Telecommuncation Services -Draft PWS.pdf

PWS

PERFORMANCE WORK STATEMENT (PWS)

NAVAL COMPUTER AND TELECOMMUNICATIONS AREA MASTER STATION ATLANTIC

C.1.0 INTRODUCTION

This Performance Work Statement (PWS) sets forth the required telecommunications, telephony, and Cyber Security functions and services that fall under the responsibility of the Naval Computer and Telecommunications Area Master Station Atlantic (NCTAMS LANT) Base Communications Office (BCO) located onboard Naval Air Station (NAS) Joint Reserve Base (JRB) Fort Worth, Texas.

C.1.1 BACKGROUND

The NCTAMS LANT BCO Fort Worth Texas are the central points of telecommunications and telephone services under the respective locations. The BCO’s goal is to provide and ensure operational telephone services for shore and afloat customers.

The BCO is responsible for a wide range of management and operations of inside/outside cable plant infrastructure, existing base communications facilities and services (leased and/or government-owned), and invoicing, contracts and switching networks which serves all voice, data and video communications within Area Of Responsibility (AOR).

C.1.2 SCOPE OF WORK

C.1.2.1 Purpose The purpose of this PWS is to define the telecommunications service requirements necessary to support resident and tenant commands/organizations, in accordance with exhibit A, within the AOR during periods of peacetime, military exercise, natural disaster, and manmade conflict.

C.1.2.2 General Description/Specifications The Contractor shall provide the following:

• All telecommunications services provided by and required of the BCO NCTAMS LANT Texas Division. The Contractor shall provide these services to all customers within the Division’s AOR; NAS JRB Fort Worth Texas.

• Services at or above the specific levels of performance shown in Exhibit B, Minimum Standards of Performance.

• Conduct requisite planning, scheduling, training, record keeping, configuration management, and other functions in accordance with (IAW) Section C.5.0.

• Provide, manage and maintains materials, and equipment, as specified in Section C.4.0 of this performance work statement (PWS).

The Government will furnish materials/equipment per Section C.3.0. All keys, records, documentation and other data generated and maintained by the Contractor are the property of the Government. This information shall be provided to the Government within seven days of any request.

Throughout this document the terms ‘contract’ and ‘order’ are used interchangeably. Also the terms ‘Vendor’, ‘Contractor’ and ‘Quoter” are used interchangeably.

C.1.2.3 Mission Statement

The mission of the NCTAMS LANT/BCO Fort Worth is to provide Base Communications Services to Navy shore activities, home ported and visiting fleet units, and authorized non-Navy activities in the vicinity and outlining sites of Naval Air Station Joint Reserve Base Texas.

C.1.2.4 BCO Organization

C.1.2.4.1 Organizational Details The BCO is a major organizational component of the NCTAMS LANT. Other components include Financial Management Resources, Security/IA Management, Facilities, Supply and Logistics, Electronics Maintenance, Plans, Programs and Requirements, and Operations.

C.1.2.4.2 Areas of Responsibility The following sites are under NCTAMS LANT N9 SE Region Texas Division BCO:

NAS JRB Forth, Texas

C.1.3 CONTRACTOR PERSONNEL REQUIREMENTS

The Contractor shall provide personnel who are qualified to perform the work described in this PWS. Those who provide direct customer service must be able to communicate in English, both written and orally.

C.1.3.1 CONTRACTOR STAFFING CERTIFICATION

Contractor personnel will have up to 11 months to obtain required certification.

(1 Tech) Switch Admin Technicians (PBX) – Minimum 5 years Switch Admin

Technician experience

1. Current Avaya certification or equivalent

(1 Tech) Telecomm Technicians –Minimum 3 years Telecomm Technician experience

1. Cat 6 Certifications

(1 Tech) Outside Plant (OSP) Technician - Minimum 3 years Technician experience

1. Cat 5/6 Certification or BISCI Certification

2. Cable Locate Certification, Outside Plant Copper/Fiber

3. Fiber Testing/Repair/Termination – Minimum 3 years experience

4. Copper Termination – Minimum 3 years experience

5. Confined Space Certification – Minimum 3 years experience

(1 Accounting Clerk) – Minimum 3 years Accounting experience

1. Proficient in Microsoft Office.

2. Auditing, budgeting, record keeping and accounting experience.

3. Customer service experience.

C.1.3.2 Emergency Response Time Personnel responsible for meeting emergency requirements of this contract shall maintain a response time IAW Section C.5.4.2.1.

C.1.3.3 Contractor’s On-site Manager Though there is no requirement for an on-site manager or alternate for administration and technical supervision of all contractor employees within the PWS, these positions may be quoted as part of the staffing plan. Historical staffing is provided in 52.212-1 Addendum and PWS C.1.3.6.

C.1.3.4 Status Meetings and Project Reports

The Contractor’s manager (if assigned) or lead technician shall meet with the Contracting Officer’s Representative (COR) and the Alternate Contracting Officer’s Representative (ACOR) weekly during the first six months of this contract. The COR/ACOR will be named upon contract award. The COR/ACOR or the Contracting Officer (KO) shall hold meetings as often as deemed necessary, but quarterly at a minimum. The meetings are a mutual effort designed to identify and resolve contract performance issues. The Contractor shall provide electronic submittal of minutes of these meetings within five working days to the COR/ACOR. The manager shall provide a weekly project status report to the COR/ACOR on a weekly basis in accordance with Exhibit I.

C.1.3.5 Respond to Government Requests for Audit The Government reserves the right to audit all Contractor operations, customer bills, customer records, logs, and other operational data at any time. The Contractor shall provide documentation upon request from the COR/ACOR or KO within five working days of request.

