Technical Exhibit 1-Performance Requirements Summary update 28 July v2.rtf

TECHNICAL EXHIBIT 1

Performance Requirements Summary

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective (The Service required—usually a shall statement)

Standard

PERFORMANCE THRESHOLD (THIS IS THE MAXIMUM ERROR RATE. IT COULD

POSSIBLY BE “ZERO

DEVIATION FROM STANDARD”)

Method of Surveillance

The contractor shall be responsible for the accountability, control verification and issuance of PWS paragraph 5.1.1.

The contractor provided ID and CAC cards that are accurate, compliant with regulatory guidance, and identify the appropriate privileges for each recipient validated via DD Form 1172 and DD Form 2842.

The contactor shall complete 85% of inputs and updates no more than 15 minutes from the time the customer arrives at the workstation until their records in the DEERS/ RAPIDS records are complete.

Period Sampling; Random Sampling; Validated Customer Complaint received by COR Updates to Defense Enrollment Eligibility Reporting System (DEERS) and the Real-Time Automated Identification System (RAPIDS):

PWS paragraph 5.2.

The Contractor shall provided timely and accurate updates to the DEERS and RAPIDS systems.

100% accuracy of data entries

Random sampling.

Periodic Testing PWS paragraph 5.10.3

All Contractor employees shall obtain a standard score on any required periodic certification testing that validates the System Operator credentials.

70% Score

Random sampling.

NOTE: Government surveillance of contractor performance is not limited to the Performance Objectives as outlined in this PRS. The Government reserves the right to conduct compliance surveillance of any contractual requirement of this acquisition.