Statement of Work Windows 11 Upgrade_dated 10 July 2025.pdf

Statement of Work for

D-21 Tech Upgrades at

Buildings 120, 127, 690 Spangdahlem AB, Germany

10 July 2025

FOR OFFICIAL USE ONLY

1. PURPOSE

1.1 Scope

This Statement of Work (SOW) outlines the requirements for a non-personal service involving the purchase and installation of D-21 Monaco V2 Reporting Software Tech Upgrades. This includes the provision, installation, and/or repair (by replacement) of the following hardware:

Two server racks: one located in Building 127 (Communications Room) and one in Building 690 (Alternate ECC).

One standalone tower in Building 120 (Alarm Maintenance Shop).

The upgraded system will be configured with Spangdahlem AB's current D-21 database. Existing licenses and software will be transferred to the new CPUs, and the D-21 system will be updated with a Risk Management Framework (RMF)-compliant upgrade. All new equipment provided by the contractor must be compatible with the existing Monaco equipment and will include a one-year limited warranty. Under this warranty, repairs and replacements will be covered by Monaco's Product Support Group (PSG) for 12 months from the delivery date.

Finally, a Monaco-certified expert will provide comprehensive user training on the installed systems. This training will encompass both Operator and Administrator instruction, covering system interface navigation, display information interpretation, and appropriate responses to alarms and alert conditions. The training will consist of four (4) hours of D-21 instruction.

1.2 Objective

The objective of this SOW is to document the requirements for Engineer, Furnish, Install, and Testing of D-21 V2 Reporting Software Tech Upgrade System for Spangdahlem AB. This installation will secure and harden the D-21 computer system to comply with the Security Technical Implementation Guide (STIG) rules published by DISA/IASE.

1.3 Background

Spangdahlem AB recently migrated to the Windows 11 operating system, upgrading communications equipment including phones, CPUs, and monitors. While most systems were updated to new hardware capable of running the new operating system, the D-21 system was not.

The D-21 system serves as the Fire & Emergency Services (F&ES) fire alarm notification system for all facilities on the installation. Monaco recommends regular updates to critical system components to minimize the risk of failures and downtime due to aging equipment and outdated technology. Updating the system with the latest technology and software ensures optimal performance.

The industry standard lifespan for a desktop computer is four to five years, based on an average usage of 2,000 hours per year (8 hours/day, Monday-Friday). The D-21 system, however, operates 24 hours a day, 7 days a week, and requires near-zero downtime due to its critical role in providing early notification of alarm activations and alert conditions throughout the installation. This system enables a rapid response and early intervention by F&ES personnel, which is vital for preventing loss of life, property, and infrastructure.

The last significant update and installation of the D-21 system occurred in late October 2020, exceeding the expected lifespan of the equipment. This equipment operates significantly more than the average 2,000 hours per year, accumulating over 30,000 hours of use and exceeding its expected lifespan by over 5,000 hours.

Furthermore, in line with the established Air Force policy regarding operating system lifecycles, Windows 10 is nearing its end-of-life. Microsoft will no longer provide security updates, non-security updates, or assisted support beyond October 14, 2025. This, as recognized by the Air Force, leaves systems vulnerable to potential security breaches and increases the risk of catastrophic system failure. Monaco will also discontinue IT support for the Windows 10 version of the D-21 system after October 2025, making this upgrade essential for continued system functionality, security, and support, and to align with Air Force security best practices.

2. PROGRAM REQUIREMENTS

2.1 General Requirements

This project requires a turn-key installation. The Contractor shall Engineer, Furnish, Install, and Test (EFI&T) the D-21 Reporting Software Tech Upgrade solution at Spangdahlem AB, Germany. The Contractor is responsible for engineering, furnishing, installing, testing, and making operational all newly installed equipment to Original Equipment Manufacturer (OEM), industry, and Air Force (AF) specifications, including providing the appropriate vendor pass-through licenses.

The Contractor shall provide all necessary hardware, software, licensing, and training required for the use of all systems and equipment installed under this

Statement of Work (SOW). The Contractor will coordinate the removal of all replaced hardware with the Government Point of Contact (POC).

The overall objective is to upgrade the D-21 Tech system hardware and software infrastructure at Spangdahlem AB, Germany. The Contractor shall clearly identify any expected Government labor, Government Furnished Property (GFP), and allied support required to implement a fully functional solution. This requirement applies to all solutions proposed under paragraph 4.

2.2 Performance Period

The Government's desired completion date for all work is within 180 days of contract award. While Contractors may propose an alternate delivery schedule without negatively impacting the evaluation of their offer, the proposed schedule must not extend the delivery period beyond 365 days from the date of contract award. Any request or justification for a change to the performance period must be submitted to the Contracting Officer (CO) in writing and approved by the CO.

2.3 Joint Interoperability Test Command (JITC) Compliance

The Contractor's solution(s) must be on the Joint Interoperability Test Command (JITC)-certified Approved Product List (APL) at the time of award. The systems shall meet the interoperability requirements of the JITC to ensure compatibility with commercial and military interface standards.

