Thermo Integrion PWS.pdf

PERFORMANCE-BASED WORK STATEMENT (PWS)

THERMO FISHER INTEGRION ION CHROMATOGRAPH ESSENTIAL

SUPPORT

U.S AIR FORCE

309 MAINTENANCE SUPPORT GROUP (309 MXSG), HILL AFB, UT

2/15/2022

THERMO FISHER INTEGRION ION CHROMATOGRAPH ESSENTIAL SUPPORT

i

TABLE OF CONTENTS

1 DESCRIPTION OF SERVICES

2 BASIC SERVICES

2.1 GENERAL REPAIRS

2.2 SPECIAL REQUIREMENTS

3 SERVICES SUMMARY

4 CONTRACT DATA REQUIREMENTS (CDRL)

5 GENERAL INFORMATION

5.1 BASE ACCESS

5.2 SAFETY AND HEALTH STANDARDS

5.4 GOVERNMENT OBSERVATION

5.5 ENVIRONMENTAL

5.6 HAZARDOUS MATERIALS MANAGEMENT

5.7 QUALITY CONTROL PLAN

5.8 QUALITY ASSURANCE

5.9 FOREIGN OBJECT DAMAGE (FOD) AND TOOL CONTROL

6 APPENDICES

APPENDIX A – ACRONYMS AND ABBREVIATIONS

APPENDIX C – SAFETY

1 DESCRIPTION OF SERVICES

This requirement is to provide all management, tools, supplies, equipment, and labor necessary to service, repair, maintain and calibrate the instruments listed below. The contractor shall provide preventive maintenance services to ensure the systems remain in operable condition.

2 BASIC SERVICES

The contractor shall provide full service maintenance, repair, support and calibration of each model and instrument listed below. The equipment is located in building 100, Bay E, Room 11, Hill Air Force Base (HAFB), Utah. The contractor shall bring the system to original working

Original Equipment Manufacturer (OEM) condition. This instrumentation is used for testing unknowns, plating tank solutions, and hazardous waste in various control areas of HAFB. The contractor shall provide the required services in accordance with (IAW) applicable guidance, regulations, and/or manufacturers’ maintenance manuals.

2.1 GENERAL REPAIRS

The contractor shall provide full service maintenance, repair, support, and calibration of each model and instrument, IAW OEM standards, for the Thermo Fisher Integrion Ion

Chromatograph system, to include:

Integrion Ion Chromatograph S/N 19080679

AS/AP Autosampler S/N 19081005

2.1.1 Contractor shall perform one (1) on-site Preventive Maintenance, where applicable, per analytical instruments, annually during the Period of Performance

(POP), IAW OEM standards.

2.1.2 Contractor shall be on-site within 72 hours of Government notification (24 hours preferred), to respond to all service calls.

2.1.3 Contractor shall provide telephone and email support, responding within one (1) business day or sooner if possible.

2.1.4 Contractor shall supply all parts to perform required repair(s), excluding consumable items.

2.1.5 Contractor shall supply online resources and software updates as they are developed or updated at no additional costs to the Government.

2.1.6 Contractor shall include all travel costs in contracted price.

2.2 SPECIAL REQUIREMENTS

2.2.1 The contractor must be certified International Organization for Standardization

(ISO) 9001:2008.

2.2.2 The contractor must provide documentation to the Contracting Officer (CO) within 30 calendar days of contract award and at Government request, showing service technicians have specific training to perform repairs and maintenance on

Thermo Fisher Ion Chromatograph (IC) systems. (CDRL A003) (DI-MGMT-

81834A/T)

3 SERVICES SUMMARY

Performance Objective

PWS

Para Performance Threshold

Contractor shall provide required services IAW applicable guidance, regulations and manufacturers’ maintenance manuals.

2 Acceptable if there is no more than one

(1) validated customer complaint** within a quarterly period, from start of task order period of performance (POP).

Contractor shall perform one (1) on-site

Preventive Maintenance, per analytical instrument, annually during the Period of Performance (POP), IAW OEM standards.

