.

QUESTIONS: No telephone calls, please. Instead, all questions concerning this

Solicitation shall be e-mailed simultaneously to james.mowery@dot.gov and to

Jasmine.Lilly@dot.gov and to Matthew.Konopka@dot.gov and to

Michael.McClelland@dot.gov and Enrique.Raba@dot.gov and preferably within 10 calendar-days after the date on which this Solicitation was published in SAM.gov .

This procurement’s supporting Procurement Request

(PR) currently has no funding on it. Further, DOT cannot and will not reimburse any offeror for any of its costs incurred in preparing and submitting a proposal in response to this Solicitation. Therefore, each offeror would be proceeding entirely at its own risk in compiling and submitting a proposal in response to this Solicitation.

All proposals submitted in response to this Solicitation must be received by at least one of— and, preferably, by all of, the following addressees by 11:30 PM Eastern Daylight Time May

14, 2023: james.mowery@dot.gov; Matthew.Konopka@dot.gov; Jasmine.Lilly@dot.gov, Leonel.Raba@dot.gov, and Michael.McClelland@dot.gov .

Because this is an 8(a)-set-aside Solicitation, each prime offeror submitting a proposal under this Solicitation must be an SBA-Certified 8(a) Program Participant.

The NAICS Code for this procurement is 541513 (Computer Facilities and Management

Services (Size Standard $37.0 Million). Therefore, each prime offeror must be qualified to perform work classified within NAICS Code 541513.

This Solicitation’s resulting contract-awardee must have a Unique Entity Identifier number

(UEI number) in the System for Award Management (SAM) in SAM.gov, and must also be registered and listed, with an active status, in SAM.gov .

Each SBA-certified 8(a) prime offeror may propose to use one or more subcontractor entities in a manner and to an extent not inconsistent with applicable SBA regulations and FAR provisions.

DOT anticipates that this Solicitation will lead to the awarding of only one contract, to the

SBA-Certified 8(a) Program Participant whose proposal provides the best value to the

Department. It is anticipated that this Solicitation’s resulting new contract will be a Time-mailto:james.mowery@dot.gov mailto:Jasmine.Lilly@dot.gov mailto:Matthew.Konopka@dot.gov mailto:Michael.McClelland@dot.gov mailto:Enrique.Raba@dot.gov mailto:james.mowery@dot.gov mailto:Matthew.Konopka@dot.gov mailto:Jasmine.Lilly@dot.gov mailto:Leonel.Raba@dot.gov mailto:Michael.McClelland@dot.gov and-Materials stand-alone contract (with no Task Orders), and it is estimated that the resulting new contract will have an effective date (i.e., starting-date) of September 1st , 2023.

The new TOC contract’s contractor-support-staff-members will be given open floor operational workspace and on-site computers and internet-service by DOT, and will be expected to work at an assigned Government workspace either inside a 24/7 watch center

(shared workspaces for day shift and evening shift) or at DOT’s Continuity Site in the case of the Information Management Specialist. The Information Management Specialist position will work at a Continuity Site on U.S. DOT property at Piney Point, Maryland and will have a

Government-issued cellular telephone and MiFi hotspot for continuity purposes and response.

Please refer to Section L of this Solicitation for pricing information and for estimated staffing table to use in compiling a Staffing Proposal and a Cost Proposal.

SECTION B – SUPPLIES or SERVICES and PRICES

This competitive acquisition is solicited in accordance with FAR Subpart 19.8 for the competitive 8(a) Program. This acquisition is restricted to qualified 8(a) Small Business

Concerns.

B.1 Description of Services

The contractor shall provide contractor-support-services to the U. S. Department of

Transportation’s (DOT’s) Transportation Operations Center (TOC) in the Washington, D.

C. area, in accordance with the Statement of Work set forth in this Solicitation’s major-

Section-C below.

One and only one Time-and-Materials stand-alone contract (“C” contract) is envisioned, as is stated above. The contract will have one Base-Year and four Option-Years.

B.2 Contract Term

It is anticipated that this Solicitation’s resulting new contract will have a one-year Base-

Period beginning on September 1, 2023, followed by four Option-Years.

If the Government (U.S. Department of Transportation Office of the Secretary of

Transportation) elects to exercise any of the contract’s option years, then it is estimated that written notification of the Government’s intent to exercise the option would be provided to the Contractor at least 30 calendar days before the contract expiration date.

B.3 Costs and Prices schedule

Please refer to the Staffing Estimate given in Section L of this Solicitation.

SECTION C - DESCRIPTION , SPECIFICATIONS, STATEMENT OF WORK

C.1 BACKGROUND

The Office of Security, Intelligence, and Emergency Response requires contract support service for the staffing of the 24-hour, 7 days a week, and 365 days per year Department of Transportation (DOT) Transportation Operations Center (TOC), which is located at

DOT Headquarters (HQ) at 1200 New Jersey Avenue, SE, Washington, D.C., 20590.

