Ticketing - Statement of Work.docx
DOCX document 27 KB Posted
- Attached to
- Offutt AFB Airshow - Ticketing Solutions
- Solicitation number
- FY24AirshowTickets
About this file
This document is a Statement of Work (SOW) for providing ticketing services for the Offutt Air Force Base "Defenders of Freedom" Air and Space Show, scheduled to be held on August 24-25, 2024.
The SOW outlines the responsibilities and actions required of the open house promoter to provide professional ticketing services for the event. Key requirements include: providing a ticketing system and equipment, including scanners and dedicated high-speed cellular connectivity; managing public access to free general admission and parking tickets; integrating with the existing premium seating ticket platform; providing on-site personnel for logistics, marketing, and training of volunteers; and offering a dedicated phone number and support team for ticket buyer assistance. The contractor must also demonstrate past performance in providing similar services. The period of performance is from August 22-25, 2024, with the contractor required to arrive on-site no later than August 22 and depart no earlier than August 25.
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Offutt Air Force Base “Defenders of Freedom” Air and Space Show (The Organizer)
1.) Purpose: The purpose of this agreement is to outline the responsibilities and major actions of the open house promoter to provide professional ticketing services at the Offutt Air Force Base “Defenders of Freedom” Air and Space Show on or about August 24-25, 2024.
2.) General:
1. SCOPE: This agreement provides guidance and documents agreement on aspects for general support of the Offutt Air Force Base “Defenders of Freedom” Air and Space Show. Actions and agreements herein apply only to the participating parties and are not intended to supersede existing regulations or agreements.
1. Requirements:
1. The period of performance is Thursday, August 22, 2024 through Sunday, August 25, 2024. Arrival of on-site personnel no later than 11:00 PM (CST) on August 22, 2024 to coordinate necessary items and conduct training for airshow ticketing services. Departure will be no earlier than 08:00 PM August 25, 2024.
1. Contractor will be required to submit a list of past performance to be reviewed by the Air Show Coordinator for acceptability as proof of experience.
3.) Responsibilities:
1. Contractor:
0. Shall provide a team directly involved in the planning, building, and execution of ticketing and event marketing to include ticket sales page, marketing communications and ticketing support.
0. Shall provide method for the public to obtain free tickets to include general admission and a limited number of parking passes for the various parking locations on and off the installation.
0. Shall incorporate a link to provide on-base parking reservations to premium seating ticket holders already purchased through FSS using another platform.
0. Shall provide (1) one, on-site personnel to support logistics, marketing, and equipment throughout the duration of the event to include training of airshow volunteers. Contractor is responsible for costs associated with travel, lodging, and per diem.
0. Shall provide all ticketing scanners and hardware for volunteers to run the ticketing system efficiently and effectively. This includes the capability to scan and validate tickets at the entrance to all parking areas and installation access gates.
0. Shall provide high-speed hardware on a dedicated private 5G access network to maintain connection throughout the duration of the airshow. Due to limited Wi-Fi capability at remote parking and areas within the installation, dedicated cellular connectivity will be required.
0. Shall provide a dedicated phone number for the show to share event and parking details to the general public.
0. Shall provide a ticket buyer support team to answer phone calls from 0700 to 1900 during the week of the event.
0. Shall gather all information required to maintain customer database and provide real-time communication with public via email and phone. This communication will be used to share necessary updates regarding weather, parking, etc.
0. Shall have the ability provide real-time updates to airshow staff regarding capacity of parking spaces and locations. Additionally, Contractor will provide daily total crowd count of individuals that checked into the airshow.
0. Shall provide ability to customize security requirements and questionnaires if needed for on-base parking.
File details come from the government source that posted it. Updated .