Operating Systems (OS) and applications shall be configured in accordance with applicable Technical Implementation Guides (STIGs). The Windows operating system (OS) shall be Windows 11. The Contractor shall provide copies of all Interoperability (IO) and Information Assurance (IA) certifications and approval letters at the time of award. The IA certification must be based on the Windows 11 operating system. The proposed solution shall be installed in accordance with JITC deployment guidelines.

2.4 Certification and Accreditation (C&A)

The Contractor shall assist the base in achieving Information Assurance (IA) compliance for system Certification and Accreditation (C&A). To support this process, the Contractor shall develop and provide all necessary system documentation, settings, self-assessments, and specifications required for successful accreditation of the system. This includes providing information to support Government input into the Enterprise Mission Assurance Support Service (eMASS).

2.5 Schedule and Spares

The Contractor shall provide a preliminary Integrated Master Schedule (IMS) at the time of contract award. A final, Government-approved schedule must be submitted within 14 business days prior to the commencement of on-site work.

The Contractor shall provide equipment spares that are critical to maintaining system operation with minimal downtime. At a minimum, the Contractor shall include spare hardware for one complete workstation.

3. PROJECT EXECUTION

3.1 Site Coordination

The Contractor shall coordinate with the Contracting Officer (CO), the 52nd Civil Engineer Squadron (CES) office, and identified site Points of Contact (POCs) at least 30 business days prior to arrival on site.

3.2 Multi-Function Team (MFT) Coordination

Multi-Function Team (MFT) members will be identified prior to contract award. The MFT comprises stakeholders involved in the acquisition process and is responsible for the acquisition throughout the life of the requirement. The goals of the MFT are to manage this contract, foster a strong working relationship between the using agency, contracting, and the contractor, and ensure the highest level of contract performance and customer service. Prior to any on-site work, the Contractor shall conduct a project coordination call with the MFT to review all planned efforts and data collection requirements in support of project implementation.

3.3 Contractor Project Management

The Contractor shall designate a Provisioning Project Owner (PPO), who will serve as the prime contractor's single point of contact from contract award to site acceptance regarding system implementation. The PPO must remain on site as necessary to ensure project performance. The Contractor shall also assign a system engineer to support the PPO. The system engineer will be responsible for architectural diagrams, system interface specifications, technical planning, test plans, test procedures, and logistics sustainability.

The Contractor shall submit monthly status reports every 30 calendar days. The first monthly status report is due no later than forty (40) calendar days after contract award, with subsequent reports due every month thereafter until all tasks have been completed in accordance with this SOW and Government final acceptance has been obtained.

3.4 Government-Caused Delays

In the event that a government-caused delay requires the Contractor to incur schedule delays or additional costs, the Contractor must document and submit these changes to the CO for review and consideration prior to any change in schedule.

3.5 Working Hours

Routine work shall be performed during normal installation operating hours, with the exception of the system cutover. Cutovers and any other service-affecting actions must be pre-approved by the Government and scheduled during approved maintenance windows (Approved Service Interruption - ASI).

3.5.1Normal Hours of Operation and Recognized Holidays

3.5.2 Normal Hours of Operation:

The Contractor shall perform the services required under this contract during the following hours: Monday through Friday, 0730-1630, excluding Federal holidays. The Contractor may, with prior approval from both the Contracting Officer (CO) and the Site Security Manager, work extended hours to ensure timely completion of the work at no additional cost to the Government.

3.5.3 Recognized Holidays:

The Contractor is not required to provide service on the following recognized Federal holidays:

• New Year's Day - 1 January

• Martin Luther King's Birthday - Third Monday in January

• President's Day - Third Monday in February

• Memorial Day - Last Monday in May

• Juneteenth - 19 June

• Independence Day - 4 July

• Labor Day - First Monday in September

• Columbus Day - Second Monday in October

• Veterans' Day - 11 November

• Thanksgiving Day - Fourth Thursday in November

• Christmas Day - 25 December

3.6 Holiday Observance and Contractor Supervision

If a recognized Federal holiday falls on a Saturday, it will be observed on the preceding Friday. If a recognized Federal holiday falls on a Sunday, it will be observed on the following Monday.

The Contractor is responsible for the supervision of all contract personnel and the performance of all Contractor-related functions.

3.7 Fire Prevention and Safety

The Contractor is responsible for fire prevention and safety in all work areas, including any Government warehouses used for storing equipment. The Contractor shall comply with all applicable fire prevention guidance and regulations, including the following:

3.7.1 Fire Reporting:

• The primary emergency reporting number on Spangdahlem AB is 911 from cell phones and DSN (or the local equivalent 112).

• All Contractor personnel shall be familiar with emergency reporting numbers and procedures and should program the local emergency number into their mobile phones.

3.7.2 Vehicle Safety:

• Access for emergency vehicles must be maintained at all work sites.

• Contractor vehicles shall not be parked within 15 feet of any fire hydrant or Fire Department connection.

• Contractor vehicles shall yield the right-of-way to responding fire/emergency vehicles.

3.7.3 Electrical Safety:

• All Contractor electrical tools and equipment must be in good working condition and properly maintained in accordance with the manufacturer's instructions.

• All extension cords used must be equipped with circuit breakers and plugged directly into outlets (daisy-chaining extension cords is prohibited).

• Building utility panels must not be blocked by Contractor tools or supplies.