2.1.1 Acceptable if contractor performs yearly

Preventive Maintenance, IAW OEM standards, at least 95% of the time.

On-Site Repair Response Time:

Contractor shall have up to 72 hours of

Government notification (24 hours preferred) to respond after notification.

2.1.2 Acceptable if contractor is on-site within

72 hours of notification, at least 90% of the time.

Contractor shall provide telephone and email support, responding within one

(1) business day or sooner if possible.

2.1.3 Acceptable if contractor responds to

telephone and email support requests within one (1) business day at least 95% of the time.

** Validated customer complaint – A customer complaint that is reviewed, documented, and confirmed via a Corrective Action Report (CAR).

4 CONTRACT DATA REQUIREMENTS (CDRL)

Contract information data shall be delivered electronically in accordance to the corresponding requirement for each Data Item listed in Table 4-1 (below). The contractor shall have no more than one error per quarter for all CDRL submittals. The contractor shall submit CDRLs according to the due date indicated and have no more than one CDRL per quarter submitted after the identified due date. Grammatical errors do not count as an error. Substantive mistakes shall be corrected within two working days and corrective action taken to prevent recurrence of inaccurate late CDRLs.

5 GENERAL INFORMATION

5.1 BASE ACCESS

5.1.1 Contractor will schedule all visits and coordinate Base entry by contacting Mitch

Smolcha, Mitchel.Smolcha@us.af.mil, (801) 586-4543, or Rhodora Niel, Rhodora.Niel@us.af.mil, (801) 586-4526.

5.2 SAFETY AND HEALTH STANDARDS

5.2.1 The contractor shall follow Appendix C and adhere to the Air Force is part of the

Occupational Safety and Health Administration (OSHA).

5.2.2 Voluntary Protection Program (VPP). The contractor is required to attain familiarization with the requirements of VPP. Information on the VPP can be accessed at http://www.osha.gov/dcsp/vpp/index.html. VPP requirements apply to contractors whose employees work more than 1,000 hours per quarter. The contractor shall flow down these requirements to all sub-contractors who qualify as applicable contractors under this contract.

5.2.3 The contractor shall provide from its OSHA 300 information the Total Case

Incident Rate/Days Away Restricted or Transferred (TCIR/DART) rate by 15

January of each year to the CO for submission as part of the installation's annual

OSHA VPP self-evaluation report.

5.2.4 System Safety Program Plan. The contractor shall implement a safety program that ensures protection of Government personnel and property (See Appendix C).

As part of the Safety Program the contractor shall establish a Safety Plan IAW

Appendix C of this PWS. The contractor shall submit the Safety Plan within fifteen (15) days after contract award. (CDRL A001) (DI- SAFT-82313)

CDRL PWS Para TITLE DELIVERY DATE

A001

5.2.4 &

Appendix C Safety Plan NLT fifteen (15) calendar days post contract award

A002 5.7.1 Quality

Control Plan NLT thirty (30) calendar days post contract award

A003 2.2.2 Training

Confirmation NLT thirty (30) calendar days post contract award mailto:Mitchel.Smolcha@us.af.mil mailto:Rhodora.Niel@us.af.mil http://www.osha.gov/dcsp/vpp/index.html

5.3 HOURS OF OPERATION

5.3.1 Normal Hours of Operation. The contractor shall have access to perform services during normal working hours up to Force Protection Condition

(FPCON) C. Work is required to be performed in Building 100, Bay E, on

HAFB, UT, and will be performed during normal business hours: Monday through Friday, 0630-1800, with the exception of Federal Holidays, unless otherwise scheduled. The contractor may work, with prior approval, extended hours to ensure timely completion of work at no additional cost to the

Government.

5.3.2 Recognized Holidays. The contractor is not required to provide services on the following days: New Year’s Day, Martin Luther King Day, Presidents Day, Juneteenth, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Days, Thanksgiving Day, and Christmas Day. If the Holiday falls on a

Saturday, it will be observed on Friday. If the Holiday falls on a Sunday, it will be observed on Monday.

5.3.3 Schedules may be modified in the case of incidents or emergencies, to include natural hazards, furloughs or similar circumstances.