C.1.3.6 Historical Staffing

The below information illustrates the Historical Labor Mix utilized on past contracts and is provided as a tool to assist in establishing resources. It is the Contractor’s sole responsibility to determine appropriate resources needed to accomplish work. The following is provided for informational purposes only:

Staffing Requirements

Labor Category: CSWF Requirements

Full Time Equivalent (FTE):

One FTE = 1920 hours

Telecommunications Mechanic I Support 1

Telecommunications Mechanic II Support 1

Outside Cable Splicer (OSP) Plant Telecommunications Technician Support

Accounting Clerk Support

Project Manager/Supervisor 0.25

Total 3.25

C.1.4 CONTRACTOR’S QUALITY ASSURANCE PLAN AND CUSTOMER SATISFACTION

PROGRAM

The Contractor shall establish and maintain a quality assurance and customer satisfaction program to ensure that the requirements of the contract are provided as specified.

C.1.4.1 Quality Assurance Plan The Contractor shall develop and maintain a quality assurance (QA) plan. The Contractor must submit their QA plan within 5 days of award. The COR/ACOR will review this plan, the operation and other data, as necessary to ensure proper implementation of the plan.

C.1.4.2 Customer Satisfaction Program As part of its quality assurance effort, the Contractor shall implement an on-going customer satisfaction program that addresses all services provided under this contract (see Section C.5.1). The Contractor’s customer satisfaction program may conform to its commercial program and have similar measures or ratings of performance.

C.1.5 SECURITY REQUIREMENTS

C.1.5.1 Physical Security

The Contractor shall comply with physical security standards for a Level One restricted area per OPNAVINST 5530.4 (series) and NCTAMS LANT INST 5530.4 (series) for the protection of the BCO and supporting structures and facilities. The Contractor shall also comply with Homeland Security Presidential Directive 12 which states: The implementation of Homeland Security Presidential Directive 12 (HSPD-12) has extended the basic investigative requirement to un-cleared contractors. These persons must be under HSPD-12, receive at least a Tier 1 level investigation. Therefore, agency discretion is greatly reduced with regard to the investigation of this population. Official guidance with regard to HSPD-12 implementation is available from Office of Management and Budget (OMB). The Contractor is responsible for the cost of the National Agency Check and Inquiries (NACI) check.

C.1.5.1.1 Physical Access The Contractor shall coordinate with the COR/ACOR for access badges, lock and key control for assigned spaces. The NCTAMS LANT Security Officer maintains access, lock, and key control for all NCTAMS LANT buildings. The Contractor shall sign for assigned keys as appropriate, with coordination provided by the COR/ACOR.

C.1.5.1.2 Identification and Vehicle Passes The Contractor shall comply with the host and NCTAMS LANT regulations for obtaining personnel identification and vehicle passes. Certifications of need for access to the base and assigned buildings may be coordinated with the NCTAMS LANT COR/ACOR. The Defense Biometric Identification System (DBIDS) program is a program which contractors use for accessing Government installations. The DBIDS program will manage commercial vendors, contractors, sub-contractors, suppliers and service providers (vendors/contractors) with access on base. The Contractor is responsible for adhering to the DBIDS requirements.

C.1.5.1.3 Military/Federal Government Regulations while on Base Department of Defense (DoD), Department of the Navy (DoN), U.S. Fleet Forces Command (FLTFORCOM), Commander, Naval Information Forces (NAVIFOR), NCTAMS LANT, NAS JRB Fort Worth and Federal Government laws, regulations, and policies apply to Contractor employees while on the premises.

C.1.5.2 Security Clearance and Special Requirements U.S. Citizenship is required of all Contractor personnel. Contractor functions involve delivery of service to support the Department of the Navy mission requiring confidence or trust; position designation is at the Non-Critical Sensitive level. Position require access to sensitive information, including user level access to DON or DOD unclassified networks or information systems and critical infrastructure. Proof of required background security investigations are to be provided to the Government prior to the Government granting unescorted access to work spaces. The Contractor shall submit required background security investigation packages within 5 days of award.

C.1.5.3 Information and Personnel Security In accordance with the DOD/DON security policies, positions designated as Command Cyber IT/Cybersecurity Workforce (Cyber IT/CSWF) – Work role code 411; duties involve delivery of service to support the DON mission requiring a high level of confidence or trust. A Case type Tier 3 investigation, or equivalent suitability (hereafter referred to as "background investigations") is conducted on all employees assigned.

Requests for Tier 3 background investigations based upon this provision shall be submitted in a format (approved by the Government) by the Contractor’s facility security manager for processing through the NCTAMS LANT Security Manager N00SM. Personnel not receiving a favorable determination based upon a Tier 3 background investigation under this program may be denied site access by the Commanding Officer, NCTAMS LANT, and lose the ability to perform job assignment on the contract. This circumstance shall not relieve the Contractor from obligation to perform under this PWS.

The Contractor will be responsible for completing and adhering to Enclosure (1): Access Request Form - Contractor personnel, Enclosure (2) US Fleet Cyber Command (FCC) Arrival Interview Questionnaire and Enclosure (3) Contractor Security Vetting Process to ensure the correct security vetting happens prior to contractors reporting to work and providing "access" to sensitive unclassified information (CUI) and/or access to DOD/DON information systems. The Contractor will also be responsible for completing and providing the following: Standard Form 86, Standard Form 87 or electronic fingerprints, Optional Form 306, (Forms can be found at www.opm.gov) and a resume or equivalent in support of required Tier 3 background investigation.

