VPN__DIN_SOW_20130221.pdf

TABLE OF CONTENTS

Section 1 - The Schedule

SF 1449 cover sheet

Continuation To SF-1449, RFP Number SZA600-13-R-0006, Prices, Block 23

Continuation To SF-1449, RFP Number SZA600-13-R-0006, Schedule Of Supplies/Services, Block 20 Description/Specifications/Work Statement

Section 2 - Contract Clauses

Contract Clauses

Addendum to Contract Clauses - FAR and DOSAR Clauses not Prescribed in Part 12

Section 3 - Solicitation Provisions

Solicitation Provisions

Addendum to Solicitation Provisions - FAR and DOSAR Provisions not Prescribed in Part

Section 4 - Evaluation Factors

Evaluation Factors

Addendum to Evaluation Factors - FAR and DOSAR Provisions not Prescribed in Part 12

Section 5 - Offeror Representations and Certifications

Offeror Representations and Certifications

Addendum to Offeror Representations and Certifications - FAR and DOSAR Provisions not

Prescribed in Part 12

SECTION 1 - THE SCHEDULE

CONTINUATION TO SF-1449, RFP NUMBER S-ZA600-R-0006

PRICES BLOCK 23

Background:

United States Embassy Lusaka and its tenant agencies, herein referred to as the United States

Government (USG), greatly rely on local Internet Service Providers (ISP) for high end, professional-grade data services. Currently, the USG receives data services from a variety of

ISPs.

The USG Contracting Officer (CO) and the Contracting Officer’s Representative (COR) have a fiduciary responsibility to obtain the best ISP services for the least cost. The USG is also committed to fair and transparent procurement.

The USG is in the process of consolidating and streamlining data services. As requirements change, so will the need for additional bandwidth. As such, the USG is seeking a scalable solution to bandwidth pricing. As the number of contracted megabits (Mbps) increases, the price per megabit shall decrease at a formulated rate.

The USG currently uses three circuits as listed below:

1) Department of State (DOS) Virtual Private Network (VPN), currently running at 3 Mbps.

2) DOS Dedicated Internet Network (DIN), currently running at 2 Mbps.

3) USAID VPN, currently running at 4 Mbps.

Each of the three circuits is funded via different mechanisms and separate contracts exist for each circuit; therefore, it is difficult for the USG to coordinate the simultaneous contracting of all three. Such is the reasoning behind our request for the contractor to provide per Mbps costing.

With per Mbps costing, the USG will be given the flexibility to add or subtract Mbps in accordance with current needs.

I. Scope of Services

Unless otherwise specified herein, the contractor shall complete all work, including furnishing all engineering, tools, supplies, labor, material, equipment, and services, required under this contract. The stated services shall be completed within the timeframe specified herein. The price listed below shall include all labor, materials, overhead, and profit. In consideration of satisfactory performance of all scheduled services required under this contract, the contractor shall be paid a firm fixed-price for all services.

II. Base Period

The contract will be for a one-year period from the date of the contract award and a notice to proceed with four (4) option years.

III. Prices

In consideration of satisfactory performance of the services required under this contract, the contractor shall be paid a Firm Fixed Price (FFP) per month for line items 1, 2, and 3. Line items 1(a), 2(a), and 3(a) will be on a Requirements basis with the issuance of a Task Order and if they are required.

The prices below are stated in …………………..(offeror shall insert currency).

Base Year: July 1, 2013 – June 30, 2014

Contract

Line

Item #

Description of Services

Number of

Months

Monthly Price

Total Firm

Fixed Price

OpenNet – Virtual Private Network (VPN) OpenNet Plus Virtual Private Network (VPN) at the US Embassy. One (1) dedicated Internet channel at 10 Mbps.

1(a)

1 Mbps increase (state the monthly price per

Mbps increase; it is anticipated that an increase of not more than 5 Mbps would be required for a total of 15 Mbps (10 Mbps from line item 1+ 5

Mbps)

(12 x 5)

Dedicated Internet Network (DIN)

Dedicated Internet Network at the US Embassy.

One (1) dedicated Internet channel at 4 Mbps.

2(a)

1 Mbps increase (state the monthly price per

Mbps increase; it is anticipated that an increase of not more than 11 Mbps would be required for a total of 15 Mbps (4 Mbps from line item 2 + 11

Mbps)

(12 x 11)

USAID – Virtual Private Network (VPN)

USAID Virtual Private Network (VPN) at the

US Embassy. One (1) dedicated Internet channel at 4 Mbps.

3(a)

1 Mbps increase (state the monthly price per

Mbps increase; it is anticipated that an increase of not more than 11 Mbps would be required for a total of 15 Mbps (4 Mbps from line item 3 +11

Mbps)

(12 x 11)

Total

Option Year 1: July 1, 2014 – June 30, 2015

Item #

Description of Services

Number of

OpenNet – Virtual Private Network (VPN) OpenNet Plus Virtual Private Network (VPN) at the US Embassy. One (1) dedicated Internet channel at 10 Mbps.

1(a)

1 Mbps increase (state the monthly price per

Mbps increase; it is anticipated that an increase of not more than 5 Mbps would be required for a total of 15 Mbps (10 Mbps from line item 1+ 5

Mbps)

(12 x 5)

Dedicated Internet Network (DIN)

Dedicated Internet Network at the US Embassy.

