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Sheet1 Thrift Savings Plan Work Volumes
| Channel | 2016 |
| Monthly Average |
| Contact Center | |
| Incoming Calls (IVR) | 276,000 |
| Incoming Calls (Opted out to Agent) | 192,000 |
| Outgoing Calls | 5,000 |
| Correspondence | 2,500 |
| Special Correspondence | 1,200 |
| Secure Messaging | 5,500 |
| Fulfillment Request | 2,300 |
| Chat | |
| Service Bureau | |
| Mailed Forms by SB | 21,251 |
| Faxed Forms by SB | 54,756 |
| DB | |
| Death Benefits (TSP-17) | 1,394 |
| Beneficiary | 8,890 |
| Processing - Claims initated | 947 |
| Legal Processing Unit | |
| RBCO Processing- Received | 629 |
| CSCO Processing- Received | 980 |
| POA Processing- Received | 272 |
| Spousal Exception (TSP-16) Processing - Received | 130 |
| MVRA | 9 |
| Tax Levy | 2 |
| Allegations of Spousal Misconduct | 9 |
| Agency Technical Services/ Money In Money Out | |
| Incoming Calls (From Payroll Agency/ Current ATS) | 1,600 |
| EDR (Employee Data Record) | 4,203 |
| YTD Contribution Requests | 808 |
| E-Mail (From Payroll Agency/ Current ATS) | 322 |
| E-Forms | 314 |
| Journal Vouchers (Error Assistance) | 6 |
| Journal Vouchers (Manual Assistance) | 30 |
| Disbursements - DBPU - Payment forms received | 1,037 |
| Disbursements - LPU - Total Payments | 960 |
| Special Processing Unit | |
| Rollovers & Transfers | 2,955 |
| Manual Notices | 500 |
| Error Corrections | 988 |
| Adjustments & Exceptions | 432 |
| Notices Mailed (Reissues) | 860 |
| Forfeitures & Restorations | 598 |
| Forms Review | 5492 |