C.1.5.4 Continuous Evaluation Program The Contractor shall ensure an active continuous evaluation program for the continuous evaluation of personnel eligibility for access or assignment to sensitive duties are conducted. The Contractor shall report to the NCTAMS LANT Security Manager and COR/ACOR, all questionable or unfavorable information that becomes available concerning individual(s) who have been granted access and/or assigned to sensitive duties. The Contractor will coordinate and assist the NCTAMS LANT Security Manager with obtaining any and all documentation necessary for submission of required Incident Reports to Consolidated Adjudication Service (CAS).

C.1.5.5 Information Security Information systems used by Contractor personnel will be operated in accordance with DOD 5220.22-M National Industrial Security Program Operating Manual (NISPOM), SECNAVINST 5239.3C, and NCTAMSLANTINST 5239.2A and all governing DOD/DON Information Assurance/Cyber Security policies.

C.1.5.6 Privacy Act Information required or generated under this PWS may be subject to the Privacy Act. Work on this project requires that Contractor personnel have access to Privacy Information. Personnel shall adhere to the Privacy Act, Title 5 of the U.S.

Code, Section 552a and applicable agency rules and regulations. Contractor personnel may be required to sign a Non-Disclosure Form.

C1.5.7 Operation Security Contractor personnel shall comply with all applicable site Security Operating Procedures (SOPs), Operational Security (OPSEC) regulations, and all Government required OPSEC training.

C.1.5.8 Safety and Environmental Plan The Contractor shall comply with Federal, State, local and base regulations pertaining to the environment, including but not limited to, water, air, solid waste, and noise pollution.

C.1.6 ADMINISTRATIVE REQUIREMENTS

C.1.6.1 Period of Performance The majority of the work performed is on normal Government workdays, which exclude the following legal Federal holidays: New Year’s Day, Martin Luther King’s Birthday, President’s Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veterans’ Day, Thanksgiving Day and Christmas Day.

HOLIDAY NAME OBSERVED

New Year’s Day January 1st of each year

Martin Luther King’s Birthday 3rd Monday in January each year

Washington’s Birthday 3rd Monday in February each year

Memorial Day Last Monday of May each year

Juneteenth June 19th

Independence Day July 4th of each year

Labor Day 1st Monday in September each year

Columbus Day 2nd Monday in October each year

Veterans’ Day November 11th of each year

Thanksgiving Day 4th Thursday in November each year

Christmas Day December 25th of each year

C.1.6.2 Principal Period of Performance/Outside Principal Period of Performance The Principal Period of Performance (PPP) are the hours between 0700 and 1600, Monday through Friday. The Government will have occasions for services to be conducted outside of this PPP, i.e. Base wide Emergencies/Natural Disasters/National Emergencies.

Historically outside Principal of Performance (OPPP) services have ranged from 50 to 200 hours, annually.

C.1.6.3 Hours After Normal Working Hours Hours after normal working hours are not authorized without prior written consent from the

COR/ACOR.

C.1.6.4 Sanitation and Cleanliness The Contractor shall maintain all of its assigned space in a neat, clean, orderly, and sanitary condition. The premises shall be free at all times from accumulations of waste material or debris resulting from work performed under this contract. These areas will be subject to fire safety and health inspections by Government personnel. The Contractor shall be responsible for correcting any violation cited.

C.1.6.5 Non-Personal Service Statement Contractor employees performing services under this order will be controlled, directed, and supervised at all times by management personnel of the Contractor. Contractor management will verify that employees properly comply with the performance work standards outlined in the statement of work. Contractor employees will perform their duties independent of, and without the supervision of, any Government official or other Defense Contractor.

C.1.6.6 Phase-in The Contractor shall furnish phase-in services for the first 30 days of this contract. The purpose of the phase-in period is to transition from the previous contractor to the new contractor, without any loss of service or experience. The Contractor shall provide sufficient experienced personnel during the phase-in period to ensure continuity of services once the previous contract ends.

C.1.6.7 Phase Out The Contractor shall, upon the KO’s written notice, (1) furnish phase-out services for up to 30 days before this contract expires and (2) negotiate in good faith a plan with a successor to determine the nature and extent of phase-out services required. The plan shall specify a training program and a date for transferring responsibilities as described in the PWS and shall be subject to the Contracting Officer’s approval. The Contractor shall provide sufficient experienced personnel during the phase-out period to ensure that the services called for by this contract are maintained at the required level of proficiency. Issuance of the KO’s written notice for phase-out services shall not later prevent the Government from utilization of an extension of services 52.217-8.

The Contractor shall allow as many personnel as practicable to remain on the job to help the successor maintain the continuity and consistency of the services required by this contract.

C.1.7 CONTINUITY OF OPERATIONS

The Contractor shall prepare, maintain and perform, as necessary:

• Full operational status on the contract start date

• Continued operations in the event of a Contractor strike (strike contingency) A transition plan from the current contract performance to performance by a potentially different Contractor or by the Government in a follow-on period (phase-out).

C.1.7.1 Strike Contingency The Contractor shall prepare and maintain a strike contingency plan for the continuation of services required by this PWS in the event of a work stoppage, slow down, or similar action by Contractor staff. The COR, ACOR, or KO may request to review this plan if pertinent to a strike.

C.1.7.2 Removal of Items The Contractor shall remove all Contractor-owned equipment, tools, parts, and belongings from the Government furnished spaces during PPP (See 1.6.2) on the final day of the contract.

