T-Metrics Upgrade SOO.docx

STATEMENT OF OBJECTIVES (SOO)

Keesler T-Metrics Upgrade

Keesler AFB MS

02 MAY 2022

Prepared By

81st Communications Squadron 510 H. Street Keesler AFB MS 39532

F2J3M22112AW01

2 May 2022

FA301022Q0024

2 May 2022

SOO – Keesler AFB VoIP Upgrade, Base-Wide at Keesler AFB MS

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1. SCOPE.

This SOO defines the requirement for the Contractor to Engineer, Furnish, Install and Test (EFI&T) required equipment and materials for an upgrade to the Automatic Call Distribution (ACD ) system from the current T-Metrics 72-port Small-to-Medium Business (SMB) Telecommunications Modernization (TELMOD) ACD system, MSL-100 Time Division Multiplex to Session Initiation Protocol (SIP), at Keesler AFB MS.

2.0 REQUIREMENTS.

SPECIFIC REQUIREMENTS.

The Contractor shall EFI&T a T-Metrics SIP ACD solution to replace the current T-Metrics TDM ACD system with like or greater capacity. Current system has 72 TDM ports.

The Contractor shall ensure solution is configured to meet current Defense Information System Agency (DISA) Security Technical Implementation Guide requirements.

The Contractor shall provide all equipment, tools, materials, supplies, transportation, labor, supervision, management, and other incidentals necessary to meet the requirements as stated in this SOO. The Contractor shall comply with the current Telecommunications Industry Association (TIA) telecommunication installation and testing commercial standard and base installation standards. All equipment, supplies, and materials provided shall be new and latest edition with full manufacturer warranty. These items shall not be refurbished nor End-of-Life/End-of-Support.

As a part of the new process, the Air Force (AF) encourages the Contractor to identify or suggest improvements to any requested Voice Over Internet Protocol (VoIP) processes, operating procedures, systems, or applications to the Contracting Officer (CO).

The contractor shall provide training for 10 personnel on all equipment and software contained in the solution. Training content should include user and technical maintenance aspects of the system.

2.1.1 Equipment Cabinets

Existing/previously installed racks/cabinets shall be re-used to the maximum extent possible, refer to attachment A001.

2.1.1.1 Reserved

2.1.1.2 Bushings

All penetrations into the rack/cabinet must be reamed, filed and have an installed bushing or grommet material. No exposed metal edges shall come in contact with telecommunication cabling.

2.1.2 Outside Plant Requirements.

2.1.2.1 Measurements.

Any distances provided in this SOO are approximations and should NOT be used for ordering materials or determining duct lengths.

2.1.2.2 Labeling.

The Contractor shall label all equipment and cables they install and cables identified for re-use in accordance with TIA-606-B and as directed by the 81 CS/SCXP.

2.1.2.3 Cable Terminations.

2.1.2.3.1 Fiber Optic Terminations.

Fiber optic cable termination will be SC (UPC) connectors, with no splicing (home run installation), and no jumpers.

2.1.2.3.2 Disposal of Residue

All residue from this project shall be disposed of off base and in accordance with Federal, State, local and base environmental laws and regulations at the contractor’s expense.

2.1.3 Service Outages.

The Contractor shall coordinate planned outages with the site POC at least 10 calendar days in advance of the outage if the implementation necessitates disruption of service, (e.g., communications, electrical, or other utilities).

2.1.4 Identification/Marking.

The Contractor shall clearly mark all Contractor-Furnished Property and Equipment (CFP/CFE) with their company's name.

2.1.5 Installation Schedules.

The Contractor shall provide a complete milestone schedule (A002) that denotes project activities to include time-phased start and completion dates for the project and sub-projects associated with the installation of the components and system. All submissions shall be delivered electronically in MS Office-compatible format NLT 14 calendar days after contract award and as significant schedule changes occur to be determined by the IPT.

2.1.6 Weekly Status Reports.

The Contractor shall prepare a Weekly Status Report and distribute to the Government CO, the System Engineer(s), the Government Project Manager, and other base personnel as required. The purpose of the report is to inform IPT members of project progress, problems being encountered, and other topics necessary/beneficial to ensure success and timely completion of the contract requirements.

