System Modernization RFI – Request for Information.pdf

System Modernization RFI – Request for Information

Project:

Date:

DPS Driver Licensing Modernization July 1, 2026

System Modernization RFI Page 1 of 8

1. Background The South Dakota Department of Public Safety (SDDPS) is undertaking a modernization of its driver licensing system to replace its current aging platform, which has accumulated significant functional gaps across nearly all areas of operation. The current system relies heavily on manual processes, disconnected platforms, and institutional knowledge to compensate for limited automation and integration capabilities.

Key drivers of this modernization include:

Improving the customer experience through expanded self-service and digital channels

Automation of daily tasks and data processing Improving interfaces management and data processing with key partners such as courts and law enforcement Improving financial management capabilities Improving collaboration and integration with county and city offices Expanding access to data, improved data quality and better reporting tools Meeting evolving federal compliance requirements — including AAMVA REST interface standards Establishing a unified system of record across driver licensing, enforcement, and financial operations.

Through this Request for Information (RFI), SDDPS seeks to understand the capabilities of modern driver licensing solutions and how prospective vendors can support the state's vision for a configurable, integrated, and maintainable future-state system.

This RFI is designed to:

Identify technology that may provide new or improved licensing operations benefits;

Invite respondents to demonstrate their products/services; and Enable state staff members to see potential solutions.

SDDPS seeks to understand the capabilities of both established and emerging solutions.

Vendors who do not have a currently deployed driver licensing system are encouraged to respond, describing their approach, relevant experience, and proposed solution architecture. The State is interested in innovative ideas and custom-built solutions that may offer unique advantages.

2. Instructions Qualified vendors are encouraged to review this RFI and respond with a document that describes their solutions and capabilities. The State is interested to hear from vendors with existing and evolving driver licensing solutions and products as well as vendors who understand the complexity and ecosystem of driver licensing and can offer other approaches to replacing the existing legacy system with a modern technical solution.

The next section outlines the topics for which SDDPS is requesting information and vendors should provide as much information as they feel is appropriate. We would appreciate receiving responses that are structured in alignment with Section 3 (Response Format).

Responses will be reviewed by SDDPS and SD Bureau of Information and Technology (BIT) staff.

Live Presentations – The State is planning to request live demonstrations from vendors with solutions that appear to meet DPS’s needs. These demonstrations would likely be less than one half day and conducted virtually via video conferencing.

3. Disclaimers No Procurement Based on RFI Submissions – This RFI is issued solely for information and planning purposes and does not constitute a solicitation for bid. This RFI should not be seen as intent, commitment, or promise to acquire services, supplies, or solutions offered. No contract may be assumed resulting from any response to this RFI. SDDPS and/or BIT will not pay for any information herein requested nor is it liable for any cost incurred by the vendor. The information gathered through this process may be used in the development of future documents. SDDPS and/or BIT do not guarantee this will occur.

4. Response Format

4.1 Company Background

Please provide information about your company including:

General description and services Size of company & years in operation Ownership of the company List of U.S. states or jurisdictions where you have implemented a driver licensing or identification card system, and for each one we appreciate knowing: the solution or product name, the functions deployed (e.g., DL/ID issuance, CDL, driver record) whether it was a new implementation or a modernization of a legacy system, the go-live date, and whether the system is currently in production.

4.2 General Solution Description

Please provide an overall description of the history, current state, technical stack, and future plans for your solutions.

4.3 Business Process Capabilities

Driver Services Driver Licensing – Describe your system's capabilities for Driver License issuance, including initial issuance, renewals, out-of-state transfers, duplicates, corrections, CDL upgrades/downgrades, and support for both instant-issue and central issuance models.

Identification Card – Describe your system's capabilities for Identification Card issuance, including initial issuance, renewals, duplicates, corrections, and REAL ID compliance management.

Learners Permit – Describe your system's capabilities for Learner's Permit processing, including non-commercial, commercial, and motorcycle permits, and temporary permit issuance.

Photo – Describe your system's capabilities for photo capture and facial recognition, including integration with external photo equipment and automated duplicate detection.