DOT has broad responsibilities for stewardship of the nation’s transportation systems. The

Department has a significant role, not only during routine operations, but also in times of natural crisis situations, during man-made emergencies, and when the Secretary’s

Emergency Response Team (ERT) is activated. This role includes collecting, analyzing, synthesizing, and distributing information pertaining to events as they affect the U.S.

transportation infrastructure, its systems, and assets. This information is then compiled, assessed, and distributed to stakeholders within DOT and across the Federal government.

The TOC provides information and communications resources to assist DOT to effectively manage day-to-day operations and support the Department’s emergency management, response, and recovery program in steady-state and emergency situations. Emergency situations may include but are not limited to: natural and technological disasters (e.g., hurricanes, earthquakes, major transportation accident, etc.), labor disputes, terrorist attacks, cyber- attacks, national security special events, security incidents, defense mobilization, and any transportation-related activity that has potential to affect the nation’s transportation systems. The TOC directly supports DOT in executing its responsibilities as lead for

Emergency Support Function #1 (Transportation) under the National Response Framework.

When required as a result of disasters, training, and/or other incidents/events, DOT TOC staff may be required to relocate to the Department’s alternate site to ensure uninterrupted

TOC operations. Relocating to this site will require travel beyond 50 miles from the DOT

HQ. TOC staff personnel need to be prepared to operate from the alternate site for extended periods of time.

C.2 SCOPE OF WORK

Under this contract, the Contractor shall be responsible for providing qualified staff to perform the tasks as identified in Section C.3. The purpose of this work is to support the

TOC in monitoring the nation’s transportation systems and report incidents, accidents, and/or threats to the system’s integrity. Additionally, the Contractor’s staff shall be responsible for analyzing and assessing information related to the transportation industry.

Methods of information assimilation and dissemination include, but are not limited to:

(1) Coordinating information sharing with established modal Emergency

Coordinators (ECs) and Department Leadership;

(2) Information sharing activities, such as telephonic notifications, e-mails, and various TOC daily and situational awareness reports, with local, State, and

Federal agencies;

(3) Multi-modal information sharing processes;

(4) Industry-level information sharing; and

(5) Screening all traditional local and national media sources including social media platforms.

The Contractor employee shall support the TOC by managing the emergency notification system, an emergency management information system, maintaining all the TOC contact and distribution lists, as well as managing TOC access lists to the facility that extends to classified information systems.

C.3 TASKS TO BE PERFORMED

The Contractor shall be responsible for performing the following tasks:

• Provide effective 24x7x365 monitoring of the nation’s transportation systems to ensure key DOT personnel have the necessary information on transportation-related incidents;

• Operate secure and other vital communication systems on behalf of the

Department;

• Provide immediate analysis of emergency incidents and initiate the appropriate response in accordance with the TOC standard operating procedure (SOP) and associated Appendices;

• Host Departmental customers by providing access to unclassified and classified information for the Department, to include unclassified and classified audio/video systems;

• Send emergency notifications to DOT employees and Contractor staff;

• Manage and maintain Information Technology (IT) systems, as well as all contact and distribution lists for the TOC;

• Participate in exercises and drills at the TOC or at the Department’s alternate site;

• Provide input for After-Action Reports (AAR), TOC drills, exercises, and real-world incidents and events; and

• Maintain positive and effective relationships with Federal, State, and local emergency operations centers to make certain that maximum situational awareness and information sharing is achieved.

The Contractor shall work as part of the TOC team at both the DOT HQ location and at the Department’s alternate site. The Contractor shall provide TOC Watch Support with up to a maximum of seven (7) full-time support members with the following breakdown:

• Six (6) Contract support positions at the 1200 New Jersey Avenue, SE DOT

Headquarters location broken down to the following:

• Three (3) Operations Specialists, Journeyman support members

• Two (2) Senior Operations Specialist support members

• One (1) Communications Specialist support member

• One (1) Information Management Specialist support position at the Department’s alternate site (Maryland) to assist with continuity of operations (COOP) and potential

ERT activations.

All Operations Specialists, Journeyman support positions at the DOT HQ shall be required to work 12-hour shifts. Shifts are primarily days from 7:00 am to 7:00 pm and nights from

7:00 pm to 7:00 am in a 24/7/365 environment (note: this is a typical operational Panama-style rotating schedule, involving four teams working for two days, taking two days off, and then working for three days rotating from days to nights approximately each quarter or every three months). All TOC Operations Specialists support primarily rotate from day shift to night shift approximately every quarter (3-4 months). All TOC Operations

Specialists support staff are required to be available to work both day and night shifts on a

365 days-a-year schedule, including weekends and holidays. Each Operations Specialist support position will work approximately 2,184 hours in a 12-month period (42 hours per week). During major disasters, activations, and mandatory communication testing, additional hours may be required. Telework days are not permitted; however, may be considered on temporary need based on work tempo, training needs, as well as health and safety considerations pertaining to Department guidance on COVID-19 or similar pandemic outbreaks concerns.