5.4 GOVERNMENT OBSERVATION

The Government will periodically evaluate the contractor’s performance through inspections

IAW FAR 52.246-4 Inspection of Services.

5.5 ENVIRONMENTAL

5.5.1 The contractor shall ensure their employees are made aware that the performance of these services will occur in industrial areas. The industrial complex at Hill Air

Force Base has the potential to expose workers to hazardous materials, which may include, but are not limited to, hexavalent chrome, cadmium, beryllium, lead, etc. While the contractor will not perform duties in a marked and signed regulated area (where exposures are expected to exceed the permissible exposure limits set by OSHA, there may be contact hazards with these materials during cleanup of dust, metal shavings, etc. The contractor shall ensure proper protective measures and training is taken to ensure contracted employees are protected from these hazards.

5.5.2 Compliance with Laws and Regulations. The contractor shall be knowledgeable of and comply with all applicable Interstate, Federal, State, and Local laws, regulations, and requirements regarding environmental protection. In the event environmental laws/regulations change during the term of this contract, the contractor is required to comply as such laws come into effect. If there is an increase or decrease in cost as a result of the change, the contractor shall inform the CO pursuant to notice requirements and negotiate a modification to the contract.

5.5.3 Notification of Environmental Spills. If the contractor spills or releases any substance contained in 40 CFR 302, including hazardous materials, into the environment, the contractor or its agent shall immediately call 911. If the call is made from an on base phone it will go directly to Hill AFB dispatch. If using a cell phone it will go off base, ask the 911 dispatcher to be transferred to Hill

AFB. The liability for the spill or release of such substances rests solely with the contractor and its’ agent.

5.5.4 The contractor shall maintain current Material Safety Data Sheet (MSDS) documents for all chemicals used in maintaining and operating the system, and shall provide copies to upon request IAW Appendix C of this PWS.

5.6 HAZARDOUS MATERIALS MANAGEMENT

5.6.1 The contractor shall ensure all Hazardous Materials (HM) used during Technical

Order (TO) performance are inventoried, labeled, tracked, managed, and issued under the direction of, and working through, the established Hazardous Material

Cell (HazCell) in building 1256.

5.6.2 Material Storage and Use. The contractor shall use HM in the process and manner for which it is intended by the manufacturer and as authorized by the

HazCell. The contractor shall follow manufacturer’s guidelines and professional recommendations for control of humidity, temperature, cleanliness, and materials handling. This includes the handling, tracking, and storage of hazardous materials, as well as flammable and combustible liquids as identified in AFMAN

32-7002, AFI 32-7086 Hill Supplement, and DAFMAN 91-203Chapter 22 and

NFPA 30. The contractor shall practice (at all times) housekeeping/storage methods and procedures of material/work residue to ensure items do not migrate out of the immediate work area to become a potential Foreign Object Debris

(FOD) or fire hazard.

5.6.3 The contractor shall remove all HM from the work site and the end of a work shift. HM must be in the employee’s possession during use and must be removed from the base at the end of each shift. HM for use shall only be transported, stored, and used on base from its original container, with the yellow sticker issued by the HazCell affixed to the container.

5.6.4 Spent or used HM generated as a result of the services provided will be carefully collected and transferred to a suitably sized collection container. The collection container must be labeled with the contents, date, company name, responsible point of contact, and phone number. The contractor shall ensure that empty HM containers or other refuse is not discarded in a Government refuse can or dumpster. The contractor shall manage its generated waste IAW applicable federal, state and local laws when disposing of wastes.

5.6.5 The contractor shall use rags instead of absorbent pads or “kitty litter” to clean the work site. Rags are considered tools and shall be accounted for IAW the tool and FOD instructions contained in this document.

5.6.6 Basic Hazardous Material Management Process (HMMP) training (Course #587) shall be completed prior to contractor personnel transporting or using any potentially hazardous materials on the installation.

5.6.7 The contractor shall comply with asbestos and/or lead-based paint survey instructions, as provided by the Process Engineer.

