TMSS SOW.pdf
PDF 648 KB Posted
- Attached to
- Training Management Scheduling System (TMSS)
- Solicitation number
- W91249-0011911926
About this file
This statement of work outlines help desk support requirements for the Training Management Scheduling System. The contractor shall provide help desk support for six months with the option to renew for four additional years to assist users of the TMSS software, which is utilized by the Cyber Center of Excellence at Fort Eisenhower, Fort Huachuca, and Fort Sill to manage institutional training resources and scheduling. Help desk support includes addressing user questions, diagnosing and resolving software issues, opening and managing trouble tickets, and issuing patches to correct software deficiencies. The support shall be available from 0800 to 1700 Central Time, Monday through Friday except federal holidays, and shall allow for phone message support when the help desk is unavailable.
The related federal contract opportunity is a pre-solicitation notice for the Training Management Scheduling System help desk support services with a solicitation number of W91249-0011911926 issued by the Department of the Army Materiel Command Mission and Installation Contracting Command at Fort Eustis.
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Text version
Statement of Work Training Management Scheduling System (TMSS)
A. Introduction/ Background: TMSS is a web-based scheduling program developed by a Contractor. The TMSS contract is to provide the Cyber Center of Excellence (CCoE) with help desk support for the upkeep of TMSS to manage institutional training resources, such as classrooms and instructors. TMSS is currently being utilized at Ft.
Eisenhower, GA, Ft. Huachuca, AZ, and Ft. Sill, OK. TMSS is in the TRADOC cloud.
B. Objective: Maintain the CCoEs’ ability to manage its institutional training resources and scheduling capability.
C. Period of performance: 6 months from date of award with four option years, if exercised.
D. Location of work: The Contractor shall perform all work at its own facilities.
E. Deliverables: The contractor shall provide help desk support for TMSS. Help Desk Support will be provided to assist with issues encountered while using the application.
This includes addressing or assisting with any TMSS specific questions, diagnosing any issues encountered with the software, the opening/maintenance of trouble tickets, and the issuance of patch updates to the software if necessary to correct issues identified as deficiencies (i.e. bugs) with the current functionality at no additional expense to the Government. The Contractor shall provide help desk support from 0800 to 1700 Central Standard Time, Monday through Friday except for federal holidays. The Contractor shall provide the ability to leave phone messages when the help desk is not available.
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