One (1) dedicated Internet channel at 4 Mbps.

2(a)

1 Mbps increase (state the monthly price per

Mbps increase; it is anticipated that an increase of not more than 11 Mbps would be required for a total of 15 Mbps (4 Mbps from line item 2 + 11

Mbps)

USAID – Virtual Private Network (VPN)

USAID Virtual Private Network (VPN) at the

1 Mbps increase (state the monthly price per

Mbps increase; it is anticipated that an increase of not more than 11 Mbps would be required for a total of 15 Mbps (4 Mbps from line item 3 + 11

Mbps)

Option Year 2: July 1, 2015 – June 30, 2016

Item #

Description of Services

Number of

OpenNet – Virtual Private Network (VPN) OpenNet Plus Virtual Private Network (VPN) at the US Embassy. One (1) dedicated Internet channel at 10 Mbps.

1(a)

1 Mbps increase (state the monthly price per

Mbps increase; it is anticipated that an increase of not more than 5 Mbps would be required for a total of 15 Mbps (10 Mbps from line item 1+ 5

Mbps)

(12 x 5)

Dedicated Internet Network (DIN)

Dedicated Internet Network at the US Embassy.

One (1) dedicated Internet channel at 4 Mbps.

2(a)

Mbps increase; it is anticipated that an increase of not more than 11 Mbps would be required for a total of 15 Mbps (4 Mbps from line item 2 + 11

Mbps)

(12 x 11)

USAID – Virtual Private Network (VPN)

USAID Virtual Private Network (VPN) at the

1 Mbps increase (state the monthly price per

Mbps increase; it is anticipated that an increase of not more than 11 Mbps would be required for a total of 15 Mbps (4 Mbps from line item 3 + 11

Mbps)

Option Year 3: July 1, 2016 – June 30, 2017

Item #

Description of Services

Number of

OpenNet – Virtual Private Network (VPN) OpenNet Plus Virtual Private Network (VPN) at the US Embassy. One (1) dedicated Internet channel at 10 Mbps.

1(a)

1 Mbps increase (state the monthly price per

Mbps increase; it is anticipated that an increase of not more than 5 Mbps would be required for a total of 15 Mbps (10 Mbps from line item 1+ 5

Mbps)

(12 x 5)

Dedicated Internet Network (DIN)

Dedicated Internet Network at the US Embassy.

One (1) dedicated Internet channel at 4 Mbps.

2(a)

1 Mbps increase (state the monthly price per

Mbps increase; it is anticipated that an increase of not more than 11 Mbps would be required for a total of 15 Mbps (4 Mbps from line item 2 + 11

Mbps)

(12 x 11)

USAID – Virtual Private Network (VPN)

USAID Virtual Private Network (VPN) at the

1 Mbps increase (state the monthly price per

Mbps increase; it is anticipated that an increase of not more than 11 Mbps would be required for a total of 15 Mbps (4 Mbps from line item 3 + 11

Mbps)

Option Year 4: July 1, 2017 – June 30, 2018

Item #

Description of Services

Number of

OpenNet – Virtual Private Network (VPN) OpenNet Plus Virtual Private Network (VPN) at the US Embassy. One (1) dedicated Internet channel at 10 Mbps.

1(a)

Mbps increase; it is anticipated that an increase of not more than 5 Mbps would be required for a total of 15 Mbps (10 Mbps from line item 1+ 5

Mbps)

(12 x 5)

Dedicated Internet Network (DIN)

Dedicated Internet Network at the US Embassy.

One (1) dedicated Internet channel at 4 Mbps.

2(a)

1 Mbps increase (state the monthly price per

Mbps increase; it is anticipated that an increase of not more than 11 Mbps would be required for a total of 15 Mbps (4 Mbps from line item 2 + 11

Mbps)

(12 x 11)

USAID – Virtual Private Network (VPN)

USAID Virtual Private Network (VPN) at the

1 Mbps increase (state the monthly price per

Mbps increase; it is anticipated that an increase of not more than 11 Mbps would be required for a total of 15 Mbps (4 Mbps from line item 3 + 11

Mbps)

Grand Total Contract Price, including all Option Years:

Base Period: _______________

First Option Year: _______________

Second Option Year: _______________

Third Option Year: _______________

Fourth Option Year: _______________

Grand total Firm-Fixed Price

For Base Year plus all 4 option Years: _______________

The Department requests the contractor provide pricing for future increases/decreases in circuit bandwidth. These prices are subject to re-evaluation at the time of request by the Department of

State for a change in the service provided under this contract. When a change is service is requested, the Department reserves the right to validate all pricing data against current industry trends for similar services.

Internet Service Provider (ISP) digital bandwidth is the amount or volume of data that may be sent through the channel, measured in Megabits per second (Mbps), without distortion. The required bandwidth connection is defined in each service description.

CONTINUATION TO SF-1449, RFP NUMBER S-ZA600-R-0006

SCHEDULE OF SUPPLIES/SERVICES, BLOCK 20

DESCRIPTION/SPECIFICATIONS/WORK STATEMENT

I. Scope of Work

The purpose of this firm fixed price purchase order is to obtain VPN internet Services and associated circuitry for US Embassy Lusaka, Zambia.