3.7.4 Storage:

• Flammable liquids or other safety hazards shall not be stored inside warehouses, next to buildings, or near exit ways.

• Fire protection systems must not be obstructed at any time. Storage of equipment and materials shall be organized in a manner that does not create fire or safety hazards and does not block access to fire extinguishers.

3.8 Personnel Qualifications and Certifications

All personnel assigned to support this requirement must be trained and/or certified on the systems involved in this effort. The Contractor shall provide training certifications upon Government request. Project Managers and System Engineers are considered critical positions for this project and shall possess, at a minimum, intermediate-level experience.

3.9 Security and Access

Security and base access requirements are detailed in clause 5352.242-9000, "Contractor Access to Air Force Installations." Contractor employees will be required to obtain and display identification badges.

3.9.1 Base Access:

Anticipate delays in getting commercial vehicles onto the base and allow sufficient time for vehicles to reach their destination by driving on designated routes at posted speed limits. Procedures for commercial vehicle access to the base are subject to change without prior notice. The services performed by the Contractor under this contract shall be subject to review by authorized Government representatives, such as the Site Security Manager(s).

The Contractor is responsible for obtaining all necessary clearances and/or passes for its employees to access the military installation prior to the start of work. The Contractor is responsible for all passes issued to its employees under this contract.

Applications shall be coordinated through the CO or designated representative.

Security Forces may conduct background checks on employees during the application process. Upon termination of employment, the Contractor is responsible for returning identification cards and base passes to Security Forces within 24 hours.

3.9.2 Physical Security:

The Contractor is responsible for safeguarding all Government property provided for Contractor use. At the close of each work period, Government facilities, property, and materials shall be secured. All Contractor personnel will be escorted during the installation of items located in secure areas. The escort shall open and secure locked containers.

3.9.3 Special Security Requirements:

The Contractor shall comply with all applicable security requirements at Spangdahlem AB. The Government will provide escorts for the Contractor as required. Failure to comply with security requirements may result in termination of the contract.

3.9.3.1 Random Antiterrorism Measures (RAMs):

Random Antiterrorism Measures (RAMs) are conducted on Spangdahlem AB at varying times. These measures may include spot checks of identification credentials, random vehicle searches, and site security sweeps. The Contractor is required to participate in and cooperate with RAMs as directed by competent authority. The Contractor should anticipate increased RAMs during periods of elevated Force Protection Conditions (FPCONs).

3.9.3.2 Reporting Suspicious Activity:

All personnel working on Spangdahlem AB are responsible for detecting and reporting suspicious criminal or terrorist activity. The Contractor shall immediately report any observed suspicious activity to the appropriate security authority, such as the Security Forces. All Contractor personnel shall be familiar with suspicious activity reporting procedures. The primary number for reporting suspicious activity on Spangdahlem AB is 911 (or the local equivalent if applicable).

3.9.3.3 Performance of Service During Crisis:

It has not been determined whether this service is essential for performance during a crisis declared by the National Command Authority or Overseas Combatant Commander. In the event of a crisis, the Contractor will be notified by the CO if it is necessary to discontinue services due to base closure or other causes. If no notification to discontinue services is received, the Contractor is expected to continue performance in accordance with this SOW.

3.9.3.4 Level I Antiterrorism Awareness Training for Contractors:

a) Definition. As used in this clause—

"Military installation" means a base, camp, post, station, yard, center, or other activity under the jurisdiction of the Secretary of a military department or, in the case of an activity in a foreign country, under the operational control of the Secretary of a military department or the Secretary of Defense (see 10 U.S.C.

2801(c)(4)).

b) Training. Contractor personnel who require routine physical access to a federally controlled facility or military installation shall complete Level I antiterrorism awareness training within 30 days of requiring access and annually thereafter. In accordance with Department of Defense Instruction O-2000.16 Volume 1, DoD Antiterrorism (AT) Program Implementation: DoD AT Standards, Level I antiterrorism awareness training shall be completed—

(1) Through a DoD-sponsored and certified computer or web-based distance learning instruction for Level I antiterrorism awareness; or

(2) Under the instruction of a Level I antiterrorism awareness instructor.

c) Additional information. Information and guidance pertaining to DoD antiterrorism awareness training is available at https://jko.jten.mil/ or as otherwise identified in the performance work statement.

d) Subcontracts. The Contractor shall include the substance of this clause, including this paragraph (d), in subcontracts, including subcontracts for commercial items, when subcontractor performance requires routine physical access to a federally controlled facility or military installation.

3.10 Safety Requirements

In performing work under this contract, the Contractor shall:

a) Comply with all safety requirements specified in this contract for all activities related to the accomplishment of the work.

b) Adhere to Occupational Safety and Health Administration (OSHA) Standards (29 CFR Part 1910 and 1926), German equivalents, and all other applicable regulations.

c) Develop and provide a safety plan for the protection of Government facilities and property and provide a safe working environment for Contractor personnel. This plan shall be provided at the start of the orientation period or the start of the first operational performance period (if there is no orientation period).

d) Provide adequate protection to Government property to prevent damage during the period of time the property is under the control or in the possession of the Contractor.

e) Include a clause in all subcontracts requiring subcontractors to comply with the safety provisions of this contract, as applicable.

f) Immediately record and report all available facts relating to each instance of damage to Government property or injury to Contractor or Government personnel to https://jko.jten.mil/ the Contracting Officer (CO) or designated Government Representative (GR). The report shall be made within one hour of the incident.

g) In the event of an accident or mishap, take reasonable and prudent action to establish control of the scene, prevent further damage to persons or property, and preserve evidence until released by the accident/mishap investigative authority through the CO.

h) Cooperate fully and assist Government personnel in the conduct of any Government-led accident or mishap investigation until the investigation is completed.

i) Include a clause in each applicable subcontract requiring the subcontractor's cooperation and assistance in accident reporting and investigation.