Scheduling – Describe your system's capabilities for scheduling, including appointment scheduling, knowledge test scheduling, and skills test scheduling.

Testing – Describe your system's capabilities for knowledge and skills testing, including integration with third-party testing systems (specifically for CDL testers), test result capture, and test content management.

Voter Registration – Describe your system's capabilities for processing voter registration in compliance with NVRA requirements, including handling voter registration concurrent with and independent of DL/ID transactions.

Mobile Driver's License (mDL) – Describe your system's capabilities for issuing and managing mobile driver's licenses (mDLs), including provisioning to digital wallets, compliance with the AAMVA mDL and ISO/IEC 18013-5 standards, in-person and online (unattended) verification, and credential updates, suspension, and revocation.

Driver Records Event Processing – Describe your system's capabilities for Driver Record Event

Processing, including receiving enforcement events, performing points assessments, and updating the driving record.

Violation & Suspension Processing – Describe your system's capabilities for Violation Processing, including handling DWI convictions, commercial driver violations, suspensions, court non-compliance events, and restricted license issuance.

Reinstatement Processing – Describe your system's capabilities for Reinstatement Processing, including evaluating reinstatement requests, updating license status, sending notifications, and transmitting updates to AAMVA.

Remediation Processing – Describe your system's capabilities for Remediation Processing, including processing reinstatement requests, expunging records, removing violation records, and updating the driving record.

Customer Management Customer Account – Describe your system's capabilities for Customer Account management, including tracking the status of products and services and supporting customer triage workflows.

Manage Customer Profile – Describe your system's capabilities for managing customer information, including address changes, contact information updates, and merging or unmerging customer records.

Search – Describe your system's capabilities for Customer Search, including search parameters, phonetic/fuzzy matching, and de-duplication support.

Tracking – Describe your system's capabilities for tracking customer correspondence and transaction status throughout the lifecycle of a transaction.

Data Quality Management – Describe your system's capabilities for Data Quality Management, including identifying, flagging, and resolving duplicate or inconsistent customer records.

SPEXS Pointer Management – Describe your system's capabilities for SPEXS pointer management, including pulling, updating, removing, and verifying the accuracy of state pointer records.

Finance POS Operation – Describe your system's capabilities for Point of Sale operations, including cashier setup, payment collection, automated and manual closeout procedures, and deposit creation.

Revenue Management – Describe your system's capabilities for Revenue Management, including fund allocation, distribution, reconciliation, and journal entry adjustments.

Accounts Receivable – Describe your system's capabilities for Accounts Receivable management, including generating notifications, tracking outstanding balances, and managing payments against receivables.

Exception Processing – Describe your system's capabilities for financial exception processing, including handling payment exceptions, collecting internal payments, and issuing refunds.

Common Functions Medical Evaluation – Describe your system's capabilities for managing Medical

Evaluations, including processing medical and vision statements, tracking provider authorizations, managing self-certifications, and routing for review.

Case Management – Describe your system's capabilities for Case Management.

Third Party Data Requests – Describe your system's capabilities for managing Third

Party Data Requests, including processing, authorization, tracking, and fulfillment.

Fee Collection – Describe your system's capabilities for Fee Collection, including fee calculation, waiver handling, and integration with payment processing systems.

Records Management – Describe your system's capabilities for Records

Management, including driver record requests, certified driving records, accident records, death records, batch processing, and NDR requests.

Valid Address Checks – Describe your system's capabilities for address validation, including integration with address verification services such as USPS.

Confidential/Suppressed Records – Describe your system's capabilities for managing confidential and suppressed records, including access controls, suppression workflows, and audit trails.

Audit Perform Audit – Describe your system's capabilities for performing or supporting audits, including transaction audits, monetary audits, and specialized audits such as SSA, fraud, Homeland Security, and voter registration audits.

Audit Management – Describe your system's capabilities for Audit Management, including audit research tools, maintaining audit logs, and generating audit reports and scorecards.