The local Telecommunication’s Internet Service Provider (ISP) contracting firm shall provide internet services and dedicated leased line channels and circuitry for connecting American

Embassy/Mission Lusaka as shown in this technical paper

This is the list of required services:

1. Service:

Name:

OpenNet - VPN

OpenNet Plus (VPN through internet) at the US Embassy Lusaka, Zambia.

Description: One (1) dedicated Internet channel at 10 Mbps.

Type of Service: Dedicated Internet Channel

Location: US Embassy Lusaka

Subdivision 694/Stand 100

Ibex Hill Road

Kabulonga

Lusaka

The provided Internet Service shall comply with the following requirements:

Internet Services Quality:

The Internet Service Provider (ISP) shall provide fault-tolerant fiber optic connectivity to the US Embassy Lusaka outside demarcation point.

The ISP shall provide dedicated high-speed access to the internet. The ISP shall provide twenty-four hour uplink and downlink. The ISP connection shall not require the installation of any custom software on USG equipment.

Latency shall be < 200 milliseconds (ms); packet loss shall be < .1%; availability shall be => 99.5%.

The ISP shall provide dedicated internet service. Internet services shall neither be shared nor bundled.

The ISP shall provide ―always on,‖ unlimited services 24/7/365.

The ISP shall provide RJ-45 connectors with 10/100BaseT interfaces.

The ISP shall use terrestrial fiber optic connectivity.

The ISP shall provide /28 subnet static public IP addresses for VPN equipment, network mask, and default gateway IP address.

The ISP connection shall not use Network Address Translation (NAT).

The ISP shall permit all IP protocols, including but not limited to UDP, TCP, and

IPSEC to transit without filters or proxies.

Internet access shall be unfiltered.

Internet access shall not be subject to ISP firewall blocking.

The circuit shall be completely transparent to the interface of USG equipment.

The ISP shall not add or subtract bits from the bit stream provided by the ISP.

The ISP shall permit the installation of USG encryption devices on the circuit.

The ISP shall permit ping and trace route traffic from 169.252.0.0/16 and

169.253.0.0/16 to the ISP connection (RJ45 10/100BaseT router interface which terminates customer VPN encryption devices).

For internet services, the ISP shall guarantee full contracted bandwidth availability

24X7X365 from the Embassy demarcation point to the ISP’s internet gateway. Bandwidth sharing between other non-Embassy customers is not allowed. Connection Ratio shall be

1/1.

From the user's perspective, upstream network traffic flows away from the local computer toward the remote destination (i.e. from the Embassy in Lusaka to Washington

DC). Conversely, downstream traffic flows to the user's computer. The ISP shall provide uncontended service. The contention ratio shall be shall be 1:1 /1:1 (downstream

/upstream).

The ISP Round Trip Time (RTT) reports the total time in milliseconds (ms) to send a small data packet, or ping, and obtain a reply. For internet service, the RTT shall be less than 100ms. RTT shall be less than 7ms for local data services (i.e. point-to-point channels or web pages accessed through the Zambian Network Access Point (NAP)).

Filters or sniffers shall not be established, connected, or introduced by the ISP for any Embassy channels. If there are any existing filters, sniffers, restrictions, or proxies, they shall be identified and removed prior to lease line circuit installation.

The ISP shall provide a detailed network topology map showing all paths for the internet traffic between the ISP’s hub in Lusaka and the target hub in the continental United

States of America (USA).

The ISP Internet backbone between Zambia and USA shall be redundant. For instance, if the primary international fiber backbone should fail, a secondary international fiber backbone shall be available.

Network Devices:

The ISP shall provide all routers, data media converters, and other transmission devices.

Power standard sources shall be 220v/50Hz.

Devices shall be rack mountable in a standard Commercial Off-the-Shelf (COTS) rack.

One separate or individual physical interface connector is required per service.

Service Support and contingencies:

The ISP shall warrant onsite service support 7X24X365. Support services shall be coordinated directly with Embassy’s Contracting Office Representative (COR) or

Information Technology (IT) representative from the Embassy Information Systems

Center (ISC).

Expected service availability and reliability shall be at minimum 99.5%.

The awarded ISP shall provide a continuous transit-free (Tier 1) connection with major telecommunication providers (ISPs) in the continental USA. Alternate paths shall operate transit-free.

The awarded ISP shall provide online data traffic analysis graphing capabilities to the

USG. Graphs data shall be updated daily. Graphs shall retain traffic history for at least one year.

The awarded ISP shall provide a central Information Technology (IT) point of contact

(POC) to promptly coordinate technical issues during the installation, testing, and implementation processes.

2. Service:

Name:

DIN – Embassy

Dedicated Internet Network (DIN) at US Embassy Lusaka

Description: One (1) dedicated Internet channel at 4 Mbps.

Type of Service: Dedicated Internet Channel

Location: US Embassy Lusaka

Subdivision 694/Stand 100

Ibex Hill Road

169.253.0.0/16 to the ISP connection (RJ45 10/100BaseT router interface which terminates customer VPN encryption devices).

24X7X365 from the Embassy demarcation point to the ISP’s internet gateway. Bandwidth sharing between other non-Embassy customers is not allowed. Connection Ratio shall be

1/1.

DC). Conversely, downstream traffic flows to the user's computer. The ISP shall provide

The ISP Round Trip Time (RTT) reports the total time in milliseconds (ms) to send a small data packet, or ping, and obtain a reply. For internet service, the RTT shall be less than 100ms. RTT shall be less than 7ms for local data services (i.e. point-to-point channels or web pages accessed through the Zambian Network Access Point (NAP)).

internet traffic between the ISP’s hub in Lusaka and the target hub in the continental United

States of America (USA).