3.11 Implementation and Management

The Contractor bears ultimate responsibility for the successful deployment and cutover to the new infrastructure. Any work deemed non-compliant shall be reworked immediately at the Contractor’s expense, in accordance with Federal Acquisition Regulation (FAR) 52.212-4(a). This includes all necessary work required to connect to the existing infrastructure, providing a fully functional network solution.

The Contractor shall plan and manage daily operations and activities associated with this requirement to ensure all necessary processes and activities are performed to provide an effective and acceptable system. The Contractor shall employ effective management tools and methods to ensure control of cost, schedule, and performance.

The Contractor shall conduct, support, or participate in program management and technical reviews, meetings, and conferences, as required, to ensure effective and efficient contract execution.

3.12 Conformance to Standards

All equipment and system solutions shall conform to applicable industry standards and military specifications (MIL-SPECs) as identified in the following table. The Contractor is also responsible for conforming to any other applicable standards, even if not explicitly listed below.

Table 3.12.1 Industry Standards

1. Federal Information Processing Standards (FIPS).

United States Department of Commerce National Technical Information Service 5285 Port Royal Road Springfield, VA 22161 http://www.itl.nist.gov/fipspubs/

2. Military Standards, Specifications, and Regulations (MIL-STDs, DoD-STDs).

Standardization Document Order Desk Bldg. 4, Sec.

D, 700 Robbins Ave. Philadelphia, PA 19111-5094

3. National Computer Security Center (NCSC) Documents.

Office of Standards and Products National Computer Security Center Fort Meade, MD 20755-http://www.radium.ncsc.mil/

4. National Institute for Standards and Technology (NIST) (formerly National Bureau of Standards, NBS) Documents.

National Institute for Standards and Technology US Department of Commerce Washington, DC 20234 http://www.nist.gov/

5. Code of Federal Regulations (CFRs).

Superintendent of Documents US Government Printing Office Washington, DC 20402 http://www.access.gpo.gov/nara/cfr/

6. American National Standards Institute (ANSI) Documents.

American National Standards Institute 11 West 42nd Street New York NY 10036 http://www.ansi.org/

7. Electronic Industries Association (EIA) Standards.

Electronic Industries Association (Alliance) 2001 Pennsylvania Avenue NW Washington DC 20006

(202) 457-4942 http://www.eia.org/

8. Institute of Electrical and Electronics Engineers (IEEE) Standards.

Institute of Electrical and Electronics Engineers 445 Hoes Lane PO Box 1331 Piscataway NJ 08855-1331 http://www.ieee.org/

9. International Standards Organization (ISO) Documents.

American National Standards Institute 1430 Broadway New York, NY 10018 http://www.iso.ch/iso/en/ISOOnline.openerpage

10. Data Interchange Standards Community (EBusiness) Data Interchange Standards Community 333 John Carlyle Street Suite 600 Alexandria, VA 22314 http://www.disa.org/

11. International Committee for Information Technology Standards INCITS Secretariat c/o Information Technology Industry Council 1250 Eye Street NW Suite 200 Washington D.C. 20005 http://www.ncits.org/

12. International Telecommunications Union ITU Place des Nations CH-1211 Geneva 20 Switzerland http://www.itu.int/home/

13. Unified Facilities Criteria (UFC) UFC-3-580-01 22 June 2007 Telecommunications Building Cabling System Planning, Design and Estimating Whole Building Design Guide http://www.wbdg.org/references/docs_refs.php

14. Telecommunications Industry Association (TIA) 1320 N. Courthouse Rd., Suite 200 Arlington, VA 22201 http://www.tiaonline.org

3.13 System Installation Plan (SIP) / Project Support Agreement (PSA)

A System Installation Plan (SIP) / Project Support Agreement (PSA) is required for this SOW and must be submitted no later than thirty (30) calendar days prior to project installation. The SIP/PSA must be approved by Spangdahlem AB prior to the start of any on-site work. The system must be installed with minimal disruption to existing services. Any planned disruption of service must be coordinated with the Government (DI-MGMT-81118) (CDRL A199).

3.14 System Turnover and Documentation

The Contractor shall assist the Government in completing the Air Force Technical Order (AFTO) Form 747, Communications and Information Systems Acceptance Certificate. Configuration Management information shall be provided to the 52nd Contracting Squadron (CONS) Office as PDF files (DI-CMAN-81516) (CDRL A396).