C.1.7.3 Report on Equipment On the contract start date. The Contractor shall review the telecommunications systems and equipment, and prepare a report on their condition. The COR will review the report with the Contractor.

C.2.0 ACRONYMS AND DEFINITIONS

C.2.1 See Exhibit C

C.2.2 DEFINITIONS

C.2.2.1 Base Communications Base Communications is defined in DODINST 4640.14 as "facilities, equipment, and services used to support the electromagnetic dissemination, transmission, or reception of information via voice, data, video, integrated telecommunications, wire, or radio within the confines of a post, camp, station, base, headquarters, or Federal building.”

C.2.2.2 Base Level Information Infrastructure (BLII) The BLII is the primary means for the transfer of voice and digital information between and among Navy activities and other officially authorized DOD and U.S. Federal entities operating on, or within, the immediate vicinity of, U.S. Navy installations. The BLII also provides connectivity for shore-based activities to long haul and tactical fleet telecommunications gateways.

C.2.3 Applicable Documents

This section presents a listing of documents that apply to the Contractor’s performance under this contract. This listing is not all-inclusive and is in addition to standards required in the main contract.

C.2.3.1 Federal Standards 1037(series); Telecommunications: Glossary of Telecommunications Terms. (Copies can be obtained from GSA Business Centers for bidding and contracting purposes.)

Rural Electrification Association (REA): Telephone Engineering and Construction Manual Bulletin 344-2; List of Acceptable Materials for Use on REA Borrowers Systems Bulletin 345-54; Specification for Telephone Cable Splicing Connectors Bulletin 345-67;

Specifications for Filled Telephone Cables Bulletin 345-89; Specifications for Filled Telephone Cables Bulletin 345-6; Specification PC-2, Standard for Splicing Plastic Insulated Cable Bulletin 345-63; Specification PC-4, REA Standards for Acceptance Tests and Measurements of Telephone PLANT Bulletin 345-65; REA Specification PE-33, Shield Bonding Connectors Bulletin 345-8; REA Standard for Splicing Paper or Pulp-Insulated Cables to Paper or Pulp- Insulated Cables Bulletin 345-13; REA Specification-22, Aerial and Underground Telephone Cable Bulletin 345-72; REA Specification PE-74, Filled Splice Closures Bulletin 345-87; REA Specification PE-87, Terminating (TIP) Cable Bulletin 381-2; Telephone System Construction Contract, Labor and Materials, REA Form 515 (to include Form 515a-g) Section 435; Cable Capacitance Measurements Section 451.2; Shield Continuity Section 635; Construction of Aerial Cable Plant Section 641; Construction of Buried Plant Section 642; Staking of Outside Plant Section 643; Underground Conduit and Manhole Design and Construction Section 644;

Design and Construction of Underground Cable Section 646; Design and Construction of Cable Pressurization Section 801; Electrical Protection Fundamentals Section 805; Electrical Protection at Subscriber Stations Section 810; Electrical Protection of Central Office Equipment Section 815; Electrical Protection of Aerial Cable Section 817; Electrical Protection of Effective Ground of Cable Shields Section 1356;

Maintenance of Outside Plant Section 1356.4; Maintenance of Aerial Cable and Cable in Conduit Section 1356.6;

Section 1356.6; Addendum A; Buried Plant Maintenance Section 1357; Procedures for Rehabilitating Wet Underground and Direct Burial Types of Cables (Vaporization and Pressurization) Section 1370, Issue 1; Fundamental Information for the Maintenance and Use of Test Equipment EIA/TIA 568 Commercial Building Telecommunications Wiring Standards (Copies can be obtained at Rural Electrification Administration, Telephone Operations and Standards Division, U.S. Department of Agriculture, Washington, DC 20250) Occupational Safety and General Industry Standards Health Administration (Copies of the OSHA standards may be obtained from the Superintendent of Documents, U.S.

Government Printing Office, Washington, DC 20402.)

29 Code of Federal Regulations, Volume 1910; Sections 120; 146; 333; and 353.

(Copies can be obtained from Superintendent of Documents, U.S. Government Printing Office; Washington, DC 20402.)

Safety and Health Requirements Manual, Department of the Army, Corps of Engineers (Copies can be obtained from Superintendent of Documents, U.S.

Government Printing Office; Washington, DC 20402.)

C.2.3.2 Military Standards/Instructions

Department of Defense Directives, 5220.22 series and its derivatives MIL-HDBK-419A; Grounding, Bonding, and Shielding for Electronic Equipment and Facilities (Guidance Only) MIL-STD 188 100 Series (Guidance Only) MIL-STD 12; Abbreviations for use on Drawings, and in Specifications, Standards and Technical Documents (Guidance Only) (Copies can be obtained from the Defense Printing Service Detachment Office, Building 4, Section D; 700 Robbins Avenue; Philadelphia, PA 1911-5094.)

Office of the Chief of Naval Operations Instruction (INST) 5100.23D (Copies can be obtained from the Defense Printing Service Detachment Office, Building 4, Section D; 700 Robbins Avenue; Philadelphia, PA 19111-5094.)