The ISP shall provide all routers, data media converters, and other transmission devices.

Devices shall be rack mountable in a standard Commercial Off-the-Shelf (COTS) rack.

Information Technology (IT) representative from the Embassy Information Systems Center

(ISC).

telecommunication providers (ISPs) in the continental USA. Alternate paths shall operate transit-free.

The awarded ISP shall provide online data traffic analysis graphing capabilities to the USG.

Graphs data shall be updated daily. Graphs shall retain traffic history for at least one year.

The awarded ISP shall provide a central Information Technology (IT) point of contact (POC) to promptly coordinate technical issues during the installation, testing, and implementation processes.

3. Service:

Name:

USAID

USAID Network at US Embassy Lusaka

Description: One (1) dedicated Internet channel at 4 Mbps.

Type of Service:

Address:

Dedicated Internet Channel

US Embassy Lusaka

Subdivision 694/Stand 100

Ibex Hill Road

169.253.0.0/16 to the ISP connection (RJ45 10/100BaseT router interface which terminates customer VPN encryption devices).

24X7X365 from the Embassy demarcation point to the ISP’s internet gateway.

Bandwidth sharing between other non-Embassy customers is not allowed. Connection

Ratio shall be 1/1.

DC). Conversely, downstream traffic flows to the user's computer. The ISP shall provide

The ISP Round Trip Time (RTT) reports the total time in milliseconds (ms) to send a small data packet, or ping, and obtain a reply. For internet service, the RTT shall be less than 100ms. RTT shall be less than 7ms for local data services (i.e. point-to-point channels or web pages accessed through the Zambian Network Access Point (NAP)).

internet traffic between the ISP’s hub in Lusaka and the target hub in the continental

United States of America (USA).

The ISP shall provide all routers, data media converters, and other transmission devices.

Devices shall be rack mountable in a standard Commercial Off-the-Shelf (COTS) rack.

One separate or individual physical interface connector is required per service

Information Technology (IT) representative from the Embassy Information Systems Center

(ISC).

telecommunication providers (ISPs) in the continental USA. Alternate paths shall operate transit-free.

The awarded ISP shall provide online data traffic analysis graphing capabilities to the USG.

Graphs data shall be updated daily. Graphs shall retain traffic history for at least one year.

The awarded ISP shall provide a central Information Technology (IT) point of contact (POC) to promptly coordinate technical issues during the installation, testing, and implementation processes.

II. General:

A. The Department of State has a requirement for one full period, full duplex internet capable of supporting synchronous traffic. Clear channel circuits, they shall be completely transparent, with no bits added to or deleted from the bit stream provided to the interface of the

Department of State equipment. The circuit shall be supplied for the transmission of a multiplexed aggregate bit stream for telegraphic and data signals.

The Department of State reserves the right to increase or decrease this digital circuit bandwidth requirement from no less than 1 Mbps and up to 15 Mbps within 30 days written notice to the contractor. The desired intervals for circuit bandwidth are as follows: 1 Mbps, 2 Mbps, 4 Mbps, 6 Mbps, 8 Mbps, 10 Mbps, and 15 Mbps. The contractor is to provide fractional fixed cost pricing for this increase or decrease of digital service. The availability of this circuit shall not be less than 99.5 percent per month over the period of the contract.

B. These digital services shall be via fiber optic cable. The service shall be for the exclusive use of the Department of State, 24-hours per day, 7 days per week, and 52 weeks per year.

C. The contractor shall coordinate the service and shall be responsible for the technical sufficiency of the circuit, including services necessary to establish, operate, and restore the circuit. The contractor shall provide all equipment, materials, and supplies required to provide the service.

D. The contractor shall provide sufficient technical support to ensure uninterrupted end-to-end service between such terminal points as are covered in this contract. The contractor shall provide, properly adjust, and maintain the circuit for continuous USG use. The contractor shall ensure that the circuit complies with service changes, additions, or deletions as required under this contract.

E. If required, signal element timing to the American Embassy shall be provided by the contractor’s facility.

F. Services: This is a firm fixed-price contract for the lease of full period, full duplex, clear channel, digital internet services capable of supporting synchronous traffic. Clear channel circuits shall be completely transparent, with no bits added to or deleted from the bit stream.

G. Bit Error Rate Test (BERT) The bit error rate (BER) for the service shall not be greater than 1 in 10

(10 to the 6) bits, 99.5% of the time.

H. Acceptable Level of Performance. The Standard of Performance (SP) for this contract is 99.5% percent availability per month (100 percent less 0.5 percent each month for corrective and preventive maintenance).

I. Inspection and Acceptance. Unless specified in the Contract, the Government shall require a period not to exceed 24 hours in order to perform testing to determine acceptance of the required circuit under Section C. The US destination point or the US foreign post shall conduct the testing.

J. Term of Contract: The required circuits shall be installed and delivered to the destination point on or before 60 days after contract award. Upon successful installation and acceptance of the required circuit under Section C by the USG, the contractor shall be provided, in writing, notice to proceed and shall provide contractual services for a twelve (12) month period, commencing on the date specified in the notice to proceed.