The Contractor shall provide comprehensive as-built documentation, including but not limited to:

a) Bay face layout drawings and diagrams of the chassis/shelf/cabinet, identifying installed cards, modules, and equipment. b) Cable and power drawings/specifications, floor plans, and engineering specifications generated in support of the system installation. c) Drawings that depict the overall installed system configuration and network topology. d) An equipment listing with serial and model numbers and manufacturer specifications. e) An inventory of all newly installed equipment and software, test results, site-specific "as-built" engineering drawings, and a summary of any open items. f) Remote Access Modem settings and operation procedures. g) Completed test results.

All upgraded and reconfigured equipment and material (cabinets, racks, termination blocks, patching, cables, etc.) shall be permanently identified through stenciling or tags. Handwritten tags are not permitted. Red-lined drawings are unacceptable. All network topologies in the Air Force are considered both sensitive and proprietary.

3.15 Associate Contractor Agreements (ACAs)

When applicable, the Contractor shall enter into Associate Contractor Agreements (ACAs) with other contractors to ensure interoperability with current operating systems used by current Air Force standards.

The Contractor shall enter into Associate Contractor Agreements (ACA) for any portion of the contract requiring joint participation in the accomplishment of the Government's requirement. The agreements shall outline the basis for sharing information, data, technical knowledge, expertise, and/or resources essential to the integration of the D-21 Upgrade, ensuring the greatest degree of cooperation for the development of the program to meet the terms of the contract.

Associate contractors may include those listed in 3.15.1 below.

ACAs shall include the following general information:

• Identify the associate contractors and their relationships.

• Identify the program involved and the relevant Government contracts of the associate contractors.

• Describe the associate contractor interfaces by general subject matter.

• Specify the categories of information to be exchanged or support to be provided.

• Include the expiration date (or event) of the ACA.

• Identify potential conflicts between relevant Government contracts and the ACA; include agreements on protection of proprietary data and restrictions on employees.

The Contractor shall provide a copy of the agreement to the CO within fourteen (14) calendar days if requested.

The Contractor is not relieved of any contract requirements or entitled to any adjustments to the contract terms due to a failure to resolve a disagreement with an associate contractor.

Liability for the improper disclosure of any proprietary data contained in or referenced by any agreement shall rest with the parties to the agreement, and not the Government.

All costs associated with these agreements are included in this contract.

Agreements may be amended as required by the Government during the performance of this contract.

3.15.1 Potential Associate Contractors:

3.15.1.1 Monaco Enterprises Inc.

4. TECHNICAL REQUIREMENTS

4.1 General Requirements

Unless otherwise specified in the following paragraphs, Spangdahlem AB shall receive the baseline requirements for the D-21 Tech Upgrade as described in Section 4.2. The Government reserves the right to award all, some, or none of the line items listed.

4.1.1 Spangdahlem AB Specifics:

The Contractor shall provide a D-21 solution that meets the minimum requirements outlined in section 4.2. The existing D-21 system is under current Monaco Software Support, and the Contractor shall reuse existing software licenses, hardware components, cabinets, cabling, etc., that are not subject to wear or at the end of their life, to the fullest extent possible to reduce costs to the Government. System components subject to wear or beyond their projected life cycle (servers, PCs, displays, keyboards, Ethernet switches, etc.) shall be replaced to effectively refresh the system and provide full operational capabilities.

The proposal shall include the decommissioning and removal of the existing D-21 system and associated equipment/wiring where applicable. Any equipment removal and/or disposal shall be coordinated with a designated official at Spangdahlem AB, and disposition thereof shall be in accordance with Spangdahlem AB instructions.

4.2 Baseline Requirements

The minimum requirement is to equip and harden the computers in Buildings 120, 127, and 690; create individual user accounts with strong password checks; install DoD-approved antivirus software; enable audit logging; set permissions; create a backup image of the hard drive(s) in case of failure; and set required security settings.

While on-site, the Monaco technician will train selected administrators from the 52nd Civil Engineer Squadron (CES)/CEF (Fire & Emergency Services) and CES/CEOFA (Fire Alarm Maintenance Flight) on how to maintain the system, create/delete user accounts, make backups, and update virus definitions.

Additionally, Monaco will assist in providing any needed documentation and drawings. If there are any Security Technical Implementation Guide (STIG) requirements that are not met, Monaco will assist in justifying the requirements.

Unless otherwise specified in Site Survey Data documentation, the Contractor shall perform all tasks (premise and power wiring) necessary to provide a complete working system. The locations for the system equipment are as follows:

The following tasks will be performed by trained Monaco personnel as part of this proposal:

Alarm Shop Bldg 120

Provide and install one (1) repair by replace CPU (EMC1) to include;

One (1) rack mount CPU, keyboard & mouse

Configure the CPU with Base’s current D-21 database

Detect the need for emergency response

Manage the response

Record the incident from start to finish

Configure with D-21 V2 software upgrade

Existing software licenses will be transferred to the new CPU

Existing CPU will be decommissioned from the Monaco system

Two (2) replacement widescreen monitors for new CPU compatibility

One (1) desk UPS short term power

General

Upgrade the D-21 EM Servers with the EM Bridge

Verify network connectivity at all installation facilities

Validate the system performance after installation Technology Upgrades

Security Forces Bldg 127

Dispatch Desk

Provide and install four (4) replacement widescreen monitors for new CPU compatibility

Provide and install one (1) Dual KVM extender

Provide and install three (3) Single KVM extenders

Provide and install three (3) desk UPS short term power

Comm Room

Provide and install one (1) repair by replace CPU (S1) to include;

