SYSANALRFQSpecs_ITS53.doc

Specifications for ITS53 Staff Augmentation Posting

ITS53_SysAdmin_EPS_State_911_Department_FY14_002 RFQ:EPS_State_911_Department_SystemsAdministrator _X_ New Posting

__ RePosting: __ No suitable resumes received, reposted with no changes (please do not resubmit resumes)

__ Reposted with skill set edits

__ Reposted with different title, higher maximum rate

General Requirements:

CORI requirements: _X_After candidate selection

__ Other (including special requirements):

Interview requirements: __ Initial contact by phone, interview may be in person

_X_ Other: In-person interview will be required Total number of positions sought: _1_ Maximum acceptable hourly rate: $_60__ May be filled PRIOR TO CLOSE DATE: __Yes _X_No Additional Resume Submission Specifications and Requirements:

· Maximum number of resumes per ITS53 Vendors: _1_

· Resumes must be emailed to: Karen.Robitaille@state.ma.us

· The subject line of the email must read: ITS53_SysAdmin_EPS_FY14_002

· No phone calls please – email questions to: Karen.Robitaille@state.ma.us

· Indicate on resume if candidate is presently working for another State Agency or has worked for another State Agency within the past 12 months (if so, indicate State Agency name)

· Include candidate Pay Rate in the email that accompanies the resume

· Include bill rate in the e-mail that accompanies the resume

· Rates are all-inclusive (travel and any additional expenses are included in the rate)

Worksite Address: Primary: 1380 Bay Street, Taunton, MA 02780 - Selected candidate may be required to travel to State 911 Department training centers located in Maynard and Springfield, MA, to public safety answering points (PSAPs) located throughout the Commonwealth and/or vendor sites.

Contract Length: Through successful completion of the last of the projects assigned to the selected Systems Administrator under this SOW; or June 30, 2016.

Project(s) Duration: Up to 27 months Hours per Week: 37.5 Other Schedule Related: Monday – Friday 8:45 am – 5:00 pm

Rate Card Title from the Rate Card posted on Comm-PASS: System Administrator Position Summary:

The State 911 Department (Department) is responsible for coordinating, administering, and implementing enhanced 9-1-1 services throughout Massachusetts to ensure a consistent statewide approach for enhanced 9-1-1 services. As such, the Department supports approximately 251 Public Safety Answering Points (9-1-1 call centers), or PSAPs, throughout the Commonwealth as well as one mobile PSAP and up to four (4) training centers.

This document shall detail the scope of work (SOW) that the Department will require of the Systems Administrator selected from ITS53StaffAugCat1. This SOW will become effective on the date on which a contract is executed by both parties and shall terminate on the earlier of the following two dates: 1) upon successful completion, as determined by the Department, of the last of the projects assigned to the selected Systems Administrator under this SOW; or 2) June 30, 2016, unless such authorization is given by the Commonwealth of Massachusetts and/or the Department to extend beyond this timeframe. Further, this SOW may, by mutual agreement, be expanded should other projects arise during this time period for which the Department requires the services of a Systems Administrator.

Responsibilities /Scope The Systems Administrator may be responsible for participating in: 9-1-1 system design and costing analysis; operation of systems; database development and implementation; wireless direct implementation; assisting with public safety communications training and public education; efforts to regionalize the Commonwealth’s PSAPs; the support of the Department’s mobile PSAP vehicle; the administration and implementation of the Department’s regulations and standards; support of the emergency medical dispatch program; and, providing detailed guidance on matters related to PSAP operations. This position requires a mix of operational and technical skills.

The Systems Administrator will report to the Systems Manager and will be working with other Department staff and with the Department’s third party vendors.

The selected Systems Administrator shall, at a minimum:

· Determine operational, technical and/or support requirements to carry out the Departments Wireless Direct project;

· Interface with wireless carriers regarding cell tower and sector changes;

· Analyze historical wireless call data to facilitate decisions regarding where to direct wireless calls;

· Analyze call data extracted from SQL and other databases;

· Communicate with wireless carries and PSAPs regarding wireless problems and concerns;

· Ensure wireless carriers are meeting FCC minimum requirements for accuracy;

· Troubleshoot Windows based systems interconnected with Internet Protocol (IP);

· Develop methods and procedures related to specific projects regarding 9-1-1 emergency telephone service, including 9-1-1 deployment plans, network design, and database development;

· Determine operational, technical and/or support requirements to carry out various Department initiatives;

· Assist the Department in training state and local government staff prior to implementation of new or revised systems and offers advice and guidance during implementation;

· Keep informed on latest developments in automated information systems and procedures and maintains knowledge of all applicable regulations;

· Collect, compile, organize and analyze statistical data related to 9-1-1 and other agency projects and prepare reports;

· Travel to PSAPs, vendor sites and other locations to monitor, inspect, test and evaluate performance of contractors and equipment provided;