K. The contractor agrees that the work and services set forth in this contract shall be performed during the period commencing on the effective date of this contract and shall continue through the end of the twelve month period of service (CLIN 1 through 3(a)), excluding the exercise of any option.

L. An Invoice, suitable for payment, shall contain, but not limited to, the following information:

1 Name of contractor;

2 Date of Invoice;

3 Original Invoice Number (Consecutive numbers);

4 Contract number;

5 Task or Delivery Order number, as applicable;

6 Government Specific Accounting and Appropriation Data (Funding Cite.)

(Example: 19X0113-2015-X75041-180100-5327-2332);

7 Contract Line Item Number (CLIN) of item or service provided;

8 Description of the item, or service actually provided;

9 Period of performance of service or date item is provided;

10 Block/Space reserved for COR acceptance signature and date;

11 Signature, Name, and Phone number of Company representative authorized to sign invoices;

12 Remit to address;

13 Name, phone number and Mailing address to whom any disputed invoices should be addressed;

14 Credits with explanation and period covered.

Failure to submit Invoices which do not identify this information shall be returned without payment to the contractor for correction.

M. The circuit described above is exempt, under Article 34 of the Vienna Convention on

Diplomatic Relations, from the Special Access Surcharges or foreign taxes, including Value

Added Taxes.

N. Authorized Instruction to contractor

a. No person or agency other than the Contracting Officer (CO) is authorized to give instruction, orders, or directions on behalf of the Government to the contractor or his employees, unless such person or agency is authorized in writing by the CO to so act. The authority of such person or agency is strictly limited to the written authorization provided by the CO. The duty is upon the contractor to determine the authority of such person or agency. Any questions regarding the authority of such person or agency should be directed to the CO in writing.

b. Contracting Officer’s Representative (COR): The CO may designate and authorize a representative(s) to act on his/her behalf under this contract. Such representative(s) as may be appointed shall be designated by a letter from the CO and a copy of the letter shall be given to the contractor. The COR shall represent the CO as specified in his/her delegation of authority letter. The COR shall not be authorized to issue change orders or adjustments.

Changes in the Scope of Work/Specifications or any increase or decrease in the work called for by this contract shall be made by the CO by an executed modification to this contract.

O. Government Furnished Equipment (GFE): The USG shall furnish no equipment.

P. Release of Information:

1. The contractor’s organization shall clear with the Information Office listed below any public release of information on this contract. This information includes news stories, articles, sales literature, advertisements, radio-TV spots, etc.

2. The request for public release of information should be addressed to:

The Contracting Officer, US Embassy Lusaka, Subdivision 694/Stand 100

Kabulonga Road

Ibex Hill

3. Limited Use of Data and Information. Performance of this contract may require the contractor to access and use data and information proprietary to the

Government agency or agency personnel, or which is of such a nature that its dissemination or use, other than in performance of this contract would be adverse to the interests of the Government or others. The contractor and contractor personnel shall not divulge or release data or information developed or obtained in performance of this contract, until made public by the Government, except to authorized Government personnel or upon written approval of the Contracting

Officer. The contractor will not use, disclose, or reproduce proprietary data which bears a restrictive legend, other than as required in the performance of this contract. Nothing herein shall preclude the use of any data independently acquired by the contractor without such limitations or prohibit an agreement at no costs to the Government between the contractor and the data owner provides for greater rights to the contractor.

Q. Circuit Downtime and Credits:

Credits shall be assessed against the contractor when service does not meet minimum acceptance levels.

Circuit Availability Acceptance Level:

The yearly circuit availability acceptance level shall be calculated by 365 days per year times 24 hours per day times 99.5 per cent (365 * 24 * 0.995 = 8,716.20 available hours/year).

The monthly circuit availability acceptance level shall be calculated by the number of days per calendar month times 24 hours per day times 99.5 per cent (i.e. December: 31 * 24 * 0.995 =

740.28 available hours/month).

Downtime:

Downtime shall be defined as the period from the time the circuit becomes inoperable or unusable to the time the circuit is completely restored. A five per cent down downtime shall be allowed for the contractor to perform routine and preventive maintenance.

The maximum downtime for 365 days of service shall be calculated by 365 days per year times

24 hours per day times 5 per cent (365 * 24 * 0.05 = 740.28 allowable hours/year downtime).

The maximum downtime for calendar month of service shall be calculated by the number of days per calendar month times 24 hours per day times 5 per cent (i.e. December: 31 * 24 * 0.05 = 3.72 allowable hours/month downtime).

The downtime period shall commence at the time of the first attempt by the USG to contact the contractor. The downtime period shall continue to the time the circuit is fully operational and returned to the USG.

Downtime credits shall be assessed and accumulated when the circuit availability falls below the defined acceptance levels. Downtime credits shall be assessed in minimum increments of one hour. For example, an outage lasting 1.5 hours would be assessed at two hours.

3. Exceptions to Accumulation of Downtime:

Accumulating of circuit downtime shall include all unscheduled downtime deemed to be the responsibility of the contractor, with the following exception:

An exception shall be granted when the failure to perform arises out of causes beyond the control and without the fault or negligence of the contractor or subcontractor as defined in the

Termination for Default clause in Section I of this contract.