5.7 QUALITY CONTROL PLAN

5.7.1 The contractor shall establish a complete Quality Control Plan (QCP) to ensure the requirements of this contract are provided as specified. The contractor's quality management program shall comply with the minimum quality management systems elements specified in the American National Standards

Institute (ANSI), American Standards Organization (ASO), and International

Standard Organization (ISO) family of standards. The report shall be submitted to the 309 MXSG Lead Analytical Chemist, NLT 30 days post contract award.

(CDRL A002) (DI-QCIC-81794A)

5.8 QUALITY ASSURANCE

5.8.1 The 309 MXSG Lead Analytical Chemist or alternate(s), will perform assessments of the contractor’s performance. Subsequent to contract award, specific name and contact information of the 309 MXSG Analytical Chemist(s), with a letter defining duties and authority will be furnished to the contractor.

5.8.2 The 309 MXSG Lead Analytical Chemist or alternate(s) will inform the task manager in person when discrepancies occur and will request corrective action.

The 309 MXSG Analytical Chemist or alternate(s) will make a notation of the discrepancy on the assessment checklist with the date and time the discrepancy was noted and will request the task manager (or authorized representative) to initial the entry on the checklist.

5.8.3 The government may inspect each task as completed or increase the number of quality control inspections if deemed appropriate because of repeated failures discovered during quality control inspections or because of repeated customer complaints.

5.8.4 Any matter concerning a change to the scope, prices, terms or conditions of this contract shall be referred to the CO.

5.9 FOREIGN OBJECT DAMAGE (FOD) AND TOOL CONTROL

5.9.1 The contractor shall follow the applicable guidance in chapters/paragraphs/ sections of AFI 21-101 and HQ AFMC, HAFB, and OO-ALC supplements to the

AFI 21-101 concerning base tool (chapter 10 section B), and FOD control policies (chapter 14, and sub paragraphs designated as 41), daily. Cloth rags are considered tools and will follow the same regulations and procedures as tools.

5.9.2 If tools, and/or equipment are lost rags are considered tools), the contractor will report the loss to the 309 MXSG Analytical Chemist no later than two hours after discovery. If tools are lost or not accounted for, then the contractor shall implement the lost tool procedures of AFMC supplement to AFI 21-101, chapter

10, section B.

5.9.3 Contractors performing functions in industrial areas on the center shall have a method for controlling and accounting for all tools used. All contractors working on the center shall inventory their tools at the beginning and end of each shift and at the end of each task to check for any lost or missing tools.

5.9.4 The contractor shall follow control/restrictions of cell phones and personal electronic devices within designated high potential FOD areas (reference chapter

1 sub paragraph 35, Communication) of AFI 21-101 and HQ AFMC, HAFB, and

OO-ALC supplements.

