TE2 QASP Range Cleaning.pdf

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Attachment 1

QUALITY ASSURANCE SURVEILLANCE PLAN

HAZARDOUS WASTE TRANSPORT TO DISPOSAL FACILITY FROM

FEDERAL LAW ENFORCEMENT TRAINING CENTERS

1. PURPOSE. This QASP is a Government developed document used to ensure that the

Government receives quality services. The QASP provides a systematic method to evaluate the services the Contractor is required to furnish.

2. SCOPE. The role of Government Quality Assurance Plan is to ensure contract standards are achieved. The QASP provides guidelines and methods for the

Government’s oversight of the Contractor’s quality control efforts to assure timely, effective services are provided IAW the contract/order. The Contractor, and not the

Government, is responsible for management and quality control actions to meet the terms of the contract.

3. ROLES AND RESPONSIBILITIES-GOVERNMENT.

3.1. Contracting Officer (CO) - A person duly appointed with the authority to enter into, administer and terminate contracts on behalf of the Government. The CO is the only person who can legally commit the Government and only the CO, as the Government’s agent, can modify the contract/order. The CO is the final authority for determining the adequacy of the Contractor’s performance or resolving deficiencies. CO decisions arising under or relating to the contract are final. CO identified at time of award.

Assigned CO:

Organization or Agency:

Telephone: Email:

3.2. Contracting Officer’s Representative (COR) – An individual designated in writing by the CO to perform specific technical and administrative functions within the scope and limitations of their written appointment (e.g., surveillance of Contractor’s performance, accept services). The COR is not empowered to make any contractual commitments or authorize any changes to the order/contract or in any way obligate additional funds by the

Government; such authority rests solely with the CO.

COR will be identified at time of award.

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Assigned COR:

Organization or Agency:

Telephone:

Email:

4. CONTRACTOR REPRESENTATIVES

4.1. The following employees of the contractor serve as the contractor’s Program

Manager for this contract. A person duly appointed with the authority to enter into, administer and terminate contracts on behalf of the Government. The CO is the only person who can legally commit the Government and only the CO, as the Government’s agent, can modify the contract/order. The CO is the final authority for determining the adequacy of the Contractor’s performance. CO decisions arising under or relating to the contact are final.

Project Manager:

Organization:

Telephone:

Email:

To Be Determined

To Be Determined

To Be Determined

To Be Determined

5. METHOD OF SURVEILLANCE. Simplified methods of surveillance will be used by the Government to evaluate contractor performance. Following are the primary methods of surveillance the Government may utilize to ensure adequate contract performance.

5.1. Random Sampling. In random sampling, each service output in the population has an equal chance of being selected for inspection. The selection of samples in an objective process by the use of random sampling tables or random sampling software. This method implies that the quality of a sample will reflect the quality of the total service; thus, random sampling inspections may be used to determine the overall level of contract compliance.

5.2. 100% Inspection. 100% Inspection is an evaluation method that requires complete inspection of a contract requirement. When possible, evaluation schedules for 100% inspections will be prepared each period. When contract requirements, and thus inspections, are on an "as required" basis, the COR should maintain accurate records of all inspections and the inspection results.

6. SURVEILLANCE AND EVALUATION PROCEDURES.

6.1. The COR will evaluate the Contractor’s performance monthly against Performance

Standards established in the contract/order. Evaluations will be to the extent practicable to assure the contractor provides quality services IAW the requirements of the contract.

Evaluations could be evaluation/validation of contractor supplied performance data, as well as analysis of Customer feedback for performance trends and to ensure valid customer concerns are resolved timely.

6.2. The COR shall submit to the CO a surveillance schedule with locations, dates, and times, no later than 5 days in advance of the first monthly scheduled inspection.

6.3. The COR shall submit a comprehensive surveillance report to the CO no later than the 5th day of the month following the month being reported.

6.4. If at any time the COR receives indicators (e.g., valid customer complaints or notes

Performance Standards are not being met) that the Contractor’s performance is less than acceptable, the COR will investigate to determine if this is a onetime issue that has been promptly corrected, or if the discrepancy is systemic in nature. If the issue is determined to be an isolated occurrence, the COR will continue with monthly evaluations. If the issue is recurring and systemic in nature, the COR will perform more frequent and/or in-depth evaluations.

Evaluations. The COR may inspect those parts of the job which are complete. The evaluation should always be conducted as soon as possible after completion of the work to ensure that evidence of the quality of the work performed is still apparent. In some cases, inspections will have to be conducted during the period of work performance in order to evaluate the work process.

Analysis of Results. At the end of the evaluation period, the COR will perform final analysis of the evaluation results based on the standards established in the PRS. The COR will submit information to the CO on the COR monthly report.

Re-performance. Once the Contractor has been informed of defective services, the contractor may be given the option to re-perform the work (if applicable). The COR will evaluate the defective service and the impact thereof. In the event of rework, the time of the Contractor notification shall serve as the beginning of the re- performance period. If at the completion of re-performance the work is still unacceptable, the COR shall inform the CO. The Performance Standard set forth in the PWS is the standard the Contractor must meet for services to be deemed acceptable. Generally, under commercial services contracts, the Government is relying on the Contractor’s assurances that the services conform to contract requirements. Consistent with FAR 52.246-4, Inspection of Services

– Fixed Price, the Contractor shall only tender for acceptance those services that conform to the requirements of the contract/order. The Government may require re-performance of nonconforming services at no increase in contract price. The Government reserves the right to refuse acceptance of nonconforming services. In no case shall the Government’s right to inspect services under the inspection provisions of the contract be prejudiced.

7. RECORDS: All records will be retained for the life of this contract/order. The COR will forward these records to the CO upon completion of the contract/order.

8. CHANGES: The QASP is a living document and, as such, may be changed as needed. However, the CO must approve changes. The COR will submit recommended changes to the CO for approval.

QASP - ATTACHMENT 1

FTC-ADM-67 (7-90)

CONTRACT DISCREPANCY REPORT

1. CONTRACT NUMBER 2. REPORT NUMBER FOR THIS DISCREPANCY

3. TO: (Contractor and Managers Name) 1. FROM: (Name of COR)

5.

DATES

PREPARED CONTRACTOR NOTIFIED RETURNED BY

CONTRACTOR

ACTION COMPLETE

6. DISCREPANCY OR PROBLEM: (Describe in Detail: Include reference to SOW/Directive: attach continuation sheet if necessary)

7. SIGNATURE OF CONTRACTING OFFICER DATE

TO: (Contracting Officer) FROM: (Contractor)

9. CONTRACTOR RESPONSE AS TO CAUSE, CORRECTIVE ACTION AND ACTIONS TO PREVENT RECURRENCE:

ATTACH CONTINUATION SHEET IF NECESSARY. (Cite applicable Q.C. program procedures or new Q.C. procedures.)

10. SIGNATURE DATE

11. GOVERNMENT EVALUATION: (Acceptance, partial acceptance, rejection: attach continuation sheet if necessary.)

12. GOVERNMENT ACTIONS: (Payment reductions, cure notice, show cause, other.)

13. CLOSE OUT

NAME-TITLE SIGNATURE DATE

NOTIFIED

CONTRACTOR

COTR

CONTRACTING

OFFICER