Malfunction of equipment, frequency fading and interference, errors of commission and/or omission by the contractor or subcontractor, and commercial power surges or failures are considered to be normal hazards of the industry and therefore do not qualify as causes beyond the control of the contractor or subcontractor. ―No trouble found,‖ ―came clear while testing,‖ or other such resolutions do not qualify as causes beyond the control of the contractor or subcontractor.

The Contracting Officer shall make final determination as to whether downtime is the responsibility of the contractor. If requested by the Contracting Officer, the contractor shall provide documentation to support claims of excusable downtime. For downtime determined to be the contractor’s responsibility, the Contracting Officer may elect to assess a credit for each instance of non-performance.

4. Payment Reduction for Downtime Credits:

When circuit downtime credits are owed to the USG, the total number of creditable hours shall be accumulated for the month and will be deducted from the payment due the contractor in the month the credits were accrued.

5. Trouble Escalation Procedure

a. The Government shall refer the problem to the carrier after performing tests as prescribed in the Trouble Analysis procedure. Obtain the name of the carrier test person and a carrier ticket number; record this information on the Government’s Remedy Ticket.

b. After the trouble has been referred to the carrier for two (2) hours, recall the carrier for an update on the current trouble. Record the carrier’s response, the name of the individual you talked with, and the carrier ticket number on the Remedy Ticket.

c. After the trouble has been referred to the carrier for four (4) hours, recall the carrier for an update on the current trouble. If the carrier’s response is not satisfactory escalate the trouble to the carrier’s management. Record the carrier’s response, the name of the individual you talked with, and the carrier ticket number on the Remedy Ticket.

d. After the trouble has been referred to the contractor for six (6) hours the COR shall escalate the trouble to the contractor’s manager; also notify IRM/IMO and the Contracting Officer and the STATE IRM/ISC Office. Record the contractor’s response, the name of the individual you talked with, the contractor ticket number, and the names of the IRM managers that were notified on the Remedy Ticket.

e. Continue to status the contractor for the remainder of the outage or until you have received a problem resolved status.

SECTION 2 - CONTRACT CLAUSES

FAR 52.212-4, CONTRACT TERMS AND CONDITIONS – COMMERICAL ITEMS (FEB

2012), is incorporated by reference. (See SF-1449, block 27a).

52.212-5 Contract Terms and Conditions Required to Implement Statutes or Executive

Orders—Commercial Items (NOV 2012)

(a) The Contractor shall comply with the following Federal Acquisition Regulation (FAR) clauses, which are incorporated in this contract by reference, to implement provisions of law or

Executive orders applicable to acquisitions of commercial items:

(1) 52.222-50, Combating Trafficking in Persons (Feb 2009) (22 U.S.C. 7104(g)).

___Alternate I (Aug 2007) of 52.222-50 (22 U.S.C. 7104(g)).

(2) 52.233-3, Protest After Award (AUG 1996) (31 U.S.C. 3553).

(3) 52.233-4, Applicable Law for Breach of Contract Claim (OCT 2004) (Pub. L. 108-77, 108-78).

(b) The Contractor shall comply with the FAR clauses in this paragraph (b) that the

Contracting Officer has indicated as being incorporated in this contract by reference to implement provisions of law or Executive orders applicable to acquisitions of commercial items:

[Contracting Officer check as appropriate.]

X_ (1) 52.203-6, Restrictions on Subcontractor Sales to the Government (Sept 2006), with

Alternate I (Oct 1995) (41 U.S.C. 253g and 10 U.S.C. 2402).

__ (2) 52.203-13, Contractor Code of Business Ethics and Conduct (Apr 2010) (Pub. L.

110-252, Title VI, Chapter 1 (41 U.S.C. 251 note)).

__ (3) 52.203-15, Whistleblower Protections under the American Recovery and

Reinvestment Act of 2009 (June 2010) (Section 1553 of Pub. L. 111-5). (Applies to contracts funded by the American Recovery and Reinvestment Act of 2009.)

X_ (4) 52.204-10, Reporting Executive Compensation and First-Tier Subcontract Awards

(Aug 2012) (Pub. L. 109-282) (31 U.S.C. 6101 note).

__ (5) 52.204-11, American Recovery and Reinvestment Act—Reporting Requirements

(Jul 2010) (Pub. L. 111-5).

__ (6) 52.209-6, Protecting the Government’s Interest When Subcontracting with

Contractors Debarred, Suspended, or Proposed for Debarment. (Dec 2010) (31 U.S.C. 6101 note).

X_ (7) 52.209-9, Updates of Publicly Available Information Regarding Responsibility

Matters (Feb 2012) (41 U.S.C. 2313).

__ (8) 52.209-10, Prohibition on Contracting with Inverted Domestic Corporations

(May 2012) (section 738 of Division C of Pub. L. 112-74, section 740 of Division C of Pub. L.