SECNAVINST 5239.3B Department of the Navy Information Systems Security (INFOSEC) Program OPNAVINST 2100.2A Navy Policy and Procedures on the Issuance, use and Management of Government-Owned Cellular Phones, Personal Digital Assistants and Calling Cards 04 Sep 08 OPNAVINST 5100.23G Navy Safety and Occupational Health Program Manual 21 Jul 11 OPNAVINST 5530.14E Department of the Navy Physical Security and Law Enforcement Program 19 Apr 10 OPNAVINST 5510.1 (series) Department of the Navy Information and Personnel Security Program Regulation NAVY INFROMATION DOMINANCE FORCES, Navy Base C2 Communications Manual, COMNAVIDFOR M-2066.1, 14 JAN 2016 NCTAMSLANTINST 2060.1M Administration and Control of Government Telephones and Telephone Services 29 Jul 14 NCTAMSLANTINST 2280.2C Emergency Action Plan 11 May 2007 NAVCOMPT Manual, Vols. 2,3,5 and 8 (Copies can be obtained from Navy Inventory Control Point –Cog “I” Material, 700 Robbins Ave., Philadelphia, PA 19111-5908) DODINST 7000.14-R, DOD Financial Management Regulation (Copies can be obtained from Defense Automated Printing Service, 1401 S. Fern St., Arlington, VA 22202or http://www.dtic.mil/comptroller.fmr) DODINST 4640.13, Management of Base and Long-Haul Telecommunications Equipment and Services of 5 Dec 91 DODINST 4640.14, Base and Long-Haul Telecommunications Equipment and Services of 06 Dec 91 http://www.defenselink.mil/pubs/ DODINST 8100.04 DOD Unified Capabilities (UC) 9 Dec 10 DODINST 8500.2 Information Assurance (IA) Implementation 6 Feb 03 SECNAVINST M-5239.2, Department of the Navy Cyberspace Information Technology and Cybersecurity Workforce Management and Qualification.

SECNAVINST 5212.5D of 28 Apr 98, “Navy and Marine Corps Records Disposition Manual” http://www.defenselink.mil/pubs/

C.3.0 GOVERNMENT-FURNISHED FACILITIES

The Government will provide, without cost, all facilities.

C.3.1 GOVERNMENT-FURNISHED FACILITIES (GFF)

The Government will furnish, or make available, facilities required to support the BCO function. Government facilities have been inspected for OSHA compliance. Any hazards for which a work-around has been made will be identified to the Contractor. Should a hazard be subsequently identified, the Government corrects OSHA hazards according to base-wide Government developed plans of abatement, taking into account safety and health priorities. A higher priority for correction will not be assigned to the facilities provided hereunder merely because of this contract initiative. The identification of any hazardous conditions does not warrant or guarantee that no other possible hazards exist, or that the work-around procedures currently employed will be adequate to meet the responsibilities of the Contractor.

Compliance with OSHA and other applicable laws and regulations for the protection of employees is exclusively the obligation of the Contractor. Further, the Government will assume no liability or responsibility for the Contractor's compliance or noncompliance with such requirements, with the exception of the aforementioned responsibility to make corrections according to approved plans of abatement subject to base-wide priorities.

The Government is responsible for janitorial service. The Contractor is responsible for upkeep of workspace provided by Government.

C.3.1.1 Facilities and Buildings Under this contract, the Government will provide space (including storage space) at all sites within the AOR in "as-is" condition.

C.3.1.2 Facilities Modification

C.3.1.2.1 Contractor Modifications to Facilities

The Contractor may make modifications to GFF needed to meet the requirements of this contract. Alterations to GFF shall not be made without specific written approval by the COR/ACOR. The Contractor shall notify the COR/ACOR and provide documentation, describing in detail the modification. The Contractor shall maintain “as-built” drawings after the modifications are completed. All Government-approved modifications to GFF will become Government property upon completion of this contract. The Contractor shall return the GFF (with the “as-built” drawings) to the Government in the same condition as received, fair wear and tear, and approved modifications exempted.

C.3.1.2.2 Notification of Facilities Modification The Government retains the right to make modifications to GFF. The Government will notify the Contractor of any major modifications 60 days prior to start of work.

C.3.1.2.3 Repair and Maintenance of Real Property

The Government will repair and maintain real property facilities (to include Uninterruptible Power Supplies (UPS)) at no cost to the Contractor, provided the repairs are not required as a result of Contractor negligence. The Contractor shall be responsible for all damages caused by the intentional or negligent activity of its employees.

C.3.1.2.4 Removal of Materials

All materials deemed hazardous by OSHA that are encountered during Contractor modifications shall be identified and referred to the COR/ACOR. All other materials removed during Contractor modifications shall be removed by the Contractor and disposed of in accordance with base, state, and local Government statutes. There is a central hazardous waste disposal facility on the bases.

C.3.2 GOVERNMENT EQUIPMENT TO BE REPAIRED AND INFORMATION

SYSTEMS.

The Government will describe all equipment and information system as listed in Exhibit D.

C.3.2.1 Joint Inventory The Contractor and the COR/ACOR shall conduct a joint inventory within 15 days following contract award and no later than 15 days before completion of the contract period. The Contractor shall prepare/submit the inventory for joint acceptance. This inventory will verify the quantity and determine the condition of GFF/I/GFM listed in Exhibit E. The Contractor and the COR/ACOR will certify the findings of this joint inventory and resolve discrepancies. The Contractor shall not remove GFE from Government facilities unless approved by the COR/ACOR.

C.3.3 GOVERNMENT-FURNISHED MATERIAL (GFM)

Government-Furnished Materials to be provided under this contract consist of critical spare parts.

C.3.3.1 Material Required The Government will provide critical spare parts listed in Exhibit D to the Contractor at the start of the contract.

C.3.3.2 Telephones The Contractor is authorized to use local and DSN telephone services in support of this contract.

C.3.3.3 Utilities/Facility Services The Government will provide electricity, air conditioning, water, sewage, janitorial, pest control, and outside receptacle refuse collection services necessary to support this contract, at no cost to the Contractor. The Contractor is responsible for the disposal of locate paint cans.