All Senior Operations Specialist support positions at the DOT HQ shall be required to work

12-hour shifts. Shifts are primarily days from 7:00 am to 7:00 pm (no night shift rotations) in a Panama-style schedule. All Senior Operations Specialist support staff are required to be available to work on a 365 days-a-year schedule, including weekends and holidays.

Each Senior Operations Specialist support position will work approximately 2,184 hours in a 12-month period (42 hours per week). During major disasters, activations, and mandatory communication testing, additional hours may be required. Telework days are not permitted; however, may be considered on temporary need based on work tempo, training needs, as well as health and safety considerations pertaining to Department guidance on COVID-19 or similar pandemic outbreaks concerns. Senior Operations

Specialist positions work at a higher level of performance and/or possess more experience or education than a Operations Specialist, Journeyman position. This provides an incentive to achieve a higher level of watch officer responsibility and overall work ethic.

The Communications Specialist support position shall work normal business hours primarily Monday through Friday, 40 hours per week at the Department’s HQ location.

Federal holidays and weekends are normally off; however, the Communications Specialist support position may need to work additional hours, including weekends and holidays, if required. Limited telework days may be considered based on work tempo, training needs, mandatory communications testing requirements, ERT activations, as well as health and safety considerations pertaining to Department guidance on COVID-19 or similar pandemic outbreaks concerns.

The Information Management Specialist support position shall work normal business hours primarily Monday through Friday, 40 hours per week at the Department’s alternate site. Federal holidays and weekends are normally off; however, the

Information Management Specialist position may need to work additional hours, including weekends and holidays, if required. Limited telework days may be considered based on work tempo, training needs, mandatory communications testing requirements, ERT activations, as well as health and safety considerations pertaining to

Department guidance on COVID-19 or similar pandemic outbreaks concerns.

RFP 693JK423R600001

C.3.1 KICK-OFF MEETING

Within two (2) business days after award, the Contractor shall meet with the Contracting

Officer’s Representative (COR) and TOC management at the DOT Headquarters Office, 1200

New Jersey Avenue, SE, Washington, D.C. 20590. The purpose of this meeting is to discuss meeting the outlined objectives. The Contractor shall be responsible for coordinating this meeting with the COR and TOC management.

C.3.2 INCOMING TRANSITION

The Contractor shall provide a plan for up to 30 days incoming transition from contract to contract to be submitted with the proposal. The Contractor shall coordinate with the

Government in planning and implementing a complete transition to the Contractor's support model. The Contractor shall collaborate with the Government to develop and deliver an

Incoming Transition Plan. The Government shall also designate a transition period for the incoming Contractor to coordinate and work with the incumbent Contractor. This transition plan shall include, but is not limited to:

• Coordination with Government representatives;

• Review, evaluation, and transition of current support services;

• Government-approved training and certification processes;

• Orientation phase and program to introduce Government personnel, programs, and users to the Contractor's team, tools, methodologies, and business processes; and

• Applicable company-specific briefing and personnel in-processing procedures.

C.3.3 OPERATIONS SPECIALIST, JOURNEYMAN/SENIOR OPERATIONS

SPECIALIST/COMMUNICATIONS SPECIALIST TASKS

Specific tasks to be performed by the Contractor at DOT HQ include:

The Operations Specialist tasks include the following:

• Work with fellow Federal Watch Officers, Assistant Senior Watch Officers, and Senior

Watch Officers as a team in monitoring the status of the nation’s transportation systems, reporting incidents, accidents, or threats to the system’s integrity and evaluate the potential impacts these events may have on transportation systems that could lead to critical events and crisis/emergency situations;

• Obtain information from a wide variety of communications equipment including e-mail, secure e-mail, telephone, secure telephone, facsimile, secure facsimile, high frequency radio, satellite telephone, and secure/unsecure Video Teleconferences (VTCs). When sending information, the contractor shall be responsible for determining the appropriate method of communication and using the proper format, priority, and distribution means as specified in the DOT TOC Standard Operating Procedures;

• Contribute to the efforts of situational awareness and emergency management by monitoring and disseminating items of interest to Departmental decision-makers and leadership;

• Develop and maintain close working relationships with personnel from other Federal and

State departments and agencies. He/she promotes DOT as the focal and central point of exchange for products and information;

• Become familiar and proficient with Web-based Emergency Operations Center (WebEOC) for statistical, reporting, and archiving purposes;

• Continually strive for increased responsibilities and watch operation skills through review and presentation of “best practice” changes to operations and information SOPs, checklists/templates, and other administrative processes and procedures;

• Oversee preparation and distribution of critical reports and alerts. As events occur, senior DOT staff may request briefings that summarize the significant issues posed by the events for the Secretary of Transportation, the White House National Security