https://www.acquisition.gov/far/current/html/52_222.html#wp1151848 http://uscode.house.gov/ https://www.acquisition.gov/far/current/html/52_222.html#wp1151848 http://uscode.house.gov/ https://www.acquisition.gov/far/current/html/52_233_240.html#wp1113329 http://uscode.house.gov/uscode-cgi/fastweb.exe?getdoc+uscview+t29t32+1665+30++%2831%29%20%20AND%20%28%2831%29%20ADJ%20USC%29%3ACITE%20%20%20%20%20%20%20%20%20 https://www.acquisition.gov/far/current/html/52_233_240.html#wp1113344 https://www.acquisition.gov/far/current/html/52_200_206.html#wp1137622 http://uscode.house.gov/uscode-cgi/fastweb.exe?getdoc+uscview+t41t42+2+13++%2841%29%20%20AND%20%28%2841%29%20ADJ%20USC%29%3ACITE%20%20%20%20%20%20%20%20%20 http://uscode.house.gov/uscode-cgi/fastweb.exe?getdoc+uscview+t09t12+37+408++%2810%29%20%252 https://www.acquisition.gov/far/current/html/52_200_206.html#wp1141983 http://uscode.house.gov/ https://www.acquisition.gov/far/current/html/52_200_206.html#wp1144881 https://www.acquisition.gov/far/current/html/52_200_206.html#wp1141649 http://uscode.house.gov/ https://www.acquisition.gov/far/current/html/52_200_206.html#wp1144992 https://www.acquisition.gov/far/current/html/52_207_211.html#wp1140926 https://www.acquisition.gov/far/current/html/52_207_211.html#wp1145644 https://www.acquisition.gov/far/current/html/52_207_211.html#wp1146366

111-117, section 743 of Division D of Pub. L. 111-8, and section 745 of Division D of Pub. L.

110-161).

__ (9) 52.219-3, Notice of HUBZone Set-Aside or Sole-Source Award (Nov 2011)

(15 U.S.C. 657a).

__ (10) 52.219-4, Notice of Price Evaluation Preference for HUBZone Small Business

Concerns (JAN 2011) (if the offeror elects to waive the preference, it shall so indicate in its offer)

(15 U.S.C. 657a).

__ (11) [Reserved]

__ (12)(i) 52.219-6, Notice of Total Small Business Set-Aside (Nov 2011) (15 U.S.C. 644).

__ (ii) Alternate I (Nov 2011).

__ (iii) Alternate II (Nov 2011).

__ (13)(i) 52.219-7, Notice of Partial Small Business Set-Aside (June 2003)

(15 U.S.C. 644).

__ (ii) Alternate I (Oct 1995) of 52.219-7.

__ (iii) Alternate II (Mar 2004) of 52.219-7.

__ (14) 52.219-8, Utilization of Small Business Concerns (Jan 2011) (15 U.S.C. 637(d)(2) and (3)).

__ (15)(i) 52.219-9, Small Business Subcontracting Plan (Jan 2011) (15 U.S.C. 637(d)(4)).

__ (ii) Alternate I (Oct 2001) of 52.219-9.

__ (iii) Alternate II (Oct 2001) of 52.219-9.

__ (iv) Alternate III (Jul 2010) of 52.219-9.

__ (16) 52.219-13, Notice of Set-Aside of Orders (Nov 2011)(15 U.S.C. 644(r)).

__ (17) 52.219-14, Limitations on Subcontracting (Nov 2011) (15 U.S.C. 637(a)(14)).

__ (18) 52.219-16, Liquidated Damages—Subcon-tracting Plan (Jan 1999) (15 U.S.C.

637(d)(4)(F)(i)).

__ (19)(i) 52.219-23, Notice of Price Evaluation Adjustment for Small Disadvantaged

Business Concerns (OCT 2008) (10 U.S.C. 2323) (if the offeror elects to waive the adjustment, it shall so indicate in its offer).

__ (ii) Alternate I (June 2003) of 52.219-23.

__ (20) 52.219-25, Small Disadvantaged Business Participation Program—Disadvantaged

Status and Reporting (Dec 2010) (Pub. L. 103-355, section 7102, and 10 U.S.C. 2323).

__ (21) 52.219-26, Small Disadvantaged Business Participation Program—

Incentive Subcontracting (Oct 2000) (Pub. L. 103-355, section 7102, and 10 U.S.C. 2323).

__ (22) 52.219-27, Notice of Service-Disabled Veteran-Owned Small Business Set-Aside

(Nov 2011) (15 U.S.C. 657 f).

__ (23) 52.219-28, Post Award Small Business Program Rerepresentation (Apr 2012)

(15 U.S.C. 632(a)(2)).

__ (24) 52.219-29, Notice of Set-Aside for Economically Disadvantaged Women-Owned

Small Business (EDWOSB) Concerns (Apr 2012) (15 U.S.C. 637(m)).

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__ (25) 52.219-30, Notice of Set-Aside for Women-Owned Small Business (WOSB)

Concerns Eligible Under the WOSB Program (Apr 2012) (15 U.S.C. 637(m)).

__ (26) 52.222-3, Convict Labor (June 2003) (E.O. 11755).

__ (27) 52.222-19, Child Labor—Cooperation with Authorities and Remedies (Mar 2012)

(E.O. 13126).

__ (28) 52.222-21, Prohibition of Segregated Facilities (Feb 1999).

__ (29) 52.222-26, Equal Opportunity (Mar 2007) (E.O. 11246).

__ (30) 52.222-35, Equal Opportunity for Veterans (Sep 2010)(38 U.S.C. 4212).

__ (31) 52.222-36, Affirmative Action for Workers with Disabilities (Oct 2010)

(29 U.S.C. 793).

__ (32) 52.222-37, Employment Reports on Veterans (SEP 2010) (38 U.S.C. 4212).

__ (33) 52.222-40, Notification of Employee Rights Under the National Labor Relations

Act (Dec 2010) (E.O. 13496).