C.3.3.4 Utilities Conservation The Contractor shall instruct employees in utilities conservation practices. The Contractor shall operate under conditions, which preclude the waste of utilities, which includes:

• Lights: Lights shall be used only in areas where and at the time work is actually being performed.

• Mechanical Equipment Controls: Contractor employees shall adjust mechanical equipment controls for heating, ventilation, and air conditioning systems to comply with Government standards.

• Water: Water faucets or valves are to be turned off after the required usage has been accomplished.

• Security Police and Fire Protection: The Government will provide security police and fire protection services 24 hours a day, seven days a week, at no cost to the Contractor.

C.4.0 CONTRACTOR-FURNISHED PROPERTY

C.4.1 CONTRACTOR-FURNISHED ITEMS

Except for those items or services specifically identified to be Government furnished in Section C.3.0, and preexisting materials provided for under CLIN XXX2, the Contractor shall furnish everything required to perform the services specified by this contract at no additional cost to the Government. The Government will not supply specialty vehicles for maintenance and replacement. Historically no additional vehicles or equipment has been required.

C.4.1.1 CONTRACTOR-FURNISHED MATERIALS AND SUPPLIES

The Contractor shall be responsible for ensuring that it maintains, or has a ready supplier for parts, supplies, and materials required for contract performance. Any reconditioned parts used in work to be done under this contract shall be warranted as new. The Contractor shall properly dispose of non-serviceable parts to avoid inadvertent reuse.

C.4.1.2 CONTRACTOR-FURNISHED EQUIPMENT AND TOOLS

The Contractor shall provide test equipment (not separately priced). Safety equipment will include, but not be limited to, manhole gates, orange cones, barricades, orange vests, hard hats, and gas-detecting equipment. Any other equipment utilizing building circuits must operate using existing building circuits. All equipment provided by the Contractor shall meet OSHA safety requirements. It shall be the responsibility of the Contractor to prevent the operation or attempted operation of electrical equipment or combinations of equipment that require power exceeding the capability of existing building circuits.

C.4.1.3 CONTRACTOR-FURNISHED AND CONTRACTOR-OWNED PROPERTY

The Contractor shall be responsible for the maintenance, repair, and safekeeping of Contractor- owned supplies, materials, and equipment. The Government is not responsible for the personal property of Contractor employees from loss, damage, or theft.

C.5.0 SPECIFIC REQUIREMENTS

The Contractor shall provide all services and functions in accordance with COMNAVIDFOR Instruction 2066.1 (series), DOD/DON Security Regulations, SECNAVINST M-5239 (series) and DOD 8100.04 as described herein to fulfill the NCTAMS LANT Texas Division BCOs mission. The Contractor shall:

Provide customer services, which include telecommunication services, trouble administration, business office services, and training;

• Provide engineering and technical support for BLII planning, customer projects, system, and facility configuration management;

• Administer, operate, maintain, and repair the BLII;

• Provide contingency and emergency support for Fleet and Joint exercises, emergencies, and disasters;

• Administer, operate, and maintain Telecommunications Management System (TMS);

• Provide logistics and administrative support services;

• Provide Information Assurance services for the BCO information systems; and Provide training for any services required under the contract

C.5.1 PROVIDE CUSTOMER SERVICES

The Contractor shall provide customer services in the form of service provisioning, trouble administration, business office services, and training for the term of this contract.

C.5.1.1 Provide Telecommunications Services

C.5.1.1.1 Perform Service Provisioning

The Contractor shall perform service provisioning for telecommunications services, in response to Telecommunications Work Request (TWR) and Information Assurance requirements. The BCO receives TWRs from command Telephone Control Officer (TCO) representatives. An up-to-date list of TCOs will be provided to the Contractor at the start of the contract. TWRs that do not require Government purchases for equipment must be completed within seven working days from receipt of the TWR. For TWRs requiring Government purchases, the contractor must complete the work within seven working days from receipt of the equipment.

C.5.1.1.2 Typical TWR Requirements

Work generated because of submitting TWRs includes, but not limited to the following items:

• Installation, relocation, removal, and repair of voice and data circuits, customer premises equipment and telephone equipment features.

• Installation, relocation, and removal of consoles.

• Installation, relocation, and/or removal of heat sensitive, water sensitive and intrusion alarm system circuits.

• Installation, relocation, and repair of wiring.

• Installation, removal, or relocation of cross-connects and disconnects at the Building Distribution Frame (BDF) or Demarcation Point. Develop and maintain database for all cross-connects, critical spares, line assignments, and outside cable plant (OSP) distribution. Process Verbal Requests.

The Contractor shall process verbal service order requests. Verbal service order requests will be followed up by a hard copy TWR. Only the authorized COR/ACOR will be authorized to initiate verbal TWRs. The hard copy service requests may be approved by the COR/ACOR prior to work start.

C.5.1.1.3 Maintain TWR Records Circuits/Phone Number Databases

The Contractor shall keep records of TWRs received and customer service provided. On receipt of a validated TWR for a new circuit or telephone number, the Contractor shall assign the digital number (DN) or line equivalent number (LEN); update automated customer line assignment records; build or update cable records; and validate automated records. The Government uses a Unique Communications, Inc., TMS for processing and tracking all TWRs and to provide cable record management. The Contractor shall provide, on a weekly basis, a detailed report of all TWR’s received, completed, and pending to the COR/ACOR. The Contractor shall provide, at the end of the Government Fiscal Year, a database listing of active circuits and telephone numbers. See (Exhibit F).

