Statment of Work Sterrad Maintenance.pdf

STATEMENT OF WORK

Preventive Maintenance on Sterrad NX Equipment

U. S. Naval Hospital Guam

1.0 GENERAL SCOPE OF WORK

The contractor will provide a trained Field Service Technician who shall perform Preventive Maintenance and Calibration services for equipment items listed in the Agreement. The contractor will provide labor, all supplies, and transportation for technicians to perform the stated calibration and preventive maintenance according to Original Equipment Manufacturer (OEM) specifications, in accordance with the Federal, State, and Local law regulations, US Navy regulations, instructions, and the Joint Commission requirement. When product recalls or upgrades are necessary to maintain the equipment in service within the original manufacturer’s specification, the Contractor shall obtain and install equivalent.

The contractor shall allow only FULLY QUALIFIED FIELD ENGINEERS and TECHNICIANS who have gone through original equipment manufacturer (OEM) Training or comparable third party service schools on the various equipment listed, to be employed in the performance of any and all work performed under this contract. Upon request, contractor shall provide training certificates. If any equipment is found that is not on the supplied list Appendix 1, Contracting Department must be notified. No work is to be performed on any unit not on the list without a cost estimate and approval in advance.

Repairs are not included. If any items need parts or labor that are not covered by the calibration process / preventive maintenance, Contracting Department must be notified of the cost estimate. The Contracting Department will either create a new Purchase Order for the repair(s), or have the repair performed at a later date.

No repair work should be performed without a separate Purchase Order from the Contracting Officer.

2.0 DETAILED WORK REQUIREMENTS

The contractor shall provide the following support.

2.1 Calibration

Provide on-site equipment calibration as needed to equipment listed on Agreement. Calibration shall be IAW the manufacturer’s OEM specifications. This activity should be the procedure for mechanical and electronic adjustments required by the original manufacturer to ensure consistent, standardized performance or output.

2.2 Preventive Maintenance

The contractor shall provide preventive maintenance as necessary IAW the manufacturer’s specifications in 6 month intervals.

2.3 Field Service Reports

The contractor shall develop and submit to the Government an itemized list of all Preventive maintenance work and calibration certification upon completion of the service. The report shall be submitted to:

1. United States Naval Hospital Guam Building 50 Fahrenheit Rd.

Agana Heights, Guam 96910 Biomedical Department Phone: 671-344-9381

2.4 Travel and Accommodation

The contractor shall be responsible for all travel and travel related cost (lodging, airfare, per Diem, and transportation) and accommodations shall be arranged by the contractor.

2.5 Recalls

The Contractor shall schedule all recall maintenance with the Biomedical point of contact for contract services to avoid disrupting patient care and to notify the department of arrival, services and maintenance required.

3.0 SPECIAL CONTRACT REQUIREMENTS

3.1 Place of Performance:

Work will be performed on site/on campus at the following locations:

United States Naval Hospital Guam Building 50 Fahrenheit Rd Agana Heights, Guam 96910 Phone: 671-344-9381

3.2 Minimum Qualifications:

Each technician assigned to this tasking must have manufacturer training or certification in calibration/ maintenance of Sterrad NX Equipment listed below on Appendix 1 according to original equipment manufacturer (OEM) or comparable third party service schools. Only FULLY QUALIFIED FIELD ENGINEERS and TECHNICIANS who have gone through original equipment manufacturer (OEM) Training to be employed in the performance of any and all work performed under this contract. Upon request, contractor shall provide training certificates.

3.3 Normal Work Hours:

The contractor shall report to work Monday through Friday, between the hours of 7:30 a.m. to 5:00 p.m. Specific work schedules will be provided on contract start date.

3.4 Number of Personnel Required:

The contractor will provide a minimum number of technicians to ensure the successful and complete calibration, maintenance and testing documentation of all work identified in the contract.

3.5 Business Dress

All contractor personnel shall dress professionally when at the work site. Business attire EXCLUDES short pants, tee shirts, open toe shoes, and other dress considered not to be appropriate. Notwithstanding any other terms or conditions of the contract, contractor wearing inappropriate dress to the work site may be immediately removed from the project, or at the discretion of the USNH Guam. Technical Representative (TR) may be requested to leave the work site and return with appropriate dress. Travel time and lost work time to return with appropriate dress is not chargeable to USNH Guam.