Council, Congressional leadership members, or other interagency partners;

• Ensure all Requests for Information (RFI) are timely and effectively acted upon and coordinated with the Operating Administrations (OA), ECs, and partner departments and agencies for consistency and consensus. Assure all reports, presentations, and briefings for the Secretary are timely, accurate, and fully coordinated;

• Responsible for initiating and receiving nonsecure VTCs and secure VTCs. When necessary, this may require troubleshooting to identify and correct system problems, re-keying encryption devices, and operating peripheral devices through a console;

• Assist with emergency message dissemination as necessary. This requires using the contact lists and specific scenarios under which DOT employees and on-site Contractor staff will receive emergency notifications;

• Maintain appropriate, all necessary unclassified, Homeland Secure Data Network

(HSDN), and Joint Worldwide Intelligence Communication System (JWICS) accounts;

• Actively participate in exercises and drills as part of the TOC Watch; and

• Ensure familiarity and willingness to comply with all appropriate Departmental and TOC processes, procedures, and requests.

The Senior Operations Specialist tasks include the following:

• Assist with all Operations Specialist tasks above, to include:

• Provide training and feedback to other TOC personnel, ECs, and ERT members;

• Function as back up support for the TOC Communications Specialist, as needed; and

• Function as day shift on-site leads for the overall contract support team and interface with

TOC management, as needed.

The Communications Specialist tasks include the following:

• Assist, when possible and appropriate, with all Operations Specialist tasks above;

• Assist the Federal TOC Operations Officer with the day-to-day operational posture as it relates to the audio/video equipment and how information is displayed on the entire watchfloor;

• Primary scheduler, organizer, and facilitator for TOC room reservations, for both secure and nonsecure VTCs;

• Assists the Federal TOC Operations Officer with the organization and facilitation for mandatory, monthly communications testing under the Office of Science and Technology Policy/Office of Management and Budget Directive D-16-1, “Minimum Requirements for Federal Executive Branch Continuity Communications Capabilities”

• Provide subject matter expertise for a wide array of communication modes, to include Crisis Management Systems (CMS), secure vIPer telephone systems, secure and nonsecure facsimiles, the Defense Red Switch Network (DRSN) system, Department of Defense Mobility Classified Capability – Top Secret (DMCC-TS) telephones, and the Washington Area Warning and Alert System (WAWAS);

• Assist as a trusted agent for HSDN to set up new Department user accounts and issue account tokens for personal at DOT HQ; and

• Maintain TOC Master access list;

• Maintain TOC Master telephone/e-mail contact lists; and

• Maintain TOC Master distribution list and MS Outlook groups.

C.3.4 INFORMATION MANAGEMENT SPECIALIST SUPPORT TASKS

Specific tasks to be performed by the Contractor at the DOT alternate site include:

• Assist the Federal Alternate Site Manager with the day-to-day operational posture of the alternate site in a constant steady-state environment for potential COOP and/or ERT activations;

• Assist with hosting familiarization visits for Departmental, senior OA staff, ECs, and TOC personnel;

• Assist with National Special Security Events (NSSEs), as needed. These include but are not limited to State of the Union Addresses and incidents of national significance;

• Assist in administrating, maintaining, and training WebEOC and emergency notification system alerts;

• Takes direction from the Federal TOC Operations Officer and assists the Communications Specialist with mandatory, monthly communications testing under the Office of Science and Technology Policy/Office of Management and Budget Directive D-16-1, “Minimum Requirements for Federal Executive Branch Continuity Communications Capabilities”

• Perform active directory uploads to maintain communication groups in the emergency notification system database;

• Assist the Federal TOC Operations Officer with message templates for emergency use (requires HTML knowledge);

• Set up new user accounts and monitor users for dormant accounts;

• Perform basic board building and/or maintenance in WebEOC (requires HTML knowledge);

• Assist the Federal WebEOC System Owner and COR in coordinating issues with the WebEOC vendor;

• Maintain TOC Master access list for the alternate site;

• Maintain TOC Master telephone/e-mail contact lists for the alternate site;

• Maintain TOC Master distribution list and MS Outlook groups for the alternate site;

• Designated trusted agent for HSDN to set up new DOT user accounts and issue account tokens for the alternate site; and

• Assist TOC management with quarterly training visits to the alternate site to include communications equipment familiarity training.

C.3.5 PROGRAM MANAGEMENT TASKS

The Contractor shall designate a Program Manager. Under this task, the program management responsibilities include preparing the technical and administrative activities needed to implement the steps identified in this SOW and establishing a simple method of tracking progress that includes detailing the previous period’s work and issue areas.

The Program Manager shall ensure that deliverables are prepared and delivered in accordance with Section F.3. These tasks are included in the 250 hours allotted in the RFP under the

Program Manager CLIN. The Contractor shall assign an on-site Lead who will perform dual roles (on-site Lead/assigned TOC support position).