6 APPENDICES

A. ACRONYMS AND ABBREVIATIONS

C. SAFETY, FIRE PROTECTION AND HEALTH SPECIFICATION INDUSTRIAL

SAFETY REQUIREMENTS

APPENDIX A – ACRONYMS AND ABBREVIATIONS

Acronym/Abbreviations Definition AF Air Force

AFMC Air Force Material Command

ANSI American National Standards Institute

ASO American Standards Organization

AFI Air Force Instruction

AFB Air Force Base

AFMC Air Force Material Command

AMSO Acquisition Management Support Office

AMSS Acquisition Management Support Specialist

CAC Common Access Card

CAR Corrective Action Report

CFR Code of Federal Regulation

CMRA Contractor Manpower Reporting Application

CO Contract Officer

COR Contracting Officer Representative

CQCP Contractor Quality Control Plan

DoD Department of Defense

DFAR Defense Federal Acquisition Regulation

EPA Environmental Protection Act

FAR Federal Acquisition Regulation

FE Facility Engineer

FOD Foreign Object Damage

FPCON Force Protection Condition

GC Gas Chromatographs

HAFB Hill Air Force Base

IAW In Accordance With

IC Ion Chromatography

ICP Inductively Coupled Plasma

IEC International Electrotechnical Commission

MS Mass Spectrometer

MSDS Material Safety Data Sheet

NELAP National Environmental Laboratory Accreditation Program

OEM Original Equipment Manufacturer

OSHA Occupational Safety and Health Act

PE Performance Evaluation

PPE Personal Protective Equipment

PWS Performance-Based Work Statement

QCP Quality Control Plan

QASP Quality Assurance Surveillance Plan

OEM Original Equipment Manufacture

QAS Quality Assurance Specialists

QVI Quality Verification Inspections

OJT On The Job Training

SS Service Summary

TM/WI Technical Manual/Work Instructions

TO Technical Order

TCIR/DART Total Case Incident Rate/Days Away Restricted or Transferred

VPP Voluntary Protection Program

APPENDIX C – SAFETY

SAFETY, FIRE PROTECTION AND HEALTH

SPECIFICATION

INDUSTRIAL SAFETY REQUIREMENTS

OGDEN AIR LOGISTICS COMPLEX

UNITED STATES AIR FORCE

HILL AIR FORCE BASE, UTAH 84056

2 May 2022

Reviewed by:

Kim Zike

OO-ALC/SE

801-775-3957

Control Number:KZ220501

A. Safety Program Requirements

The contractor shall implement a safety program plan that ensures protection of

Government personnel and property. (CDRL A001) (DI-SAFT-82313) The program shall consist of, as a minimum:

1. Mishap reporting, as defined in paragraph B1 below.

2. A Safety Plan that addresses, as a minimum, the subjects listed in Section II –Specific

Requirements, and shall be used during the performance of the work described in the contract. The Safety Plan shall be approved by OO-ALC/SE (Safety Office) prior to commencement of any work described in this contract.

3. Routine and recurring surveillance to ensure the safety requirements of this contract are enforced.

4. Competent personnel to provide surveillance of the Safety Plan.

5. Identification of segregated work site locations for operations that cannot be co-mingled with general industrial operations and the process for ACO approval of operations and changes at these specific sites.

6. All contractor personnel shall be trained and qualified to perform their duties safely.

7. The contractor shall include a clause in all subcontracts requiring the subcontractors to comply with the safety provisions of this contract, as applicable.

B. Mishap Notification

1. The contractor shall notify OO-ALC/SE Workflow (OO-ALC.SE.Workflow@us.af.mil) or the Hill AFB Command Post (801-777-3007) after normal duty hours, and the designated Government Representative (GR), i.e., the ACO, PCO, or DCMA QAR

(Quality Assurance Representative) within one (1) hour of all mishaps or incidents at or exceeding $2,000 (material + labor) in damage to DOD property entrusted by this contract, even if the government is wholly or partially reimbursed. This notification requirement shall also include physiological mishaps/incidents. A written or email copy of ALL the mishap/incident notification shall be sent within three calendar days to the GR, who will forward it to OO-ALC/SE. For information not available at the time of initial notification, the contractor shall provide the remaining information no later than 20 calendar days after the mishap, unless extended by the ACO.

Mishap notifications shall contain, as a minimum, the following information:

(a) Contract, Contract Number, Name and Title of Person(s) Reporting

(b) Date, Time and exact location of accident/incident

(c) Brief Narrative of accident/incident (Events leading to accident/incident)

(d) Cause of accident/incident, if known

(e) Estimated cost of accident/incident (material and labor to repair/replace)

(f) Nomenclature of equipment and personnel involved in accident/incident

(g) Corrective actions (taken or proposed)

(h) Other pertinent information

2. The contractor shall cooperate with any and all government mishap investigations.

Additionally if requested by government personnel or designated government representative (GR), i.e., the ACO, PCO, or DCMA QAR (Quality Assurance

Representative), the contractor shall immediately secure the mishap scene/damaged property and impound pertinent maintenance and training records, until released by safety investigators.

3. The contractor shall provide copies of contractor data related to mishaps, such as contractor analyses, test reports, summaries of investigations, etc. as necessary to support the government investigation.

mailto:OO-ALC.SE.Workflow@us.af.mil

4. The contractor shall support and comply with the safety investigation and reporting requirements of DAFI 91-204, Chapters 1 – 5.

