2016_Work_Volumes.xlsx

XLSX spreadsheet 26 KB Posted

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Advisory Multi-Step RKSA
Solicitation number
TIB-2017-RFP-0001
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2016 TSP Work Volumnes

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TSP_Constraints.pdf PDF
RKSA_Statement_of_Objectives_DRAFT.pdf PDF
Client_Engagement_Experience_Response_Form.xlsx XLSX spreadsheet
Recordkeeping_Defined_(RKSA).pdf PDF

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Sheet1 Thrift Savings Plan Work Volumes

Channel2016
Monthly Average
Contact Center
Incoming Calls (IVR)276,000
Incoming Calls (Opted out to Agent)192,000
Outgoing Calls5,000
Correspondence2,500
Special Correspondence1,200
Secure Messaging5,500
Fulfillment Request2,300
Chat
Service Bureau
Mailed Forms by SB21,251
Faxed Forms by SB54,756
DB
Death Benefits (TSP-17)1,394
Beneficiary8,890
Processing - Claims initated947
Legal Processing Unit
RBCO Processing- Received629
CSCO Processing- Received980
POA Processing- Received272
Spousal Exception (TSP-16) Processing - Received130
MVRA9
Tax Levy2
Allegations of Spousal Misconduct9
Agency Technical Services/ Money In Money Out
Incoming Calls (From Payroll Agency/ Current ATS)1,600
EDR (Employee Data Record)4,203
YTD Contribution Requests808
E-Mail (From Payroll Agency/ Current ATS)322
E-Forms314
Journal Vouchers (Error Assistance)6
Journal Vouchers (Manual Assistance)30
Disbursements - DBPU - Payment forms received1,037
Disbursements - LPU - Total Payments960
Special Processing Unit
Rollovers & Transfers2,955
Manual Notices500
Error Corrections988
Adjustments & Exceptions432
Notices Mailed (Reissues)860
Forfeitures & Restorations598
Forms Review5492

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