The Program Manager tasks shall include the following:

• Maintain quarterly TOC visits (virtual or on-site) to meet with Contract support members to promote a positive atmosphere, morale, and overall managerial support;

• When applicable and provided by TOC management, timely acknowledgment of above and beyond situational-based performance for Contract support personnel.

C.3.6 PHASE-OUT TRANSITION

At the conclusion of the contract, the Contractor, with assistance from the COR and TOC management shall begin the transition process by providing all necessary effort and assistance to the successor Contractor. This transition may be to a Government entity, another Contractor or to the incumbent Contractor under a new contract/order. The Contractor shall assist the

Government in planning and implementing a complete transition. This shall include formal coordination with Government staff and successor staff and management. It shall also include delivery of copies of existing policies and procedures, and delivery of required metrics and statistics. This phase-out process shall include, but is not limited to:

• Coordination with Government representatives;

• Review, evaluation, and transition of current support services;

• Government-approved training and certification process;

• Applicable company-specific debriefing and personnel out-processing procedures; and

• Return of all Government keys, identification/access cards, and equipment.

During the phase-out period, the Contractor shall provide a daily, or as needed, with a weekly summary report to the COR on the progress and status of the transition.

C.4 SUPERVISION OF CONTRACTOR EMPLOYEES

The Contractor shall provide personnel to ensure this contract is performed efficiently, accurately, on time, and in compliance with the requirements of this document. Specifically, the Contractor shall designate a manager to oversee the contract and supervise staff as outlined in task C.3.5 above.

C.5 QUALITY CONTROL PLAN

The Contractor shall prepare and adhere to a Quality Control Plan (QCP). The QCP shall initially be submitted with the offeror’s proposal and shall be updated no later than (NLT) 30 days after contract award. The QCP shall document how the Contractor shall meet and comply with the quality standards established in this statement of work. At a minimum, the

QCP shall include a self-inspection plan, an internal staffing plan, and an outline of the procedures that the Contractor will use to maintain quality, timeliness, responsiveness, customer satisfaction, and any other requirements set forth in this requirement.

C.6 CONTINGENCY OPERATIONS PLAN FOR PERSONNEL

Operating in a 24-hour, 7 days a week, and 365 days per year environment, the Contractor must be able to maintain support to the TOC with the adequate number of personnel to meet our

Federal mission for the United States. The Contractor shall have a plan to maintain employees to ensure regular operations can continue with minimal gaps of personnel. The Contractor shall be responsible to ensure the advertising, interviewing, and hiring of support members to maintain the adequate number of support cadre to meet mission needs. The Contractor shall prepare and submit a Contingency Operations Plan to the Government. The Contingency Operations Plan shall be due ten (10) calendar days after the award of the contract and will be updated on a quarterly basis, or as necessary.

The Contingency Operations Plan shall document Contractor plans and procedures to maintain full support during an emergency or an unexpected loss of personnel. The Contingency

Operations Plan shall include the following: A description of the Contractor’s emergency management procedures and policy;

• A description of how the Contractor will account for their employees during emergency situations (severe weather conditions, power outages, degradation to communications, for example);

• How the Contract Manager will communicate with their staff, both those on shift and those not on shift; the COR; and TOC management during such emergencies;

• A list of all primary and alternate points of contact for all Contractor personnel assigned to the TOC, to include telephone numbers, residential addresses, and e-mail addresses;

and

• A description of how the Contractor will maintain personnel to mitigate any critical gaps in workforce needs to ensure the Federal mission is met.

C.7 PHYSICAL DEMANDS

The work is moderately sedentary, with some local travel required for operational execution or training. Infrequent long-distance travel may be required for training, during an exercise or emergency, or during annual familiarization visits to the Department’s devolution site

(Georgia). In the event of travel, it shall be reimbursed in accordance with Section G.3.

In certain emergency situations, the incumbent may be expected to relocate within hours of notification for an extended period, in excess of 30 days, and operate under possible austere and physically demanding and stressful conditions.

C.8 WORK ENVIRONMENT

The work is performed in a typical operation center watchfloor setting. The TOC operates 24 hours-a-day and 365 days-a-year. The watch staff works 12-hour shifts. During special circumstances, such as a natural disaster or emergency situation, duties may require extensive periods of work and overtime.