One (1) rack mount CPU, keyboard & mouse

Configure the CPU with Base’s current D-21 database

Configure with D-21 V2 software upgrade

Existing software licenses will be transferred to the new CPU

Existing CPU will be decommissioned from the Monaco system

Provide and install one (1) repair by replace CPU (H1) to include;

One (1) rack mount CPU

Configure the CPU with Base’s current D-21 database

Existing CPU will be decommissioned from the Monaco system

Provide and install one (1) repair by replace CPU (NAS) to include;

One (1) rack mount CPU

Configure the CPU with Base’s current D-21 database

Existing software licenses will be transferred to the new CPU

Existing CPU will be decommissioned from the Monaco system

Provide and install one (1) repair by replace CPU (VIDS1) to include;

Detect the need for emergency response

Manage the response

Record the incident from start to finish

One (1) rack mount CPU

Configure the CPU with Base’s current D-21 database

Existing software licenses will be transferred to the new CPU

Existing CPU will be decommissioned from the Monaco system

Provide and install one (1) repair by replace CPU (VIDC1) to include;

One (1) rack mount CPU

Configure the CPU with Base’s current D-21 database

Existing software licenses will be transferred to the new CPU

Existing CPU will be decommissioned from the Monaco system

Provide and install one (1) repair by replace CPU (EMC2) to include;

One (1) rack mount CPU, keyboard & mouse

Configure the CPU with Base’s current D-21 database

Configure with D-21 V2 software upgrade

Existing software licenses will be transferred to the new CPU

Existing CPU will be decommissioned from the Monaco system

Provide and install one (1) repair by replace CPU (EMC4) to include;

One (1) rack mount CPU, keyboard & mouse

Configure with D-21 V2 software upgrade

Existing software licenses will be transferred to the new CPU

Existing CPU will be decommissioned from the Monaco system

Provide and install one (1) KVM drawer

Provide and install one (1) KVM Rack tray

Provide and install one (1) rack UPS short term power with battery back up

Fire Station 2 Bldg 690 Comm Room

Provide and install one (1) repair by replace CPU (V1) to include;

One (1) rack mount CPU

Configure the CPU with Base’s current D-21 database

Configure with D-21 V2 software upgrade

Existing software licenses will be transferred to the new CPU

Existing CPU will be decommissioned from the Monaco system

Fire Station 2 Bldg 690 Alternate Dispatch

Provide and install one (1) Single KVM extender

Detect the need for emergency response

Manage the response

Record the incident from start to finish

Provide and install one (1) Dual KVM extender

Provide and install two (2) desk UPS short term power

Provide and install two (2) replacement widescreen monitors for new CPU compatibility

Provide and install one (1) repair by replace CPU (S2) to include;

One (1) rack mount CPU, keyboard & mouse

Configure with D-21 V2 software upgrade

Existing CPU will be decommissioned from the Monaco system

Provide and install one (1) repair by replace CPU (H2) to include;

One (1) rack mount CPU

Configure the CPU with Base’s current D-21 database

Existing software licenses will be transferred to the new CPU

Existing CPU will be decommissioned from the Monaco system

Provide and install one (1) repair by replace CPU (VIDC2) to include;

One (1) rack mount CPU

Configure the CPU with Base’s current D-21 database

Existing software licenses will be transferred to the new CPU

Existing CPU will be decommissioned from the Monaco system

Provide and install one (1) repair by replace CPU (EMC3) to include;

One (1) rack mount CPU, keyboard & mouse

Configure the CPU with Base’s current D-21 database

Configure with D-21 V2 software upgrade

Existing software licenses will be transferred to the new CPU

Existing CPU will be decommissioned from the Monaco system

Provide and install one (1) KVM drawer

Provide and install one (1) KVM Rack tray

Provide and install one (1) rack UPS short term power with battery back up

4.2.1 System Requirements

The D-21 system shall meet the following minimum performance and physical requirements:

4.2.1.1 Performance Requirements

The following performance requirements shall be met:

4.2.2 Security and Compliance:

To comply with Risk Management Framework (RMF) requirements, all computers must run an operating system that receives ongoing security patches to mitigate vulnerabilities. For the DoD, this means Windows 11 or later for desktop computers and Windows Server 2016 or later for server computers. The D-21 system provided shall meet this requirement, and the contractor shall repair by replace computers to bring the system up to DoD standards. Likewise, all non-managed network switches have been determined to be at risk and need to be replaced with DoD approved managed switches.

4.2.3 Physical Characteristics

The system shall meet all of the following requirements:

4.2.3.1 Server Uninterruptible Power Supply (UPS)

A UPS is required for the core server equipment.

4.2.4 System Capabilities

The system capabilities shall meet the following functional requirements:

4.2.4.1.1 Displays

Unless otherwise specified in Site Survey Data documentation, the displays shall be minimum 20-inch, maximum 24-inch touch screen for the D-21 call data screen.

Displays shall support stand-alone or multi-display mounting IAW with the Site Survey Data, Attachment 1.

4.2.4.1.2 Login

The dispatch workstations shall utilize operator-unique usernames and passwords.