C.5.1.1.5 Material The Contractor shall provide materials and supplies to accomplish service provisioning. See Exhibit E for list of materials and supplies. All material required to support the PWS would be purchased under CLIN XXX2 (Supplies/Services) of the contract.

C.5.1.2 Perform Trouble Administration The Contractor shall perform trouble administration service for BCO services. The Contractor shall respond to service outages, customer service complaints, and inquiries from customers 0700 - 1600, 5-days-per- week. There are an estimated 750 Telecommunications Work Requests (TWR) calls per year. Personnel answering TWR calls shall be familiar with telecommunications services available to the BCO customers, telephone troubleshooting techniques, and procedures for placing telephone calls over the DSN. Service outages are categorized into four levels of urgency:

emergency, catastrophic, serious and routine. The Contractor is responsible for restoring these services by repair or coordination of repair with the LEC or other provider, within the time frames shown in Exhibit G.

C.5.1.2.1 Maintain TWR Log

The Government uses the Unique system modules to manage trouble calls. The Unique Communications, Inc., TMS provides the following capabilities:

Record all TWR calls reported by BLII customers.

• Issue electronic or hardcopy trouble tickets to work centers for corrective action

• On-line TWRs tracking from initial request until final resolution (TWR tracking shall be accomplished based on customer name and TWR ticket number).

• An on-line TWR database

Contractor shall administer, operate, and maintain the TMS. The Unique Communications Inc. products are configured with UCALL software modules supporting the following application:

• Cable and Circuit Management

• Service Request/Work Order Processing

C.5.1.2.2 The Contractor shall use the Government furnished Unique Communications, Inc., Cable Assignment Inventory Retrieval System (CAIRS.net) to initiate and track work orders and trouble tickets; make cable assignments; and validate usage. Through on-line access, the Government generated reports, query information and check status. It is the responsibility of the Contractor to provide CAIRS training to contract employees.

C.5.1.2.3 The Contractor shall assist the COR/ACOR in support of tracking and oversight of BCO services (ISP/OSP, Security Requirements, switching networks).

C.5.1.2.4 The contractor shall verify all commands have assigned a Telephone Control Officer (TCO) and maintain up-to-date/validated contact information. In the event a command does not have an assigned TCO, the Contractor shall report the event to the COR/ACOR.

C.5.1.2.5 The contractor shall verify annually and review service requirements with activity TCOs.

Terminating unused services/circuits and reporting number of terminations and cost savings per termination to the COR/ACOR.

C.5.1.2.6 Provide Assistance and Instruction

The Contractor shall assist and instruct BCO customers on service request and trouble reporting procedures, new customer project features, and use of all BLII services.

C.5.2. PROVIDE PLANNING & ENGINEERING SUPPORT SERVICES FOR BLII

C.5.2.1 Provide BLII Configuration Management The Contractor shall establish and maintain a Configuration Management Program (CMP) to maintain the BLII.

C.5.2.1.1 Maintain BLII Inventory

The Contractor shall maintain an automated, current inventory of the BLII. Inventory shall include, but is not limited to, all GFF provided as part of this contract, and CFE/CFF, and controlled equipage such as telephone calling cards and GETS cards. The Contractor shall perform an annual on-site inventory of the BLII and controlled equipage. The Contractor shall document and reconcile any discrepancies and update all inventory records. GETS has a website and help desk available for questions and answers.

C.5.2.1.2 Maintain Master OSP Drawings and Cable Assignment Records The Contractor shall maintain the master OSP engineering drawings and cable assignment records in electronic form. The Government uses AUTOCAD to maintain cable drawings and Unique Communications, Inc., TMS to maintain cable assignment records. The Contractor shall provide hard copy drawings when requested by the COR/ACOR. The Government will not provide AUTOCAD training but will supply hardware and software.

C.5.2.1.3 Contractor Recommended Upgrades

The Contractor shall analyze and evaluate the condition of the BLII and propose value-added recommendations for infrastructure, equipment and system upgrades. The Contractor shall submit an annual proposal at the start of each Fiscal Year, in the month of October defining the recommended upgrades, installation design plan (IDP), and cost benefit analysis, to complete the proposed upgrade as needed or requested by the

COR/ACOR. The Government will evaluate the proposal and determine whether to accept the recommendation in whole or part. If accepted, the Government will either fund the non-recurring project immediately or submit the proposal for future funding.

C.5.2.1.4 Technology Refreshment and Modernization

The Contractor shall stay current with the latest in telecommunications technology advances and identify cost effective ways to incorporate new capabilities into the BLII to meet evolving customer requirements. Annual recommendations, in the month of October, for technology refreshment or modernization of the BLII shall be in the form of a proposal.

C.5.2.2 Support Customer Special Projects

C.5.2.2.1 Provide Technical Consultation and Support The Contractor shall provide technical consultation and support to customers. This support shall include, but not be limited to, project planning, technical evaluations and recommendations, analyses, project specifications development, and acquisition to support customer requirements.

C.5.2.2.2 Review MILCON Project Documentation

The Contractor shall support the review of MILCON project documentation when requested by the Government. The review shall ensure that all telecommunications requirements and support structure facilities are included in the plans, and may include cost estimates, as required for MILCON support. Projects involving new buildings and renovations are common.

C.5.2.2.3 Coordinate the Base Communications Control Board (BCCB)

The Contractor shall schedule, coordinate, and participate, as directed, in the BCCB, on a quarterly basis, as identified by the COR/ACOR. The purpose of the BCCB is to support the planning, execution, and training for base telecommunications requirements and projects. The Contractor shall prepare and distribute the meeting agenda seven working days prior to the meeting, take minutes, and publish/distribute copies of the minutes within five working days to all BCCB participants. Electronic distribution of the agenda and minutes are acceptable.