3.6 Communication Courtesy

Contractor personnel shall be courteous and respectful to the customer and all other onsite personnel at all times.

The contractor shall follow the direction provided by USNH Guam management personnel, or their designee(s), regarding the level of communication with the naval base personnel and conflict resolution/escalation procedures.

3.7 Contractor Performance Evaluation

If performance does not meet the specifications stated in this SOW the contractor shall be notified of the lack of performance. The contractor shall be given a specified amount of time to correct the deficiencies. If deficiencies are not corrected, appropriate action will be taken in conformance with laws and regulation.

3.8 Delays

The USNH Guam will review any contractor delay or failure to perform to determine if the delay is caused by technical factors beyond the contractor’s control and without fault or negligence by the contractor. If the review indicates performance deficiency is not the result of factors beyond the contractor’s control, the contractor will be notified. The contractor shall respond within 24 hours of receipt of notification with remedies to correct the deficiencies.

4.0 DOCUMENTATION AND PERFORMANCE

4.1 Service event documentation

Upon completion of each service or maintenance visit, the field service technician must submit a signed service report to the biomedical point of contact for services within 72 hours of completion. The service report shall indicate all problems addressed, devices checked, parts replaced or repaired with identification, parts ordered and any issues resolved. Each service report must at a minimum document the following data legibly and in complete detail.

REPORTING DETAILS

Will consist of the following information listed below.

Name of Contractor.

Name of Technician.

Control number for the Contractor or log number for the report.

Description of the work performed in detail.

Equipment identification: Manufacturer, make, model, serial number, electronic control number or (ECN)

Itemized description of services performed with labor time.

Action taken and or recommendations for consideration.

Pending actions or Resolutions to any problems.

Total billing for services provided should be clearly indicated.

Signature of the field service technician that conducted the maintenance.

USNH Guam shall have unlimited rights to and ownership of all deliverables provided under this Agreement, including reports, recommendations, briefings, work plans and all other deliverables. The definition of “unlimited rights” is contained in Federal Acquisition Regulation (FAR) 27.401, Definitions.

4.2 Formal Acceptance or Rejection of Deliverables:

The Government will have five (5) business days to review each document and provide feedback/comments. The contractor shall have five (5) business days to incorporate comments. Delivery of final document with incorporated comments shall constitute acceptance by the Government.

4.3 Performance Measures:

Performance measures for satisfactory completion of this task order shall be measured by completion of deliverables and tasks identified in the SOW. Completion of deliverables and tasks shall remain within the scope of this SOW. At a minimum, the following metrics shall be applied:

There are no oversights in the review and analysis performed by the contractor that result in incorrect or inadequate assumptions, which, in turn, result in unacceptable recommendations.

There are no oversights in the development of reports, documents or functional requirements, which could result in delays in meeting established timelines.

All work is completed within the established and agreed upon time frames.

The quality of the work and the content of deliverables (and their exposition) shall be highly professional.

5.0 Period of Performance:

Period of Performance (POP):One (1) base year plus Four(4) additional Option Years

Appendix 1. Equipment Ensure that the original design and functional capabilities will not be changed, modified or altered unless authorized in writing by the manufacturer and the Biomedical Repair Division. If any action requires a contractual change to cover expenses, only the Contracting officer has the ability to authorize this change. Any contractual changes will be issued in the form of a modification to the contract.

ECN Mfr. Serial No. Nomenclature Manufacturer Common Model

72689 10033070774

STERILIZING UNIT, GERMICIDAL GAS, GASEOUS

PLASMA

JOHNSON &JOHNSON

MEDICAL PRODUCTS

STERRAD NX

75659 33101172

STERILIZING UNIT, GERMICIDAL GAS, GASEOUS

PLASMA

JOHNSON &JOHNSON

MEDICAL PRODUCTS

STERRAD NX

80030 1041130373

STERILIZING UNIT, GERMICIDAL GAS, GASEOUS

PLASMA

JOHNSON &JOHNSON

MEDICAL PRODUCTS

ST100NX

80031 1041130372

STERILIZING UNIT, GERMICIDAL GAS, GASEOUS

PLASMA

JOHNSON &JOHNSON

MEDICAL PRODUCTS

ST100NX