4.2.4.1.3 Uninterruptible Power Supply (UPS)

A minimum of 15 minutes of backup power is required through battery strings or UPS systems.

4.2.4.1.4 Peripherals

The system shall include a compatible mouse, keyboard, and speakers for each workstation and other equipment parts/attachments necessary for the operation of the D-21 system.

4.2.4.1.5 System Failover

The system shall have a failover/fall-back capability in the event of server or D-21 system/workstation failure. In the event of a server failure, system operation shall automatically transfer to the backup server at an alternate location, preferably building 690. In the event of a call taker workstation failure, the system shall automatically reroute the call to an alternate workstation. The failover/fall-back process shall be seamless and automatic and not require human intervention or action to initiate.

4.3 Preventative Maintenance Inspection (PMI) Service

Approximately six months after the Technology Upgrade services, trained Monaco personnel will perform the following Preventative Maintenance Inspection (PMI) services on Monaco-provided D-21 equipment, subject to Monaco's published lead times:

• Provide complete reports after completion of the trip.

• Provide recommendations for upgrades or changes to the D-21 System.

• Clean and verify the operation of the internal and exterior components of the D-21 PCs:

o Ensure all cards are seated and operating properly.

o Check the operational status of internal fans.

o Clean filters as applicable.

o Check and re-seat cables and connectors as necessary.

o Defragment the hard drive and clean the hard drive carrier.

• Perform printer service:

o Check ink/toner level if supported in the existing model.

o Ensure correct drivers are installed on each D-21/EM desktop computer.

o Print a test page from each D-21/EM desktop computer.

• Update the D-21 software to the most current site-applicable version as determined by Monaco Enterprises, Inc.:

o Perform antivirus definition updates.

o Update RMF Ready Software settings to meet new STIGs.

o Update D-21 MAP software/layers if applicable.

• Create a complete database backup, archive the database (if deemed necessary by the on-site technician) to improve system performance, and provide a backup to the Base on removable media.

• Clean and visually inspect all D-21 monitors, adjusting settings as necessary; tighten cables/connectors and label if necessary.

• Conduct an extended system-wide poll from each RFM (primary and alternates), test the system’s performance, and assist in correcting any deficiencies in the database.

• Check rack-mounted UPS systems:

o If a digital readout exists, note the current load and battery charge percentages; perform either a self-test if applicable to the UPS model or a 15-minute load test and record the results.

o If no digital readout exists, perform a 15-minute load test and record the results.

• For all UPS systems, verify that only Fire Reporting systems are connected and report any issues to the representative of the Authority Having Jurisdiction (AHJ).

• Verify network connectivity between all D-21 network computers and devices.

• Verify and test the Monaco support connection to allow for continued 24-hour support from the Monaco D-21 help desk.

• Ensure the redundant D-21 database is synchronized with the primary D-21 database.

• Perform a redundant server takeover test.

• Update media files if new files are available.

• Check the condition of all D-21 rack equipment, ensure all connections are secure, and all computers and units are operating as intended; note any off-normal units in the customer report.

• Provide a copy of the D-21 software installation disk for archive purposes.

• Provide electronic copies of new D-21 manuals if available.

• Visually inspect and functionally test Tone Panels, GPIOs, Network Video Monitoring, Mobile Base Stations, and Remote Station Alerting equipment (if installed); clean equipment if accessible at ground level.

• Clean the RFM(s) and verify redundant RFM operation if in service.

• Visually inspect the antenna network from ground level and measure and record forward and reflect power on each RFM.

• Update the RFM firmware to the most current site-applicable version if necessary.

• Inspect Monaco-provided DVR equipment (if installed) and ensure lines are recording normally.

• Inspect the Monaco network video monitoring (NVM) system and provide status reports for any non-functioning cameras (if installed).

• Update D-21 Hazmat and Technical manuals if available.

• Update the D-21 Map.

• Validate the system performance after installation.

• 4.3 Additional Requirements

• 4.3.1 Additional D-21 Workstation/Console

• The proposal shall include the price for one licensed workstation/console position and all associated equipment for networking and recording capability. The Contractor shall provide all services, equipment, and associated materials in the form of installation, setup, test, commissioning and end user training for the new console.

• 4.3.2 Travel and Per Diem / IT Solution Other ODCs

• CO’s approval is necessary in the event a return trip becomes necessary to complete the installation of additional workstation(s) or other requirements associated with this SOW. The Government will estimate the cost associated options. Do not propose routine travel associated with baseline requirements.

4.4 System Characteristics

• The system shall be implemented as a self-contained, standalone system with the ability to join a compatible enterprise-hosted system in the future.

• The system shall provide a management information and reports application that provides reporting metrics describing the health of the system.

Additionally, the system shall also track all phone line and radio transmissions via the Stancil, including average call volume, duration to answer, lost calls, as well as calls divided by channel, trunk, line, and agent designation.

4.5 General Requirements

Except where indicated, the Contractor shall provide all services, equipment, and associated materials in the form of installation, setup, test, commissioning, and end-user training for the new system. The Contractor shall provide all labor, parts, tools, supervision, and skill/expertise necessary to meet the requirements defined in this SOW.