Investigations Conduct Investigation – Describe your system's capabilities for supporting investigations, including complaint management, suspicious activity alerts, record flagging, access restriction, and generating investigation packages.

4.4 Desired System Functions

Electronic Correspondence – Describe your system's capabilities for correspondence management, including a system-of-record letter catalog, event-driven letter generation, template versioning and approval workflows, batch printing, and email distribution.

Document Composition – Describe your system's capabilities for document composition, including auto-population of customer data into letters and forms, plain-language template tools, and standardized document generation across transaction types.

Reporting and Analysis – Describe your system's capabilities for reporting and analytics, including self-service BI, operational dashboards, and audit-logged data exports.

Workflow Management – Describe your system's capabilities for workflow management, including automated routing, task queue management, event-driven process triggers, and exception-based staff review.

Business Rules Manager – Describe your system's capabilities for business rule management, including how eligibility, validation, and exception rules are configured and updated by state staff and if system developer involvement is required.

Electronic Signature – Describe your system's capabilities for electronic signature, including support for digital approvals and separation-of-duties controls.

Scanning and Imaging – Describe your system's capabilities for scanning and imaging, including document intake workflows, immediate staff access to scanned documents at intake, and integration with internal and external document storage systems.

Access Control – Describe your system's capabilities for access control and the use of third-party authentication tools such as Okta and Entra, and including role-based access, automated access termination when users change roles or leave, PII exposure controls, and monitoring for abnormal system activity.

Data Warehouse – Describe your system's capabilities for data warehousing, including a self-service BI layer fed from DL data, AAMVA systems, finance systems, and scheduling data, with the ability for staff to run, save, and share queries without IT involvement.

Document and Image Repository – Describe your system's capabilities for document and image repository management, including a system-of-record approach to storing, retrieving, and managing scanned documents, forms, photos, and letters.

Also describe your system’s ability to store documents in an external document management system.

Interface Management – Describe your system's capabilities for interface management, including a centralized integration engine, support for AAMVA REST/JSON web services, and configurable (rather than custom-coded) interface development and maintenance.

4.5 Solution Hosting Capabilities

Please describe your approach and options for hosting a Driver Licensing solution and support for on-premise solutions.

4.6 Implementation Approach

Please describe your approach for implementing a driver licensing system including the full conversion from the legacy system and the required timeline. Please include any expectation of State staff responsibilities.

4.7 Data Conversion Approach

Please describe your approach for converting data from the legacy system to the new system including review and improvement of data quality. Please include any expectation of State staff responsibilities.

4.8 Testing Approach

Please describe your approach for testing the new system and include any expectation of State staff responsibilities.

4.9 Training Approach

Please describe your approach for training staff including county staff. Please include any expectation of State staff responsibilities.

4.10 Ongoing Support & Maintenance Approach

Please describe options for supporting and maintaining the system once it is in production including support services, software updates, and ability to collaborate with and leverage State resources.

4.11 Impact of AI tools

Please describe your company’s perspective on the impact of AI in system modernization including its impact on system development, testing, staff support, customer support, and other meaningful perspectives.

4.12 Proprietary Information

We understand that this request may encourage the vendor to provide information which it deems proprietary. Please note which pages and sections of the RFI response contain proprietary information, include an explanation of why the information is proprietary, and include a corresponding redacted version of your response.

5. Timeline The table below illustrates the schedule for this RFI.

Milestone Date RFI Release Date July 1st, 2026 Deadline for Vendor Enquiries July 13th, 2026 Response to Vendor Enquiries July 17th, 2026 RFI Response Due Date July 31st, 2026 Vendor Presentations TBD

Deadlines are at the end of the calendar day (midnight central time).

6. Response Instructions Questions Regarding the RFI

Questions requesting clarification of this RFI must be submitted to Jeannelle.Yitagesu@state.sd.us. No telephone inquiries will be accepted. Responses should be submitted no later than the deadline in the above Timeline table.

Submittal Instructions

Please prepare your response in a searchable PDF file and submit via email by the deadline in the above Timeline table to: Jeannelle.Yitagesu@state.sd.us