T5 KSN Site User Guide.pdf

Technical Support Services Contract

T5 Acquisition

Vendor User Guide for the T5 Public Site

Vendor User’s Guide

Table of Contents

Technical Support Services Contract

T5 Public Site

What is the T5 Public Site?

KSN Site Terms of Use

Request access to the KSN Site

Login Process

Layout and Navigation

Documents

Q&A Submission

Post a Question

View My Published Answers

View All Published Answers

Administration

Disclaimer Statement

T5 Public Site

What is the T5 Public Site?

The T5 Public Site is hosted on the FAA’s Knowledge Services Network (KSN). It is the central repository for all T5 SIR-specific documents. It is also used to post public announcements and submit questions regarding the Draft and Final SIRs. Interested parties can access the Public Site only after a KSN username and password are established, and site access is granted.

The web address is: https://ksn2.faa.gov/tssc/T5/Pages/Default.aspx.

KSN Site Terms of Use By requesting access to the T5 KSN site you agree to the following terms of use: 1) the site contains information related to the conduct of a federal agency procurement, the disclosure of which is restricted by Section 27 of the Office of Federal Procurement Policy Act (41 U.S.C. 423) ; 2) that proprietary or confidential company information may be stored on this site and any unauthorized attempt to access or distribute such information is also prohibited; and 3) any unintended disclosure of information covered in either of the forgoing terms must be brought to the immediate attention of the FAA TSSC Program Manager and Contracting Officer via email notification to t5@faa.gov.

Request access to the KSN Site To request access to the Public Site, simply email your request to t5@faa.gov providing your name, company, and email address. Please use “T5-Public Site Access” in the subject line of your message.

You may request access for multiple individuals; however, you must include their full names, company, and email addresses in your request. It is highly recommended that you send the message using your company email address. Please do not use an ‘faa.gov’ email address. Once your request is granted, two separate email messages will be sent to each email address provided, confirming (1) access to the T5 KSN Public Site, and (2) a user name and password.

https://ksn2.faa.gov/tssc/T5/Pages/Default.aspx mailto:t5@faa.gov

The following figures shows the emails that you will receive from KSN.

Figure 1. Username and Password

Figure 2. Link to the KSN Site

Once you have received your username, password, and site access, you may log in to the Public Site.

KSN security protocols require each user to change their password every 90 calendar days.

Login Process The following screen shows the login process:

Reference Description 1 • Login by using the username and password that was emailed to you.

Note: To login, you must use KSN\username as your username, as shown in the email you received.

Layout and Navigation Welcome to the T5 Public Site! The following screen shows the landing page for the T5 site.

1 Documents:

This section is used to download the following documents:

• Draft SIR – Documents related to Draft SIR

• Final SIR – Documents related to Final SIR (when it becomes available)

• Public Q&A – FAA Response to questions posted by vendors (spreadsheet format) 2 QA Submission:

This section is used to post questions and review the answers provided by FAA, when that is enabled.

3 Administration:

This section is used to reset a password.

4 This section is used to display announcements posted by FAA.

5 This provides a link to the sam.gov website that has the announcements pertaining to the SIR postings.

Documents

Draft Sir/Final SIR/Public Q&A:

The following screen images show how to view and download documents posted by the FAA.

1 Click on the appropriate folder 2 Select the file to be downloaded by clicking on the first column with the check mark 3 Click the requisite download link on the right to download the file.

Notes:

• These folders will only allow you to download the files that have been uploaded by FAA

• The files must be downloaded individually. If there are sub-folders, you must double click on the sub-folder to open it and then download the files that are in the folder. You cannot download the sub-folders directly.

Q&A Submission

Screening Information Request (SIR) Questions: All vendor questions related to the T5 acquisition must be submitted using the T5 KSN site. All questions submitted during the SIR proposal period are considered ‘Public’ questions without attribution to the submitting vendor and, if answered, will be released to all parties on the Public KSN.

2 3

When FAA has posted the Draft SIR, only questions pertaining to the Draft SIR will be permitted. When FAA has posted the Final SIR, only questions pertaining to the Final SIR will be permitted.

Post a Question If the vendor has any questions pertaining to the SIR, they must use the online submission form to post a question, by clicking on the Post a Question link. The following screens outline the steps required to post a question.

1 Click on the link “Post a Question” to open the form shown below

2 Complete all mandatory fields (shown with an asterisk). The ID field is an internally generated tracking number and cannot be updated. Please use the values from the drop-down field, when applicable.

3 Press Submit button to post the question to FAA.

Note; The system will send an email notification when you post a question. The email notification will be from KSNsupport@faa.gov. Please do not respond back to that email as it is an un-monitored mailbox.

Recommended Best Practices for posting questions:

Section Number: Select relevant section from the drop down menu SIR Page: Type in the page number that pertains to the question SIR Paragraph: Reference the relevant paragraph/(sub)Section number Topic: Short synopsis of the topic in question Question: Please be concise and address one topic (based on Topic) per submission. Please do not include any confidential information (company name, employee name, etc.). The posted question and answer will be public information. To maintian anonimity or enhance clarity, the FAA may reword the submitted question when providing the published response. The “ID” posted in responses will reference to the ID generated when submitting the question. Only the entitiy that submitted the question and the FAA T5 team will know who submitted the questions.

View My Published Answers The link displays all the questions posted by the vendor along with FAA’s response.

mailto:KSNsupport@faa.gov

1 Click on the link to view Questions and Answers. This form only displays questions posted by the vendor along with respective answers that have been published by the FAA. If FAA has not responded to the question, the Published Answer column will show “Question is Submitted”

View All Published Answers This link is used to display questions posted by all Vendors along with FAA response.

1 Click on the link to view all the Published Questions and Answers. This form displays questions posted by all vendors along with respective answers that have been published by FAA. Only questions that FAA has responded to will be displayed in this form.

Administration Password Reset:

Users may desire to change the password automatically assigned by the KSN site. The following screen image shows how to reset your password.

1 Click on the “Password Reset” link to change your password 2 Click on Show Password Rules to get guidance on the rules for setting up a new password 3 Enter your current password and the new password 4 Click on Change Password button to change your password.

Notes:

• All password are valid for 90 days. Please change your password before they expire

• Once you change your password, please login using your new password

• This form is only used if you know your old password. If you do not remember your old password, please send an email to t5@faa.gov with a password reset request. Please provide your First & Last name, your company name, and your email address as provided when the account was first requested.

• You will be sent an email via an automated KSN message with a new password. The email notification will be from KSNsupport@faa.gov. Please do not respond back to that email as it is an un-monitored mailbox.

mailto:t5@faa.gov mailto:KSNsupport@faa.gov

Disclaimer Statement This is a Federal Aviation Administration (FAA) computer system. FAA systems, including all related equipment, networks, and network devices (specifically including Internet access) are provided for the processing of official U.S. Government information. Unauthorized access or use of this computer system may subject violators to criminal, civil, and/or administrative action. All information on this computer system may be intercepted, recorded, read, copied, and disclosed by and to authorized personnel for official purposes, including criminal investigations. Access or use of this computer system by any person, whether authorized or unauthorized, constitutes consent to these terms.