Tab 10 - SOW.pdf

Performance Work Statement

Installation and Applications Training

OR Table with Orthopedic, Urologic and Gynecologic Accessories

The Navajo Area Indian Health Service (NAIHS) is responsible for the delivery of health services to American Indians in portions of the States of AZ, NM, Utah (a region known as the 4 corners Area of the US.) The Agency mission is primarily responsible for healthcare to members of the Navajo Nation and Southern Band of San Juan Paiutes, but care to other Native Americans (Zuni, Hopi) is also provided. The Navajo Nation is the largest Indian tribe in the United States and has the largest reservation, which encompasses more than 25,000 square miles in Northeast Arizona, Northwest New Mexico, Southern Utah and Colorado, with three satellite locations in central New Mexico.

Contractor shall provide an Operating Room Table as specified in the Commercial Specifications and shall Uncrate, Set-Up, Calibrate and Function Test to document complete and proper performance of specified equipment.

Contractor shall provide applications training for GSU surgeons and staff in proper use and maintenance of specified equipment.

Contractor shall provide electronic copies of Operator’s, Parts and Maintenance Manuals for specified equipment.

Contractor shall provide warranty of one (1) year on all parts and labor, and ninety (90) days on all replacement parts (e.g., surgical table spare pads, etc.).

REVIEW AND APPROVAL

• Review and evaluation of the overall performance of this contract is the responsibility of the Contracting Officer. Unless otherwise specified in writing, the Contracting Officer’s Representative (COR) is the delegated authority to accept or reject supplies and services delivered under this contract following necessary review.

• The government reserves the right to consider changing the method of inspection from Periodic to 100% Inspection at any time; however, deteriorating contractor performance may result in immediate 100% surveillance.

• The contractor shall provide itemized repair service invoices. All correspondence invoices shall include the current purchase order number. All repairs shall be completed according with all terms within this Statement of Work.

• The Contracting Officer's Representative (COR) will be responsible for verifying contract compliance. Any incidents of Contractor noncompliance as evidenced by the monitoring procedures will be forwarded immediately to the Contracting Officer by the COR.

• Documentation of services performed will be reviewed by the COR prior to certifying payment.

The COR will perform periodic documents checks with the using service to ensure records monitoring. GIMC will pay only for services actually performed at GIMC and at the contractor's location, and in strict accordance with the schedule of prices/costs shown in the schedule of items. Contract monitoring and recordkeeping procedures shall be sufficient to ensure proper payment and allow audit verification that services were provided.

• Invoices shall be submitted to the COR, by the contractor. The COR, or designee, will verify that services were actually performed against contractors certified delivery repairs document. Only after verification are invoices submitted for payment.

• In addition to the per visit requirements listed above, a quarterly repair report, business review, shall be provided to the COR. This report should be free of charge.

• The Contractor must provide validation letters certifying contractor’s competency of all representatives performing service. Letters are to be provided to the COR and the CO prior to the provision of services. Validation letters must be provided within one week for all new representatives that are sent to perform repair, sharpening and educational services.

EVALUATION

• The COR shall review services performed under this contract during the term of the contract, and all results of such evaluation shall be made part of the contract file. The evaluation report shall be directed towards meeting the requirements of the contract Scope of Work.

PERIOD OF PERFORMANCE

• The project shall will be implemented within 90 days from receipt of order.

SECURITY REQUIREMENTS

• Vendor will comply with agency identification verification procedure with security prior to entering the Gallup Service Unit. Contractor shall not be in a sensitive area and will be accompanied by a Facilities Management personnel.

HOURS OF OPERATION

• Normal hour of operation are Monday through Friday from 8:00am to 4:00pm, excluding national holidays. All deliveries/pick-ups shall be performed during normal working hours.

• Federal Holidays observed by the government are:

New Year’s Day Labor Day Martin Luther King Day Columbus Day Presidents Day Veterans Day Memorial Day Thanksgiving Day Independence Day Christmas Day

PLACE OR PERFORMANCE

Gallup Indian Medical Center Imaging Department 516 E. Nizhoni Blvd.

Gallup, New Mexico 87301