· Prepare a monthly activity report including the amount of time dedicated to a particular project/assignment, milestones achieved and recommendations for future activity on the projects/assignments;

· Prepare ad-hoc reports at the direction of the Systems Manager;

· Manage competitive local exchange carriers, wireless carriers, voice over internet protocol providers, and telematics providers to ensure compliance with state and federal guidelines and regulations;

· Manage and assist PSAPs with moves, additions and changes;

· Perform regular inspections at PSAPs to ensure the enhanced 9-1-1 system is operating within the 560 CMR Standards;

· Perform map updates at PSAPs;

· Keep informed on the latest NG 9-1-1 developments and determine the operational, technical, and support requirements needed for implementation of NG 9-1-1;

· Assist in the Department’s efforts to regionalize the Commonwealth’s PSAPs; and

· Other duties as assigned by the Systems Manager.

Projects This section provides a brief description of the projects the Department is undertaking to further support the Enhanced 9-1-1 system throughout the Commonwealth. The Department is coordinating with its third party vendor(s) on the projects identified below. These descriptions are provided for reference to allow ITS53StaffAugCat1 contractors to further assess the skill set which will be required of its proposed Systems Administrator.

Wireless Direct – The Department will be routing select wireless 9-1-1 calls to local PSAPs, thereby bypassing the wireless PSAPs across the state. This project requires close coordination with wireless carriers, PSAPs and the Department’s E9-1-1 service provider.

Text to 9-1-1 – The Department is in the planning stages of implementing an interim text to 9-1-1 solution that will enable callers to text 9-1-1 instead of calling when circumstances prevent a voice 9-1-1 call from occurring. The selected candidate will assist the Department by providing operational guidance based on their past experience as well as carry out programmatic services as directed by the Systems Manager.

EMD Support – The Systems Administrator will work with certified EMD resources (CEMDR), PSAPs and Department personnel to ensure required paperwork is completed, technical requirements are met and provide technical and operational support where needed.

Next Generation 9-1-1 – The Department, in coordination with a third party vendor, will replace the existing legacy 9-1-1 system with an IP based Next Generation 9-1-1 system. This includes changing the equipment (servers, specialized telephone switches, uninterruptable power supplies (UPS), etc.) at each public safety answering point (PSAP) and training center, installing servers running specialized software and UPS’ at two or three data centers, and training of E9-1-1 telecommunicators. The solution has not been determined yet however an RFR for the Next Generation 9-1-1 system is currently open for vendor responses.

E911 spare parts inventory- The Systems Administrator will disassemble, identify and test Field replaceable unit (FRU) components of the E911 system. This includes organizing and keeping an inventory of the FRU’s.

Deliverables

The selected candidate shall provide weekly reports on current activities to the Systems Manager. Reports shall be provided by noon every Friday.

Any and all documentation created or received, including but not limited to Word documents, Excel Spreadsheets, and e-mails shall be provided to the Department.

Qualifications :

1. The selected candidate shall be proficient and skilled in the use of Microsoft office applications including but not limited to Microsoft project.

2. Bachelor’s Degree or higher; related work experience may be substituted for a degree.

3. Minimum 4 years of relevant work experience.

4. Former local, state, federal government experience preferred Additional Information:

Proposed candidate must be available for an interview the week of March 10, 2014. Interviews will be held in Taunton, Massachusetts.

Proposed candidate must be available to begin performance as Systems Administrator under this SOW on or about April 1, 2014

The selected candidate shall, at the discretion of the Department, be subject to a criminal background check, including state and national fingerprint checks conducted by the Department of Criminal Justice Information Services.

All deliverables developed under this SOW shall to the extent possible utilize a Microsoft Office Application.

The selected candidate shall report primarily to the State 911 Department administrative office, currently located at 1380 Bay Street, Taunton, MA. However, the selected candidates may be required to report to the State 911 Department training centers located in Maynard and Springfield and other PSAPs throughout the Commonwealth. In addition, this position may be required to attend meetings at State 911 Department third party vendor sites.

The selected candidate’s daily work schedule shall be 8:45 am to 5:00 pm, or other mutually agreed upon schedule.

All terms and conditions as awarded under ITS53StaffAugCat1 are applicable to this engagement.

Important Notice:

The Commonwealth of Massachusetts is transitioning from the Commonwealth’s Procurement Access and Solicitation System (Comm-PASS) to COMMBUYS. Effective 5:00 PM on Friday, February 28, 2014, activity on Comm-PASS will be restricted to viewing and downloading of solicitations (and contracts) posted prior to the above referenced date and time. All Comm-PASS solicitations will migrate and be available in COMMBUYS commencing on Monday, March 24, 2014.

Bidders are advised that any and all documents, including but not limited to, questions and answers, amendments/updates/modifications to this RFQ will be e-mailed to the qualified ITS53 bidders using the e-mail addresses noted on the vendor tab of ITS53 posted on Comm-PASS.