__ (34) 52.222-54, Employment Eligibility Verification (JUL 2012). (Executive Order

12989). (Not applicable to the acquisition of commercially available off-the-shelf items or certain other types of commercial items as prescribed in 22.1803.)

__ (35)(i) 52.223-9, Estimate of Percentage of Recovered Material Content for EPA–

Designated Items (May 2008) (42 U.S.C. 6962(c)(3)(A)(ii)). (Not applicable to the acquisition of commercially available off-the-shelf items.)

__ (ii) Alternate I (May 2008) of 52.223-9 (42 U.S.C. 6962(i)(2)(C)). (Not applicable to the acquisition of commercially available off-the-shelf items.)

__ (36) 52.223-15, Energy Efficiency in Energy-Consuming Products (DEC 2007) (42

U.S.C. 8259b).

__ (37)(i) 52.223-16, IEEE 1680 Standard for the Environmental Assessment of Personal

Computer Products (DEC 2007) (E.O. 13423).

__ (ii) Alternate I (DEC 2007) of 52.223-16.

X_ (38) 52.223-18, Encouraging Contractor Policies to Ban Text Messaging While Driving

(AUG 2011) (E.O. 13513).

__ (39) 52.225-1, Buy American Act—Supplies (Feb 2009) (41 U.S.C. 10a-10d).

__ (40)(i) 52.225-3, Buy American Act—Free Trade Agreements—Israeli Trade Act

(Nov 2012) (41 U.S.C. chapter 83, 19 U.S.C. 3301 note, 19 U.S.C. 2112 note, 19 U.S.C. 3805 note, 19 U.S.C. 4001 note, Pub. L. 103-182, 108-77, 108-78, 108-286, 108-302, 109-53, 109-

169, 109-283, 110-138, 112-41, 112-42, and 112-43).

__ (ii) Alternate I (Mar 2012) of 52.225-3.

__ (iii) Alternate II (Mar 2012) of 52.225-3.

__ (iv) Alternate III (Nov 2012) of 52.225-3.

__ (41) 52.225-5, Trade Agreements (NOV 2012) (19 U.S.C. 2501, et seq., 19 U.S.C. 3301 note).

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X_ (42) 52.225-13, Restrictions on Certain Foreign Purchases (June 2008) (E.O.’s, proclamations, and statutes administered by the Office of Foreign Assets Control of the

Department of the Treasury).

__ (43) 52.226-4, Notice of Disaster or Emergency Area Set-Aside (Nov 2007) (42 U.S.C.

5150).

__ (44) 52.226-5, Restrictions on Subcontracting Outside Disaster or Emergency Area

(Nov 2007) (42 U.S.C. 5150).

X_ (45) 52.232-29, Terms for Financing of Purchases of Commercial Items (Feb 2002)

(41 U.S.C. 255(f), 10 U.S.C. 2307(f)).

__ (46) 52.232-30, Installment Payments for Commercial Items (Oct 1995)

(41 U.S.C. 255(f), 10 U.S.C. 2307(f)).

__ (47) 52.232-33, Payment by Electronic Funds Transfer—Central Contractor Registration

(Oct 2003) (31 U.S.C. 3332).

X_ (48) 52.232-34, Payment by Electronic Funds Transfer—Other than Central Contractor

Registration (May 1999) (31 U.S.C. 3332).

__ (49) 52.232-36, Payment by Third Party (Feb 2010) (31 U.S.C. 3332).

__ (50) 52.239-1, Privacy or Security Safeguards (Aug 1996) (5 U.S.C. 552a).

__ (51)(i) 52.247-64, Preference for Privately Owned U.S.-Flag Commercial Vessels

(Feb 2006) (46 U.S.C. Appx. 1241(b) and 10 U.S.C. 2631).

__ (ii) Alternate I (Apr 2003) of 52.247-64.

(c) The Contractor shall comply with the FAR clauses in this paragraph (c), applicable to commercial services, that the Contracting Officer has indicated as being incorporated in this contract by reference to implement provisions of law or Executive orders applicable to acquisitions of commercial items:

[Contracting Officer check as appropriate.]

__ (1) 52.222-41, Service Contract Act of 1965 (Nov 2007) (41 U.S.C. 351, et seq.).

__ (2) 52.222-42, Statement of Equivalent Rates for Federal Hires (May 1989)

(29 U.S.C. 206 and 41 U.S.C. 351, et seq.).

__ (3) 52.222-43, Fair Labor Standards Act and Service Contract Act—Price Adjustment

(Multiple Year and Option Contracts) (Sep 2009) (29 U.S.C. 206 and 41 U.S.C. 351, et seq.).

__ (4) 52.222-44, Fair Labor Standards Act and Service Contract Act—Price Adjustment

(Sep 2009) (29 U.S.C. 206 and 41 U.S.C. 351, et seq.).

__ (5) 52.222-51, Exemption from Application of the Service Contract Act to Contracts for

Maintenance, Calibration, or Repair of Certain Equipment—Requirements (Nov 2007) (41 351, et seq.).

__ (6) 52.222-53, Exemption from Application of the Service Contract Act to Contracts for

Certain Services—Requirements (Feb 2009) (41 U.S.C. 351, et seq.).

__ (7) 52.226-6, Promoting Excess Food Donation to Nonprofit Organizations (Mar 2009)

(Pub. L. 110-247).

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