2.1.7 Drawings.

2.1.7.1 As-Built Drawings.

The 81 CS/SCXP shall supply existing system drawings, and the Contractor shall provide updated drawings in Visio for building and rack elevation. These drawings shall depict the entire pathway and details of the installation, including but not limited to: labeling, cables.

2.1.8 Test and Acceptance/Installation Test Plan.

The Contractor shall provide a test plan as to how the system shall be pre-tested, in-progress-tested and post-tested. Draft Cut-over Test Plan shall be submitted NLT 14 calendar days after contract award. Government comments will be provided after review of the draft. A final plan will be submitted 30 calendar days before the actual cut-over date. The Contractor shall test the system to demonstrate to the Government quality assurance representative that the system is fully operational and meets or exceeds the specified requirements and that the system is fully ready to be placed into service. These tests shall be accomplished prior to the system being placed into service.

2.1.8.1 Testing.

The Contractor shall conduct on-site testing IAW OEM’s installation manuals, practices and the appropriate vendor’s test procedures. The Contractor shall furnish all test equipment and personnel required to conduct all required testing. During any testing phase, the Government reserves the right to perform any of the contractor performed inspections and tests to assure solutions conform to prescribed requirements. The Contractor shall provide on-site support during the acceptance testing. The Contractor shall participate with the Government in testing the complete communications system. After appropriate corrective action has been taken, all tests including those previously completed, related to the failed test and the corrective action shall be repeated and successfully completed prior to Government acceptance.

2.1.9 Acceptance/Installation Test Report.

The Contractor shall provide an installation test report of the results of the testing accomplished under the installation test plan NLT 10 calendar days.

2.1.10 Final Acceptance IAW AFTO 747, Cyberspace Infrastructure System Acceptance.

The Contractor shall schedule a final project walk-through with the Base POC, including Quality Assurance Officer and Subject Matter Expert. The walk-through should be scheduled 5 calendar days prior to acceptance. The 81CS/SCXP shall route the AFTO 747 after the base has signed the test report and the walk-through has been completed.

2.1.11 Deliverable Summary.

All deliverables are subject to Government acceptance and approval. They shall meet professional standards and the requirements set forth in this SOO. The deliverables shall consist of the following:

*Note: CDRL is Contract Data Requirements List.

3.0 GENERAL INFORMATION.

Reserved Place of Performance.

The place of performance is Building 2801, 712 Chappie James Ave., Keesler AFB MS.

Hours of Operation.

The Contractor shall routinely work during normal duty hours of the site Monday thru Thursday 7:00 am to 5:00 pm and Friday 7:00 am to 4:00 pm. However, mission requirements may necessitate work outside normal hours (nights and/or weekends), especially if existing service must be interrupted. Any site work requested by the Contractor to be performed outside of normal duty hours shall be coordinated with the 81 CS/SCXP and approved by the CO at least 10 calendar days in advance.

Holidays.

The Contractor shall not perform under this contract on federal holidays unless expressly authorized by the CO and coordinated with the Base POC.

Base Support.

The Contractor shall identify any base support requirements (for example, laydown and storage areas) necessary to complete this project in their proposal. The contractor shall return all government furnished lay-down and storage areas to their original condition upon completion of the project.

Safety Requirements.

The contractor shall remain in compliance with all Federal, State, county, and base security and safety laws, regulations, policies, and requirements.

Reserved

3.8 Work Area(s).

At day’s end, the Contractor shall remove all debris and surplus materials from the work place. Equipment and materials required to complete the work effort may remain on site as long as they are organized/stored in a manner that does not cause a safety hazard. The contractor shall coordinate any work area issues with the Work Center Supervisor.