C.9 APPLICABLE DOCUMENTS AND DEFINITIONS

Compliance Documents

The following documents provide specifications, standards, or guidelines that shall be complied with in order to meet the requirements of this Statement of Work and to be provided upon award:

• US DOT Strategic Plan 2022-2026

• S-60 All Threats, All Hazards Response and Recovery Deliberate Plan 2021

• TOC Standard Operating Procedure and Appendices, Orders, Directives, and Information

Guides

• Incident Notification and Communications agreements between the OAs and the

Office of Intelligence, Security and Emergency Response

• TOC Watch Operations Overview

• TOC Sensitive Compartmented Information Facility (SCIF) Operating Procedures

C.10 REFERENCE DOCUMENTS

The following documents may be helpful to the Contractor in performing the work described in this document. This list is not intended to be all inclusive:

Statutes and Regulations

• 49 U.S.C. §§ 101 (Purpose) and 301 (Leadership, Consultation, and Coordination)

• The Robert T. Stafford Disaster Relief and Emergency Assistance Act, 42 U.S.C. § 5121 et seq., as amended

• The Post-Katrina Emergency Management Reform Act of 2006, Title VI of the Department of Homeland Security Appropriations Act, 2007, Pub. L. 109-295

Executive Orders, Homeland Security Presidential Directives, and Presidential Policy Directives

• Executive Order 13961: Governance and Integration of Federal Mission Resilience, December 2020

• Homeland Security Presidential Directive 5 (HSPD-5), Management of Domestic

Incidents, February 28, 2003

• Presidential Policy Directive (PPD-8) National Preparedness, March 30, 2011

• PPD-21 Critical Infrastructure Security and Resilience, February 13, 2013

Other Applicable Authorities and Guidance

• National Incident Management System, October, 2017

• National Response Framework, October 2019

• Federal Continuity Directive 1, January 2017, and Federal Continuity Directive 2, June 2017

• DOT Continuity of Operations (COOP) Plans

• DOT Pandemic Flu Plan, March 2012TOC Standard Operating Procedures with Appendices, July 2022

• TOC Information and Welcome Guide, July 2022

SECTION D – PACKAGING AND MARKING

D.1 Marking

All deliverables submitted to the U.S. Department of Transportation shall clearly indicate the Contract

Number, Contractor's name, description of items contained therein and consignee's name and address for which the information is being submitted in accordance with the best commercial practices to meet the packing requirements of the carrier and ensure safe delivery at destination.

D.2 Payment of Postage and Fees

All postage and fees related to submitting information including forms, reports, submittals, etc., to the

Contracting Officer (CO) or the Contracting Officer's Representative (COTR) shall be paid by the

Contractor.

D.3 Packaging

Preservation, packing, and packaging of items for shipment shall be in accordance with commercial practice and adequate for acceptance by common carrier for safe transportation at the most economical rates. Pricing is Free on Board (F.O.B.) destination, meaning delivered at the contractor’s expense.

SECTION E – INSPECTION AND ACCEPTANCE

E.1 ACCESSIBILITY OF ELECTRONIC AND INFORMATION TECHNOLOGY

Each Electronic and Information Technology (EIT) product or service furnished under this contract shall comply with the Electronic and Information Technology Accessibility Standards (36 CFR

1194), as specified in the contract as a minimum. If the Contracting Officer determines any furnished product or service does not comply with the contract, you will be so notified in writing, and prompt corrective action shall be taken in accordance with the Inspection clause of the base contract.

E.2 52.252‐2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

This contract incorporates one or more clauses by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. Also, the full text of a clause may be accessed electronically at this address:

https://www.acquisition.gov/far/index.html

CLAUSES INCORPORATED BY REFERENCE

52.246‐4 Inspection of Services – Fixed Price (AUG 1996)

52.246‐6 I n s p e c t i o n ‐Time‐and‐Material and Labor Hour. (MAY 2001)

52.246‐16 Responsibility for Supplies (APR 1984)

52.246‐20 Warranty of Services (MAY 2001)

E.3 Inspection and Acceptance

The contractor shall provide deliverables in accordance with Section 4.0, deliverables and in accordance with the method of delivery specified in Section D.4.

The Contracting Officer Technical Representative is a government official who has been delegated specific technical, functional and oversight responsibilities for this contract. The Contracting

Officer Technical Representative is designated in the Contracting Officer Technical Representative appointment letter, issued by the Contracting Officer, and is responsible for inspection and acceptance of all services, incoming shipments, documents, and services.

http://www.acquisition.gov/far/index.html http://www.acquisition.gov/far/index.html

E.3.1 Acceptance Criteria

Certification by the Government of satisfactory services provided is contingent upon the

Contractor performing in accordance with the terms and conditions of this order, and all amendments.

E.3.2 Contractor Payment Processing

The Contractor is responsible for properly preparing and forwarding to the appropriate Government official, the invoice and receiving report for payment. The Contractor shall invoice in accordance with Section B of the contract order. The Contractor shall attach back up information to receiving reports for direct labor and Other Direct Costs (ODCs). Direct labor backup information shall reflect the person’s name, job title and quantity of hours worked for each pay period at a minimum. Backup information for ODCs shall list all elements of costs, such as travel breakout backup, including itinerary, dates of travel, name of employees traveling plus per diem costs shall accompany the receiving report. All travel costs shall be in accordance with Section 5.4.