C . 5 . 3 ADMINISTER, OPERATE AND MAINTAIN THE NCTAMS

LANT TEXAS DIVISION BCO BLII

C.5.3.1 Operate and Maintain BCOs BLII

The Contractor shall operate and maintain all the components of the NCTAMS LANT Texas Division BCOs switching and transport systems of the BCOs BLII network. The Contractor shall ensure that the BCOs BLII network components are operational and available 24 hours per day/7 days per week.

C.5.3.1.1 Maintain and Repair Switching Systems

The Contractor shall maintain and repair all hardware and software on the switching systems.

C.5.3.1.2 Maintain and Repair OSP C.5.3.1.2.1 The Contractor shall maintain and repair OSP IAW industry standards. The Contractor shall coordinate projects associated with the installation of new cable or replacement of old cable. The BLII consists of OSP leaving the demarcation point throughout the campus environment. Typical cable scenarios encountered will include aerial, direct buried, and conduit. The Navy does not have an Emergency Technical Assistance Support (ETAS) contract. ETAS is not the Contractor’s responsibility to provide.

C.5.3.1.2.2

The existing copper/fiber OSP consists of approximately 70 miles at NAS JRB Fort Worth It is estimated that less than 40 percent of the OSP is fiber. The maintenance and repair of copper/fiber OSP owned by other Contractors, such as AT&T and Spectrum, are not included in the PWS.

C.5.3.1.3 Perform Preventive Maintenance

Within 60 days of contract award, the Contractor shall prepare and maintain a plan for preventive maintenance (PM) on all telephone switching systems, equipment, pier risers, and OSP. At a minimum, the plan shall include equipment, priority, frequency, and description of the PM to be performed. The plan shall also include an annual PM schedule indicating the system, equipment, cable, and locations where PM will be performed each month. PM shall be performed according to this plan and shall adhere strictly to industry standards or the original equipment manufacturer’s recommendations. The Contractor shall document all maintenance (preventive and otherwise) performed on switching systems, equipment, pier risers, and cable plant. PM includes, but is not limited to, the following:

• Switching systems and equipment

• Filter/lamp replacement

• Alarm testing to include fan, fuse, minor, critical, major; and system backup

• Diagnose and reset/clear alarms; check power distribution

C.5.3.1.4 Provide Excavation Clearance On receipt of an excavation clearance request from the BCO Manager, the Contractor shall provide an excavation clearance, in order to prevent damage to the Navy owned OSP (copper and fiber). On average, 40 excavation clearances are issued each month. The Contractor shall also maintain records of all excavation clearances provided for duration of the contract.. The BCO Manager handles all communications on the work to be performed.

C.5.4 PROVIDE CONTINGENCY/EMERGENCY SUPPORT

BCOs provides telecommunications services and support to meet emergency requirements such as military exercises and contingencies, VIP visit support, and natural or manmade disasters. These exercise or emergency conditions may require the Contractor to maintain normal operations while supporting the contingency event.

C.5.4.1 Support Fleet/Joint Exercises/VIP Visits

The Contractor shall support Fleet or Joint exercises or VIP visits conducted in the regions while maintaining normal operations as required by the Government. The Government will notify the Contractor of exercise schedules. The Contractor shall provide exercise support requirements requested in Exercise TWRs. Mission support includes tasks such as:

• Attend coordination meetings

• Evaluate and determine support requirements

• Design and engineer required upgrades

• Draw materials

• Install telecommunications equipment and infrastructure

• Conduct and coordinate operational tests

• Perform installation quality Control (QC)

• Place requested services on line

C.5.4.1.1 Provide after-action status reports. Prepare Project Design and Cost Estimates If exercise requirements exceed BLII capacity, the Contractor shall prepare a project design and cost estimate for submission to the Government for approval and funding.

Requirements added during the contract will not be performed by contract modifications.

Added requirements may be procured through new contracts.

C.5.4.2 Provide Emergency and Disaster Support

The Contractor shall provide telecommunications support services in the event of emergencies and natural or manmade disasters such as hurricanes, tornadoes, fire, or emergency rescue efforts, IAW the restoration priority list in Exhibit G. This may require coordination with other providers. Emergency support includes tasks such as the following:

• Attend coordination meetings

• Evaluate and determine support requirements

• Design and engineer required repairs

• Repair or replace telecommunications equipment

• Conduct and coordinate operational tests

• Perform installation QC

• Place requested services on line Provide after-action reports

C.5.4.2.1 Emergency and Disaster Support Response Times

Once notified (i.e., mobile phone), the Contractor shall be at the scene of the emergency within the following time frames:

• PPP, Two (2) hour

• OPPP Four (4) hours

C.5.5 Develop an Emergency Restoration Work-around Plan Emergency events such as hurricanes or tornadoes could cause extensive damage to the BLII. After the emergency or disaster is over, the Contractor shall evaluate the impact on the BLII and make recommendations via a proposal as to how to restore full service to all customers. The BLII shall be operated in a degraded mode until the proposed solution is funded and work performed.

C.5.6 LOGISTICAL/ADMINSTRATIVE SUPPORT

C.5.6.1 Provide Logistical Support The Contractor shall provide logistical support for the recurring operation and maintenance of the BCO’s BLII. This includes, but is not limited to, items needed for the maintenance of equipment and maintaining inventory levels of critical spares.