4.6 Warranty Monaco Enterprises, Inc. will include a one-year limited warranty.

Under this warranty, Monaco will repair or replace any defect of material or workmanship of equipment manufactured within 12 months from the date of delivery but no more than 14 months after the date of shipment, whichever is earlier.

4.7 Training Proper user training on Monaco’s equipment is essential in order to ensure the system operates at its optimal level. For this reason, our proposal includes training on the installed systems by a Monaco-certified system expert. This includes instruction to users on how to navigate the system’s user interface, interpreting the display information, and responding to any alarms or alert conditions, consisting of up to 4 hours of training.

5. TESTING REQUIREMENTS

5.1 General Testing Requirements

The Contractor shall perform testing and inspections of all systems solutions to ensure the technical adequacy and accuracy of all work, including reports and other documents required in support of that work. The Contractor shall conduct on-site testing in accordance with the Original Equipment Manufacturer (OEM) installation manuals, practices, and the appropriate vendor’s test procedures. The testing shall ensure all cables are fully functional, remote access modem is fully functional and meets the user requirements. All work shall be accomplished IAW E911 System Test and Acceptance Plan. The Site MFT member shall be on-site during the entire testing procedure. The Contractor shall provide preliminary Installation and Test Acceptance Plan to the Government 60 calendar days prior to installation start for review and approval. The Government will have 10 calendar days to review and provide comments to the contractor. The Contractor shall update changes and provide to Government for final review and approval IAW (DI-QCIC-8110) (CDRL A195). The Contractor shall conduct with the Government testing of the complete

Enhanced 911 system, which may include premise equipment, distribution systems, or any additional telecommunications/network equipment or operating support systems identified in the SOW. Pre-cutover audits shall consist of verification of all testing completed by the Contractor such that the system is deemed ready for functional cutover. Post-cutover audits shall verify that all cutover acceptance testing has been performed satisfactorily in accordance with the standard practices and identify those tests, if any, which have not been successfully completed and shall be re-tested prior to acceptance. Testing shall be performed in two steps: System testing (all equipment assembled and operating correctly) and Operational testing (real world). The Contractor shall provide a logical test process that minimizes interruptions and avoids sustained downtime and presents a contingency procedure to be implemented in the event of systems failure during testing.

5.1.1 Test Results

Test results shall be reviewed upon test completion, and a Government MFT member shall sign the system test acceptance upon complete satisfaction so that the system has passed all the required test procedures. MFT members are identified in Section 9 and shall be responsible for the above requirements in their respective areas of responsibility. Test results shall be included with the as-built documentation.

5.1.2 Site Acceptance/Project Completion

Site acceptance and project completion shall be considered as accepted/completed per the Services Summary in this SOW and the successful testing of the installation. Only a Government MFT member shall authorize site acceptance (receipt of a Contractor provided site acceptance form or DD Form 250) showing the site agrees that all testing, implementation, and training was successful. Site acceptance is required prior to invoicing. The Government POC will be the final signatory on the site acceptance form or DD Form 250. The Contractor shall notify the Government upon completion of all delivery order tasks. The 19

The Government reserves the right to refuse final acceptance until all discrepancies have been resolved to the satisfaction of the Government. The Contractor shall prepare a project discrepancy list; report detected issues during meetings and track all discrepancies until resolved. The Government will review and monitor all discrepancies and deliverables. The discrepancy list shall include any problem(s) detected and identified during the upgrade. The Contractor shall retain a history of discrepancies. Problems identified during the upgrade period shall be documented, provided to the Government, and corrected prior to final acceptance. Site acceptance shall conclude upon successful installation, commissioning, connecting and testing of the system, and receipt of all deliverables. The Contractor’s task completion form or a DD Form 250 shall be used to document this completion. The document shall be forwarded through the 35th Contracting Squadron for approval prior to Misawa AB signature. Invoices shall be submitted to DoDAAC FA8218 not later than 10 business days after site acceptance.

5.1.3 Final Invoice.

The Government POC shall complete and authorize the final invoice upon receipt of the receiving report on Wide Area Workflow. The Government POC shall validate the receipt of all CDRLs prior to authorizing the final invoice. The site acceptance form shall be submitted as an attachment to the final invoice in Wide Area Workflow.

6. LOGISTICS SUPPORT

6.1 Warranty Services

The Contractor shall provide warranty services for workmanship deficiencies and equipment provided or installed as described. The warranty period shall begin upon site acceptance (reference paragraph 5.1.2 of this SOW). The Contractor shall provide post-cutover services and warranty support for workmanship deficiencies and equipment installed for a period of two (2) calendar years. Refer to Section 6.2 for system outage and service definitions.

Prior to cutover, the Contractor shall provide written procedures and required information for sustainment and warranty services in the site acceptance form or as an attachment. This information shall include written confirmation of the warranty period, phone numbers, contact information, and procedures for technical support, troubleshooting assistance, and replacement of faulty cards/equipment. The Contractor shall notify the Site's Program Manager or Government Point of Contact (POC) ninety (90) calendar days before the warranty expiration.

6.2 System Outage Definitions and Service Response Times

System outages are defined as catastrophic, major, and minor outages, as follows:

6.2.1 Catastrophic Outage: All consoles or servers are inoperable and unable to receive any calls.

• The Contractor shall ensure that a qualified technician, specifically trained on the proposed solution,…