C. General Safety Requirements:

If the safety plan is modified, the contractor shall submit the proposed modification, in writing, to the Contract Administration Office safety representative.

The contractor is solely responsible for compliance with all federal, state and local laws, the Occupational, Safety and Health Act (OSHA) (Public Law 91-596) and the resulting standards, OSHA Standards 29 CFR 1910 and 1926, as applicable, Air Force

Occupational Safety and Health Standards (AFOSH STD), to include DAFMAN 91-203, Air Force Occupational Safety, Fire, and Health Standards, DAFI 91-204, Safety

Investigations and Reports, Contract Safety, and the protection of their employees.

Additionally, the contractor is responsible for the safety and health of all subcontractor employees.

The contractor shall ensure assigned personnel are adequately trained and qualified for the task being performed. Brief all personnel on the hazards involved with operations and applicable precautions to be taken. Should unidentified hazards arise, cease operations until actions are taken to eliminate or mitigate hazards to safe levels.

Compliance with OSHA and other applicable laws and regulations for the protection of contractor employees is exclusively the obligation of the contractor. Note: AFOSH STDs are annotated because many of the Air Force Standards exceed the OSHA standard criteria. If a conflict is noted, the most stringent requirement takes precedence. The government shall assume no liability or responsibility for the contractor's compliance or non-compliance with such requirements. The contractor shall furnish to each of his/her employees a place of employment, which is free from recognized hazards. The contractor shall brief his/her employees on the safety requirements of this contract and on hazards associated with prescribed tasks. The contractor is responsible for compliance with OSHA Public Law and the resultant standards identified within. In addition, the contractor is required to flow down the safety requirements/specification to all subcontractors. This applies to Federal

Acquisition Regulation (FAR) 12 commercial acquisitions as well. This contract shall in no way require persons to work in surroundings or under working conditions which are unsafe or dangerous to their health. The contractor must coordinate and perform work so as not to impact the safety of government employees or cause damage to government property. This requires providing personnel with protective equipment and associated safety equipment as may be necessary. The contractor must also protect personnel from hazards generated by the work. If the contractor employs BILINGUAL speaking employees, they must post bilingual signs and have written procedures for specific tasks in applicable languages.

http://www.osha.gov/pls/oshaweb/owasrch.search_form?p_doc_type=STANDARDS&p_toc_level=0

SECTION II – SPECIFIC REQUIREMENTS

The contractor’s prepared Safety Plan shall:

Provide contact information for on-site personnel

Include a work hazard analysis of the worksite and operations to be performed to include baseline hazard identification and required control measures

Identify employee safety and health training requirements and the documentation process

The contractor shall ensure that each element identified below is adequately addressed in detail in the safety and health plan:

PEDESTRIAN CROSSWALKS: All contractor personnel are required to use the closest crosswalk, or traffic controlled intersection when crossing the road. Pedestrians must look both ways to ensure the coast is clear before stepping out into the crosswalk. Pedestrians

DO NOT have the right of way unless they are already in the crosswalk. Contractor vehicle operators have the same responsibilities as pedestrians, to share the road and mutually observe and yield to pedestrians.

MOTOR VEHICLES: Contractor shall comply with the standards in: DoD Directive

5525.4, Enforcement of State Traffic Laws on DoD Installations", Nov 2, 1981, Para 3-4;

DODI 6055.4, DoD Traffic Safety Program, 20 Jul 99; AFI 91-207, USAF Traffic Safety

Program, 22 May 07; Each applies to all persons at any time on an Air Force Installation and includes all leased, owned, or privatized property including housing areas. In addition:

AFI 13-213, Airfield Management, 29 Jan 08, Paragraphs 1.3.6 and 4.4.2.1 applies to all contractors, sub-contractors, vendors, commercial delivery companies, and all other private business vehicles who operate anywhere on Hill Air Force Base, including the airfield (to include the industrial areas and any buildings or hangars located upon the airfield) in support of their mission.

HOUSEKEEPING: Housekeeping shall be conducted according to the requirements in

OSHA Standard 29 CFR 1910.141. CLEAN AS YOU GO will be enforced.