E.3.3 Invoice Review

The Contracting Officer’s Representative (COR) and/or the Contracting Officer may reject or require correction of any deficiencies found in the invoice or receiving report. In the event of a rejected invoice or receiving report, the Contractor must be notified in writing by the COR concerning the specific reasons for rejection.

SECTION F - DELIVERIES OR PERFORMANCE

F .1 Period of Performance

Effective Date (Starting-Date) of Contract awarded from this Solicitation: September 1, 2023

Starting-date for Resulting Contract’s Period of Performance: September 1, 2023

Base Year of Resulting Contract: September 1, 2023 through August 31 2024

Option Year One of Resulting Contract: September 1, 2024 through August 31, 2025.

Option Year Two of Resulting Contract: September 1, 2025 through August 31, 2026.

Option Year Three of Resulting Contract: September 1, 2026 through August 31, 2027.

Option Year Four of Resulting Contract: September 1, 2027 through August 31, 2028.

F .2 Place of Performance

Place of performance is:

• U.S. Department of Transportation (DOT) Headquarters (SEFC Building), 1200 New

Jersey Avenue, S.E., Washington, DC 20590-0001

F.3 Observance of Legal Holidays and Excused Absence

a. The Government hereby provides notice and Contractor hereby acknowledges receipt that Government personnel observe the listed days as holidays:

Date Holiday

January 1 New Year's Day

Third Monday in January Birthday of Martin Luther King, Jr.

Third Monday in February Washington's Birthday

Last Monday in May Memorial Day

June 19 Juneteenth

July 4 Independence Day

First Monday in September Labor Day

Second Monday in October Columbus Day

November 11 Veterans Day

Fourth Thursday in November Thanksgiving Day

December 25 Christmas Day

January 20 every four years Inauguration Day

b. In addition to the days designated as holidays, the Government observes the following days:

Any other day designated by Federal Statute

Any other day designated by Executive Order

Any other day designated by the President's Proclamation

c. It is understood and agreed between the Government and the Contractor that observance of such days by Government personnel shall not otherwise be a reason for an additional period of performance, or entitlement of compensation. In the event the Contractor's personnel work during the holiday, they may be reimbursed by the Contractor, however, no form of holiday or other premium compensation will be reimbursed either as a direct or indirect cost, other than their normal compensation for the time worked. This provision does not preclude reimbursement for authorized premium pay, if applicable to this contract.

d. DOT may close a DOT facility for all or a portion of a business day as a result of (1) Granting administrative leave to non-essential DOT employees (e.g., unanticipated holiday or inclement weather); (2) Failure of Congress to appropriate operational funds; (4) or any other reason.

e. The Contractor shall continue to provide sufficient personnel to perform round-the-clock requirements of critical tasks already in operation or scheduled for performance during the period in which DOT employees are dismissed and shall be guided by any specific instructions of the

Contracting Officer or his/her duly authorized representative.

52.242‐15 Stop‐Work Order AUG 1989

52.242‐15 Alt I Stop‐Work Order (Aug 1989) ‐ Alternate I APR 1984

52.242‐17 Government Delay Of Work APR 1984

52.247‐34 F.O.B. Destination NOV 1991

52.247‐55 F.O.B. Point For Delivery Of Government‐

Furnished Property

JUN 2003

SECTION G - CONTRACT ADMINISTRATION DATA

G.1 Contract Management

Notwithstanding the Contractor’s responsibility for total management responsibility during the performance of this contract, the administration of the contract will require maximum coordination between the Department of Transportation and the Contractor.

The following individuals will be DOT’s points of contact during the performance of the contract:

1. Contract Administration

All contract administration will be performed by the Contracting Officer assigned to this requirement. The Contracting Officer assigned to administer this requirement is:

James H. Mowery III

Contracting Officer

U. S. Department of Transportation

OST/Acquisition Services Division

Workspace W83-497 (M-63)

1200 New Jersey Ave, SE Washington, DC 20590-0001 Phone Number: 202-

366-4959

Home Telework Phone Number: 703-

836-5924

E-mail: james.mowery@dot.gov

2. Contracting Officer’s Representatives assigned to this project:

Jasmine Lilly

Management and Program Analyst

U.S. Department of Transportation Office of Intelligence, Security and

Emergency Response, S-60

1200 New Jersey Ave, SE Suite

W56-489

Washington, DC 20590-0001

E-mail: Jasmine.Lilly@dot.gov

Phone Number: 202-366-9003

G.2 Invoice and Billing Requirements

Invoices shall contain the information required by FAR 52.232-25, Prompt Payment, including the contract number and applicable line item numbers.

mailto:ail:%20%20james.mowery@dot.gov

a. Any deductions required under the relevant contract’s Statement of Work will be taken from either the current month’s invoice (if the deduction is noted in time) or the following month’s invoice.

