Tab 04 SOW.pdf
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- Attached to
- Agile Products Support (APS) software Federal contract opportunity
- Solicitation number
- 80NSSC26930450Q
About this file
This is a Statement of Work (SOW) for the annual renewal of Agile Products Support (APS) for NASA Marshall Space Flight Center (MSFC). The contractor shall provide continued support and maintenance for all currently licensed CAE Agile software products owned by MSFC, which are integrated turbomachinery design and analysis tools used for engineering design, analysis, and research and development activities.
The required services include technical support for troubleshooting and issue resolution, ongoing software maintenance including bug fixes and performance improvements, access to latest software releases and feature upgrades during the performance period, continued participation in the Agile Products Support Users Group with access to user resources and feedback channels, and general customer support services to address user inquiries. The period of performance is one year from renewal activation, with renewal completion required prior to April 30, 2026, to prevent lapses in support services. Work shall be performed remotely with services delivered electronically. Key deliverables are continuous access to technical support services, delivery of all applicable software updates and upgrades released during the performance period, and maintenance of active APS membership status. The renewal applies only to currently owned and licensed Agile Products software, with no new software licenses included unless separately procured.
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| File | Type | Posted |
|---|---|---|
| Tab 07 Capability Statement.pdf |
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STATEMENT OF WORK (SOW)
Agile Products Support Renewal
1. Background The NASA Marshall Space Flight Center (MSFC) utilizes the Agile Products suite of integrated turbomachinery design and analysis software to support engineering design, analysis, and research and development activities. Continued access to technical support, software maintenance, and product updates is required to ensure uninterrupted capability and alignment with current software performance standards.
2. Scope of Work The contractor shall provide annual renewal of Agile Products Support (APS) for all currently licensed CAE Agile software products owned by MSFC. The scope includes maintaining active membership in the Agile Products Support (APS) Users Group and ensuring continuity of services without interruption.
3. Services to be Provided Contractor shall provide the following services:
A. Technical Support Access to vendor technical assistance for troubleshooting, usage guidance, and issue resolution related to Agile Products software.
B. Software Maintenance Ongoing maintenance of existing software, including bug fixes and performance improvements.
C. Software Updates and Upgrades Access to the latest software releases, enhancements, and feature upgrades issued during the period of performance.
D. User Group Membership Continued participation in the Agile Products Support (APS) Users Group, including access to user resources, updates, and feedback channels that support product improvement.
E. Customer Support Services Vendor support services to address user inquiries and provide assistance as needed to ensure effective use of the software suite.
4. Period of Performance The period of performance shall be one (1) year from the date of renewal activation. Renewal must be completed prior to April 30, 2026, to prevent any lapse in support services.
5. Deliverables
Continuous access to technical support services Delivery of all applicable software updates and upgrades released during the performance period Maintenance of active APS membership status
6. Place of Performance Work shall be performed remotely by Contractor, with services delivered electronically to MSFC personnel.
7. Assumptions and Constraints
The renewal applies only to currently owned and licensed Agile Products software.
Failure to renew prior to the stated deadline may result in interruption of support services.
No new software licenses are included under this effort unless separately procured.
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