3.9 Security Requirements.

The Contractor shall be provided a Visitor Access Request (VAR) letter by 81 CS/SCXP, which the contractor will process in Defense Information Security System (DISS) if possible or provide 81 CS/SCXP a written copy of the VAR to a government representative within 5 calendar days after contract award. This letter shall identify the names (as shown on the driver’s license), driver’s license numbers and state of issue, and birth date of the personnel who will be performing work under this SOO. This information is required to grant access to the Controlled Area.

3.10 Security Clearances.

Stated work and associated products shall be performed at the UNCLASSIFIED level. However, some of this work may take place in secure areas where Contractor employees must be escorted at all times. The Contractor must coordinate access to secure areas at least five (5) calendar days ahead of time. It is the Government’s responsibility to provide escorts.

3.11 Operational Security (OPSEC).

The Contractor shall take appropriate measures to protect detailed information pertaining to the EFI&T effort, to include appropriate marking of documents as “Controlled Unclassified Information (CUI),” and ensuring limited distribution of documents and schematics/drawings to only those individuals with a valid need to know. IAW AFI 10-701, OPSEC Considerations, the contractor shall follow the OPSEC guidance/plan to ensure the protection of CUI data either furnished by the government or produced by the contractor.

3. Environmental Compliance.

The Contractor shall comply with the most stringent environmental Federal, State, and local laws and regulations and AF policies, instructions, and plans. The federal Government is not exempt from compliance with environmental regulations. The Contractors are responsible to know and follow all applicable Federal, State, Local and AF regulations for environmental protection, including waste disposal, sewer discharge, air emissions, and storm water requirements. The contractor shall maintain an awareness of changing environmental regulatory requirements to avoid environmental deficiencies for activities on Keesler AFB MS. The Prime Contractor shall ensure that their subcontractors (if any) comply with these specifications.

Reserved Quality Assurance.

The Contractor shall provide Quality Assurance Support for the entire life of the project. The Contractor’s quality assurance evaluator shall assist the Government representative in performing random spot checks and system acceptance tests. The Contractor shall be responsible for identifying system and outside plant deficiencies and/or discrepancies throughout the life of the project.

Contractor Personnel.

3.0.1 Project Management.

The Contractor shall provide a Project Manager (PM) and alternate(s) responsible for contract performance and continuity. The Contractor shall identify the PM’s or alternate's range of authority to act for the Contractor relating to daily contract operation.

3.16.2 Site Point of Contact (POC).

The Contractor shall designate the Contractor's on-site team leader and alternate(s) as the Site POC for individual projects in their VAR Letter. The Site POC or alternate(s) shall be on site while work is being performed for the duration of the project, up to and until final acceptance by the Government PM and shall oversee all facets of the installation tasks. The Site POC shall be the interface for all work site communications with the Government, including quality, safety, and discrepancy matters.

3.16.3 Personnel Requirements.

The Project Manager, Site POC, and respective alternate(s) shall be able to read, write, speak, and understand English and shall be on site to coordinate permits, clearances, and receive shipments/material related to the task order.

0. Minimum Contractor Qualifications.

All work shall be performed by an experienced CCNA certified Contractor. The Contractor shall have experience in VoIP installations.

3.0.3 Warranty

The Contractor shall provide a one year warranty or manufacturer’s standard commercial warranty, whichever is longer. This warranty shall include a one year workmanship warranty. The warranty period shall start from the date of system and/or project acceptance. The Contractor shall provide written procedures and required information for warranty services at or prior to site acceptance.

3.0.4 Manuals and Practices.

The Contractor shall provide the latest version of operation, installation, and maintenance manuals and practices/users guide for each system installed as provided by the original manufacturer with all new equipment.

FA301022QSC02

2 May 2022

4.0 APPENDICES.

Appendix A: APPLICABLE STANDARDS.

The following list is not all-exclusive. The Contractor shall comply with applicable commercial code and standards AFMAN 91-203 – Air Force Consolidated Occupational Safety Instruction OSHA CFR 29 Part 1910-268 – Telecommunications TIA-606-B Administration Standard for Telecommunications Infrastructure TIA-568-C Commercial Building Telecommunications (568C.1, 568C.2, 568C.3) Cabling Standard TIA-607-B Commercial Building Grounding (Eart

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