The Contractor shall provide invoicing on a in the following manner:

1. The Contractor shall invoice monthly for the period through the end of the month.

2. The Contractor shall invoice within fifteen (15) working days of the end of each period.

3. The Contractor must bill regardless of receipt of invoices from their own subcontractors.

4. The Contractor shall submit a machine readable electronic format copy of the invoice to the COR electronically (e.g., email).

5. The Contractor shall be paid in accordance with the terms specified in the contract.

6. Unless otherwise instructed by the COR, the invoice should encompass all assignments for the preceding 30-day period.

G.3 Travel and Per Diem

Travel and per diem will be reimbursed in accordance with the Federal Acquisition Regulation and the

Federal Travel Regulations (FTR) (Joint Travel Regulations) in effect at the time of the travel. Travel reimbursed under this contract shall be based on the most economical form of transportation available only. Any costs deemed unreasonable will be reduced to a reasonable amount. Improper costs will be disallowed and deducted from the invoice. Any exceptions shall be fully justified and if at all possible, be approved in advance by the Contracting Officer. All travel shall be scheduled sufficiently in advance to take advantage of available discount rates.

Travel requirements shall be met using the most economical form of transportation available. This includes using connecting rather than direct flights, and reasonable efforts to ensure that the most economical flight reservations are secured. Simply relying on a travel agent may not be sufficient. If economy class transportation is not available, the invoice must include justification for use of higher class travel, indicating dates, times, and flight numbers.

The following web site provides information on current Federal Travel Regulations:

http://www.gsa.gov/portal/category/21222

The following web site provides information on current Per Diem rates:

http://www.gsa.gov/portal/category/100120

If the contractor purchases non-refundable tickets as a cost saving measure, and then is required to change or cancel the tickets due to causes beyond their control, the contractor may claim reimbursement for service charges. Unused tickets paid for by the Government must be sent promptly to the Contracting Officer, unless it is likely they can be reissued for a later trip and the company maintains an adequate accounting system to protect the tickets from misuse and ensures the

Government will not be billed for the subsequent trip. Complete justification and accounting must be provided with the invoice.

Saturday overnight stays are not required to take advantage of lower fares. If the traveler chooses to stay over, the Government will reimburse the contractor for the additional lodging and per diem expenses if the reduced cost of the airline ticket offsets these expenses. Complete justification and accounting must be provided with the invoice.

Use of a rental car shall always be justified, and rental car use is to be the exception, rather than the rule. Alternate methods of local travel shall be used whenever possible, such as hotel or airport shuttles and taxis. If using a rental car, your justification must include the distance from the airport to the hotel and then to the training site. Additionally, rental car justification must include the name, phone number, and cost of a shuttle service/taxi, or a statement that none are available. Remember, the

Government is only obligated to pay reasonable costs, and without proper justification, charges will be reduced or eliminated as being unreasonable.

Personal convenience or “club” membership is not a justification for higher airfares, rental cars, or the choice of airlines or hotels.

The contractor shall always attempt to secure the Government rate for auto rentals and hotel rooms.

Authorization letters will be issued to travelers, upon request.

G.4 Contracting Officer’s Representative (COR)

The Contracting Officer may designate a COR to assist in monitoring performance under the contract.

The DOT COR will act as the liaison to coordinate activities between the Contractor and Contracting

Officer, as required, in the performance of the work under this contract. The DOT COR has authority to provide technical clarification of the contract requirements but does not have authority to modify any contract provisions, including, without limitation, changing the scope of the work, the cost/price thereof, or the performance delivery schedule(s) therefore. Technical clarification will be issued in writing by the DOT COR or confirmed by the DOT COR in writing within five (5) calendar days after verbal issuance.

http://www.gsa.gov/portal/category/21222 http://www.gsa.gov/portal/category/100120

RFP 693JK423R500001

The Contracting Officer is the only individual who can legally commit or obligate the

Government for the expenditure of public funds, award, modify or terminate this contract. The technical administration of this contract shall not be construed to authorize the revision of the terms and conditions of this contract. Any such revisions shall be authorized in writing by the

Contracting Officer.

If the contractor receives direction from anyone other than the Contracting Officer and believes this will affect the terms, conditions, schedule or pricing, the contractor shall not proceed with such direction. Rather, the contractor shall discuss its reservations with the COR, and if the issues cannot be resolved, then the contractor shall notify the Contracting Officer who will resolve the matter.

SECTION H – SPECIAL CONTRACT REQUIREMENTS

H.l -48 CFR 1252.237-70

Qualifications of Contractor Employees (NOV 2022)

(a) Definition. Sensitive information, as used in this clause, means any information that is proprietary data or, if subject to unauthorized access, modification, loss, or misuse, could adversely affect the national interest, the conduct of Federal programs, or the privacy of individuals specified in The Privacy Act, 5

U.S.C. 552a, but has not been specifically authorized under criteria established by an Executive Order or an Act of Congress to be kept secret in the interest of national…