TNWR_FY_2021_Janitorial_services_statement_of_work_Final.docx

PERFORMANCE WORK STATEMENT

JANITORIAL SERVICES TO BE PERFORMED AT

TREMPEALEAU NATIONAL WILDLIFE REFUGE

1. SCOPE: This Performance Work Statement defines the effort required to perform Janitorial Services at the U.S. Fish and Wildlife Service (USFWS), Trempealeau National Wildlife Refuge (TNWR) for the Administrative Office Building, Maintenance Building office and restroom, the Outdoor Wonders Learning Center, and the outdoor restrooms as defined below.

Contractor will not have guests or visitors accompanying them to the work site.

Contractor will provide the name and contact information for any sub-contractor doing the actual cleaning to the TNWR.

2. LOCATION: Trempealeau National Wildlife Refuge, W28488 Refuge Road, Trempealeau, WI 54661

3. PERIOD OF PERFORMANCE: This proposed purchase order is for a five-year period with an initial one-year period to begin October 1, 2021 through September 30, 2022, with four additional optional years.

Cleaning will occur on a weekly basis. The contractor will coordinate with the Government Liaison(s) to agree on the first cleaning date.

This is 52 weeks of work per year.

4. WORK SCHEDULE: Cleaning to occur during business hours which are 8:00 AM – 3:00 PM, Monday – Friday. In the event a cleaning day falls on a federal holiday, refuge staff will work with the contractor to reschedule.

5. DESCRIPTION OF WORK AREAS:

ADMINISTRATIVE OFFICE BUILDING

Approximately 2,380 sq foot building which includes both carpeted and non-carpeted areas.

MAINTENANCE BUILDING OFFICE AND RESTROOM

Approximately 406 sq foot building which includes both carpeted and non-carpeted areas.

OUTDOOR WONDERS LEARNING CENTER

Approximately 2,000 sq foot building with rugs and non-carpeted areas.

OUTDOOR RESTROOMS

Approximately 130 sq foot concrete pit toilets.

6. DESCRIPTION OF WORK: The following services will be performed as part of the weekly cleaning.

a. Common entryways and hallways: Vacuum carpet/rugs, sweep and mop floors, dust and remove cobwebs as needed, wipe down baseboards, windowsills and registers and spot clean windows and glass on doors.

b. Administrative Office Areas: Vacuum carpet and wipe windowsills. Dust and remove cobwebs as needed. Spot clean displays and counters. Wipe chair arms and spot clean chair supports. Clean drinking fountains. Empty trash cans into larger trash container in utility room and replace liners.

c. Conference room: Vacuum area and wipe down windowsills and countertop and conference table. Clean microwave oven. Clean kitchen sink. Empty trash cans into larger trash container in utility room and replace trash bags. Restock paper towels and hand soap. Remove cobwebs as needed. Wipe chair arms and spot clean chair supports. Spot clean outside of refrigerator and wipe refrigerator handle.

d. Restrooms: Total of 7 restrooms. One shower room (pending new Shop construction). Two restrooms located inside the Administrative Office Building, one restroom and one shower room (pending) located in the Maintenance Building, two restrooms located in the Outdoor Wonders Learning Center, and two restrooms located outside of the Administrative Office Building by Observation Deck. Sweep and mop floors, wipe down countertops. Clean, disinfect and sanitize toilets, urinals, sinks and showers. Clean mirrors. Wipe down soap dispensers. Empty trash cans and sanitary napkin disposal bags and replace all bags. Spot clean trash cans. Restock toilet paper, paper towels, hand soap/hand sanitizer. Wipe down tile walls, hand dryers, doorknobs, and light switches. Spot clean restroom doors and stalls.

e. Outdoor Wonders Learning Center Common Area: Wipe down windowsills and countertops. Clean kitchen sink and microwave oven. Spot clean outside of refrigerator. Dust and remove cobwebs. Sweep concrete floor and vacuum rugs. Wash concrete floor as needed. Empty trash cans and replace liners. Full trash bags can be set outside of the entrance doors. Clean drinking fountains.

f. Maintenance Shop Office: Vacuum carpeted areas and sweep and mop non-carpeted floors. Wipe down windowsills, tables, countertops, and open desk areas. Dust and remove cobwebs. Clean microwave oven. Wipe doorknobs and chair arms. Spot clean chair supports and doors. Empty trash cans and replace with liner.

g. Miscellaneous Items: Trash cans are to be spot cleaned and liners replaced (provided by the government) as needed. All trash is to be removed from the common areas as well as the office areas. Walls and ceilings shall be cleaned.

6. QUALITY ASSURANCE: The contractor shall develop and maintain a quality control program to ensure janitorial services are performed in accordance with commonly accepted commercial practices. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control plan and any supporting documentation shall be made available to the government for review upon request.

7. GOVERNMENT FURNISHED ITEMS: The TNWR will furnish all required cleaning supplies.

Cleaning supplies will be environmentally safe products.

Facilities and storage space of supplies will be identified to the contractor and maintained in a clean and sanitary manner. Light, heat, electricity and water required for the performance of this contract will be made available to the contractor. The use of government telephones will be restricted to official business concerning this contract.

PERFORMANCE STANDARDS

Vacuum carpet/rugs Performance Standard: Carpet/rugs shall be clean and free from dust balls, dirt and other debris. Any mats and area under mats shall be vacuumed and free from debris. Any area behind open doors should be free from debris.

Sweep and wet mop floors and disinfectant Performance Standard: Non-carpeted areas shall be clean and free of dirt and present an overall appearance of cleanliness. Floors shall be slip resistant, free of marks, skipped areas, and streaks and mop strands. Walls, baseboards and other surfaces shall be free of splashing and markings from the equipment. All surfaces, crevices, tracks, baseboards, and corners shall be clean and dry.

Empty all trash and recycling containers Performance Standard: Wastebaskets shall be free of spillage, dust, debris and residue. Plastic liners shall not be torn, worn or contain residue. All recycling shall be collected and deposited in a designated bin.

Clean restrooms Performance Standard: The restrooms will be clean and odor and stain free. Health-conscious and effective cleaning processes and techniques will be incorporated to sanitize and kill germs and bacteria and avoid the cross-contamination of other office areas. Supplies will be in plentiful supply.

Wall and ceilings Performance Standard: Walls and ceilings shall be free of debris and cobwebs.

Clean sink and break areas Performance Standard: Tables and counters will be wiped down and free of debris. Health-conscious and effective cleaning processes and techniques will be incorporated to sanitize and kill germs and bacteria and avoid the cross-contamination of other office areas. All dirt, dust, water stains, spots, streaks and smudges shall be removed from the surfaces.